diff --git a/app/controllers/api/v1/accounts/conversations_controller.rb b/app/controllers/api/v1/accounts/conversations_controller.rb
index e2fe7a7ed..7642e94e3 100644
--- a/app/controllers/api/v1/accounts/conversations_controller.rb
+++ b/app/controllers/api/v1/accounts/conversations_controller.rb
@@ -32,6 +32,11 @@ class Api::V1::Accounts::ConversationsController < Api::V1::Accounts::BaseContro
     head :ok
   end
 
+  def unmute
+    @conversation.unmute!
+    head :ok
+  end
+
   def transcript
     ConversationReplyMailer.conversation_transcript(@conversation, params[:email])&.deliver_later if params[:email].present?
     head :ok
diff --git a/app/javascript/dashboard/api/inbox/conversation.js b/app/javascript/dashboard/api/inbox/conversation.js
index fa23fda66..6e5c72ca0 100644
--- a/app/javascript/dashboard/api/inbox/conversation.js
+++ b/app/javascript/dashboard/api/inbox/conversation.js
@@ -43,6 +43,10 @@ class ConversationApi extends ApiClient {
     return axios.post(`${this.url}/${conversationId}/mute`);
   }
 
+  unmute(conversationId) {
+    return axios.post(`${this.url}/${conversationId}/unmute`);
+  }
+
   meta({ inboxId, status, assigneeType, labels }) {
     return axios.get(`${this.url}/meta`, {
       params: {
diff --git a/app/javascript/dashboard/api/specs/inbox/conversation.spec.js b/app/javascript/dashboard/api/specs/inbox/conversation.spec.js
index ddea6b874..31be5e87e 100644
--- a/app/javascript/dashboard/api/specs/inbox/conversation.spec.js
+++ b/app/javascript/dashboard/api/specs/inbox/conversation.spec.js
@@ -14,7 +14,32 @@ describe('#ConversationAPI', () => {
     expect(conversationAPI).toHaveProperty('markMessageRead');
     expect(conversationAPI).toHaveProperty('toggleTyping');
     expect(conversationAPI).toHaveProperty('mute');
+    expect(conversationAPI).toHaveProperty('unmute');
     expect(conversationAPI).toHaveProperty('meta');
     expect(conversationAPI).toHaveProperty('sendEmailTranscript');
   });
+
+  describe('API calls', () => {
+    let originalAxios = null;
+    let axiosMock = null;
+
+    beforeEach(() => {
+      originalAxios = window.axios;
+      axiosMock = { post: jest.fn(() => Promise.resolve()) };
+
+      window.axios = axiosMock;
+    });
+
+    afterEach(() => {
+      window.axios = originalAxios;
+    });
+
+    it('#unmute', () => {
+      conversationAPI.unmute(45);
+
+      expect(axiosMock.post).toHaveBeenCalledWith(
+        '/api/v1/conversations/45/unmute'
+      );
+    });
+  });
 });
diff --git a/app/javascript/dashboard/components/widgets/conversation/MoreActions.vue b/app/javascript/dashboard/components/widgets/conversation/MoreActions.vue
index af7217d09..f091ab323 100644
--- a/app/javascript/dashboard/components/widgets/conversation/MoreActions.vue
+++ b/app/javascript/dashboard/components/widgets/conversation/MoreActions.vue
@@ -22,6 +22,15 @@
       >
         <span>{{ $t('CONTACT_PANEL.MUTE_CONTACT') }}</span>
       </button>
+
+      <button
+        v-else
+        class="button small clear row alert small-6 action--button"
+        @click="unmute"
+      >
+        <span>{{ $t('CONTACT_PANEL.UNMUTE_CONTACT') }}</span>
+      </button>
+
       <button
         class="button small clear row small-6 action--button"
         @click="toggleEmailActionsModal"
@@ -67,6 +76,11 @@ export default {
       this.showAlert(this.$t('CONTACT_PANEL.MUTED_SUCCESS'));
       this.toggleConversationActions();
     },
+    unmute() {
+      this.$store.dispatch('unmuteConversation', this.currentChat.id);
+      this.showAlert(this.$t('CONTACT_PANEL.UNMUTED_SUCCESS'));
+      this.toggleConversationActions();
+    },
     toggleEmailActionsModal() {
       this.showEmailActionsModal = !this.showEmailActionsModal;
       this.hideConversationActions();
@@ -129,6 +143,7 @@ export default {
   display: flex;
   align-items: center;
   width: 100%;
+  white-space: nowrap;
   padding: var(--space-small) var(--space-smaller);
   font-size: var(--font-size-small);
 
