Improve ISSUE_TEMPLATE.md

ISSUE_TEMPLATE.md

@@ -1,44 +1,71 @@
+<!--
+
 Thank you for opening an issue with Mailu. Please understand that issues are meant for bugs and enhancement-requests.
 For **user-support questions**, reach out to us  on [matrix](https://matrix.to/#/#mailu:tedomum.net).
 
 To be able to help you best, we need some more information.
 
-## Before you open your issue
-- [ ] Check if no issue or pull-request for this already exists.
-- [ ] Check [documentation](https://mailu.io/master/) and [FAQ](https://mailu.io/master/faq.html). (Tip, use the search function on the documentation page)
-- [ ] You understand `Mailu` is made by volunteers in their **free time** — be concise, civil and accept that delays can occur.
-- [ ] The title of the issue should be short and simple. It should contain specific terms related to the actual issue. Be specific while writing the title.
+Before you open your issue
+- Check if no issue or pull-request for this already exists.
+- Check [documentation](https://mailu.io/master/) and [FAQ](https://mailu.io/master/faq.html). (Tip, use the search function on the documentation page)
+- You understand `Mailu` is made by volunteers in their **free time** — be concise, civil and accept that delays can occur.
+- The title of the issue should be short and simple. It should contain specific terms related to the actual issue. Be specific while writing the title.
+
+Please put your text outside of the comment blocks to be visible. You can use the button "Preview" above to check.
+
+-->
+
+## Environment & Version
 
-## Environment & Versions
 ### Environment
+
 - [ ] docker-compose
 - [ ] kubernetes
 - [ ] docker swarm
 
-### Versions
+### Version
+
+- Version: `master`
+
+<!--
 To find your version, get the image name of a mailu container and read  the version from the tag (example for version 1.7).
-```
+
 $> docker ps -a | grep mailu
 140b09d4b09c    mailu/roundcube:1.7    "docker-php-entrypoi…"    2 weeks ago    Up 2 days (healthy)    80/tcp
 $> grep MAILU_VERSION docker-compose.yml mailu.env
-```
+-->
 
 ## Description
+<!--
 Further explain the bug in a few words. It should be clear what the unexpected behaviour is.  Share it in an easy-to-understand language.
+-->
 
 ## Replication Steps
+<!--
 Steps for replicating your issue
+-->
+
+## Observed behaviour
+<!--
+Explain or paste the result you received.
+-->
 
 ## Expected behaviour
-Explain what results you expected - be as specific as possible. Just saying "it doesn’t work as expected" is not useful. It's also helpful to describe what you actually experienced.
+<!--
+Explain what results you expected - be as specific as possible.
+Just saying "it doesn’t work as expected" is not useful. It's also helpful to describe what you actually experienced.
+-->
 
 ## Logs
-Often it is very useful to include log fragments of the involved component. You can get the logs via `docker logs <container name> --tail 1000`. For example for the admin container:
-`docker logs mailu_admin_1 --tail 1000`
+<!--
+Often it is very useful to include log fragments of the involved component.
+You can get the logs via `docker logs <container name> --tail 1000`.
+For example for the admin container: `docker logs mailu_admin_1 --tail 1000`
 or using docker-compose `docker-compose -f /mailu/docker-compose.yml logs --tail 1000 admin`
+
 If you can find the relevant section, please share only the parts that seem relevant. If you have any logs, please enclose them in code tags, like so:
-````markdown
+
 ```
 Your logs here!
 ```
-````
+-->