feat: Add new audio alert options (#6141)

Co-authored-by: Pranav Raj S <pranav@chatwoot.com>

app/javascript/dashboard/i18n/locale/en/settings.json

@@ -58,10 +58,20 @@
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Notifications",
         "NOTE": "Enable audio notifications in dashboard for new messages and conversations.",
+        "ALERT_TYPE": {
+          "TITLE": "Alert types:",
           "NONE": "None",
           "ASSIGNED": "Assigned Conversations",
           "ALL_CONVERSATIONS": "All Conversations"
         },
+        "DEFAULT_TONE": {
+          "TITLE": "Default tone:"
+        },
+        "CONDITIONS": {
+          "TITLE": "Conditions:",
+          "CONDITION_ONE": "Send audio alerts only if the browser window is not active"
+        }
+      },
       "EMAIL_NOTIFICATIONS_SECTION": {
         "TITLE": "Email Notifications",
         "NOTE": "Update your email notification preferences here",

app/javascript/dashboard/routes/dashboard/settings/profile/NotificationSettings.vue

@@ -10,6 +10,14 @@
         </p>
       </div>
       <div class="columns small-9">
+        <div class="notification-items--wrapper">
+          <span class="text-block-title notification-label">
+            {{
+              $t(
+                'PROFILE_SETTINGS.FORM.AUDIO_NOTIFICATIONS_SECTION.ALERT_TYPE.TITLE'
+              )
+            }}
+          </span>
           <div>
             <input
               id="audio_enable_alert_none"
@@ -20,7 +28,11 @@
               @input="handleAudioInput"
             />
             <label for="audio_enable_alert_none">
-            {{ $t('PROFILE_SETTINGS.FORM.AUDIO_NOTIFICATIONS_SECTION.NONE') }}
+              {{
+                $t(
+                  'PROFILE_SETTINGS.FORM.AUDIO_NOTIFICATIONS_SECTION.ALERT_TYPE.NONE'
+                )
+              }}
             </label>
           </div>
           <div>
@@ -34,7 +46,9 @@
             />
             <label for="audio_enable_alert_mine">
               {{
-              $t('PROFILE_SETTINGS.FORM.AUDIO_NOTIFICATIONS_SECTION.ASSIGNED')
+                $t(
+                  'PROFILE_SETTINGS.FORM.AUDIO_NOTIFICATIONS_SECTION.ALERT_TYPE.ASSIGNED'
+                )
               }}
             </label>
           </div>
@@ -50,12 +64,63 @@
             <label for="audio_enable_alert_all">
               {{
                 $t(
-                'PROFILE_SETTINGS.FORM.AUDIO_NOTIFICATIONS_SECTION.ALL_CONVERSATIONS'
+                  'PROFILE_SETTINGS.FORM.AUDIO_NOTIFICATIONS_SECTION.ALERT_TYPE.ALL_CONVERSATIONS'
                 )
               }}
             </label>
           </div>
         </div>
+        <div class="notification-items--wrapper">
+          <span class="text-block-title notification-label">
+            {{
+              $t(
+                'PROFILE_SETTINGS.FORM.AUDIO_NOTIFICATIONS_SECTION.DEFAULT_TONE.TITLE'
+              )
+            }}
+          </span>
+          <div>
+            <select
+              v-model="notificationTone"
+              class="tone-selector"
+              @change="handleAudioToneChange"
+            >
+              <option
+                v-for="tone in notificationAlertTones"
+                :key="tone.value"
+                :value="tone.value"
+              >
+                {{ tone.label }}
+              </option>
+            </select>
+          </div>
+        </div>
+        <div class="notification-items--wrapper">
+          <span class="text-block-title notification-label">
+            {{
+              $t(
+                'PROFILE_SETTINGS.FORM.AUDIO_NOTIFICATIONS_SECTION.CONDITIONS.TITLE'
+              )
+            }}
+          </span>
+          <div>
+            <input
+              id="audio_alert_when_tab_is_inactive"
+              v-model="playAudioWhenTabIsInactive"
+              class="notification--checkbox"
+              type="checkbox"
+              value="tab_is_inactive"
+              @input="handleAudioAlertConditions"
+            />
+            <label for="audio_alert_when_tab_is_inactive">
+              {{
+                $t(
+                  'PROFILE_SETTINGS.FORM.AUDIO_NOTIFICATIONS_SECTION.CONDITIONS.CONDITION_ONE'
+                )
+              }}
+            </label>
+          </div>
+        </div>
+      </div>
     </div>
     <div class="profile--settings--row row">
       <div class="columns small-3 ">
@@ -257,6 +322,18 @@ export default {
       selectedPushFlags: [],
       enableAudioAlerts: false,
       hasEnabledPushPermissions: false,
+      playAudioWhenTabIsInactive: false,
+      notificationTone: 'ding',
+      notificationAlertTones: [
+        {
+          value: 'ding',
+          label: 'Ding',
+        },
+        {
+          value: 'bell',
+          label: 'Bell',
+        },
+      ],
     };
   },
   computed: {
@@ -280,20 +357,27 @@ export default {
       this.selectedPushFlags = value;
     },
     uiSettings(value) {
-      const { enable_audio_alerts: enableAudio = false } = value;
-      this.enableAudioAlerts = enableAudio;
+      this.notificationUISettings(value);
     },
   },
   mounted() {
     if (hasPushPermissions()) {
       this.getPushSubscription();
     }
-
+    this.notificationUISettings(this.uiSettings);
     this.$store.dispatch('userNotificationSettings/get');
-    const { enable_audio_alerts: enableAudio = false } = this.uiSettings;
-    this.enableAudioAlerts = enableAudio;
   },
   methods: {
+    notificationUISettings(uiSettings) {
+      const {
+        enable_audio_alerts: enableAudio = false,
+        always_play_audio_alert: alwaysPlayAudioAlert,
+        notification_tone: notificationTone,
+      } = uiSettings;
+      this.enableAudioAlerts = enableAudio;
+      this.playAudioWhenTabIsInactive = !alwaysPlayAudioAlert;
+      this.notificationTone = notificationTone || 'ding';
+    },
     onRegistrationSuccess() {
       this.hasEnabledPushPermissions = true;
     },
@@ -351,6 +435,19 @@ export default {
       });
       this.showAlert(this.$t('PROFILE_SETTINGS.FORM.API.UPDATE_SUCCESS'));
     },
+    handleAudioAlertConditions(e) {
+      let condition = e.target.value;
+      if (condition === 'tab_is_inactive') {
+        this.updateUISettings({
+          always_play_audio_alert: !e.target.checked,
+        });
+      }
+      this.showAlert(this.$t('PROFILE_SETTINGS.FORM.API.UPDATE_SUCCESS'));
+    },
+    handleAudioToneChange(e) {
+      this.updateUISettings({ notification_tone: e.target.value });
+      this.showAlert(this.$t('PROFILE_SETTINGS.FORM.API.UPDATE_SUCCESS'));
+    },
     toggleInput(selected, current) {
       if (selected.includes(current)) {
         const newSelectedFlags = selected.filter(flag => flag !== current);
@@ -372,4 +469,21 @@ export default {
 .push-notification--button {
   margin-bottom: var(--space-one);
 }
+
+.notification-items--wrapper {
+  margin-bottom: var(--space-smaller);
+}
+
+.notification-label {
+  display: flex;
+  font-weight: var(--font-weight-bold);
+  margin-bottom: var(--space-small);
+}
+
+.tone-selector {
+  height: var(--space-large);
+  padding-bottom: var(--space-micro);
+  padding-top: var(--space-micro);
+  width: var(--space-mega);
+}
 </style>

