diff --git a/app/helpers/report_helper.rb b/app/helpers/report_helper.rb
index 5fdb34170..8ee747eb9 100644
--- a/app/helpers/report_helper.rb
+++ b/app/helpers/report_helper.rb
@@ -29,7 +29,9 @@ module ReportHelper
   end
 
   def resolutions_count
-    (get_grouped_values scope.conversations.where(account_id: account.id).resolved).count
+    object_scope = scope.reporting_events.joins(:conversation).select(:conversation_id).where(account_id: account.id, name: :conversation_resolved,
+                                                                                              conversations: { status: :resolved }).distinct
+    (get_grouped_values object_scope).count
   end
 
   def avg_first_response_time
diff --git a/spec/builders/v2/report_builder_spec.rb b/spec/builders/v2/report_builder_spec.rb
index 283f18a38..b19ff3343 100644
--- a/spec/builders/v2/report_builder_spec.rb
+++ b/spec/builders/v2/report_builder_spec.rb
@@ -106,12 +106,20 @@ describe V2::ReportBuilder do
         }
 
         conversations = account.conversations.where('created_at < ?', 1.day.ago)
-        conversations.each(&:resolved!)
+        perform_enqueued_jobs do
+          # Resolve all 5 conversations
+          conversations.each(&:resolved!)
+
+          # Reopen 1 conversation
+          conversations.first.open!
+        end
+
         builder = described_class.new(account, params)
         metrics = builder.timeseries
 
-        expect(metrics[Time.zone.today]).to be 0
-        expect(metrics[Time.zone.today - 2.days]).to be 5
+        # 4 conversations are resolved
+        expect(metrics[Time.zone.today]).to be 4
+        expect(metrics[Time.zone.today - 2.days]).to be 0
       end
 
       it 'returns average first response time' do
@@ -216,11 +224,21 @@ describe V2::ReportBuilder do
         }
 
         conversations = account.conversations.where('created_at < ?', 1.day.ago)
-        conversations.each(&:resolved!)
+
+        perform_enqueued_jobs do
+          # ensure 5 reporting events are created
+          conversations.each(&:resolved!)
+
+          # open one of the conversations to check if it is not counted
+          conversations.last.open!
+        end
+
         builder = described_class.new(account, params)
         metrics = builder.timeseries
 
-        expect(metrics[Time.zone.today - 2.days]).to be 5
+        # this should count only 4 since the last conversation was reopened
+        expect(metrics[Time.zone.today]).to be 4
+        expect(metrics[Time.zone.today - 2.days]).to be 0
       end
 
       it 'returns average first response time' do