diff --git a/app/javascript/dashboard/i18n/locale/am/conversation.json b/app/javascript/dashboard/i18n/locale/am/conversation.json index 5814cac96..ecd318834 100644 --- a/app/javascript/dashboard/i18n/locale/am/conversation.json +++ b/app/javascript/dashboard/i18n/locale/am/conversation.json @@ -71,6 +71,17 @@ "SHOW_LABELS": "Show labels", "HIDE_LABELS": "Hide labels" }, + "VOICE_CALL": { + "INCOMING_CALL": "Incoming call", + "OUTGOING_CALL": "Outgoing call", + "CALL_IN_PROGRESS": "Call in progress", + "NO_ANSWER": "No answer", + "MISSED_CALL": "Missed call", + "CALL_ENDED": "Call ended", + "NOT_ANSWERED_YET": "Not answered yet", + "THEY_ANSWERED": "They answered", + "YOU_ANSWERED": "You answered" + }, "HEADER": { "RESOLVE_ACTION": "Resolve", "REOPEN_ACTION": "Reopen", diff --git a/app/javascript/dashboard/i18n/locale/am/settings.json b/app/javascript/dashboard/i18n/locale/am/settings.json index d547538db..c95eada84 100644 --- a/app/javascript/dashboard/i18n/locale/am/settings.json +++ b/app/javascript/dashboard/i18n/locale/am/settings.json @@ -51,6 +51,13 @@ "LARGER": "Larger", "EXTRA_LARGE": "Extra Large" } + }, + "LANGUAGE": { + "TITLE": "Preferred Language", + "NOTE": "Choose the language you want to use.", + "UPDATE_SUCCESS": "Your Language settings have been updated successfully", + "UPDATE_ERROR": "There is an error while updating the language settings, please try again", + "USE_ACCOUNT_DEFAULT": "Use account default" } }, "MESSAGE_SIGNATURE_SECTION": { @@ -330,6 +337,7 @@ "REPORTS_LABEL": "Labels", "REPORTS_INBOX": "Inbox", "REPORTS_TEAM": "Team", + "AGENT_ASSIGNMENT": "Agent Assignment", "SET_AVAILABILITY_TITLE": "Set yourself as", "SET_YOUR_AVAILABILITY": "Set your availability", "SLA": "SLA", @@ -418,5 +426,255 @@ "SWITCH_TO_REPLY": "Switch to Reply", "TOGGLE_SNOOZE_DROPDOWN": "Toggle snooze dropdown" } + }, + "ASSIGNMENT_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Agent assignment", + "DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here" + }, + "ASSIGNMENT_POLICY": { + "TITLE": "Assignment policy", + "DESCRIPTION": "Manage how conversations get assigned in inboxes.", + "FEATURES": [ + "Assign by conversations evenly or by available capacity", + "Add fair distribution rules to avoid overloading any agent", + "Add inboxes to a policy - one policy per inbox" + ] + }, + "AGENT_CAPACITY_POLICY": { + "TITLE": "Agent capacity policy", + "DESCRIPTION": "Manage workload for agents.", + "FEATURES": [ + "Define maximum conversations per inbox", + "Create exceptions based on labels and time", + "Add agents to a policy - one policy per agent" + ] + } + }, + "AGENT_ASSIGNMENT_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Assignment policy", + "CREATE_POLICY": "New policy" + }, + "CARD": { + "ORDER": "Order", + "PRIORITY": "Priority", + "ACTIVE": "Active", + "INACTIVE": "Inactive", + "POPOVER": "Added inboxes", + "EDIT": "Edit" + }, + "NO_RECORDS_FOUND": "No assignment policies found" + }, + "CREATE": { + "HEADER": { + "TITLE": "Create assignment policy" + }, + "CREATE_BUTTON": "Create policy", + "API": { + "SUCCESS_MESSAGE": "Assignment policy created successfully", + "ERROR_MESSAGE": "Failed to create assignment policy" + } + }, + "EDIT": { + "HEADER": { + "TITLE": "Edit assignment policy" + }, + "EDIT_BUTTON": "Update policy", + "CONFIRM_ADD_INBOX_DIALOG": { + "TITLE": "Add inbox", + "DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.", + "CONFIRM_BUTTON_LABEL": "Continue", + "CANCEL_BUTTON_LABEL": "Cancel" + }, + "API": { + "SUCCESS_MESSAGE": "Assignment policy updated successfully", + "ERROR_MESSAGE": "Failed to update assignment policy" + }, + "INBOX_API": { + "ADD": { + "SUCCESS_MESSAGE": "Inbox added to policy successfully", + "ERROR_MESSAGE": "Failed to add inbox to policy" + }, + "REMOVE": { + "SUCCESS_MESSAGE": "Inbox removed from policy successfully", + "ERROR_MESSAGE": "Failed to remove inbox from policy" + } + } + }, + "FORM": { + "NAME": { + "LABEL": "Policy name:", + "PLACEHOLDER": "Enter policy name" + }, + "DESCRIPTION": { + "LABEL": "Description:", + "PLACEHOLDER": "Enter description" + }, + "STATUS": { + "LABEL": "Status:", + "PLACEHOLDER": "Select status", + "ACTIVE": "Policy is active", + "INACTIVE": "Policy is inactive" + }, + "ASSIGNMENT_ORDER": { + "LABEL": "Assignment order", + "ROUND_ROBIN": { + "LABEL": "Round robin", + "DESCRIPTION": "Assign conversations evenly among agents." + }, + "BALANCED": { + "LABEL": "Balanced", + "DESCRIPTION": "Assign conversations based on available capacity." + } + }, + "ASSIGNMENT_PRIORITY": { + "LABEL": "Assignment priority", + "EARLIEST_CREATED": { + "LABEL": "Earliest created", + "DESCRIPTION": "The conversation that was created first gets assigned first." + }, + "LONGEST_WAITING": { + "LABEL": "Longest waiting", + "DESCRIPTION": "The conversation waiting the longest gets assigned first." + } + }, + "FAIR_DISTRIBUTION": { + "LABEL": "Fair distribution policy", + "DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.", + "INPUT_MAX": "Assign max", + "DURATION": "Conversations per agent in every" + }, + "INBOXES": { + "LABEL": "Added inboxes", + "DESCRIPTION": "Add inboxes for which this policy will be applicable.", + "ADD_BUTTON": "Add inbox", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select inboxes to add", + "ADD_BUTTON": "Add" + }, + "EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started", + "API": { + "SUCCESS_MESSAGE": "Inbox successfully added to policy", + "ERROR_MESSAGE": "Failed to add inbox to policy" + } + } + }, + "DELETE_POLICY": { + "SUCCESS_MESSAGE": "Assignment policy deleted successfully", + "ERROR_MESSAGE": "Failed to delete assignment policy" + } + }, + "AGENT_CAPACITY_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Agent capacity", + "CREATE_POLICY": "New policy" + }, + "CARD": { + "POPOVER": "Added agents", + "EDIT": "Edit" + }, + "NO_RECORDS_FOUND": "No agent capacity policies found" + }, + "CREATE": { + "HEADER": { + "TITLE": "Create agent capacity policy" + }, + "CREATE_BUTTON": "Create policy", + "API": { + "SUCCESS_MESSAGE": "Agent capacity policy created successfully", + "ERROR_MESSAGE": "Failed to create agent capacity policy" + } + }, + "EDIT": { + "HEADER": { + "TITLE": "Edit agent capacity policy" + }, + "EDIT_BUTTON": "Update policy", + "CONFIRM_ADD_AGENT_DIALOG": { + "TITLE": "Add agent", + "DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.", + "CONFIRM_BUTTON_LABEL": "Continue", + "CANCEL_BUTTON_LABEL": "Cancel" + }, + "API": { + "SUCCESS_MESSAGE": "Agent capacity policy updated successfully", + "ERROR_MESSAGE": "Failed to update agent capacity policy" + }, + "AGENT_API": { + "ADD": { + "SUCCESS_MESSAGE": "Agent added to policy successfully", + "ERROR_MESSAGE": "Failed to add agent to policy" + }, + "REMOVE": { + "SUCCESS_MESSAGE": "Agent removed from policy successfully", + "ERROR_MESSAGE": "Failed to remove agent from policy" + } + } + }, + "FORM": { + "NAME": { + "LABEL": "Policy name:", + "PLACEHOLDER": "Enter policy name" + }, + "DESCRIPTION": { + "LABEL": "Description:", + "PLACEHOLDER": "Enter description" + }, + "INBOX_CAPACITY_LIMIT": { + "LABEL": "Inbox capacity limits", + "ADD_BUTTON": "Add inbox", + "FIELD": { + "SELECT_INBOX": "Select inbox", + "MAX_CONVERSATIONS": "Max conversations", + "SET_LIMIT": "Set limit" + }, + "EMPTY_STATE": "No inbox limit set" + }, + "EXCLUSION_RULES": { + "LABEL": "Exclusion rules", + "DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity", + "TAGS": { + "LABEL": "Exclude conversations tagged with specific labels", + "ADD_TAG": "add tag", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select tags to add" + }, + "EMPTY_STATE": "No tags added to this policy." + }, + "DURATION": { + "LABEL": "Exclude conversations older than a specified duration", + "PLACEHOLDER": "Set time" + } + }, + "USERS": { + "LABEL": "Assigned agents", + "DESCRIPTION": "Add agents for which this policy will be applicable.", + "ADD_BUTTON": "Add agent", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select agents to add", + "ADD_BUTTON": "Add" + }, + "EMPTY_STATE": "No agents added", + "API": { + "SUCCESS_MESSAGE": "Agent successfully added to policy", + "ERROR_MESSAGE": "Failed to add agent to policy" + } + } + }, + "DELETE_POLICY": { + "SUCCESS_MESSAGE": "Agent capacity policy deleted successfully", + "ERROR_MESSAGE": "Failed to delete agent capacity policy" + } + }, + "DELETE_POLICY": { + "TITLE": "Delete policy", + "DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.", + "CONFIRM_BUTTON_LABEL": "Delete", + "CANCEL_BUTTON_LABEL": "Cancel" + } } } diff --git a/app/javascript/dashboard/i18n/locale/ar/conversation.json b/app/javascript/dashboard/i18n/locale/ar/conversation.json index 5271e58d0..a66530232 100644 --- a/app/javascript/dashboard/i18n/locale/ar/conversation.json +++ b/app/javascript/dashboard/i18n/locale/ar/conversation.json @@ -71,6 +71,17 @@ "SHOW_LABELS": "إظهار السمات", "HIDE_LABELS": "إخفاء السمات" }, + "VOICE_CALL": { + "INCOMING_CALL": "Incoming call", + "OUTGOING_CALL": "Outgoing call", + "CALL_IN_PROGRESS": "Call in progress", + "NO_ANSWER": "No answer", + "MISSED_CALL": "Missed call", + "CALL_ENDED": "Call ended", + "NOT_ANSWERED_YET": "Not answered yet", + "THEY_ANSWERED": "They answered", + "YOU_ANSWERED": "You answered" + }, "HEADER": { "RESOLVE_ACTION": "حل المحادثة", "REOPEN_ACTION": "إعادة فتح", diff --git a/app/javascript/dashboard/i18n/locale/ar/settings.json b/app/javascript/dashboard/i18n/locale/ar/settings.json index f0990ffe6..779dcb8ee 100644 --- a/app/javascript/dashboard/i18n/locale/ar/settings.json +++ b/app/javascript/dashboard/i18n/locale/ar/settings.json @@ -51,6 +51,13 @@ "LARGER": "Larger", "EXTRA_LARGE": "Extra Large" } + }, + "LANGUAGE": { + "TITLE": "Preferred Language", + "NOTE": "Choose the language you want to use.", + "UPDATE_SUCCESS": "Your Language settings have been updated successfully", + "UPDATE_ERROR": "There is an error while updating the language settings, please try again", + "USE_ACCOUNT_DEFAULT": "Use account default" } }, "MESSAGE_SIGNATURE_SECTION": { @@ -330,6 +337,7 @@ "REPORTS_LABEL": "الوسوم", "REPORTS_INBOX": "صندوق الوارد", "REPORTS_TEAM": "الفريق", + "AGENT_ASSIGNMENT": "Agent Assignment", "SET_AVAILABILITY_TITLE": "تعيين نفسك كـ", "SET_YOUR_AVAILABILITY": "قم بتعيين توافرك", "SLA": "SLA", @@ -418,5 +426,255 @@ "SWITCH_TO_REPLY": "التبديل إلى الرد", "TOGGLE_SNOOZE_DROPDOWN": "تبديل القائمة المنسدلة" } + }, + "ASSIGNMENT_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Agent assignment", + "DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here" + }, + "ASSIGNMENT_POLICY": { + "TITLE": "Assignment policy", + "DESCRIPTION": "Manage how conversations get assigned in inboxes.", + "FEATURES": [ + "Assign by conversations evenly or by available capacity", + "Add fair distribution rules to avoid overloading any agent", + "Add inboxes to a policy - one policy per inbox" + ] + }, + "AGENT_CAPACITY_POLICY": { + "TITLE": "Agent capacity policy", + "DESCRIPTION": "Manage workload for agents.", + "FEATURES": [ + "Define maximum conversations per inbox", + "Create exceptions based on labels and time", + "Add agents to a policy - one policy per agent" + ] + } + }, + "AGENT_ASSIGNMENT_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Assignment policy", + "CREATE_POLICY": "New policy" + }, + "CARD": { + "ORDER": "Order", + "PRIORITY": "الأولوية", + "ACTIVE": "مفعل", + "INACTIVE": "Inactive", + "POPOVER": "Added inboxes", + "EDIT": "تعديل" + }, + "NO_RECORDS_FOUND": "No assignment policies found" + }, + "CREATE": { + "HEADER": { + "TITLE": "Create assignment policy" + }, + "CREATE_BUTTON": "Create policy", + "API": { + "SUCCESS_MESSAGE": "Assignment policy created successfully", + "ERROR_MESSAGE": "Failed to create assignment policy" + } + }, + "EDIT": { + "HEADER": { + "TITLE": "Edit assignment policy" + }, + "EDIT_BUTTON": "Update policy", + "CONFIRM_ADD_INBOX_DIALOG": { + "TITLE": "Add inbox", + "DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.", + "CONFIRM_BUTTON_LABEL": "Continue", + "CANCEL_BUTTON_LABEL": "إلغاء" + }, + "API": { + "SUCCESS_MESSAGE": "Assignment policy updated successfully", + "ERROR_MESSAGE": "Failed to update assignment policy" + }, + "INBOX_API": { + "ADD": { + "SUCCESS_MESSAGE": "Inbox added to policy successfully", + "ERROR_MESSAGE": "Failed to add inbox to policy" + }, + "REMOVE": { + "SUCCESS_MESSAGE": "Inbox removed from policy successfully", + "ERROR_MESSAGE": "Failed to remove inbox from policy" + } + } + }, + "FORM": { + "NAME": { + "LABEL": "Policy name:", + "PLACEHOLDER": "Enter policy name" + }, + "DESCRIPTION": { + "LABEL": "الوصف:", + "PLACEHOLDER": "أدخل الوصف" + }, + "STATUS": { + "LABEL": "الحالة:", + "PLACEHOLDER": "اختر الحالة", + "ACTIVE": "Policy is active", + "INACTIVE": "Policy is inactive" + }, + "ASSIGNMENT_ORDER": { + "LABEL": "Assignment order", + "ROUND_ROBIN": { + "LABEL": "Round robin", + "DESCRIPTION": "Assign conversations evenly among agents." + }, + "BALANCED": { + "LABEL": "Balanced", + "DESCRIPTION": "Assign conversations based on available capacity." + } + }, + "ASSIGNMENT_PRIORITY": { + "LABEL": "Assignment priority", + "EARLIEST_CREATED": { + "LABEL": "Earliest created", + "DESCRIPTION": "The conversation that was created first gets assigned first." + }, + "LONGEST_WAITING": { + "LABEL": "Longest waiting", + "DESCRIPTION": "The conversation waiting the longest gets assigned first." + } + }, + "FAIR_DISTRIBUTION": { + "LABEL": "Fair distribution policy", + "DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.", + "INPUT_MAX": "Assign max", + "DURATION": "Conversations per agent in every" + }, + "INBOXES": { + "LABEL": "Added inboxes", + "DESCRIPTION": "Add inboxes for which this policy will be applicable.", + "ADD_BUTTON": "Add inbox", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select inboxes to add", + "ADD_BUTTON": "إضافة" + }, + "EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started", + "API": { + "SUCCESS_MESSAGE": "Inbox successfully added to policy", + "ERROR_MESSAGE": "Failed to add inbox to policy" + } + } + }, + "DELETE_POLICY": { + "SUCCESS_MESSAGE": "Assignment policy deleted successfully", + "ERROR_MESSAGE": "Failed to delete assignment policy" + } + }, + "AGENT_CAPACITY_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Agent capacity", + "CREATE_POLICY": "New policy" + }, + "CARD": { + "POPOVER": "Added agents", + "EDIT": "تعديل" + }, + "NO_RECORDS_FOUND": "No agent capacity policies found" + }, + "CREATE": { + "HEADER": { + "TITLE": "Create agent capacity policy" + }, + "CREATE_BUTTON": "Create policy", + "API": { + "SUCCESS_MESSAGE": "Agent capacity policy created successfully", + "ERROR_MESSAGE": "Failed to create agent capacity policy" + } + }, + "EDIT": { + "HEADER": { + "TITLE": "Edit agent capacity policy" + }, + "EDIT_BUTTON": "Update policy", + "CONFIRM_ADD_AGENT_DIALOG": { + "TITLE": "Add agent", + "DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.", + "CONFIRM_BUTTON_LABEL": "Continue", + "CANCEL_BUTTON_LABEL": "إلغاء" + }, + "API": { + "SUCCESS_MESSAGE": "Agent capacity policy updated successfully", + "ERROR_MESSAGE": "Failed to update agent capacity policy" + }, + "AGENT_API": { + "ADD": { + "SUCCESS_MESSAGE": "Agent added to policy successfully", + "ERROR_MESSAGE": "Failed to add agent to policy" + }, + "REMOVE": { + "SUCCESS_MESSAGE": "Agent removed from policy successfully", + "ERROR_MESSAGE": "Failed to remove agent from policy" + } + } + }, + "FORM": { + "NAME": { + "LABEL": "Policy name:", + "PLACEHOLDER": "Enter policy name" + }, + "DESCRIPTION": { + "LABEL": "الوصف:", + "PLACEHOLDER": "أدخل الوصف" + }, + "INBOX_CAPACITY_LIMIT": { + "LABEL": "Inbox capacity limits", + "ADD_BUTTON": "Add inbox", + "FIELD": { + "SELECT_INBOX": "Select inbox", + "MAX_CONVERSATIONS": "Max conversations", + "SET_LIMIT": "Set limit" + }, + "EMPTY_STATE": "No inbox limit set" + }, + "EXCLUSION_RULES": { + "LABEL": "Exclusion rules", + "DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity", + "TAGS": { + "LABEL": "Exclude conversations tagged with specific labels", + "ADD_TAG": "add tag", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select tags to add" + }, + "EMPTY_STATE": "No tags added to this policy." + }, + "DURATION": { + "LABEL": "Exclude conversations older than a specified duration", + "PLACEHOLDER": "Set time" + } + }, + "USERS": { + "LABEL": "Assigned agents", + "DESCRIPTION": "Add agents for which this policy will be applicable.", + "ADD_BUTTON": "Add agent", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select agents to add", + "ADD_BUTTON": "إضافة" + }, + "EMPTY_STATE": "No agents added", + "API": { + "SUCCESS_MESSAGE": "Agent successfully added to policy", + "ERROR_MESSAGE": "Failed to add agent to policy" + } + } + }, + "DELETE_POLICY": { + "SUCCESS_MESSAGE": "Agent capacity policy deleted successfully", + "ERROR_MESSAGE": "Failed to delete agent capacity policy" + } + }, + "DELETE_POLICY": { + "TITLE": "Delete policy", + "DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.", + "CONFIRM_BUTTON_LABEL": "حذف", + "CANCEL_BUTTON_LABEL": "إلغاء" + } } } diff --git a/app/javascript/dashboard/i18n/locale/az/conversation.json b/app/javascript/dashboard/i18n/locale/az/conversation.json index 93f375e7f..9fd39b70f 100644 --- a/app/javascript/dashboard/i18n/locale/az/conversation.json +++ b/app/javascript/dashboard/i18n/locale/az/conversation.json @@ -71,6 +71,17 @@ "SHOW_LABELS": "Show labels", "HIDE_LABELS": "Hide labels" }, + "VOICE_CALL": { + "INCOMING_CALL": "Incoming call", + "OUTGOING_CALL": "Outgoing call", + "CALL_IN_PROGRESS": "Call in progress", + "NO_ANSWER": "No answer", + "MISSED_CALL": "Missed call", + "CALL_ENDED": "Call ended", + "NOT_ANSWERED_YET": "Not answered yet", + "THEY_ANSWERED": "They answered", + "YOU_ANSWERED": "You answered" + }, "HEADER": { "RESOLVE_ACTION": "Resolve", "REOPEN_ACTION": "Reopen", diff --git a/app/javascript/dashboard/i18n/locale/az/settings.json b/app/javascript/dashboard/i18n/locale/az/settings.json index d547538db..c95eada84 100644 --- a/app/javascript/dashboard/i18n/locale/az/settings.json +++ b/app/javascript/dashboard/i18n/locale/az/settings.json @@ -51,6 +51,13 @@ "LARGER": "Larger", "EXTRA_LARGE": "Extra Large" } + }, + "LANGUAGE": { + "TITLE": "Preferred Language", + "NOTE": "Choose the language you want to use.", + "UPDATE_SUCCESS": "Your Language settings have been updated successfully", + "UPDATE_ERROR": "There is an error while updating the language settings, please try again", + "USE_ACCOUNT_DEFAULT": "Use account default" } }, "MESSAGE_SIGNATURE_SECTION": { @@ -330,6 +337,7 @@ "REPORTS_LABEL": "Labels", "REPORTS_INBOX": "Inbox", "REPORTS_TEAM": "Team", + "AGENT_ASSIGNMENT": "Agent Assignment", "SET_AVAILABILITY_TITLE": "Set yourself as", "SET_YOUR_AVAILABILITY": "Set your availability", "SLA": "SLA", @@ -418,5 +426,255 @@ "SWITCH_TO_REPLY": "Switch to Reply", "TOGGLE_SNOOZE_DROPDOWN": "Toggle snooze dropdown" } + }, + "ASSIGNMENT_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Agent assignment", + "DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here" + }, + "ASSIGNMENT_POLICY": { + "TITLE": "Assignment policy", + "DESCRIPTION": "Manage how conversations get assigned in inboxes.", + "FEATURES": [ + "Assign by conversations evenly or by available capacity", + "Add fair distribution rules to avoid overloading any agent", + "Add inboxes to a policy - one policy per inbox" + ] + }, + "AGENT_CAPACITY_POLICY": { + "TITLE": "Agent capacity policy", + "DESCRIPTION": "Manage workload for agents.", + "FEATURES": [ + "Define maximum conversations per inbox", + "Create exceptions based on labels and time", + "Add agents to a policy - one policy per agent" + ] + } + }, + "AGENT_ASSIGNMENT_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Assignment policy", + "CREATE_POLICY": "New policy" + }, + "CARD": { + "ORDER": "Order", + "PRIORITY": "Priority", + "ACTIVE": "Active", + "INACTIVE": "Inactive", + "POPOVER": "Added inboxes", + "EDIT": "Edit" + }, + "NO_RECORDS_FOUND": "No assignment policies found" + }, + "CREATE": { + "HEADER": { + "TITLE": "Create assignment policy" + }, + "CREATE_BUTTON": "Create policy", + "API": { + "SUCCESS_MESSAGE": "Assignment policy created successfully", + "ERROR_MESSAGE": "Failed to create assignment policy" + } + }, + "EDIT": { + "HEADER": { + "TITLE": "Edit assignment policy" + }, + "EDIT_BUTTON": "Update policy", + "CONFIRM_ADD_INBOX_DIALOG": { + "TITLE": "Add inbox", + "DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.", + "CONFIRM_BUTTON_LABEL": "Continue", + "CANCEL_BUTTON_LABEL": "Cancel" + }, + "API": { + "SUCCESS_MESSAGE": "Assignment policy updated successfully", + "ERROR_MESSAGE": "Failed to update assignment policy" + }, + "INBOX_API": { + "ADD": { + "SUCCESS_MESSAGE": "Inbox added to policy successfully", + "ERROR_MESSAGE": "Failed to add inbox to policy" + }, + "REMOVE": { + "SUCCESS_MESSAGE": "Inbox removed from policy successfully", + "ERROR_MESSAGE": "Failed to remove inbox from policy" + } + } + }, + "FORM": { + "NAME": { + "LABEL": "Policy name:", + "PLACEHOLDER": "Enter policy name" + }, + "DESCRIPTION": { + "LABEL": "Description:", + "PLACEHOLDER": "Enter description" + }, + "STATUS": { + "LABEL": "Status:", + "PLACEHOLDER": "Select status", + "ACTIVE": "Policy is active", + "INACTIVE": "Policy is inactive" + }, + "ASSIGNMENT_ORDER": { + "LABEL": "Assignment order", + "ROUND_ROBIN": { + "LABEL": "Round robin", + "DESCRIPTION": "Assign conversations evenly among agents." + }, + "BALANCED": { + "LABEL": "Balanced", + "DESCRIPTION": "Assign conversations based on available capacity." + } + }, + "ASSIGNMENT_PRIORITY": { + "LABEL": "Assignment priority", + "EARLIEST_CREATED": { + "LABEL": "Earliest created", + "DESCRIPTION": "The conversation that was created first gets assigned first." + }, + "LONGEST_WAITING": { + "LABEL": "Longest waiting", + "DESCRIPTION": "The conversation waiting the longest gets assigned first." + } + }, + "FAIR_DISTRIBUTION": { + "LABEL": "Fair distribution policy", + "DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.", + "INPUT_MAX": "Assign max", + "DURATION": "Conversations per agent in every" + }, + "INBOXES": { + "LABEL": "Added inboxes", + "DESCRIPTION": "Add inboxes for which this policy will be applicable.", + "ADD_BUTTON": "Add inbox", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select inboxes to add", + "ADD_BUTTON": "Add" + }, + "EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started", + "API": { + "SUCCESS_MESSAGE": "Inbox successfully added to policy", + "ERROR_MESSAGE": "Failed to add inbox to policy" + } + } + }, + "DELETE_POLICY": { + "SUCCESS_MESSAGE": "Assignment policy deleted successfully", + "ERROR_MESSAGE": "Failed to delete assignment policy" + } + }, + "AGENT_CAPACITY_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Agent capacity", + "CREATE_POLICY": "New policy" + }, + "CARD": { + "POPOVER": "Added agents", + "EDIT": "Edit" + }, + "NO_RECORDS_FOUND": "No agent capacity policies found" + }, + "CREATE": { + "HEADER": { + "TITLE": "Create agent capacity policy" + }, + "CREATE_BUTTON": "Create policy", + "API": { + "SUCCESS_MESSAGE": "Agent capacity policy created successfully", + "ERROR_MESSAGE": "Failed to create agent capacity policy" + } + }, + "EDIT": { + "HEADER": { + "TITLE": "Edit agent capacity policy" + }, + "EDIT_BUTTON": "Update policy", + "CONFIRM_ADD_AGENT_DIALOG": { + "TITLE": "Add agent", + "DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.", + "CONFIRM_BUTTON_LABEL": "Continue", + "CANCEL_BUTTON_LABEL": "Cancel" + }, + "API": { + "SUCCESS_MESSAGE": "Agent capacity policy updated successfully", + "ERROR_MESSAGE": "Failed to update agent capacity policy" + }, + "AGENT_API": { + "ADD": { + "SUCCESS_MESSAGE": "Agent added to policy successfully", + "ERROR_MESSAGE": "Failed to add agent to policy" + }, + "REMOVE": { + "SUCCESS_MESSAGE": "Agent removed from policy successfully", + "ERROR_MESSAGE": "Failed to remove agent from policy" + } + } + }, + "FORM": { + "NAME": { + "LABEL": "Policy name:", + "PLACEHOLDER": "Enter policy name" + }, + "DESCRIPTION": { + "LABEL": "Description:", + "PLACEHOLDER": "Enter description" + }, + "INBOX_CAPACITY_LIMIT": { + "LABEL": "Inbox capacity limits", + "ADD_BUTTON": "Add inbox", + "FIELD": { + "SELECT_INBOX": "Select inbox", + "MAX_CONVERSATIONS": "Max conversations", + "SET_LIMIT": "Set limit" + }, + "EMPTY_STATE": "No inbox limit set" + }, + "EXCLUSION_RULES": { + "LABEL": "Exclusion rules", + "DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity", + "TAGS": { + "LABEL": "Exclude conversations tagged with specific labels", + "ADD_TAG": "add tag", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select tags to add" + }, + "EMPTY_STATE": "No tags added to this policy." + }, + "DURATION": { + "LABEL": "Exclude conversations older than a specified duration", + "PLACEHOLDER": "Set time" + } + }, + "USERS": { + "LABEL": "Assigned agents", + "DESCRIPTION": "Add agents for which this policy will be applicable.", + "ADD_BUTTON": "Add agent", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select agents to add", + "ADD_BUTTON": "Add" + }, + "EMPTY_STATE": "No agents added", + "API": { + "SUCCESS_MESSAGE": "Agent successfully added to policy", + "ERROR_MESSAGE": "Failed to add agent to policy" + } + } + }, + "DELETE_POLICY": { + "SUCCESS_MESSAGE": "Agent capacity policy deleted successfully", + "ERROR_MESSAGE": "Failed to delete agent capacity policy" + } + }, + "DELETE_POLICY": { + "TITLE": "Delete policy", + "DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.", + "CONFIRM_BUTTON_LABEL": "Delete", + "CANCEL_BUTTON_LABEL": "Cancel" + } } } diff --git a/app/javascript/dashboard/i18n/locale/bg/conversation.json b/app/javascript/dashboard/i18n/locale/bg/conversation.json index 5f18c37f3..b8d15ad41 100644 --- a/app/javascript/dashboard/i18n/locale/bg/conversation.json +++ b/app/javascript/dashboard/i18n/locale/bg/conversation.json @@ -71,6 +71,17 @@ "SHOW_LABELS": "Show labels", "HIDE_LABELS": "Hide labels" }, + "VOICE_CALL": { + "INCOMING_CALL": "Incoming call", + "OUTGOING_CALL": "Outgoing call", + "CALL_IN_PROGRESS": "Call in progress", + "NO_ANSWER": "No answer", + "MISSED_CALL": "Missed call", + "CALL_ENDED": "Call ended", + "NOT_ANSWERED_YET": "Not answered yet", + "THEY_ANSWERED": "They answered", + "YOU_ANSWERED": "You answered" + }, "HEADER": { "RESOLVE_ACTION": "Resolve", "REOPEN_ACTION": "Reopen", diff --git a/app/javascript/dashboard/i18n/locale/bg/settings.json b/app/javascript/dashboard/i18n/locale/bg/settings.json index 1d0eae470..71195eab8 100644 --- a/app/javascript/dashboard/i18n/locale/bg/settings.json +++ b/app/javascript/dashboard/i18n/locale/bg/settings.json @@ -51,6 +51,13 @@ "LARGER": "Larger", "EXTRA_LARGE": "Extra Large" } + }, + "LANGUAGE": { + "TITLE": "Preferred Language", + "NOTE": "Choose the language you want to use.", + "UPDATE_SUCCESS": "Your Language settings have been updated successfully", + "UPDATE_ERROR": "There is an error while updating the language settings, please try again", + "USE_ACCOUNT_DEFAULT": "Use account default" } }, "MESSAGE_SIGNATURE_SECTION": { @@ -330,6 +337,7 @@ "REPORTS_LABEL": "Labels", "REPORTS_INBOX": "Входяща кутия", "REPORTS_TEAM": "Team", + "AGENT_ASSIGNMENT": "Agent Assignment", "SET_AVAILABILITY_TITLE": "Set yourself as", "SET_YOUR_AVAILABILITY": "Set your availability", "SLA": "SLA", @@ -418,5 +426,255 @@ "SWITCH_TO_REPLY": "Switch to Reply", "TOGGLE_SNOOZE_DROPDOWN": "Toggle snooze dropdown" } + }, + "ASSIGNMENT_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Agent assignment", + "DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here" + }, + "ASSIGNMENT_POLICY": { + "TITLE": "Assignment policy", + "DESCRIPTION": "Manage how conversations get assigned in inboxes.", + "FEATURES": [ + "Assign by conversations evenly or by available capacity", + "Add fair distribution rules to avoid overloading any agent", + "Add inboxes to a policy - one policy per inbox" + ] + }, + "AGENT_CAPACITY_POLICY": { + "TITLE": "Agent capacity policy", + "DESCRIPTION": "Manage workload for agents.", + "FEATURES": [ + "Define maximum conversations per inbox", + "Create exceptions based on labels and time", + "Add agents to a policy - one policy per agent" + ] + } + }, + "AGENT_ASSIGNMENT_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Assignment policy", + "CREATE_POLICY": "New policy" + }, + "CARD": { + "ORDER": "Order", + "PRIORITY": "Priority", + "ACTIVE": "Активен", + "INACTIVE": "Inactive", + "POPOVER": "Added inboxes", + "EDIT": "Редактирай" + }, + "NO_RECORDS_FOUND": "No assignment policies found" + }, + "CREATE": { + "HEADER": { + "TITLE": "Create assignment policy" + }, + "CREATE_BUTTON": "Create policy", + "API": { + "SUCCESS_MESSAGE": "Assignment policy created successfully", + "ERROR_MESSAGE": "Failed to create assignment policy" + } + }, + "EDIT": { + "HEADER": { + "TITLE": "Edit assignment policy" + }, + "EDIT_BUTTON": "Update policy", + "CONFIRM_ADD_INBOX_DIALOG": { + "TITLE": "Add inbox", + "DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.", + "CONFIRM_BUTTON_LABEL": "Continue", + "CANCEL_BUTTON_LABEL": "Отмени" + }, + "API": { + "SUCCESS_MESSAGE": "Assignment policy updated successfully", + "ERROR_MESSAGE": "Failed to update assignment policy" + }, + "INBOX_API": { + "ADD": { + "SUCCESS_MESSAGE": "Inbox added to policy successfully", + "ERROR_MESSAGE": "Failed to add inbox to policy" + }, + "REMOVE": { + "SUCCESS_MESSAGE": "Inbox removed from policy successfully", + "ERROR_MESSAGE": "Failed to remove inbox from policy" + } + } + }, + "FORM": { + "NAME": { + "LABEL": "Policy name:", + "PLACEHOLDER": "Enter policy name" + }, + "DESCRIPTION": { + "LABEL": "Описание:", + "PLACEHOLDER": "Enter description" + }, + "STATUS": { + "LABEL": "Статус:", + "PLACEHOLDER": "Select status", + "ACTIVE": "Policy is active", + "INACTIVE": "Policy is inactive" + }, + "ASSIGNMENT_ORDER": { + "LABEL": "Assignment order", + "ROUND_ROBIN": { + "LABEL": "Round robin", + "DESCRIPTION": "Assign conversations evenly among agents." + }, + "BALANCED": { + "LABEL": "Balanced", + "DESCRIPTION": "Assign conversations based on available capacity." + } + }, + "ASSIGNMENT_PRIORITY": { + "LABEL": "Assignment priority", + "EARLIEST_CREATED": { + "LABEL": "Earliest created", + "DESCRIPTION": "The conversation that was created first gets assigned first." + }, + "LONGEST_WAITING": { + "LABEL": "Longest waiting", + "DESCRIPTION": "The conversation waiting the longest gets assigned first." + } + }, + "FAIR_DISTRIBUTION": { + "LABEL": "Fair distribution policy", + "DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.", + "INPUT_MAX": "Assign max", + "DURATION": "Conversations per agent in every" + }, + "INBOXES": { + "LABEL": "Added inboxes", + "DESCRIPTION": "Add inboxes for which this policy will be applicable.", + "ADD_BUTTON": "Add inbox", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select inboxes to add", + "ADD_BUTTON": "Добавяне" + }, + "EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started", + "API": { + "SUCCESS_MESSAGE": "Inbox successfully added to policy", + "ERROR_MESSAGE": "Failed to add inbox to policy" + } + } + }, + "DELETE_POLICY": { + "SUCCESS_MESSAGE": "Assignment policy deleted successfully", + "ERROR_MESSAGE": "Failed to delete assignment policy" + } + }, + "AGENT_CAPACITY_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Agent capacity", + "CREATE_POLICY": "New policy" + }, + "CARD": { + "POPOVER": "Added agents", + "EDIT": "Редактирай" + }, + "NO_RECORDS_FOUND": "No agent capacity policies found" + }, + "CREATE": { + "HEADER": { + "TITLE": "Create agent capacity policy" + }, + "CREATE_BUTTON": "Create policy", + "API": { + "SUCCESS_MESSAGE": "Agent capacity policy created successfully", + "ERROR_MESSAGE": "Failed to create agent capacity policy" + } + }, + "EDIT": { + "HEADER": { + "TITLE": "Edit agent capacity policy" + }, + "EDIT_BUTTON": "Update policy", + "CONFIRM_ADD_AGENT_DIALOG": { + "TITLE": "Add agent", + "DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.", + "CONFIRM_BUTTON_LABEL": "Continue", + "CANCEL_BUTTON_LABEL": "Отмени" + }, + "API": { + "SUCCESS_MESSAGE": "Agent capacity policy updated successfully", + "ERROR_MESSAGE": "Failed to update agent capacity policy" + }, + "AGENT_API": { + "ADD": { + "SUCCESS_MESSAGE": "Agent added to policy successfully", + "ERROR_MESSAGE": "Failed to add agent to policy" + }, + "REMOVE": { + "SUCCESS_MESSAGE": "Agent removed from policy successfully", + "ERROR_MESSAGE": "Failed to remove agent from policy" + } + } + }, + "FORM": { + "NAME": { + "LABEL": "Policy name:", + "PLACEHOLDER": "Enter policy name" + }, + "DESCRIPTION": { + "LABEL": "Описание:", + "PLACEHOLDER": "Enter description" + }, + "INBOX_CAPACITY_LIMIT": { + "LABEL": "Inbox capacity limits", + "ADD_BUTTON": "Add inbox", + "FIELD": { + "SELECT_INBOX": "Select inbox", + "MAX_CONVERSATIONS": "Max conversations", + "SET_LIMIT": "Set limit" + }, + "EMPTY_STATE": "No inbox limit set" + }, + "EXCLUSION_RULES": { + "LABEL": "Exclusion rules", + "DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity", + "TAGS": { + "LABEL": "Exclude conversations tagged with specific labels", + "ADD_TAG": "add tag", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select tags to add" + }, + "EMPTY_STATE": "No tags added to this policy." + }, + "DURATION": { + "LABEL": "Exclude conversations older than a specified duration", + "PLACEHOLDER": "Set time" + } + }, + "USERS": { + "LABEL": "Assigned agents", + "DESCRIPTION": "Add agents for which this policy will be applicable.", + "ADD_BUTTON": "Add agent", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select agents to add", + "ADD_BUTTON": "Добавяне" + }, + "EMPTY_STATE": "No agents added", + "API": { + "SUCCESS_MESSAGE": "Agent successfully added to policy", + "ERROR_MESSAGE": "Failed to add agent to policy" + } + } + }, + "DELETE_POLICY": { + "SUCCESS_MESSAGE": "Agent capacity policy deleted successfully", + "ERROR_MESSAGE": "Failed to delete agent capacity policy" + } + }, + "DELETE_POLICY": { + "TITLE": "Delete policy", + "DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.", + "CONFIRM_BUTTON_LABEL": "Изтрий", + "CANCEL_BUTTON_LABEL": "Отмени" + } } } diff --git a/app/javascript/dashboard/i18n/locale/ca/conversation.json b/app/javascript/dashboard/i18n/locale/ca/conversation.json index 93aef2f09..4c692c7c5 100644 --- a/app/javascript/dashboard/i18n/locale/ca/conversation.json +++ b/app/javascript/dashboard/i18n/locale/ca/conversation.json @@ -71,6 +71,17 @@ "SHOW_LABELS": "Mostra etiquetes", "HIDE_LABELS": "Amaga etiquetes" }, + "VOICE_CALL": { + "INCOMING_CALL": "Incoming call", + "OUTGOING_CALL": "Outgoing call", + "CALL_IN_PROGRESS": "Call in progress", + "NO_ANSWER": "No answer", + "MISSED_CALL": "Missed call", + "CALL_ENDED": "Call ended", + "NOT_ANSWERED_YET": "Not answered yet", + "THEY_ANSWERED": "They answered", + "YOU_ANSWERED": "You answered" + }, "HEADER": { "RESOLVE_ACTION": "Resoldre", "REOPEN_ACTION": "Tornar a obrir", diff --git a/app/javascript/dashboard/i18n/locale/ca/settings.json b/app/javascript/dashboard/i18n/locale/ca/settings.json index dbd5f5cad..8c1585277 100644 --- a/app/javascript/dashboard/i18n/locale/ca/settings.json +++ b/app/javascript/dashboard/i18n/locale/ca/settings.json @@ -51,6 +51,13 @@ "LARGER": "Larger", "EXTRA_LARGE": "Extra Large" } + }, + "LANGUAGE": { + "TITLE": "Preferred Language", + "NOTE": "Choose the language you want to use.", + "UPDATE_SUCCESS": "Your Language settings have been updated successfully", + "UPDATE_ERROR": "There is an error while updating the language settings, please try again", + "USE_ACCOUNT_DEFAULT": "Use account default" } }, "MESSAGE_SIGNATURE_SECTION": { @@ -330,6 +337,7 @@ "REPORTS_LABEL": "Etiquetes", "REPORTS_INBOX": "Safata d'entrada", "REPORTS_TEAM": "Equip", + "AGENT_ASSIGNMENT": "Agent Assignment", "SET_AVAILABILITY_TITLE": "Posa't com", "SET_YOUR_AVAILABILITY": "Estableix la vostra disponibilitat", "SLA": "SLA", @@ -418,5 +426,255 @@ "SWITCH_TO_REPLY": "Canvia a Respon", "TOGGLE_SNOOZE_DROPDOWN": "Commuta el menú desplegable de posposar" } + }, + "ASSIGNMENT_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Agent assignment", + "DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here" + }, + "ASSIGNMENT_POLICY": { + "TITLE": "Assignment policy", + "DESCRIPTION": "Manage how conversations get assigned in inboxes.", + "FEATURES": [ + "Assign by conversations evenly or by available capacity", + "Add fair distribution rules to avoid overloading any agent", + "Add inboxes to a policy - one policy per inbox" + ] + }, + "AGENT_CAPACITY_POLICY": { + "TITLE": "Agent capacity policy", + "DESCRIPTION": "Manage workload for agents.", + "FEATURES": [ + "Define maximum conversations per inbox", + "Create exceptions based on labels and time", + "Add agents to a policy - one policy per agent" + ] + } + }, + "AGENT_ASSIGNMENT_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Assignment policy", + "CREATE_POLICY": "New policy" + }, + "CARD": { + "ORDER": "Order", + "PRIORITY": "Prioritat", + "ACTIVE": "Actiu", + "INACTIVE": "Inactive", + "POPOVER": "Added inboxes", + "EDIT": "Edita" + }, + "NO_RECORDS_FOUND": "No assignment policies found" + }, + "CREATE": { + "HEADER": { + "TITLE": "Create assignment policy" + }, + "CREATE_BUTTON": "Create policy", + "API": { + "SUCCESS_MESSAGE": "Assignment policy created successfully", + "ERROR_MESSAGE": "Failed to create assignment policy" + } + }, + "EDIT": { + "HEADER": { + "TITLE": "Edit assignment policy" + }, + "EDIT_BUTTON": "Update policy", + "CONFIRM_ADD_INBOX_DIALOG": { + "TITLE": "Add inbox", + "DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.", + "CONFIRM_BUTTON_LABEL": "Continue", + "CANCEL_BUTTON_LABEL": "Cancel·la" + }, + "API": { + "SUCCESS_MESSAGE": "Assignment policy updated successfully", + "ERROR_MESSAGE": "Failed to update assignment policy" + }, + "INBOX_API": { + "ADD": { + "SUCCESS_MESSAGE": "Inbox added to policy successfully", + "ERROR_MESSAGE": "Failed to add inbox to policy" + }, + "REMOVE": { + "SUCCESS_MESSAGE": "Inbox removed from policy successfully", + "ERROR_MESSAGE": "Failed to remove inbox from policy" + } + } + }, + "FORM": { + "NAME": { + "LABEL": "Policy name:", + "PLACEHOLDER": "Enter policy name" + }, + "DESCRIPTION": { + "LABEL": "Descripció:", + "PLACEHOLDER": "Introdueix la descripció" + }, + "STATUS": { + "LABEL": "Estat:", + "PLACEHOLDER": "Selecciona l'estat", + "ACTIVE": "Policy is active", + "INACTIVE": "Policy is inactive" + }, + "ASSIGNMENT_ORDER": { + "LABEL": "Assignment order", + "ROUND_ROBIN": { + "LABEL": "Round robin", + "DESCRIPTION": "Assign conversations evenly among agents." + }, + "BALANCED": { + "LABEL": "Balanced", + "DESCRIPTION": "Assign conversations based on available capacity." + } + }, + "ASSIGNMENT_PRIORITY": { + "LABEL": "Assignment priority", + "EARLIEST_CREATED": { + "LABEL": "Earliest created", + "DESCRIPTION": "The conversation that was created first gets assigned first." + }, + "LONGEST_WAITING": { + "LABEL": "Longest waiting", + "DESCRIPTION": "The conversation waiting the longest gets assigned first." + } + }, + "FAIR_DISTRIBUTION": { + "LABEL": "Fair distribution policy", + "DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.", + "INPUT_MAX": "Assign max", + "DURATION": "Conversations per agent in every" + }, + "INBOXES": { + "LABEL": "Added inboxes", + "DESCRIPTION": "Add inboxes for which this policy will be applicable.", + "ADD_BUTTON": "Add inbox", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select inboxes to add", + "ADD_BUTTON": "Afegir" + }, + "EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started", + "API": { + "SUCCESS_MESSAGE": "Inbox successfully added to policy", + "ERROR_MESSAGE": "Failed to add inbox to policy" + } + } + }, + "DELETE_POLICY": { + "SUCCESS_MESSAGE": "Assignment policy deleted successfully", + "ERROR_MESSAGE": "Failed to delete assignment policy" + } + }, + "AGENT_CAPACITY_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Agent capacity", + "CREATE_POLICY": "New policy" + }, + "CARD": { + "POPOVER": "Added agents", + "EDIT": "Edita" + }, + "NO_RECORDS_FOUND": "No agent capacity policies found" + }, + "CREATE": { + "HEADER": { + "TITLE": "Create agent capacity policy" + }, + "CREATE_BUTTON": "Create policy", + "API": { + "SUCCESS_MESSAGE": "Agent capacity policy created successfully", + "ERROR_MESSAGE": "Failed to create agent capacity policy" + } + }, + "EDIT": { + "HEADER": { + "TITLE": "Edit agent capacity policy" + }, + "EDIT_BUTTON": "Update policy", + "CONFIRM_ADD_AGENT_DIALOG": { + "TITLE": "Add agent", + "DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.", + "CONFIRM_BUTTON_LABEL": "Continue", + "CANCEL_BUTTON_LABEL": "Cancel·la" + }, + "API": { + "SUCCESS_MESSAGE": "Agent capacity policy updated successfully", + "ERROR_MESSAGE": "Failed to update agent capacity policy" + }, + "AGENT_API": { + "ADD": { + "SUCCESS_MESSAGE": "Agent added to policy successfully", + "ERROR_MESSAGE": "Failed to add agent to policy" + }, + "REMOVE": { + "SUCCESS_MESSAGE": "Agent removed from policy successfully", + "ERROR_MESSAGE": "Failed to remove agent from policy" + } + } + }, + "FORM": { + "NAME": { + "LABEL": "Policy name:", + "PLACEHOLDER": "Enter policy name" + }, + "DESCRIPTION": { + "LABEL": "Descripció:", + "PLACEHOLDER": "Introdueix la descripció" + }, + "INBOX_CAPACITY_LIMIT": { + "LABEL": "Inbox capacity limits", + "ADD_BUTTON": "Add inbox", + "FIELD": { + "SELECT_INBOX": "Select inbox", + "MAX_CONVERSATIONS": "Max conversations", + "SET_LIMIT": "Set limit" + }, + "EMPTY_STATE": "No inbox limit set" + }, + "EXCLUSION_RULES": { + "LABEL": "Exclusion rules", + "DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity", + "TAGS": { + "LABEL": "Exclude conversations tagged with specific labels", + "ADD_TAG": "add tag", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select tags to add" + }, + "EMPTY_STATE": "No tags added to this policy." + }, + "DURATION": { + "LABEL": "Exclude conversations older than a specified duration", + "PLACEHOLDER": "Set time" + } + }, + "USERS": { + "LABEL": "Assigned agents", + "DESCRIPTION": "Add agents for which this policy will be applicable.", + "ADD_BUTTON": "Add agent", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select agents to add", + "ADD_BUTTON": "Afegir" + }, + "EMPTY_STATE": "No agents added", + "API": { + "SUCCESS_MESSAGE": "Agent successfully added to policy", + "ERROR_MESSAGE": "Failed to add agent to policy" + } + } + }, + "DELETE_POLICY": { + "SUCCESS_MESSAGE": "Agent capacity policy deleted successfully", + "ERROR_MESSAGE": "Failed to delete agent capacity policy" + } + }, + "DELETE_POLICY": { + "TITLE": "Delete policy", + "DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.", + "CONFIRM_BUTTON_LABEL": "Esborrar", + "CANCEL_BUTTON_LABEL": "Cancel·la" + } } } diff --git a/app/javascript/dashboard/i18n/locale/cs/conversation.json b/app/javascript/dashboard/i18n/locale/cs/conversation.json index 91e8a12d8..12bea0321 100644 --- a/app/javascript/dashboard/i18n/locale/cs/conversation.json +++ b/app/javascript/dashboard/i18n/locale/cs/conversation.json @@ -71,6 +71,17 @@ "SHOW_LABELS": "Show labels", "HIDE_LABELS": "Hide labels" }, + "VOICE_CALL": { + "INCOMING_CALL": "Incoming call", + "OUTGOING_CALL": "Outgoing call", + "CALL_IN_PROGRESS": "Call in progress", + "NO_ANSWER": "No answer", + "MISSED_CALL": "Missed call", + "CALL_ENDED": "Call ended", + "NOT_ANSWERED_YET": "Not answered yet", + "THEY_ANSWERED": "They answered", + "YOU_ANSWERED": "You answered" + }, "HEADER": { "RESOLVE_ACTION": "Vyřešit", "REOPEN_ACTION": "Znovu otevřít", diff --git a/app/javascript/dashboard/i18n/locale/cs/settings.json b/app/javascript/dashboard/i18n/locale/cs/settings.json index e143bc911..73a537544 100644 --- a/app/javascript/dashboard/i18n/locale/cs/settings.json +++ b/app/javascript/dashboard/i18n/locale/cs/settings.json @@ -51,6 +51,13 @@ "LARGER": "Larger", "EXTRA_LARGE": "Extra Large" } + }, + "LANGUAGE": { + "TITLE": "Preferred Language", + "NOTE": "Choose the language you want to use.", + "UPDATE_SUCCESS": "Your Language settings have been updated successfully", + "UPDATE_ERROR": "There is an error while updating the language settings, please try again", + "USE_ACCOUNT_DEFAULT": "Use account default" } }, "MESSAGE_SIGNATURE_SECTION": { @@ -330,6 +337,7 @@ "REPORTS_LABEL": "Štítky", "REPORTS_INBOX": "Inbox", "REPORTS_TEAM": "Team", + "AGENT_ASSIGNMENT": "Agent Assignment", "SET_AVAILABILITY_TITLE": "Set yourself as", "SET_YOUR_AVAILABILITY": "Nastavte svou dostupnost", "SLA": "SLA", @@ -418,5 +426,255 @@ "SWITCH_TO_REPLY": "Switch to Reply", "TOGGLE_SNOOZE_DROPDOWN": "Toggle snooze dropdown" } + }, + "ASSIGNMENT_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Agent assignment", + "DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here" + }, + "ASSIGNMENT_POLICY": { + "TITLE": "Assignment policy", + "DESCRIPTION": "Manage how conversations get assigned in inboxes.", + "FEATURES": [ + "Assign by conversations evenly or by available capacity", + "Add fair distribution rules to avoid overloading any agent", + "Add inboxes to a policy - one policy per inbox" + ] + }, + "AGENT_CAPACITY_POLICY": { + "TITLE": "Agent capacity policy", + "DESCRIPTION": "Manage workload for agents.", + "FEATURES": [ + "Define maximum conversations per inbox", + "Create exceptions based on labels and time", + "Add agents to a policy - one policy per agent" + ] + } + }, + "AGENT_ASSIGNMENT_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Assignment policy", + "CREATE_POLICY": "New policy" + }, + "CARD": { + "ORDER": "Order", + "PRIORITY": "Priority", + "ACTIVE": "Active", + "INACTIVE": "Inactive", + "POPOVER": "Added inboxes", + "EDIT": "Upravit" + }, + "NO_RECORDS_FOUND": "No assignment policies found" + }, + "CREATE": { + "HEADER": { + "TITLE": "Create assignment policy" + }, + "CREATE_BUTTON": "Create policy", + "API": { + "SUCCESS_MESSAGE": "Assignment policy created