app/javascript/shared/helpers/AudioNotificationHelper.js

@@ -15,10 +15,20 @@ export const getAudioContext = () => {
   return audioCtx;
 };
 
+const getAlertTone = alertType => {
+  if (alertType === 'dashboard') {
+    const {
+      notification_tone: tone,
+    } = window.WOOT.$store.getters.getUISettings;
+    return tone;
+  }
+  return 'ding';
+};
+
 export const getAlertAudio = async (baseUrl = '', type = 'dashboard') => {
   const audioCtx = getAudioContext();
 
-  const playsound = audioBuffer => {
+  const playSound = audioBuffer => {
     window.playAudioAlert = () => {
       if (audioCtx) {
         const source = audioCtx.createBufferSource();
@@ -31,13 +41,14 @@ export const getAlertAudio = async (baseUrl = '', type = 'dashboard') => {
   };
 
   if (audioCtx) {
-    const resourceUrl = `${baseUrl}/audio/${type}/ding.mp3`;
+    const alertTone = getAlertTone(type);
+    const resourceUrl = `${baseUrl}/audio/${type}/${alertTone}.mp3`;
     const audioRequest = new Request(resourceUrl);
 
     fetch(audioRequest)
       .then(response => response.arrayBuffer())
       .then(buffer => {
-        audioCtx.decodeAudioData(buffer).then(playsound);
+        audioCtx.decodeAudioData(buffer).then(playSound);
         return new Promise(res => res());
       })
       .catch(() => {
@@ -91,6 +102,7 @@ export const getAssigneeFromNotification = currentConv => {
   }
   return id;
 };
+
 export const newMessageNotification = data => {
   const { conversation_id: currentConvId } = window.WOOT.$route.params;
   const currentUserId = window.WOOT.$store.getters.getCurrentUserID;
@@ -98,10 +110,13 @@ export const newMessageNotification = data => {
   const currentConv =
     window.WOOT.$store.getters.getConversationById(incomingConvId) || {};
   const assigneeId = getAssigneeFromNotification(currentConv);
-  const isDocHidden = document.hidden;
+
   const {
     enable_audio_alerts: enableAudioAlerts = false,
+    always_play_audio_alert: alwaysPlayAudioAlert,
   } = window.WOOT.$store.getters.getUISettings;
+  const isDocHidden = alwaysPlayAudioAlert ? true : document.hidden;
+
   const playAudio = shouldPlayAudio(
     data,
     currentConvId,