diff --git a/app/models/account.rb b/app/models/account.rb
index b415680ee..331343de1 100644
--- a/app/models/account.rb
+++ b/app/models/account.rb
@@ -149,4 +149,5 @@ class Account < ApplicationRecord
 end
 
 Account.prepend_mod_with('Account')
+Account.include_mod_with('EnterpriseAccountConcern')
 Account.include_mod_with('Audit::Account')
diff --git a/config/routes.rb b/config/routes.rb
index 3cb03a1de..bdad7c1bf 100644
--- a/config/routes.rb
+++ b/config/routes.rb
@@ -64,6 +64,7 @@ Rails.application.routes.draw do
             post :execute, on: :member
             post :attach_file, on: :collection
           end
+          resources :sla_policies, only: [:index, :create, :show, :update, :destroy]
           resources :campaigns, only: [:index, :create, :show, :update, :destroy]
           resources :dashboard_apps, only: [:index, :show, :create, :update, :destroy]
           namespace :channels do
diff --git a/db/migrate/20230503101201_create_sla_policies.rb b/db/migrate/20230503101201_create_sla_policies.rb
new file mode 100644
index 000000000..9c0abce25
--- /dev/null
+++ b/db/migrate/20230503101201_create_sla_policies.rb
@@ -0,0 +1,13 @@
+class CreateSlaPolicies < ActiveRecord::Migration[6.1]
+  def change
+    create_table :sla_policies do |t|
+      t.string :name, null: false
+      t.float :frt_threshold, default: nil
+      t.float :rt_threshold, default: nil
+      t.boolean 'only_during_business_hours', default: false
+      t.references :account, index: true, null: false
+
+      t.timestamps
+    end
+  end
+end
diff --git a/db/schema.rb b/db/schema.rb
index 459e97320..befec82f7 100644
--- a/db/schema.rb
+++ b/db/schema.rb
@@ -804,6 +804,17 @@ ActiveRecord::Schema[7.0].define(version: 2023_05_10_113208) do
     t.index ["user_id"], name: "index_reporting_events_on_user_id"
   end
 
+  create_table "sla_policies", force: :cascade do |t|
+    t.string "name", null: false
+    t.float "frt_threshold"
+    t.float "rt_threshold"
+    t.boolean "only_during_business_hours", default: false
+    t.bigint "account_id", null: false
+    t.datetime "created_at", null: false
+    t.datetime "updated_at", null: false
+    t.index ["account_id"], name: "index_sla_policies_on_account_id"
+  end
+
   create_table "taggings", id: :serial, force: :cascade do |t|
     t.integer "tag_id"
     t.string "taggable_type"
diff --git a/enterprise/app/controllers/api/v1/accounts/audit_logs_controller.rb b/enterprise/app/controllers/api/v1/accounts/audit_logs_controller.rb
index d1e6b9287..b2dca5ce6 100644
--- a/enterprise/app/controllers/api/v1/accounts/audit_logs_controller.rb
+++ b/enterprise/app/controllers/api/v1/accounts/audit_logs_controller.rb
@@ -1,16 +1,9 @@
-# module Enterprise::Api::V1::Accounts::AuditLogsController < Api::V1::Accounts::BaseController
-class Api::V1::Accounts::AuditLogsController < Api::V1::Accounts::BaseController
+class Api::V1::Accounts::AuditLogsController < Api::V1::Accounts::EnterpriseAccountsController
   before_action :check_admin_authorization?
