feat: Add None option in automation assign agent actions (#7900)

app/javascript/dashboard/helper/automationHelper.js

@@ -120,9 +120,18 @@ export const generateConditionOptions = (options, key = 'id') => {
   });
 };
 
+// Add the "None" option to the agent list
+export const agentList = agents => [
+  {
+    id: 'nil',
+    name: 'None',
+  },
+  ...(agents || []),
+];
+
 export const getActionOptions = ({ agents, teams, labels, type }) => {
   const actionsMap = {
-    assign_agent: agents,
+    assign_agent: agentList(agents),
     assign_team: teams,
     send_email_to_team: teams,
     add_label: generateConditionOptions(labels, 'title'),

app/services/action_service.rb

@@ -32,6 +32,8 @@ class ActionService
   end
 
   def assign_agent(agent_ids = [])
+    return @conversation.update!(assignee_id: nil) if agent_ids[0] == 'nil'
+
     return unless agent_belongs_to_inbox?(agent_ids)
 
     @agent = @account.users.find_by(id: agent_ids)

spec/services/action_service_spec.rb

@@ -1,6 +1,8 @@
 require 'rails_helper'
 
 describe ActionService do
+  let(:account) { create(:account) }
+
   describe '#resolve_conversation' do
     let(:conversation) { create(:conversation) }
     let(:action_service) { described_class.new(conversation) }
@@ -27,5 +29,17 @@ describe ActionService do
     end
   end
 
+  describe '#assign_agent' do
+    let(:agent) { create(:user, account: account, role: :agent) }
+    let(:conversation) { create(:conversation, account: account) }
+    let(:inbox_member) { create(:inbox_member, inbox: conversation.inbox, user: agent) }
+    let(:action_service) { described_class.new(conversation) }
+
+    it 'unassigns the conversation if agent id is nil' do
+      action_service.assign_agent(['nil'])
+      expect(conversation.reload.assignee).to be_nil
+    end
+  end
+
   # TODO: Expand this test suite
 end