fix: bots included in time to response metrics (#6409)

* feat: ignore bots in avg_first_response_time

* feat: ignore bots in avg_first_response count

* feat: add bot handoff event

* feat: add handoff event listener and reporting event

* fix: ignore agent bot in first response

* refactor: calculate first_response with last handoff

* refactor: method defn order

* test: new reporting events

* feat: Revert "feat: ignore bots in avg_first_response count"

This reverts commit de1977c219a2e7a9180dd02272244fe3b3f7ce89.

* feat: Revert "feat: ignore bots in avg_first_response_time"

This reverts commit bb9171945d5e3b2f6015f4f96dd1b76b3efb6987.

* fix: business hour calculation for first_reply

* fix: event_start_time for first_response

* feat: add migration to recompute first_responses

* refactor: separate mute helpers for conversation

* refactor: rename migration

* refactor: migration script

* fix: migration typo

* fix: typo in query

* feat: update schema.rb

* Revert "feat: update schema.rb"

This reverts commit 353ef355f2d956dd219907bb66982dc90ca5d896.

* feat: update schema

* refactor: update events as a batch job

* fix: ignore the event if value is negative

* feat: don't create a new hand-off if it's already present

* refactor: break the action into smaller chunks

* refactor: update reporting listener spec

Handle the case to ensure extra bot handoffs are not created for a give conversation

* fix: import error

---------

Co-authored-by: Vishnu Narayanan <vishnu@chatwoot.com>

lib/events/types.rb

@@ -16,6 +16,7 @@ module Events::Types
   CONVERSATION_CREATED = 'conversation.created'
   CONVERSATION_UPDATED = 'conversation.updated'
   CONVERSATION_READ = 'conversation.read'
+  CONVERSATION_BOT_HANDOFF = 'conversation.bot_handoff'
   # FIXME: deprecate the opened and resolved events in future in favor of status changed event.
   CONVERSATION_OPENED = 'conversation.opened'
   CONVERSATION_RESOLVED = 'conversation.resolved'