   before_action :fetch_audit
-  before_action :prepend_view_paths
 
   RESULTS_PER_PAGE = 15
 
-  # Prepend the view path to the enterprise/app/views won't be available by default
-  def prepend_view_paths
-    prepend_view_path 'enterprise/app/views/'
-  end
-
   def show
     @audit_logs = @audit_logs.page(params[:page]).per(RESULTS_PER_PAGE)
     @current_page = @audit_logs.current_page
diff --git a/enterprise/app/controllers/api/v1/accounts/enterprise_accounts_controller.rb b/enterprise/app/controllers/api/v1/accounts/enterprise_accounts_controller.rb
new file mode 100644
index 000000000..f3028721c
--- /dev/null
+++ b/enterprise/app/controllers/api/v1/accounts/enterprise_accounts_controller.rb
@@ -0,0 +1,8 @@
+class Api::V1::Accounts::EnterpriseAccountsController < Api::V1::Accounts::BaseController
+  before_action :prepend_view_paths
+
+  # Prepend the view path to the enterprise/app/views won't be available by default
+  def prepend_view_paths
+    prepend_view_path 'enterprise/app/views/'
+  end
+end
diff --git a/enterprise/app/controllers/api/v1/accounts/sla_policies_controller.rb b/enterprise/app/controllers/api/v1/accounts/sla_policies_controller.rb
new file mode 100644
index 000000000..fa79c5362
--- /dev/null
+++ b/enterprise/app/controllers/api/v1/accounts/sla_policies_controller.rb
@@ -0,0 +1,31 @@
+class Api::V1::Accounts::SlaPoliciesController < Api::V1::Accounts::EnterpriseAccountsController
+  before_action :fetch_sla, only: [:show, :update, :destroy]
+  before_action :check_authorization
+
+  def index
+    @sla_policies = Current.account.sla_policies
+  end
+
+  def create
+    @sla_policy = Current.account.sla_policies.create!(permitted_params)
+  end
+
+  def show; end
+
+  def update
+    @sla_policy.update!(permitted_params)
+  end
+
+  def destroy
+    @sla_policy.destroy!
+    head :ok
+  end
+
+  def permitted_params
+    params.require(:sla_policy).permit(:name, :rt_threshold, :frt_threshold, :only_during_business_hours)
+  end
+
+  def fetch_sla
+    @sla_policy = Current.account.sla_policies.find_by(id: params[:id])
+  end
+end
diff --git a/enterprise/app/models/enterprise/enterprise_account_concern.rb b/enterprise/app/models/enterprise/enterprise_account_concern.rb
new file mode 100644
index 000000000..8e430dbe7
--- /dev/null
+++ b/enterprise/app/models/enterprise/enterprise_account_concern.rb
@@ -0,0 +1,7 @@
+module Enterprise::EnterpriseAccountConcern
+  extend ActiveSupport::Concern
+
+  included do
+    has_many :sla_policies, dependent: :destroy_async
+  end
+end
diff --git a/enterprise/app/models/sla_policy.rb b/enterprise/app/models/sla_policy.rb
new file mode 100644
index 000000000..042cc2444
--- /dev/null
+++ b/enterprise/app/models/sla_policy.rb
@@ -0,0 +1,21 @@
+# == Schema Information
+#
+# Table name: sla_policies
+#
+#  id                         :bigint           not null, primary key
+#  frt_threshold              :float
+#  name                       :string           not null
+#  only_during_business_hours :boolean          default(FALSE)
+#  rt_threshold               :float
+#  created_at                 :datetime         not null
+#  updated_at                 :datetime         not null
+#  account_id                 :bigint           not null
+#
+# Indexes
+#
+#  index_sla_policies_on_account_id  (account_id)
+#
+class SlaPolicy < ApplicationRecord
+  belongs_to :account
+  validates :name, presence: true
+end
diff --git a/enterprise/app/policies/sla_policy_policy.rb b/enterprise/app/policies/sla_policy_policy.rb
new file mode 100644
index 000000000..4a2ca6503
--- /dev/null
+++ b/enterprise/app/policies/sla_policy_policy.rb
@@ -0,0 +1,21 @@
+class SlaPolicyPolicy < ApplicationPolicy
+  def index?
+    @account_user.administrator? || @account_user.agent?
+  end
+
+  def update?
+    @account_user.administrator?
+  end
+
+  def show?
+    @account_user.administrator? || @account_user.agent?
+  end
+
+  def create?
+    @account_user.administrator?
+  end
+
+  def destroy?
+    @account_user.administrator?
