{
  "CONVERSATION": {
    "404": "Si prega di selezionare una conversazione dal pannello sinistro",
    "NO_MESSAGE_1": "Oh oh! Sembra che non ci siano messaggi da parte dei clienti nella tua casella di posta.",
    "NO_MESSAGE_2": " per inviare un messaggio alla tua pagina!",
    "NO_INBOX_1": "Hola! Sembra che tu non abbia ancora aggiunto nessuna posta in arrivo.",
    "NO_INBOX_2": " per iniziare",
    "NO_INBOX_AGENT": "Uh Oh! Sembra che tu non faccia parte di nessuna casella di posta. Per favore contatta il tuo amministratore",
    "SEARCH_MESSAGES": "Search for messages in conversations",
    "SEARCH": {
      "TITLE": "Search messages",
      "RESULT_TITLE": "Search Results",
      "LOADING_MESSAGE": "Crunching data...",
      "PLACEHOLDER": "Type any text to search messages",
      "NO_MATCHING_RESULTS": "No results found."
    },
    "UNREAD_MESSAGES": "Unread Messages",
    "UNREAD_MESSAGE": "Unread Message",
    "CLICK_HERE": "Clicca qui",
    "LOADING_INBOXES": "Caricamento posta in arrivo",
    "LOADING_CONVERSATIONS": "Caricamento conversazioni",
    "CANNOT_REPLY": "You cannot reply due to",
    "24_HOURS_WINDOW": "24 hour message window restriction",
    "TWILIO_WHATSAPP_CAN_REPLY": "You can only reply to this conversation using a template message due to",
    "TWILIO_WHATSAPP_24_HOURS_WINDOW": "24 hour message window restriction",
    "SELECT_A_TWEET_TO_REPLY": "Please select a tweet to reply to.",
    "REPLYING_TO": "You are replying to:",
    "REMOVE_SELECTION": "Remove Selection",
    "DOWNLOAD": "Scaricare",
    "UPLOADING_ATTACHMENTS": "Uploading attachments...",
    "SUCCESS_DELETE_MESSAGE": "Message deleted successfully",
    "FAIL_DELETE_MESSSAGE": "Couldn't delete message! Try again",
    "NO_RESPONSE": "No response",
    "RATING_TITLE": "Rating",
    "FEEDBACK_TITLE": "Feedback",
    "HEADER": {
      "RESOLVE_ACTION": "Risolvi",
      "REOPEN_ACTION": "Riapri",
      "OPEN_ACTION": "Apri",
      "OPEN": "Ulteriori",
      "CLOSE": "Chiudi",
      "DETAILS": "Dettagli",
      "SNOOZED_UNTIL_TOMORROW": "Snoozed until tomorrow",
      "SNOOZED_UNTIL_NEXT_WEEK": "Snoozed until next week",
      "SNOOZED_UNTIL_NEXT_REPLY": "Snoozed until next reply"
    },
    "RESOLVE_DROPDOWN": {
      "MARK_PENDING": "Mark as pending",
      "SNOOZE": {
        "TITLE": "Snooze until",
        "NEXT_REPLY": "Next reply",
        "TOMORROW": "Tomorrow",
        "NEXT_WEEK": "Next week"
      }
    },
    "FOOTER": {
      "MSG_INPUT": "MAIUSC + INVIO per la nuova linea. Inizia con '/' per selezionare una risposta preconfezionata.",
      "PRIVATE_MSG_INPUT": "Shift + enter per nuova linea. Questo sarà visibile solo agli agenti"
    },
    "REPLYBOX": {
      "REPLY": "Rispondere",
      "PRIVATE_NOTE": "Nota Privata",
      "SEND": "Inviare",
      "CREATE": "Aggiungi nota",
      "TWEET": "Twitta",
      "TIP_FORMAT_ICON": "Show rich text editor",
      "TIP_EMOJI_ICON": "Show emoji selector",
      "TIP_ATTACH_ICON": "Attach files",
      "ENTER_TO_SEND": "Enter to send",
      "DRAG_DROP": "Drag and drop here to attach",
      "EMAIL_HEAD": {
        "ADD_BCC": "Add bcc",
        "CC": {
          "LABEL": "CC",
          "PLACEHOLDER": "Emails separated by commas",
          "ERROR": "Please enter valid email addresses"
        },
        "BCC": {
          "LABEL": "BCC",
          "PLACEHOLDER": "Emails separated by commas",
          "ERROR": "Please enter valid email addresses"
        }
      }
    },