successfully", + "ERROR_MESSAGE": "Failed to create assignment policy" + } + }, + "EDIT": { + "HEADER": { + "TITLE": "Edit assignment policy" + }, + "EDIT_BUTTON": "Update policy", + "CONFIRM_ADD_INBOX_DIALOG": { + "TITLE": "Add inbox", + "DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.", + "CONFIRM_BUTTON_LABEL": "Continue", + "CANCEL_BUTTON_LABEL": "Zrušit" + }, + "API": { + "SUCCESS_MESSAGE": "Assignment policy updated successfully", + "ERROR_MESSAGE": "Failed to update assignment policy" + }, + "INBOX_API": { + "ADD": { + "SUCCESS_MESSAGE": "Inbox added to policy successfully", + "ERROR_MESSAGE": "Failed to add inbox to policy" + }, + "REMOVE": { + "SUCCESS_MESSAGE": "Inbox removed from policy successfully", + "ERROR_MESSAGE": "Failed to remove inbox from policy" + } + } + }, + "FORM": { + "NAME": { + "LABEL": "Policy name:", + "PLACEHOLDER": "Enter policy name" + }, + "DESCRIPTION": { + "LABEL": "Description:", + "PLACEHOLDER": "Enter description" + }, + "STATUS": { + "LABEL": "Stav:", + "PLACEHOLDER": "Select status", + "ACTIVE": "Policy is active", + "INACTIVE": "Policy is inactive" + }, + "ASSIGNMENT_ORDER": { + "LABEL": "Assignment order", + "ROUND_ROBIN": { + "LABEL": "Round robin", + "DESCRIPTION": "Assign conversations evenly among agents." + }, + "BALANCED": { + "LABEL": "Balanced", + "DESCRIPTION": "Assign conversations based on available capacity." + } + }, + "ASSIGNMENT_PRIORITY": { + "LABEL": "Assignment priority", + "EARLIEST_CREATED": { + "LABEL": "Earliest created", + "DESCRIPTION": "The conversation that was created first gets assigned first." + }, + "LONGEST_WAITING": { + "LABEL": "Longest waiting", + "DESCRIPTION": "The conversation waiting the longest gets assigned first." + } + }, + "FAIR_DISTRIBUTION": { + "LABEL": "Fair distribution policy", + "DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.", + "INPUT_MAX": "Assign max", + "DURATION": "Conversations per agent in every" + }, + "INBOXES": { + "LABEL": "Added inboxes", + "DESCRIPTION": "Add inboxes for which this policy will be applicable.", + "ADD_BUTTON": "Add inbox", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select inboxes to add", + "ADD_BUTTON": "Přidat" + }, + "EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started", + "API": { + "SUCCESS_MESSAGE": "Inbox successfully added to policy", + "ERROR_MESSAGE": "Failed to add inbox to policy" + } + } + }, + "DELETE_POLICY": { + "SUCCESS_MESSAGE": "Assignment policy deleted successfully", + "ERROR_MESSAGE": "Failed to delete assignment policy" + } + }, + "AGENT_CAPACITY_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Agent capacity", + "CREATE_POLICY": "New policy" + }, + "CARD": { + "POPOVER": "Added agents", + "EDIT": "Upravit" + }, + "NO_RECORDS_FOUND": "No agent capacity policies found" + }, + "CREATE": { + "HEADER": { + "TITLE": "Create agent capacity policy" + }, + "CREATE_BUTTON": "Create policy", + "API": { + "SUCCESS_MESSAGE": "Agent capacity policy created successfully", + "ERROR_MESSAGE": "Failed to create agent capacity policy" + } + }, + "EDIT": { + "HEADER": { + "TITLE": "Edit agent capacity policy" + }, + "EDIT_BUTTON": "Update policy", + "CONFIRM_ADD_AGENT_DIALOG": { + "TITLE": "Add agent", + "DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.", + "CONFIRM_BUTTON_LABEL": "Continue", + "CANCEL_BUTTON_LABEL": "Zrušit" + }, + "API": { + "SUCCESS_MESSAGE": "Agent capacity policy updated successfully", + "ERROR_MESSAGE": "Failed to update agent capacity policy" + }, + "AGENT_API": { + "ADD": { + "SUCCESS_MESSAGE": "Agent added to policy successfully", + "ERROR_MESSAGE": "Failed to add agent to policy" + }, + "REMOVE": { + "SUCCESS_MESSAGE": "Agent removed from policy successfully", + "ERROR_MESSAGE": "Failed to remove agent from policy" + } + } + }, + "FORM": { + "NAME": { + "LABEL": "Policy name:", + "PLACEHOLDER": "Enter policy name" + }, + "DESCRIPTION": { + "LABEL": "Description:", + "PLACEHOLDER": "Enter description" + }, + "INBOX_CAPACITY_LIMIT": { + "LABEL": "Inbox capacity limits", + "ADD_BUTTON": "Add inbox", + "FIELD": { + "SELECT_INBOX": "Select inbox", + "MAX_CONVERSATIONS": "Max conversations", + "SET_LIMIT": "Set limit" + }, + "EMPTY_STATE": "No inbox limit set" + }, + "EXCLUSION_RULES": { + "LABEL": "Exclusion rules", + "DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity", + "TAGS": { + "LABEL": "Exclude conversations tagged with specific labels", + "ADD_TAG": "add tag", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select tags to add" + }, + "EMPTY_STATE": "No tags added to this policy." + }, + "DURATION": { + "LABEL": "Exclude conversations older than a specified duration", + "PLACEHOLDER": "Set time" + } + }, + "USERS": { + "LABEL": "Assigned agents", + "DESCRIPTION": "Add agents for which this policy will be applicable.", + "ADD_BUTTON": "Add agent", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select agents to add", + "ADD_BUTTON": "Přidat" + }, + "EMPTY_STATE": "No agents added", + "API": { + "SUCCESS_MESSAGE": "Agent successfully added to policy", + "ERROR_MESSAGE": "Failed to add agent to policy" + } + } + }, + "DELETE_POLICY": { + "SUCCESS_MESSAGE": "Agent capacity policy deleted successfully", + "ERROR_MESSAGE": "Failed to delete agent capacity policy" + } + }, + "DELETE_POLICY": { + "TITLE": "Delete policy", + "DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.", + "CONFIRM_BUTTON_LABEL": "Vymazat", + "CANCEL_BUTTON_LABEL": "Zrušit" + } } } diff --git a/app/javascript/dashboard/i18n/locale/da/conversation.json b/app/javascript/dashboard/i18n/locale/da/conversation.json index c0d707582..eb18255e7 100644 --- a/app/javascript/dashboard/i18n/locale/da/conversation.json +++ b/app/javascript/dashboard/i18n/locale/da/conversation.json @@ -71,6 +71,17 @@ "SHOW_LABELS": "Vis etiketter", "HIDE_LABELS": "Skjul etiketter" }, + "VOICE_CALL": { + "INCOMING_CALL": "Incoming call", + "OUTGOING_CALL": "Outgoing call", + "CALL_IN_PROGRESS": "Call in progress", + "NO_ANSWER": "No answer", + "MISSED_CALL": "Missed call", + "CALL_ENDED": "Call ended", + "NOT_ANSWERED_YET": "Not answered yet", + "THEY_ANSWERED": "They answered", + "YOU_ANSWERED": "You answered" + }, "HEADER": { "RESOLVE_ACTION": "Løs", "REOPEN_ACTION": "Genåben", diff --git a/app/javascript/dashboard/i18n/locale/da/settings.json b/app/javascript/dashboard/i18n/locale/da/settings.json index e1a930e5b..4746c3ddd 100644 --- a/app/javascript/dashboard/i18n/locale/da/settings.json +++ b/app/javascript/dashboard/i18n/locale/da/settings.json @@ -51,6 +51,13 @@ "LARGER": "Larger", "EXTRA_LARGE": "Extra Large" } + }, + "LANGUAGE": { + "TITLE": "Preferred Language", + "NOTE": "Choose the language you want to use.", + "UPDATE_SUCCESS": "Your Language settings have been updated successfully", + "UPDATE_ERROR": "There is an error while updating the language settings, please try again", + "USE_ACCOUNT_DEFAULT": "Use account default" } }, "MESSAGE_SIGNATURE_SECTION": { @@ -330,6 +337,7 @@ "REPORTS_LABEL": "Etiketter", "REPORTS_INBOX": "Indbakke", "REPORTS_TEAM": "Team", + "AGENT_ASSIGNMENT": "Agent Assignment", "SET_AVAILABILITY_TITLE": "Sæt dig selv som", "SET_YOUR_AVAILABILITY": "Indstil din tilgængelighed", "SLA": "SLA", @@ -418,5 +426,255 @@ "SWITCH_TO_REPLY": "Skift til svar", "TOGGLE_SNOOZE_DROPDOWN": "Skift snooze dropdown" } + }, + "ASSIGNMENT_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Agent assignment", + "DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here" + }, + "ASSIGNMENT_POLICY": { + "TITLE": "Assignment policy", + "DESCRIPTION": "Manage how conversations get assigned in inboxes.", + "FEATURES": [ + "Assign by conversations evenly or by available capacity", + "Add fair distribution rules to avoid overloading any agent", + "Add inboxes to a policy - one policy per inbox" + ] + }, + "AGENT_CAPACITY_POLICY": { + "TITLE": "Agent capacity policy", + "DESCRIPTION": "Manage workload for agents.", + "FEATURES": [ + "Define maximum conversations per inbox", + "Create exceptions based on labels and time", + "Add agents to a policy - one policy per agent" + ] + } + }, + "AGENT_ASSIGNMENT_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Assignment policy", + "CREATE_POLICY": "New policy" + }, + "CARD": { + "ORDER": "Order", + "PRIORITY": "Priority", + "ACTIVE": "Aktiv", + "INACTIVE": "Inactive", + "POPOVER": "Added inboxes", + "EDIT": "Rediger" + }, + "NO_RECORDS_FOUND": "No assignment policies found" + }, + "CREATE": { + "HEADER": { + "TITLE": "Create assignment policy" + }, + "CREATE_BUTTON": "Create policy", + "API": { + "SUCCESS_MESSAGE": "Assignment policy created successfully", + "ERROR_MESSAGE": "Failed to create assignment policy" + } + }, + "EDIT": { + "HEADER": { + "TITLE": "Edit assignment policy" + }, + "EDIT_BUTTON": "Update policy", + "CONFIRM_ADD_INBOX_DIALOG": { + "TITLE": "Add inbox", + "DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.", + "CONFIRM_BUTTON_LABEL": "Continue", + "CANCEL_BUTTON_LABEL": "Annuller" + }, + "API": { + "SUCCESS_MESSAGE": "Assignment policy updated successfully", + "ERROR_MESSAGE": "Failed to update assignment policy" + }, + "INBOX_API": { + "ADD": { + "SUCCESS_MESSAGE": "Inbox added to policy successfully", + "ERROR_MESSAGE": "Failed to add inbox to policy" + }, + "REMOVE": { + "SUCCESS_MESSAGE": "Inbox removed from policy successfully", + "ERROR_MESSAGE": "Failed to remove inbox from policy" + } + } + }, + "FORM": { + "NAME": { + "LABEL": "Policy name:", + "PLACEHOLDER": "Enter policy name" + }, + "DESCRIPTION": { + "LABEL": "Beskrivelse:", + "PLACEHOLDER": "Enter description" + }, + "STATUS": { + "LABEL": "Status:", + "PLACEHOLDER": "Select status", + "ACTIVE": "Policy is active", + "INACTIVE": "Policy is inactive" + }, + "ASSIGNMENT_ORDER": { + "LABEL": "Assignment order", + "ROUND_ROBIN": { + "LABEL": "Round robin", + "DESCRIPTION": "Assign conversations evenly among agents." + }, + "BALANCED": { + "LABEL": "Balanced", + "DESCRIPTION": "Assign conversations based on available capacity." + } + }, + "ASSIGNMENT_PRIORITY": { + "LABEL": "Assignment priority", + "EARLIEST_CREATED": { + "LABEL": "Earliest created", + "DESCRIPTION": "The conversation that was created first gets assigned first." + }, + "LONGEST_WAITING": { + "LABEL": "Longest waiting", + "DESCRIPTION": "The conversation waiting the longest gets assigned first." + } + }, + "FAIR_DISTRIBUTION": { + "LABEL": "Fair distribution policy", + "DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.", + "INPUT_MAX": "Assign max", + "DURATION": "Conversations per agent in every" + }, + "INBOXES": { + "LABEL": "Added inboxes", + "DESCRIPTION": "Add inboxes for which this policy will be applicable.", + "ADD_BUTTON": "Add inbox", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select inboxes to add", + "ADD_BUTTON": "Tilføj" + }, + "EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started", + "API": { + "SUCCESS_MESSAGE": "Inbox successfully added to policy", + "ERROR_MESSAGE": "Failed to add inbox to policy" + } + } + }, + "DELETE_POLICY": { + "SUCCESS_MESSAGE": "Assignment policy deleted successfully", + "ERROR_MESSAGE": "Failed to delete assignment policy" + } + }, + "AGENT_CAPACITY_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Agent capacity", + "CREATE_POLICY": "New policy" + }, + "CARD": { + "POPOVER": "Added agents", + "EDIT": "Rediger" + }, + "NO_RECORDS_FOUND": "No agent capacity policies found" + }, + "CREATE": { + "HEADER": { + "TITLE": "Create agent capacity policy" + }, + "CREATE_BUTTON": "Create policy", + "API": { + "SUCCESS_MESSAGE": "Agent capacity policy created successfully", + "ERROR_MESSAGE": "Failed to create agent capacity policy" + } + }, + "EDIT": { + "HEADER": { + "TITLE": "Edit agent capacity policy" + }, + "EDIT_BUTTON": "Update policy", + "CONFIRM_ADD_AGENT_DIALOG": { + "TITLE": "Add agent", + "DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.", + "CONFIRM_BUTTON_LABEL": "Continue", + "CANCEL_BUTTON_LABEL": "Annuller" + }, + "API": { + "SUCCESS_MESSAGE": "Agent capacity policy updated successfully", + "ERROR_MESSAGE": "Failed to update agent capacity policy" + }, + "AGENT_API": { + "ADD": { + "SUCCESS_MESSAGE": "Agent added to policy successfully", + "ERROR_MESSAGE": "Failed to add agent to policy" + }, + "REMOVE": { + "SUCCESS_MESSAGE": "Agent removed from policy successfully", + "ERROR_MESSAGE": "Failed to remove agent from policy" + } + } + }, + "FORM": { + "NAME": { + "LABEL": "Policy name:", + "PLACEHOLDER": "Enter policy name" + }, + "DESCRIPTION": { + "LABEL": "Beskrivelse:", + "PLACEHOLDER": "Enter description" + }, + "INBOX_CAPACITY_LIMIT": { + "LABEL": "Inbox capacity limits", + "ADD_BUTTON": "Add inbox", + "FIELD": { + "SELECT_INBOX": "Select inbox", + "MAX_CONVERSATIONS": "Max conversations", + "SET_LIMIT": "Set limit" + }, + "EMPTY_STATE": "No inbox limit set" + }, + "EXCLUSION_RULES": { + "LABEL": "Exclusion rules", + "DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity", + "TAGS": { + "LABEL": "Exclude conversations tagged with specific labels", + "ADD_TAG": "add tag", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select tags to add" + }, + "EMPTY_STATE": "No tags added to this policy." + }, + "DURATION": { + "LABEL": "Exclude conversations older than a specified duration", + "PLACEHOLDER": "Set time" + } + }, + "USERS": { + "LABEL": "Assigned agents", + "DESCRIPTION": "Add agents for which this policy will be applicable.", + "ADD_BUTTON": "Add agent", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select agents to add", + "ADD_BUTTON": "Tilføj" + }, + "EMPTY_STATE": "No agents added", + "API": { + "SUCCESS_MESSAGE": "Agent successfully added to policy", + "ERROR_MESSAGE": "Failed to add agent to policy" + } + } + }, + "DELETE_POLICY": { + "SUCCESS_MESSAGE": "Agent capacity policy deleted successfully", + "ERROR_MESSAGE": "Failed to delete agent capacity policy" + } + }, + "DELETE_POLICY": { + "TITLE": "Delete policy", + "DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.", + "CONFIRM_BUTTON_LABEL": "Slet", + "CANCEL_BUTTON_LABEL": "Annuller" + } } } diff --git a/app/javascript/dashboard/i18n/locale/de/conversation.json b/app/javascript/dashboard/i18n/locale/de/conversation.json index 1a64e5820..719190eee 100644 --- a/app/javascript/dashboard/i18n/locale/de/conversation.json +++ b/app/javascript/dashboard/i18n/locale/de/conversation.json @@ -71,6 +71,17 @@ "SHOW_LABELS": "Labels anzeigen", "HIDE_LABELS": "Labels ausblenden" }, + "VOICE_CALL": { + "INCOMING_CALL": "Incoming call", + "OUTGOING_CALL": "Outgoing call", + "CALL_IN_PROGRESS": "Call in progress", + "NO_ANSWER": "No answer", + "MISSED_CALL": "Missed call", + "CALL_ENDED": "Call ended", + "NOT_ANSWERED_YET": "Not answered yet", + "THEY_ANSWERED": "They answered", + "YOU_ANSWERED": "You answered" + }, "HEADER": { "RESOLVE_ACTION": "Fall schließen", "REOPEN_ACTION": "Wieder öffnen", diff --git a/app/javascript/dashboard/i18n/locale/de/settings.json b/app/javascript/dashboard/i18n/locale/de/settings.json index 71c12b477..e41038e16 100644 --- a/app/javascript/dashboard/i18n/locale/de/settings.json +++ b/app/javascript/dashboard/i18n/locale/de/settings.json @@ -51,6 +51,13 @@ "LARGER": "Larger", "EXTRA_LARGE": "Extra Large" } + }, + "LANGUAGE": { + "TITLE": "Preferred Language", + "NOTE": "Choose the language you want to use.", + "UPDATE_SUCCESS": "Your Language settings have been updated successfully", + "UPDATE_ERROR": "There is an error while updating the language settings, please try again", + "USE_ACCOUNT_DEFAULT": "Use account default" } }, "MESSAGE_SIGNATURE_SECTION": { @@ -330,6 +337,7 @@ "REPORTS_LABEL": "Labels", "REPORTS_INBOX": "Posteingang", "REPORTS_TEAM": "Team", + "AGENT_ASSIGNMENT": "Agent Assignment", "SET_AVAILABILITY_TITLE": "Setzen Sie sich als", "SET_YOUR_AVAILABILITY": "Legen Sie Ihre Verfügbarkeit fest", "SLA": "SLA", @@ -418,5 +426,255 @@ "SWITCH_TO_REPLY": "Zur Antwort wechseln", "TOGGLE_SNOOZE_DROPDOWN": "Schlummer-Dropdown ein-/ausblenden" } + }, + "ASSIGNMENT_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Agent assignment", + "DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here" + }, + "ASSIGNMENT_POLICY": { + "TITLE": "Assignment policy", + "DESCRIPTION": "Manage how conversations get assigned in inboxes.", + "FEATURES": [ + "Assign by conversations evenly or by available capacity", + "Add fair distribution rules to avoid overloading any agent", + "Add inboxes to a policy - one policy per inbox" + ] + }, + "AGENT_CAPACITY_POLICY": { + "TITLE": "Agent capacity policy", + "DESCRIPTION": "Manage workload for agents.", + "FEATURES": [ + "Define maximum conversations per inbox", + "Create exceptions based on labels and time", + "Add agents to a policy - one policy per agent" + ] + } + }, + "AGENT_ASSIGNMENT_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Assignment policy", + "CREATE_POLICY": "New policy" + }, + "CARD": { + "ORDER": "Order", + "PRIORITY": "Priorität", + "ACTIVE": "Aktiv", + "INACTIVE": "Inactive", + "POPOVER": "Added inboxes", + "EDIT": "Bearbeiten" + }, + "NO_RECORDS_FOUND": "No assignment policies found" + }, + "CREATE": { + "HEADER": { + "TITLE": "Create assignment policy" + }, + "CREATE_BUTTON": "Create policy", + "API": { + "SUCCESS_MESSAGE": "Assignment policy created successfully", + "ERROR_MESSAGE": "Failed to create assignment policy" + } + }, + "EDIT": { + "HEADER": { + "TITLE": "Edit assignment policy" + }, + "EDIT_BUTTON": "Update policy", + "CONFIRM_ADD_INBOX_DIALOG": { + "TITLE": "Add inbox", + "DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.", + "CONFIRM_BUTTON_LABEL": "Continue", + "CANCEL_BUTTON_LABEL": "Stornieren" + }, + "API": { + "SUCCESS_MESSAGE": "Assignment policy updated successfully", + "ERROR_MESSAGE": "Failed to update assignment policy" + }, + "INBOX_API": { + "ADD": { + "SUCCESS_MESSAGE": "Inbox added to policy successfully", + "ERROR_MESSAGE": "Failed to add inbox to policy" + }, + "REMOVE": { + "SUCCESS_MESSAGE": "Inbox removed from policy successfully", + "ERROR_MESSAGE": "Failed to remove inbox from policy" + } + } + }, + "FORM": { + "NAME": { + "LABEL": "Policy name:", + "PLACEHOLDER": "Enter policy name" + }, + "DESCRIPTION": { + "LABEL": "Beschreibung:", + "PLACEHOLDER": "Beschreibung eingeben" + }, + "STATUS": { + "LABEL": "Status:", + "PLACEHOLDER": "Status auswählen", + "ACTIVE": "Policy is active", + "INACTIVE": "Policy is inactive" + }, + "ASSIGNMENT_ORDER": { + "LABEL": "Assignment order", + "ROUND_ROBIN": { + "LABEL": "Round robin", + "DESCRIPTION": "Assign conversations evenly among agents." + }, + "BALANCED": { + "LABEL": "Balanced", + "DESCRIPTION": "Assign conversations based on available capacity." + } + }, + "ASSIGNMENT_PRIORITY": { + "LABEL": "Assignment priority", + "EARLIEST_CREATED": { + "LABEL": "Earliest created", + "DESCRIPTION": "The conversation that was created first gets assigned first." + }, + "LONGEST_WAITING": { + "LABEL": "Longest waiting", + "DESCRIPTION": "The conversation waiting the longest gets assigned first." + } + }, + "FAIR_DISTRIBUTION": { + "LABEL": "Fair distribution policy", + "DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.", + "INPUT_MAX": "Assign max", + "DURATION": "Conversations per agent in every" + }, + "INBOXES": { + "LABEL": "Added inboxes", + "DESCRIPTION": "Add inboxes for which this policy will be applicable.", + "ADD_BUTTON": "Add inbox", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select inboxes to add", + "ADD_BUTTON": "Hinzufügen" + }, + "EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started", + "API": { + "SUCCESS_MESSAGE": "Inbox successfully added to policy", + "ERROR_MESSAGE": "Failed to add inbox to policy" + } + } + }, + "DELETE_POLICY": { + "SUCCESS_MESSAGE": "Assignment policy deleted successfully", + "ERROR_MESSAGE": "Failed to delete assignment policy" + } + }, + "AGENT_CAPACITY_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Agent capacity", + "CREATE_POLICY": "New policy" + }, + "CARD": { + "POPOVER": "Added agents", + "EDIT": "Bearbeiten" + }, + "NO_RECORDS_FOUND": "No agent capacity policies found" + }, + "CREATE": { + "HEADER": { + "TITLE": "Create agent capacity policy" + }, + "CREATE_BUTTON": "Create policy", + "API": { + "SUCCESS_MESSAGE": "Agent capacity policy created successfully", + "ERROR_MESSAGE": "Failed to create agent capacity policy" + } + }, + "EDIT": { + "HEADER": { + "TITLE": "Edit agent capacity policy" + }, + "EDIT_BUTTON": "Update policy", + "CONFIRM_ADD_AGENT_DIALOG": { + "TITLE": "Add agent", + "DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.", + "CONFIRM_BUTTON_LABEL": "Continue", + "CANCEL_BUTTON_LABEL": "Stornieren" + }, + "API": { + "SUCCESS_MESSAGE": "Agent capacity policy updated successfully", + "ERROR_MESSAGE": "Failed to update agent capacity policy" + }, + "AGENT_API": { + "ADD": { + "SUCCESS_MESSAGE": "Agent added to policy successfully", + "ERROR_MESSAGE": "Failed to add agent to policy" + }, + "REMOVE": { + "SUCCESS_MESSAGE": "Agent removed from policy successfully", + "ERROR_MESSAGE": "Failed to remove agent from policy" + } + } + }, + "FORM": { + "NAME": { + "LABEL": "Policy name:", + "PLACEHOLDER": "Enter policy name" + }, + "DESCRIPTION": { + "LABEL": "Beschreibung:", + "PLACEHOLDER": "Beschreibung eingeben" + }, + "INBOX_CAPACITY_LIMIT": { + "LABEL": "Inbox capacity limits", + "ADD_BUTTON": "Add inbox", + "FIELD": { + "SELECT_INBOX": "Select inbox", + "MAX_CONVERSATIONS": "Max conversations", + "SET_LIMIT": "Set limit" + }, + "EMPTY_STATE": "No inbox limit set" + }, + "EXCLUSION_RULES": { + "LABEL": "Exclusion rules", + "DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity", + "TAGS": { + "LABEL": "Exclude conversations tagged with specific labels", + "ADD_TAG": "add tag", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select tags to add" + }, + "EMPTY_STATE": "No tags added to this policy." + }, + "DURATION": { + "LABEL": "Exclude conversations older than a specified duration", + "PLACEHOLDER": "Set time" + } + }, + "USERS": { + "LABEL": "Assigned agents", + "DESCRIPTION": "Add agents for which this policy will be applicable.", + "ADD_BUTTON": "Add agent", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select agents to add", + "ADD_BUTTON": "Hinzufügen" + }, + "EMPTY_STATE": "No agents added", + "API": { + "SUCCESS_MESSAGE": "Agent successfully added to policy", + "ERROR_MESSAGE": "Failed to add agent to policy" + } + } + }, + "DELETE_POLICY": { + "SUCCESS_MESSAGE": "Agent capacity policy deleted successfully", + "ERROR_MESSAGE": "Failed to delete agent capacity policy" + } + }, + "DELETE_POLICY": { + "TITLE": "Delete policy", + "DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.", + "CONFIRM_BUTTON_LABEL": "Löschen", + "CANCEL_BUTTON_LABEL": "Stornieren" + } } } diff --git a/app/javascript/dashboard/i18n/locale/el/conversation.json b/app/javascript/dashboard/i18n/locale/el/conversation.json index 148b038e6..94017c2c2 100644 --- a/app/javascript/dashboard/i18n/locale/el/conversation.json +++ b/app/javascript/dashboard/i18n/locale/el/conversation.json @@ -71,6 +71,17 @@ "SHOW_LABELS": "Προβολή ετικετών", "HIDE_LABELS": "Απόκρυψη ετικετών" }, + "VOICE_CALL": { + "INCOMING_CALL": "Incoming call", + "OUTGOING_CALL": "Outgoing call", + "CALL_IN_PROGRESS": "Call in progress", + "NO_ANSWER": "No answer", + "MISSED_CALL": "Missed call", + "CALL_ENDED": "Call ended", + "NOT_ANSWERED_YET": "Not answered yet", + "THEY_ANSWERED": "They answered", + "YOU_ANSWERED": "You answered" + }, "HEADER": { "RESOLVE_ACTION": "Επίλυση", "REOPEN_ACTION": "Επαναφορά", diff --git a/app/javascript/dashboard/i18n/locale/el/settings.json b/app/javascript/dashboard/i18n/locale/el/settings.json index 336e96111..0e4dc5be7 100644 --- a/app/javascript/dashboard/i18n/locale/el/settings.json +++ b/app/javascript/dashboard/i18n/locale/el/settings.json @@ -51,6 +51,13 @@ "LARGER": "Larger", "EXTRA_LARGE": "Extra Large" } + }, + "LANGUAGE": { + "TITLE": "Preferred Language", + "NOTE": "Choose the language you want to use.", + "UPDATE_SUCCESS": "Your Language settings have been updated successfully", + "UPDATE_ERROR": "There is an error while updating the language settings, please try again", + "USE_ACCOUNT_DEFAULT": "Use account default" } }, "MESSAGE_SIGNATURE_SECTION": { @@ -330,6 +337,7 @@ "REPORTS_LABEL": "Ετικέτες", "REPORTS_INBOX": "Εισερχόμενα", "REPORTS_TEAM": "Ομάδα", + "AGENT_ASSIGNMENT": "Agent Assignment", "SET_AVAILABILITY_TITLE": "Ορίστε τον εαυτό σας ως", "SET_YOUR_AVAILABILITY": "Ορίστε τη διαθεσιμότητά σας", "SLA": "SLA", @@ -418,5 +426,255 @@ "SWITCH_TO_REPLY": "Εναλλαγή σε απάντηση", "TOGGLE_SNOOZE_DROPDOWN": "Εναλλαγή αναβολής dropdown" } + }, + "ASSIGNMENT_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Agent assignment", + "DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here" + }, + "ASSIGNMENT_POLICY": { + "TITLE": "Assignment policy", + "DESCRIPTION": "Manage how conversations get assigned in inboxes.", + "FEATURES": [ + "Assign by conversations evenly or by available capacity", + "Add fair distribution rules to avoid overloading any agent", + "Add inboxes to a policy - one policy per inbox" + ] + }, + "AGENT_CAPACITY_POLICY": { + "TITLE": "Agent capacity policy", + "DESCRIPTION": "Manage workload for agents.", + "FEATURES": [ + "Define maximum conversations per inbox", + "Create exceptions based on labels and time", + "Add agents to a policy - one policy per agent" + ] + } + }, + "AGENT_ASSIGNMENT_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Assignment policy", + "CREATE_POLICY": "New policy" + }, + "CARD": { + "ORDER": "Order", + "PRIORITY": "Priority", + "ACTIVE": "Ενεργή", + "INACTIVE": "Inactive", + "POPOVER": "Added inboxes", + "EDIT": "Επεξεργασία" + }, + "NO_RECORDS_FOUND": "No assignment policies found" + }, + "CREATE": { + "HEADER": { + "TITLE": "Create assignment policy" + }, + "CREATE_BUTTON": "Create policy", + "API": { + "SUCCESS_MESSAGE": "Assignment policy created successfully", + "ERROR_MESSAGE": "Failed to create assignment policy" + } + }, + "EDIT": { + "HEADER": { + "TITLE": "Edit assignment policy" + }, + "EDIT_BUTTON": "Update policy", + "CONFIRM_ADD_INBOX_DIALOG": { + "TITLE": "Add inbox", + "DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.", + "CONFIRM_BUTTON_LABEL": "Continue", + "CANCEL_BUTTON_LABEL": "Άκυρο" + }, + "API": { + "SUCCESS_MESSAGE": "Assignment policy updated successfully", + "ERROR_MESSAGE": "Failed to update assignment policy" + }, + "INBOX_API": { + "ADD": { + "SUCCESS_MESSAGE": "Inbox added to policy successfully", + "ERROR_MESSAGE": "Failed to add inbox to policy" + }, + "REMOVE": { + "SUCCESS_MESSAGE": "Inbox removed from policy successfully", + "ERROR_MESSAGE": "Failed to remove inbox from policy" + } + } + }, + "FORM": { + "NAME": { + "LABEL": "Policy name:", + "PLACEHOLDER": "Enter policy name" + }, + "DESCRIPTION": { + "LABEL": "Περιγραφή:", + "PLACEHOLDER": "Enter description" + }, + "STATUS": { + "LABEL": "Κατάσταση:", + "PLACEHOLDER": "Select status", + "ACTIVE": "Policy is active", + "INACTIVE": "Policy is inactive" + }, + "ASSIGNMENT_ORDER": { + "LABEL": "Assignment order", + "ROUND_ROBIN": { + "LABEL": "Round robin", + "DESCRIPTION": "Assign conversations evenly among agents." + }, + "BALANCED": { + "LABEL": "Balanced", + "DESCRIPTION": "Assign conversations based on available capacity." + } + }, + "ASSIGNMENT_PRIORITY": { + "LABEL": "Assignment priority", + "EARLIEST_CREATED": { + "LABEL": "Earliest created", + "DESCRIPTION": "The conversation that was created first gets assigned first." + }, + "LONGEST_WAITING": { + "LABEL": "Longest waiting", + "DESCRIPTION": "The conversation waiting the longest gets assigned first." + } + }, + "FAIR_DISTRIBUTION": { + "LABEL": "Fair distribution policy", + "DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.", + "INPUT_MAX": "Assign max", + "DURATION": "Conversations per agent in every" + }, + "INBOXES": { + "LABEL": "Added inboxes", + "DESCRIPTION": "Add inboxes for which this policy will be applicable.", + "ADD_BUTTON": "Add inbox", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select inboxes to add", + "ADD_BUTTON": "Προσθήκη" + }, + "EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started", + "API": { + "SUCCESS_MESSAGE": "Inbox successfully added to policy", + "ERROR_MESSAGE": "Failed to add inbox to policy" + } + } + }, + "DELETE_POLICY": { + "SUCCESS_MESSAGE": "Assignment policy deleted successfully", + "ERROR_MESSAGE": "Failed to delete assignment policy" + } + }, + "AGENT_CAPACITY_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Agent capacity", + "CREATE_POLICY": "New policy" + }, + "CARD": { + "POPOVER": "Added agents", + "EDIT": "Επεξεργασία" + }, + "NO_RECORDS_FOUND": "No agent capacity policies found" + }, + "CREATE": { + "HEADER": { + "TITLE": "Create agent capacity policy" + }, + "CREATE_BUTTON": "Create policy", + "API": { + "SUCCESS_MESSAGE": "Agent capacity policy created successfully", + "ERROR_MESSAGE": "Failed to create agent capacity policy" + } + }, + "EDIT": { + "HEADER": { + "TITLE": "Edit agent capacity policy" + }, + "EDIT_BUTTON": "Update policy", + "CONFIRM_ADD_AGENT_DIALOG": { + "TITLE": "Add agent", + "DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.", + "CONFIRM_BUTTON_LABEL": "Continue", + "CANCEL_BUTTON_LABEL": "Άκυρο" + }, + "API": { + "SUCCESS_MESSAGE": "Agent capacity policy updated successfully", + "ERROR_MESSAGE": "Failed to update agent capacity policy" + }, + "AGENT_API": { + "ADD": { + "SUCCESS_MESSAGE": "Agent added to policy successfully", + "ERROR_MESSAGE": "Failed to add agent to policy" + }, + "REMOVE": { + "SUCCESS_MESSAGE": "Agent removed from policy successfully", + "ERROR_MESSAGE": "Failed to remove agent from policy" + } + } + }, + "FORM": { + "NAME": { + "LABEL": "Policy name:", + "PLACEHOLDER": "Enter policy name" + }, + "DESCRIPTION": { + "LABEL": "Περιγραφή:", + "PLACEHOLDER": "Enter description" + }, + "INBOX_CAPACITY_LIMIT": { + "LABEL": "Inbox capacity limits", + "ADD_BUTTON": "Add inbox", + "FIELD": { + "SELECT_INBOX": "Select inbox", + "MAX_CONVERSATIONS": "Max conversations", + "SET_LIMIT": "Set limit" + }, + "EMPTY_STATE": "No inbox limit set" + }, + "EXCLUSION_RULES": { + "LABEL": "Exclusion rules", + "DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity", + "TAGS": { + "LABEL": "Exclude conversations tagged with specific labels", + "ADD_TAG": "add tag", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select tags to add" + }, + "EMPTY_STATE": "No tags added to this policy." + }, + "DURATION": { + "LABEL": "Exclude conversations older than a specified duration", + "PLACEHOLDER": "Set time" + } + }, + "USERS": { + "LABEL": "Assigned agents", + "DESCRIPTION": "Add agents for which this policy will be applicable.", + "ADD_BUTTON": "Add agent", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select agents to add", + "ADD_BUTTON": "Προσθήκη" + }, + "EMPTY_STATE": "No agents added", + "API": { + "SUCCESS_MESSAGE": "Agent successfully added to policy", + "ERROR_MESSAGE": "Failed to add agent to policy" + } + } + }, + "DELETE_POLICY": { + "SUCCESS_MESSAGE": "Agent capacity policy deleted successfully", + "ERROR_MESSAGE": "Failed to delete agent capacity policy" + } + }, + "DELETE_POLICY": { + "TITLE": "Delete policy", + "DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.", + "CONFIRM_BUTTON_LABEL": "Διαγραφή", + "CANCEL_BUTTON_LABEL": "Άκυρο" + } } } diff --git a/app/javascript/dashboard/i18n/locale/es/campaign.json b/app/javascript/dashboard/i18n/locale/es/campaign.json index bcbfec249..ff7bcce65 100644 --- a/app/javascript/dashboard/i18n/locale/es/campaign.json +++ b/app/javascript/dashboard/i18n/locale/es/campaign.json @@ -142,7 +142,7 @@ "NEW_CAMPAIGN": "Crear campaña", "EMPTY_STATE": { "TITLE": "No WhatsApp campaigns are available", - "SUBTITLE": "Launch a WhatsApp campaign to reach your customers directly. Send offers or make announcements with ease. Click 'Create campaign' to get started." + "SUBTITLE": "Lanza una campaña de WhatsApp para conectar con tus clientes directamente. Envía ofertas o has anuncios fácilmente. Haz clic en 'Crear campaña' para comenzar." }, "CARD": { "STATUS": { @@ -155,7 +155,7 @@ } }, "CREATE": { - "TITLE": "Create WhatsApp campaign", + "TITLE": "Crear campaña de WhatsApp", "CANCEL_BUTTON_TEXT": "Cancelar", "CREATE_BUTTON_TEXT": "Crear", "FORM": { diff --git a/app/javascript/dashboard/i18n/locale/es/contentTemplates.json b/app/javascript/dashboard/i18n/locale/es/contentTemplates.json index 7f1ecd4c7..a9187b6dd 100644 --- a/app/javascript/dashboard/i18n/locale/es/contentTemplates.json +++ b/app/javascript/dashboard/i18n/locale/es/contentTemplates.json @@ -40,7 +40,7 @@ "SEND_MESSAGE_LABEL": "Enviar mensaje", "FORM_ERROR_MESSAGE": "Por favor, rellene todas las variables antes de enviar", "MEDIA_HEADER_LABEL": "{type} Header", - "MEDIA_URL_LABEL": "Enter full media URL", + "MEDIA_URL_LABEL": "Ingrese la URL completa", "MEDIA_URL_PLACEHOLDER": "https://example.com/image.jpg" }, "FORM": { diff --git a/app/javascript/dashboard/i18n/locale/es/conversation.json b/app/javascript/dashboard/i18n/locale/es/conversation.json index d27f1e019..5b02ceaba 100644 --- a/app/javascript/dashboard/i18n/locale/es/conversation.json +++ b/app/javascript/dashboard/i18n/locale/es/conversation.json @@ -71,6 +71,17 @@ "SHOW_LABELS": "Mostrar etiquetas", "HIDE_LABELS": "Ocultar etiquetas" }, + "VOICE_CALL": { + "INCOMING_CALL": "Incoming call", + "OUTGOING_CALL": "Outgoing call", + "CALL_IN_PROGRESS": "Call in progress", + "NO_ANSWER": "No answer", + "MISSED_CALL": "Missed call", + "CALL_ENDED": "Call ended", + "NOT_ANSWERED_YET": "Not answered yet", + "THEY_ANSWERED": "They answered", + "YOU_ANSWERED": "You answered" + }, "HEADER": { "RESOLVE_ACTION": "Resolver", "REOPEN_ACTION": "Reabrir", diff --git a/app/javascript/dashboard/i18n/locale/es/settings.json b/app/javascript/dashboard/i18n/locale/es/settings.json index f2662bc72..b3f4b4702 100644 --- a/app/javascript/dashboard/i18n/locale/es/settings.json +++ b/app/javascript/dashboard/i18n/locale/es/settings.json @@ -51,6 +51,13 @@ "LARGER": "Larger", "EXTRA_LARGE": "Extra Large" } + }, + "LANGUAGE": { + "TITLE": "Preferred Language", + "NOTE": "Choose the language you want to use.", + "UPDATE_SUCCESS": "Your Language settings have been updated successfully", + "UPDATE_ERROR": "There is an error while updating the language settings, please try again", + "USE_ACCOUNT_DEFAULT": "Use account default" } }, "MESSAGE_SIGNATURE_SECTION": { @@ -226,7 +233,7 @@ "APPEARANCE": "Cambiar apariencia", "SUPER_ADMIN_CONSOLE": "Consola SuperAdmin", "DOCS": "Leer la documentación", - "CHANGELOG": "Changelog", + "CHANGELOG": "Notas de versión", "LOGOUT": "Cerrar sesión" }, "APP_GLOBAL": { @@ -330,6 +337,7 @@ "REPORTS_LABEL": "Etiquetas", "REPORTS_INBOX": "Bandeja de entrada", "REPORTS_TEAM": "Equipo", + "AGENT_ASSIGNMENT": "Agent Assignment", "SET_AVAILABILITY_TITLE": "Ponte como", "SET_YOUR_AVAILABILITY": "Establecer su disponibilidad", "SLA": "SLA", @@ -418,5 +426,255 @@ "SWITCH_TO_REPLY": "Cambiar a respuesta", "TOGGLE_SNOOZE_DROPDOWN": "Cambiar el menú desplegable" } + }, + "ASSIGNMENT_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Agent assignment", + "DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here" + }, + "ASSIGNMENT_POLICY": { + "TITLE": "Assignment policy", + "DESCRIPTION": "Manage how conversations get assigned in inboxes.", + "FEATURES": [ + "Assign by conversations evenly or by available capacity", + "Add fair distribution rules to avoid overloading any agent", + "Add inboxes to a policy - one policy per inbox" + ] + }, + "AGENT_CAPACITY_POLICY": { + "TITLE": "Agent capacity policy", + "DESCRIPTION": "Manage workload for agents.", + "FEATURES": [ + "Define maximum conversations per inbox", + "Create exceptions based on labels and time", + "Add agents to a policy - one policy per agent" + ] + } + }, + "AGENT_ASSIGNMENT_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Assignment policy", + "CREATE_POLICY": "New policy" + }, + "CARD": { + "ORDER": "Order", + "PRIORITY": "Prioridad", + "ACTIVE": "Activo", + "INACTIVE": "Inactive", + "POPOVER": "Added inboxes", + "EDIT": "Editar" + }, + "NO_RECORDS_FOUND": "No assignment policies found" + }, + "CREATE": { + "HEADER": { + "TITLE": "Create assignment policy" + }, + "CREATE_BUTTON": "Create policy", + "API": { + "SUCCESS_MESSAGE": "Assignment policy created successfully", + "ERROR_MESSAGE": "Failed to create assignment policy" + } + }, + "EDIT": { + "HEADER": { + "TITLE": "Edit assignment policy" + }, + "EDIT_BUTTON": "Update policy", + "CONFIRM_ADD_INBOX_DIALOG": { + "TITLE": "Add inbox", + "DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.", + "CONFIRM_BUTTON_LABEL": "Continue", + "CANCEL_BUTTON_LABEL": "Cancelar" + }, + "API": { + "SUCCESS_MESSAGE": "Assignment policy updated successfully", + "ERROR_MESSAGE": "Failed to update assignment policy" + }, + "INBOX_API": { + "ADD": { + "SUCCESS_MESSAGE": "Inbox added to policy successfully", + "ERROR_MESSAGE": "Failed to add inbox to policy" + }, + "REMOVE": { + "SUCCESS_MESSAGE": "Inbox removed from policy successfully", + "ERROR_MESSAGE": "Failed to remove inbox from policy" + } + } + }, + "FORM": { + "NAME": { + "LABEL": "Policy name:", + "PLACEHOLDER": "Enter policy name" + }, + "DESCRIPTION": { + "LABEL": "Descripción:", + "PLACEHOLDER": "Introducir descripción" + }, + "STATUS": { + "LABEL": "Estado:", + "PLACEHOLDER": "Seleccionar estado", + "ACTIVE": "Policy is active", + "INACTIVE": "Policy is inactive" + }, + "ASSIGNMENT_ORDER": { + "LABEL": "Assignment order", + "ROUND_ROBIN": { + "LABEL": "Round robin", + "DESCRIPTION": "Assign conversations evenly among agents." + }, + "BALANCED": { + "LABEL": "Balanced", + "DESCRIPTION": "Assign conversations based on available capacity." + } + }, + "ASSIGNMENT_PRIORITY": { + "LABEL": "Assignment priority", + "EARLIEST_CREATED": { + "LABEL": "Earliest created", + "DESCRIPTION": "The conversation that was created first gets assigned first." + }, + "LONGEST_WAITING": { + "LABEL": "Longest waiting", + "DESCRIPTION": "The conversation waiting the longest gets assigned first." + } + }, + "FAIR_DISTRIBUTION": { + "LABEL": "Fair distribution policy", + "DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.", + "INPUT_MAX": "Assign max", + "DURATION": "Conversations per agent in every" + }, + "INBOXES": { + "LABEL": "Added inboxes", + "DESCRIPTION": "Add inboxes for which this policy will be applicable.", + "ADD_BUTTON": "Add inbox", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select inboxes to add", + "ADD_BUTTON": "Añadir" + }, + "EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started", + "API": { + "SUCCESS_MESSAGE": "Inbox successfully added to policy", + "ERROR_MESSAGE": "Failed to add inbox to policy" + } + } + }, + "DELETE_POLICY": { + "SUCCESS_MESSAGE": "Assignment policy deleted successfully", + "ERROR_MESSAGE": "Failed to delete assignment policy" + } + }, + "AGENT_CAPACITY_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Agent capacity", + "CREATE_POLICY": "New policy" + }, + "CARD": { + "POPOVER": "Added agents", + "EDIT": "Editar" + }, + "NO_RECORDS_FOUND": "No agent capacity policies found" + }, + "CREATE": { + "HEADER": { + "TITLE": "Create agent capacity policy" + }, + "CREATE_BUTTON": "Create policy", + "API": { + "SUCCESS_MESSAGE": "Agent capacity policy created successfully", + "ERROR_MESSAGE": "Failed to create agent capacity policy" + } + }, + "EDIT": { + "HEADER": { + "TITLE": "Edit agent capacity policy" + }, + "EDIT_BUTTON": "Update policy", + "CONFIRM_ADD_AGENT_DIALOG": { + "TITLE": "Add agent", + "DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.", + "CONFIRM_BUTTON_LABEL": "Continue", + "CANCEL_BUTTON_LABEL": "Cancelar" + }, + "API": { + "SUCCESS_MESSAGE": "Agent capacity policy updated successfully", + "ERROR_MESSAGE": "Failed to update agent capacity policy" + }, + "AGENT_API": { + "ADD": { + "SUCCESS_MESSAGE": "Agent added to policy successfully", + "ERROR_MESSAGE": "Failed to add agent to policy" + }, + "REMOVE": { + "SUCCESS_MESSAGE": "Agent removed from policy successfully", + "ERROR_MESSAGE": "Failed to remove agent from policy" + } + } + }, + "FORM": { + "NAME": { + "LABEL": "Policy name:", + "PLACEHOLDER": "Enter policy name" + }, + "DESCRIPTION": { + "LABEL": "Descripción:", + "PLACEHOLDER": "Introducir descripción" + }, + "INBOX_CAPACITY_LIMIT": { + "LABEL": "Inbox capacity limits", + "ADD_BUTTON": "Add inbox", + "FIELD": { + "SELECT_INBOX": "Select inbox", + "MAX_CONVERSATIONS": "Max conversations", + "SET_LIMIT": "Set limit" + }, + "EMPTY_STATE": "No inbox limit set" + }, + "EXCLUSION_RULES": { + "LABEL": "Exclusion rules", + "DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity", + "TAGS": { + "LABEL": "Exclude conversations tagged with specific labels", + "ADD_TAG": "add tag", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select tags to add" + }, + "EMPTY_STATE": "No tags added to this policy." + }, + "DURATION": { + "LABEL": "Exclude conversations older than a specified duration", + "PLACEHOLDER": "Set time" + } + }, + "USERS": { + "LABEL": "Assigned agents", + "DESCRIPTION": "Add agents for which this policy will be applicable.", + "ADD_BUTTON": "Add agent", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select agents to add", + "ADD_BUTTON": "Añadir" + }, + "EMPTY_STATE": "No agents added", + "API": { + "SUCCESS_MESSAGE": "Agent successfully added to policy", + "ERROR_MESSAGE": "Failed to add agent to policy" + } + } + }, + "DELETE_POLICY": { + "SUCCESS_MESSAGE": "Agent capacity policy deleted successfully", + "ERROR_MESSAGE": "Failed to delete agent capacity policy" + } + }, + "DELETE_POLICY": { + "TITLE": "Delete policy", + "DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.", + "CONFIRM_BUTTON_LABEL": "Eliminar", + "CANCEL_BUTTON_LABEL": "Cancelar" + } } } diff --git a/app/javascript/dashboard/i18n/locale/fa/contact.json b/app/javascript/dashboard/i18n/locale/fa/contact.json index 0f17989e5..d1affb9f3 100644 --- a/app/javascript/dashboard/i18n/locale/fa/contact.json +++ b/app/javascript/dashboard/i18n/locale/fa/contact.json @@ -17,7 +17,7 @@ "IP_ADDRESS": "آدرس آی‌پی", "CREATED_AT_LABEL": "ایجاد شده", "NEW_MESSAGE": "پیام جدید", - "CALL": "Call", + "CALL": "تماس", "CALL_UNDER_DEVELOPMENT": "Calling is under development", "VOICE_INBOX_PICKER": { "TITLE": "Choose a voice inbox" diff --git a/app/javascript/dashboard/i18n/locale/fa/conversation.json b/app/javascript/dashboard/i18n/locale/fa/conversation.json index a9ff16b7e..864674c88 100644 --- a/app/javascript/dashboard/i18n/locale/fa/conversation.json +++ b/app/javascript/dashboard/i18n/locale/fa/conversation.json @@ -71,6 +71,17 @@ "SHOW_LABELS": "مشاهده کردن برچسب‌ها", "HIDE_LABELS": "پنهان کردن برچسب‌ها" }, + "VOICE_CALL": { + "INCOMING_CALL": "Incoming call", + "OUTGOING_CALL": "Outgoing call", + "CALL_IN_PROGRESS": "Call in progress", + "NO_ANSWER": "No answer", + "MISSED_CALL": "Missed call", + "CALL_ENDED": "Call ended", + "NOT_ANSWERED_YET": "Not answered yet", + "THEY_ANSWERED": "They answered", + "YOU_ANSWERED": "You answered" + }, "HEADER": { "RESOLVE_ACTION": "حل شد", "REOPEN_ACTION": "دوباره باز کنید", diff --git a/app/javascript/dashboard/i18n/locale/fa/settings.json b/app/javascript/dashboard/i18n/locale/fa/settings.json index 32f54fdfe..fc97e8e4e 100644 --- a/app/javascript/dashboard/i18n/locale/fa/settings.json +++ b/app/javascript/dashboard/i18n/locale/fa/settings.json @@ -51,6 +51,13 @@ "LARGER": "Larger", "EXTRA_LARGE": "Extra Large" } + }, + "LANGUAGE": { + "TITLE": "Preferred Language", + "NOTE": "Choose the language you want to use.", + "UPDATE_SUCCESS": "Your Language settings have been updated successfully", + "UPDATE_ERROR": "There is an error while updating the language settings, please try again", + "USE_ACCOUNT_DEFAULT": "Use account default" } }, "MESSAGE_SIGNATURE_SECTION": { @@ -330,6 +337,7 @@ "REPORTS_LABEL": "برچسب‌ها", "REPORTS_INBOX": "صندوق ورودی", "REPORTS_TEAM": "تیم‌", + "AGENT_ASSIGNMENT": "Agent Assignment", "SET_AVAILABILITY_TITLE": "خود را به عنوان", "SET_YOUR_AVAILABILITY": "در دسترس بودن خود را تنظیم کنید", "SLA": "SLA", @@ -418,5 +426,255 @@ "SWITCH_TO_REPLY": "رفتن به پاسخ", "TOGGLE_SNOOZE_DROPDOWN": "تغییر حالت بازکردن تعویق" } + }, + "ASSIGNMENT_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Agent assignment", + "DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here" + }, + "ASSIGNMENT_POLICY": { + "TITLE": "Assignment policy", + "DESCRIPTION": "Manage how conversations get assigned in inboxes.", + "FEATURES": [ + "Assign by conversations evenly or by available capacity", + "Add fair distribution rules to avoid overloading any agent", + "Add inboxes to a policy - one policy per inbox" + ] + }, + "AGENT_CAPACITY_POLICY": { + "TITLE": "Agent capacity policy", + "DESCRIPTION": "Manage workload for agents.", + "FEATURES": [ + "Define maximum conversations per inbox", + "Create exceptions based on labels and time", + "Add agents to a policy - one policy per agent" + ] + } + }, + "AGENT_ASSIGNMENT_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Assignment policy", + "CREATE_POLICY": "New policy" + }, + "CARD": { + "ORDER": "Order", + "PRIORITY": "اولویت", + "ACTIVE": "فعال", + "INACTIVE": "Inactive", + "POPOVER": "Added inboxes", + "EDIT": "ویرایش" + }, + "NO_RECORDS_FOUND": "No assignment policies found" + }, + "CREATE": { + "HEADER": { + "TITLE": "Create assignment policy" + }, + "CREATE_BUTTON": "Create policy", + "API": { + "SUCCESS_MESSAGE": "Assignment policy created successfully", + "ERROR_MESSAGE": "Failed to create assignment policy" + } + }, + "EDIT": { + "HEADER": { + "TITLE": "Edit assignment policy" + }, + "EDIT_BUTTON": "Update policy", + "CONFIRM_ADD_INBOX_DIALOG": { + "TITLE": "Add inbox", + "DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.", + "CONFIRM_BUTTON_LABEL": "Continue", + "CANCEL_BUTTON_LABEL": "انصراف" + }, + "API": { + "SUCCESS_MESSAGE": "Assignment policy updated successfully", + "ERROR_MESSAGE": "Failed to update assignment