+  end
+end
diff --git a/enterprise/app/views/api/v1/accounts/sla_policies/create.json.jbuilder b/enterprise/app/views/api/v1/accounts/sla_policies/create.json.jbuilder
new file mode 100644
index 000000000..5ecafcd2c
--- /dev/null
+++ b/enterprise/app/views/api/v1/accounts/sla_policies/create.json.jbuilder
@@ -0,0 +1,3 @@
+json.payload do
+  json.partial! 'api/v1/models/sla_policy', formats: [:json], sla_policy: @sla_policy
+end
diff --git a/enterprise/app/views/api/v1/accounts/sla_policies/index.json.jbuilder b/enterprise/app/views/api/v1/accounts/sla_policies/index.json.jbuilder
new file mode 100644
index 000000000..45534cc86
--- /dev/null
+++ b/enterprise/app/views/api/v1/accounts/sla_policies/index.json.jbuilder
@@ -0,0 +1,5 @@
+json.payload do
+  json.array! @sla_policies do |sla_policy|
+    json.partial! 'api/v1/models/sla_policy', formats: [:json], sla_policy: sla_policy
+  end
+end
diff --git a/enterprise/app/views/api/v1/accounts/sla_policies/show.json.jbuilder b/enterprise/app/views/api/v1/accounts/sla_policies/show.json.jbuilder
new file mode 100644
index 000000000..5ecafcd2c
--- /dev/null
+++ b/enterprise/app/views/api/v1/accounts/sla_policies/show.json.jbuilder
@@ -0,0 +1,3 @@
+json.payload do
+  json.partial! 'api/v1/models/sla_policy', formats: [:json], sla_policy: @sla_policy
+end
diff --git a/enterprise/app/views/api/v1/accounts/sla_policies/update.json.jbuilder b/enterprise/app/views/api/v1/accounts/sla_policies/update.json.jbuilder
new file mode 100644
index 000000000..5ecafcd2c
--- /dev/null
+++ b/enterprise/app/views/api/v1/accounts/sla_policies/update.json.jbuilder
@@ -0,0 +1,3 @@
+json.payload do
+  json.partial! 'api/v1/models/sla_policy', formats: [:json], sla_policy: @sla_policy
+end
diff --git a/enterprise/app/views/api/v1/models/_sla_policy.json.jbuilder b/enterprise/app/views/api/v1/models/_sla_policy.json.jbuilder
new file mode 100644
index 000000000..cd03d50ad
--- /dev/null
+++ b/enterprise/app/views/api/v1/models/_sla_policy.json.jbuilder
@@ -0,0 +1,5 @@
+json.id sla_policy.id
+json.name sla_policy.name
+json.frt_threshold sla_policy.frt_threshold
+json.rt_threshold sla_policy.rt_threshold
+json.only_during_business_hours sla_policy.only_during_business_hours
diff --git a/spec/enterprise/controllers/api/v1/accounts/sla_policies_controller_spec.rb b/spec/enterprise/controllers/api/v1/accounts/sla_policies_controller_spec.rb
new file mode 100644
index 000000000..99a3bf0f0
--- /dev/null
+++ b/spec/enterprise/controllers/api/v1/accounts/sla_policies_controller_spec.rb
@@ -0,0 +1,189 @@
+require 'rails_helper'
+
+RSpec.describe 'Enterprise SLA API', type: :request do
+  let(:account) { create(:account) }
+  let(:administrator) { create(:user, account: account, role: :administrator) }
+  let(:agent) { create(:user, account: account, role: :agent) }
+
+  before do
+    create(:sla_policy, account: account, name: 'SLA 1')
+  end
+
+  describe 'GET #index' do
+    context 'when it is an authenticated user' do
+      it 'returns all slas in the account' do
+        get "/api/v1/accounts/#{account.id}/sla_policies",
+            headers: administrator.create_new_auth_token
+        expect(response).to have_http_status(:success)
+        body = JSON.parse(response.body)
+
+        expect(body['payload'][0]).to include('name' => 'SLA 1')
+      end
+    end
+
+    context 'when the user is an agent' do
+      it 'returns slas in the account' do
+        get "/api/v1/accounts/#{account.id}/sla_policies",
+            headers: administrator.create_new_auth_token
+        expect(response).to have_http_status(:success)