    "VISIBLE_TO_AGENTS": "Nota privata: visibile solo a te e al tuo team",
    "CHANGE_STATUS": "Stato conversazione cambiato",
    "CHANGE_AGENT": "Modifica conversazione assegnatario",
    "CHANGE_TEAM": "Conversation team changed",
    "FILE_SIZE_LIMIT": "File exceeds the {MAXIMUM_FILE_UPLOAD_SIZE} attachment limit",
    "MESSAGE_ERROR": "Unable to send this message, please try again later",
    "SENT_BY": "Sent by:",
    "ASSIGNMENT": {
      "SELECT_AGENT": "Select Agent",
      "REMOVE": "Rimuovi",
      "ASSIGN": "Assign"
    },
    "CONTEXT_MENU": {
      "COPY": "Copia",
      "DELETE": "Cancellare"
    }
  },
  "EMAIL_TRANSCRIPT": {
    "TITLE": "Send conversation transcript",
    "DESC": "Send a copy of the conversation transcript to the specified email address",
    "SUBMIT": "Invia",
    "CANCEL": "annulla",
    "SEND_EMAIL_SUCCESS": "The chat transcript was sent successfully",
    "SEND_EMAIL_ERROR": "Si è verificato un errore, riprova",
    "FORM": {
      "SEND_TO_CONTACT": "Send the transcript to the customer",
      "SEND_TO_AGENT": "Send the transcript to the assigned agent",
      "SEND_TO_OTHER_EMAIL_ADDRESS": "Send the transcript to another email address",
      "EMAIL": {
        "PLACEHOLDER": "Enter an email address",
        "ERROR": "Inserisci un indirizzo email valido"
      }
    }
  },
  "ONBOARDING": {
    "TITLE": "Hey 👋, Welcome to %{installationName}!",
    "DESCRIPTION": "Thanks for signing up. We want you to get the most out of %{installationName}. Here are a few things you can do in %{installationName} to make the experience delightful.",
    "READ_LATEST_UPDATES": "Read our latest updates",
    "ALL_CONVERSATION": {
      "TITLE": "All your conversations in one place",
      "DESCRIPTION": "View all the conversations from your customers in one single dashboard. You can filter the conversations by the incoming channel, label and status."
    },
    "TEAM_MEMBERS": {
      "TITLE": "Invite your team members",
      "DESCRIPTION": "Since you are getting ready to talk to your customer, bring in your teammates to assist you. You can invite your teammates by adding their email address to the agent list.",
      "NEW_LINK": "Click here to invite a team member"
    },
    "INBOXES": {
      "TITLE": "Connect Inboxes",
      "DESCRIPTION": "Connect various channels through which your customers would be talking to you. It can be a website live-chat, your Facebook or Twitter page or even your WhatsApp number.",
      "NEW_LINK": "Click here to create an inbox"
    },
    "LABELS": {
      "TITLE": "Organize conversations with labels",
      "DESCRIPTION": "Labels provide an easier way to categorize your conversation. Create some labels like #support-enquiry, #billing-question etc., so that you can use them in a conversation later.",
      "NEW_LINK": "Click here to create tags"
    }
  },
  "CONVERSATION_SIDEBAR": {
    "ASSIGNEE_LABEL": "Assigned Agent",
    "SELF_ASSIGN": "Assign to me",
    "TEAM_LABEL": "Assigned Team",
    "SELECT": {
      "PLACEHOLDER": "None"
    },
    "ACCORDION": {
      "CONTACT_DETAILS": "Contact Details",
      "CONVERSATION_ACTIONS": "Conversation Actions",
      "CONVERSATION_LABELS": "Etichette Di Conversazione",
      "CONVERSATION_INFO": "Conversation Information",
      "CONTACT_ATTRIBUTES": "Contact Attributes",
      "PREVIOUS_CONVERSATION": "Conversazioni precedenti"
    }
  },
  "EMAIL_HEADER": {
    "TO": "To",
    "BCC": "Bcc",
    "CC": "Cc",
    "SUBJECT": "Subject"
  }
}