policy" + }, + "INBOX_API": { + "ADD": { + "SUCCESS_MESSAGE": "Inbox added to policy successfully", + "ERROR_MESSAGE": "Failed to add inbox to policy" + }, + "REMOVE": { + "SUCCESS_MESSAGE": "Inbox removed from policy successfully", + "ERROR_MESSAGE": "Failed to remove inbox from policy" + } + } + }, + "FORM": { + "NAME": { + "LABEL": "Policy name:", + "PLACEHOLDER": "Enter policy name" + }, + "DESCRIPTION": { + "LABEL": "توضیحات:", + "PLACEHOLDER": "Enter description" + }, + "STATUS": { + "LABEL": "وضعیت:", + "PLACEHOLDER": "Select status", + "ACTIVE": "Policy is active", + "INACTIVE": "Policy is inactive" + }, + "ASSIGNMENT_ORDER": { + "LABEL": "Assignment order", + "ROUND_ROBIN": { + "LABEL": "Round robin", + "DESCRIPTION": "Assign conversations evenly among agents." + }, + "BALANCED": { + "LABEL": "Balanced", + "DESCRIPTION": "Assign conversations based on available capacity." + } + }, + "ASSIGNMENT_PRIORITY": { + "LABEL": "Assignment priority", + "EARLIEST_CREATED": { + "LABEL": "Earliest created", + "DESCRIPTION": "The conversation that was created first gets assigned first." + }, + "LONGEST_WAITING": { + "LABEL": "Longest waiting", + "DESCRIPTION": "The conversation waiting the longest gets assigned first." + } + }, + "FAIR_DISTRIBUTION": { + "LABEL": "Fair distribution policy", + "DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.", + "INPUT_MAX": "Assign max", + "DURATION": "Conversations per agent in every" + }, + "INBOXES": { + "LABEL": "Added inboxes", + "DESCRIPTION": "Add inboxes for which this policy will be applicable.", + "ADD_BUTTON": "Add inbox", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select inboxes to add", + "ADD_BUTTON": "افزودن" + }, + "EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started", + "API": { + "SUCCESS_MESSAGE": "Inbox successfully added to policy", + "ERROR_MESSAGE": "Failed to add inbox to policy" + } + } + }, + "DELETE_POLICY": { + "SUCCESS_MESSAGE": "Assignment policy deleted successfully", + "ERROR_MESSAGE": "Failed to delete assignment policy" + } + }, + "AGENT_CAPACITY_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Agent capacity", + "CREATE_POLICY": "New policy" + }, + "CARD": { + "POPOVER": "Added agents", + "EDIT": "ویرایش" + }, + "NO_RECORDS_FOUND": "No agent capacity policies found" + }, + "CREATE": { + "HEADER": { + "TITLE": "Create agent capacity policy" + }, + "CREATE_BUTTON": "Create policy", + "API": { + "SUCCESS_MESSAGE": "Agent capacity policy created successfully", + "ERROR_MESSAGE": "Failed to create agent capacity policy" + } + }, + "EDIT": { + "HEADER": { + "TITLE": "Edit agent capacity policy" + }, + "EDIT_BUTTON": "Update policy", + "CONFIRM_ADD_AGENT_DIALOG": { + "TITLE": "Add agent", + "DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.", + "CONFIRM_BUTTON_LABEL": "Continue", + "CANCEL_BUTTON_LABEL": "انصراف" + }, + "API": { + "SUCCESS_MESSAGE": "Agent capacity policy updated successfully", + "ERROR_MESSAGE": "Failed to update agent capacity policy" + }, + "AGENT_API": { + "ADD": { + "SUCCESS_MESSAGE": "Agent added to policy successfully", + "ERROR_MESSAGE": "Failed to add agent to policy" + }, + "REMOVE": { + "SUCCESS_MESSAGE": "Agent removed from policy successfully", + "ERROR_MESSAGE": "Failed to remove agent from policy" + } + } + }, + "FORM": { + "NAME": { + "LABEL": "Policy name:", + "PLACEHOLDER": "Enter policy name" + }, + "DESCRIPTION": { + "LABEL": "توضیحات:", + "PLACEHOLDER": "Enter description" + }, + "INBOX_CAPACITY_LIMIT": { + "LABEL": "Inbox capacity limits", + "ADD_BUTTON": "Add inbox", + "FIELD": { + "SELECT_INBOX": "Select inbox", + "MAX_CONVERSATIONS": "Max conversations", + "SET_LIMIT": "Set limit" + }, + "EMPTY_STATE": "No inbox limit set" + }, + "EXCLUSION_RULES": { + "LABEL": "Exclusion rules", + "DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity", + "TAGS": { + "LABEL": "Exclude conversations tagged with specific labels", + "ADD_TAG": "add tag", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select tags to add" + }, + "EMPTY_STATE": "No tags added to this policy." + }, + "DURATION": { + "LABEL": "Exclude conversations older than a specified duration", + "PLACEHOLDER": "Set time" + } + }, + "USERS": { + "LABEL": "Assigned agents", + "DESCRIPTION": "Add agents for which this policy will be applicable.", + "ADD_BUTTON": "Add agent", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select agents to add", + "ADD_BUTTON": "افزودن" + }, + "EMPTY_STATE": "No agents added", + "API": { + "SUCCESS_MESSAGE": "Agent successfully added to policy", + "ERROR_MESSAGE": "Failed to add agent to policy" + } + } + }, + "DELETE_POLICY": { + "SUCCESS_MESSAGE": "Agent capacity policy deleted successfully", + "ERROR_MESSAGE": "Failed to delete agent capacity policy" + } + }, + "DELETE_POLICY": { + "TITLE": "Delete policy", + "DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.", + "CONFIRM_BUTTON_LABEL": "حذف", + "CANCEL_BUTTON_LABEL": "انصراف" + } } } diff --git a/app/javascript/dashboard/i18n/locale/fi/conversation.json b/app/javascript/dashboard/i18n/locale/fi/conversation.json index cb581498b..929b96c41 100644 --- a/app/javascript/dashboard/i18n/locale/fi/conversation.json +++ b/app/javascript/dashboard/i18n/locale/fi/conversation.json @@ -71,6 +71,17 @@ "SHOW_LABELS": "Show labels", "HIDE_LABELS": "Hide labels" }, + "VOICE_CALL": { + "INCOMING_CALL": "Incoming call", + "OUTGOING_CALL": "Outgoing call", + "CALL_IN_PROGRESS": "Call in progress", + "NO_ANSWER": "No answer", + "MISSED_CALL": "Missed call", + "CALL_ENDED": "Call ended", + "NOT_ANSWERED_YET": "Not answered yet", + "THEY_ANSWERED": "They answered", + "YOU_ANSWERED": "You answered" + }, "HEADER": { "RESOLVE_ACTION": "Ratkaise", "REOPEN_ACTION": "Uudelleenavaa", diff --git a/app/javascript/dashboard/i18n/locale/fi/settings.json b/app/javascript/dashboard/i18n/locale/fi/settings.json index 99faa10bd..74dd5ead3 100644 --- a/app/javascript/dashboard/i18n/locale/fi/settings.json +++ b/app/javascript/dashboard/i18n/locale/fi/settings.json @@ -51,6 +51,13 @@ "LARGER": "Larger", "EXTRA_LARGE": "Extra Large" } + }, + "LANGUAGE": { + "TITLE": "Preferred Language", + "NOTE": "Choose the language you want to use.", + "UPDATE_SUCCESS": "Your Language settings have been updated successfully", + "UPDATE_ERROR": "There is an error while updating the language settings, please try again", + "USE_ACCOUNT_DEFAULT": "Use account default" } }, "MESSAGE_SIGNATURE_SECTION": { @@ -330,6 +337,7 @@ "REPORTS_LABEL": "Tunnisteet", "REPORTS_INBOX": "Inbox", "REPORTS_TEAM": "Team", + "AGENT_ASSIGNMENT": "Agent Assignment", "SET_AVAILABILITY_TITLE": "Set yourself as", "SET_YOUR_AVAILABILITY": "Set your availability", "SLA": "SLA", @@ -418,5 +426,255 @@ "SWITCH_TO_REPLY": "Switch to Reply", "TOGGLE_SNOOZE_DROPDOWN": "Toggle snooze dropdown" } + }, + "ASSIGNMENT_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Agent assignment", + "DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here" + }, + "ASSIGNMENT_POLICY": { + "TITLE": "Assignment policy", + "DESCRIPTION": "Manage how conversations get assigned in inboxes.", + "FEATURES": [ + "Assign by conversations evenly or by available capacity", + "Add fair distribution rules to avoid overloading any agent", + "Add inboxes to a policy - one policy per inbox" + ] + }, + "AGENT_CAPACITY_POLICY": { + "TITLE": "Agent capacity policy", + "DESCRIPTION": "Manage workload for agents.", + "FEATURES": [ + "Define maximum conversations per inbox", + "Create exceptions based on labels and time", + "Add agents to a policy - one policy per agent" + ] + } + }, + "AGENT_ASSIGNMENT_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Assignment policy", + "CREATE_POLICY": "New policy" + }, + "CARD": { + "ORDER": "Order", + "PRIORITY": "Priority", + "ACTIVE": "Active", + "INACTIVE": "Inactive", + "POPOVER": "Added inboxes", + "EDIT": "Muokkaa" + }, + "NO_RECORDS_FOUND": "No assignment policies found" + }, + "CREATE": { + "HEADER": { + "TITLE": "Create assignment policy" + }, + "CREATE_BUTTON": "Create policy", + "API": { + "SUCCESS_MESSAGE": "Assignment policy created successfully", + "ERROR_MESSAGE": "Failed to create assignment policy" + } + }, + "EDIT": { + "HEADER": { + "TITLE": "Edit assignment policy" + }, + "EDIT_BUTTON": "Update policy", + "CONFIRM_ADD_INBOX_DIALOG": { + "TITLE": "Add inbox", + "DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.", + "CONFIRM_BUTTON_LABEL": "Continue", + "CANCEL_BUTTON_LABEL": "Peruuta" + }, + "API": { + "SUCCESS_MESSAGE": "Assignment policy updated successfully", + "ERROR_MESSAGE": "Failed to update assignment policy" + }, + "INBOX_API": { + "ADD": { + "SUCCESS_MESSAGE": "Inbox added to policy successfully", + "ERROR_MESSAGE": "Failed to add inbox to policy" + }, + "REMOVE": { + "SUCCESS_MESSAGE": "Inbox removed from policy successfully", + "ERROR_MESSAGE": "Failed to remove inbox from policy" + } + } + }, + "FORM": { + "NAME": { + "LABEL": "Policy name:", + "PLACEHOLDER": "Enter policy name" + }, + "DESCRIPTION": { + "LABEL": "Kuvaus:", + "PLACEHOLDER": "Enter description" + }, + "STATUS": { + "LABEL": "Tila:", + "PLACEHOLDER": "Select status", + "ACTIVE": "Policy is active", + "INACTIVE": "Policy is inactive" + }, + "ASSIGNMENT_ORDER": { + "LABEL": "Assignment order", + "ROUND_ROBIN": { + "LABEL": "Round robin", + "DESCRIPTION": "Assign conversations evenly among agents." + }, + "BALANCED": { + "LABEL": "Balanced", + "DESCRIPTION": "Assign conversations based on available capacity." + } + }, + "ASSIGNMENT_PRIORITY": { + "LABEL": "Assignment priority", + "EARLIEST_CREATED": { + "LABEL": "Earliest created", + "DESCRIPTION": "The conversation that was created first gets assigned first." + }, + "LONGEST_WAITING": { + "LABEL": "Longest waiting", + "DESCRIPTION": "The conversation waiting the longest gets assigned first." + } + }, + "FAIR_DISTRIBUTION": { + "LABEL": "Fair distribution policy", + "DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.", + "INPUT_MAX": "Assign max", + "DURATION": "Conversations per agent in every" + }, + "INBOXES": { + "LABEL": "Added inboxes", + "DESCRIPTION": "Add inboxes for which this policy will be applicable.", + "ADD_BUTTON": "Add inbox", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select inboxes to add", + "ADD_BUTTON": "Add" + }, + "EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started", + "API": { + "SUCCESS_MESSAGE": "Inbox successfully added to policy", + "ERROR_MESSAGE": "Failed to add inbox to policy" + } + } + }, + "DELETE_POLICY": { + "SUCCESS_MESSAGE": "Assignment policy deleted successfully", + "ERROR_MESSAGE": "Failed to delete assignment policy" + } + }, + "AGENT_CAPACITY_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Agent capacity", + "CREATE_POLICY": "New policy" + }, + "CARD": { + "POPOVER": "Added agents", + "EDIT": "Muokkaa" + }, + "NO_RECORDS_FOUND": "No agent capacity policies found" + }, + "CREATE": { + "HEADER": { + "TITLE": "Create agent capacity policy" + }, + "CREATE_BUTTON": "Create policy", + "API": { + "SUCCESS_MESSAGE": "Agent capacity policy created successfully", + "ERROR_MESSAGE": "Failed to create agent capacity policy" + } + }, + "EDIT": { + "HEADER": { + "TITLE": "Edit agent capacity policy" + }, + "EDIT_BUTTON": "Update policy", + "CONFIRM_ADD_AGENT_DIALOG": { + "TITLE": "Add agent", + "DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.", + "CONFIRM_BUTTON_LABEL": "Continue", + "CANCEL_BUTTON_LABEL": "Peruuta" + }, + "API": { + "SUCCESS_MESSAGE": "Agent capacity policy updated successfully", + "ERROR_MESSAGE": "Failed to update agent capacity policy" + }, + "AGENT_API": { + "ADD": { + "SUCCESS_MESSAGE": "Agent added to policy successfully", + "ERROR_MESSAGE": "Failed to add agent to policy" + }, + "REMOVE": { + "SUCCESS_MESSAGE": "Agent removed from policy successfully", + "ERROR_MESSAGE": "Failed to remove agent from policy" + } + } + }, + "FORM": { + "NAME": { + "LABEL": "Policy name:", + "PLACEHOLDER": "Enter policy name" + }, + "DESCRIPTION": { + "LABEL": "Kuvaus:", + "PLACEHOLDER": "Enter description" + }, + "INBOX_CAPACITY_LIMIT": { + "LABEL": "Inbox capacity limits", + "ADD_BUTTON": "Add inbox", + "FIELD": { + "SELECT_INBOX": "Select inbox", + "MAX_CONVERSATIONS": "Max conversations", + "SET_LIMIT": "Set limit" + }, + "EMPTY_STATE": "No inbox limit set" + }, + "EXCLUSION_RULES": { + "LABEL": "Exclusion rules", + "DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity", + "TAGS": { + "LABEL": "Exclude conversations tagged with specific labels", + "ADD_TAG": "add tag", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select tags to add" + }, + "EMPTY_STATE": "No tags added to this policy." + }, + "DURATION": { + "LABEL": "Exclude conversations older than a specified duration", + "PLACEHOLDER": "Set time" + } + }, + "USERS": { + "LABEL": "Assigned agents", + "DESCRIPTION": "Add agents for which this policy will be applicable.", + "ADD_BUTTON": "Add agent", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select agents to add", + "ADD_BUTTON": "Add" + }, + "EMPTY_STATE": "No agents added", + "API": { + "SUCCESS_MESSAGE": "Agent successfully added to policy", + "ERROR_MESSAGE": "Failed to add agent to policy" + } + } + }, + "DELETE_POLICY": { + "SUCCESS_MESSAGE": "Agent capacity policy deleted successfully", + "ERROR_MESSAGE": "Failed to delete agent capacity policy" + } + }, + "DELETE_POLICY": { + "TITLE": "Delete policy", + "DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.", + "CONFIRM_BUTTON_LABEL": "Poista", + "CANCEL_BUTTON_LABEL": "Peruuta" + } } } diff --git a/app/javascript/dashboard/i18n/locale/fr/auditLogs.json b/app/javascript/dashboard/i18n/locale/fr/auditLogs.json index fde634766..8a4cd8c93 100644 --- a/app/javascript/dashboard/i18n/locale/fr/auditLogs.json +++ b/app/javascript/dashboard/i18n/locale/fr/auditLogs.json @@ -71,7 +71,7 @@ "EDIT": "{agentName} updated the account configuration (#{id})" }, "CONVERSATION": { - "DELETE": "{agentName} deleted conversation #{id}" + "DELETE": "{agentName} a supprimé la conversation #{id}" } } } diff --git a/app/javascript/dashboard/i18n/locale/fr/automation.json b/app/javascript/dashboard/i18n/locale/fr/automation.json index 11a1ddfe6..bcaee4d2b 100644 --- a/app/javascript/dashboard/i18n/locale/fr/automation.json +++ b/app/javascript/dashboard/i18n/locale/fr/automation.json @@ -131,7 +131,7 @@ "CONVERSATION_CREATED": "Conversation créée", "CONVERSATION_UPDATED": "Conversation mise à jour", "MESSAGE_CREATED": "Message créé", - "CONVERSATION_RESOLVED": "Conversation Resolved", + "CONVERSATION_RESOLVED": "Conversation terminée", "CONVERSATION_OPENED": "Conversation ouverte" }, "ACTIONS": { @@ -153,8 +153,8 @@ "OPEN_CONVERSATION": "Ouvrir la conversation" }, "MESSAGE_TYPES": { - "INCOMING": "Incoming Message", - "OUTGOING": "Outgoing Message" + "INCOMING": "Boite de réception", + "OUTGOING": "Message envoyé" }, "PRIORITY_TYPES": { "NONE": "Aucun", diff --git a/app/javascript/dashboard/i18n/locale/fr/campaign.json b/app/javascript/dashboard/i18n/locale/fr/campaign.json index 7b4da13fe..b2bbede32 100644 --- a/app/javascript/dashboard/i18n/locale/fr/campaign.json +++ b/app/javascript/dashboard/i18n/locale/fr/campaign.json @@ -138,11 +138,11 @@ } }, "WHATSAPP": { - "HEADER_TITLE": "WhatsApp campaigns", + "HEADER_TITLE": "Campagnes WhatsApp", "NEW_CAMPAIGN": "Create campaign", "EMPTY_STATE": { - "TITLE": "No WhatsApp campaigns are available", - "SUBTITLE": "Launch a WhatsApp campaign to reach your customers directly. Send offers or make announcements with ease. Click 'Create campaign' to get started." + "TITLE": "Aucune campagne WhatsApp n’est disponible", + "SUBTITLE": "Lancez une campagne WhatsApp pour toucher directement vos clients. Envoyez des offres ou faites des annonces en toute simplicité. Cliquez sur “Créer une campagne” pour commencer." }, "CARD": { "STATUS": { @@ -155,7 +155,7 @@ } }, "CREATE": { - "TITLE": "Create WhatsApp campaign", + "TITLE": "Créer une campagne WhatsApp", "CANCEL_BUTTON_TEXT": "Annuler", "CREATE_BUTTON_TEXT": "Créer", "FORM": { @@ -170,15 +170,15 @@ "ERROR": "La boîte de réception est requise" }, "TEMPLATE": { - "LABEL": "WhatsApp Template", - "PLACEHOLDER": "Select a template", - "INFO": "Select a template to use for this campaign.", - "ERROR": "Template is required", + "LABEL": "Modèle WhatsApp", + "PLACEHOLDER": "Sélectionner un modèle", + "INFO": "Sélectionnez un modèle pour cette campagne.", + "ERROR": "Un modèle est requis", "PREVIEW_TITLE": "Traiter {templateName}", "LANGUAGE": "Langue", "CATEGORY": "Catégorie", "VARIABLES_LABEL": "Variables", - "VARIABLE_PLACEHOLDER": "Enter value for {variable}" + "VARIABLE_PLACEHOLDER": "Entrez une valeur pour {variable}" }, "AUDIENCE": { "LABEL": "Audience", @@ -195,7 +195,7 @@ "CANCEL": "Annuler" }, "API": { - "SUCCESS_MESSAGE": "WhatsApp campaign created successfully", + "SUCCESS_MESSAGE": "Campagne WhatsApp créée avec succès", "ERROR_MESSAGE": "Une erreur est survenue, veuillez réessayer." } } diff --git a/app/javascript/dashboard/i18n/locale/fr/components.json b/app/javascript/dashboard/i18n/locale/fr/components.json index 491f0d493..49535efce 100644 --- a/app/javascript/dashboard/i18n/locale/fr/components.json +++ b/app/javascript/dashboard/i18n/locale/fr/components.json @@ -51,6 +51,6 @@ "PLACEHOLDER": "Entrez la durée" }, "CHANNEL_SELECTOR": { - "COMING_SOON": "Coming Soon!" + "COMING_SOON": "Bientôt disponible !" } } diff --git a/app/javascript/dashboard/i18n/locale/fr/contact.json b/app/javascript/dashboard/i18n/locale/fr/contact.json index 41daa558d..723b90371 100644 --- a/app/javascript/dashboard/i18n/locale/fr/contact.json +++ b/app/javascript/dashboard/i18n/locale/fr/contact.json @@ -17,10 +17,10 @@ "IP_ADDRESS": "Adresse IP", "CREATED_AT_LABEL": "Créé", "NEW_MESSAGE": "Nouveau message", - "CALL": "Call", - "CALL_UNDER_DEVELOPMENT": "Calling is under development", + "CALL": "Appel", + "CALL_UNDER_DEVELOPMENT": "Appel en cours de développement", "VOICE_INBOX_PICKER": { - "TITLE": "Choose a voice inbox" + "TITLE": "Choisir une boîte de réception vocale" }, "CONVERSATIONS": { "NO_RECORDS_FOUND": "Il n'y a aucune conversation précédente associée à ce contact.", @@ -290,7 +290,7 @@ "HEADER": { "TITLE": "Contacts", "SEARCH_TITLE": "Search contacts", - "ACTIVE_TITLE": "Active contacts", + "ACTIVE_TITLE": "Contacts actifs", "SEARCH_PLACEHOLDER": "Search...", "MESSAGE_BUTTON": "Message", "SEND_MESSAGE": "Envoyer un message", @@ -465,8 +465,8 @@ } }, "DELETE_CONTACT": { - "MESSAGE": "This action is permanent and irreversible.", - "BUTTON": "Delete now" + "MESSAGE": "Cette action est permanente et irréversible.", + "BUTTON": "Supprimer maintenant" } }, "DETAILS": { @@ -476,7 +476,7 @@ "DELETE_CONTACT": "Supprimer le contact", "DELETE_DIALOG": { "TITLE": "Confirmer la suppression", - "DESCRIPTION": "Are you sure you want to delete this contact?", + "DESCRIPTION": "Êtes-vous sûr de vouloir supprimer ce contact ?", "CONFIRM": "Oui, supprimer", "API": { "SUCCESS_MESSAGE": "Contact supprimé avec succès", @@ -566,7 +566,7 @@ "BUTTON_LABEL": "Add contact", "SEARCH_EMPTY_STATE_TITLE": "Aucun contact ne correspond à votre recherche 🔍", "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋", - "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙" + "ACTIVE_EMPTY_STATE_TITLE": "Aucun contact n'est actif pour le moment 🌙" } }, "COMPOSE_NEW_CONVERSATION": { diff --git a/app/javascript/dashboard/i18n/locale/fr/contentTemplates.json b/app/javascript/dashboard/i18n/locale/fr/contentTemplates.json index 208e741ea..acd139f27 100644 --- a/app/javascript/dashboard/i18n/locale/fr/contentTemplates.json +++ b/app/javascript/dashboard/i18n/locale/fr/contentTemplates.json @@ -1,33 +1,33 @@ { "CONTENT_TEMPLATES": { "MODAL": { - "TITLE": "Twilio Templates", - "SUBTITLE": "Select the Twilio template you want to send", - "TEMPLATE_SELECTED_SUBTITLE": "Configure template: {templateName}" + "TITLE": "Modèles Twilio", + "SUBTITLE": "Sélectionnez le modèle Twilio que vous souhaitez envoyer", + "TEMPLATE_SELECTED_SUBTITLE": "Configurer le modèle : {templateName}" }, "PICKER": { "SEARCH_PLACEHOLDER": "Rechercher des modèles", "NO_TEMPLATES_FOUND": "Aucun modèle trouvé pour", "NO_CONTENT": "No content", - "HEADER": "Header", - "BODY": "Body", - "FOOTER": "Footer", - "BUTTONS": "Buttons", + "HEADER": "En-tête", + "BODY": "Corps", + "FOOTER": "Pied de page", + "BUTTONS": "Boutons", "CATEGORY": "Catégorie", - "MEDIA_CONTENT": "Media Content", - "MEDIA_CONTENT_FALLBACK": "media content", - "NO_TEMPLATES_AVAILABLE": "No Twilio templates available. Click refresh to sync templates from Twilio.", - "REFRESH_BUTTON": "Refresh templates", - "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.", - "REFRESH_ERROR": "Failed to refresh templates. Please try again.", + "MEDIA_CONTENT": "Contenu média", + "MEDIA_CONTENT_FALLBACK": "contenu multimédia", + "NO_TEMPLATES_AVAILABLE": "Aucun modèle Twilio disponible. Cliquez sur Actualiser pour synchroniser les modèles de Twilio.", + "REFRESH_BUTTON": "Rafraîchir les modèles", + "REFRESH_SUCCESS": "Mise à jour des modèles. La mise à jour peut prendre quelques minutes.", + "REFRESH_ERROR": "Échec de la mise à jour des modèles. Veuillez réessayer.", "LABELS": { "LANGUAGE": "Langue", "TEMPLATE_BODY": "Corps du modèle", "CATEGORY": "Catégorie" }, "TYPES": { - "MEDIA": "Media", - "QUICK_REPLY": "Quick Reply", + "MEDIA": "Média", + "QUICK_REPLY": "Réponse rapide", "TEXT": "Texte" } }, @@ -39,8 +39,8 @@ "GO_BACK_LABEL": "Retour", "SEND_MESSAGE_LABEL": "Envoyer un message", "FORM_ERROR_MESSAGE": "Veuillez remplir toutes les variables avant d'envoyer", - "MEDIA_HEADER_LABEL": "{type} Header", - "MEDIA_URL_LABEL": "Enter full media URL", + "MEDIA_HEADER_LABEL": "En-tête {type}", + "MEDIA_URL_LABEL": "Saisissez l'URL complète du média", "MEDIA_URL_PLACEHOLDER": "https://example.com/image.jpg" }, "FORM": { diff --git a/app/javascript/dashboard/i18n/locale/fr/conversation.json b/app/javascript/dashboard/i18n/locale/fr/conversation.json index d478d3485..101a5f7f7 100644 --- a/app/javascript/dashboard/i18n/locale/fr/conversation.json +++ b/app/javascript/dashboard/i18n/locale/fr/conversation.json @@ -35,11 +35,11 @@ "API_HOURS_WINDOW": "Vous ne pouvez répondre à cette conversation que dans un délai de {hours} heures", "NOT_ASSIGNED_TO_YOU": "Cette conversation ne vous est pas assignée. Voulez-vous vous assigner cette conversation ?", "ASSIGN_TO_ME": "M’assigner la conversation", - "BOT_HANDOFF_MESSAGE": "You are responding to a conversation which is currently handled by an assistant or a bot.", - "BOT_HANDOFF_ACTION": "Mark open and assign to you", - "BOT_HANDOFF_REOPEN_ACTION": "Mark conversation open", - "BOT_HANDOFF_SUCCESS": "Conversation has been handed over to you", - "BOT_HANDOFF_ERROR": "Failed to take over the conversation. Please try again.", + "BOT_HANDOFF_MESSAGE": "Vous répondez à une conversation actuellement gérée par un assistant ou un bot.", + "BOT_HANDOFF_ACTION": "Ouvrir et m’attribuer", + "BOT_HANDOFF_REOPEN_ACTION": "Marquer la conversation comme ouverte", + "BOT_HANDOFF_SUCCESS": "La conversation vous a été attribuée", + "BOT_HANDOFF_ERROR": "Impossible de reprendre la conversation. Veuillez réessayer.", "TWILIO_WHATSAPP_CAN_REPLY": "Vous pouvez seulement répondre à cette conversation en utilisant un modèle de message en raison de", "TWILIO_WHATSAPP_24_HOURS_WINDOW": "Restriction de fenêtre de message de 24 heures", "OLD_INSTAGRAM_INBOX_REPLY_BANNER": "Ce compte Instagram a été migré vers la nouvelle boîte de réception du canal Instagram. Tous les nouveaux messages y apparaîtront. Vous ne pourrez plus envoyer de messages depuis cette conversation.", @@ -71,11 +71,22 @@ "SHOW_LABELS": "Afficher les étiquettes", "HIDE_LABELS": "Masquer les étiquettes" }, + "VOICE_CALL": { + "INCOMING_CALL": "Appel entrant", + "OUTGOING_CALL": "Appel sortant", + "CALL_IN_PROGRESS": "Appel en cours", + "NO_ANSWER": "Pas de réponse", + "MISSED_CALL": "Appel manqué", + "CALL_ENDED": "Appel terminé", + "NOT_ANSWERED_YET": "Pas encore répondu", + "THEY_ANSWERED": "Il a répondu", + "YOU_ANSWERED": "Vous avez répondu" + }, "HEADER": { "RESOLVE_ACTION": "Résoudre", "REOPEN_ACTION": "Ré-ouvrir", "OPEN_ACTION": "Ouvert", - "MORE_ACTIONS": "More actions", + "MORE_ACTIONS": "Plus d'actions", "OPEN": "Plus", "CLOSE": "Fermer", "DETAILS": "détails", @@ -128,8 +139,8 @@ } }, "DELETE_CONVERSATION": { - "TITLE": "Delete conversation #{conversationId}", - "DESCRIPTION": "Are you sure you want to delete this conversation?", + "TITLE": "Supprimer la conversation #{conversationId}", + "DESCRIPTION": "Êtes-vous sûr de vouloir supprimer cette conversation ?", "CONFIRM": "Supprimer" }, "CARD_CONTEXT_MENU": { @@ -148,10 +159,10 @@ "ASSIGN_LABEL": "Assigner une étiquette", "AGENTS_LOADING": "Chargement des agents...", "ASSIGN_TEAM": "Assigner une équipe", - "DELETE": "Delete conversation", - "OPEN_IN_NEW_TAB": "Open in new tab", - "COPY_LINK": "Copy conversation link", - "COPY_LINK_SUCCESS": "Conversation link copied to clipboard", + "DELETE": "Supprimer la conversation", + "OPEN_IN_NEW_TAB": "Ouvrir dans un nouvel onglet", + "COPY_LINK": "Copier le lien de la conversation", + "COPY_LINK_SUCCESS": "Le lien de conversation a été copié dans le presse-papiers", "API": { "AGENT_ASSIGNMENT": { "SUCCESFUL": "Conversation id {conversationId} assignée à \"{agentName}\"", @@ -226,8 +237,8 @@ "ASSIGN_LABEL_SUCCESFUL": "Étiquette attribuée avec succès", "ASSIGN_LABEL_FAILED": "Échec de l'attribution de l'étiquette", "CHANGE_TEAM": "L'équipe de conversation a été modifiée", - "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully", - "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again", + "SUCCESS_DELETE_CONVERSATION": "Conversation supprimée avec succès", + "FAIL_DELETE_CONVERSATION": "Impossible de supprimer la conversation ! Veuillez réessayer", "FILE_SIZE_LIMIT": "Le fichier dépasse la limite de {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} pour les pièces jointes", "MESSAGE_ERROR": "Impossible d'envoyer ce message, veuillez réessayer plus tard", "SENT_BY": "Envoyé par:", diff --git a/app/javascript/dashboard/i18n/locale/fr/settings.json b/app/javascript/dashboard/i18n/locale/fr/settings.json index 96ac90636..a81df1aa1 100644 --- a/app/javascript/dashboard/i18n/locale/fr/settings.json +++ b/app/javascript/dashboard/i18n/locale/fr/settings.json @@ -51,6 +51,13 @@ "LARGER": "Larger", "EXTRA_LARGE": "Extra Large" } + }, + "LANGUAGE": { + "TITLE": "Preferred Language", + "NOTE": "Choose the language you want to use.", + "UPDATE_SUCCESS": "Your Language settings have been updated successfully", + "UPDATE_ERROR": "There is an error while updating the language settings, please try again", + "USE_ACCOUNT_DEFAULT": "Use account default" } }, "MESSAGE_SIGNATURE_SECTION": { @@ -330,6 +337,7 @@ "REPORTS_LABEL": "Étiquettes", "REPORTS_INBOX": "Boîte de réception", "REPORTS_TEAM": "Équipes", + "AGENT_ASSIGNMENT": "Agent Assignment", "SET_AVAILABILITY_TITLE": "Se définir comme", "SET_YOUR_AVAILABILITY": "Définissez votre disponibilité", "SLA": "SLA", @@ -418,5 +426,255 @@ "SWITCH_TO_REPLY": "Basculer vers la réponse", "TOGGLE_SNOOZE_DROPDOWN": "Activer/désactiver la liste déroulante de répétition" } + }, + "ASSIGNMENT_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Agent assignment", + "DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here" + }, + "ASSIGNMENT_POLICY": { + "TITLE": "Assignment policy", + "DESCRIPTION": "Manage how conversations get assigned in inboxes.", + "FEATURES": [ + "Assign by conversations evenly or by available capacity", + "Add fair distribution rules to avoid overloading any agent", + "Add inboxes to a policy - one policy per inbox" + ] + }, + "AGENT_CAPACITY_POLICY": { + "TITLE": "Agent capacity policy", + "DESCRIPTION": "Manage workload for agents.", + "FEATURES": [ + "Define maximum conversations per inbox", + "Create exceptions based on labels and time", + "Add agents to a policy - one policy per agent" + ] + } + }, + "AGENT_ASSIGNMENT_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Assignment policy", + "CREATE_POLICY": "New policy" + }, + "CARD": { + "ORDER": "Order", + "PRIORITY": "Priorité", + "ACTIVE": "Actif", + "INACTIVE": "Inactive", + "POPOVER": "Added inboxes", + "EDIT": "Modifier" + }, + "NO_RECORDS_FOUND": "No assignment policies found" + }, + "CREATE": { + "HEADER": { + "TITLE": "Create assignment policy" + }, + "CREATE_BUTTON": "Create policy", + "API": { + "SUCCESS_MESSAGE": "Assignment policy created successfully", + "ERROR_MESSAGE": "Failed to create assignment policy" + } + }, + "EDIT": { + "HEADER": { + "TITLE": "Edit assignment policy" + }, + "EDIT_BUTTON": "Update policy", + "CONFIRM_ADD_INBOX_DIALOG": { + "TITLE": "Add inbox", + "DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.", + "CONFIRM_BUTTON_LABEL": "Continue", + "CANCEL_BUTTON_LABEL": "Annuler" + }, + "API": { + "SUCCESS_MESSAGE": "Assignment policy updated successfully", + "ERROR_MESSAGE": "Failed to update assignment policy" + }, + "INBOX_API": { + "ADD": { + "SUCCESS_MESSAGE": "Inbox added to policy successfully", + "ERROR_MESSAGE": "Failed to add inbox to policy" + }, + "REMOVE": { + "SUCCESS_MESSAGE": "Inbox removed from policy successfully", + "ERROR_MESSAGE": "Failed to remove inbox from policy" + } + } + }, + "FORM": { + "NAME": { + "LABEL": "Policy name:", + "PLACEHOLDER": "Enter policy name" + }, + "DESCRIPTION": { + "LABEL": "Description:", + "PLACEHOLDER": "Enter description" + }, + "STATUS": { + "LABEL": "État:", + "PLACEHOLDER": "Select status", + "ACTIVE": "Policy is active", + "INACTIVE": "Policy is inactive" + }, + "ASSIGNMENT_ORDER": { + "LABEL": "Assignment order", + "ROUND_ROBIN": { + "LABEL": "Round robin", + "DESCRIPTION": "Assign conversations evenly among agents." + }, + "BALANCED": { + "LABEL": "Balanced", + "DESCRIPTION": "Assign conversations based on available capacity." + } + }, + "ASSIGNMENT_PRIORITY": { + "LABEL": "Assignment priority", + "EARLIEST_CREATED": { + "LABEL": "Earliest created", + "DESCRIPTION": "The conversation that was created first gets assigned first." + }, + "LONGEST_WAITING": { + "LABEL": "Longest waiting", + "DESCRIPTION": "The conversation waiting the longest gets assigned first." + } + }, + "FAIR_DISTRIBUTION": { + "LABEL": "Fair distribution policy", + "DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.", + "INPUT_MAX": "Assign max", + "DURATION": "Conversations per agent in every" + }, + "INBOXES": { + "LABEL": "Added inboxes", + "DESCRIPTION": "Add inboxes for which this policy will be applicable.", + "ADD_BUTTON": "Add inbox", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select inboxes to add", + "ADD_BUTTON": "Ajouter" + }, + "EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started", + "API": { + "SUCCESS_MESSAGE": "Inbox successfully added to policy", + "ERROR_MESSAGE": "Failed to add inbox to policy" + } + } + }, + "DELETE_POLICY": { + "SUCCESS_MESSAGE": "Assignment policy deleted successfully", + "ERROR_MESSAGE": "Failed to delete assignment policy" + } + }, + "AGENT_CAPACITY_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Agent capacity", + "CREATE_POLICY": "New policy" + }, + "CARD": { + "POPOVER": "Added agents", + "EDIT": "Modifier" + }, + "NO_RECORDS_FOUND": "No agent capacity policies found" + }, + "CREATE": { + "HEADER": { + "TITLE": "Create agent capacity policy" + }, + "CREATE_BUTTON": "Create policy", + "API": { + "SUCCESS_MESSAGE": "Agent capacity policy created successfully", + "ERROR_MESSAGE": "Failed to create agent capacity policy" + } + }, + "EDIT": { + "HEADER": { + "TITLE": "Edit agent capacity policy" + }, + "EDIT_BUTTON": "Update policy", + "CONFIRM_ADD_AGENT_DIALOG": { + "TITLE": "Add agent", + "DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.", + "CONFIRM_BUTTON_LABEL": "Continue", + "CANCEL_BUTTON_LABEL": "Annuler" + }, + "API": { + "SUCCESS_MESSAGE": "Agent capacity policy updated successfully", + "ERROR_MESSAGE": "Failed to update agent capacity policy" + }, + "AGENT_API": { + "ADD": { + "SUCCESS_MESSAGE": "Agent added to policy successfully", + "ERROR_MESSAGE": "Failed to add agent to policy" + }, + "REMOVE": { + "SUCCESS_MESSAGE": "Agent removed from policy successfully", + "ERROR_MESSAGE": "Failed to remove agent from policy" + } + } + }, + "FORM": { + "NAME": { + "LABEL": "Policy name:", + "PLACEHOLDER": "Enter policy name" + }, + "DESCRIPTION": { + "LABEL": "Description:", + "PLACEHOLDER": "Enter description" + }, + "INBOX_CAPACITY_LIMIT": { + "LABEL": "Inbox capacity limits", + "ADD_BUTTON": "Add inbox", + "FIELD": { + "SELECT_INBOX": "Select inbox", + "MAX_CONVERSATIONS": "Max conversations", + "SET_LIMIT": "Set limit" + }, + "EMPTY_STATE": "No inbox limit set" + }, + "EXCLUSION_RULES": { + "LABEL": "Exclusion rules", + "DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity", + "TAGS": { + "LABEL": "Exclude conversations tagged with specific labels", + "ADD_TAG": "add tag", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select tags to add" + }, + "EMPTY_STATE": "No tags added to this policy." + }, + "DURATION": { + "LABEL": "Exclude conversations older than a specified duration", + "PLACEHOLDER": "Set time" + } + }, + "USERS": { + "LABEL": "Assigned agents", + "DESCRIPTION": "Add agents for which this policy will be applicable.", + "ADD_BUTTON": "Add agent", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select agents to add", + "ADD_BUTTON": "Ajouter" + }, + "EMPTY_STATE": "No agents added", + "API": { + "SUCCESS_MESSAGE": "Agent successfully added to policy", + "ERROR_MESSAGE": "Failed to add agent to policy" + } + } + }, + "DELETE_POLICY": { + "SUCCESS_MESSAGE": "Agent capacity policy deleted successfully", + "ERROR_MESSAGE": "Failed to delete agent capacity policy" + } + }, + "DELETE_POLICY": { + "TITLE": "Delete policy", + "DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.", + "CONFIRM_BUTTON_LABEL": "Supprimer", + "CANCEL_BUTTON_LABEL": "Annuler" + } } } diff --git a/app/javascript/dashboard/i18n/locale/he/conversation.json b/app/javascript/dashboard/i18n/locale/he/conversation.json index 507d64074..55eb3e99f 100644 --- a/app/javascript/dashboard/i18n/locale/he/conversation.json +++ b/app/javascript/dashboard/i18n/locale/he/conversation.json @@ -71,6 +71,17 @@ "SHOW_LABELS": "הצג תויות", "HIDE_LABELS": "הסתר תוויות" }, + "VOICE_CALL": { + "INCOMING_CALL": "Incoming call", + "OUTGOING_CALL": "Outgoing call", + "CALL_IN_PROGRESS": "Call in progress", + "NO_ANSWER": "No answer", + "MISSED_CALL": "Missed call", + "CALL_ENDED": "Call ended", + "NOT_ANSWERED_YET": "Not answered yet", + "THEY_ANSWERED": "They answered", + "YOU_ANSWERED": "You answered" + }, "HEADER": { "RESOLVE_ACTION": "פתרון", "REOPEN_ACTION": "פתח מחדש", diff --git a/app/javascript/dashboard/i18n/locale/he/settings.json b/app/javascript/dashboard/i18n/locale/he/settings.json index d6c5fe90f..918e84770 100644 --- a/app/javascript/dashboard/i18n/locale/he/settings.json +++ b/app/javascript/dashboard/i18n/locale/he/settings.json @@ -51,6 +51,13 @@ "LARGER": "Larger", "EXTRA_LARGE": "Extra Large" } + }, + "LANGUAGE": { + "TITLE": "Preferred Language", + "NOTE": "Choose the language you want to use.", + "UPDATE_SUCCESS": "Your Language settings have been updated successfully", + "UPDATE_ERROR": "There is an error while updating the language settings, please try again", + "USE_ACCOUNT_DEFAULT": "Use account default" } }, "MESSAGE_SIGNATURE_SECTION": { @@ -330,6 +337,7 @@ "REPORTS_LABEL": "תוויות", "REPORTS_INBOX": "תיבת הדואר הנכנס", "REPORTS_TEAM": "צוות", + "AGENT_ASSIGNMENT": "Agent Assignment", "SET_AVAILABILITY_TITLE": "הגדר את עצמך בתור", "SET_YOUR_AVAILABILITY": "הגדר את הזמינות שלך", "SLA": "SLA", @@ -418,5 +426,255 @@ "SWITCH_TO_REPLY": "עבור לתשובה", "TOGGLE_SNOOZE_DROPDOWN": "החלפת תפריט נודניק" } + }, + "ASSIGNMENT_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Agent assignment", + "DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here" + }, + "ASSIGNMENT_POLICY": { + "TITLE": "Assignment policy", + "DESCRIPTION": "Manage how conversations get assigned in inboxes.", + "FEATURES": [ + "Assign by conversations evenly or by available capacity", + "Add fair distribution rules to avoid overloading any agent", + "Add inboxes to a policy - one policy per inbox" + ] + }, + "AGENT_CAPACITY_POLICY": { + "TITLE": "Agent capacity policy", + "DESCRIPTION": "Manage workload for agents.", + "FEATURES": [ + "Define maximum conversations per inbox", + "Create exceptions based on labels and time", + "Add agents to a policy - one policy per agent" + ] + } + }, + "AGENT_ASSIGNMENT_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Assignment policy", + "CREATE_POLICY": "New policy" + }, + "CARD": { + "ORDER": "Order", + "PRIORITY": "Priority", + "ACTIVE": "פעיל", + "INACTIVE": "Inactive", + "POPOVER": "Added inboxes", + "EDIT": "ערוך" + }, + "NO_RECORDS_FOUND": "No assignment policies found" + }, + "CREATE": { + "HEADER": { + "TITLE": "Create assignment policy" + }, + "CREATE_BUTTON": "Create policy", + "API": { + "SUCCESS_MESSAGE": "Assignment policy created successfully", + "ERROR_MESSAGE": "Failed to create assignment policy" + } + }, + "EDIT": { + "HEADER": { + "TITLE": "Edit assignment policy" + }, + "EDIT_BUTTON": "Update policy", + "CONFIRM_ADD_INBOX_DIALOG": { + "TITLE": "Add inbox", + "DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.", + "CONFIRM_BUTTON_LABEL": "Continue", + "CANCEL_BUTTON_LABEL": "ביטול" + }, + "API": { + "SUCCESS_MESSAGE": "Assignment policy updated successfully", + "ERROR_MESSAGE": "Failed to update assignment policy" + }, + "INBOX_API": { + "ADD": { + "SUCCESS_MESSAGE": "Inbox added to policy successfully", + "ERROR_MESSAGE": "Failed to add inbox to policy" + }, + "REMOVE": { + "SUCCESS_MESSAGE": "Inbox removed from policy successfully", + "ERROR_MESSAGE": "Failed to remove inbox from policy" + } + } + }, + "FORM": { + "NAME": { + "LABEL": "Policy name:", + "PLACEHOLDER": "Enter policy name" + }, + "DESCRIPTION": { + "LABEL": "תיאור:", + "PLACEHOLDER": "Enter description" + }, + "STATUS": { + "LABEL": "מצב:", + "PLACEHOLDER": "Select status", + "ACTIVE": "Policy is active", + "INACTIVE": "Policy is inactive" + }, + "ASSIGNMENT_ORDER": { + "LABEL": "Assignment order", + "ROUND_ROBIN": { + "LABEL": "Round robin", + "DESCRIPTION": "Assign conversations evenly among agents." + }, + "BALANCED": { + "LABEL": "Balanced", + "DESCRIPTION": "Assign conversations based on available capacity." + } + }, + "ASSIGNMENT_PRIORITY": { + "LABEL": "Assignment priority", + "EARLIEST_CREATED": { + "LABEL": "Earliest created", + "DESCRIPTION": "The conversation that was created first gets assigned first." + }, + "LONGEST_WAITING": { + "LABEL": "Longest waiting", + "DESCRIPTION": "The conversation waiting the longest gets assigned first." + } + }, + "FAIR_DISTRIBUTION": { + "LABEL": "Fair distribution policy", + "DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.", + "INPUT_MAX": "Assign max", + "DURATION": "Conversations per agent in every" + }, + "INBOXES": { + "LABEL": "Added inboxes", + "DESCRIPTION": "Add inboxes for which this policy will be applicable.", + "ADD_BUTTON": "Add inbox", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select inboxes to add", + "ADD_BUTTON": "הוסף" + }, + "EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started", + "API": { + "SUCCESS_MESSAGE": "Inbox successfully added to policy", + "ERROR_MESSAGE": "Failed to add inbox to policy" + } + } + }, + "DELETE_POLICY": { + "SUCCESS_MESSAGE": "Assignment policy deleted successfully", + "ERROR_MESSAGE": "Failed to delete assignment policy" + } + }, + "AGENT_CAPACITY_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Agent capacity", + "CREATE_POLICY": "New policy" + }, + "CARD": { + "POPOVER": "Added agents", + "EDIT": "ערוך" + }, + "NO_RECORDS_FOUND": "No agent capacity policies found" + }, + "CREATE": { + "HEADER": { + "TITLE": "Create agent capacity policy" + }, + "CREATE_BUTTON": "Create policy", + "API": { + "SUCCESS_MESSAGE": "Agent capacity policy created successfully", + "ERROR_MESSAGE": "Failed to create agent capacity policy" + } + }, + "EDIT": { + "HEADER": { + "TITLE": "Edit agent capacity policy" + }, + "EDIT_BUTTON": "Update policy", + "CONFIRM_ADD_AGENT_DIALOG": { + "TITLE": "Add agent", + "DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.", + "CONFIRM_BUTTON_LABEL": "Continue", + "CANCEL_BUTTON_LABEL": "ביטול" + }, + "API": { + "SUCCESS_MESSAGE": "Agent capacity policy updated successfully", + "ERROR_MESSAGE": "Failed to update agent capacity policy" + }, + "AGENT_API": { + "ADD": { + "SUCCESS_MESSAGE": "Agent added to policy successfully", + "ERROR_MESSAGE": "Failed to add agent to policy" + }, + "REMOVE": { + "SUCCESS_MESSAGE": "Agent removed from policy successfully", + "ERROR_MESSAGE": "Failed to remove agent from policy" + } + } + }, + "FORM": { + "NAME": { + "LABEL": "Policy name:", + "PLACEHOLDER": "Enter policy name" + }, + "DESCRIPTION": { + "LABEL": "תיאור:", + "PLACEHOLDER": "Enter description" + }, + "INBOX_CAPACITY_LIMIT": { + "LABEL": "Inbox capacity limits", + "ADD_BUTTON": "Add inbox", + "FIELD": { + "SELECT_INBOX": "Select inbox", + "MAX_CONVERSATIONS": "Max conversations", + "SET_LIMIT": "Set limit" + }, + "EMPTY_STATE": "No inbox limit set" + }, + "EXCLUSION_RULES": { + "LABEL": "Exclusion rules", + "DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity", + "TAGS": { + "LABEL": "Exclude conversations tagged with specific labels", + "ADD_TAG": "add tag", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select tags to add" + }, + "EMPTY_STATE": "No tags added to this policy." + }, + "DURATION": { + "LABEL": "Exclude conversations older than a specified duration", + "PLACEHOLDER": "Set time" + } + }, + "USERS": { + "LABEL": "Assigned agents", + "DESCRIPTION": "Add agents for which this policy will be applicable.", + "ADD_BUTTON": "Add agent", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select agents to add", + "ADD_BUTTON": "הוסף" + }, + "EMPTY_STATE": "No agents added", + "API": { + "SUCCESS_MESSAGE": "Agent successfully added to policy", + "ERROR_MESSAGE": "Failed to add agent to policy" + } + } + }, + "DELETE_POLICY": { + "SUCCESS_MESSAGE": "Agent capacity policy deleted successfully", + "ERROR_MESSAGE": "Failed to delete agent capacity policy" + } + }, + "DELETE_POLICY": { + "TITLE": "Delete policy", + "DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.", + "CONFIRM_BUTTON_LABEL": "מחק", + "CANCEL_BUTTON_LABEL": "ביטול" + } } } diff --git a/app/javascript/dashboard/i18n/locale/hi/conversation.json b/app/javascript/dashboard/i18n/locale/hi/conversation.json index 93f375e7f..9fd39b70f 100644 --- a/app/javascript/dashboard/i18n/locale/hi/conversation.json +++ b/app/javascript/dashboard/i18n/locale/hi/conversation.json @@ -71,6 +71,17 @@ "SHOW_LABELS": "Show labels", "HIDE_LABELS": "Hide labels" }, + "VOICE_CALL": { + "INCOMING_CALL": "Incoming call", + "OUTGOING_CALL": "Outgoing call", + "CALL_IN_PROGRESS": "Call in progress", + "NO_ANSWER": "No answer", + "MISSED_CALL": "Missed call", + "CALL_ENDED": "Call ended", + "NOT_ANSWERED_YET": "Not answered yet", + "THEY_ANSWERED": "They answered", + "YOU_ANSWERED": "You answered" + }, "HEADER": { "RESOLVE_ACTION": "Resolve", "REOPEN_ACTION": "Reopen", diff --git a/app/javascript/dashboard/i18n/locale/hi/settings.json b/app/javascript/dashboard/i18n/locale/hi/settings.json index 98c3f559b..7c10f417b 100644 --- a/app/javascript/dashboard/i18n/locale/hi/settings.json +++ b/app/javascript/dashboard/i18n/locale/hi/settings.json @@ -51,6 +51,13 @@ "LARGER": "Larger", "EXTRA_LARGE": "Extra Large" } + }, + "LANGUAGE": { + "TITLE": "Preferred Language", + "NOTE": "Choose the language you want to use.", + "UPDATE_SUCCESS": "Your Language settings have been updated successfully", + "UPDATE_ERROR": "There is an error while updating the language settings, please try again", + "USE_ACCOUNT_DEFAULT": "Use account default" } }, "MESSAGE_SIGNATURE_SECTION": { @@ -330,6 +337,7 @@ "REPORTS_LABEL": "Labels", "REPORTS_INBOX": "Inbox", "REPORTS_TEAM": "Team", + "AGENT_ASSIGNMENT": "Agent Assignment", "SET_AVAILABILITY_TITLE": "Set yourself as", "SET_YOUR_AVAILABILITY": "Set your availability", "SLA": "SLA", @@ -418,5 +426,255 @@ "SWITCH_TO_REPLY": "Switch to Reply", "TOGGLE_SNOOZE_DROPDOWN": "Toggle snooze dropdown" } + }, + "ASSIGNMENT_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Agent assignment", + "DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here" + }, + "ASSIGNMENT_POLICY": { + "TITLE": "Assignment policy", + "DESCRIPTION": "Manage how conversations get assigned in inboxes.", + "FEATURES": [ + "Assign by conversations evenly or by available capacity", + "Add fair distribution rules to avoid overloading any agent", + "Add inboxes to a policy - one policy per inbox" + ] + }, + "AGENT_CAPACITY_POLICY": { + "TITLE": "Agent capacity policy", + "DESCRIPTION": "Manage workload for agents.", + "FEATURES": [ + "Define maximum conversations per inbox", + "Create exceptions based on labels and time", + "Add agents to a policy - one policy per agent" + ] + } + }, + "AGENT_ASSIGNMENT_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Assignment policy", + "CREATE_POLICY": "New policy" + }, + "CARD": { + "ORDER": "Order", + "PRIORITY": "Priority", + "ACTIVE": "Active", + "INACTIVE": "Inactive", + "POPOVER": "Added inboxes", + "EDIT": "Edit" + }, + "NO_RECORDS_FOUND": "No assignment policies found" + }, + "CREATE": { + "HEADER": { + "TITLE": "Create assignment policy" + }, + "CREATE_BUTTON": "Create policy", + "API": { + "SUCCESS_MESSAGE": "Assignment policy created successfully", + "ERROR_MESSAGE": "Failed to create assignment policy" + } + }, + "EDIT": { + "HEADER": { + "TITLE": "Edit assignment policy" + }, + "EDIT_BUTTON": "Update policy", + "CONFIRM_ADD_INBOX_DIALOG": { + "TITLE": "Add inbox", + "DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.", + "CONFIRM_BUTTON_LABEL": "Continue", + "CANCEL_BUTTON_LABEL": "Cancel" + }, + "API": { + "SUCCESS_MESSAGE": "Assignment policy updated successfully", + "ERROR_MESSAGE": "Failed to update assignment