+        body = JSON.parse(response.body)
+
+        expect(body['payload'][0]).to include('name' => 'SLA 1')
+      end
+    end
+
+    context 'when it is an unauthenticated user' do
+      it 'returns unauthorized' do
+        post "/api/v1/accounts/#{account.id}/sla_policies"
+
+        expect(response).to have_http_status(:unauthorized)
+      end
+    end
+  end
+
+  describe 'GET #show' do
+    let(:sla_policy) { create(:sla_policy, account: account) }
+
+    context 'when it is an authenticated user' do
+      it 'shows the sla' do
+        get "/api/v1/accounts/#{account.id}/sla_policies/#{sla_policy.id}",
+            headers: administrator.create_new_auth_token
+
+        expect(response).to have_http_status(:success)
+        body = JSON.parse(response.body)
+
+        expect(body['payload']).to include('name' => sla_policy.name)
+      end
+    end
+
+    context 'when the user is an agent' do
+      it 'shows the sla details' do
+        get "/api/v1/accounts/#{account.id}/sla_policies/#{sla_policy.id}",
+            headers: agent.create_new_auth_token
+
+        expect(response).to have_http_status(:success)
+        body = JSON.parse(response.body)
+
+        expect(body['payload']).to include('name' => sla_policy.name)
+      end
+    end
+
+    context 'when it is an unauthenticated user' do
+      it 'returns unauthorized' do
+        post "/api/v1/accounts/#{account.id}/sla_policies"
+
+        expect(response).to have_http_status(:unauthorized)
+      end
+    end
+  end
+
+  describe 'POST #create' do
+    let(:valid_params) do
+      { sla_policy: { name: 'SLA 2',
+                      frt_threshold: 1000,
+                      rt_threshold: 1000,
+                      only_during_business_hours: false } }
+    end
+
+    context 'when it is an authenticated user' do
+      it 'creates the sla_policy' do
+        expect do
+          post "/api/v1/accounts/#{account.id}/sla_policies", params: valid_params,
+                                                              headers: administrator.create_new_auth_token
+        end.to change(SlaPolicy, :count).by(1)
+
+        expect(response).to have_http_status(:success)
+        body = JSON.parse(response.body)
+
+        expect(body['payload']).to include('name' => 'SLA 2')
+      end
+    end
+
+    context 'when the user is an agent' do
+      it 'returns unauthorized' do
+        post "/api/v1/accounts/#{account.id}/sla_policies",
+             params: valid_params,
+             headers: agent.create_new_auth_token,
+             as: :json
+
+        expect(response).to have_http_status(:unauthorized)
+      end
+    end
+
+    context 'when it is an unauthenticated user' do
+      it 'returns unauthorized' do
+        post "/api/v1/accounts/#{account.id}/sla_policies"
+
+        expect(response).to have_http_status(:unauthorized)
+      end
+    end
+  end
+
+  describe 'PUT #update' do
+    let(:sla_policy) { create(:sla_policy, account: account) }
+
+    context 'when it is an authenticated user' do
+      it 'updates the sla_policy' do
+        put "/api/v1/accounts/#{account.id}/sla_policies/#{sla_policy.id}",
+            params: { sla_policy: { name: 'SLA 2' } },
+            headers: administrator.create_new_auth_token
+
+        expect(response).to have_http_status(:success)
+        body = JSON.parse(response.body)
+
+        expect(body['payload']).to include('name' => 'SLA 2')
+      end
+    end
+
+    context 'when the user is an agent' do
+      it 'returns unauthorized' do
+        put "/api/v1/accounts/#{account.id}/sla_policies/#{sla_policy.id}",
