From 945d40e7f977fb167ac2cafae2364b3ec0aeae93 Mon Sep 17 00:00:00 2001 From: Jamil Date: Thu, 6 Feb 2025 06:16:54 -0800 Subject: [PATCH] docs: Add docs on WinTUN reset (#8032) This is a fix for #7962 caused by a recent Windows 11 update reported by users in our Discord chat. --- .../app/kb/client-apps/windows-client/readme.mdx | 14 ++++++++++++++ 1 file changed, 14 insertions(+) diff --git a/website/src/app/kb/client-apps/windows-client/readme.mdx b/website/src/app/kb/client-apps/windows-client/readme.mdx index f0d1176b5..e0797437e 100644 --- a/website/src/app/kb/client-apps/windows-client/readme.mdx +++ b/website/src/app/kb/client-apps/windows-client/readme.mdx @@ -105,6 +105,20 @@ To export or clear your logs: ## Troubleshooting +### Firezone is signed in, but I can't access Resources + +If the Firezone client shows that you are signed in, but you can't access +Resources, it's possible that the WinTUN driver is corrupted or in a failed +state. + +To fix, perform these steps: + +1. Uninstall Firezone and any other WireGuard-based VPN software from your + computer. +2. Reset your network settings by going to + `Settings -> Network and Internet -> Additional network settings -> Network Reset -> Reset now`. +3. Reinstall Firezone and any other software you previously uninstalled. + ### Check if Firezone Client IPC service is running In the Start Menu, search for "Windows Powershell". Open it and run this