diff --git a/app/javascript/dashboard/components/widgets/conversation/specs/MoreActions.spec.js b/app/javascript/dashboard/components/widgets/conversation/specs/MoreActions.spec.js
new file mode 100644
index 000000000..cb2e279c9
--- /dev/null
+++ b/app/javascript/dashboard/components/widgets/conversation/specs/MoreActions.spec.js
@@ -0,0 +1,130 @@
+import { createLocalVue, mount } from '@vue/test-utils';
+import Vuex from 'vuex';
+import VueI18n from 'vue-i18n';
+
+import Button from 'dashboard/components/buttons/Button';
+import i18n from 'dashboard/i18n';
+
+import MoreActions from '../MoreActions';
+
+const localVue = createLocalVue();
+localVue.use(Vuex);
+localVue.use(VueI18n);
+localVue.locale('en', i18n.en);
+localVue.component('woot-button', Button);
+
+describe('MoveActions', () => {
+  let currentChat = { id: 8, muted: false };
+  let state = null;
+  let muteConversation = null;
+  let unmuteConversation = null;
+  let modules = null;
+  let getters = null;
+  let store = null;
+  let moreActions = null;
+
+  beforeEach(() => {
+    window.bus = {
+      $emit: jest.fn(),
+    };
+
+    state = {
+      authenticated: true,
+      currentChat,
+    };
+
+    muteConversation = jest.fn(() => Promise.resolve());
+    unmuteConversation = jest.fn(() => Promise.resolve());
+
+    modules = {
+      conversations: {
+        actions: {
+          muteConversation,
+          unmuteConversation,
+        },
+      },
+    };
+
+    getters = {
+      getSelectedChat: () => currentChat,
+    };
+
+    store = new Vuex.Store({
+      state,
+      modules,
+      getters,
+    });
+
+    moreActions = mount(MoreActions, { store, localVue });
+  });
+
+  it('opens the menu when user clicks "more"', async () => {
+    expect(moreActions.find('.dropdown-pane').exists()).toBe(false);
+
+    await moreActions.find('.more--button').trigger('click');
+
+    expect(moreActions.find('.dropdown-pane').exists()).toBe(true);
+  });
+
+  describe('muting discussion', () => {
+    it('triggers "muteConversation"', async () => {
+      await moreActions.find('.more--button').trigger('click');
+
+      await moreActions
+        .find('.dropdown-pane button:first-child')
+        .trigger('click');
+
+      expect(muteConversation).toBeCalledWith(
+        expect.any(Object),
+        currentChat.id,
+        undefined
+      );
+    });
+
+    it('shows alert', async () => {
+      await moreActions.find('.more--button').trigger('click');
+
+      await moreActions
+        .find('.dropdown-pane button:first-child')
+        .trigger('click');
+
+      expect(window.bus.$emit).toBeCalledWith(
+        'newToastMessage',
+        'This conversation is muted for 6 hours'
+      );
+    });
+  });
+
+  describe('unmuting discussion', () => {
+    beforeEach(() => {
+      currentChat.muted = true;
+    });
+
+    it('triggers "unmuteConversation"', async () => {
+      await moreActions.find('.more--button').trigger('click');
+
+      await moreActions
+        .find('.dropdown-pane button:first-child')
+        .trigger('click');
+
+      expect(unmuteConversation).toBeCalledWith(
+        expect.any(Object),
+        currentChat.id,
+        undefined
+      );
+    });
+
+    it('shows alert', async () => {
+      await moreActions.find('.more--button').trigger('click');
+
+      await moreActions
+        .find('.dropdown-pane button:first-child')
+        .trigger('click');
+
+      expect(window.bus.$emit).toBeCalledWith(
+        'newToastMessage',
+        'This conversation is unmuted'
+      );
+    });
+  });
+});
diff --git a/app/javascript/dashboard/i18n/locale/en/contact.json b/app/javascript/dashboard/i18n/locale/en/contact.json
index 0e21c0d5d..95b1606fa 100644
--- a/app/javascript/dashboard/i18n/locale/en/contact.json
+++ b/app/javascript/dashboard/i18n/locale/en/contact.json
@@ -32,7 +32,9 @@
       "NO_AVAILABLE_LABELS": "There are no labels added to this conversation."
     },
     "MUTE_CONTACT": "Mute Conversation",
+    "UNMUTE_CONTACT": "Unmute Conversation",
     "MUTED_SUCCESS": "This conversation is muted for 6 hours",
+    "UNMUTED_SUCCESS": "This conversation is unmuted",
     "SEND_TRANSCRIPT": "Send Transcript",
     "EDIT_LABEL": "Edit"
   },
diff --git a/app/javascript/dashboard/store/modules/conversations/actions.js b/app/javascript/dashboard/store/modules/conversations/actions.js
index c1ebf50a5..59af1a991 100644
--- a/app/javascript/dashboard/store/modules/conversations/actions.js
+++ b/app/javascript/dashboard/store/modules/conversations/actions.js
@@ -224,6 +224,15 @@ const actions = {
     }
   },
 