policy" + }, + "INBOX_API": { + "ADD": { + "SUCCESS_MESSAGE": "Inbox added to policy successfully", + "ERROR_MESSAGE": "Failed to add inbox to policy" + }, + "REMOVE": { + "SUCCESS_MESSAGE": "Inbox removed from policy successfully", + "ERROR_MESSAGE": "Failed to remove inbox from policy" + } + } + }, + "FORM": { + "NAME": { + "LABEL": "Policy name:", + "PLACEHOLDER": "Enter policy name" + }, + "DESCRIPTION": { + "LABEL": "Description:", + "PLACEHOLDER": "Enter description" + }, + "STATUS": { + "LABEL": "Status:", + "PLACEHOLDER": "Select status", + "ACTIVE": "Policy is active", + "INACTIVE": "Policy is inactive" + }, + "ASSIGNMENT_ORDER": { + "LABEL": "Assignment order", + "ROUND_ROBIN": { + "LABEL": "Round robin", + "DESCRIPTION": "Assign conversations evenly among agents." + }, + "BALANCED": { + "LABEL": "Balanced", + "DESCRIPTION": "Assign conversations based on available capacity." + } + }, + "ASSIGNMENT_PRIORITY": { + "LABEL": "Assignment priority", + "EARLIEST_CREATED": { + "LABEL": "Earliest created", + "DESCRIPTION": "The conversation that was created first gets assigned first." + }, + "LONGEST_WAITING": { + "LABEL": "Longest waiting", + "DESCRIPTION": "The conversation waiting the longest gets assigned first." + } + }, + "FAIR_DISTRIBUTION": { + "LABEL": "Fair distribution policy", + "DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.", + "INPUT_MAX": "Assign max", + "DURATION": "Conversations per agent in every" + }, + "INBOXES": { + "LABEL": "Added inboxes", + "DESCRIPTION": "Add inboxes for which this policy will be applicable.", + "ADD_BUTTON": "Add inbox", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select inboxes to add", + "ADD_BUTTON": "Add" + }, + "EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started", + "API": { + "SUCCESS_MESSAGE": "Inbox successfully added to policy", + "ERROR_MESSAGE": "Failed to add inbox to policy" + } + } + }, + "DELETE_POLICY": { + "SUCCESS_MESSAGE": "Assignment policy deleted successfully", + "ERROR_MESSAGE": "Failed to delete assignment policy" + } + }, + "AGENT_CAPACITY_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Agent capacity", + "CREATE_POLICY": "New policy" + }, + "CARD": { + "POPOVER": "Added agents", + "EDIT": "Edit" + }, + "NO_RECORDS_FOUND": "No agent capacity policies found" + }, + "CREATE": { + "HEADER": { + "TITLE": "Create agent capacity policy" + }, + "CREATE_BUTTON": "Create policy", + "API": { + "SUCCESS_MESSAGE": "Agent capacity policy created successfully", + "ERROR_MESSAGE": "Failed to create agent capacity policy" + } + }, + "EDIT": { + "HEADER": { + "TITLE": "Edit agent capacity policy" + }, + "EDIT_BUTTON": "Update policy", + "CONFIRM_ADD_AGENT_DIALOG": { + "TITLE": "Add agent", + "DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.", + "CONFIRM_BUTTON_LABEL": "Continue", + "CANCEL_BUTTON_LABEL": "Cancel" + }, + "API": { + "SUCCESS_MESSAGE": "Agent capacity policy updated successfully", + "ERROR_MESSAGE": "Failed to update agent capacity policy" + }, + "AGENT_API": { + "ADD": { + "SUCCESS_MESSAGE": "Agent added to policy successfully", + "ERROR_MESSAGE": "Failed to add agent to policy" + }, + "REMOVE": { + "SUCCESS_MESSAGE": "Agent removed from policy successfully", + "ERROR_MESSAGE": "Failed to remove agent from policy" + } + } + }, + "FORM": { + "NAME": { + "LABEL": "Policy name:", + "PLACEHOLDER": "Enter policy name" + }, + "DESCRIPTION": { + "LABEL": "Description:", + "PLACEHOLDER": "Enter description" + }, + "INBOX_CAPACITY_LIMIT": { + "LABEL": "Inbox capacity limits", + "ADD_BUTTON": "Add inbox", + "FIELD": { + "SELECT_INBOX": "Select inbox", + "MAX_CONVERSATIONS": "Max conversations", + "SET_LIMIT": "Set limit" + }, + "EMPTY_STATE": "No inbox limit set" + }, + "EXCLUSION_RULES": { + "LABEL": "Exclusion rules", + "DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity", + "TAGS": { + "LABEL": "Exclude conversations tagged with specific labels", + "ADD_TAG": "add tag", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select tags to add" + }, + "EMPTY_STATE": "No tags added to this policy." + }, + "DURATION": { + "LABEL": "Exclude conversations older than a specified duration", + "PLACEHOLDER": "Set time" + } + }, + "USERS": { + "LABEL": "Assigned agents", + "DESCRIPTION": "Add agents for which this policy will be applicable.", + "ADD_BUTTON": "Add agent", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select agents to add", + "ADD_BUTTON": "Add" + }, + "EMPTY_STATE": "No agents added", + "API": { + "SUCCESS_MESSAGE": "Agent successfully added to policy", + "ERROR_MESSAGE": "Failed to add agent to policy" + } + } + }, + "DELETE_POLICY": { + "SUCCESS_MESSAGE": "Agent capacity policy deleted successfully", + "ERROR_MESSAGE": "Failed to delete agent capacity policy" + } + }, + "DELETE_POLICY": { + "TITLE": "Delete policy", + "DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.", + "CONFIRM_BUTTON_LABEL": "Delete", + "CANCEL_BUTTON_LABEL": "Cancel" + } } } diff --git a/app/javascript/dashboard/i18n/locale/hr/conversation.json b/app/javascript/dashboard/i18n/locale/hr/conversation.json index fcbf5637b..e20527813 100644 --- a/app/javascript/dashboard/i18n/locale/hr/conversation.json +++ b/app/javascript/dashboard/i18n/locale/hr/conversation.json @@ -71,6 +71,17 @@ "SHOW_LABELS": "Show labels", "HIDE_LABELS": "Hide labels" }, + "VOICE_CALL": { + "INCOMING_CALL": "Incoming call", + "OUTGOING_CALL": "Outgoing call", + "CALL_IN_PROGRESS": "Call in progress", + "NO_ANSWER": "No answer", + "MISSED_CALL": "Missed call", + "CALL_ENDED": "Call ended", + "NOT_ANSWERED_YET": "Not answered yet", + "THEY_ANSWERED": "They answered", + "YOU_ANSWERED": "You answered" + }, "HEADER": { "RESOLVE_ACTION": "Resolve", "REOPEN_ACTION": "Reopen", diff --git a/app/javascript/dashboard/i18n/locale/hr/settings.json b/app/javascript/dashboard/i18n/locale/hr/settings.json index 03ff834ba..893227a2b 100644 --- a/app/javascript/dashboard/i18n/locale/hr/settings.json +++ b/app/javascript/dashboard/i18n/locale/hr/settings.json @@ -51,6 +51,13 @@ "LARGER": "Larger", "EXTRA_LARGE": "Extra Large" } + }, + "LANGUAGE": { + "TITLE": "Preferred Language", + "NOTE": "Choose the language you want to use.", + "UPDATE_SUCCESS": "Your Language settings have been updated successfully", + "UPDATE_ERROR": "There is an error while updating the language settings, please try again", + "USE_ACCOUNT_DEFAULT": "Use account default" } }, "MESSAGE_SIGNATURE_SECTION": { @@ -330,6 +337,7 @@ "REPORTS_LABEL": "Labels", "REPORTS_INBOX": "Inbox", "REPORTS_TEAM": "Tim", + "AGENT_ASSIGNMENT": "Agent Assignment", "SET_AVAILABILITY_TITLE": "Postavi sebe kao", "SET_YOUR_AVAILABILITY": "Set your availability", "SLA": "SLA", @@ -418,5 +426,255 @@ "SWITCH_TO_REPLY": "Switch to Reply", "TOGGLE_SNOOZE_DROPDOWN": "Toggle snooze dropdown" } + }, + "ASSIGNMENT_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Agent assignment", + "DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here" + }, + "ASSIGNMENT_POLICY": { + "TITLE": "Assignment policy", + "DESCRIPTION": "Manage how conversations get assigned in inboxes.", + "FEATURES": [ + "Assign by conversations evenly or by available capacity", + "Add fair distribution rules to avoid overloading any agent", + "Add inboxes to a policy - one policy per inbox" + ] + }, + "AGENT_CAPACITY_POLICY": { + "TITLE": "Agent capacity policy", + "DESCRIPTION": "Manage workload for agents.", + "FEATURES": [ + "Define maximum conversations per inbox", + "Create exceptions based on labels and time", + "Add agents to a policy - one policy per agent" + ] + } + }, + "AGENT_ASSIGNMENT_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Assignment policy", + "CREATE_POLICY": "New policy" + }, + "CARD": { + "ORDER": "Order", + "PRIORITY": "Prioritet", + "ACTIVE": "Active", + "INACTIVE": "Inactive", + "POPOVER": "Added inboxes", + "EDIT": "Uredi" + }, + "NO_RECORDS_FOUND": "No assignment policies found" + }, + "CREATE": { + "HEADER": { + "TITLE": "Create assignment policy" + }, + "CREATE_BUTTON": "Create policy", + "API": { + "SUCCESS_MESSAGE": "Assignment policy created successfully", + "ERROR_MESSAGE": "Failed to create assignment policy" + } + }, + "EDIT": { + "HEADER": { + "TITLE": "Edit assignment policy" + }, + "EDIT_BUTTON": "Update policy", + "CONFIRM_ADD_INBOX_DIALOG": { + "TITLE": "Add inbox", + "DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.", + "CONFIRM_BUTTON_LABEL": "Continue", + "CANCEL_BUTTON_LABEL": "Odustani" + }, + "API": { + "SUCCESS_MESSAGE": "Assignment policy updated successfully", + "ERROR_MESSAGE": "Failed to update assignment policy" + }, + "INBOX_API": { + "ADD": { + "SUCCESS_MESSAGE": "Inbox added to policy successfully", + "ERROR_MESSAGE": "Failed to add inbox to policy" + }, + "REMOVE": { + "SUCCESS_MESSAGE": "Inbox removed from policy successfully", + "ERROR_MESSAGE": "Failed to remove inbox from policy" + } + } + }, + "FORM": { + "NAME": { + "LABEL": "Policy name:", + "PLACEHOLDER": "Enter policy name" + }, + "DESCRIPTION": { + "LABEL": "Description:", + "PLACEHOLDER": "Enter description" + }, + "STATUS": { + "LABEL": "Status:", + "PLACEHOLDER": "Select status", + "ACTIVE": "Policy is active", + "INACTIVE": "Policy is inactive" + }, + "ASSIGNMENT_ORDER": { + "LABEL": "Assignment order", + "ROUND_ROBIN": { + "LABEL": "Round robin", + "DESCRIPTION": "Assign conversations evenly among agents." + }, + "BALANCED": { + "LABEL": "Balanced", + "DESCRIPTION": "Assign conversations based on available capacity." + } + }, + "ASSIGNMENT_PRIORITY": { + "LABEL": "Assignment priority", + "EARLIEST_CREATED": { + "LABEL": "Earliest created", + "DESCRIPTION": "The conversation that was created first gets assigned first." + }, + "LONGEST_WAITING": { + "LABEL": "Longest waiting", + "DESCRIPTION": "The conversation waiting the longest gets assigned first." + } + }, + "FAIR_DISTRIBUTION": { + "LABEL": "Fair distribution policy", + "DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.", + "INPUT_MAX": "Assign max", + "DURATION": "Conversations per agent in every" + }, + "INBOXES": { + "LABEL": "Added inboxes", + "DESCRIPTION": "Add inboxes for which this policy will be applicable.", + "ADD_BUTTON": "Add inbox", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select inboxes to add", + "ADD_BUTTON": "Add" + }, + "EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started", + "API": { + "SUCCESS_MESSAGE": "Inbox successfully added to policy", + "ERROR_MESSAGE": "Failed to add inbox to policy" + } + } + }, + "DELETE_POLICY": { + "SUCCESS_MESSAGE": "Assignment policy deleted successfully", + "ERROR_MESSAGE": "Failed to delete assignment policy" + } + }, + "AGENT_CAPACITY_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Agent capacity", + "CREATE_POLICY": "New policy" + }, + "CARD": { + "POPOVER": "Added agents", + "EDIT": "Uredi" + }, + "NO_RECORDS_FOUND": "No agent capacity policies found" + }, + "CREATE": { + "HEADER": { + "TITLE": "Create agent capacity policy" + }, + "CREATE_BUTTON": "Create policy", + "API": { + "SUCCESS_MESSAGE": "Agent capacity policy created successfully", + "ERROR_MESSAGE": "Failed to create agent capacity policy" + } + }, + "EDIT": { + "HEADER": { + "TITLE": "Edit agent capacity policy" + }, + "EDIT_BUTTON": "Update policy", + "CONFIRM_ADD_AGENT_DIALOG": { + "TITLE": "Add agent", + "DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.", + "CONFIRM_BUTTON_LABEL": "Continue", + "CANCEL_BUTTON_LABEL": "Odustani" + }, + "API": { + "SUCCESS_MESSAGE": "Agent capacity policy updated successfully", + "ERROR_MESSAGE": "Failed to update agent capacity policy" + }, + "AGENT_API": { + "ADD": { + "SUCCESS_MESSAGE": "Agent added to policy successfully", + "ERROR_MESSAGE": "Failed to add agent to policy" + }, + "REMOVE": { + "SUCCESS_MESSAGE": "Agent removed from policy successfully", + "ERROR_MESSAGE": "Failed to remove agent from policy" + } + } + }, + "FORM": { + "NAME": { + "LABEL": "Policy name:", + "PLACEHOLDER": "Enter policy name" + }, + "DESCRIPTION": { + "LABEL": "Description:", + "PLACEHOLDER": "Enter description" + }, + "INBOX_CAPACITY_LIMIT": { + "LABEL": "Inbox capacity limits", + "ADD_BUTTON": "Add inbox", + "FIELD": { + "SELECT_INBOX": "Select inbox", + "MAX_CONVERSATIONS": "Max conversations", + "SET_LIMIT": "Set limit" + }, + "EMPTY_STATE": "No inbox limit set" + }, + "EXCLUSION_RULES": { + "LABEL": "Exclusion rules", + "DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity", + "TAGS": { + "LABEL": "Exclude conversations tagged with specific labels", + "ADD_TAG": "add tag", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select tags to add" + }, + "EMPTY_STATE": "No tags added to this policy." + }, + "DURATION": { + "LABEL": "Exclude conversations older than a specified duration", + "PLACEHOLDER": "Set time" + } + }, + "USERS": { + "LABEL": "Assigned agents", + "DESCRIPTION": "Add agents for which this policy will be applicable.", + "ADD_BUTTON": "Add agent", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select agents to add", + "ADD_BUTTON": "Add" + }, + "EMPTY_STATE": "No agents added", + "API": { + "SUCCESS_MESSAGE": "Agent successfully added to policy", + "ERROR_MESSAGE": "Failed to add agent to policy" + } + } + }, + "DELETE_POLICY": { + "SUCCESS_MESSAGE": "Agent capacity policy deleted successfully", + "ERROR_MESSAGE": "Failed to delete agent capacity policy" + } + }, + "DELETE_POLICY": { + "TITLE": "Delete policy", + "DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.", + "CONFIRM_BUTTON_LABEL": "Izbriši", + "CANCEL_BUTTON_LABEL": "Odustani" + } } } diff --git a/app/javascript/dashboard/i18n/locale/hu/conversation.json b/app/javascript/dashboard/i18n/locale/hu/conversation.json index a4bd4ce42..49220702e 100644 --- a/app/javascript/dashboard/i18n/locale/hu/conversation.json +++ b/app/javascript/dashboard/i18n/locale/hu/conversation.json @@ -71,6 +71,17 @@ "SHOW_LABELS": "Cimkék mutatása", "HIDE_LABELS": "Cimkék elrejtése" }, + "VOICE_CALL": { + "INCOMING_CALL": "Incoming call", + "OUTGOING_CALL": "Outgoing call", + "CALL_IN_PROGRESS": "Call in progress", + "NO_ANSWER": "No answer", + "MISSED_CALL": "Missed call", + "CALL_ENDED": "Call ended", + "NOT_ANSWERED_YET": "Not answered yet", + "THEY_ANSWERED": "They answered", + "YOU_ANSWERED": "You answered" + }, "HEADER": { "RESOLVE_ACTION": "Megoldva", "REOPEN_ACTION": "Újranyitás", diff --git a/app/javascript/dashboard/i18n/locale/hu/settings.json b/app/javascript/dashboard/i18n/locale/hu/settings.json index 41dd9b73e..db7777c2a 100644 --- a/app/javascript/dashboard/i18n/locale/hu/settings.json +++ b/app/javascript/dashboard/i18n/locale/hu/settings.json @@ -51,6 +51,13 @@ "LARGER": "Larger", "EXTRA_LARGE": "Extra Large" } + }, + "LANGUAGE": { + "TITLE": "Preferred Language", + "NOTE": "Choose the language you want to use.", + "UPDATE_SUCCESS": "Your Language settings have been updated successfully", + "UPDATE_ERROR": "There is an error while updating the language settings, please try again", + "USE_ACCOUNT_DEFAULT": "Use account default" } }, "MESSAGE_SIGNATURE_SECTION": { @@ -330,6 +337,7 @@ "REPORTS_LABEL": "Cimkék", "REPORTS_INBOX": "Fiók", "REPORTS_TEAM": "Csapat", + "AGENT_ASSIGNMENT": "Agent Assignment", "SET_AVAILABILITY_TITLE": "Ugrás a Beszélgetések Irányítópultjához", "SET_YOUR_AVAILABILITY": "Elérhetőség beállítása", "SLA": "SLA", @@ -418,5 +426,255 @@ "SWITCH_TO_REPLY": "Válts a válasz fülre", "TOGGLE_SNOOZE_DROPDOWN": "Alvómód bekapcsolása a legördülő menüben" } + }, + "ASSIGNMENT_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Agent assignment", + "DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here" + }, + "ASSIGNMENT_POLICY": { + "TITLE": "Assignment policy", + "DESCRIPTION": "Manage how conversations get assigned in inboxes.", + "FEATURES": [ + "Assign by conversations evenly or by available capacity", + "Add fair distribution rules to avoid overloading any agent", + "Add inboxes to a policy - one policy per inbox" + ] + }, + "AGENT_CAPACITY_POLICY": { + "TITLE": "Agent capacity policy", + "DESCRIPTION": "Manage workload for agents.", + "FEATURES": [ + "Define maximum conversations per inbox", + "Create exceptions based on labels and time", + "Add agents to a policy - one policy per agent" + ] + } + }, + "AGENT_ASSIGNMENT_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Assignment policy", + "CREATE_POLICY": "New policy" + }, + "CARD": { + "ORDER": "Order", + "PRIORITY": "Prioritás", + "ACTIVE": "Aktív", + "INACTIVE": "Inactive", + "POPOVER": "Added inboxes", + "EDIT": "Szerkesztés" + }, + "NO_RECORDS_FOUND": "No assignment policies found" + }, + "CREATE": { + "HEADER": { + "TITLE": "Create assignment policy" + }, + "CREATE_BUTTON": "Create policy", + "API": { + "SUCCESS_MESSAGE": "Assignment policy created successfully", + "ERROR_MESSAGE": "Failed to create assignment policy" + } + }, + "EDIT": { + "HEADER": { + "TITLE": "Edit assignment policy" + }, + "EDIT_BUTTON": "Update policy", + "CONFIRM_ADD_INBOX_DIALOG": { + "TITLE": "Add inbox", + "DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.", + "CONFIRM_BUTTON_LABEL": "Continue", + "CANCEL_BUTTON_LABEL": "Mégse" + }, + "API": { + "SUCCESS_MESSAGE": "Assignment policy updated successfully", + "ERROR_MESSAGE": "Failed to update assignment policy" + }, + "INBOX_API": { + "ADD": { + "SUCCESS_MESSAGE": "Inbox added to policy successfully", + "ERROR_MESSAGE": "Failed to add inbox to policy" + }, + "REMOVE": { + "SUCCESS_MESSAGE": "Inbox removed from policy successfully", + "ERROR_MESSAGE": "Failed to remove inbox from policy" + } + } + }, + "FORM": { + "NAME": { + "LABEL": "Policy name:", + "PLACEHOLDER": "Enter policy name" + }, + "DESCRIPTION": { + "LABEL": "Leírás:", + "PLACEHOLDER": "Enter description" + }, + "STATUS": { + "LABEL": "Státusz:", + "PLACEHOLDER": "Select status", + "ACTIVE": "Policy is active", + "INACTIVE": "Policy is inactive" + }, + "ASSIGNMENT_ORDER": { + "LABEL": "Assignment order", + "ROUND_ROBIN": { + "LABEL": "Round robin", + "DESCRIPTION": "Assign conversations evenly among agents." + }, + "BALANCED": { + "LABEL": "Balanced", + "DESCRIPTION": "Assign conversations based on available capacity." + } + }, + "ASSIGNMENT_PRIORITY": { + "LABEL": "Assignment priority", + "EARLIEST_CREATED": { + "LABEL": "Earliest created", + "DESCRIPTION": "The conversation that was created first gets assigned first." + }, + "LONGEST_WAITING": { + "LABEL": "Longest waiting", + "DESCRIPTION": "The conversation waiting the longest gets assigned first." + } + }, + "FAIR_DISTRIBUTION": { + "LABEL": "Fair distribution policy", + "DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.", + "INPUT_MAX": "Assign max", + "DURATION": "Conversations per agent in every" + }, + "INBOXES": { + "LABEL": "Added inboxes", + "DESCRIPTION": "Add inboxes for which this policy will be applicable.", + "ADD_BUTTON": "Add inbox", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select inboxes to add", + "ADD_BUTTON": "Hozzáadás" + }, + "EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started", + "API": { + "SUCCESS_MESSAGE": "Inbox successfully added to policy", + "ERROR_MESSAGE": "Failed to add inbox to policy" + } + } + }, + "DELETE_POLICY": { + "SUCCESS_MESSAGE": "Assignment policy deleted successfully", + "ERROR_MESSAGE": "Failed to delete assignment policy" + } + }, + "AGENT_CAPACITY_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Agent capacity", + "CREATE_POLICY": "New policy" + }, + "CARD": { + "POPOVER": "Added agents", + "EDIT": "Szerkesztés" + }, + "NO_RECORDS_FOUND": "No agent capacity policies found" + }, + "CREATE": { + "HEADER": { + "TITLE": "Create agent capacity policy" + }, + "CREATE_BUTTON": "Create policy", + "API": { + "SUCCESS_MESSAGE": "Agent capacity policy created successfully", + "ERROR_MESSAGE": "Failed to create agent capacity policy" + } + }, + "EDIT": { + "HEADER": { + "TITLE": "Edit agent capacity policy" + }, + "EDIT_BUTTON": "Update policy", + "CONFIRM_ADD_AGENT_DIALOG": { + "TITLE": "Add agent", + "DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.", + "CONFIRM_BUTTON_LABEL": "Continue", + "CANCEL_BUTTON_LABEL": "Mégse" + }, + "API": { + "SUCCESS_MESSAGE": "Agent capacity policy updated successfully", + "ERROR_MESSAGE": "Failed to update agent capacity policy" + }, + "AGENT_API": { + "ADD": { + "SUCCESS_MESSAGE": "Agent added to policy successfully", + "ERROR_MESSAGE": "Failed to add agent to policy" + }, + "REMOVE": { + "SUCCESS_MESSAGE": "Agent removed from policy successfully", + "ERROR_MESSAGE": "Failed to remove agent from policy" + } + } + }, + "FORM": { + "NAME": { + "LABEL": "Policy name:", + "PLACEHOLDER": "Enter policy name" + }, + "DESCRIPTION": { + "LABEL": "Leírás:", + "PLACEHOLDER": "Enter description" + }, + "INBOX_CAPACITY_LIMIT": { + "LABEL": "Inbox capacity limits", + "ADD_BUTTON": "Add inbox", + "FIELD": { + "SELECT_INBOX": "Select inbox", + "MAX_CONVERSATIONS": "Max conversations", + "SET_LIMIT": "Set limit" + }, + "EMPTY_STATE": "No inbox limit set" + }, + "EXCLUSION_RULES": { + "LABEL": "Exclusion rules", + "DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity", + "TAGS": { + "LABEL": "Exclude conversations tagged with specific labels", + "ADD_TAG": "add tag", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select tags to add" + }, + "EMPTY_STATE": "No tags added to this policy." + }, + "DURATION": { + "LABEL": "Exclude conversations older than a specified duration", + "PLACEHOLDER": "Set time" + } + }, + "USERS": { + "LABEL": "Assigned agents", + "DESCRIPTION": "Add agents for which this policy will be applicable.", + "ADD_BUTTON": "Add agent", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select agents to add", + "ADD_BUTTON": "Hozzáadás" + }, + "EMPTY_STATE": "No agents added", + "API": { + "SUCCESS_MESSAGE": "Agent successfully added to policy", + "ERROR_MESSAGE": "Failed to add agent to policy" + } + } + }, + "DELETE_POLICY": { + "SUCCESS_MESSAGE": "Agent capacity policy deleted successfully", + "ERROR_MESSAGE": "Failed to delete agent capacity policy" + } + }, + "DELETE_POLICY": { + "TITLE": "Delete policy", + "DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.", + "CONFIRM_BUTTON_LABEL": "Törlés", + "CANCEL_BUTTON_LABEL": "Mégse" + } } } diff --git a/app/javascript/dashboard/i18n/locale/hy/conversation.json b/app/javascript/dashboard/i18n/locale/hy/conversation.json index 93f375e7f..9fd39b70f 100644 --- a/app/javascript/dashboard/i18n/locale/hy/conversation.json +++ b/app/javascript/dashboard/i18n/locale/hy/conversation.json @@ -71,6 +71,17 @@ "SHOW_LABELS": "Show labels", "HIDE_LABELS": "Hide labels" }, + "VOICE_CALL": { + "INCOMING_CALL": "Incoming call", + "OUTGOING_CALL": "Outgoing call", + "CALL_IN_PROGRESS": "Call in progress", + "NO_ANSWER": "No answer", + "MISSED_CALL": "Missed call", + "CALL_ENDED": "Call ended", + "NOT_ANSWERED_YET": "Not answered yet", + "THEY_ANSWERED": "They answered", + "YOU_ANSWERED": "You answered" + }, "HEADER": { "RESOLVE_ACTION": "Resolve", "REOPEN_ACTION": "Reopen", diff --git a/app/javascript/dashboard/i18n/locale/hy/settings.json b/app/javascript/dashboard/i18n/locale/hy/settings.json index d547538db..c95eada84 100644 --- a/app/javascript/dashboard/i18n/locale/hy/settings.json +++ b/app/javascript/dashboard/i18n/locale/hy/settings.json @@ -51,6 +51,13 @@ "LARGER": "Larger", "EXTRA_LARGE": "Extra Large" } + }, + "LANGUAGE": { + "TITLE": "Preferred Language", + "NOTE": "Choose the language you want to use.", + "UPDATE_SUCCESS": "Your Language settings have been updated successfully", + "UPDATE_ERROR": "There is an error while updating the language settings, please try again", + "USE_ACCOUNT_DEFAULT": "Use account default" } }, "MESSAGE_SIGNATURE_SECTION": { @@ -330,6 +337,7 @@ "REPORTS_LABEL": "Labels", "REPORTS_INBOX": "Inbox", "REPORTS_TEAM": "Team", + "AGENT_ASSIGNMENT": "Agent Assignment", "SET_AVAILABILITY_TITLE": "Set yourself as", "SET_YOUR_AVAILABILITY": "Set your availability", "SLA": "SLA", @@ -418,5 +426,255 @@ "SWITCH_TO_REPLY": "Switch to Reply", "TOGGLE_SNOOZE_DROPDOWN": "Toggle snooze dropdown" } + }, + "ASSIGNMENT_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Agent assignment", + "DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here" + }, + "ASSIGNMENT_POLICY": { + "TITLE": "Assignment policy", + "DESCRIPTION": "Manage how conversations get assigned in inboxes.", + "FEATURES": [ + "Assign by conversations evenly or by available capacity", + "Add fair distribution rules to avoid overloading any agent", + "Add inboxes to a policy - one policy per inbox" + ] + }, + "AGENT_CAPACITY_POLICY": { + "TITLE": "Agent capacity policy", + "DESCRIPTION": "Manage workload for agents.", + "FEATURES": [ + "Define maximum conversations per inbox", + "Create exceptions based on labels and time", + "Add agents to a policy - one policy per agent" + ] + } + }, + "AGENT_ASSIGNMENT_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Assignment policy", + "CREATE_POLICY": "New policy" + }, + "CARD": { + "ORDER": "Order", + "PRIORITY": "Priority", + "ACTIVE": "Active", + "INACTIVE": "Inactive", + "POPOVER": "Added inboxes", + "EDIT": "Edit" + }, + "NO_RECORDS_FOUND": "No assignment policies found" + }, + "CREATE": { + "HEADER": { + "TITLE": "Create assignment policy" + }, + "CREATE_BUTTON": "Create policy", + "API": { + "SUCCESS_MESSAGE": "Assignment policy created successfully", + "ERROR_MESSAGE": "Failed to create assignment policy" + } + }, + "EDIT": { + "HEADER": { + "TITLE": "Edit assignment policy" + }, + "EDIT_BUTTON": "Update policy", + "CONFIRM_ADD_INBOX_DIALOG": { + "TITLE": "Add inbox", + "DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.", + "CONFIRM_BUTTON_LABEL": "Continue", + "CANCEL_BUTTON_LABEL": "Cancel" + }, + "API": { + "SUCCESS_MESSAGE": "Assignment policy updated successfully", + "ERROR_MESSAGE": "Failed to update assignment policy" + }, + "INBOX_API": { + "ADD": { + "SUCCESS_MESSAGE": "Inbox added to policy successfully", + "ERROR_MESSAGE": "Failed to add inbox to policy" + }, + "REMOVE": { + "SUCCESS_MESSAGE": "Inbox removed from policy successfully", + "ERROR_MESSAGE": "Failed to remove inbox from policy" + } + } + }, + "FORM": { + "NAME": { + "LABEL": "Policy name:", + "PLACEHOLDER": "Enter policy name" + }, + "DESCRIPTION": { + "LABEL": "Description:", + "PLACEHOLDER": "Enter description" + }, + "STATUS": { + "LABEL": "Status:", + "PLACEHOLDER": "Select status", + "ACTIVE": "Policy is active", + "INACTIVE": "Policy is inactive" + }, + "ASSIGNMENT_ORDER": { + "LABEL": "Assignment order", + "ROUND_ROBIN": { + "LABEL": "Round robin", + "DESCRIPTION": "Assign conversations evenly among agents." + }, + "BALANCED": { + "LABEL": "Balanced", + "DESCRIPTION": "Assign conversations based on available capacity." + } + }, + "ASSIGNMENT_PRIORITY": { + "LABEL": "Assignment priority", + "EARLIEST_CREATED": { + "LABEL": "Earliest created", + "DESCRIPTION": "The conversation that was created first gets assigned first." + }, + "LONGEST_WAITING": { + "LABEL": "Longest waiting", + "DESCRIPTION": "The conversation waiting the longest gets assigned first." + } + }, + "FAIR_DISTRIBUTION": { + "LABEL": "Fair distribution policy", + "DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.", + "INPUT_MAX": "Assign max", + "DURATION": "Conversations per agent in every" + }, + "INBOXES": { + "LABEL": "Added inboxes", + "DESCRIPTION": "Add inboxes for which this policy will be applicable.", + "ADD_BUTTON": "Add inbox", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select inboxes to add", + "ADD_BUTTON": "Add" + }, + "EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started", + "API": { + "SUCCESS_MESSAGE": "Inbox successfully added to policy", + "ERROR_MESSAGE": "Failed to add inbox to policy" + } + } + }, + "DELETE_POLICY": { + "SUCCESS_MESSAGE": "Assignment policy deleted successfully", + "ERROR_MESSAGE": "Failed to delete assignment policy" + } + }, + "AGENT_CAPACITY_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Agent capacity", + "CREATE_POLICY": "New policy" + }, + "CARD": { + "POPOVER": "Added agents", + "EDIT": "Edit" + }, + "NO_RECORDS_FOUND": "No agent capacity policies found" + }, + "CREATE": { + "HEADER": { + "TITLE": "Create agent capacity policy" + }, + "CREATE_BUTTON": "Create policy", + "API": { + "SUCCESS_MESSAGE": "Agent capacity policy created successfully", + "ERROR_MESSAGE": "Failed to create agent capacity policy" + } + }, + "EDIT": { + "HEADER": { + "TITLE": "Edit agent capacity policy" + }, + "EDIT_BUTTON": "Update policy", + "CONFIRM_ADD_AGENT_DIALOG": { + "TITLE": "Add agent", + "DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.", + "CONFIRM_BUTTON_LABEL": "Continue", + "CANCEL_BUTTON_LABEL": "Cancel" + }, + "API": { + "SUCCESS_MESSAGE": "Agent capacity policy updated successfully", + "ERROR_MESSAGE": "Failed to update agent capacity policy" + }, + "AGENT_API": { + "ADD": { + "SUCCESS_MESSAGE": "Agent added to policy successfully", + "ERROR_MESSAGE": "Failed to add agent to policy" + }, + "REMOVE": { + "SUCCESS_MESSAGE": "Agent removed from policy successfully", + "ERROR_MESSAGE": "Failed to remove agent from policy" + } + } + }, + "FORM": { + "NAME": { + "LABEL": "Policy name:", + "PLACEHOLDER": "Enter policy name" + }, + "DESCRIPTION": { + "LABEL": "Description:", + "PLACEHOLDER": "Enter description" + }, + "INBOX_CAPACITY_LIMIT": { + "LABEL": "Inbox capacity limits", + "ADD_BUTTON": "Add inbox", + "FIELD": { + "SELECT_INBOX": "Select inbox", + "MAX_CONVERSATIONS": "Max conversations", + "SET_LIMIT": "Set limit" + }, + "EMPTY_STATE": "No inbox limit set" + }, + "EXCLUSION_RULES": { + "LABEL": "Exclusion rules", + "DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity", + "TAGS": { + "LABEL": "Exclude conversations tagged with specific labels", + "ADD_TAG": "add tag", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select tags to add" + }, + "EMPTY_STATE": "No tags added to this policy." + }, + "DURATION": { + "LABEL": "Exclude conversations older than a specified duration", + "PLACEHOLDER": "Set time" + } + }, + "USERS": { + "LABEL": "Assigned agents", + "DESCRIPTION": "Add agents for which this policy will be applicable.", + "ADD_BUTTON": "Add agent", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select agents to add", + "ADD_BUTTON": "Add" + }, + "EMPTY_STATE": "No agents added", + "API": { + "SUCCESS_MESSAGE": "Agent successfully added to policy", + "ERROR_MESSAGE": "Failed to add agent to policy" + } + } + }, + "DELETE_POLICY": { + "SUCCESS_MESSAGE": "Agent capacity policy deleted successfully", + "ERROR_MESSAGE": "Failed to delete agent capacity policy" + } + }, + "DELETE_POLICY": { + "TITLE": "Delete policy", + "DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.", + "CONFIRM_BUTTON_LABEL": "Delete", + "CANCEL_BUTTON_LABEL": "Cancel" + } } } diff --git a/app/javascript/dashboard/i18n/locale/id/conversation.json b/app/javascript/dashboard/i18n/locale/id/conversation.json index c5ea0097e..e9197b164 100644 --- a/app/javascript/dashboard/i18n/locale/id/conversation.json +++ b/app/javascript/dashboard/i18n/locale/id/conversation.json @@ -71,6 +71,17 @@ "SHOW_LABELS": "Tampilkan label", "HIDE_LABELS": "Sembunyikan label" }, + "VOICE_CALL": { + "INCOMING_CALL": "Incoming call", + "OUTGOING_CALL": "Outgoing call", + "CALL_IN_PROGRESS": "Call in progress", + "NO_ANSWER": "No answer", + "MISSED_CALL": "Missed call", + "CALL_ENDED": "Call ended", + "NOT_ANSWERED_YET": "Not answered yet", + "THEY_ANSWERED": "They answered", + "YOU_ANSWERED": "You answered" + }, "HEADER": { "RESOLVE_ACTION": "Menyelesaikan", "REOPEN_ACTION": "Buka Kembali", diff --git a/app/javascript/dashboard/i18n/locale/id/settings.json b/app/javascript/dashboard/i18n/locale/id/settings.json index 916b9cc6e..7ec0eb569 100644 --- a/app/javascript/dashboard/i18n/locale/id/settings.json +++ b/app/javascript/dashboard/i18n/locale/id/settings.json @@ -51,6 +51,13 @@ "LARGER": "Larger", "EXTRA_LARGE": "Extra Large" } + }, + "LANGUAGE": { + "TITLE": "Preferred Language", + "NOTE": "Choose the language you want to use.", + "UPDATE_SUCCESS": "Your Language settings have been updated successfully", + "UPDATE_ERROR": "There is an error while updating the language settings, please try again", + "USE_ACCOUNT_DEFAULT": "Use account default" } }, "MESSAGE_SIGNATURE_SECTION": { @@ -330,6 +337,7 @@ "REPORTS_LABEL": "Label", "REPORTS_INBOX": "Kotak Masuk", "REPORTS_TEAM": "Tim", + "AGENT_ASSIGNMENT": "Agent Assignment", "SET_AVAILABILITY_TITLE": "Atur diri anda sebagai", "SET_YOUR_AVAILABILITY": "Atur ketersediaan Anda", "SLA": "SLA", @@ -418,5 +426,255 @@ "SWITCH_TO_REPLY": "Beralih ke Balasan", "TOGGLE_SNOOZE_DROPDOWN": "Buka/Tutup dropdown penundaan" } + }, + "ASSIGNMENT_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Agent assignment", + "DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here" + }, + "ASSIGNMENT_POLICY": { + "TITLE": "Assignment policy", + "DESCRIPTION": "Manage how conversations get assigned in inboxes.", + "FEATURES": [ + "Assign by conversations evenly or by available capacity", + "Add fair distribution rules to avoid overloading any agent", + "Add inboxes to a policy - one policy per inbox" + ] + }, + "AGENT_CAPACITY_POLICY": { + "TITLE": "Agent capacity policy", + "DESCRIPTION": "Manage workload for agents.", + "FEATURES": [ + "Define maximum conversations per inbox", + "Create exceptions based on labels and time", + "Add agents to a policy - one policy per agent" + ] + } + }, + "AGENT_ASSIGNMENT_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Assignment policy", + "CREATE_POLICY": "New policy" + }, + "CARD": { + "ORDER": "Order", + "PRIORITY": "Prioritas", + "ACTIVE": "Aktif", + "INACTIVE": "Inactive", + "POPOVER": "Added inboxes", + "EDIT": "Edit" + }, + "NO_RECORDS_FOUND": "No assignment policies found" + }, + "CREATE": { + "HEADER": { + "TITLE": "Create assignment policy" + }, + "CREATE_BUTTON": "Create policy", + "API": { + "SUCCESS_MESSAGE": "Assignment policy created successfully", + "ERROR_MESSAGE": "Failed to create assignment policy" + } + }, + "EDIT": { + "HEADER": { + "TITLE": "Edit assignment policy" + }, + "EDIT_BUTTON": "Update policy", + "CONFIRM_ADD_INBOX_DIALOG": { + "TITLE": "Add inbox", + "DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.", + "CONFIRM_BUTTON_LABEL": "Continue", + "CANCEL_BUTTON_LABEL": "Batalkan" + }, + "API": { + "SUCCESS_MESSAGE": "Assignment policy updated successfully", + "ERROR_MESSAGE": "Failed to update assignment policy" + }, + "INBOX_API": { + "ADD": { + "SUCCESS_MESSAGE": "Inbox added to policy successfully", + "ERROR_MESSAGE": "Failed to add inbox to policy" + }, + "REMOVE": { + "SUCCESS_MESSAGE": "Inbox removed from policy successfully", + "ERROR_MESSAGE": "Failed to remove inbox from policy" + } + } + }, + "FORM": { + "NAME": { + "LABEL": "Policy name:", + "PLACEHOLDER": "Enter policy name" + }, + "DESCRIPTION": { + "LABEL": "Deskripsi:", + "PLACEHOLDER": "Enter description" + }, + "STATUS": { + "LABEL": "Status:", + "PLACEHOLDER": "Select status", + "ACTIVE": "Policy is active", + "INACTIVE": "Policy is inactive" + }, + "ASSIGNMENT_ORDER": { + "LABEL": "Assignment order", + "ROUND_ROBIN": { + "LABEL": "Round robin", + "DESCRIPTION": "Assign conversations evenly among agents." + }, + "BALANCED": { + "LABEL": "Balanced", + "DESCRIPTION": "Assign conversations based on available capacity." + } + }, + "ASSIGNMENT_PRIORITY": { + "LABEL": "Assignment priority", + "EARLIEST_CREATED": { + "LABEL": "Earliest created", + "DESCRIPTION": "The conversation that was created first gets assigned first." + }, + "LONGEST_WAITING": { + "LABEL": "Longest waiting", + "DESCRIPTION": "The conversation waiting the longest gets assigned first." + } + }, + "FAIR_DISTRIBUTION": { + "LABEL": "Fair distribution policy", + "DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.", + "INPUT_MAX": "Assign max", + "DURATION": "Conversations per agent in every" + }, + "INBOXES": { + "LABEL": "Added inboxes", + "DESCRIPTION": "Add inboxes for which this policy will be applicable.", + "ADD_BUTTON": "Add inbox", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select inboxes to add", + "ADD_BUTTON": "Tambahkan" + }, + "EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started", + "API": { + "SUCCESS_MESSAGE": "Inbox successfully added to policy", + "ERROR_MESSAGE": "Failed to add inbox to policy" + } + } + }, + "DELETE_POLICY": { + "SUCCESS_MESSAGE": "Assignment policy deleted successfully", + "ERROR_MESSAGE": "Failed to delete assignment policy" + } + }, + "AGENT_CAPACITY_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Agent capacity", + "CREATE_POLICY": "New policy" + }, + "CARD": { + "POPOVER": "Added agents", + "EDIT": "Edit" + }, + "NO_RECORDS_FOUND": "No agent capacity policies found" + }, + "CREATE": { + "HEADER": { + "TITLE": "Create agent capacity policy" + }, + "CREATE_BUTTON": "Create policy", + "API": { + "SUCCESS_MESSAGE": "Agent capacity policy created successfully", + "ERROR_MESSAGE": "Failed to create agent capacity policy" + } + }, + "EDIT": { + "HEADER": { + "TITLE": "Edit agent capacity policy" + }, + "EDIT_BUTTON": "Update policy", + "CONFIRM_ADD_AGENT_DIALOG": { + "TITLE": "Add agent", + "DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.", + "CONFIRM_BUTTON_LABEL": "Continue", + "CANCEL_BUTTON_LABEL": "Batalkan" + }, + "API": { + "SUCCESS_MESSAGE": "Agent capacity policy updated successfully", + "ERROR_MESSAGE": "Failed to update agent capacity policy" + }, + "AGENT_API": { + "ADD": { + "SUCCESS_MESSAGE": "Agent added to policy successfully", + "ERROR_MESSAGE": "Failed to add agent to policy" + }, + "REMOVE": { + "SUCCESS_MESSAGE": "Agent removed from policy successfully", + "ERROR_MESSAGE": "Failed to remove agent from policy" + } + } + }, + "FORM": { + "NAME": { + "LABEL": "Policy name:", + "PLACEHOLDER": "Enter policy name" + }, + "DESCRIPTION": { + "LABEL": "Deskripsi:", + "PLACEHOLDER": "Enter description" + }, + "INBOX_CAPACITY_LIMIT": { + "LABEL": "Inbox capacity limits", + "ADD_BUTTON": "Add inbox", + "FIELD": { + "SELECT_INBOX": "Select inbox", + "MAX_CONVERSATIONS": "Max conversations", + "SET_LIMIT": "Set limit" + }, + "EMPTY_STATE": "No inbox limit set" + }, + "EXCLUSION_RULES": { + "LABEL": "Exclusion rules", + "DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity", + "TAGS": { + "LABEL": "Exclude conversations tagged with specific labels", + "ADD_TAG": "add tag", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select tags to add" + }, + "EMPTY_STATE": "No tags added to this policy." + }, + "DURATION": { + "LABEL": "Exclude conversations older than a specified duration", + "PLACEHOLDER": "Set time" + } + }, + "USERS": { + "LABEL": "Assigned agents", + "DESCRIPTION": "Add agents for which this policy will be applicable.", + "ADD_BUTTON": "Add agent", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select agents to add", + "ADD_BUTTON": "Tambahkan" + }, + "EMPTY_STATE": "No agents added", + "API": { + "SUCCESS_MESSAGE": "Agent successfully added to policy", + "ERROR_MESSAGE": "Failed to add agent to policy" + } + } + }, + "DELETE_POLICY": { + "SUCCESS_MESSAGE": "Agent capacity policy deleted successfully", + "ERROR_MESSAGE": "Failed to delete agent capacity policy" + } + }, + "DELETE_POLICY": { + "TITLE": "Delete policy", + "DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.", + "CONFIRM_BUTTON_LABEL": "Hapus", + "CANCEL_BUTTON_LABEL": "Batalkan" + } } } diff --git a/app/javascript/dashboard/i18n/locale/is/conversation.json b/app/javascript/dashboard/i18n/locale/is/conversation.json index fddb11d67..91f0421db 100644 --- a/app/javascript/dashboard/i18n/locale/is/conversation.json +++ b/app/javascript/dashboard/i18n/locale/is/conversation.json @@ -71,6 +71,17 @@ "SHOW_LABELS": "Show labels", "HIDE_LABELS": "Hide labels" }, + "VOICE_CALL": { + "INCOMING_CALL": "Incoming call", + "OUTGOING_CALL": "Outgoing call", + "CALL_IN_PROGRESS": "Call in progress", + "NO_ANSWER": "No answer", + "MISSED_CALL": "Missed call", + "CALL_ENDED": "Call ended", + "NOT_ANSWERED_YET": "Not answered yet", + "THEY_ANSWERED": "They answered", + "YOU_ANSWERED": "You answered" + }, "HEADER": { "RESOLVE_ACTION": "Resolve", "REOPEN_ACTION": "Reopen", diff --git a/app/javascript/dashboard/i18n/locale/is/settings.json b/app/javascript/dashboard/i18n/locale/is/settings.json index 380695607..8c21fd840 100644 --- a/app/javascript/dashboard/i18n/locale/is/settings.json +++ b/app/javascript/dashboard/i18n/locale/is/settings.json @@ -51,6 +51,13 @@ "LARGER": "Larger", "EXTRA_LARGE": "Extra Large" } + }, + "LANGUAGE": { + "TITLE": "Preferred Language", + "NOTE": "Choose the language you want to use.", + "UPDATE_SUCCESS": "Your Language settings have been updated successfully", + "UPDATE_ERROR": "There is an error while updating the language settings, please try again", + "USE_ACCOUNT_DEFAULT": "Use account default" } }, "MESSAGE_SIGNATURE_SECTION": { @@ -330,6 +337,7 @@ "REPORTS_LABEL": "Labels", "REPORTS_INBOX": "Innhólf", "REPORTS_TEAM": "Team", + "AGENT_ASSIGNMENT": "Agent Assignment", "SET_AVAILABILITY_TITLE": "Set yourself as", "SET_YOUR_AVAILABILITY": "Set your availability", "SLA": "SLA", @@ -418,5 +426,255 @@ "SWITCH_TO_REPLY": "Switch to Reply", "TOGGLE_SNOOZE_DROPDOWN": "Toggle snooze dropdown" } + }, + "ASSIGNMENT_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Agent assignment", + "DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here" + }, + "ASSIGNMENT_POLICY": { + "TITLE": "Assignment policy", + "DESCRIPTION": "Manage how conversations get assigned in inboxes.", + "FEATURES": [ + "Assign by conversations evenly or by available capacity", + "Add fair distribution rules to avoid overloading any agent", + "Add inboxes to a policy - one policy per inbox" + ] + }, + "AGENT_CAPACITY_POLICY": { + "TITLE": "Agent capacity policy", + "DESCRIPTION": "Manage workload for agents.", + "FEATURES": [ + "Define maximum conversations per inbox", + "Create exceptions based on labels and time", + "Add agents to a policy - one policy per agent" + ] + } + }, + "AGENT_ASSIGNMENT_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Assignment policy", + "CREATE_POLICY": "New policy" + }, + "CARD": { + "ORDER": "Order", + "PRIORITY": "Priority", + "ACTIVE": "Active", + "INACTIVE": "Inactive", + "POPOVER": "Added inboxes", + "EDIT": "Breyta" + }, + "NO_RECORDS_FOUND": "No assignment policies found" + }, + "CREATE": { + "HEADER": { + "TITLE": "Create assignment policy" + }, + "CREATE_BUTTON": "Create policy", + "API": { + "SUCCESS_MESSAGE": "Assignment policy created successfully", + "ERROR_MESSAGE": "Failed to create assignment policy" + } + }, + "EDIT": { + "HEADER": { + "TITLE": "Edit assignment policy" + }, + "EDIT_BUTTON": "Update policy", + "CONFIRM_ADD_INBOX_DIALOG": { + "TITLE": "Add inbox", + "DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.", + "CONFIRM_BUTTON_LABEL": "Continue", + "CANCEL_BUTTON_LABEL": "Hætta við" + }, + "API": { + "SUCCESS_MESSAGE": "Assignment policy updated successfully", + "ERROR_MESSAGE": "Failed to update assignment policy" + }, + "INBOX_API": { + "ADD": { + "SUCCESS_MESSAGE": "Inbox added to policy successfully", + "ERROR_MESSAGE": "Failed to add inbox to policy" + }, + "REMOVE": { + "SUCCESS_MESSAGE": "Inbox removed from policy successfully", + "ERROR_MESSAGE": "Failed to remove inbox from policy" + } + } + }, + "FORM": { + "NAME": { + "LABEL": "Policy name:", + "PLACEHOLDER": "Enter policy name" + }, + "DESCRIPTION": { + "LABEL": "Description:", + "PLACEHOLDER": "Enter description" + }, + "STATUS": { + "LABEL": "Staða:", + "PLACEHOLDER": "Select status", + "ACTIVE": "Policy is active", + "INACTIVE": "Policy is inactive" + }, + "ASSIGNMENT_ORDER": { + "LABEL": "Assignment order", + "ROUND_ROBIN": { + "LABEL": "Round robin", + "DESCRIPTION": "Assign conversations evenly among agents." + }, + "BALANCED": { + "LABEL": "Balanced", + "DESCRIPTION": "Assign conversations based on available capacity." + } + }, + "ASSIGNMENT_PRIORITY": { + "LABEL": "Assignment priority", + "EARLIEST_CREATED": { + "LABEL": "Earliest created", + "DESCRIPTION": "The conversation that was created first gets assigned first." + }, + "LONGEST_WAITING": { + "LABEL": "Longest waiting", + "DESCRIPTION": "The conversation waiting the longest gets assigned first." + } + }, + "FAIR_DISTRIBUTION": { + "LABEL": "Fair distribution policy", + "DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.", + "INPUT_MAX": "Assign max", + "DURATION": "Conversations per agent in every" + }, + "INBOXES": { + "LABEL": "Added inboxes", + "DESCRIPTION": "Add inboxes for which this policy will be applicable.", + "ADD_BUTTON": "Add inbox", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select inboxes to add", + "ADD_BUTTON": "Bæta við" + }, + "EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started", + "API": { + "SUCCESS_MESSAGE": "Inbox successfully added to policy", + "ERROR_MESSAGE": "Failed to add inbox to policy" + } + } + }, + "DELETE_POLICY": { + "SUCCESS_MESSAGE": "Assignment policy deleted successfully", + "ERROR_MESSAGE": "Failed to delete assignment policy" + } + }, + "AGENT_CAPACITY_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Agent capacity", + "CREATE_POLICY": "New policy" + }, + "CARD": { + "POPOVER": "Added agents", + "EDIT": "Breyta" + }, + "NO_RECORDS_FOUND": "No agent capacity policies found" + }, + "CREATE": { + "HEADER": { + "TITLE": "Create agent capacity policy" + }, + "CREATE_BUTTON": "Create policy", + "API": { + "SUCCESS_MESSAGE": "Agent capacity policy created successfully", + "ERROR_MESSAGE": "Failed to create agent capacity policy" + } + }, + "EDIT": { + "HEADER": { + "TITLE": "Edit agent capacity policy" + }, + "EDIT_BUTTON": "Update policy", + "CONFIRM_ADD_AGENT_DIALOG": { + "TITLE": "Add agent", + "DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.", + "CONFIRM_BUTTON_LABEL": "Continue", + "CANCEL_BUTTON_LABEL": "Hætta við" + }, + "API": { + "SUCCESS_MESSAGE": "Agent capacity policy updated successfully", + "ERROR_MESSAGE": "Failed to update agent capacity policy" + }, + "AGENT_API": { + "ADD": { + "SUCCESS_MESSAGE": "Agent added to policy