+            params: { sla_policy: { name: 'SLA 2' } },
+            headers: agent.create_new_auth_token,
+            as: :json
+
+        expect(response).to have_http_status(:unauthorized)
+      end
+    end
+
+    context 'when it is an unauthenticated user' do
+      it 'returns unauthorized' do
+        put "/api/v1/accounts/#{account.id}/sla_policies/#{sla_policy.id}"
+
+        expect(response).to have_http_status(:unauthorized)
+      end
+    end
+  end
+
+  describe 'DELETE #destroy' do
+    let(:sla_policy) { create(:sla_policy, account: account) }
+
+    context 'when it is an authenticated user' do
+      it 'deletes the sla_policy' do
+        delete "/api/v1/accounts/#{account.id}/sla_policies/#{sla_policy.id}",
+               headers: administrator.create_new_auth_token
+
+        expect(response).to have_http_status(:success)
+        expect(SlaPolicy.count).to eq(1)
+      end
+    end
+
+    context 'when the user is an agent' do
+      it 'returns unauthorized' do
+        delete "/api/v1/accounts/#{account.id}/sla_policies/#{sla_policy.id}",
+               headers: agent.create_new_auth_token,
+               as: :json
+
+        expect(response).to have_http_status(:unauthorized)
+      end
+    end
+
+    context 'when it is an unauthenticated user' do
+      it 'returns unauthorized' do
+        delete "/api/v1/accounts/#{account.id}/sla_policies/#{sla_policy.id}"
+
+        expect(response).to have_http_status(:unauthorized)
+      end
+    end
+  end
+end
diff --git a/spec/enterprise/models/account_spec.rb b/spec/enterprise/models/account_spec.rb
index 4c84e3465..af73da48f 100644
--- a/spec/enterprise/models/account_spec.rb
+++ b/spec/enterprise/models/account_spec.rb
@@ -3,6 +3,24 @@
 require 'rails_helper'
 
 RSpec.describe Account do
+  include ActiveJob::TestHelper
+
+  describe 'sla_policies' do
+    let!(:account) { create(:account) }
+    let!(:sla_policy) { create(:sla_policy, account: account) }
+
+    it 'returns associated sla policies' do
+      expect(account.sla_policies).to eq([sla_policy])
+    end
+
+    it 'deletes associated sla policies' do
+      perform_enqueued_jobs do
+        account.destroy!
+      end
+      expect { sla_policy.reload }.to raise_error(ActiveRecord::RecordNotFound)
+    end
+  end
+
   describe 'usage_limits' do
     before do
       create(:installation_config, name: 'ACCOUNT_AGENTS_LIMIT', value: 20)
diff --git a/spec/enterprise/models/sla_policy_spec.rb b/spec/enterprise/models/sla_policy_spec.rb
new file mode 100644
index 000000000..6be1f4e45
--- /dev/null
+++ b/spec/enterprise/models/sla_policy_spec.rb
@@ -0,0 +1,22 @@
+require 'rails_helper'
+
+RSpec.describe SlaPolicy, type: :model do
+  include ActiveJob::TestHelper
+  let(:account) { create(:account) }
+  let(:admin) { create(:user, account: account, role: :administrator) }
+
+  describe 'validations' do
+    it { is_expected.to validate_presence_of(:name) }
+  end
+
+  describe 'associations' do
+    it { is_expected.to belong_to(:account) }
+  end
+
+  describe 'validates_factory' do
+    it 'creates valid sla policy object' do
+      sla_policy = create(:sla_policy)
+      expect(sla_policy.name).to eq 'sla_1'
+    end
+  end
+end
diff --git a/spec/factories/sla_policies.rb b/spec/factories/sla_policies.rb
new file mode 100644
index 000000000..3f1d33b43
--- /dev/null
+++ b/spec/factories/sla_policies.rb
@@ -0,0 +1,9 @@
+FactoryBot.define do
+  factory :sla_policy do
+    account
+    name { 'sla_1' }
+    rt_threshold { 1000 }
+    frt_threshold { 2000 }
+    only_during_business_hours { false }
+  end
+end