+  unmuteConversation: async ({ commit }, conversationId) => {
+    try {
+      await ConversationApi.unmute(conversationId);
+      commit(types.default.UNMUTE_CONVERSATION);
+    } catch (error) {
+      //
+    }
+  },
+
   sendEmailTranscript: async (_, { conversationId, email }) => {
     try {
       await ConversationApi.sendEmailTranscript({ conversationId, email });
diff --git a/app/javascript/dashboard/store/modules/conversations/index.js b/app/javascript/dashboard/store/modules/conversations/index.js
index 8290f4f5f..2875e34a0 100644
--- a/app/javascript/dashboard/store/modules/conversations/index.js
+++ b/app/javascript/dashboard/store/modules/conversations/index.js
@@ -73,6 +73,11 @@ export const mutations = {
     chat.muted = true;
   },
 
+  [types.default.UNMUTE_CONVERSATION](_state) {
+    const [chat] = getSelectedChatConversation(_state);
+    chat.muted = false;
+  },
+
   [types.default.SEND_MESSAGE](_state, currentMessage) {
     const [chat] = getSelectedChatConversation(_state);
     const allMessagesExceptCurrent = (chat.messages || []).filter(
diff --git a/app/javascript/dashboard/store/mutation-types.js b/app/javascript/dashboard/store/mutation-types.js
index f58bf0988..f4e468cde 100755
--- a/app/javascript/dashboard/store/mutation-types.js
+++ b/app/javascript/dashboard/store/mutation-types.js
@@ -25,6 +25,7 @@ export default {
   ADD_CONVERSATION: 'ADD_CONVERSATION',
   UPDATE_CONVERSATION: 'UPDATE_CONVERSATION',
   MUTE_CONVERSATION: 'MUTE_CONVERSATION',
+  UNMUTE_CONVERSATION: 'UNMUTE_CONVERSATION',
   SEND_MESSAGE: 'SEND_MESSAGE',
   ASSIGN_AGENT: 'ASSIGN_AGENT',
   SET_CHAT_META: 'SET_CHAT_META',
diff --git a/app/models/conversation.rb b/app/models/conversation.rb
index 8c1099c99..eda0ddaa3 100644
--- a/app/models/conversation.rb
+++ b/app/models/conversation.rb
@@ -89,6 +89,10 @@ class Conversation < ApplicationRecord
     Redis::Alfred.setex(mute_key, 1, mute_period)
   end
 
+  def unmute!
+    Redis::Alfred.delete(mute_key)
+  end
+
   def muted?
     !Redis::Alfred.get(mute_key).nil?
   end
diff --git a/config/routes.rb b/config/routes.rb
index 76884e310..f0dfd57ff 100644
--- a/config/routes.rb
+++ b/config/routes.rb
@@ -55,6 +55,7 @@ Rails.application.routes.draw do
             end
             member do
               post :mute
+              post :unmute
               post :transcript
               post :toggle_status
               post :toggle_typing_status
diff --git a/spec/controllers/api/v1/accounts/conversations_controller_spec.rb b/spec/controllers/api/v1/accounts/conversations_controller_spec.rb
index 97a7cc785..87ff6d592 100644
--- a/spec/controllers/api/v1/accounts/conversations_controller_spec.rb
+++ b/spec/controllers/api/v1/accounts/conversations_controller_spec.rb
@@ -246,6 +246,31 @@ RSpec.describe 'Conversations API', type: :request do
     end
   end
 
+  describe 'POST /api/v1/accounts/{account.id}/conversations/:id/unmute' do
+    let(:conversation) { create(:conversation, account: account).tap(&:mute!) }
+
+    context 'when it is an unauthenticated user' do
+      it 'returns unauthorized' do
+        post "/api/v1/accounts/#{account.id}/conversations/#{conversation.display_id}/unmute"
+
+        expect(response).to have_http_status(:unauthorized)
+      end
+    end
+
+    context 'when it is an authenticated user' do
+      let(:agent) { create(:user, account: account, role: :agent) }
+
+      it 'unmutes conversation' do
+        post "/api/v1/accounts/#{account.id}/conversations/#{conversation.display_id}/unmute",
+             headers: agent.create_new_auth_token,
+             as: :json
+
+        expect(response).to have_http_status(:success)
+        expect(conversation.reload.muted?).to eq(false)
+      end
+    end
+  end
+
   describe 'POST /api/v1/accounts/{account.id}/conversations/:id/transcript' do
     let(:conversation) { create(:conversation, account: account) }
 
diff --git a/spec/models/conversation_spec.rb b/spec/models/conversation_spec.rb
index 4a1642b72..4f636bd43 100644
--- a/spec/models/conversation_spec.rb
+++ b/spec/models/conversation_spec.rb
@@ -289,6 +289,22 @@ RSpec.describe Conversation, type: :model do
     end
   end
 
+  describe '#unmute!' do
+    subject(:unmute!) { conversation.unmute! }
+
+    let(:conversation) { create(:conversation).tap(&:mute!) }
+
+    it 'does not change conversation status' do
+      expect { unmute! }.not_to(change { conversation.reload.status })
+    end
+
+    it 'marks conversation as muted in redis' do
+      expect { unmute! }
+        .to change { Redis::Alfred.get(conversation.send(:mute_key)) }
+        .to nil
+    end
+  end
+
   describe '#muted?' do
     subject(:muted?) { conversation.muted? }