successfully", + "ERROR_MESSAGE": "Failed to add agent to policy" + }, + "REMOVE": { + "SUCCESS_MESSAGE": "Agent removed from policy successfully", + "ERROR_MESSAGE": "Failed to remove agent from policy" + } + } + }, + "FORM": { + "NAME": { + "LABEL": "Policy name:", + "PLACEHOLDER": "Enter policy name" + }, + "DESCRIPTION": { + "LABEL": "Description:", + "PLACEHOLDER": "Enter description" + }, + "INBOX_CAPACITY_LIMIT": { + "LABEL": "Inbox capacity limits", + "ADD_BUTTON": "Add inbox", + "FIELD": { + "SELECT_INBOX": "Select inbox", + "MAX_CONVERSATIONS": "Max conversations", + "SET_LIMIT": "Set limit" + }, + "EMPTY_STATE": "No inbox limit set" + }, + "EXCLUSION_RULES": { + "LABEL": "Exclusion rules", + "DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity", + "TAGS": { + "LABEL": "Exclude conversations tagged with specific labels", + "ADD_TAG": "add tag", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select tags to add" + }, + "EMPTY_STATE": "No tags added to this policy." + }, + "DURATION": { + "LABEL": "Exclude conversations older than a specified duration", + "PLACEHOLDER": "Set time" + } + }, + "USERS": { + "LABEL": "Assigned agents", + "DESCRIPTION": "Add agents for which this policy will be applicable.", + "ADD_BUTTON": "Add agent", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select agents to add", + "ADD_BUTTON": "Bæta við" + }, + "EMPTY_STATE": "No agents added", + "API": { + "SUCCESS_MESSAGE": "Agent successfully added to policy", + "ERROR_MESSAGE": "Failed to add agent to policy" + } + } + }, + "DELETE_POLICY": { + "SUCCESS_MESSAGE": "Agent capacity policy deleted successfully", + "ERROR_MESSAGE": "Failed to delete agent capacity policy" + } + }, + "DELETE_POLICY": { + "TITLE": "Delete policy", + "DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.", + "CONFIRM_BUTTON_LABEL": "Eyða", + "CANCEL_BUTTON_LABEL": "Hætta við" + } } } diff --git a/app/javascript/dashboard/i18n/locale/it/conversation.json b/app/javascript/dashboard/i18n/locale/it/conversation.json index 14f51f7d8..5eccb170e 100644 --- a/app/javascript/dashboard/i18n/locale/it/conversation.json +++ b/app/javascript/dashboard/i18n/locale/it/conversation.json @@ -71,6 +71,17 @@ "SHOW_LABELS": "Show labels", "HIDE_LABELS": "Hide labels" }, + "VOICE_CALL": { + "INCOMING_CALL": "Incoming call", + "OUTGOING_CALL": "Outgoing call", + "CALL_IN_PROGRESS": "Call in progress", + "NO_ANSWER": "No answer", + "MISSED_CALL": "Missed call", + "CALL_ENDED": "Call ended", + "NOT_ANSWERED_YET": "Not answered yet", + "THEY_ANSWERED": "They answered", + "YOU_ANSWERED": "You answered" + }, "HEADER": { "RESOLVE_ACTION": "Risolvi", "REOPEN_ACTION": "Riapri", diff --git a/app/javascript/dashboard/i18n/locale/it/settings.json b/app/javascript/dashboard/i18n/locale/it/settings.json index 443bf1c47..d71268e0a 100644 --- a/app/javascript/dashboard/i18n/locale/it/settings.json +++ b/app/javascript/dashboard/i18n/locale/it/settings.json @@ -51,6 +51,13 @@ "LARGER": "Larger", "EXTRA_LARGE": "Extra Large" } + }, + "LANGUAGE": { + "TITLE": "Preferred Language", + "NOTE": "Choose the language you want to use.", + "UPDATE_SUCCESS": "Your Language settings have been updated successfully", + "UPDATE_ERROR": "There is an error while updating the language settings, please try again", + "USE_ACCOUNT_DEFAULT": "Use account default" } }, "MESSAGE_SIGNATURE_SECTION": { @@ -330,6 +337,7 @@ "REPORTS_LABEL": "Etichette", "REPORTS_INBOX": "Posta", "REPORTS_TEAM": "Team", + "AGENT_ASSIGNMENT": "Agent Assignment", "SET_AVAILABILITY_TITLE": "Imposta te stesso come", "SET_YOUR_AVAILABILITY": "Imposta la tua disponibilità", "SLA": "SLA", @@ -418,5 +426,255 @@ "SWITCH_TO_REPLY": "Passa a Risposta", "TOGGLE_SNOOZE_DROPDOWN": "Attiva/Disattiva sospensione a discesa" } + }, + "ASSIGNMENT_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Agent assignment", + "DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here" + }, + "ASSIGNMENT_POLICY": { + "TITLE": "Assignment policy", + "DESCRIPTION": "Manage how conversations get assigned in inboxes.", + "FEATURES": [ + "Assign by conversations evenly or by available capacity", + "Add fair distribution rules to avoid overloading any agent", + "Add inboxes to a policy - one policy per inbox" + ] + }, + "AGENT_CAPACITY_POLICY": { + "TITLE": "Agent capacity policy", + "DESCRIPTION": "Manage workload for agents.", + "FEATURES": [ + "Define maximum conversations per inbox", + "Create exceptions based on labels and time", + "Add agents to a policy - one policy per agent" + ] + } + }, + "AGENT_ASSIGNMENT_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Assignment policy", + "CREATE_POLICY": "New policy" + }, + "CARD": { + "ORDER": "Order", + "PRIORITY": "Priorità", + "ACTIVE": "Attivo", + "INACTIVE": "Inactive", + "POPOVER": "Added inboxes", + "EDIT": "Modifica" + }, + "NO_RECORDS_FOUND": "No assignment policies found" + }, + "CREATE": { + "HEADER": { + "TITLE": "Create assignment policy" + }, + "CREATE_BUTTON": "Create policy", + "API": { + "SUCCESS_MESSAGE": "Assignment policy created successfully", + "ERROR_MESSAGE": "Failed to create assignment policy" + } + }, + "EDIT": { + "HEADER": { + "TITLE": "Edit assignment policy" + }, + "EDIT_BUTTON": "Update policy", + "CONFIRM_ADD_INBOX_DIALOG": { + "TITLE": "Add inbox", + "DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.", + "CONFIRM_BUTTON_LABEL": "Continue", + "CANCEL_BUTTON_LABEL": "annulla" + }, + "API": { + "SUCCESS_MESSAGE": "Assignment policy updated successfully", + "ERROR_MESSAGE": "Failed to update assignment policy" + }, + "INBOX_API": { + "ADD": { + "SUCCESS_MESSAGE": "Inbox added to policy successfully", + "ERROR_MESSAGE": "Failed to add inbox to policy" + }, + "REMOVE": { + "SUCCESS_MESSAGE": "Inbox removed from policy successfully", + "ERROR_MESSAGE": "Failed to remove inbox from policy" + } + } + }, + "FORM": { + "NAME": { + "LABEL": "Policy name:", + "PLACEHOLDER": "Enter policy name" + }, + "DESCRIPTION": { + "LABEL": "Descrizione:", + "PLACEHOLDER": "Enter description" + }, + "STATUS": { + "LABEL": "Stato:", + "PLACEHOLDER": "Select status", + "ACTIVE": "Policy is active", + "INACTIVE": "Policy is inactive" + }, + "ASSIGNMENT_ORDER": { + "LABEL": "Assignment order", + "ROUND_ROBIN": { + "LABEL": "Round robin", + "DESCRIPTION": "Assign conversations evenly among agents." + }, + "BALANCED": { + "LABEL": "Balanced", + "DESCRIPTION": "Assign conversations based on available capacity." + } + }, + "ASSIGNMENT_PRIORITY": { + "LABEL": "Assignment priority", + "EARLIEST_CREATED": { + "LABEL": "Earliest created", + "DESCRIPTION": "The conversation that was created first gets assigned first." + }, + "LONGEST_WAITING": { + "LABEL": "Longest waiting", + "DESCRIPTION": "The conversation waiting the longest gets assigned first." + } + }, + "FAIR_DISTRIBUTION": { + "LABEL": "Fair distribution policy", + "DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.", + "INPUT_MAX": "Assign max", + "DURATION": "Conversations per agent in every" + }, + "INBOXES": { + "LABEL": "Added inboxes", + "DESCRIPTION": "Add inboxes for which this policy will be applicable.", + "ADD_BUTTON": "Add inbox", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select inboxes to add", + "ADD_BUTTON": "Aggiungi" + }, + "EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started", + "API": { + "SUCCESS_MESSAGE": "Inbox successfully added to policy", + "ERROR_MESSAGE": "Failed to add inbox to policy" + } + } + }, + "DELETE_POLICY": { + "SUCCESS_MESSAGE": "Assignment policy deleted successfully", + "ERROR_MESSAGE": "Failed to delete assignment policy" + } + }, + "AGENT_CAPACITY_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Agent capacity", + "CREATE_POLICY": "New policy" + }, + "CARD": { + "POPOVER": "Added agents", + "EDIT": "Modifica" + }, + "NO_RECORDS_FOUND": "No agent capacity policies found" + }, + "CREATE": { + "HEADER": { + "TITLE": "Create agent capacity policy" + }, + "CREATE_BUTTON": "Create policy", + "API": { + "SUCCESS_MESSAGE": "Agent capacity policy created successfully", + "ERROR_MESSAGE": "Failed to create agent capacity policy" + } + }, + "EDIT": { + "HEADER": { + "TITLE": "Edit agent capacity policy" + }, + "EDIT_BUTTON": "Update policy", + "CONFIRM_ADD_AGENT_DIALOG": { + "TITLE": "Add agent", + "DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.", + "CONFIRM_BUTTON_LABEL": "Continue", + "CANCEL_BUTTON_LABEL": "annulla" + }, + "API": { + "SUCCESS_MESSAGE": "Agent capacity policy updated successfully", + "ERROR_MESSAGE": "Failed to update agent capacity policy" + }, + "AGENT_API": { + "ADD": { + "SUCCESS_MESSAGE": "Agent added to policy successfully", + "ERROR_MESSAGE": "Failed to add agent to policy" + }, + "REMOVE": { + "SUCCESS_MESSAGE": "Agent removed from policy successfully", + "ERROR_MESSAGE": "Failed to remove agent from policy" + } + } + }, + "FORM": { + "NAME": { + "LABEL": "Policy name:", + "PLACEHOLDER": "Enter policy name" + }, + "DESCRIPTION": { + "LABEL": "Descrizione:", + "PLACEHOLDER": "Enter description" + }, + "INBOX_CAPACITY_LIMIT": { + "LABEL": "Inbox capacity limits", + "ADD_BUTTON": "Add inbox", + "FIELD": { + "SELECT_INBOX": "Select inbox", + "MAX_CONVERSATIONS": "Max conversations", + "SET_LIMIT": "Set limit" + }, + "EMPTY_STATE": "No inbox limit set" + }, + "EXCLUSION_RULES": { + "LABEL": "Exclusion rules", + "DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity", + "TAGS": { + "LABEL": "Exclude conversations tagged with specific labels", + "ADD_TAG": "add tag", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select tags to add" + }, + "EMPTY_STATE": "No tags added to this policy." + }, + "DURATION": { + "LABEL": "Exclude conversations older than a specified duration", + "PLACEHOLDER": "Set time" + } + }, + "USERS": { + "LABEL": "Assigned agents", + "DESCRIPTION": "Add agents for which this policy will be applicable.", + "ADD_BUTTON": "Add agent", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select agents to add", + "ADD_BUTTON": "Aggiungi" + }, + "EMPTY_STATE": "No agents added", + "API": { + "SUCCESS_MESSAGE": "Agent successfully added to policy", + "ERROR_MESSAGE": "Failed to add agent to policy" + } + } + }, + "DELETE_POLICY": { + "SUCCESS_MESSAGE": "Agent capacity policy deleted successfully", + "ERROR_MESSAGE": "Failed to delete agent capacity policy" + } + }, + "DELETE_POLICY": { + "TITLE": "Delete policy", + "DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.", + "CONFIRM_BUTTON_LABEL": "Elimina", + "CANCEL_BUTTON_LABEL": "annulla" + } } } diff --git a/app/javascript/dashboard/i18n/locale/ja/conversation.json b/app/javascript/dashboard/i18n/locale/ja/conversation.json index c6b250858..99dde2a7a 100644 --- a/app/javascript/dashboard/i18n/locale/ja/conversation.json +++ b/app/javascript/dashboard/i18n/locale/ja/conversation.json @@ -71,6 +71,17 @@ "SHOW_LABELS": "ラベルを表示", "HIDE_LABELS": "ラベルを隠す" }, + "VOICE_CALL": { + "INCOMING_CALL": "Incoming call", + "OUTGOING_CALL": "Outgoing call", + "CALL_IN_PROGRESS": "Call in progress", + "NO_ANSWER": "No answer", + "MISSED_CALL": "Missed call", + "CALL_ENDED": "Call ended", + "NOT_ANSWERED_YET": "Not answered yet", + "THEY_ANSWERED": "They answered", + "YOU_ANSWERED": "You answered" + }, "HEADER": { "RESOLVE_ACTION": "解決する", "REOPEN_ACTION": "再開する", diff --git a/app/javascript/dashboard/i18n/locale/ja/settings.json b/app/javascript/dashboard/i18n/locale/ja/settings.json index c938f7793..0e236a7ed 100644 --- a/app/javascript/dashboard/i18n/locale/ja/settings.json +++ b/app/javascript/dashboard/i18n/locale/ja/settings.json @@ -51,6 +51,13 @@ "LARGER": "Larger", "EXTRA_LARGE": "Extra Large" } + }, + "LANGUAGE": { + "TITLE": "Preferred Language", + "NOTE": "Choose the language you want to use.", + "UPDATE_SUCCESS": "Your Language settings have been updated successfully", + "UPDATE_ERROR": "There is an error while updating the language settings, please try again", + "USE_ACCOUNT_DEFAULT": "Use account default" } }, "MESSAGE_SIGNATURE_SECTION": { @@ -330,6 +337,7 @@ "REPORTS_LABEL": "ラベル", "REPORTS_INBOX": "受信トレイ", "REPORTS_TEAM": "チーム", + "AGENT_ASSIGNMENT": "Agent Assignment", "SET_AVAILABILITY_TITLE": "ステータスを設定", "SET_YOUR_AVAILABILITY": "利用可能ステータスを設定", "SLA": "SLA", @@ -418,5 +426,255 @@ "SWITCH_TO_REPLY": "返信に切り替え", "TOGGLE_SNOOZE_DROPDOWN": "スヌーズドロップダウンを切り替え" } + }, + "ASSIGNMENT_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Agent assignment", + "DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here" + }, + "ASSIGNMENT_POLICY": { + "TITLE": "Assignment policy", + "DESCRIPTION": "Manage how conversations get assigned in inboxes.", + "FEATURES": [ + "Assign by conversations evenly or by available capacity", + "Add fair distribution rules to avoid overloading any agent", + "Add inboxes to a policy - one policy per inbox" + ] + }, + "AGENT_CAPACITY_POLICY": { + "TITLE": "Agent capacity policy", + "DESCRIPTION": "Manage workload for agents.", + "FEATURES": [ + "Define maximum conversations per inbox", + "Create exceptions based on labels and time", + "Add agents to a policy - one policy per agent" + ] + } + }, + "AGENT_ASSIGNMENT_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Assignment policy", + "CREATE_POLICY": "New policy" + }, + "CARD": { + "ORDER": "Order", + "PRIORITY": "優先度", + "ACTIVE": "有効", + "INACTIVE": "Inactive", + "POPOVER": "Added inboxes", + "EDIT": "編集" + }, + "NO_RECORDS_FOUND": "No assignment policies found" + }, + "CREATE": { + "HEADER": { + "TITLE": "Create assignment policy" + }, + "CREATE_BUTTON": "Create policy", + "API": { + "SUCCESS_MESSAGE": "Assignment policy created successfully", + "ERROR_MESSAGE": "Failed to create assignment policy" + } + }, + "EDIT": { + "HEADER": { + "TITLE": "Edit assignment policy" + }, + "EDIT_BUTTON": "Update policy", + "CONFIRM_ADD_INBOX_DIALOG": { + "TITLE": "Add inbox", + "DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.", + "CONFIRM_BUTTON_LABEL": "Continue", + "CANCEL_BUTTON_LABEL": "キャンセル" + }, + "API": { + "SUCCESS_MESSAGE": "Assignment policy updated successfully", + "ERROR_MESSAGE": "Failed to update assignment policy" + }, + "INBOX_API": { + "ADD": { + "SUCCESS_MESSAGE": "Inbox added to policy successfully", + "ERROR_MESSAGE": "Failed to add inbox to policy" + }, + "REMOVE": { + "SUCCESS_MESSAGE": "Inbox removed from policy successfully", + "ERROR_MESSAGE": "Failed to remove inbox from policy" + } + } + }, + "FORM": { + "NAME": { + "LABEL": "Policy name:", + "PLACEHOLDER": "Enter policy name" + }, + "DESCRIPTION": { + "LABEL": "説明:", + "PLACEHOLDER": "説明を入力" + }, + "STATUS": { + "LABEL": "ステータス:", + "PLACEHOLDER": "状況を選択", + "ACTIVE": "Policy is active", + "INACTIVE": "Policy is inactive" + }, + "ASSIGNMENT_ORDER": { + "LABEL": "Assignment order", + "ROUND_ROBIN": { + "LABEL": "Round robin", + "DESCRIPTION": "Assign conversations evenly among agents." + }, + "BALANCED": { + "LABEL": "Balanced", + "DESCRIPTION": "Assign conversations based on available capacity." + } + }, + "ASSIGNMENT_PRIORITY": { + "LABEL": "Assignment priority", + "EARLIEST_CREATED": { + "LABEL": "Earliest created", + "DESCRIPTION": "The conversation that was created first gets assigned first." + }, + "LONGEST_WAITING": { + "LABEL": "Longest waiting", + "DESCRIPTION": "The conversation waiting the longest gets assigned first." + } + }, + "FAIR_DISTRIBUTION": { + "LABEL": "Fair distribution policy", + "DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.", + "INPUT_MAX": "Assign max", + "DURATION": "Conversations per agent in every" + }, + "INBOXES": { + "LABEL": "Added inboxes", + "DESCRIPTION": "Add inboxes for which this policy will be applicable.", + "ADD_BUTTON": "Add inbox", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select inboxes to add", + "ADD_BUTTON": "追加" + }, + "EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started", + "API": { + "SUCCESS_MESSAGE": "Inbox successfully added to policy", + "ERROR_MESSAGE": "Failed to add inbox to policy" + } + } + }, + "DELETE_POLICY": { + "SUCCESS_MESSAGE": "Assignment policy deleted successfully", + "ERROR_MESSAGE": "Failed to delete assignment policy" + } + }, + "AGENT_CAPACITY_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Agent capacity", + "CREATE_POLICY": "New policy" + }, + "CARD": { + "POPOVER": "Added agents", + "EDIT": "編集" + }, + "NO_RECORDS_FOUND": "No agent capacity policies found" + }, + "CREATE": { + "HEADER": { + "TITLE": "Create agent capacity policy" + }, + "CREATE_BUTTON": "Create policy", + "API": { + "SUCCESS_MESSAGE": "Agent capacity policy created successfully", + "ERROR_MESSAGE": "Failed to create agent capacity policy" + } + }, + "EDIT": { + "HEADER": { + "TITLE": "Edit agent capacity policy" + }, + "EDIT_BUTTON": "Update policy", + "CONFIRM_ADD_AGENT_DIALOG": { + "TITLE": "Add agent", + "DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.", + "CONFIRM_BUTTON_LABEL": "Continue", + "CANCEL_BUTTON_LABEL": "キャンセル" + }, + "API": { + "SUCCESS_MESSAGE": "Agent capacity policy updated successfully", + "ERROR_MESSAGE": "Failed to update agent capacity policy" + }, + "AGENT_API": { + "ADD": { + "SUCCESS_MESSAGE": "Agent added to policy successfully", + "ERROR_MESSAGE": "Failed to add agent to policy" + }, + "REMOVE": { + "SUCCESS_MESSAGE": "Agent removed from policy successfully", + "ERROR_MESSAGE": "Failed to remove agent from policy" + } + } + }, + "FORM": { + "NAME": { + "LABEL": "Policy name:", + "PLACEHOLDER": "Enter policy name" + }, + "DESCRIPTION": { + "LABEL": "説明:", + "PLACEHOLDER": "説明を入力" + }, + "INBOX_CAPACITY_LIMIT": { + "LABEL": "Inbox capacity limits", + "ADD_BUTTON": "Add inbox", + "FIELD": { + "SELECT_INBOX": "Select inbox", + "MAX_CONVERSATIONS": "Max conversations", + "SET_LIMIT": "Set limit" + }, + "EMPTY_STATE": "No inbox limit set" + }, + "EXCLUSION_RULES": { + "LABEL": "Exclusion rules", + "DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity", + "TAGS": { + "LABEL": "Exclude conversations tagged with specific labels", + "ADD_TAG": "add tag", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select tags to add" + }, + "EMPTY_STATE": "No tags added to this policy." + }, + "DURATION": { + "LABEL": "Exclude conversations older than a specified duration", + "PLACEHOLDER": "Set time" + } + }, + "USERS": { + "LABEL": "Assigned agents", + "DESCRIPTION": "Add agents for which this policy will be applicable.", + "ADD_BUTTON": "Add agent", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select agents to add", + "ADD_BUTTON": "追加" + }, + "EMPTY_STATE": "No agents added", + "API": { + "SUCCESS_MESSAGE": "Agent successfully added to policy", + "ERROR_MESSAGE": "Failed to add agent to policy" + } + } + }, + "DELETE_POLICY": { + "SUCCESS_MESSAGE": "Agent capacity policy deleted successfully", + "ERROR_MESSAGE": "Failed to delete agent capacity policy" + } + }, + "DELETE_POLICY": { + "TITLE": "Delete policy", + "DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.", + "CONFIRM_BUTTON_LABEL": "削除", + "CANCEL_BUTTON_LABEL": "キャンセル" + } } } diff --git a/app/javascript/dashboard/i18n/locale/ka/conversation.json b/app/javascript/dashboard/i18n/locale/ka/conversation.json index 93f375e7f..9fd39b70f 100644 --- a/app/javascript/dashboard/i18n/locale/ka/conversation.json +++ b/app/javascript/dashboard/i18n/locale/ka/conversation.json @@ -71,6 +71,17 @@ "SHOW_LABELS": "Show labels", "HIDE_LABELS": "Hide labels" }, + "VOICE_CALL": { + "INCOMING_CALL": "Incoming call", + "OUTGOING_CALL": "Outgoing call", + "CALL_IN_PROGRESS": "Call in progress", + "NO_ANSWER": "No answer", + "MISSED_CALL": "Missed call", + "CALL_ENDED": "Call ended", + "NOT_ANSWERED_YET": "Not answered yet", + "THEY_ANSWERED": "They answered", + "YOU_ANSWERED": "You answered" + }, "HEADER": { "RESOLVE_ACTION": "Resolve", "REOPEN_ACTION": "Reopen", diff --git a/app/javascript/dashboard/i18n/locale/ka/settings.json b/app/javascript/dashboard/i18n/locale/ka/settings.json index 98c3f559b..7c10f417b 100644 --- a/app/javascript/dashboard/i18n/locale/ka/settings.json +++ b/app/javascript/dashboard/i18n/locale/ka/settings.json @@ -51,6 +51,13 @@ "LARGER": "Larger", "EXTRA_LARGE": "Extra Large" } + }, + "LANGUAGE": { + "TITLE": "Preferred Language", + "NOTE": "Choose the language you want to use.", + "UPDATE_SUCCESS": "Your Language settings have been updated successfully", + "UPDATE_ERROR": "There is an error while updating the language settings, please try again", + "USE_ACCOUNT_DEFAULT": "Use account default" } }, "MESSAGE_SIGNATURE_SECTION": { @@ -330,6 +337,7 @@ "REPORTS_LABEL": "Labels", "REPORTS_INBOX": "Inbox", "REPORTS_TEAM": "Team", + "AGENT_ASSIGNMENT": "Agent Assignment", "SET_AVAILABILITY_TITLE": "Set yourself as", "SET_YOUR_AVAILABILITY": "Set your availability", "SLA": "SLA", @@ -418,5 +426,255 @@ "SWITCH_TO_REPLY": "Switch to Reply", "TOGGLE_SNOOZE_DROPDOWN": "Toggle snooze dropdown" } + }, + "ASSIGNMENT_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Agent assignment", + "DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here" + }, + "ASSIGNMENT_POLICY": { + "TITLE": "Assignment policy", + "DESCRIPTION": "Manage how conversations get assigned in inboxes.", + "FEATURES": [ + "Assign by conversations evenly or by available capacity", + "Add fair distribution rules to avoid overloading any agent", + "Add inboxes to a policy - one policy per inbox" + ] + }, + "AGENT_CAPACITY_POLICY": { + "TITLE": "Agent capacity policy", + "DESCRIPTION": "Manage workload for agents.", + "FEATURES": [ + "Define maximum conversations per inbox", + "Create exceptions based on labels and time", + "Add agents to a policy - one policy per agent" + ] + } + }, + "AGENT_ASSIGNMENT_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Assignment policy", + "CREATE_POLICY": "New policy" + }, + "CARD": { + "ORDER": "Order", + "PRIORITY": "Priority", + "ACTIVE": "Active", + "INACTIVE": "Inactive", + "POPOVER": "Added inboxes", + "EDIT": "Edit" + }, + "NO_RECORDS_FOUND": "No assignment policies found" + }, + "CREATE": { + "HEADER": { + "TITLE": "Create assignment policy" + }, + "CREATE_BUTTON": "Create policy", + "API": { + "SUCCESS_MESSAGE": "Assignment policy created successfully", + "ERROR_MESSAGE": "Failed to create assignment policy" + } + }, + "EDIT": { + "HEADER": { + "TITLE": "Edit assignment policy" + }, + "EDIT_BUTTON": "Update policy", + "CONFIRM_ADD_INBOX_DIALOG": { + "TITLE": "Add inbox", + "DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.", + "CONFIRM_BUTTON_LABEL": "Continue", + "CANCEL_BUTTON_LABEL": "Cancel" + }, + "API": { + "SUCCESS_MESSAGE": "Assignment policy updated successfully", + "ERROR_MESSAGE": "Failed to update assignment policy" + }, + "INBOX_API": { + "ADD": { + "SUCCESS_MESSAGE": "Inbox added to policy successfully", + "ERROR_MESSAGE": "Failed to add inbox to policy" + }, + "REMOVE": { + "SUCCESS_MESSAGE": "Inbox removed from policy successfully", + "ERROR_MESSAGE": "Failed to remove inbox from policy" + } + } + }, + "FORM": { + "NAME": { + "LABEL": "Policy name:", + "PLACEHOLDER": "Enter policy name" + }, + "DESCRIPTION": { + "LABEL": "Description:", + "PLACEHOLDER": "Enter description" + }, + "STATUS": { + "LABEL": "Status:", + "PLACEHOLDER": "Select status", + "ACTIVE": "Policy is active", + "INACTIVE": "Policy is inactive" + }, + "ASSIGNMENT_ORDER": { + "LABEL": "Assignment order", + "ROUND_ROBIN": { + "LABEL": "Round robin", + "DESCRIPTION": "Assign conversations evenly among agents." + }, + "BALANCED": { + "LABEL": "Balanced", + "DESCRIPTION": "Assign conversations based on available capacity." + } + }, + "ASSIGNMENT_PRIORITY": { + "LABEL": "Assignment priority", + "EARLIEST_CREATED": { + "LABEL": "Earliest created", + "DESCRIPTION": "The conversation that was created first gets assigned first." + }, + "LONGEST_WAITING": { + "LABEL": "Longest waiting", + "DESCRIPTION": "The conversation waiting the longest gets assigned first." + } + }, + "FAIR_DISTRIBUTION": { + "LABEL": "Fair distribution policy", + "DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.", + "INPUT_MAX": "Assign max", + "DURATION": "Conversations per agent in every" + }, + "INBOXES": { + "LABEL": "Added inboxes", + "DESCRIPTION": "Add inboxes for which this policy will be applicable.", + "ADD_BUTTON": "Add inbox", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select inboxes to add", + "ADD_BUTTON": "Add" + }, + "EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started", + "API": { + "SUCCESS_MESSAGE": "Inbox successfully added to policy", + "ERROR_MESSAGE": "Failed to add inbox to policy" + } + } + }, + "DELETE_POLICY": { + "SUCCESS_MESSAGE": "Assignment policy deleted successfully", + "ERROR_MESSAGE": "Failed to delete assignment policy" + } + }, + "AGENT_CAPACITY_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Agent capacity", + "CREATE_POLICY": "New policy" + }, + "CARD": { + "POPOVER": "Added agents", + "EDIT": "Edit" + }, + "NO_RECORDS_FOUND": "No agent capacity policies found" + }, + "CREATE": { + "HEADER": { + "TITLE": "Create agent capacity policy" + }, + "CREATE_BUTTON": "Create policy", + "API": { + "SUCCESS_MESSAGE": "Agent capacity policy created successfully", + "ERROR_MESSAGE": "Failed to create agent capacity policy" + } + }, + "EDIT": { + "HEADER": { + "TITLE": "Edit agent capacity policy" + }, + "EDIT_BUTTON": "Update policy", + "CONFIRM_ADD_AGENT_DIALOG": { + "TITLE": "Add agent", + "DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.", + "CONFIRM_BUTTON_LABEL": "Continue", + "CANCEL_BUTTON_LABEL": "Cancel" + }, + "API": { + "SUCCESS_MESSAGE": "Agent capacity policy updated successfully", + "ERROR_MESSAGE": "Failed to update agent capacity policy" + }, + "AGENT_API": { + "ADD": { + "SUCCESS_MESSAGE": "Agent added to policy successfully", + "ERROR_MESSAGE": "Failed to add agent to policy" + }, + "REMOVE": { + "SUCCESS_MESSAGE": "Agent removed from policy successfully", + "ERROR_MESSAGE": "Failed to remove agent from policy" + } + } + }, + "FORM": { + "NAME": { + "LABEL": "Policy name:", + "PLACEHOLDER": "Enter policy name" + }, + "DESCRIPTION": { + "LABEL": "Description:", + "PLACEHOLDER": "Enter description" + }, + "INBOX_CAPACITY_LIMIT": { + "LABEL": "Inbox capacity limits", + "ADD_BUTTON": "Add inbox", + "FIELD": { + "SELECT_INBOX": "Select inbox", + "MAX_CONVERSATIONS": "Max conversations", + "SET_LIMIT": "Set limit" + }, + "EMPTY_STATE": "No inbox limit set" + }, + "EXCLUSION_RULES": { + "LABEL": "Exclusion rules", + "DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity", + "TAGS": { + "LABEL": "Exclude conversations tagged with specific labels", + "ADD_TAG": "add tag", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select tags to add" + }, + "EMPTY_STATE": "No tags added to this policy." + }, + "DURATION": { + "LABEL": "Exclude conversations older than a specified duration", + "PLACEHOLDER": "Set time" + } + }, + "USERS": { + "LABEL": "Assigned agents", + "DESCRIPTION": "Add agents for which this policy will be applicable.", + "ADD_BUTTON": "Add agent", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select agents to add", + "ADD_BUTTON": "Add" + }, + "EMPTY_STATE": "No agents added", + "API": { + "SUCCESS_MESSAGE": "Agent successfully added to policy", + "ERROR_MESSAGE": "Failed to add agent to policy" + } + } + }, + "DELETE_POLICY": { + "SUCCESS_MESSAGE": "Agent capacity policy deleted successfully", + "ERROR_MESSAGE": "Failed to delete agent capacity policy" + } + }, + "DELETE_POLICY": { + "TITLE": "Delete policy", + "DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.", + "CONFIRM_BUTTON_LABEL": "Delete", + "CANCEL_BUTTON_LABEL": "Cancel" + } } } diff --git a/app/javascript/dashboard/i18n/locale/ko/conversation.json b/app/javascript/dashboard/i18n/locale/ko/conversation.json index 83e102572..1278ad79e 100644 --- a/app/javascript/dashboard/i18n/locale/ko/conversation.json +++ b/app/javascript/dashboard/i18n/locale/ko/conversation.json @@ -71,6 +71,17 @@ "SHOW_LABELS": "Show labels", "HIDE_LABELS": "Hide labels" }, + "VOICE_CALL": { + "INCOMING_CALL": "Incoming call", + "OUTGOING_CALL": "Outgoing call", + "CALL_IN_PROGRESS": "Call in progress", + "NO_ANSWER": "No answer", + "MISSED_CALL": "Missed call", + "CALL_ENDED": "Call ended", + "NOT_ANSWERED_YET": "Not answered yet", + "THEY_ANSWERED": "They answered", + "YOU_ANSWERED": "You answered" + }, "HEADER": { "RESOLVE_ACTION": "해결함", "REOPEN_ACTION": "다시 열기", diff --git a/app/javascript/dashboard/i18n/locale/ko/settings.json b/app/javascript/dashboard/i18n/locale/ko/settings.json index 2dcbcd532..980e64262 100644 --- a/app/javascript/dashboard/i18n/locale/ko/settings.json +++ b/app/javascript/dashboard/i18n/locale/ko/settings.json @@ -51,6 +51,13 @@ "LARGER": "Larger", "EXTRA_LARGE": "Extra Large" } + }, + "LANGUAGE": { + "TITLE": "Preferred Language", + "NOTE": "Choose the language you want to use.", + "UPDATE_SUCCESS": "Your Language settings have been updated successfully", + "UPDATE_ERROR": "There is an error while updating the language settings, please try again", + "USE_ACCOUNT_DEFAULT": "Use account default" } }, "MESSAGE_SIGNATURE_SECTION": { @@ -330,6 +337,7 @@ "REPORTS_LABEL": "라벨", "REPORTS_INBOX": "받은 메시지함", "REPORTS_TEAM": "Team", + "AGENT_ASSIGNMENT": "Agent Assignment", "SET_AVAILABILITY_TITLE": "Set yourself as", "SET_YOUR_AVAILABILITY": "영업시간 설정", "SLA": "SLA", @@ -418,5 +426,255 @@ "SWITCH_TO_REPLY": "Switch to Reply", "TOGGLE_SNOOZE_DROPDOWN": "Toggle snooze dropdown" } + }, + "ASSIGNMENT_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Agent assignment", + "DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here" + }, + "ASSIGNMENT_POLICY": { + "TITLE": "Assignment policy", + "DESCRIPTION": "Manage how conversations get assigned in inboxes.", + "FEATURES": [ + "Assign by conversations evenly or by available capacity", + "Add fair distribution rules to avoid overloading any agent", + "Add inboxes to a policy - one policy per inbox" + ] + }, + "AGENT_CAPACITY_POLICY": { + "TITLE": "Agent capacity policy", + "DESCRIPTION": "Manage workload for agents.", + "FEATURES": [ + "Define maximum conversations per inbox", + "Create exceptions based on labels and time", + "Add agents to a policy - one policy per agent" + ] + } + }, + "AGENT_ASSIGNMENT_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Assignment policy", + "CREATE_POLICY": "New policy" + }, + "CARD": { + "ORDER": "Order", + "PRIORITY": "Priority", + "ACTIVE": "Active", + "INACTIVE": "Inactive", + "POPOVER": "Added inboxes", + "EDIT": "수정" + }, + "NO_RECORDS_FOUND": "No assignment policies found" + }, + "CREATE": { + "HEADER": { + "TITLE": "Create assignment policy" + }, + "CREATE_BUTTON": "Create policy", + "API": { + "SUCCESS_MESSAGE": "Assignment policy created successfully", + "ERROR_MESSAGE": "Failed to create assignment policy" + } + }, + "EDIT": { + "HEADER": { + "TITLE": "Edit assignment policy" + }, + "EDIT_BUTTON": "Update policy", + "CONFIRM_ADD_INBOX_DIALOG": { + "TITLE": "Add inbox", + "DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.", + "CONFIRM_BUTTON_LABEL": "Continue", + "CANCEL_BUTTON_LABEL": "취소" + }, + "API": { + "SUCCESS_MESSAGE": "Assignment policy updated successfully", + "ERROR_MESSAGE": "Failed to update assignment policy" + }, + "INBOX_API": { + "ADD": { + "SUCCESS_MESSAGE": "Inbox added to policy successfully", + "ERROR_MESSAGE": "Failed to add inbox to policy" + }, + "REMOVE": { + "SUCCESS_MESSAGE": "Inbox removed from policy successfully", + "ERROR_MESSAGE": "Failed to remove inbox from policy" + } + } + }, + "FORM": { + "NAME": { + "LABEL": "Policy name:", + "PLACEHOLDER": "Enter policy name" + }, + "DESCRIPTION": { + "LABEL": "내용:", + "PLACEHOLDER": "Enter description" + }, + "STATUS": { + "LABEL": "상태:", + "PLACEHOLDER": "Select status", + "ACTIVE": "Policy is active", + "INACTIVE": "Policy is inactive" + }, + "ASSIGNMENT_ORDER": { + "LABEL": "Assignment order", + "ROUND_ROBIN": { + "LABEL": "Round robin", + "DESCRIPTION": "Assign conversations evenly among agents." + }, + "BALANCED": { + "LABEL": "Balanced", + "DESCRIPTION": "Assign conversations based on available capacity." + } + }, + "ASSIGNMENT_PRIORITY": { + "LABEL": "Assignment priority", + "EARLIEST_CREATED": { + "LABEL": "Earliest created", + "DESCRIPTION": "The conversation that was created first gets assigned first." + }, + "LONGEST_WAITING": { + "LABEL": "Longest waiting", + "DESCRIPTION": "The conversation waiting the longest gets assigned first." + } + }, + "FAIR_DISTRIBUTION": { + "LABEL": "Fair distribution policy", + "DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.", + "INPUT_MAX": "Assign max", + "DURATION": "Conversations per agent in every" + }, + "INBOXES": { + "LABEL": "Added inboxes", + "DESCRIPTION": "Add inboxes for which this policy will be applicable.", + "ADD_BUTTON": "Add inbox", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select inboxes to add", + "ADD_BUTTON": "추가하기" + }, + "EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started", + "API": { + "SUCCESS_MESSAGE": "Inbox successfully added to policy", + "ERROR_MESSAGE": "Failed to add inbox to policy" + } + } + }, + "DELETE_POLICY": { + "SUCCESS_MESSAGE": "Assignment policy deleted successfully", + "ERROR_MESSAGE": "Failed to delete assignment policy" + } + }, + "AGENT_CAPACITY_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Agent capacity", + "CREATE_POLICY": "New policy" + }, + "CARD": { + "POPOVER": "Added agents", + "EDIT": "수정" + }, + "NO_RECORDS_FOUND": "No agent capacity policies found" + }, + "CREATE": { + "HEADER": { + "TITLE": "Create agent capacity policy" + }, + "CREATE_BUTTON": "Create policy", + "API": { + "SUCCESS_MESSAGE": "Agent capacity policy created successfully", + "ERROR_MESSAGE": "Failed to create agent capacity policy" + } + }, + "EDIT": { + "HEADER": { + "TITLE": "Edit agent capacity policy" + }, + "EDIT_BUTTON": "Update policy", + "CONFIRM_ADD_AGENT_DIALOG": { + "TITLE": "Add agent", + "DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.", + "CONFIRM_BUTTON_LABEL": "Continue", + "CANCEL_BUTTON_LABEL": "취소" + }, + "API": { + "SUCCESS_MESSAGE": "Agent capacity policy updated successfully", + "ERROR_MESSAGE": "Failed to update agent capacity policy" + }, + "AGENT_API": { + "ADD": { + "SUCCESS_MESSAGE": "Agent added to policy successfully", + "ERROR_MESSAGE": "Failed to add agent to policy" + }, + "REMOVE": { + "SUCCESS_MESSAGE": "Agent removed from policy successfully", + "ERROR_MESSAGE": "Failed to remove agent from policy" + } + } + }, + "FORM": { + "NAME": { + "LABEL": "Policy name:", + "PLACEHOLDER": "Enter policy name" + }, + "DESCRIPTION": { + "LABEL": "내용:", + "PLACEHOLDER": "Enter description" + }, + "INBOX_CAPACITY_LIMIT": { + "LABEL": "Inbox capacity limits", + "ADD_BUTTON": "Add inbox", + "FIELD": { + "SELECT_INBOX": "Select inbox", + "MAX_CONVERSATIONS": "Max conversations", + "SET_LIMIT": "Set limit" + }, + "EMPTY_STATE": "No inbox limit set" + }, + "EXCLUSION_RULES": { + "LABEL": "Exclusion rules", + "DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity", + "TAGS": { + "LABEL": "Exclude conversations tagged with specific labels", + "ADD_TAG": "add tag", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select tags to add" + }, + "EMPTY_STATE": "No tags added to this policy." + }, + "DURATION": { + "LABEL": "Exclude conversations older than a specified duration", + "PLACEHOLDER": "Set time" + } + }, + "USERS": { + "LABEL": "Assigned agents", + "DESCRIPTION": "Add agents for which this policy will be applicable.", + "ADD_BUTTON": "Add agent", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select agents to add", + "ADD_BUTTON": "추가하기" + }, + "EMPTY_STATE": "No agents added", + "API": { + "SUCCESS_MESSAGE": "Agent successfully added to policy", + "ERROR_MESSAGE": "Failed to add agent to policy" + } + } + }, + "DELETE_POLICY": { + "SUCCESS_MESSAGE": "Agent capacity policy deleted successfully", + "ERROR_MESSAGE": "Failed to delete agent capacity policy" + } + }, + "DELETE_POLICY": { + "TITLE": "Delete policy", + "DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.", + "CONFIRM_BUTTON_LABEL": "삭제", + "CANCEL_BUTTON_LABEL": "취소" + } } } diff --git a/app/javascript/dashboard/i18n/locale/lt/conversation.json b/app/javascript/dashboard/i18n/locale/lt/conversation.json index cd3d7451d..eb8a0d144 100644 --- a/app/javascript/dashboard/i18n/locale/lt/conversation.json +++ b/app/javascript/dashboard/i18n/locale/lt/conversation.json @@ -71,6 +71,17 @@ "SHOW_LABELS": "Rodyti etiketes", "HIDE_LABELS": "Slėpti etiketes" }, + "VOICE_CALL": { + "INCOMING_CALL": "Incoming call", + "OUTGOING_CALL": "Outgoing call", + "CALL_IN_PROGRESS": "Call in progress", + "NO_ANSWER": "No answer", + "MISSED_CALL": "Missed call", + "CALL_ENDED": "Call ended", + "NOT_ANSWERED_YET": "Not answered yet", + "THEY_ANSWERED": "They answered", + "YOU_ANSWERED": "You answered" + }, "HEADER": { "RESOLVE_ACTION": "Išspręsti", "REOPEN_ACTION": "Atidarykite iš naujo", diff --git a/app/javascript/dashboard/i18n/locale/lt/settings.json b/app/javascript/dashboard/i18n/locale/lt/settings.json index b80a711de..e1867468b 100644 --- a/app/javascript/dashboard/i18n/locale/lt/settings.json +++ b/app/javascript/dashboard/i18n/locale/lt/settings.json @@ -51,6 +51,13 @@ "LARGER": "Larger", "EXTRA_LARGE": "Extra Large" } + }, + "LANGUAGE": { + "TITLE": "Preferred Language", + "NOTE": "Choose the language you want to use.", + "UPDATE_SUCCESS": "Your Language settings have been updated successfully", + "UPDATE_ERROR": "There is an error while updating the language settings, please try again", + "USE_ACCOUNT_DEFAULT": "Use account default" } }, "MESSAGE_SIGNATURE_SECTION": { @@ -330,6 +337,7 @@ "REPORTS_LABEL": "Etiketės", "REPORTS_INBOX": "Gautų laiškų aplankas", "REPORTS_TEAM": "Komanda", + "AGENT_ASSIGNMENT": "Agent Assignment", "SET_AVAILABILITY_TITLE": "Nustatykite save kaip", "SET_YOUR_AVAILABILITY": "Nustatykite savo pasiekiamumą", "SLA": "SLA", @@ -418,5 +426,255 @@ "SWITCH_TO_REPLY": "Perjungti į Atsakyti", "TOGGLE_SNOOZE_DROPDOWN": "Perjungti snooze išskleidžiamąjį meniu" } + }, + "ASSIGNMENT_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Agent assignment", + "DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here" + }, + "ASSIGNMENT_POLICY": { + "TITLE": "Assignment policy", + "DESCRIPTION": "Manage how conversations get assigned in inboxes.", + "FEATURES": [ + "Assign by conversations evenly or by available capacity", + "Add fair distribution rules to avoid overloading any agent", + "Add inboxes to a policy - one policy per inbox" + ] + }, + "AGENT_CAPACITY_POLICY": { + "TITLE": "Agent capacity policy", + "DESCRIPTION": "Manage workload for agents.", + "FEATURES": [ + "Define maximum conversations per inbox", + "Create exceptions based on labels and time", + "Add agents to a policy - one policy per agent" + ] + } + }, + "AGENT_ASSIGNMENT_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Assignment policy", + "CREATE_POLICY": "New policy" + }, + "CARD": { + "ORDER": "Order", + "PRIORITY": "Prioritetas", + "ACTIVE": "Aktyvus", + "INACTIVE": "Inactive", + "POPOVER": "Added inboxes", + "EDIT": "Redaguoti" + }, + "NO_RECORDS_FOUND": "No assignment policies found" + }, + "CREATE": { + "HEADER": { + "TITLE": "Create assignment policy" + }, + "CREATE_BUTTON": "Create policy", + "API": { + "SUCCESS_MESSAGE": "Assignment policy created successfully", + "ERROR_MESSAGE": "Failed to create assignment policy" + } + }, + "EDIT": { + "HEADER": { + "TITLE": "Edit assignment policy" + }, + "EDIT_BUTTON": "Update policy", + "CONFIRM_ADD_INBOX_DIALOG": { + "TITLE": "Add inbox", + "DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.", + "CONFIRM_BUTTON_LABEL": "Continue", + "CANCEL_BUTTON_LABEL": "Atšaukti" + }, + "API": { + "SUCCESS_MESSAGE": "Assignment policy updated successfully", + "ERROR_MESSAGE": "Failed to update assignment policy" + }, + "INBOX_API": { + "ADD": { + "SUCCESS_MESSAGE": "Inbox added to policy successfully", + "ERROR_MESSAGE": "Failed to add inbox to policy" + }, + "REMOVE": { + "SUCCESS_MESSAGE": "Inbox removed from policy successfully", + "ERROR_MESSAGE": "Failed to remove inbox from policy" + } + } + }, + "FORM": { + "NAME": { + "LABEL": "Policy name:", + "PLACEHOLDER": "Enter policy name" + }, + "DESCRIPTION": { + "LABEL": "Aprašymas:", + "PLACEHOLDER": "Enter description" + }, + "STATUS": { + "LABEL": "Būsena:", + "PLACEHOLDER": "Select status", + "ACTIVE": "Policy is active", + "INACTIVE": "Policy is inactive" + }, + "ASSIGNMENT_ORDER": { + "LABEL": "Assignment order", + "ROUND_ROBIN": { + "LABEL": "Round robin", + "DESCRIPTION": "Assign conversations evenly among agents." + }, + "BALANCED": { + "LABEL": "Balanced", + "DESCRIPTION": "Assign conversations based on available capacity." + } + }, + "ASSIGNMENT_PRIORITY": { + "LABEL": "Assignment priority", + "EARLIEST_CREATED": { + "LABEL": "Earliest created", + "DESCRIPTION": "The conversation that was created first gets assigned first." + }, + "LONGEST_WAITING": { + "LABEL": "Longest waiting", + "DESCRIPTION": "The conversation waiting the longest gets assigned first." + } + }, + "FAIR_DISTRIBUTION": { + "LABEL": "Fair distribution policy", + "DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.", + "INPUT_MAX": "Assign max", + "DURATION": "Conversations per agent in every" + }, + "INBOXES": { + "LABEL": "Added inboxes", + "DESCRIPTION": "Add inboxes for which this policy will be applicable.", + "ADD_BUTTON": "Add inbox", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select inboxes to add", + "ADD_BUTTON": "Pridėti" + }, + "EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started", + "API": { + "SUCCESS_MESSAGE": "Inbox successfully added to policy", + "ERROR_MESSAGE": "Failed to add inbox to policy" + } + } + }, + "DELETE_POLICY": { + "SUCCESS_MESSAGE": "Assignment policy deleted successfully", + "ERROR_MESSAGE": "Failed to delete assignment policy" + } + }, + "AGENT_CAPACITY_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Agent capacity", + "CREATE_POLICY": "New policy" + }, + "CARD": { + "POPOVER": "Added agents", + "EDIT": "Redaguoti" + }, + "NO_RECORDS_FOUND": "No agent capacity policies found" + }, + "CREATE": { + "HEADER": { + "TITLE": "Create agent capacity policy" + }, + "CREATE_BUTTON": "Create policy", + "API": { + "SUCCESS_MESSAGE": "Agent capacity policy created successfully", + "ERROR_MESSAGE": "Failed to create agent capacity policy" + } + }, + "EDIT": { + "HEADER": { + "TITLE": "Edit agent capacity policy" + }, + "EDIT_BUTTON": "Update policy", + "CONFIRM_ADD_AGENT_DIALOG": { + "TITLE": "Add agent", + "DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.", + "CONFIRM_BUTTON_LABEL": "Continue", + "CANCEL_BUTTON_LABEL": "Atšaukti" + }, + "API": { + "SUCCESS_MESSAGE": "Agent capacity policy updated successfully", + "ERROR_MESSAGE": "Failed to update agent capacity policy" + }, + "AGENT_API": { + "ADD": { + "SUCCESS_MESSAGE": "Agent added to policy successfully", + "ERROR_MESSAGE": "Failed to add agent to policy" + }, + "REMOVE": { + "SUCCESS_MESSAGE": "Agent removed from policy successfully", + "ERROR_MESSAGE": "Failed to remove agent from policy" + } + } + }, + "FORM": { + "NAME": { + "LABEL": "Policy name:", + "PLACEHOLDER": "Enter policy name" + }, + "DESCRIPTION": { + "LABEL": "Aprašymas:", + "PLACEHOLDER": "Enter description" + }, + "INBOX_CAPACITY_LIMIT": { + "LABEL": "Inbox capacity limits", + "ADD_BUTTON": "Add inbox", + "FIELD": { + "SELECT_INBOX": "Select inbox", + "MAX_CONVERSATIONS": "Max conversations", + "SET_LIMIT": "Set limit" + }, + "EMPTY_STATE": "No inbox limit set" + }, + "EXCLUSION_RULES": { + "LABEL": "Exclusion rules", + "DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity", + "TAGS": { + "LABEL": "Exclude conversations tagged with specific labels", + "ADD_TAG": "add tag", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select tags to add" + }, + "EMPTY_STATE": "No tags added to this policy." + }, + "DURATION": { + "LABEL": "Exclude conversations older than a specified duration", + "PLACEHOLDER": "Set time" + } + }, + "USERS": { + "LABEL": "Assigned agents", + "DESCRIPTION": "Add agents for which this policy will be applicable.", + "ADD_BUTTON": "Add agent", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select agents to add", + "ADD_BUTTON": "Pridėti" + }, + "EMPTY_STATE": "No agents added", + "API": { + "SUCCESS_MESSAGE": "Agent successfully added to policy", + "ERROR_MESSAGE": "Failed to add agent to policy" + } + } + }, + "DELETE_POLICY": { + "SUCCESS_MESSAGE": "Agent capacity policy deleted successfully", + "ERROR_MESSAGE": "Failed to delete agent capacity policy" + } + }, + "DELETE_POLICY": { + "TITLE": "Delete policy", + "DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.", + "CONFIRM_BUTTON_LABEL": "Ištrinti", + "CANCEL_BUTTON_LABEL": "Atšaukti" + } } } diff --git a/app/javascript/dashboard/i18n/locale/lv/conversation.json b/app/javascript/dashboard/i18n/locale/lv/conversation.json index 819402e5a..e8bf5e497 100644 --- a/app/javascript/dashboard/i18n/locale/lv/conversation.json +++ b/app/javascript/dashboard/i18n/locale/lv/conversation.json @@ -71,6 +71,17 @@ "SHOW_LABELS": "Rādīt etiķetes", "HIDE_LABELS": "Slēpt etiķetes" }, + "VOICE_CALL": { + "INCOMING_CALL": "Incoming call", + "OUTGOING_CALL": "Outgoing call", + "CALL_IN_PROGRESS": "Call in progress", + "NO_ANSWER": "No answer", + "MISSED_CALL": "Missed call", + "CALL_ENDED": "Call ended", + "NOT_ANSWERED_YET": "Not answered yet", + "THEY_ANSWERED": "They answered", + "YOU_ANSWERED": "You answered" + }, "HEADER": { "RESOLVE_ACTION": "Atrisināt", "REOPEN_ACTION": "Atkārtoti atvērt", diff --git a/app/javascript/dashboard/i18n/locale/lv/settings.json b/app/javascript/dashboard/i18n/locale/lv/settings.json index 9caf8de0b..1aed96f2c 100644 --- a/app/javascript/dashboard/i18n/locale/lv/settings.json +++ b/app/javascript/dashboard/i18n/locale/lv/settings.json @@ -51,6 +51,13 @@ "LARGER": "Lielāks", "EXTRA_LARGE": "Īpaši Liels" } + }, + "LANGUAGE": { + "TITLE": "Preferred Language", + "NOTE": "Choose the language you want to use.", + "UPDATE_SUCCESS": "Your Language settings have been updated successfully", + "UPDATE_ERROR": "There is an error while updating the language settings, please try again", + "USE_ACCOUNT_DEFAULT": "Use account default" } }, "MESSAGE_SIGNATURE_SECTION": { @@ -330,6 +337,7 @@ "REPORTS_LABEL": "Etiķetes", "REPORTS_INBOX": "Iesūtne", "REPORTS_TEAM": "Komanda", + "AGENT_ASSIGNMENT": "Agent Assignment", "SET_AVAILABILITY_TITLE": "Iestatīt sevi kā", "SET_YOUR_AVAILABILITY": "Iestatīt savu pieejamību", "SLA": "SLA", @@ -418,5 +426,255 @@ "SWITCH_TO_REPLY": "Pārslēgties uz Atbildi", "TOGGLE_SNOOZE_DROPDOWN": "Pārslēgt atlikšanas nolaižamo izvēlni" } + }, + "ASSIGNMENT_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Agent assignment", + "DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here" + }, + "ASSIGNMENT_POLICY": { + "TITLE": "Assignment policy", + "DESCRIPTION": "Manage how conversations get assigned in inboxes.", + "FEATURES": [ + "Assign by conversations evenly or by available capacity", + "Add fair distribution rules to avoid overloading any agent", + "Add inboxes to a policy - one policy per inbox" + ] + }, + "AGENT_CAPACITY_POLICY": { + "TITLE": "Agent capacity policy", + "DESCRIPTION": "Manage workload for agents.", + "FEATURES": [ + "Define maximum conversations per inbox", + "Create exceptions based on labels and time", + "Add agents to a policy - one policy per agent" + ] + } + }, + "AGENT_ASSIGNMENT_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Assignment policy", + "CREATE_POLICY": "New policy" + }, + "CARD": { + "ORDER": "Order", + "PRIORITY": "Prioritāte", + "ACTIVE": "Aktīvs", + "INACTIVE": "Inactive", + "POPOVER": "Added inboxes", + "EDIT": "Rediģēt" + }, + "NO_RECORDS_FOUND": "No assignment policies found" + }, + "CREATE": { + "HEADER": { + "TITLE": "Create assignment policy" + }, + "CREATE_BUTTON": "Create policy", + "API": { + "SUCCESS_MESSAGE": "Assignment policy created successfully", + "ERROR_MESSAGE": "Failed to create assignment policy" + } + }, + "EDIT": { + "HEADER": { + "TITLE": "Edit assignment policy" + }, + "EDIT_BUTTON": "Update policy", + "CONFIRM_ADD_INBOX_DIALOG": { + "TITLE": "Add inbox", + "DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.", + "CONFIRM_BUTTON_LABEL": "Continue", + "CANCEL_BUTTON_LABEL": "Atcelt" + }, + "API": { + "SUCCESS_MESSAGE": "Assignment policy updated successfully", + "ERROR_MESSAGE": "Failed to update assignment policy" + }, + "INBOX_API": { + "ADD": { + "SUCCESS_MESSAGE": "Inbox added to policy successfully", + "ERROR_MESSAGE": "Failed to add inbox to policy" + }, + "REMOVE": { + "SUCCESS_MESSAGE": "Inbox removed from policy successfully", + "ERROR_MESSAGE": "Failed to remove inbox from policy" + } + } + }, + "FORM": { + "NAME": { + "LABEL": "Policy name:", + "PLACEHOLDER": "Enter policy name" + }, + "DESCRIPTION": { + "LABEL": "Apraksts:", + "PLACEHOLDER": "Ievadiet aprakstu" + }, + "STATUS": { + "LABEL": "Statuss:", + "PLACEHOLDER": "Izvēlēties statusu", + "ACTIVE": "Policy is active", + "INACTIVE": "Policy is inactive" + }, + "ASSIGNMENT_ORDER": { + "LABEL": "Assignment order", + "ROUND_ROBIN": { + "LABEL": "Round robin", + "DESCRIPTION": "Assign conversations evenly among agents." + }, + "BALANCED": { + "LABEL": "Balanced", + "DESCRIPTION": "Assign conversations based on available capacity." + } + }, + "ASSIGNMENT_PRIORITY": { + "LABEL": "Assignment priority", + "EARLIEST_CREATED": { + "LABEL": "Earliest created", + "DESCRIPTION": "The conversation that was created first gets assigned first." + }, + "LONGEST_WAITING": { + "LABEL": "Longest waiting", + "DESCRIPTION": "The conversation waiting the longest gets assigned first." + } + }, + "FAIR_DISTRIBUTION": { + "LABEL": "Fair distribution policy", + "DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.", + "INPUT_MAX": "Assign max", + "DURATION": "Conversations per agent in every" + }, + "INBOXES": { + "LABEL": "Added inboxes", + "DESCRIPTION": "Add inboxes for which this policy will be applicable.", + "ADD_BUTTON": "Add inbox", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select inboxes to add", + "ADD_BUTTON": "Pievienot" + }, + "EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started", + "API": { + "SUCCESS_MESSAGE": "Inbox successfully added to policy", + "ERROR_MESSAGE": "Failed to add inbox to policy" + } + } + }, + "DELETE_POLICY": { + "SUCCESS_MESSAGE": "Assignment policy deleted successfully", + "ERROR_MESSAGE": "Failed to delete assignment policy" + } + }, + "AGENT_CAPACITY_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Agent capacity", + "CREATE_POLICY": "New policy" + }, + "CARD": { + "POPOVER": "Added agents", + "EDIT": "Rediģēt" + }, + "NO_RECORDS_FOUND": "No agent capacity policies found" + }, + "CREATE": { + "HEADER": { + "TITLE": "Create agent capacity policy" + }, + "CREATE_BUTTON": "Create policy", + "API": { + "SUCCESS_MESSAGE": "Agent capacity policy created successfully", + "ERROR_MESSAGE": "Failed to create agent capacity policy" + } + }, + "EDIT": { + "HEADER": { + "TITLE": "Edit agent capacity policy" + }, + "EDIT_BUTTON": "Update policy", + "CONFIRM_ADD_AGENT_DIALOG": { + "TITLE": "Add agent", + "DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.", + "CONFIRM_BUTTON_LABEL": "Continue", + "CANCEL_BUTTON_LABEL": "Atcelt" + }, + "API": { + "SUCCESS_MESSAGE": "Agent capacity policy updated successfully", + "ERROR_MESSAGE": "Failed to update agent capacity policy" + }, + "AGENT_API": { + "ADD": { + "SUCCESS_MESSAGE": "Agent added to policy successfully", + "ERROR_MESSAGE": "Failed to add agent to policy" + }, + "REMOVE": { + "SUCCESS_MESSAGE": "Agent removed from policy successfully", + "ERROR_MESSAGE": "Failed to remove agent from policy" + } + } + }, + "FORM": { + "NAME": { + "LABEL": "Policy name:", + "PLACEHOLDER": "Enter policy name" + }, + "DESCRIPTION": { + "LABEL": "Apraksts:", + "PLACEHOLDER": "Ievadiet aprakstu" + }, + "INBOX_CAPACITY_LIMIT": { + "LABEL": "Inbox capacity limits", + "ADD_BUTTON": "Add inbox", + "FIELD": { + "SELECT_INBOX": "Select inbox", + "MAX_CONVERSATIONS": "Max conversations", + "SET_LIMIT": "Set limit" + }, + "EMPTY_STATE": "No inbox limit set" + }, + "EXCLUSION_RULES": { + "LABEL": "Exclusion rules", + "DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity", + "TAGS": { + "LABEL": "Exclude conversations tagged with specific labels", + "ADD_TAG": "add tag", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select tags to add" + }, + "EMPTY_STATE": "No tags added to this policy." + }, + "DURATION": { + "LABEL": "Exclude conversations older than a specified duration", + "PLACEHOLDER": "Set time" + } + }, + "USERS": { + "LABEL": "Assigned agents", + "DESCRIPTION": "Add agents for which this policy will be applicable.", + "ADD_BUTTON": "Add agent", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select agents to add", + "ADD_BUTTON": "Pievienot" + }, + "EMPTY_STATE": "No agents added", + "API": { + "SUCCESS_MESSAGE": "Agent successfully added to policy", + "ERROR_MESSAGE": "Failed to add agent to policy" + } + } + }, + "DELETE_POLICY": { + "SUCCESS_MESSAGE": "Agent capacity policy deleted successfully", + "ERROR_MESSAGE": "Failed to delete agent capacity policy" + } + }, + "DELETE_POLICY": { + "TITLE": "Delete policy", + "DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.", + "CONFIRM_BUTTON_LABEL": "Dzēst", + "CANCEL_BUTTON_LABEL": "Atcelt" + } } } diff --git a/app/javascript/dashboard/i18n/locale/ml/conversation.json b/app/javascript/dashboard/i18n/locale/ml/conversation.json index b224ba14b..0680bf250 100644 --- a/app/javascript/dashboard/i18n/locale/ml/conversation.json +++ b/app/javascript/dashboard/i18n/locale/ml/conversation.json @@ -71,6 +71,17 @@ "SHOW_LABELS": "Show labels", "HIDE_LABELS": "Hide labels" }, + "VOICE_CALL": { + "INCOMING_CALL": "Incoming call", + "OUTGOING_CALL": "Outgoing call", + "CALL_IN_PROGRESS": "Call in progress", + "NO_ANSWER": "No answer", + "MISSED_CALL": "Missed call", + "CALL_ENDED": "Call ended", + "NOT_ANSWERED_YET": "Not answered yet", + "THEY_ANSWERED": "They answered", + "YOU_ANSWERED": "You answered" + }, "HEADER": { "RESOLVE_ACTION": "പരിഹരിക്കുക", "REOPEN_ACTION": "വീണ്ടും തുറക്കുക", diff --git a/app/javascript/dashboard/i18n/locale/ml/settings.json b/app/javascript/dashboard/i18n/locale/ml/settings.json index cd7eaaa4b..b6bb108b6 100644 --- a/app/javascript/dashboard/i18n/locale/ml/settings.json +++ b/app/javascript/dashboard/i18n/locale/ml/settings.json @@ -51,6 +51,13 @@ "LARGER": "Larger", "EXTRA_LARGE": "Extra Large" } + }, + "LANGUAGE": { + "TITLE": "Preferred Language", + "NOTE": "Choose the language you want to use.", + "UPDATE_SUCCESS": "Your Language settings have been updated successfully", + "UPDATE_ERROR": "There is an error while updating the language settings, please try again", + "USE_ACCOUNT_DEFAULT": "Use account default" } }, "MESSAGE_SIGNATURE_SECTION": { @@ -330,6 +337,7 @@ "REPORTS_LABEL": "ലേബലുകൾ", "REPORTS_INBOX": "ഇൻബോക്സ്", "REPORTS_TEAM": "Team", + "AGENT_ASSIGNMENT": "Agent Assignment", "SET_AVAILABILITY_TITLE": "Set yourself as", "SET_YOUR_AVAILABILITY": "Set your availability", "SLA": "SLA", @@ -418,5 +426,255 @@ "SWITCH_TO_REPLY": "Switch to Reply", "TOGGLE_SNOOZE_DROPDOWN": "Toggle snooze dropdown" } + }, + "ASSIGNMENT_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Agent assignment", + "DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here" + }, + "ASSIGNMENT_POLICY": { + "TITLE": "Assignment policy", + "DESCRIPTION": "Manage how conversations get assigned in inboxes.", + "FEATURES": [ + "Assign by conversations evenly or by available capacity", + "Add fair distribution rules to avoid overloading any agent", + "Add inboxes to a policy - one policy per inbox" + ] + }, + "AGENT_CAPACITY_POLICY": { + "TITLE": "Agent capacity policy", + "DESCRIPTION": "Manage workload for agents.", + "FEATURES": [ + "Define maximum conversations per inbox", + "Create exceptions based on labels and time", + "Add agents to a policy - one policy per agent" + ] + } + }, + "AGENT_ASSIGNMENT_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Assignment policy", + "CREATE_POLICY": "New policy" + }, + "CARD": { + "ORDER": "Order", + "PRIORITY": "Priority", + "ACTIVE": "സജീവമാണ്", + "INACTIVE": "Inactive", + "POPOVER": "Added inboxes", + "EDIT": "എഡിറ്റുചെയ്യുക" + }, + "NO_RECORDS_FOUND": "No assignment policies found" + }, + "CREATE": { + "HEADER": { + "TITLE": "Create assignment policy" + }, + "CREATE_BUTTON": "Create policy", + "API": { + "SUCCESS_MESSAGE": "Assignment policy created successfully", + "ERROR_MESSAGE": "Failed to create assignment policy" + } + }, + "EDIT": { + "HEADER": { + "TITLE": "Edit assignment policy" + }, + "EDIT_BUTTON": "Update policy", + "CONFIRM_ADD_INBOX_DIALOG": { + "TITLE": "Add inbox", + "DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.", + "CONFIRM_BUTTON_LABEL": "Continue", + "CANCEL_BUTTON_LABEL": "റദ്ദാക്കുക" + }, + "API": { + "SUCCESS_MESSAGE": "Assignment policy updated successfully", + "ERROR_MESSAGE": "Failed to update assignment policy" + }, + "INBOX_API": { + "ADD": { + "SUCCESS_MESSAGE": "Inbox added to policy successfully", + "ERROR_MESSAGE": "Failed to add inbox to policy" + }, + "REMOVE": { + "SUCCESS_MESSAGE": "Inbox removed from policy successfully", + "ERROR_MESSAGE": "Failed to remove inbox from policy" + } + } + }, + "FORM": { + "NAME": { + "LABEL": "Policy name:", + "PLACEHOLDER": "Enter policy name" + }, + "DESCRIPTION": { + "LABEL": "Description:", + "PLACEHOLDER": "Enter description" + }, + "STATUS": { + "LABEL": "Status:", + "PLACEHOLDER": "Select status", + "ACTIVE": "Policy is active", + "INACTIVE": "Policy is inactive" + }, + "ASSIGNMENT_ORDER": { + "LABEL": "Assignment order", + "ROUND_ROBIN": { + "LABEL": "Round robin", + "DESCRIPTION": "Assign conversations evenly among agents." + }, + "BALANCED": { + "LABEL": "Balanced", + "DESCRIPTION": "Assign conversations based on available capacity." + } + }, + "ASSIGNMENT_PRIORITY": { + "LABEL": "Assignment priority", + "EARLIEST_CREATED": { + "LABEL": "Earliest created", + "DESCRIPTION": "The conversation that was created first gets assigned first." + }, + "LONGEST_WAITING": { + "LABEL": "Longest waiting", + "DESCRIPTION": "The conversation waiting the longest gets assigned first." + } + }, + "FAIR_DISTRIBUTION": { + "LABEL": "Fair distribution policy", + "DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.", + "INPUT_MAX": "Assign max", + "DURATION": "Conversations per agent in every" + }, + "INBOXES": { + "LABEL": "Added inboxes", + "DESCRIPTION": "Add inboxes for which this policy will be applicable.", + "ADD_BUTTON": "Add inbox", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select inboxes to add", + "ADD_BUTTON": "ചേർക്കുക" + }, + "EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started", + "API": { + "SUCCESS_MESSAGE": "Inbox successfully added to policy", + "ERROR_MESSAGE": "Failed to add inbox to policy" + } + } + }, + "DELETE_POLICY": { + "SUCCESS_MESSAGE": "Assignment policy deleted successfully", + "ERROR_MESSAGE": "Failed to delete assignment policy" + } + }, + "AGENT_CAPACITY_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Agent capacity", + "CREATE_POLICY": "New policy" + }, + "CARD": { + "POPOVER": "Added agents", + "EDIT": "എഡിറ്റുചെയ്യുക" + }, + "NO_RECORDS_FOUND": "No agent capacity policies found" + }, + "CREATE": { + "HEADER": { + "TITLE": "Create agent capacity policy" + }, + "CREATE_BUTTON": "Create policy", + "API": { + "SUCCESS_MESSAGE": "Agent capacity policy created successfully", + "ERROR_MESSAGE": "Failed to create agent capacity policy" + } + }, + "EDIT": { + "HEADER": { + "TITLE": "Edit agent capacity policy" + }, + "EDIT_BUTTON": "Update policy", + "CONFIRM_ADD_AGENT_DIALOG": { + "TITLE": "Add agent", + "DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.", + "CONFIRM_BUTTON_LABEL": "Continue", + "CANCEL_BUTTON_LABEL": "റദ്ദാക്കുക" + }, + "API": { + "SUCCESS_MESSAGE": "Agent capacity policy updated successfully", + "ERROR_MESSAGE": "Failed to update agent capacity policy" + }, + "AGENT_API": { + "ADD": { + "SUCCESS_MESSAGE": "Agent added to policy successfully", + "ERROR_MESSAGE": "Failed to add agent to policy" + }, + "REMOVE": { + "SUCCESS_MESSAGE": "Agent removed from policy successfully", + "ERROR_MESSAGE": "Failed to remove agent from policy" + } + } + }, + "FORM": { + "NAME": { + "LABEL": "Policy name:", + "PLACEHOLDER": "Enter policy name" + }, + "DESCRIPTION": { + "LABEL": "Description:", + "PLACEHOLDER": "Enter description" + }, + "INBOX_CAPACITY_LIMIT": { + "LABEL": "Inbox capacity limits", + "ADD_BUTTON": "Add inbox", + "FIELD": { + "SELECT_INBOX": "Select inbox", + "MAX_CONVERSATIONS": "Max conversations", + "SET_LIMIT": "Set limit" + }, + "EMPTY_STATE": "No inbox limit set" + }, + "EXCLUSION_RULES": { + "LABEL": "Exclusion rules", + "DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity", + "TAGS": { + "LABEL": "Exclude conversations tagged with specific labels", + "ADD_TAG": "add tag", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select tags to add" + }, + "EMPTY_STATE": "No tags added to this policy." + }, + "DURATION": { + "LABEL": "Exclude conversations older than a specified duration", + "PLACEHOLDER": "Set time" + } + }, + "USERS": { + "LABEL": "Assigned agents", + "DESCRIPTION": "Add agents for which this policy will be applicable.", + "ADD_BUTTON": "Add agent", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select agents to add", + "ADD_BUTTON": "ചേർക്കുക" + }, + "EMPTY_STATE": "No agents added", + "API": { + "SUCCESS_MESSAGE": "Agent successfully added to policy", + "ERROR_MESSAGE": "Failed to add agent to policy" + } + } + }, + "DELETE_POLICY": { + "SUCCESS_MESSAGE": "Agent capacity policy deleted successfully", + "ERROR_MESSAGE": "Failed to delete agent capacity policy" + } + }, + "DELETE_POLICY": { + "TITLE": "Delete policy", + "DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.", + "CONFIRM_BUTTON_LABEL": "ഇല്ലാതാക്കുക", + "CANCEL_BUTTON_LABEL": "റദ്ദാക്കുക" + } } } diff --git a/app/javascript/dashboard/i18n/locale/ms/conversation.json b/app/javascript/dashboard/i18n/locale/ms/conversation.json index e8d7d8bab..062782330 100644 --- a/app/javascript/dashboard/i18n/locale/ms/conversation.json +++ b/app/javascript/dashboard/i18n/locale/ms/conversation.json @@ -71,6 +71,17 @@ "SHOW_LABELS": "Show labels", "HIDE_LABELS": "Hide labels" }, + "VOICE_CALL": { + "INCOMING_CALL": "Incoming call", + "OUTGOING_CALL": "Outgoing call", + "CALL_IN_PROGRESS": "Call in progress", + "NO_ANSWER": "No answer", + "MISSED_CALL": "Missed call", + "CALL_ENDED": "Call ended", + "NOT_ANSWERED_YET": "Not answered yet", + "THEY_ANSWERED": "They answered", + "YOU_ANSWERED": "You answered" + }, "HEADER": { "RESOLVE_ACTION": "Resolve", "REOPEN_ACTION": "Reopen", diff --git a/app/javascript/dashboard/i18n/locale/ms/settings.json b/app/javascript/dashboard/i18n/locale/ms/settings.json index 386fddf66..73117b0bb 100644 --- a/app/javascript/dashboard/i18n/locale/ms/settings.json +++ b/app/javascript/dashboard/i18n/locale/ms/settings.json @@ -51,6 +51,13 @@ "LARGER": "Larger", "EXTRA_LARGE": "Extra Large" } + }, + "LANGUAGE": { + "TITLE": "Preferred Language", + "NOTE": "Choose the language you want to use.", + "UPDATE_SUCCESS": "Your Language settings have been updated successfully", + "UPDATE_ERROR": "There is an error while updating the language settings, please try again", + "USE_ACCOUNT_DEFAULT": "Use account default" } }, "MESSAGE_SIGNATURE_SECTION": { @@ -330,6 +337,7 @@ "REPORTS_LABEL": "Labels", "REPORTS_INBOX": "Inbox", "REPORTS_TEAM": "Team", + "AGENT_ASSIGNMENT": "Agent Assignment", "SET_AVAILABILITY_TITLE": "Set yourself as", "SET_YOUR_AVAILABILITY": "Set your availability", "SLA": "SLA", @@ -418,5 +426,255 @@ "SWITCH_TO_REPLY": "Switch to Reply", "TOGGLE_SNOOZE_DROPDOWN": "Toggle snooze dropdown" } + }, + "ASSIGNMENT_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Agent assignment", + "DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here" + }, + "ASSIGNMENT_POLICY": { + "TITLE": "Assignment policy", + "DESCRIPTION": "Manage how conversations get assigned in inboxes.", + "FEATURES": [ + "Assign by conversations evenly or by available capacity", + "Add fair distribution rules to avoid overloading any agent", + "Add inboxes to a policy - one policy per inbox" + ] + }, + "AGENT_CAPACITY_POLICY": { + "TITLE": "Agent capacity policy", + "DESCRIPTION": "Manage workload for agents.", + "FEATURES": [ + "Define maximum conversations per inbox", + "Create exceptions based on labels and time", + "Add agents to a policy - one policy per agent" + ] + } + }, + "AGENT_ASSIGNMENT_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Assignment policy", + "CREATE_POLICY": "New policy" + }, + "CARD": { + "ORDER": "Order", + "PRIORITY": "Priority", + "ACTIVE": "Active", + "INACTIVE": "Inactive", + "POPOVER": "Added inboxes", + "EDIT": "Edit" + }, + "NO_RECORDS_FOUND": "No assignment policies found" + }, + "CREATE": { + "HEADER": { + "TITLE": "Create assignment policy" + }, + "CREATE_BUTTON": "Create policy", + "API": { + "SUCCESS_MESSAGE": "Assignment policy created successfully", + "ERROR_MESSAGE": "Failed to create assignment policy" + } + }, + "EDIT": { + "HEADER": { + "TITLE": "Edit assignment policy" + }, + "EDIT_BUTTON": "Update policy", + "CONFIRM_ADD_INBOX_DIALOG": { + "TITLE": "Add inbox", + "DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.", + "CONFIRM_BUTTON_LABEL": "Continue", + "CANCEL_BUTTON_LABEL": "Batalkan" + }, + "API": { + "SUCCESS_MESSAGE": "Assignment policy updated successfully", + "ERROR_MESSAGE": "Failed to update assignment policy" + }, + "INBOX_API": { + "ADD": { + "SUCCESS_MESSAGE": "Inbox added to policy successfully", + "ERROR_MESSAGE": "Failed to add inbox to policy" + }, + "REMOVE": { + "SUCCESS_MESSAGE": "Inbox removed from policy successfully", + "ERROR_MESSAGE": "Failed to remove inbox from policy" + } + } + }, + "FORM": { + "NAME": { + "LABEL": "Policy name:", + "PLACEHOLDER": "Enter policy name" + }, + "DESCRIPTION": { + "LABEL": "Description:", + "PLACEHOLDER": "Enter description" + }, + "STATUS": { + "LABEL": "Status:", + "PLACEHOLDER": "Select status", + "ACTIVE": "Policy is active", + "INACTIVE": "Policy is inactive" + }, + "ASSIGNMENT_ORDER": { + "LABEL": "Assignment order", + "ROUND_ROBIN": { + "LABEL": "Round robin", + "DESCRIPTION": "Assign conversations evenly among agents." + }, + "BALANCED": { + "LABEL": "Balanced", + "DESCRIPTION": "Assign conversations based on available capacity." + } + }, + "ASSIGNMENT_PRIORITY": { + "LABEL": "Assignment priority", + "EARLIEST_CREATED": { + "LABEL": "Earliest created", + "DESCRIPTION": "The conversation that was created first gets assigned first." + }, + "LONGEST_WAITING": { + "LABEL": "Longest waiting", + "DESCRIPTION": "The conversation waiting the longest gets assigned first." + } + }, + "FAIR_DISTRIBUTION": { + "LABEL": "Fair distribution policy", + "DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.", + "INPUT_MAX": "Assign max", + "DURATION": "Conversations per agent in every" + }, + "INBOXES": { + "LABEL": "Added inboxes", + "DESCRIPTION": "Add inboxes for which this policy will be applicable.", + "ADD_BUTTON": "Add inbox", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select inboxes to add", + "ADD_BUTTON": "Add" + }, + "EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started", + "API": { + "SUCCESS_MESSAGE": "Inbox successfully added to policy", + "ERROR_MESSAGE": "Failed to add inbox to policy" + } + } + }, + "DELETE_POLICY": { + "SUCCESS_MESSAGE": "Assignment policy deleted successfully", + "ERROR_MESSAGE": "Failed to delete assignment policy" + } + }, + "AGENT_CAPACITY_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Agent capacity", + "CREATE_POLICY": "New policy" + }, + "CARD": { + "POPOVER": "Added agents", + "EDIT": "Edit" + }, + "NO_RECORDS_FOUND": "No agent capacity policies found" + }, + "CREATE": { + "HEADER": { + "TITLE": "Create agent capacity policy" + }, + "CREATE_BUTTON": "Create policy", + "API": { + "SUCCESS_MESSAGE": "Agent capacity policy created successfully", + "ERROR_MESSAGE": "Failed to create agent capacity policy" + } + }, + "EDIT": { + "HEADER": { + "TITLE": "Edit agent capacity policy" + }, + "EDIT_BUTTON": "Update policy", + "CONFIRM_ADD_AGENT_DIALOG": { + "TITLE": "Add agent", + "DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.", + "CONFIRM_BUTTON_LABEL": "Continue", + "CANCEL_BUTTON_LABEL": "Batalkan" + }, + "API": { + "SUCCESS_MESSAGE": "Agent capacity policy updated successfully", + "ERROR_MESSAGE": "Failed to update agent capacity policy" + }, + "AGENT_API": { + "ADD": { + "SUCCESS_MESSAGE": "Agent added to policy successfully", + "ERROR_MESSAGE": "Failed to add agent to policy" + }, + "REMOVE": { + "SUCCESS_MESSAGE": "Agent removed from policy successfully", + "ERROR_MESSAGE": "Failed to remove agent from policy" + } + } + }, + "FORM": { + "NAME": { + "LABEL": "Policy name:", + "PLACEHOLDER": "Enter policy name" + }, + "DESCRIPTION": { + "LABEL": "Description:", + "PLACEHOLDER": "Enter description" + }, + "INBOX_CAPACITY_LIMIT": { + "LABEL": "Inbox capacity limits", + "ADD_BUTTON": "Add inbox", + "FIELD": { + "SELECT_INBOX": "Select inbox", + "MAX_CONVERSATIONS": "Max conversations", + "SET_LIMIT": "Set limit" + }, + "EMPTY_STATE": "No inbox limit set" + }, + "EXCLUSION_RULES": { + "LABEL": "Exclusion rules", + "DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity", + "TAGS": { + "LABEL": "Exclude conversations tagged with specific labels", + "ADD_TAG": "add tag", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select tags to add" + }, + "EMPTY_STATE": "No tags added to this policy." + }, + "DURATION": { + "LABEL": "Exclude conversations older than a specified duration", + "PLACEHOLDER": "Set time" + } + }, + "USERS": { + "LABEL": "Assigned agents", + "DESCRIPTION": "Add agents for which this policy will be applicable.", + "ADD_BUTTON": "Add agent", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select agents to add", + "ADD_BUTTON": "Add" + }, + "EMPTY_STATE": "No agents added", + "API": { + "SUCCESS_MESSAGE": "Agent successfully added to policy", + "ERROR_MESSAGE": "Failed to add agent to policy" + } + } + }, + "DELETE_POLICY": { + "SUCCESS_MESSAGE": "Agent capacity policy deleted successfully", + "ERROR_MESSAGE": "Failed to delete agent capacity policy" + } + }, + "DELETE_POLICY": { + "TITLE": "Delete policy", + "DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.", + "CONFIRM_BUTTON_LABEL": "Padamkan", + "CANCEL_BUTTON_LABEL": "Batalkan" + } } } diff --git a/app/javascript/dashboard/i18n/locale/ne/conversation.json b/app/javascript/dashboard/i18n/locale/ne/conversation.json index 19601f8f3..d4f3d5f66 100644 --- a/app/javascript/dashboard/i18n/locale/ne/conversation.json +++ b/app/javascript/dashboard/i18n/locale/ne/conversation.json @@ -71,6 +71,17 @@ "SHOW_LABELS": "Show labels", "HIDE_LABELS": "Hide labels" }, + "VOICE_CALL": { + "INCOMING_CALL": "Incoming call", + "OUTGOING_CALL": "Outgoing call", + "CALL_IN_PROGRESS": "Call in progress", + "NO_ANSWER": "No answer", + "MISSED_CALL": "Missed call", + "CALL_ENDED": "Call ended", + "NOT_ANSWERED_YET": "Not answered yet", + "THEY_ANSWERED": "They answered", + "YOU_ANSWERED": "You answered" + }, "HEADER": { "RESOLVE_ACTION": "Resolve", "REOPEN_ACTION": "Reopen", diff --git a/app/javascript/dashboard/i18n/locale/ne/settings.json b/app/javascript/dashboard/i18n/locale/ne/settings.json index 22ea8edd8..3822910f8 100644 --- a/app/javascript/dashboard/i18n/locale/ne/settings.json +++ b/app/javascript/dashboard/i18n/locale/ne/settings.json @@ -51,6 +51,13 @@ "LARGER": "Larger", "EXTRA_LARGE": "Extra Large" } + }, + "LANGUAGE": { + "TITLE": "Preferred Language", + "NOTE": "Choose the language you want to use.", + "UPDATE_SUCCESS": "Your Language settings have been updated successfully", + "UPDATE_ERROR": "There is an error while updating the language settings, please try again", + "USE_ACCOUNT_DEFAULT": "Use account default" } }, "MESSAGE_SIGNATURE_SECTION": { @@ -330,6 +337,7 @@ "REPORTS_LABEL": "Labels", "REPORTS_INBOX": "Inbox", "REPORTS_TEAM": "Team", + "AGENT_ASSIGNMENT": "Agent Assignment", "SET_AVAILABILITY_TITLE": "Set yourself as", "SET_YOUR_AVAILABILITY": "Set your availability", "SLA": "SLA", @@ -418,5 +426,255 @@ "SWITCH_TO_REPLY": "Switch to Reply", "TOGGLE_SNOOZE_DROPDOWN": "Toggle snooze dropdown" } + }, + "ASSIGNMENT_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Agent assignment", + "DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here" + }, + "ASSIGNMENT_POLICY": { + "TITLE": "Assignment policy", + "DESCRIPTION": "Manage how conversations get assigned in inboxes.", + "FEATURES": [ + "Assign by conversations evenly or by available capacity", + "Add fair distribution rules to avoid overloading any agent", + "Add inboxes to a policy - one policy per inbox" + ] + }, + "AGENT_CAPACITY_POLICY": { + "TITLE": "Agent capacity policy", + "DESCRIPTION": "Manage workload for agents.", + "FEATURES": [ + "Define maximum conversations per inbox", + "Create exceptions based on labels and time", + "Add agents to a policy - one policy per agent" + ] + } + }, + "AGENT_ASSIGNMENT_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Assignment policy", + "CREATE_POLICY": "New policy" + }, + "CARD": { + "ORDER": "Order", + "PRIORITY": "Priority", + "ACTIVE": "Active", + "INACTIVE": "Inactive", + "POPOVER": "Added inboxes", + "EDIT": "Edit" + }, + "NO_RECORDS_FOUND": "No assignment policies found" + }, + "CREATE": { + "HEADER": { + "TITLE": "Create assignment policy" + }, + "CREATE_BUTTON": "Create policy", + "API": { + "SUCCESS_MESSAGE": "Assignment policy created successfully", + "ERROR_MESSAGE": "Failed to create assignment policy" + } + }, + "EDIT": { + "HEADER": { + "TITLE": "Edit assignment policy" + }, + "EDIT_BUTTON": "Update policy", + "CONFIRM_ADD_INBOX_DIALOG": { + "TITLE": "Add inbox", + "DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.", + "CONFIRM_BUTTON_LABEL": "Continue", + "CANCEL_BUTTON_LABEL": "Cancel" + }, + "API": { + "SUCCESS_MESSAGE": "Assignment policy updated successfully", + "ERROR_MESSAGE": "Failed to update assignment policy" + }, + "INBOX_API": { + "ADD": { + "SUCCESS_MESSAGE": "Inbox added to policy successfully", + "ERROR_MESSAGE": "Failed to add inbox to policy" + }, + "REMOVE": { + "SUCCESS_MESSAGE": "Inbox removed from policy successfully", + "ERROR_MESSAGE": "Failed to remove inbox from policy" + } + } + }, + "FORM": { + "NAME": { + "LABEL": "Policy name:", + "PLACEHOLDER": "Enter policy name" + }, + "DESCRIPTION": { + "LABEL": "Description:", + "PLACEHOLDER": "Enter description" + }, + "STATUS": { + "LABEL": "Status:", + "PLACEHOLDER": "Select status", + "ACTIVE": "Policy is active", + "INACTIVE": "Policy is inactive" + }, + "ASSIGNMENT_ORDER": { + "LABEL": "Assignment order", + "ROUND_ROBIN": { + "LABEL": "Round robin", + "DESCRIPTION": "Assign conversations evenly among agents." + }, + "BALANCED": { + "LABEL": "Balanced", + "DESCRIPTION": "Assign conversations based on available capacity." + } + }, + "ASSIGNMENT_PRIORITY": { + "LABEL": "Assignment priority", + "EARLIEST_CREATED": { + "LABEL": "Earliest created", + "DESCRIPTION": "The conversation that was created first gets assigned first." + }, + "LONGEST_WAITING": { + "LABEL": "Longest waiting", + "DESCRIPTION": "The conversation waiting the longest gets assigned first." + } + }, + "FAIR_DISTRIBUTION": { + "LABEL": "Fair distribution policy", + "DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.", + "INPUT_MAX": "Assign max", + "DURATION": "Conversations per agent in every" + }, + "INBOXES": { + "LABEL": "Added inboxes", + "DESCRIPTION": "Add inboxes for which this policy will be applicable.", + "ADD_BUTTON": "Add inbox", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select inboxes to add", + "ADD_BUTTON": "Add" + }, + "EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started", + "API": { + "SUCCESS_MESSAGE": "Inbox successfully added to policy", + "ERROR_MESSAGE": "Failed to add inbox to policy" + } + } + }, + "DELETE_POLICY": { + "SUCCESS_MESSAGE": "Assignment policy deleted successfully", + "ERROR_MESSAGE": "Failed to delete assignment policy" + } + }, + "AGENT_CAPACITY_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Agent capacity", + "CREATE_POLICY": "New policy" + }, + "CARD": { + "POPOVER": "Added agents", + "EDIT": "Edit" + }, + "NO_RECORDS_FOUND": "No agent capacity policies found" + }, + "CREATE": { + "HEADER": { + "TITLE": "Create agent capacity policy" + }, + "CREATE_BUTTON": "Create policy", + "API": { + "SUCCESS_MESSAGE": "Agent capacity policy created successfully", + "ERROR_MESSAGE": "Failed to create agent capacity policy" + } + }, + "EDIT": { + "HEADER": { + "TITLE": "Edit agent capacity policy" + }, + "EDIT_BUTTON": "Update policy", + "CONFIRM_ADD_AGENT_DIALOG": { + "TITLE": "Add agent", + "DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.", + "CONFIRM_BUTTON_LABEL": "Continue", + "CANCEL_BUTTON_LABEL": "Cancel" + }, + "API": { + "SUCCESS_MESSAGE": "Agent capacity policy updated successfully", + "ERROR_MESSAGE": "Failed to update agent capacity policy" + }, + "AGENT_API": { + "ADD": { + "SUCCESS_MESSAGE": "Agent added to policy successfully", + "ERROR_MESSAGE": "Failed to add agent to policy" + }, + "REMOVE": { + "SUCCESS_MESSAGE": "Agent removed from policy successfully", + "ERROR_MESSAGE": "Failed to remove agent from policy" + } + } + }, + "FORM": { + "NAME": { + "LABEL": "Policy name:", + "PLACEHOLDER": "Enter policy name" + }, + "DESCRIPTION": { + "LABEL": "Description:", + "PLACEHOLDER": "Enter description" + }, + "INBOX_CAPACITY_LIMIT": { + "LABEL": "Inbox capacity limits", + "ADD_BUTTON": "Add inbox", + "FIELD": { + "SELECT_INBOX": "Select inbox", + "MAX_CONVERSATIONS": "Max conversations", + "SET_LIMIT": "Set limit" + }, + "EMPTY_STATE": "No inbox limit set" + }, + "EXCLUSION_RULES": { + "LABEL": "Exclusion rules", + "DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity", + "TAGS": { + "LABEL": "Exclude conversations tagged with specific labels", + "ADD_TAG": "add tag", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select tags to add" + }, + "EMPTY_STATE": "No tags added to this policy." + }, + "DURATION": { + "LABEL": "Exclude conversations older than a specified duration", + "PLACEHOLDER": "Set time" + } + }, + "USERS": { + "LABEL": "Assigned agents", + "DESCRIPTION": "Add agents for which this policy will be applicable.", + "ADD_BUTTON": "Add agent", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select agents to add", + "ADD_BUTTON": "Add" + }, + "EMPTY_STATE": "No agents added", + "API": { + "SUCCESS_MESSAGE": "Agent successfully added to policy", + "ERROR_MESSAGE": "Failed to add agent to policy" + } + } + }, + "DELETE_POLICY": { + "SUCCESS_MESSAGE": "Agent capacity policy deleted successfully", + "ERROR_MESSAGE": "Failed to delete agent capacity policy" + } + }, + "DELETE_POLICY": { + "TITLE": "Delete policy", + "DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.", + "CONFIRM_BUTTON_LABEL": "Delete", + "CANCEL_BUTTON_LABEL": "Cancel" + } } } diff --git a/app/javascript/dashboard/i18n/locale/nl/conversation.json b/app/javascript/dashboard/i18n/locale/nl/conversation.json index b4c9f07d1..aee364321 100644 --- a/app/javascript/dashboard/i18n/locale/nl/conversation.json +++ b/app/javascript/dashboard/i18n/locale/nl/conversation.json @@ -71,6 +71,17 @@ "SHOW_LABELS": "Labels weergeven", "HIDE_LABELS": "Labels verbergen" }, + "VOICE_CALL": { + "INCOMING_CALL": "Incoming call", + "OUTGOING_CALL": "Outgoing call", + "CALL_IN_PROGRESS": "Call in progress", + "NO_ANSWER": "No answer", + "MISSED_CALL": "Missed call", + "CALL_ENDED": "Call ended", + "NOT_ANSWERED_YET": "Not answered yet", + "THEY_ANSWERED": "They answered", + "YOU_ANSWERED": "You answered" + }, "HEADER": { "RESOLVE_ACTION": "Oplossen", "REOPEN_ACTION": "Heropenen", diff --git a/app/javascript/dashboard/i18n/locale/nl/settings.json b/app/javascript/dashboard/i18n/locale/nl/settings.json index 98ac5535b..b124172ad 100644 --- a/app/javascript/dashboard/i18n/locale/nl/settings.json +++ b/app/javascript/dashboard/i18n/locale/nl/settings.json @@ -51,6 +51,13 @@ "LARGER": "Larger", "EXTRA_LARGE": "Extra Large" } + }, + "LANGUAGE": { + "TITLE": "Preferred Language", + "NOTE": "Choose the language you want to use.", + "UPDATE_SUCCESS": "Your Language settings have been updated successfully", + "UPDATE_ERROR": "There is an error while updating the language settings, please try again", + "USE_ACCOUNT_DEFAULT": "Use account default" } }, "MESSAGE_SIGNATURE_SECTION": { @@ -330,6 +337,7 @@ "REPORTS_LABEL": "Labelen", "REPORTS_INBOX": "Postvak In", "REPORTS_TEAM": "Team", + "AGENT_ASSIGNMENT": "Agent Assignment", "SET_AVAILABILITY_TITLE": "Set yourself as", "SET_YOUR_AVAILABILITY": "Set your availability", "SLA": "SLA", @@ -418,5 +426,255 @@ "SWITCH_TO_REPLY": "Switch to Reply", "TOGGLE_SNOOZE_DROPDOWN": "Toggle snooze dropdown" } + }, + "ASSIGNMENT_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Agent assignment", + "DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here" + }, + "ASSIGNMENT_POLICY": { + "TITLE": "Assignment policy", + "DESCRIPTION": "Manage how conversations get assigned in inboxes.", + "FEATURES": [ + "Assign by conversations evenly or by available capacity", + "Add fair distribution rules to avoid overloading any agent", + "Add inboxes to a policy - one policy per inbox" + ] + }, + "AGENT_CAPACITY_POLICY": { + "TITLE": "Agent capacity policy", + "DESCRIPTION": "Manage workload for agents.", + "FEATURES": [ + "Define maximum conversations per inbox", + "Create exceptions based on labels and time", + "Add agents to a policy - one policy per agent" + ] + } + }, + "AGENT_ASSIGNMENT_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Assignment policy", + "CREATE_POLICY": "New policy" + }, + "CARD": { + "ORDER": "Order", + "PRIORITY": "Prioriteit", + "ACTIVE": "Actief", + "INACTIVE": "Inactive", + "POPOVER": "Added inboxes", + "EDIT": "Bewerken" + }, + "NO_RECORDS_FOUND": "No assignment policies found" + }, + "CREATE": { + "HEADER": { + "TITLE": "Create assignment policy" + }, + "CREATE_BUTTON": "Create policy", + "API": { + "SUCCESS_MESSAGE": "Assignment policy created successfully", + "ERROR_MESSAGE": "Failed to create assignment policy" + } + }, + "EDIT": { + "HEADER": { + "TITLE": "Edit assignment policy" + }, + "EDIT_BUTTON": "Update policy", + "CONFIRM_ADD_INBOX_DIALOG": { + "TITLE": "Add inbox", + "DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.", + "CONFIRM_BUTTON_LABEL": "Continue", + "CANCEL_BUTTON_LABEL": "Annuleren" + }, + "API": { + "SUCCESS_MESSAGE": "Assignment policy updated successfully", + "ERROR_MESSAGE": "Failed to update assignment policy" + }, + "INBOX_API": { + "ADD": { + "SUCCESS_MESSAGE": "Inbox added to policy successfully", + "ERROR_MESSAGE": "Failed to add inbox to policy" + }, + "REMOVE": { + "SUCCESS_MESSAGE": "Inbox removed from policy successfully", + "ERROR_MESSAGE": "Failed to remove inbox from policy" + } + } + }, + "FORM": { + "NAME": { + "LABEL": "Policy name:", + "PLACEHOLDER": "Enter policy name" + }, + "DESCRIPTION": { + "LABEL": "Beschrijving:", + "PLACEHOLDER": "Enter description" + }, + "STATUS": { + "LABEL": "Status:", + "PLACEHOLDER": "Select status", + "ACTIVE": "Policy is active", + "INACTIVE": "Policy is inactive" + }, + "ASSIGNMENT_ORDER": { + "LABEL": "Assignment order", + "ROUND_ROBIN": { + "LABEL": "Round robin", + "DESCRIPTION": "Assign conversations evenly among agents." + }, + "BALANCED": { + "LABEL": "Balanced", + "DESCRIPTION": "Assign conversations based on available capacity." + } + }, + "ASSIGNMENT_PRIORITY": { + "LABEL": "Assignment priority", + "EARLIEST_CREATED": { + "LABEL": "Earliest created", + "DESCRIPTION": "The conversation that was created first gets assigned first." + }, + "LONGEST_WAITING": { + "LABEL": "Longest waiting", + "DESCRIPTION": "The conversation waiting the longest gets assigned first." + } + }, + "FAIR_DISTRIBUTION": { + "LABEL": "Fair distribution policy", + "DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.", + "INPUT_MAX": "Assign max", + "DURATION": "Conversations per agent in every" + }, + "INBOXES": { + "LABEL": "Added inboxes", + "DESCRIPTION": "Add inboxes for which this policy will be applicable.", + "ADD_BUTTON": "Add inbox", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select inboxes to add", + "ADD_BUTTON": "Toevoegen" + }, + "EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started", + "API": { + "SUCCESS_MESSAGE": "Inbox successfully added to policy", + "ERROR_MESSAGE": "Failed to add inbox to policy" + } + } + }, + "DELETE_POLICY": { + "SUCCESS_MESSAGE": "Assignment policy deleted successfully", + "ERROR_MESSAGE": "Failed to delete assignment policy" + } + }, + "AGENT_CAPACITY_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Agent capacity", + "CREATE_POLICY": "New policy" + }, + "CARD": { + "POPOVER": "Added agents", + "EDIT": "Bewerken" + }, + "NO_RECORDS_FOUND": "No agent capacity policies found" + }, + "CREATE": { + "HEADER": { + "TITLE": "Create agent capacity policy" + }, + "CREATE_BUTTON": "Create policy", + "API": { + "SUCCESS_MESSAGE": "Agent capacity policy created successfully", + "ERROR_MESSAGE": "Failed to create agent capacity policy" + } + }, + "EDIT": { + "HEADER": { + "TITLE": "Edit agent capacity policy" + }, + "EDIT_BUTTON": "Update policy", + "CONFIRM_ADD_AGENT_DIALOG": { + "TITLE": "Add agent", + "DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.", + "CONFIRM_BUTTON_LABEL": "Continue", + "CANCEL_BUTTON_LABEL": "Annuleren" + }, + "API": { + "SUCCESS_MESSAGE": "Agent capacity policy updated successfully", + "ERROR_MESSAGE": "Failed to update agent capacity policy" + }, + "AGENT_API": { + "ADD": { + "SUCCESS_MESSAGE": "Agent added to policy successfully", + "ERROR_MESSAGE": "Failed to add agent to policy" + }, + "REMOVE": { + "SUCCESS_MESSAGE": "Agent removed from policy successfully", + "ERROR_MESSAGE": "Failed to remove agent from policy" + } + } + }, + "FORM": { + "NAME": { + "LABEL": "Policy name:", + "PLACEHOLDER": "Enter policy name" + }, + "DESCRIPTION": { + "LABEL": "Beschrijving:", + "PLACEHOLDER": "Enter description" + }, + "INBOX_CAPACITY_LIMIT": { + "LABEL": "Inbox capacity limits", + "ADD_BUTTON": "Add inbox", + "FIELD": { + "SELECT_INBOX": "Select inbox", + "MAX_CONVERSATIONS": "Max conversations", + "SET_LIMIT": "Set limit" + }, + "EMPTY_STATE": "No inbox limit set" + }, + "EXCLUSION_RULES": { + "LABEL": "Exclusion rules", + "DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity", + "TAGS": { + "LABEL": "Exclude conversations tagged with specific labels", + "ADD_TAG": "add tag", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select tags to add" + }, + "EMPTY_STATE": "No tags added to this policy." + }, + "DURATION": { + "LABEL": "Exclude conversations older than a specified duration", + "PLACEHOLDER": "Set time" + } + }, + "USERS": { + "LABEL": "Assigned agents", + "DESCRIPTION": "Add agents for which this policy will be applicable.", + "ADD_BUTTON": "Add agent", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select agents to add", + "ADD_BUTTON": "Toevoegen" + }, + "EMPTY_STATE": "No agents added", + "API": { + "SUCCESS_MESSAGE": "Agent successfully added to policy", + "ERROR_MESSAGE": "Failed to add agent to policy" + } + } + }, + "DELETE_POLICY": { + "SUCCESS_MESSAGE": "Agent capacity policy deleted successfully", + "ERROR_MESSAGE": "Failed to delete agent capacity policy" + } + }, + "DELETE_POLICY": { + "TITLE": "Delete policy", + "DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.", + "CONFIRM_BUTTON_LABEL": "Verwijderen", + "CANCEL_BUTTON_LABEL": "Annuleren" + } } } diff --git a/app/javascript/dashboard/i18n/locale/no/conversation.json b/app/javascript/dashboard/i18n/locale/no/conversation.json index a4a46a90b..094adf7a4 100644 --- a/app/javascript/dashboard/i18n/locale/no/conversation.json +++ b/app/javascript/dashboard/i18n/locale/no/conversation.json @@ -71,6 +71,17 @@ "SHOW_LABELS": "Show labels", "HIDE_LABELS": "Hide labels" }, + "VOICE_CALL": { + "INCOMING_CALL": "Incoming call", + "OUTGOING_CALL": "Outgoing call", + "CALL_IN_PROGRESS": "Call in progress", + "NO_ANSWER": "No answer", + "MISSED_CALL": "Missed call", + "CALL_ENDED": "Call ended", + "NOT_ANSWERED_YET": "Not answered yet", + "THEY_ANSWERED": "They answered", + "YOU_ANSWERED": "You answered" + }, "HEADER": { "RESOLVE_ACTION": "Løs", "REOPEN_ACTION": "Gjenåpne", diff --git a/app/javascript/dashboard/i18n/locale/no/settings.json b/app/javascript/dashboard/i18n/locale/no/settings.json index e2bffacc6..6b2774acf 100644 --- a/app/javascript/dashboard/i18n/locale/no/settings.json +++ b/app/javascript/dashboard/i18n/locale/no/settings.json @@ -51,6 +51,13 @@ "LARGER": "Larger", "EXTRA_LARGE": "Extra Large" } + }, + "LANGUAGE": { + "TITLE": "Preferred Language", + "NOTE": "Choose the language you want to use.", + "UPDATE_SUCCESS": "Your Language settings have been updated successfully", + "UPDATE_ERROR": "There is an error while updating the language settings, please try again", + "USE_ACCOUNT_DEFAULT": "Use account default" } }, "MESSAGE_SIGNATURE_SECTION": { @@ -330,6 +337,7 @@ "REPORTS_LABEL": "Etiketter", "REPORTS_INBOX": "Inbox", "REPORTS_TEAM": "Team", + "AGENT_ASSIGNMENT": "Agent Assignment", "SET_AVAILABILITY_TITLE": "Set yourself as", "SET_YOUR_AVAILABILITY": "Set your availability", "SLA": "SLA", @@ -418,5 +426,255 @@ "SWITCH_TO_REPLY": "Switch to Reply", "TOGGLE_SNOOZE_DROPDOWN": "Toggle snooze dropdown" } + }, + "ASSIGNMENT_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Agent assignment", + "DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here" + }, + "ASSIGNMENT_POLICY": { + "TITLE": "Assignment policy", + "DESCRIPTION": "Manage how conversations get assigned in inboxes.", + "FEATURES": [ + "Assign by conversations evenly or by available capacity", + "Add fair distribution rules to avoid overloading any agent", + "Add inboxes to a policy - one policy per inbox" + ] + }, + "AGENT_CAPACITY_POLICY": { + "TITLE": "Agent capacity policy", + "DESCRIPTION": "Manage workload for agents.", + "FEATURES": [ + "Define maximum conversations per inbox", + "Create exceptions based on labels and time", + "Add agents to a policy - one policy per agent" + ] + } + }, + "AGENT_ASSIGNMENT_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Assignment policy", + "CREATE_POLICY": "New policy" + }, + "CARD": { + "ORDER": "Order", + "PRIORITY": "Priority", + "ACTIVE": "Active", + "INACTIVE": "Inactive", + "POPOVER": "Added inboxes", + "EDIT": "Rediger" + }, + "NO_RECORDS_FOUND": "No assignment policies found" + }, + "CREATE": { + "HEADER": { + "TITLE": "Create assignment policy" + }, + "CREATE_BUTTON": "Create policy", + "API": { + "SUCCESS_MESSAGE": "Assignment policy created successfully", + "ERROR_MESSAGE": "Failed to create assignment policy" + } + }, + "EDIT": { + "HEADER": { + "TITLE": "Edit assignment policy" + }, + "EDIT_BUTTON": "Update policy", + "CONFIRM_ADD_INBOX_DIALOG": { + "TITLE": "Add inbox", + "DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.", + "CONFIRM_BUTTON_LABEL": "Continue", + "CANCEL_BUTTON_LABEL": "Avbryt" + }, + "API": { + "SUCCESS_MESSAGE": "Assignment policy updated successfully", + "ERROR_MESSAGE": "Failed to update assignment policy" + }, + "INBOX_API": { + "ADD": { + "SUCCESS_MESSAGE": "Inbox added to policy successfully", + "ERROR_MESSAGE": "Failed to add inbox to policy" + }, + "REMOVE": { + "SUCCESS_MESSAGE": "Inbox removed from policy successfully", + "ERROR_MESSAGE": "Failed to remove inbox from policy" + } + } + }, + "FORM": { + "NAME": { + "LABEL": "Policy name:", + "PLACEHOLDER": "Enter policy name" + }, + "DESCRIPTION": { + "LABEL": "Beskrivelse:", + "PLACEHOLDER": "Enter description" + }, + "STATUS": { + "LABEL": "Satus:", + "PLACEHOLDER": "Select status", + "ACTIVE": "Policy is active", + "INACTIVE": "Policy is inactive" + }, + "ASSIGNMENT_ORDER": { + "LABEL": "Assignment order", + "ROUND_ROBIN": { + "LABEL": "Round robin", + "DESCRIPTION": "Assign conversations evenly among agents." + }, + "BALANCED": { + "LABEL": "Balanced", + "DESCRIPTION": "Assign conversations based on available capacity." + } + }, + "ASSIGNMENT_PRIORITY": { + "LABEL": "Assignment priority", + "EARLIEST_CREATED": { + "LABEL": "Earliest created", + "DESCRIPTION": "The conversation that was created first gets assigned first." + }, + "LONGEST_WAITING": { + "LABEL": "Longest waiting", + "DESCRIPTION": "The conversation waiting the longest gets assigned first." + } + }, + "FAIR_DISTRIBUTION": { + "LABEL": "Fair distribution policy", + "DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.", + "INPUT_MAX": "Assign max", + "DURATION": "Conversations per agent in every" + }, + "INBOXES": { + "LABEL": "Added inboxes", + "DESCRIPTION": "Add inboxes for which this policy will be applicable.", + "ADD_BUTTON": "Add inbox", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select inboxes to add", + "ADD_BUTTON": "Add" + }, + "EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started", + "API": { + "SUCCESS_MESSAGE": "Inbox successfully added to policy", + "ERROR_MESSAGE": "Failed to add inbox to policy" + } + } + }, + "DELETE_POLICY": { + "SUCCESS_MESSAGE": "Assignment policy deleted successfully", + "ERROR_MESSAGE": "Failed to delete assignment policy" + } + }, + "AGENT_CAPACITY_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Agent capacity", + "CREATE_POLICY": "New policy" + }, + "CARD": { + "POPOVER": "Added agents", + "EDIT": "Rediger" + }, + "NO_RECORDS_FOUND": "No agent capacity policies found" + }, + "CREATE": { + "HEADER": { + "TITLE": "Create agent capacity policy" + }, + "CREATE_BUTTON": "Create policy", + "API": { + "SUCCESS_MESSAGE": "Agent capacity policy created successfully", + "ERROR_MESSAGE": "Failed to create agent capacity policy" + } + }, + "EDIT": { + "HEADER": { + "TITLE": "Edit agent capacity policy" + }, + "EDIT_BUTTON": "Update policy", + "CONFIRM_ADD_AGENT_DIALOG": { + "TITLE": "Add agent", + "DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.", + "CONFIRM_BUTTON_LABEL": "Continue", + "CANCEL_BUTTON_LABEL": "Avbryt" + }, + "API": { + "SUCCESS_MESSAGE": "Agent capacity policy updated successfully", + "ERROR_MESSAGE": "Failed to update agent capacity policy" + }, + "AGENT_API": { + "ADD": { + "SUCCESS_MESSAGE": "Agent added to policy successfully", + "ERROR_MESSAGE": "Failed to add agent to policy" + }, + "REMOVE": { + "SUCCESS_MESSAGE": "Agent removed from policy successfully", + "ERROR_MESSAGE": "Failed to remove agent from policy" + } + } + }, + "FORM": { + "NAME": { + "LABEL": "Policy name:", + "PLACEHOLDER": "Enter policy name" + }, + "DESCRIPTION": { + "LABEL": "Beskrivelse:", + "PLACEHOLDER": "Enter description" + }, + "INBOX_CAPACITY_LIMIT": { + "LABEL": "Inbox capacity limits", + "ADD_BUTTON": "Add inbox", + "FIELD": { + "SELECT_INBOX": "Select inbox", + "MAX_CONVERSATIONS": "Max conversations", + "SET_LIMIT": "Set limit" + }, + "EMPTY_STATE": "No inbox limit set" + }, + "EXCLUSION_RULES": { + "LABEL": "Exclusion rules", + "DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity", + "TAGS": { + "LABEL": "Exclude conversations tagged with specific labels", + "ADD_TAG": "add tag", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select tags to add" + }, + "EMPTY_STATE": "No tags added to this policy." + }, + "DURATION": { + "LABEL": "Exclude conversations older than a specified duration", + "PLACEHOLDER": "Set time" + } + }, + "USERS": { + "LABEL": "Assigned agents", + "DESCRIPTION": "Add agents for which this policy will be applicable.", + "ADD_BUTTON": "Add agent", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select agents to add", + "ADD_BUTTON": "Add" + }, + "EMPTY_STATE": "No agents added", + "API": { + "SUCCESS_MESSAGE": "Agent successfully added to policy", + "ERROR_MESSAGE": "Failed to add agent to policy" + } + } + }, + "DELETE_POLICY": { + "SUCCESS_MESSAGE": "Agent capacity policy deleted successfully", + "ERROR_MESSAGE": "Failed to delete agent capacity policy" + } + }, + "DELETE_POLICY": { + "TITLE": "Delete policy", + "DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.", + "CONFIRM_BUTTON_LABEL": "Slett", + "CANCEL_BUTTON_LABEL": "Avbryt" + } } } diff --git a/app/javascript/dashboard/i18n/locale/pl/conversation.json b/app/javascript/dashboard/i18n/locale/pl/conversation.json index b3295ef79..2ffea2fee 100644 --- a/app/javascript/dashboard/i18n/locale/pl/conversation.json +++ b/app/javascript/dashboard/i18n/locale/pl/conversation.json @@ -71,6 +71,17 @@ "SHOW_LABELS": "Pokaż etykiety", "HIDE_LABELS": "Ukryj etykiety" }, + "VOICE_CALL": { + "INCOMING_CALL": "Incoming call", + "OUTGOING_CALL": "Outgoing call", + "CALL_IN_PROGRESS": "Call in progress", + "NO_ANSWER": "No answer", + "MISSED_CALL": "Missed call", + "CALL_ENDED": "Call ended", + "NOT_ANSWERED_YET": "Not answered yet", + "THEY_ANSWERED": "They answered", + "YOU_ANSWERED": "You answered" + }, "HEADER": { "RESOLVE_ACTION": "Rozwiąż", "REOPEN_ACTION": "Otwórz ponownie", diff --git a/app/javascript/dashboard/i18n/locale/pl/settings.json b/app/javascript/dashboard/i18n/locale/pl/settings.json index 5c6d7312b..5c688452e 100644 --- a/app/javascript/dashboard/i18n/locale/pl/settings.json +++ b/app/javascript/dashboard/i18n/locale/pl/settings.json @@ -51,6 +51,13 @@ "LARGER": "Larger", "EXTRA_LARGE": "Extra Large" } + }, + "LANGUAGE": { + "TITLE": "Preferred Language", + "NOTE": "Choose the language you want to use.", + "UPDATE_SUCCESS": "Your Language settings have been updated successfully", + "UPDATE_ERROR": "There is an error while updating the language settings, please try again", + "USE_ACCOUNT_DEFAULT": "Use account default" } }, "MESSAGE_SIGNATURE_SECTION": { @@ -330,6 +337,7 @@ "REPORTS_LABEL": "Etykiety", "REPORTS_INBOX": "Skrzynka odbiorcza", "REPORTS_TEAM": "Zespół", + "AGENT_ASSIGNMENT": "Agent Assignment", "SET_AVAILABILITY_TITLE": "Ustaw dostępność jako", "SET_YOUR_AVAILABILITY": "Ustaw swoją dostępność", "SLA": "SLA", @@ -418,5 +426,255 @@ "SWITCH_TO_REPLY": "Przełącz do odpowiedzi", "TOGGLE_SNOOZE_DROPDOWN": "Przełącz menu rozwijane drzemki" } + }, + "ASSIGNMENT_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Agent assignment", + "DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here" + }, + "ASSIGNMENT_POLICY": { + "TITLE": "Assignment policy", + "DESCRIPTION": "Manage how conversations get assigned in inboxes.", + "FEATURES": [ + "Assign by conversations evenly or by available capacity", + "Add fair distribution rules to avoid overloading any agent", + "Add inboxes to a policy - one policy per inbox" + ] + }, + "AGENT_CAPACITY_POLICY": { + "TITLE": "Agent capacity policy", + "DESCRIPTION": "Manage workload for agents.", + "FEATURES": [ + "Define maximum conversations per inbox", + "Create exceptions based on labels and time", + "Add agents to a policy - one policy per agent" + ] + } + }, + "AGENT_ASSIGNMENT_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Assignment policy", + "CREATE_POLICY": "New policy" + }, + "CARD": { + "ORDER": "Order", + "PRIORITY": "Priorytet", + "ACTIVE": "Aktywne", + "INACTIVE": "Inactive", + "POPOVER": "Added inboxes", + "EDIT": "Edytuj" + }, + "NO_RECORDS_FOUND": "No assignment policies found" + }, + "CREATE": { + "HEADER": { + "TITLE": "Create assignment policy" + }, + "CREATE_BUTTON": "Create policy", + "API": { + "SUCCESS_MESSAGE": "Assignment policy created successfully", + "ERROR_MESSAGE": "Failed to create assignment policy" + } + }, + "EDIT": { + "HEADER": { + "TITLE": "Edit assignment policy" + }, + "EDIT_BUTTON": "Update policy", + "CONFIRM_ADD_INBOX_DIALOG": { + "TITLE": "Add inbox", + "DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.", + "CONFIRM_BUTTON_LABEL": "Continue", + "CANCEL_BUTTON_LABEL": "Anuluj" + }, + "API": { + "SUCCESS_MESSAGE": "Assignment policy updated successfully", + "ERROR_MESSAGE": "Failed to update assignment policy" + }, + "INBOX_API": { + "ADD": { + "SUCCESS_MESSAGE": "Inbox added to policy successfully", + "ERROR_MESSAGE": "Failed to add inbox to policy" + }, + "REMOVE": { + "SUCCESS_MESSAGE": "Inbox removed from policy successfully", + "ERROR_MESSAGE": "Failed to remove inbox from policy" + } + } + }, + "FORM": { + "NAME": { + "LABEL": "Policy name:", + "PLACEHOLDER": "Enter policy name" + }, + "DESCRIPTION": { + "LABEL": "Opis:", + "PLACEHOLDER": "Enter description" + }, + "STATUS": { + "LABEL": "Status:", + "PLACEHOLDER": "Select status", + "ACTIVE": "Policy is active", + "INACTIVE": "Policy is inactive" + }, + "ASSIGNMENT_ORDER": { + "LABEL": "Assignment order", + "ROUND_ROBIN": { + "LABEL": "Round robin", + "DESCRIPTION": "Assign conversations evenly among agents." + }, + "BALANCED": { + "LABEL": "Balanced", + "DESCRIPTION": "Assign conversations based on available capacity." + } + }, + "ASSIGNMENT_PRIORITY": { + "LABEL": "Assignment priority", + "EARLIEST_CREATED": { + "LABEL": "Earliest created", + "DESCRIPTION": "The conversation that was created first gets assigned first." + }, + "LONGEST_WAITING": { + "LABEL": "Longest waiting", + "DESCRIPTION": "The conversation waiting the longest gets assigned first." + } + }, + "FAIR_DISTRIBUTION": { + "LABEL": "Fair distribution policy", + "DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.", + "INPUT_MAX": "Assign max", + "DURATION": "Conversations per agent in every" + }, + "INBOXES": { + "LABEL": "Added inboxes", + "DESCRIPTION": "Add inboxes for which this policy will be applicable.", + "ADD_BUTTON": "Add inbox", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select inboxes to add", + "ADD_BUTTON": "Dodaj" + }, + "EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started", + "API": { + "SUCCESS_MESSAGE": "Inbox successfully added to policy", + "ERROR_MESSAGE": "Failed to add inbox to policy" + } + } + }, + "DELETE_POLICY": { + "SUCCESS_MESSAGE": "Assignment policy deleted successfully", + "ERROR_MESSAGE": "Failed to delete assignment policy" + } + }, + "AGENT_CAPACITY_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Agent capacity", + "CREATE_POLICY": "New policy" + }, + "CARD": { + "POPOVER": "Added agents", + "EDIT": "Edytuj" + }, + "NO_RECORDS_FOUND": "No agent capacity policies found" + }, + "CREATE": { + "HEADER": { + "TITLE": "Create agent capacity policy" + }, + "CREATE_BUTTON": "Create policy", + "API": { + "SUCCESS_MESSAGE": "Agent capacity policy created successfully", + "ERROR_MESSAGE": "Failed to create agent capacity policy" + } + }, + "EDIT": { + "HEADER": { + "TITLE": "Edit agent capacity policy" + }, + "EDIT_BUTTON": "Update policy", + "CONFIRM_ADD_AGENT_DIALOG": { + "TITLE": "Add agent", + "DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.", + "CONFIRM_BUTTON_LABEL": "Continue", + "CANCEL_BUTTON_LABEL": "Anuluj" + }, + "API": { + "SUCCESS_MESSAGE": "Agent capacity policy updated successfully", + "ERROR_MESSAGE": "Failed to update agent capacity policy" + }, + "AGENT_API": { + "ADD": { + "SUCCESS_MESSAGE": "Agent added to policy successfully", + "ERROR_MESSAGE": "Failed to add agent to policy" + }, + "REMOVE": { + "SUCCESS_MESSAGE": "Agent removed from policy successfully", + "ERROR_MESSAGE": "Failed to remove agent from policy" + } + } + }, + "FORM": { + "NAME": { + "LABEL": "Policy name:", + "PLACEHOLDER": "Enter policy name" + }, + "DESCRIPTION": { + "LABEL": "Opis:", + "PLACEHOLDER": "Enter description" + }, + "INBOX_CAPACITY_LIMIT": { + "LABEL": "Inbox capacity limits", + "ADD_BUTTON": "Add inbox", + "FIELD": { + "SELECT_INBOX": "Select inbox", + "MAX_CONVERSATIONS": "Max conversations", + "SET_LIMIT": "Set limit" + }, + "EMPTY_STATE": "No inbox limit set" + }, + "EXCLUSION_RULES": { + "LABEL": "Exclusion rules", + "DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity", + "TAGS": { + "LABEL": "Exclude conversations tagged with specific labels", + "ADD_TAG": "add tag", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select tags to add" + }, + "EMPTY_STATE": "No tags added to this policy." + }, + "DURATION": { + "LABEL": "Exclude conversations older than a specified duration", + "PLACEHOLDER": "Set time" + } + }, + "USERS": { + "LABEL": "Assigned agents", + "DESCRIPTION": "Add agents for which this policy will be applicable.", + "ADD_BUTTON": "Add agent", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select agents to add", + "ADD_BUTTON": "Dodaj" + }, + "EMPTY_STATE": "No agents added", + "API": { + "SUCCESS_MESSAGE": "Agent successfully added to policy", + "ERROR_MESSAGE": "Failed to add agent to policy" + } + } + }, + "DELETE_POLICY": { + "SUCCESS_MESSAGE": "Agent capacity policy deleted successfully", + "ERROR_MESSAGE": "Failed to delete agent capacity policy" + } + }, + "DELETE_POLICY": { + "TITLE": "Delete policy", + "DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.", + "CONFIRM_BUTTON_LABEL": "Usuń", + "CANCEL_BUTTON_LABEL": "Anuluj" + } } } diff --git a/app/javascript/dashboard/i18n/locale/pt/conversation.json b/app/javascript/dashboard/i18n/locale/pt/conversation.json index 6a3047cbb..447c0e243 100644 --- a/app/javascript/dashboard/i18n/locale/pt/conversation.json +++ b/app/javascript/dashboard/i18n/locale/pt/conversation.json @@ -71,6 +71,17 @@ "SHOW_LABELS": "Mostrar etiquetas", "HIDE_LABELS": "Ocultar etiquetas" }, + "VOICE_CALL": { + "INCOMING_CALL": "Incoming call", + "OUTGOING_CALL": "Outgoing call", + "CALL_IN_PROGRESS": "Call in progress", + "NO_ANSWER": "No answer", + "MISSED_CALL": "Missed call", + "CALL_ENDED": "Call ended", + "NOT_ANSWERED_YET": "Not answered yet", + "THEY_ANSWERED": "They answered", + "YOU_ANSWERED": "You answered" + }, "HEADER": { "RESOLVE_ACTION": "Resolver", "REOPEN_ACTION": "Reabrir", diff --git a/app/javascript/dashboard/i18n/locale/pt/settings.json b/app/javascript/dashboard/i18n/locale/pt/settings.json index 0f78e6469..295afe360 100644 --- a/app/javascript/dashboard/i18n/locale/pt/settings.json +++ b/app/javascript/dashboard/i18n/locale/pt/settings.json @@ -51,6 +51,13 @@ "LARGER": "Larger", "EXTRA_LARGE": "Extra Large" } + }, + "LANGUAGE": { + "TITLE": "Preferred Language", + "NOTE": "Choose the language you want to use.", + "UPDATE_SUCCESS": "Your Language settings have been updated successfully", + "UPDATE_ERROR": "There is an error while updating the language settings, please try again", + "USE_ACCOUNT_DEFAULT": "Use account default" } }, "MESSAGE_SIGNATURE_SECTION": { @@ -330,6 +337,7 @@ "REPORTS_LABEL": "Etiquetas", "REPORTS_INBOX": "Caixa de Entrada", "REPORTS_TEAM": "Equipa", + "AGENT_ASSIGNMENT": "Agent Assignment", "SET_AVAILABILITY_TITLE": "Defina-se como", "SET_YOUR_AVAILABILITY": "Definir disponibilidade", "SLA": "SLA", @@ -418,5 +426,255 @@ "SWITCH_TO_REPLY": "Mudar para resposta", "TOGGLE_SNOOZE_DROPDOWN": "Ativar/desativar suspensos" } + }, + "ASSIGNMENT_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Agent assignment", + "DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here" + }, + "ASSIGNMENT_POLICY": { + "TITLE": "Assignment policy", + "DESCRIPTION": "Manage how conversations get assigned in inboxes.", + "FEATURES": [ + "Assign by conversations evenly or by available capacity", + "Add fair distribution rules to avoid overloading any agent", + "Add inboxes to a policy - one policy per inbox" + ] + }, + "AGENT_CAPACITY_POLICY": { + "TITLE": "Agent capacity policy", + "DESCRIPTION": "Manage workload for agents.", + "FEATURES": [ + "Define maximum conversations per inbox", + "Create exceptions based on labels and time", + "Add agents to a policy - one policy per agent" + ] + } + }, + "AGENT_ASSIGNMENT_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Assignment policy", + "CREATE_POLICY": "New policy" + }, + "CARD": { + "ORDER": "Order", + "PRIORITY": "Prioridade", + "ACTIVE": "Ativa", + "INACTIVE": "Inactive", + "POPOVER": "Added inboxes", + "EDIT": "Editar" + }, + "NO_RECORDS_FOUND": "No assignment policies found" + }, + "CREATE": { + "HEADER": { + "TITLE": "Create assignment policy" + }, + "CREATE_BUTTON": "Create policy", + "API": { + "SUCCESS_MESSAGE": "Assignment policy created successfully", + "ERROR_MESSAGE": "Failed to create assignment policy" + } + }, + "EDIT": { + "HEADER": { + "TITLE": "Edit assignment policy" + }, + "EDIT_BUTTON": "Update policy", + "CONFIRM_ADD_INBOX_DIALOG": { + "TITLE": "Add inbox", + "DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.", + "CONFIRM_BUTTON_LABEL": "Continue", + "CANCEL_BUTTON_LABEL": "Cancelar" + }, + "API": { + "SUCCESS_MESSAGE": "Assignment policy updated successfully", + "ERROR_MESSAGE": "Failed to update assignment policy" + }, + "INBOX_API": { + "ADD": { + "SUCCESS_MESSAGE": "Inbox added to policy successfully", + "ERROR_MESSAGE": "Failed to add inbox to policy" + }, + "REMOVE": { + "SUCCESS_MESSAGE": "Inbox removed from policy successfully", + "ERROR_MESSAGE": "Failed to remove inbox from policy" + } + } + }, + "FORM": { + "NAME": { + "LABEL": "Policy name:", + "PLACEHOLDER": "Enter policy name" + }, + "DESCRIPTION": { + "LABEL": "Descrição:", + "PLACEHOLDER": "Inserir descrição" + }, + "STATUS": { + "LABEL": "Estado:", + "PLACEHOLDER": "Selecionar estado", + "ACTIVE": "Policy is active", + "INACTIVE": "Policy is inactive" + }, + "ASSIGNMENT_ORDER": { + "LABEL": "Assignment order", + "ROUND_ROBIN": { + "LABEL": "Round robin", + "DESCRIPTION": "Assign conversations evenly among agents." + }, + "BALANCED": { + "LABEL": "Balanced", + "DESCRIPTION": "Assign conversations based on available capacity." + } + }, + "ASSIGNMENT_PRIORITY": { + "LABEL": "Assignment priority", + "EARLIEST_CREATED": { + "LABEL": "Earliest created", + "DESCRIPTION": "The conversation that was created first gets assigned first." + }, + "LONGEST_WAITING": { + "LABEL": "Longest waiting", + "DESCRIPTION": "The conversation waiting the longest gets assigned first." + } + }, + "FAIR_DISTRIBUTION": { + "LABEL": "Fair distribution policy", + "DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.", + "INPUT_MAX": "Assign max", + "DURATION": "Conversations per agent in every" + }, + "INBOXES": { + "LABEL": "Added inboxes", + "DESCRIPTION": "Add inboxes for which this policy will be applicable.", + "ADD_BUTTON": "Add inbox", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select inboxes to add", + "ADD_BUTTON": "Adicionar" + }, + "EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started", + "API": { + "SUCCESS_MESSAGE": "Inbox successfully added to policy", + "ERROR_MESSAGE": "Failed to add inbox to policy" + } + } + }, + "DELETE_POLICY": { + "SUCCESS_MESSAGE": "Assignment policy deleted successfully", + "ERROR_MESSAGE": "Failed to delete assignment policy" + } + }, + "AGENT_CAPACITY_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Agent capacity", + "CREATE_POLICY": "New policy" + }, + "CARD": { + "POPOVER": "Added agents", + "EDIT": "Editar" + }, + "NO_RECORDS_FOUND": "No agent capacity policies found" + }, + "CREATE": { + "HEADER": { + "TITLE": "Create agent capacity policy" + }, + "CREATE_BUTTON": "Create policy", + "API": { + "SUCCESS_MESSAGE": "Agent capacity policy created successfully", + "ERROR_MESSAGE": "Failed to create agent capacity policy" + } + }, + "EDIT": { + "HEADER": { + "TITLE": "Edit agent capacity policy" + }, + "EDIT_BUTTON": "Update policy", + "CONFIRM_ADD_AGENT_DIALOG": { + "TITLE": "Add agent", + "DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.", + "CONFIRM_BUTTON_LABEL": "Continue", + "CANCEL_BUTTON_LABEL": "Cancelar" + }, + "API": { + "SUCCESS_MESSAGE": "Agent capacity policy updated successfully", + "ERROR_MESSAGE": "Failed to update agent capacity policy" + }, + "AGENT_API": { + "ADD": { + "SUCCESS_MESSAGE": "Agent added to policy successfully", + "ERROR_MESSAGE": "Failed to add agent to policy" + }, + "REMOVE": { + "SUCCESS_MESSAGE": "Agent removed from policy successfully", + "ERROR_MESSAGE": "Failed to remove agent from policy" + } + } + }, + "FORM": { + "NAME": { + "LABEL": "Policy name:", + "PLACEHOLDER": "Enter policy name" + }, + "DESCRIPTION": { + "LABEL": "Descrição:", + "PLACEHOLDER": "Inserir descrição" + }, + "INBOX_CAPACITY_LIMIT": { + "LABEL": "Inbox capacity limits", + "ADD_BUTTON": "Add inbox", + "FIELD": { + "SELECT_INBOX": "Select inbox", + "MAX_CONVERSATIONS": "Max conversations", + "SET_LIMIT": "Set limit" + }, + "EMPTY_STATE": "No inbox limit set" + }, + "EXCLUSION_RULES": { + "LABEL": "Exclusion rules", + "DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity", + "TAGS": { + "LABEL": "Exclude conversations tagged with specific labels", + "ADD_TAG": "add tag", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select tags to add" + }, + "EMPTY_STATE": "No tags added to this policy." + }, + "DURATION": { + "LABEL": "Exclude conversations older than a specified duration", + "PLACEHOLDER": "Set time" + } + }, + "USERS": { + "LABEL": "Assigned agents", + "DESCRIPTION": "Add agents for which this policy will be applicable.", + "ADD_BUTTON": "Add agent", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select agents to add", + "ADD_BUTTON": "Adicionar" + }, + "EMPTY_STATE": "No agents added", + "API": { + "SUCCESS_MESSAGE": "Agent successfully added to policy", + "ERROR_MESSAGE": "Failed to add agent to policy" + } + } + }, + "DELETE_POLICY": { + "SUCCESS_MESSAGE": "Agent capacity policy deleted successfully", + "ERROR_MESSAGE": "Failed to delete agent capacity policy" + } + }, + "DELETE_POLICY": { + "TITLE": "Delete policy", + "DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.", + "CONFIRM_BUTTON_LABEL": "Excluir", + "CANCEL_BUTTON_LABEL": "Cancelar" + } } } diff --git a/app/javascript/dashboard/i18n/locale/pt_BR/attributesMgmt.json b/app/javascript/dashboard/i18n/locale/pt_BR/attributesMgmt.json index 5011e70b9..799639ebc 100644 --- a/app/javascript/dashboard/i18n/locale/pt_BR/attributesMgmt.json +++ b/app/javascript/dashboard/i18n/locale/pt_BR/attributesMgmt.json @@ -15,7 +15,7 @@ "LINK": "Link", "DATE": "Data", "LIST": "Lista", - "CHECKBOX": "Checkbox" + "CHECKBOX": "Caixa de seleção" }, "ADD": { "TITLE": "Adicionar atributo personalizado", diff --git a/app/javascript/dashboard/i18n/locale/pt_BR/conversation.json b/app/javascript/dashboard/i18n/locale/pt_BR/conversation.json index aef3211fb..466c962c4 100644 --- a/app/javascript/dashboard/i18n/locale/pt_BR/conversation.json +++ b/app/javascript/dashboard/i18n/locale/pt_BR/conversation.json @@ -71,6 +71,17 @@ "SHOW_LABELS": "Mostrar etiquetas", "HIDE_LABELS": "Ocultar as etiquetas" }, + "VOICE_CALL": { + "INCOMING_CALL": "Incoming call", + "OUTGOING_CALL": "Outgoing call", + "CALL_IN_PROGRESS": "Call in progress", + "NO_ANSWER": "No answer", + "MISSED_CALL": "Missed call", + "CALL_ENDED": "Call ended", + "NOT_ANSWERED_YET": "Not answered yet", + "THEY_ANSWERED": "They answered", + "YOU_ANSWERED": "You answered" + }, "HEADER": { "RESOLVE_ACTION": "Resolver", "REOPEN_ACTION": "Reabrir", diff --git a/app/javascript/dashboard/i18n/locale/pt_BR/settings.json b/app/javascript/dashboard/i18n/locale/pt_BR/settings.json index 29f75b325..042123a48 100644 --- a/app/javascript/dashboard/i18n/locale/pt_BR/settings.json +++ b/app/javascript/dashboard/i18n/locale/pt_BR/settings.json @@ -51,6 +51,13 @@ "LARGER": "Maior", "EXTRA_LARGE": "Muito Grande" } + }, + "LANGUAGE": { + "TITLE": "Preferred Language", + "NOTE": "Choose the language you want to use.", + "UPDATE_SUCCESS": "Your Language settings have been updated successfully", + "UPDATE_ERROR": "There is an error while updating the language settings, please try again", + "USE_ACCOUNT_DEFAULT": "Use account default" } }, "MESSAGE_SIGNATURE_SECTION": { @@ -226,7 +233,7 @@ "APPEARANCE": "Alterar Tema", "SUPER_ADMIN_CONSOLE": "Console de Super Admin", "DOCS": "Ler documentação", - "CHANGELOG": "Changelog", + "CHANGELOG": "Notas de versão", "LOGOUT": "Encerrar sessão" }, "APP_GLOBAL": { @@ -330,6 +337,7 @@ "REPORTS_LABEL": "Etiquetas", "REPORTS_INBOX": "Caixa de Entrada", "REPORTS_TEAM": "Time", + "AGENT_ASSIGNMENT": "Agent Assignment", "SET_AVAILABILITY_TITLE": "Defina como", "SET_YOUR_AVAILABILITY": "Disponibilidade", "SLA": "SLA", @@ -418,5 +426,255 @@ "SWITCH_TO_REPLY": "Mudar para resposta", "TOGGLE_SNOOZE_DROPDOWN": "Ativar/desativar soneca" } + }, + "ASSIGNMENT_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Agent assignment", + "DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here" + }, + "ASSIGNMENT_POLICY": { + "TITLE": "Assignment policy", + "DESCRIPTION": "Manage how conversations get assigned in inboxes.", + "FEATURES": [ + "Assign by conversations evenly or by available capacity", + "Add fair distribution rules to avoid overloading any agent", + "Add inboxes to a policy - one policy per inbox" + ] + }, + "AGENT_CAPACITY_POLICY": { + "TITLE": "Agent capacity policy", + "DESCRIPTION": "Manage workload for agents.", + "FEATURES": [ + "Define maximum conversations per inbox", + "Create exceptions based on labels and time", + "Add agents to a policy - one policy per agent" + ] + } + }, + "AGENT_ASSIGNMENT_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Assignment policy", + "CREATE_POLICY": "New policy" + }, + "CARD": { + "ORDER": "Order", + "PRIORITY": "Prioridade", + "ACTIVE": "Ativo", + "INACTIVE": "Inactive", + "POPOVER": "Added inboxes", + "EDIT": "Alterar" + }, + "NO_RECORDS_FOUND": "No assignment policies found" + }, + "CREATE": { + "HEADER": { + "TITLE": "Create assignment policy" + }, + "CREATE_BUTTON": "Create policy", + "API": { + "SUCCESS_MESSAGE": "Assignment policy created successfully", + "ERROR_MESSAGE": "Failed to create assignment policy" + } + }, + "EDIT": { + "HEADER": { + "TITLE": "Edit assignment policy" + }, + "EDIT_BUTTON": "Update policy", + "CONFIRM_ADD_INBOX_DIALOG": { + "TITLE": "Add inbox", + "DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.", + "CONFIRM_BUTTON_LABEL": "Continue", + "CANCEL_BUTTON_LABEL": "Cancelar" + }, + "API": { + "SUCCESS_MESSAGE": "Assignment policy updated successfully", + "ERROR_MESSAGE": "Failed to update assignment policy" + }, + "INBOX_API": { + "ADD": { + "SUCCESS_MESSAGE": "Inbox added to policy successfully", + "ERROR_MESSAGE": "Failed to add inbox to policy" + }, + "REMOVE": { + "SUCCESS_MESSAGE": "Inbox removed from policy successfully", + "ERROR_MESSAGE": "Failed to remove inbox from policy" + } + } + }, + "FORM": { + "NAME": { + "LABEL": "Policy name:", + "PLACEHOLDER": "Enter policy name" + }, + "DESCRIPTION": { + "LABEL": "Descrição:", + "PLACEHOLDER": "Insira a descrição" + }, + "STATUS": { + "LABEL": "Status:", + "PLACEHOLDER": "Selecione Status", + "ACTIVE": "Policy is active", + "INACTIVE": "Policy is inactive" + }, + "ASSIGNMENT_ORDER": { + "LABEL": "Assignment order", + "ROUND_ROBIN": { + "LABEL": "Round robin", + "DESCRIPTION": "Assign conversations evenly among agents." + }, + "BALANCED": { + "LABEL": "Balanced", + "DESCRIPTION": "Assign conversations based on available capacity." + } + }, + "ASSIGNMENT_PRIORITY": { + "LABEL": "Assignment priority", + "EARLIEST_CREATED": { + "LABEL": "Earliest created", + "DESCRIPTION": "The conversation that was created first gets assigned first." + }, + "LONGEST_WAITING": { + "LABEL": "Longest waiting", + "DESCRIPTION": "The conversation waiting the longest gets assigned first." + } + }, + "FAIR_DISTRIBUTION": { + "LABEL": "Fair distribution policy", + "DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.", + "INPUT_MAX": "Assign max", + "DURATION": "Conversations per agent in every" + }, + "INBOXES": { + "LABEL": "Added inboxes", + "DESCRIPTION": "Add inboxes for which this policy will be applicable.", + "ADD_BUTTON": "Add inbox", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select inboxes to add", + "ADD_BUTTON": "Adicionar" + }, + "EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started", + "API": { + "SUCCESS_MESSAGE": "Inbox successfully added to policy", + "ERROR_MESSAGE": "Failed to add inbox to policy" + } + } + }, + "DELETE_POLICY": { + "SUCCESS_MESSAGE": "Assignment policy deleted successfully", + "ERROR_MESSAGE": "Failed to delete assignment policy" + } + }, + "AGENT_CAPACITY_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Agent capacity", + "CREATE_POLICY": "New policy" + }, + "CARD": { + "POPOVER": "Added agents", + "EDIT": "Alterar" + }, + "NO_RECORDS_FOUND": "No agent capacity policies found" + }, + "CREATE": { + "HEADER": { + "TITLE": "Create agent capacity policy" + }, + "CREATE_BUTTON": "Create policy", + "API": { + "SUCCESS_MESSAGE": "Agent capacity policy created successfully", + "ERROR_MESSAGE": "Failed to create agent capacity policy" + } + }, + "EDIT": { + "HEADER": { + "TITLE": "Edit agent capacity policy" + }, + "EDIT_BUTTON": "Update policy", + "CONFIRM_ADD_AGENT_DIALOG": { + "TITLE": "Add agent", + "DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.", + "CONFIRM_BUTTON_LABEL": "Continue", + "CANCEL_BUTTON_LABEL": "Cancelar" + }, + "API": { + "SUCCESS_MESSAGE": "Agent capacity policy updated successfully", + "ERROR_MESSAGE": "Failed to update agent capacity policy" + }, + "AGENT_API": { + "ADD": { + "SUCCESS_MESSAGE": "Agent added to policy successfully", + "ERROR_MESSAGE": "Failed to add agent to policy" + }, + "REMOVE": { + "SUCCESS_MESSAGE": "Agent removed from policy successfully", + "ERROR_MESSAGE": "Failed to remove agent from policy" + } + } + }, + "FORM": { + "NAME": { + "LABEL": "Policy name:", + "PLACEHOLDER": "Enter policy name" + }, + "DESCRIPTION": { + "LABEL": "Descrição:", + "PLACEHOLDER": "Insira a descrição" + }, + "INBOX_CAPACITY_LIMIT": { + "LABEL": "Inbox capacity limits", + "ADD_BUTTON": "Add inbox", + "FIELD": { + "SELECT_INBOX": "Select inbox", + "MAX_CONVERSATIONS": "Max conversations", + "SET_LIMIT": "Set limit" + }, + "EMPTY_STATE": "No inbox limit set" + }, + "EXCLUSION_RULES": { + "LABEL": "Exclusion rules", + "DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity", + "TAGS": { + "LABEL": "Exclude conversations tagged with specific labels", + "ADD_TAG": "add tag", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select tags to add" + }, + "EMPTY_STATE": "No tags added to this policy." + }, + "DURATION": { + "LABEL": "Exclude conversations older than a specified duration", + "PLACEHOLDER": "Set time" + } + }, + "USERS": { + "LABEL": "Assigned agents", + "DESCRIPTION": "Add agents for which this policy will be applicable.", + "ADD_BUTTON": "Add agent", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select agents to add", + "ADD_BUTTON": "Adicionar" + }, + "EMPTY_STATE": "No agents added", + "API": { + "SUCCESS_MESSAGE": "Agent successfully added to policy", + "ERROR_MESSAGE": "Failed to add agent to policy" + } + } + }, + "DELETE_POLICY": { + "SUCCESS_MESSAGE": "Agent capacity policy deleted successfully", + "ERROR_MESSAGE": "Failed to delete agent capacity policy" + } + }, + "DELETE_POLICY": { + "TITLE": "Delete policy", + "DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.", + "CONFIRM_BUTTON_LABEL": "Excluir", + "CANCEL_BUTTON_LABEL": "Cancelar" + } } } diff --git a/app/javascript/dashboard/i18n/locale/ro/conversation.json b/app/javascript/dashboard/i18n/locale/ro/conversation.json index 539d61ba5..c0ae01bb2 100644 --- a/app/javascript/dashboard/i18n/locale/ro/conversation.json +++ b/app/javascript/dashboard/i18n/locale/ro/conversation.json @@ -71,6 +71,17 @@ "SHOW_LABELS": "Afișare etichete", "HIDE_LABELS": "Ascunderea etichetelor" }, + "VOICE_CALL": { + "INCOMING_CALL": "Incoming call", + "OUTGOING_CALL": "Outgoing call", + "CALL_IN_PROGRESS": "Call in progress", + "NO_ANSWER": "No answer", + "MISSED_CALL": "Missed call", + "CALL_ENDED": "Call ended", + "NOT_ANSWERED_YET": "Not answered yet", + "THEY_ANSWERED": "They answered", + "YOU_ANSWERED": "You answered" + }, "HEADER": { "RESOLVE_ACTION": "Rezolvă", "REOPEN_ACTION": "Redeschide", diff --git a/app/javascript/dashboard/i18n/locale/ro/settings.json b/app/javascript/dashboard/i18n/locale/ro/settings.json index 570740b7c..dd8854b72 100644 --- a/app/javascript/dashboard/i18n/locale/ro/settings.json +++ b/app/javascript/dashboard/i18n/locale/ro/settings.json @@ -51,6 +51,13 @@ "LARGER": "Larger", "EXTRA_LARGE": "Extra Large" } + }, + "LANGUAGE": { + "TITLE": "Preferred Language", + "NOTE": "Choose the language you want to use.", + "UPDATE_SUCCESS": "Your Language settings have been updated successfully", + "UPDATE_ERROR": "There is an error while updating the language settings, please try again", + "USE_ACCOUNT_DEFAULT": "Use account default" } }, "MESSAGE_SIGNATURE_SECTION": { @@ -330,6 +337,7 @@ "REPORTS_LABEL": "Etichete", "REPORTS_INBOX": "Inbox", "REPORTS_TEAM": "Echipa", + "AGENT_ASSIGNMENT": "Agent Assignment", "SET_AVAILABILITY_TITLE": "Setați-vă ca", "SET_YOUR_AVAILABILITY": "Setați-vă disponibilitatea", "SLA": "SLA", @@ -418,5 +426,255 @@ "SWITCH_TO_REPLY": "Comutarea la Răspuns", "TOGGLE_SNOOZE_DROPDOWN": "Comutați snooze dropdown" } + }, + "ASSIGNMENT_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Agent assignment", + "DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here" + }, + "ASSIGNMENT_POLICY": { + "TITLE": "Assignment policy", + "DESCRIPTION": "Manage how conversations get assigned in inboxes.", + "FEATURES": [ + "Assign by conversations evenly or by available capacity", + "Add fair distribution rules to avoid overloading any agent", + "Add inboxes to a policy - one policy per inbox" + ] + }, + "AGENT_CAPACITY_POLICY": { + "TITLE": "Agent capacity policy", + "DESCRIPTION": "Manage workload for agents.", + "FEATURES": [ + "Define maximum conversations per inbox", + "Create exceptions based on labels and time", + "Add agents to a policy - one policy per agent" + ] + } + }, + "AGENT_ASSIGNMENT_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Assignment policy", + "CREATE_POLICY": "New policy" + }, + "CARD": { + "ORDER": "Order", + "PRIORITY": "Prioritate", + "ACTIVE": "Activ", + "INACTIVE": "Inactive", + "POPOVER": "Added inboxes", + "EDIT": "Editare" + }, + "NO_RECORDS_FOUND": "No assignment policies found" + }, + "CREATE": { + "HEADER": { + "TITLE": "Create assignment policy" + }, + "CREATE_BUTTON": "Create policy", + "API": { + "SUCCESS_MESSAGE": "Assignment policy created successfully", + "ERROR_MESSAGE": "Failed to create assignment policy" + } + }, + "EDIT": { + "HEADER": { + "TITLE": "Edit assignment policy" + }, + "EDIT_BUTTON": "Update policy", + "CONFIRM_ADD_INBOX_DIALOG": { + "TITLE": "Add inbox", + "DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.", + "CONFIRM_BUTTON_LABEL": "Continue", + "CANCEL_BUTTON_LABEL": "Renunță" + }, + "API": { + "SUCCESS_MESSAGE": "Assignment policy updated successfully", + "ERROR_MESSAGE": "Failed to update assignment policy" + }, + "INBOX_API": { + "ADD": { + "SUCCESS_MESSAGE": "Inbox added to policy successfully", + "ERROR_MESSAGE": "Failed to add inbox to policy" + }, + "REMOVE": { + "SUCCESS_MESSAGE": "Inbox removed from policy successfully", + "ERROR_MESSAGE": "Failed to remove inbox from policy" + } + } + }, + "FORM": { + "NAME": { + "LABEL": "Policy name:", + "PLACEHOLDER": "Enter policy name" + }, + "DESCRIPTION": { + "LABEL": "Descriere:", + "PLACEHOLDER": "Enter description" + }, + "STATUS": { + "LABEL": "Status:", + "PLACEHOLDER": "Select status", + "ACTIVE": "Policy is active", + "INACTIVE": "Policy is inactive" + }, + "ASSIGNMENT_ORDER": { + "LABEL": "Assignment order", + "ROUND_ROBIN": { + "LABEL": "Round robin", + "DESCRIPTION": "Assign conversations evenly among agents." + }, + "BALANCED": { + "LABEL": "Balanced", + "DESCRIPTION": "Assign conversations based on available capacity." + } + }, + "ASSIGNMENT_PRIORITY": { + "LABEL": "Assignment priority", + "EARLIEST_CREATED": { + "LABEL": "Earliest created", + "DESCRIPTION": "The conversation that was created first gets assigned first." + }, + "LONGEST_WAITING": { + "LABEL": "Longest waiting", + "DESCRIPTION": "The conversation waiting the longest gets assigned first." + } + }, + "FAIR_DISTRIBUTION": { + "LABEL": "Fair distribution policy", + "DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.", + "INPUT_MAX": "Assign max", + "DURATION": "Conversations per agent in every" + }, + "INBOXES": { + "LABEL": "Added inboxes", + "DESCRIPTION": "Add inboxes for which this policy will be applicable.", + "ADD_BUTTON": "Add inbox", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select inboxes to add", + "ADD_BUTTON": "Adaugă" + }, + "EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started", + "API": { + "SUCCESS_MESSAGE": "Inbox successfully added to policy", + "ERROR_MESSAGE": "Failed to add inbox to policy" + } + } + }, + "DELETE_POLICY": { + "SUCCESS_MESSAGE": "Assignment policy deleted successfully", + "ERROR_MESSAGE": "Failed to delete assignment policy" + } + }, + "AGENT_CAPACITY_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Agent capacity", + "CREATE_POLICY": "New policy" + }, + "CARD": { + "POPOVER": "Added agents", + "EDIT": "Editare" + }, + "NO_RECORDS_FOUND": "No agent capacity policies found" + }, + "CREATE": { + "HEADER": { + "TITLE": "Create agent capacity policy" + }, + "CREATE_BUTTON": "Create policy", + "API": { + "SUCCESS_MESSAGE": "Agent capacity policy created successfully", + "ERROR_MESSAGE": "Failed to create agent capacity policy" + } + }, + "EDIT": { + "HEADER": { + "TITLE": "Edit agent capacity policy" + }, + "EDIT_BUTTON": "Update policy", + "CONFIRM_ADD_AGENT_DIALOG": { + "TITLE": "Add agent", + "DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.", + "CONFIRM_BUTTON_LABEL": "Continue", + "CANCEL_BUTTON_LABEL": "Renunță" + }, + "API": { + "SUCCESS_MESSAGE": "Agent capacity policy updated successfully", + "ERROR_MESSAGE": "Failed to update agent capacity policy" + }, + "AGENT_API": { + "ADD": { + "SUCCESS_MESSAGE": "Agent added to policy successfully", + "ERROR_MESSAGE": "Failed to add agent to policy" + }, + "REMOVE": { + "SUCCESS_MESSAGE": "Agent removed from policy successfully", + "ERROR_MESSAGE": "Failed to remove agent from policy" + } + } + }, + "FORM": { + "NAME": { + "LABEL": "Policy name:", + "PLACEHOLDER": "Enter policy name" + }, + "DESCRIPTION": { + "LABEL": "Descriere:", + "PLACEHOLDER": "Enter description" + }, + "INBOX_CAPACITY_LIMIT": { + "LABEL": "Inbox capacity limits", + "ADD_BUTTON": "Add inbox", + "FIELD": { + "SELECT_INBOX": "Select inbox", + "MAX_CONVERSATIONS": "Max conversations", + "SET_LIMIT": "Set limit" + }, + "EMPTY_STATE": "No inbox limit set" + }, + "EXCLUSION_RULES": { + "LABEL": "Exclusion rules", + "DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity", + "TAGS": { + "LABEL": "Exclude conversations tagged with specific labels", + "ADD_TAG": "add tag", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select tags to add" + }, + "EMPTY_STATE": "No tags added to this policy." + }, + "DURATION": { + "LABEL": "Exclude conversations older than a specified duration", + "PLACEHOLDER": "Set time" + } + }, + "USERS": { + "LABEL": "Assigned agents", + "DESCRIPTION": "Add agents for which this policy will be applicable.", + "ADD_BUTTON": "Add agent", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select agents to add", + "ADD_BUTTON": "Adaugă" + }, + "EMPTY_STATE": "No agents added", + "API": { + "SUCCESS_MESSAGE": "Agent successfully added to policy", + "ERROR_MESSAGE": "Failed to add agent to policy" + } + } + }, + "DELETE_POLICY": { + "SUCCESS_MESSAGE": "Agent capacity policy deleted successfully", + "ERROR_MESSAGE": "Failed to delete agent capacity policy" + } + }, + "DELETE_POLICY": { + "TITLE": "Delete policy", + "DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.", + "CONFIRM_BUTTON_LABEL": "Şterge", + "CANCEL_BUTTON_LABEL": "Renunță" + } } } diff --git a/app/javascript/dashboard/i18n/locale/ru/conversation.json b/app/javascript/dashboard/i18n/locale/ru/conversation.json index 40eeef6b5..b4b4c1f3f 100644 --- a/app/javascript/dashboard/i18n/locale/ru/conversation.json +++ b/app/javascript/dashboard/i18n/locale/ru/conversation.json @@ -71,6 +71,17 @@ "SHOW_LABELS": "Показать метки", "HIDE_LABELS": "Скрыть метки" }, + "VOICE_CALL": { + "INCOMING_CALL": "Incoming call", + "OUTGOING_CALL": "Outgoing call", + "CALL_IN_PROGRESS": "Call in progress", + "NO_ANSWER": "No answer", + "MISSED_CALL": "Missed call", + "CALL_ENDED": "Call ended", + "NOT_ANSWERED_YET": "Not answered yet", + "THEY_ANSWERED": "They answered", + "YOU_ANSWERED": "You answered" + }, "HEADER": { "RESOLVE_ACTION": "Завершить", "REOPEN_ACTION": "Открыть заново", diff --git a/app/javascript/dashboard/i18n/locale/ru/settings.json b/app/javascript/dashboard/i18n/locale/ru/settings.json index 749f11492..ae2e4f5cf 100644 --- a/app/javascript/dashboard/i18n/locale/ru/settings.json +++ b/app/javascript/dashboard/i18n/locale/ru/settings.json @@ -51,6 +51,13 @@ "LARGER": "Крупнее", "EXTRA_LARGE": "Очень большой" } + }, + "LANGUAGE": { + "TITLE": "Preferred Language", + "NOTE": "Choose the language you want to use.", + "UPDATE_SUCCESS": "Your Language settings have been updated successfully", + "UPDATE_ERROR": "There is an error while updating the language settings, please try again", + "USE_ACCOUNT_DEFAULT": "Use account default" } }, "MESSAGE_SIGNATURE_SECTION": { @@ -330,6 +337,7 @@ "REPORTS_LABEL": "Категории", "REPORTS_INBOX": "Электронная почта", "REPORTS_TEAM": "Команда", + "AGENT_ASSIGNMENT": "Agent Assignment", "SET_AVAILABILITY_TITLE": "Установить себя", "SET_YOUR_AVAILABILITY": "Настройте ваши рабочие часы", "SLA": "SLA", @@ -418,5 +426,255 @@ "SWITCH_TO_REPLY": "Переключиться на ответ", "TOGGLE_SNOOZE_DROPDOWN": "Вкл/выкл повтор" } + }, + "ASSIGNMENT_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Agent assignment", + "DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here" + }, + "ASSIGNMENT_POLICY": { + "TITLE": "Assignment policy", + "DESCRIPTION": "Manage how conversations get assigned in inboxes.", + "FEATURES": [ + "Assign by conversations evenly or by available capacity", + "Add fair distribution rules to avoid overloading any agent", + "Add inboxes to a policy - one policy per inbox" + ] + }, + "AGENT_CAPACITY_POLICY": { + "TITLE": "Agent capacity policy", + "DESCRIPTION": "Manage workload for agents.", + "FEATURES": [ + "Define maximum conversations per inbox", + "Create exceptions based on labels and time", + "Add agents to a policy - one policy per agent" + ] + } + }, + "AGENT_ASSIGNMENT_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Assignment policy", + "CREATE_POLICY": "New policy" + }, + "CARD": { + "ORDER": "Order", + "PRIORITY": "Приоритет", + "ACTIVE": "Активно", + "INACTIVE": "Inactive", + "POPOVER": "Added inboxes", + "EDIT": "Редактировать" + }, + "NO_RECORDS_FOUND": "No assignment policies found" + }, + "CREATE": { + "HEADER": { + "TITLE": "Create assignment policy" + }, + "CREATE_BUTTON": "Create policy", + "API": { + "SUCCESS_MESSAGE": "Assignment policy created successfully", + "ERROR_MESSAGE": "Failed to create assignment policy" + } + }, + "EDIT": { + "HEADER": { + "TITLE": "Edit assignment policy" + }, + "EDIT_BUTTON": "Update policy", + "CONFIRM_ADD_INBOX_DIALOG": { + "TITLE": "Add inbox", + "DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.", + "CONFIRM_BUTTON_LABEL": "Continue", + "CANCEL_BUTTON_LABEL": "Отменить" + }, + "API": { + "SUCCESS_MESSAGE": "Assignment policy updated successfully", + "ERROR_MESSAGE": "Failed to update assignment policy" + }, + "INBOX_API": { + "ADD": { + "SUCCESS_MESSAGE": "Inbox added to policy successfully", + "ERROR_MESSAGE": "Failed to add inbox to policy" + }, + "REMOVE": { + "SUCCESS_MESSAGE": "Inbox removed from policy successfully", + "ERROR_MESSAGE": "Failed to remove inbox from policy" + } + } + }, + "FORM": { + "NAME": { + "LABEL": "Policy name:", + "PLACEHOLDER": "Enter policy name" + }, + "DESCRIPTION": { + "LABEL": "Описание:", + "PLACEHOLDER": "Введите описание" + }, + "STATUS": { + "LABEL": "Статус:", + "PLACEHOLDER": "Выбрать статус", + "ACTIVE": "Policy is active", + "INACTIVE": "Policy is inactive" + }, + "ASSIGNMENT_ORDER": { + "LABEL": "Assignment order", + "ROUND_ROBIN": { + "LABEL": "Round robin", + "DESCRIPTION": "Assign conversations evenly among agents." + }, + "BALANCED": { + "LABEL": "Balanced", + "DESCRIPTION": "Assign conversations based on available capacity." + } + }, + "ASSIGNMENT_PRIORITY": { + "LABEL": "Assignment priority", + "EARLIEST_CREATED": { + "LABEL": "Earliest created", + "DESCRIPTION": "The conversation that was created first gets assigned first." + }, + "LONGEST_WAITING": { + "LABEL": "Longest waiting", + "DESCRIPTION": "The conversation waiting the longest gets assigned first." + } + }, + "FAIR_DISTRIBUTION": { + "LABEL": "Fair distribution policy", + "DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.", + "INPUT_MAX": "Assign max", + "DURATION": "Conversations per agent in every" + }, + "INBOXES": { + "LABEL": "Added inboxes", + "DESCRIPTION": "Add inboxes for which this policy will be applicable.", + "ADD_BUTTON": "Add inbox", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select inboxes to add", + "ADD_BUTTON": "Добавить" + }, + "EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started", + "API": { + "SUCCESS_MESSAGE": "Inbox successfully added to policy", + "ERROR_MESSAGE": "Failed to add inbox to policy" + } + } + }, + "DELETE_POLICY": { + "SUCCESS_MESSAGE": "Assignment policy deleted successfully", + "ERROR_MESSAGE": "Failed to delete assignment policy" + } + }, + "AGENT_CAPACITY_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Agent capacity", + "CREATE_POLICY": "New policy" + }, + "CARD": { + "POPOVER": "Added agents", + "EDIT": "Редактировать" + }, + "NO_RECORDS_FOUND": "No agent capacity policies found" + }, + "CREATE": { + "HEADER": { + "TITLE": "Create agent capacity policy" + }, + "CREATE_BUTTON": "Create policy", + "API": { + "SUCCESS_MESSAGE": "Agent capacity policy created successfully", + "ERROR_MESSAGE": "Failed to create agent capacity policy" + } + }, + "EDIT": { + "HEADER": { + "TITLE": "Edit agent capacity policy" + }, + "EDIT_BUTTON": "Update policy", + "CONFIRM_ADD_AGENT_DIALOG": { + "TITLE": "Add agent", + "DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.", + "CONFIRM_BUTTON_LABEL": "Continue", + "CANCEL_BUTTON_LABEL": "Отменить" + }, + "API": { + "SUCCESS_MESSAGE": "Agent capacity policy updated successfully", + "ERROR_MESSAGE": "Failed to update agent capacity policy" + }, + "AGENT_API": { + "ADD": { + "SUCCESS_MESSAGE": "Agent added to policy successfully", + "ERROR_MESSAGE": "Failed to add agent to policy" + }, + "REMOVE": { + "SUCCESS_MESSAGE": "Agent removed from policy successfully", + "ERROR_MESSAGE": "Failed to remove agent from policy" + } + } + }, + "FORM": { + "NAME": { + "LABEL": "Policy name:", + "PLACEHOLDER": "Enter policy name" + }, + "DESCRIPTION": { + "LABEL": "Описание:", + "PLACEHOLDER": "Введите описание" + }, + "INBOX_CAPACITY_LIMIT": { + "LABEL": "Inbox capacity limits", + "ADD_BUTTON": "Add inbox", + "FIELD": { + "SELECT_INBOX": "Select inbox", + "MAX_CONVERSATIONS": "Max conversations", + "SET_LIMIT": "Set limit" + }, + "EMPTY_STATE": "No inbox limit set" + }, + "EXCLUSION_RULES": { + "LABEL": "Exclusion rules", + "DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity", + "TAGS": { + "LABEL": "Exclude conversations tagged with specific labels", + "ADD_TAG": "add tag", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select tags to add" + }, + "EMPTY_STATE": "No tags added to this policy." + }, + "DURATION": { + "LABEL": "Exclude conversations older than a specified duration", + "PLACEHOLDER": "Set time" + } + }, + "USERS": { + "LABEL": "Assigned agents", + "DESCRIPTION": "Add agents for which this policy will be applicable.", + "ADD_BUTTON": "Add agent", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select agents to add", + "ADD_BUTTON": "Добавить" + }, + "EMPTY_STATE": "No agents added", + "API": { + "SUCCESS_MESSAGE": "Agent successfully added to policy", + "ERROR_MESSAGE": "Failed to add agent to policy" + } + } + }, + "DELETE_POLICY": { + "SUCCESS_MESSAGE": "Agent capacity policy deleted successfully", + "ERROR_MESSAGE": "Failed to delete agent capacity policy" + } + }, + "DELETE_POLICY": { + "TITLE": "Delete policy", + "DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.", + "CONFIRM_BUTTON_LABEL": "Удалить", + "CANCEL_BUTTON_LABEL": "Отменить" + } } } diff --git a/app/javascript/dashboard/i18n/locale/sh/conversation.json b/app/javascript/dashboard/i18n/locale/sh/conversation.json index 93f375e7f..9fd39b70f 100644 --- a/app/javascript/dashboard/i18n/locale/sh/conversation.json +++ b/app/javascript/dashboard/i18n/locale/sh/conversation.json @@ -71,6 +71,17 @@ "SHOW_LABELS": "Show labels", "HIDE_LABELS": "Hide labels" }, + "VOICE_CALL": { + "INCOMING_CALL": "Incoming call", + "OUTGOING_CALL": "Outgoing call", + "CALL_IN_PROGRESS": "Call in progress", + "NO_ANSWER": "No answer", + "MISSED_CALL": "Missed call", + "CALL_ENDED": "Call ended", + "NOT_ANSWERED_YET": "Not answered yet", + "THEY_ANSWERED": "They answered", + "YOU_ANSWERED": "You answered" + }, "HEADER": { "RESOLVE_ACTION": "Resolve", "REOPEN_ACTION": "Reopen", diff --git a/app/javascript/dashboard/i18n/locale/sh/settings.json b/app/javascript/dashboard/i18n/locale/sh/settings.json index d547538db..c95eada84 100644 --- a/app/javascript/dashboard/i18n/locale/sh/settings.json +++ b/app/javascript/dashboard/i18n/locale/sh/settings.json @@ -51,6 +51,13 @@ "LARGER": "Larger", "EXTRA_LARGE": "Extra Large" } + }, + "LANGUAGE": { + "TITLE": "Preferred Language", + "NOTE": "Choose the language you want to use.", + "UPDATE_SUCCESS": "Your Language settings have been updated successfully", + "UPDATE_ERROR": "There is an error while updating the language settings, please try again", + "USE_ACCOUNT_DEFAULT": "Use account default" } }, "MESSAGE_SIGNATURE_SECTION": { @@ -330,6 +337,7 @@ "REPORTS_LABEL": "Labels", "REPORTS_INBOX": "Inbox", "REPORTS_TEAM": "Team", + "AGENT_ASSIGNMENT": "Agent Assignment", "SET_AVAILABILITY_TITLE": "Set yourself as", "SET_YOUR_AVAILABILITY": "Set your availability", "SLA": "SLA", @@ -418,5 +426,255 @@ "SWITCH_TO_REPLY": "Switch to Reply", "TOGGLE_SNOOZE_DROPDOWN": "Toggle snooze dropdown" } + }, + "ASSIGNMENT_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Agent assignment", + "DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here" + }, + "ASSIGNMENT_POLICY": { + "TITLE": "Assignment policy", + "DESCRIPTION": "Manage how conversations get assigned in inboxes.", + "FEATURES": [ + "Assign by conversations evenly or by available capacity", + "Add fair distribution rules to avoid overloading any agent", + "Add inboxes to a policy - one policy per inbox" + ] + }, + "AGENT_CAPACITY_POLICY": { + "TITLE": "Agent capacity policy", + "DESCRIPTION": "Manage workload for agents.", + "FEATURES": [ + "Define maximum conversations per inbox", + "Create exceptions based on labels and time", + "Add agents to a policy - one policy per agent" + ] + } + }, + "AGENT_ASSIGNMENT_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Assignment policy", + "CREATE_POLICY": "New policy" + }, + "CARD": { + "ORDER": "Order", + "PRIORITY": "Priority", + "ACTIVE": "Active", + "INACTIVE": "Inactive", + "POPOVER": "Added inboxes", + "EDIT": "Edit" + }, + "NO_RECORDS_FOUND": "No assignment policies found" + }, + "CREATE": { + "HEADER": { + "TITLE": "Create assignment policy" + }, + "CREATE_BUTTON": "Create policy", + "API": { + "SUCCESS_MESSAGE": "Assignment policy created successfully", + "ERROR_MESSAGE": "Failed to create assignment policy" + } + }, + "EDIT": { + "HEADER": { + "TITLE": "Edit assignment policy" + }, + "EDIT_BUTTON": "Update policy", + "CONFIRM_ADD_INBOX_DIALOG": { + "TITLE": "Add inbox", + "DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.", + "CONFIRM_BUTTON_LABEL": "Continue", + "CANCEL_BUTTON_LABEL": "Cancel" + }, + "API": { + "SUCCESS_MESSAGE": "Assignment policy updated successfully", + "ERROR_MESSAGE": "Failed to update assignment policy" + }, + "INBOX_API": { + "ADD": { + "SUCCESS_MESSAGE": "Inbox added to policy successfully", + "ERROR_MESSAGE": "Failed to add inbox to policy" + }, + "REMOVE": { + "SUCCESS_MESSAGE": "Inbox removed from policy successfully", + "ERROR_MESSAGE": "Failed to remove inbox from policy" + } + } + }, + "FORM": { + "NAME": { + "LABEL": "Policy name:", + "PLACEHOLDER": "Enter policy name" + }, + "DESCRIPTION": { + "LABEL": "Description:", + "PLACEHOLDER": "Enter description" + }, + "STATUS": { + "LABEL": "Status:", + "PLACEHOLDER": "Select status", + "ACTIVE": "Policy is active", + "INACTIVE": "Policy is inactive" + }, + "ASSIGNMENT_ORDER": { + "LABEL": "Assignment order", + "ROUND_ROBIN": { + "LABEL": "Round robin", + "DESCRIPTION": "Assign conversations evenly among agents." + }, + "BALANCED": { + "LABEL": "Balanced", + "DESCRIPTION": "Assign conversations based on available capacity." + } + }, + "ASSIGNMENT_PRIORITY": { + "LABEL": "Assignment priority", + "EARLIEST_CREATED": { + "LABEL": "Earliest created", + "DESCRIPTION": "The conversation that was created first gets assigned first." + }, + "LONGEST_WAITING": { + "LABEL": "Longest waiting", + "DESCRIPTION": "The conversation waiting the longest gets assigned first." + } + }, + "FAIR_DISTRIBUTION": { + "LABEL": "Fair distribution policy", + "DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.", + "INPUT_MAX": "Assign max", + "DURATION": "Conversations per agent in every" + }, + "INBOXES": { + "LABEL": "Added inboxes", + "DESCRIPTION": "Add inboxes for which this policy will be applicable.", + "ADD_BUTTON": "Add inbox", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select inboxes to add", + "ADD_BUTTON": "Add" + }, + "EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started", + "API": { + "SUCCESS_MESSAGE": "Inbox successfully added to policy", + "ERROR_MESSAGE": "Failed to add inbox to policy" + } + } + }, + "DELETE_POLICY": { + "SUCCESS_MESSAGE": "Assignment policy deleted successfully", + "ERROR_MESSAGE": "Failed to delete assignment policy" + } + }, + "AGENT_CAPACITY_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Agent capacity", + "CREATE_POLICY": "New policy" + }, + "CARD": { + "POPOVER": "Added agents", + "EDIT": "Edit" + }, + "NO_RECORDS_FOUND": "No agent capacity policies found" + }, + "CREATE": { + "HEADER": { + "TITLE": "Create agent capacity policy" + }, + "CREATE_BUTTON": "Create policy", + "API": { + "SUCCESS_MESSAGE": "Agent capacity policy created successfully", + "ERROR_MESSAGE": "Failed to create agent capacity policy" + } + }, + "EDIT": { + "HEADER": { + "TITLE": "Edit agent capacity policy" + }, + "EDIT_BUTTON": "Update policy", + "CONFIRM_ADD_AGENT_DIALOG": { + "TITLE": "Add agent", + "DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.", + "CONFIRM_BUTTON_LABEL": "Continue", + "CANCEL_BUTTON_LABEL": "Cancel" + }, + "API": { + "SUCCESS_MESSAGE": "Agent capacity policy updated successfully", + "ERROR_MESSAGE": "Failed to update agent capacity policy" + }, + "AGENT_API": { + "ADD": { + "SUCCESS_MESSAGE": "Agent added to policy successfully", + "ERROR_MESSAGE": "Failed to add agent to policy" + }, + "REMOVE": { + "SUCCESS_MESSAGE": "Agent removed from policy successfully", + "ERROR_MESSAGE": "Failed to remove agent from policy" + } + } + }, + "FORM": { + "NAME": { + "LABEL": "Policy name:", + "PLACEHOLDER": "Enter policy name" + }, + "DESCRIPTION": { + "LABEL": "Description:", + "PLACEHOLDER": "Enter description" + }, + "INBOX_CAPACITY_LIMIT": { + "LABEL": "Inbox capacity limits", + "ADD_BUTTON": "Add inbox", + "FIELD": { + "SELECT_INBOX": "Select inbox", + "MAX_CONVERSATIONS": "Max conversations", + "SET_LIMIT": "Set limit" + }, + "EMPTY_STATE": "No inbox limit set" + }, + "EXCLUSION_RULES": { + "LABEL": "Exclusion rules", + "DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity", + "TAGS": { + "LABEL": "Exclude conversations tagged with specific labels", + "ADD_TAG": "add tag", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select tags to add" + }, + "EMPTY_STATE": "No tags added to this policy." + }, + "DURATION": { + "LABEL": "Exclude conversations older than a specified duration", + "PLACEHOLDER": "Set time" + } + }, + "USERS": { + "LABEL": "Assigned agents", + "DESCRIPTION": "Add agents for which this policy will be applicable.", + "ADD_BUTTON": "Add agent", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select agents to add", + "ADD_BUTTON": "Add" + }, + "EMPTY_STATE": "No agents added", + "API": { + "SUCCESS_MESSAGE": "Agent successfully added to policy", + "ERROR_MESSAGE": "Failed to add agent to policy" + } + } + }, + "DELETE_POLICY": { + "SUCCESS_MESSAGE": "Agent capacity policy deleted successfully", + "ERROR_MESSAGE": "Failed to delete agent capacity policy" + } + }, + "DELETE_POLICY": { + "TITLE": "Delete policy", + "DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.", + "CONFIRM_BUTTON_LABEL": "Delete", + "CANCEL_BUTTON_LABEL": "Cancel" + } } } diff --git a/app/javascript/dashboard/i18n/locale/sk/conversation.json b/app/javascript/dashboard/i18n/locale/sk/conversation.json index 0af78c50f..99dde6c92 100644 --- a/app/javascript/dashboard/i18n/locale/sk/conversation.json +++ b/app/javascript/dashboard/i18n/locale/sk/conversation.json @@ -71,6 +71,17 @@ "SHOW_LABELS": "Show labels", "HIDE_LABELS": "Hide labels" }, + "VOICE_CALL": { + "INCOMING_CALL": "Incoming call", + "OUTGOING_CALL": "Outgoing call", + "CALL_IN_PROGRESS": "Call in progress", + "NO_ANSWER": "No answer", + "MISSED_CALL": "Missed call", + "CALL_ENDED": "Call ended", + "NOT_ANSWERED_YET": "Not answered yet", + "THEY_ANSWERED": "They answered", + "YOU_ANSWERED": "You answered" + }, "HEADER": { "RESOLVE_ACTION": "Vyriešiť", "REOPEN_ACTION": "Znovu otvoriť", diff --git a/app/javascript/dashboard/i18n/locale/sk/settings.json b/app/javascript/dashboard/i18n/locale/sk/settings.json index 9f452890d..777926e42 100644 --- a/app/javascript/dashboard/i18n/locale/sk/settings.json +++ b/app/javascript/dashboard/i18n/locale/sk/settings.json @@ -51,6 +51,13 @@ "LARGER": "Larger", "EXTRA_LARGE": "Extra Large" } + }, + "LANGUAGE": { + "TITLE": "Preferred Language", + "NOTE": "Choose the language you want to use.", + "UPDATE_SUCCESS": "Your Language settings have been updated successfully", + "UPDATE_ERROR": "There is an error while updating the language settings, please try again", + "USE_ACCOUNT_DEFAULT": "Use account default" } }, "MESSAGE_SIGNATURE_SECTION": { @@ -330,6 +337,7 @@ "REPORTS_LABEL": "Labels", "REPORTS_INBOX": "Schránka", "REPORTS_TEAM": "Team", + "AGENT_ASSIGNMENT": "Agent Assignment", "SET_AVAILABILITY_TITLE": "Set yourself as", "SET_YOUR_AVAILABILITY": "Nastavte svoju dostupnosť", "SLA": "SLA", @@ -418,5 +426,255 @@ "SWITCH_TO_REPLY": "Prepnúť na odpoveď", "TOGGLE_SNOOZE_DROPDOWN": "Prepínanie módu \"snooze\"" } + }, + "ASSIGNMENT_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Agent assignment", + "DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here" + }, + "ASSIGNMENT_POLICY": { + "TITLE": "Assignment policy", + "DESCRIPTION": "Manage how conversations get assigned in inboxes.", + "FEATURES": [ + "Assign by conversations evenly or by available capacity", + "Add fair distribution rules to avoid overloading any agent", + "Add inboxes to a policy - one policy per inbox" + ] + }, + "AGENT_CAPACITY_POLICY": { + "TITLE": "Agent capacity policy", + "DESCRIPTION": "Manage workload for agents.", + "FEATURES": [ + "Define maximum conversations per inbox", + "Create exceptions based on labels and time", + "Add agents to a policy - one policy per agent" + ] + } + }, + "AGENT_ASSIGNMENT_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Assignment policy", + "CREATE_POLICY": "New policy" + }, + "CARD": { + "ORDER": "Order", + "PRIORITY": "Priority", + "ACTIVE": "Active", + "INACTIVE": "Inactive", + "POPOVER": "Added inboxes", + "EDIT": "Upraviť" + }, + "NO_RECORDS_FOUND": "No assignment policies found" + }, + "CREATE": { + "HEADER": { + "TITLE": "Create assignment policy" + }, + "CREATE_BUTTON": "Create policy", + "API": { + "SUCCESS_MESSAGE": "Assignment policy created successfully", + "ERROR_MESSAGE": "Failed to create assignment policy" + } + }, + "EDIT": { + "HEADER": { + "TITLE": "Edit assignment policy" + }, + "EDIT_BUTTON": "Update policy", + "CONFIRM_ADD_INBOX_DIALOG": { + "TITLE": "Add inbox", + "DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.", + "CONFIRM_BUTTON_LABEL": "Continue", + "CANCEL_BUTTON_LABEL": "Zrušiť" + }, + "API": { + "SUCCESS_MESSAGE": "Assignment policy updated successfully", + "ERROR_MESSAGE": "Failed to update assignment policy" + }, + "INBOX_API": { + "ADD": { + "SUCCESS_MESSAGE": "Inbox added to policy successfully", + "ERROR_MESSAGE": "Failed to add inbox to policy" + }, + "REMOVE": { + "SUCCESS_MESSAGE": "Inbox removed from policy successfully", + "ERROR_MESSAGE": "Failed to remove inbox from policy" + } + } + }, + "FORM": { + "NAME": { + "LABEL": "Policy name:", + "PLACEHOLDER": "Enter policy name" + }, + "DESCRIPTION": { + "LABEL": "Description:", + "PLACEHOLDER": "Enter description" + }, + "STATUS": { + "LABEL": "Status:", + "PLACEHOLDER": "Select status", + "ACTIVE": "Policy is active", + "INACTIVE": "Policy is inactive" + }, + "ASSIGNMENT_ORDER": { + "LABEL": "Assignment order", + "ROUND_ROBIN": { + "LABEL": "Round robin", + "DESCRIPTION": "Assign conversations evenly among agents." + }, + "BALANCED": { + "LABEL": "Balanced", + "DESCRIPTION": "Assign conversations based on available capacity." + } + }, + "ASSIGNMENT_PRIORITY": { + "LABEL": "Assignment priority", + "EARLIEST_CREATED": { + "LABEL": "Earliest created", + "DESCRIPTION": "The conversation that was created first gets assigned first." + }, + "LONGEST_WAITING": { + "LABEL": "Longest waiting", + "DESCRIPTION": "The conversation waiting the longest gets assigned first." + } + }, + "FAIR_DISTRIBUTION": { + "LABEL": "Fair distribution policy", + "DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.", + "INPUT_MAX": "Assign max", + "DURATION": "Conversations per agent in every" + }, + "INBOXES": { + "LABEL": "Added inboxes", + "DESCRIPTION": "Add inboxes for which this policy will be applicable.", + "ADD_BUTTON": "Add inbox", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select inboxes to add", + "ADD_BUTTON": "Pridať" + }, + "EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started", + "API": { + "SUCCESS_MESSAGE": "Inbox successfully added to policy", + "ERROR_MESSAGE": "Failed to add inbox to policy" + } + } + }, + "DELETE_POLICY": { + "SUCCESS_MESSAGE": "Assignment policy deleted successfully", + "ERROR_MESSAGE": "Failed to delete assignment policy" + } + }, + "AGENT_CAPACITY_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Agent capacity", + "CREATE_POLICY": "New policy" + }, + "CARD": { + "POPOVER": "Added agents", + "EDIT": "Upraviť" + }, + "NO_RECORDS_FOUND": "No agent capacity policies found" + }, + "CREATE": { + "HEADER": { + "TITLE": "Create agent capacity policy" + }, + "CREATE_BUTTON": "Create policy", + "API": { + "SUCCESS_MESSAGE": "Agent capacity policy created successfully", + "ERROR_MESSAGE": "Failed to create agent capacity policy" + } + }, + "EDIT": { + "HEADER": { + "TITLE": "Edit agent capacity policy" + }, + "EDIT_BUTTON": "Update policy", + "CONFIRM_ADD_AGENT_DIALOG": { + "TITLE": "Add agent", + "DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.", + "CONFIRM_BUTTON_LABEL": "Continue", + "CANCEL_BUTTON_LABEL": "Zrušiť" + }, + "API": { + "SUCCESS_MESSAGE": "Agent capacity policy updated successfully", + "ERROR_MESSAGE": "Failed to update agent capacity policy" + }, + "AGENT_API": { + "ADD": { + "SUCCESS_MESSAGE": "Agent added to policy successfully", + "ERROR_MESSAGE": "Failed to add agent to policy" + }, + "REMOVE": { + "SUCCESS_MESSAGE": "Agent removed from policy successfully", + "ERROR_MESSAGE": "Failed to remove agent from policy" + } + } + }, + "FORM": { + "NAME": { + "LABEL": "Policy name:", + "PLACEHOLDER": "Enter policy name" + }, + "DESCRIPTION": { + "LABEL": "Description:", + "PLACEHOLDER": "Enter description" + }, + "INBOX_CAPACITY_LIMIT": { + "LABEL": "Inbox capacity limits", + "ADD_BUTTON": "Add inbox", + "FIELD": { + "SELECT_INBOX": "Select inbox", + "MAX_CONVERSATIONS": "Max conversations", + "SET_LIMIT": "Set limit" + }, + "EMPTY_STATE": "No inbox limit set" + }, + "EXCLUSION_RULES": { + "LABEL": "Exclusion rules", + "DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity", + "TAGS": { + "LABEL": "Exclude conversations tagged with specific labels", + "ADD_TAG": "add tag", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select tags to add" + }, + "EMPTY_STATE": "No tags added to this policy." + }, + "DURATION": { + "LABEL": "Exclude conversations older than a specified duration", + "PLACEHOLDER": "Set time" + } + }, + "USERS": { + "LABEL": "Assigned agents", + "DESCRIPTION": "Add agents for which this policy will be applicable.", + "ADD_BUTTON": "Add agent", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select agents to add", + "ADD_BUTTON": "Pridať" + }, + "EMPTY_STATE": "No agents added", + "API": { + "SUCCESS_MESSAGE": "Agent successfully added to policy", + "ERROR_MESSAGE": "Failed to add agent to policy" + } + } + }, + "DELETE_POLICY": { + "SUCCESS_MESSAGE": "Agent capacity policy deleted successfully", + "ERROR_MESSAGE": "Failed to delete agent capacity policy" + } + }, + "DELETE_POLICY": { + "TITLE": "Delete policy", + "DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.", + "CONFIRM_BUTTON_LABEL": "Vymazať", + "CANCEL_BUTTON_LABEL": "Zrušiť" + } } } diff --git a/app/javascript/dashboard/i18n/locale/sl/conversation.json b/app/javascript/dashboard/i18n/locale/sl/conversation.json index 9bfbd7180..24bf95f58 100644 --- a/app/javascript/dashboard/i18n/locale/sl/conversation.json +++ b/app/javascript/dashboard/i18n/locale/sl/conversation.json @@ -71,6 +71,17 @@ "SHOW_LABELS": "Show labels", "HIDE_LABELS": "Hide labels" }, + "VOICE_CALL": { + "INCOMING_CALL": "Incoming call", + "OUTGOING_CALL": "Outgoing call", + "CALL_IN_PROGRESS": "Call in progress", + "NO_ANSWER": "No answer", + "MISSED_CALL": "Missed call", + "CALL_ENDED": "Call ended", + "NOT_ANSWERED_YET": "Not answered yet", + "THEY_ANSWERED": "They answered", + "YOU_ANSWERED": "You answered" + }, "HEADER": { "RESOLVE_ACTION": "Resolve", "REOPEN_ACTION": "Reopen", diff --git a/app/javascript/dashboard/i18n/locale/sl/settings.json b/app/javascript/dashboard/i18n/locale/sl/settings.json index 4948a016c..7b4f7019a 100644 --- a/app/javascript/dashboard/i18n/locale/sl/settings.json +++ b/app/javascript/dashboard/i18n/locale/sl/settings.json @@ -51,6 +51,13 @@ "LARGER": "Larger", "EXTRA_LARGE": "Extra Large" } + }, + "LANGUAGE": { + "TITLE": "Preferred Language", + "NOTE": "Choose the language you want to use.", + "UPDATE_SUCCESS": "Your Language settings have been updated successfully", + "UPDATE_ERROR": "There is an error while updating the language settings, please try again", + "USE_ACCOUNT_DEFAULT": "Use account default" } }, "MESSAGE_SIGNATURE_SECTION": { @@ -330,6 +337,7 @@ "REPORTS_LABEL": "Labels", "REPORTS_INBOX": "Inbox", "REPORTS_TEAM": "Team", + "AGENT_ASSIGNMENT": "Agent Assignment", "SET_AVAILABILITY_TITLE": "Set yourself as", "SET_YOUR_AVAILABILITY": "Set your availability", "SLA": "SLA", @@ -418,5 +426,255 @@ "SWITCH_TO_REPLY": "Switch to Reply", "TOGGLE_SNOOZE_DROPDOWN": "Toggle snooze dropdown" } + }, + "ASSIGNMENT_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Agent assignment", + "DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here" + }, + "ASSIGNMENT_POLICY": { + "TITLE": "Assignment policy", + "DESCRIPTION": "Manage how conversations get assigned in inboxes.", + "FEATURES": [ + "Assign by conversations evenly or by available capacity", + "Add fair distribution rules to avoid overloading any agent", + "Add inboxes to a policy - one policy per inbox" + ] + }, + "AGENT_CAPACITY_POLICY": { + "TITLE": "Agent capacity policy", + "DESCRIPTION": "Manage workload for agents.", + "FEATURES": [ + "Define maximum conversations per inbox", + "Create exceptions based on labels and time", + "Add agents to a policy - one policy per agent" + ] + } + }, + "AGENT_ASSIGNMENT_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Assignment policy", + "CREATE_POLICY": "New policy" + }, + "CARD": { + "ORDER": "Order", + "PRIORITY": "Prioriteta", + "ACTIVE": "Active", + "INACTIVE": "Inactive", + "POPOVER": "Added inboxes", + "EDIT": "Edit" + }, + "NO_RECORDS_FOUND": "No assignment policies found" + }, + "CREATE": { + "HEADER": { + "TITLE": "Create assignment policy" + }, + "CREATE_BUTTON": "Create policy", + "API": { + "SUCCESS_MESSAGE": "Assignment policy created successfully", + "ERROR_MESSAGE": "Failed to create assignment policy" + } + }, + "EDIT": { + "HEADER": { + "TITLE": "Edit assignment policy" + }, + "EDIT_BUTTON": "Update policy", + "CONFIRM_ADD_INBOX_DIALOG": { + "TITLE": "Add inbox", + "DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.", + "CONFIRM_BUTTON_LABEL": "Continue", + "CANCEL_BUTTON_LABEL": "Cancel" + }, + "API": { + "SUCCESS_MESSAGE": "Assignment policy updated successfully", + "ERROR_MESSAGE": "Failed to update assignment policy" + }, + "INBOX_API": { + "ADD": { + "SUCCESS_MESSAGE": "Inbox added to policy successfully", + "ERROR_MESSAGE": "Failed to add inbox to policy" + }, + "REMOVE": { + "SUCCESS_MESSAGE": "Inbox removed from policy successfully", + "ERROR_MESSAGE": "Failed to remove inbox from policy" + } + } + }, + "FORM": { + "NAME": { + "LABEL": "Policy name:", + "PLACEHOLDER": "Enter policy name" + }, + "DESCRIPTION": { + "LABEL": "Description:", + "PLACEHOLDER": "Enter description" + }, + "STATUS": { + "LABEL": "Status:", + "PLACEHOLDER": "Select status", + "ACTIVE": "Policy is active", + "INACTIVE": "Policy is inactive" + }, + "ASSIGNMENT_ORDER": { + "LABEL": "Assignment order", + "ROUND_ROBIN": { + "LABEL": "Round robin", + "DESCRIPTION": "Assign conversations evenly among agents." + }, + "BALANCED": { + "LABEL": "Balanced", + "DESCRIPTION": "Assign conversations based on available capacity." + } + }, + "ASSIGNMENT_PRIORITY": { + "LABEL": "Assignment priority", + "EARLIEST_CREATED": { + "LABEL": "Earliest created", + "DESCRIPTION": "The conversation that was created first gets assigned first." + }, + "LONGEST_WAITING": { + "LABEL": "Longest waiting", + "DESCRIPTION": "The conversation waiting the longest gets assigned first." + } + }, + "FAIR_DISTRIBUTION": { + "LABEL": "Fair distribution policy", + "DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.", + "INPUT_MAX": "Assign max", + "DURATION": "Conversations per agent in every" + }, + "INBOXES": { + "LABEL": "Added inboxes", + "DESCRIPTION": "Add inboxes for which this policy will be applicable.", + "ADD_BUTTON": "Add inbox", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select inboxes to add", + "ADD_BUTTON": "Add" + }, + "EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started", + "API": { + "SUCCESS_MESSAGE": "Inbox successfully added to policy", + "ERROR_MESSAGE": "Failed to add inbox to policy" + } + } + }, + "DELETE_POLICY": { + "SUCCESS_MESSAGE": "Assignment policy deleted successfully", + "ERROR_MESSAGE": "Failed to delete assignment policy" + } + }, + "AGENT_CAPACITY_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Agent capacity", + "CREATE_POLICY": "New policy" + }, + "CARD": { + "POPOVER": "Added agents", + "EDIT": "Edit" + }, + "NO_RECORDS_FOUND": "No agent capacity policies found" + }, + "CREATE": { + "HEADER": { + "TITLE": "Create agent capacity policy" + }, + "CREATE_BUTTON": "Create policy", + "API": { + "SUCCESS_MESSAGE": "Agent capacity policy created successfully", + "ERROR_MESSAGE": "Failed to create agent capacity policy" + } + }, + "EDIT": { + "HEADER": { + "TITLE": "Edit agent capacity policy" + }, + "EDIT_BUTTON": "Update policy", + "CONFIRM_ADD_AGENT_DIALOG": { + "TITLE": "Add agent", + "DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.", + "CONFIRM_BUTTON_LABEL": "Continue", + "CANCEL_BUTTON_LABEL": "Cancel" + }, + "API": { + "SUCCESS_MESSAGE": "Agent capacity policy updated successfully", + "ERROR_MESSAGE": "Failed to update agent capacity policy" + }, + "AGENT_API": { + "ADD": { + "SUCCESS_MESSAGE": "Agent added to policy successfully", + "ERROR_MESSAGE": "Failed to add agent to policy" + }, + "REMOVE": { + "SUCCESS_MESSAGE": "Agent removed from policy successfully", + "ERROR_MESSAGE": "Failed to remove agent from policy" + } + } + }, + "FORM": { + "NAME": { + "LABEL": "Policy name:", + "PLACEHOLDER": "Enter policy name" + }, + "DESCRIPTION": { + "LABEL": "Description:", + "PLACEHOLDER": "Enter description" + }, + "INBOX_CAPACITY_LIMIT": { + "LABEL": "Inbox capacity limits", + "ADD_BUTTON": "Add inbox", + "FIELD": { + "SELECT_INBOX": "Select inbox", + "MAX_CONVERSATIONS": "Max conversations", + "SET_LIMIT": "Set limit" + }, + "EMPTY_STATE": "No inbox limit set" + }, + "EXCLUSION_RULES": { + "LABEL": "Exclusion rules", + "DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity", + "TAGS": { + "LABEL": "Exclude conversations tagged with specific labels", + "ADD_TAG": "add tag", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select tags to add" + }, + "EMPTY_STATE": "No tags added to this policy." + }, + "DURATION": { + "LABEL": "Exclude conversations older than a specified duration", + "PLACEHOLDER": "Set time" + } + }, + "USERS": { + "LABEL": "Assigned agents", + "DESCRIPTION": "Add agents for which this policy will be applicable.", + "ADD_BUTTON": "Add agent", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select agents to add", + "ADD_BUTTON": "Add" + }, + "EMPTY_STATE": "No agents added", + "API": { + "SUCCESS_MESSAGE": "Agent successfully added to policy", + "ERROR_MESSAGE": "Failed to add agent to policy" + } + } + }, + "DELETE_POLICY": { + "SUCCESS_MESSAGE": "Agent capacity policy deleted successfully", + "ERROR_MESSAGE": "Failed to delete agent capacity policy" + } + }, + "DELETE_POLICY": { + "TITLE": "Delete policy", + "DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.", + "CONFIRM_BUTTON_LABEL": "Delete", + "CANCEL_BUTTON_LABEL": "Cancel" + } } } diff --git a/app/javascript/dashboard/i18n/locale/sq/conversation.json b/app/javascript/dashboard/i18n/locale/sq/conversation.json index 5f74260fd..4089631cf 100644 --- a/app/javascript/dashboard/i18n/locale/sq/conversation.json +++ b/app/javascript/dashboard/i18n/locale/sq/conversation.json @@ -71,6 +71,17 @@ "SHOW_LABELS": "Show labels", "HIDE_LABELS": "Hide labels" }, + "VOICE_CALL": { + "INCOMING_CALL": "Incoming call", + "OUTGOING_CALL": "Outgoing call", + "CALL_IN_PROGRESS": "Call in progress", + "NO_ANSWER": "No answer", + "MISSED_CALL": "Missed call", + "CALL_ENDED": "Call ended", + "NOT_ANSWERED_YET": "Not answered yet", + "THEY_ANSWERED": "They answered", + "YOU_ANSWERED": "You answered" + }, "HEADER": { "RESOLVE_ACTION": "Resolve", "REOPEN_ACTION": "Reopen", diff --git a/app/javascript/dashboard/i18n/locale/sq/settings.json b/app/javascript/dashboard/i18n/locale/sq/settings.json index 705e75d37..75cddb565 100644 --- a/app/javascript/dashboard/i18n/locale/sq/settings.json +++ b/app/javascript/dashboard/i18n/locale/sq/settings.json @@ -51,6 +51,13 @@ "LARGER": "Larger", "EXTRA_LARGE": "Extra Large" } + }, + "LANGUAGE": { + "TITLE": "Preferred Language", + "NOTE": "Choose the language you want to use.", + "UPDATE_SUCCESS": "Your Language settings have been updated successfully", + "UPDATE_ERROR": "There is an error while updating the language settings, please try again", + "USE_ACCOUNT_DEFAULT": "Use account default" } }, "MESSAGE_SIGNATURE_SECTION": { @@ -330,6 +337,7 @@ "REPORTS_LABEL": "Labels", "REPORTS_INBOX": "Inbox", "REPORTS_TEAM": "Team", + "AGENT_ASSIGNMENT": "Agent Assignment", "SET_AVAILABILITY_TITLE": "Set yourself as", "SET_YOUR_AVAILABILITY": "Set your availability", "SLA": "SLA", @@ -418,5 +426,255 @@ "SWITCH_TO_REPLY": "Switch to Reply", "TOGGLE_SNOOZE_DROPDOWN": "Toggle snooze dropdown" } + }, + "ASSIGNMENT_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Agent assignment", + "DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here" + }, + "ASSIGNMENT_POLICY": { + "TITLE": "Assignment policy", + "DESCRIPTION": "Manage how conversations get assigned in inboxes.", + "FEATURES": [ + "Assign by conversations evenly or by available capacity", + "Add fair distribution rules to avoid overloading any agent", + "Add inboxes to a policy - one policy per inbox" + ] + }, + "AGENT_CAPACITY_POLICY": { + "TITLE": "Agent capacity policy", + "DESCRIPTION": "Manage workload for agents.", + "FEATURES": [ + "Define maximum conversations per inbox", + "Create exceptions based on labels and time", + "Add agents to a policy - one policy per agent" + ] + } + }, + "AGENT_ASSIGNMENT_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Assignment policy", + "CREATE_POLICY": "New policy" + }, + "CARD": { + "ORDER": "Order", + "PRIORITY": "Priority", + "ACTIVE": "Active", + "INACTIVE": "Inactive", + "POPOVER": "Added inboxes", + "EDIT": "Edit" + }, + "NO_RECORDS_FOUND": "No assignment policies found" + }, + "CREATE": { + "HEADER": { + "TITLE": "Create assignment policy" + }, + "CREATE_BUTTON": "Create policy", + "API": { + "SUCCESS_MESSAGE": "Assignment policy created successfully", + "ERROR_MESSAGE": "Failed to create assignment policy" + } + }, + "EDIT": { + "HEADER": { + "TITLE": "Edit assignment policy" + }, + "EDIT_BUTTON": "Update policy", + "CONFIRM_ADD_INBOX_DIALOG": { + "TITLE": "Add inbox", + "DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.", + "CONFIRM_BUTTON_LABEL": "Continue", + "CANCEL_BUTTON_LABEL": "Cancel" + }, + "API": { + "SUCCESS_MESSAGE": "Assignment policy updated successfully", + "ERROR_MESSAGE": "Failed to update assignment policy" + }, + "INBOX_API": { + "ADD": { + "SUCCESS_MESSAGE": "Inbox added to policy successfully", + "ERROR_MESSAGE": "Failed to add inbox to policy" + }, + "REMOVE": { + "SUCCESS_MESSAGE": "Inbox removed from policy successfully", + "ERROR_MESSAGE": "Failed to remove inbox from policy" + } + } + }, + "FORM": { + "NAME": { + "LABEL": "Policy name:", + "PLACEHOLDER": "Enter policy name" + }, + "DESCRIPTION": { + "LABEL": "Description:", + "PLACEHOLDER": "Enter description" + }, + "STATUS": { + "LABEL": "Status:", + "PLACEHOLDER": "Select status", + "ACTIVE": "Policy is active", + "INACTIVE": "Policy is inactive" + }, + "ASSIGNMENT_ORDER": { + "LABEL": "Assignment order", + "ROUND_ROBIN": { + "LABEL": "Round robin", + "DESCRIPTION": "Assign conversations evenly among agents." + }, + "BALANCED": { + "LABEL": "Balanced", + "DESCRIPTION": "Assign conversations based on available capacity." + } + }, + "ASSIGNMENT_PRIORITY": { + "LABEL": "Assignment priority", + "EARLIEST_CREATED": { + "LABEL": "Earliest created", + "DESCRIPTION": "The conversation that was created first gets assigned first." + }, + "LONGEST_WAITING": { + "LABEL": "Longest waiting", + "DESCRIPTION": "The conversation waiting the longest gets assigned first." + } + }, + "FAIR_DISTRIBUTION": { + "LABEL": "Fair distribution policy", + "DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.", + "INPUT_MAX": "Assign max", + "DURATION": "Conversations per agent in every" + }, + "INBOXES": { + "LABEL": "Added inboxes", + "DESCRIPTION": "Add inboxes for which this policy will be applicable.", + "ADD_BUTTON": "Add inbox", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select inboxes to add", + "ADD_BUTTON": "Add" + }, + "EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started", + "API": { + "SUCCESS_MESSAGE": "Inbox successfully added to policy", + "ERROR_MESSAGE": "Failed to add inbox to policy" + } + } + }, + "DELETE_POLICY": { + "SUCCESS_MESSAGE": "Assignment policy deleted successfully", + "ERROR_MESSAGE": "Failed to delete assignment policy" + } + }, + "AGENT_CAPACITY_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Agent capacity", + "CREATE_POLICY": "New policy" + }, + "CARD": { + "POPOVER": "Added agents", + "EDIT": "Edit" + }, + "NO_RECORDS_FOUND": "No agent capacity policies found" + }, + "CREATE": { + "HEADER": { + "TITLE": "Create agent capacity policy" + }, + "CREATE_BUTTON": "Create policy", + "API": { + "SUCCESS_MESSAGE": "Agent capacity policy created successfully", + "ERROR_MESSAGE": "Failed to create agent capacity policy" + } + }, + "EDIT": { + "HEADER": { + "TITLE": "Edit agent capacity policy" + }, + "EDIT_BUTTON": "Update policy", + "CONFIRM_ADD_AGENT_DIALOG": { + "TITLE": "Add agent", + "DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.", + "CONFIRM_BUTTON_LABEL": "Continue", + "CANCEL_BUTTON_LABEL": "Cancel" + }, + "API": { + "SUCCESS_MESSAGE": "Agent capacity policy updated successfully", + "ERROR_MESSAGE": "Failed to update agent capacity policy" + }, + "AGENT_API": { + "ADD": { + "SUCCESS_MESSAGE": "Agent added to policy successfully", + "ERROR_MESSAGE": "Failed to add agent to policy" + }, + "REMOVE": { + "SUCCESS_MESSAGE": "Agent removed from policy successfully", + "ERROR_MESSAGE": "Failed to remove agent from policy" + } + } + }, + "FORM": { + "NAME": { + "LABEL": "Policy name:", + "PLACEHOLDER": "Enter policy name" + }, + "DESCRIPTION": { + "LABEL": "Description:", + "PLACEHOLDER": "Enter description" + }, + "INBOX_CAPACITY_LIMIT": { + "LABEL": "Inbox capacity limits", + "ADD_BUTTON": "Add inbox", + "FIELD": { + "SELECT_INBOX": "Select inbox", + "MAX_CONVERSATIONS": "Max conversations", + "SET_LIMIT": "Set limit" + }, + "EMPTY_STATE": "No inbox limit set" + }, + "EXCLUSION_RULES": { + "LABEL": "Exclusion rules", + "DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity", + "TAGS": { + "LABEL": "Exclude conversations tagged with specific labels", + "ADD_TAG": "add tag", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select tags to add" + }, + "EMPTY_STATE": "No tags added to this policy." + }, + "DURATION": { + "LABEL": "Exclude conversations older than a specified duration", + "PLACEHOLDER": "Set time" + } + }, + "USERS": { + "LABEL": "Assigned agents", + "DESCRIPTION": "Add agents for which this policy will be applicable.", + "ADD_BUTTON": "Add agent", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select agents to add", + "ADD_BUTTON": "Add" + }, + "EMPTY_STATE": "No agents added", + "API": { + "SUCCESS_MESSAGE": "Agent successfully added to policy", + "ERROR_MESSAGE": "Failed to add agent to policy" + } + } + }, + "DELETE_POLICY": { + "SUCCESS_MESSAGE": "Agent capacity policy deleted successfully", + "ERROR_MESSAGE": "Failed to delete agent capacity policy" + } + }, + "DELETE_POLICY": { + "TITLE": "Delete policy", + "DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.", + "CONFIRM_BUTTON_LABEL": "Delete", + "CANCEL_BUTTON_LABEL": "Cancel" + } } } diff --git a/app/javascript/dashboard/i18n/locale/sr/conversation.json b/app/javascript/dashboard/i18n/locale/sr/conversation.json index bbba3ba94..1ac190668 100644 --- a/app/javascript/dashboard/i18n/locale/sr/conversation.json +++ b/app/javascript/dashboard/i18n/locale/sr/conversation.json @@ -71,6 +71,17 @@ "SHOW_LABELS": "Show labels", "HIDE_LABELS": "Hide labels" }, + "VOICE_CALL": { + "INCOMING_CALL": "Incoming call", + "OUTGOING_CALL": "Outgoing call", + "CALL_IN_PROGRESS": "Call in progress", + "NO_ANSWER": "No answer", + "MISSED_CALL": "Missed call", + "CALL_ENDED": "Call ended", + "NOT_ANSWERED_YET": "Not answered yet", + "THEY_ANSWERED": "They answered", + "YOU_ANSWERED": "You answered" + }, "HEADER": { "RESOLVE_ACTION": "Reši", "REOPEN_ACTION": "Ponovo otvori", diff --git a/app/javascript/dashboard/i18n/locale/sr/settings.json b/app/javascript/dashboard/i18n/locale/sr/settings.json index d83baf157..0f50d594b 100644 --- a/app/javascript/dashboard/i18n/locale/sr/settings.json +++ b/app/javascript/dashboard/i18n/locale/sr/settings.json @@ -51,6 +51,13 @@ "LARGER": "Larger", "EXTRA_LARGE": "Extra Large" } + }, + "LANGUAGE": { + "TITLE": "Preferred Language", + "NOTE": "Choose the language you want to use.", + "UPDATE_SUCCESS": "Your Language settings have been updated successfully", + "UPDATE_ERROR": "There is an error while updating the language settings, please try again", + "USE_ACCOUNT_DEFAULT": "Use account default" } }, "MESSAGE_SIGNATURE_SECTION": { @@ -330,6 +337,7 @@ "REPORTS_LABEL": "Oznake", "REPORTS_INBOX": "Prijemno sanduče", "REPORTS_TEAM": "Tim", + "AGENT_ASSIGNMENT": "Agent Assignment", "SET_AVAILABILITY_TITLE": "Postavite da ste", "SET_YOUR_AVAILABILITY": "Podesite vašu dostupnost", "SLA": "SLA", @@ -418,5 +426,255 @@ "SWITCH_TO_REPLY": "Prebaci se na odgovor", "TOGGLE_SNOOZE_DROPDOWN": "Uključite padajućim menijom odlaganja" } + }, + "ASSIGNMENT_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Agent assignment", + "DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here" + }, + "ASSIGNMENT_POLICY": { + "TITLE": "Assignment policy", + "DESCRIPTION": "Manage how conversations get assigned in inboxes.", + "FEATURES": [ + "Assign by conversations evenly or by available capacity", + "Add fair distribution rules to avoid overloading any agent", + "Add inboxes to a policy - one policy per inbox" + ] + }, + "AGENT_CAPACITY_POLICY": { + "TITLE": "Agent capacity policy", + "DESCRIPTION": "Manage workload for agents.", + "FEATURES": [ + "Define maximum conversations per inbox", + "Create exceptions based on labels and time", + "Add agents to a policy - one policy per agent" + ] + } + }, + "AGENT_ASSIGNMENT_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Assignment policy", + "CREATE_POLICY": "New policy" + }, + "CARD": { + "ORDER": "Order", + "PRIORITY": "Priority", + "ACTIVE": "Aktivno", + "INACTIVE": "Inactive", + "POPOVER": "Added inboxes", + "EDIT": "Uredi" + }, + "NO_RECORDS_FOUND": "No assignment policies found" + }, + "CREATE": { + "HEADER": { + "TITLE": "Create assignment policy" + }, + "CREATE_BUTTON": "Create policy", + "API": { + "SUCCESS_MESSAGE": "Assignment policy created successfully", + "ERROR_MESSAGE": "Failed to create assignment policy" + } + }, + "EDIT": { + "HEADER": { + "TITLE": "Edit assignment policy" + }, + "EDIT_BUTTON": "Update policy", + "CONFIRM_ADD_INBOX_DIALOG": { + "TITLE": "Add inbox", + "DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.", + "CONFIRM_BUTTON_LABEL": "Continue", + "CANCEL_BUTTON_LABEL": "Otkaži" + }, + "API": { + "SUCCESS_MESSAGE": "Assignment policy updated successfully", + "ERROR_MESSAGE": "Failed to update assignment policy" + }, + "INBOX_API": { + "ADD": { + "SUCCESS_MESSAGE": "Inbox added to policy successfully", + "ERROR_MESSAGE": "Failed to add inbox to policy" + }, + "REMOVE": { + "SUCCESS_MESSAGE": "Inbox removed from policy successfully", + "ERROR_MESSAGE": "Failed to remove inbox from policy" + } + } + }, + "FORM": { + "NAME": { + "LABEL": "Policy name:", + "PLACEHOLDER": "Enter policy name" + }, + "DESCRIPTION": { + "LABEL": "Opis:", + "PLACEHOLDER": "Enter description" + }, + "STATUS": { + "LABEL": "Status:", + "PLACEHOLDER": "Select status", + "ACTIVE": "Policy is active", + "INACTIVE": "Policy is inactive" + }, + "ASSIGNMENT_ORDER": { + "LABEL": "Assignment order", + "ROUND_ROBIN": { + "LABEL": "Round robin", + "DESCRIPTION": "Assign conversations evenly among agents." + }, + "BALANCED": { + "LABEL": "Balanced", + "DESCRIPTION": "Assign conversations based on available capacity." + } + }, + "ASSIGNMENT_PRIORITY": { + "LABEL": "Assignment priority", + "EARLIEST_CREATED": { + "LABEL": "Earliest created", + "DESCRIPTION": "The conversation that was created first gets assigned first." + }, + "LONGEST_WAITING": { + "LABEL": "Longest waiting", + "DESCRIPTION": "The conversation waiting the longest gets assigned first." + } + }, + "FAIR_DISTRIBUTION": { + "LABEL": "Fair distribution policy", + "DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.", + "INPUT_MAX": "Assign max", + "DURATION": "Conversations per agent in every" + }, + "INBOXES": { + "LABEL": "Added inboxes", + "DESCRIPTION": "Add inboxes for which this policy will be applicable.", + "ADD_BUTTON": "Add inbox", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select inboxes to add", + "ADD_BUTTON": "Dodaj" + }, + "EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started", + "API": { + "SUCCESS_MESSAGE": "Inbox successfully added to policy", + "ERROR_MESSAGE": "Failed to add inbox to policy" + } + } + }, + "DELETE_POLICY": { + "SUCCESS_MESSAGE": "Assignment policy deleted successfully", + "ERROR_MESSAGE": "Failed to delete assignment policy" + } + }, + "AGENT_CAPACITY_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Agent capacity", + "CREATE_POLICY": "New policy" + }, + "CARD": { + "POPOVER": "Added agents", + "EDIT": "Uredi" + }, + "NO_RECORDS_FOUND": "No agent capacity policies found" + }, + "CREATE": { + "HEADER": { + "TITLE": "Create agent capacity policy" + }, + "CREATE_BUTTON": "Create policy", + "API": { + "SUCCESS_MESSAGE": "Agent capacity policy created successfully", + "ERROR_MESSAGE": "Failed to create agent capacity policy" + } + }, + "EDIT": { + "HEADER": { + "TITLE": "Edit agent capacity policy" + }, + "EDIT_BUTTON": "Update policy", + "CONFIRM_ADD_AGENT_DIALOG": { + "TITLE": "Add agent", + "DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.", + "CONFIRM_BUTTON_LABEL": "Continue", + "CANCEL_BUTTON_LABEL": "Otkaži" + }, + "API": { + "SUCCESS_MESSAGE": "Agent capacity policy updated successfully", + "ERROR_MESSAGE": "Failed to update agent capacity policy" + }, + "AGENT_API": { + "ADD": { + "SUCCESS_MESSAGE": "Agent added to policy successfully", + "ERROR_MESSAGE": "Failed to add agent to policy" + }, + "REMOVE": { + "SUCCESS_MESSAGE": "Agent removed from policy successfully", + "ERROR_MESSAGE": "Failed to remove agent from policy" + } + } + }, + "FORM": { + "NAME": { + "LABEL": "Policy name:", + "PLACEHOLDER": "Enter policy name" + }, + "DESCRIPTION": { + "LABEL": "Opis:", + "PLACEHOLDER": "Enter description" + }, + "INBOX_CAPACITY_LIMIT": { + "LABEL": "Inbox capacity limits", + "ADD_BUTTON": "Add inbox", + "FIELD": { + "SELECT_INBOX": "Select inbox", + "MAX_CONVERSATIONS": "Max conversations", + "SET_LIMIT": "Set limit" + }, + "EMPTY_STATE": "No inbox limit set" + }, + "EXCLUSION_RULES": { + "LABEL": "Exclusion rules", + "DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity", + "TAGS": { + "LABEL": "Exclude conversations tagged with specific labels", + "ADD_TAG": "add tag", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select tags to add" + }, + "EMPTY_STATE": "No tags added to this policy." + }, + "DURATION": { + "LABEL": "Exclude conversations older than a specified duration", + "PLACEHOLDER": "Set time" + } + }, + "USERS": { + "LABEL": "Assigned agents", + "DESCRIPTION": "Add agents for which this policy will be applicable.", + "ADD_BUTTON": "Add agent", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select agents to add", + "ADD_BUTTON": "Dodaj" + }, + "EMPTY_STATE": "No agents added", + "API": { + "SUCCESS_MESSAGE": "Agent successfully added to policy", + "ERROR_MESSAGE": "Failed to add agent to policy" + } + } + }, + "DELETE_POLICY": { + "SUCCESS_MESSAGE": "Agent capacity policy deleted successfully", + "ERROR_MESSAGE": "Failed to delete agent capacity policy" + } + }, + "DELETE_POLICY": { + "TITLE": "Delete policy", + "DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.", + "CONFIRM_BUTTON_LABEL": "Izbriši", + "CANCEL_BUTTON_LABEL": "Otkaži" + } } } diff --git a/app/javascript/dashboard/i18n/locale/sv/conversation.json b/app/javascript/dashboard/i18n/locale/sv/conversation.json index 31de39d1a..a919575ce 100644 --- a/app/javascript/dashboard/i18n/locale/sv/conversation.json +++ b/app/javascript/dashboard/i18n/locale/sv/conversation.json @@ -71,6 +71,17 @@ "SHOW_LABELS": "Visa etiketter", "HIDE_LABELS": "Dölj etiketter" }, + "VOICE_CALL": { + "INCOMING_CALL": "Incoming call", + "OUTGOING_CALL": "Outgoing call", + "CALL_IN_PROGRESS": "Call in progress", + "NO_ANSWER": "No answer", + "MISSED_CALL": "Missed call", + "CALL_ENDED": "Call ended", + "NOT_ANSWERED_YET": "Not answered yet", + "THEY_ANSWERED": "They answered", + "YOU_ANSWERED": "You answered" + }, "HEADER": { "RESOLVE_ACTION": "Lös", "REOPEN_ACTION": "Återöppna", diff --git a/app/javascript/dashboard/i18n/locale/sv/settings.json b/app/javascript/dashboard/i18n/locale/sv/settings.json index e80207056..4240aece2 100644 --- a/app/javascript/dashboard/i18n/locale/sv/settings.json +++ b/app/javascript/dashboard/i18n/locale/sv/settings.json @@ -51,6 +51,13 @@ "LARGER": "Larger", "EXTRA_LARGE": "Extra Large" } + }, + "LANGUAGE": { + "TITLE": "Preferred Language", + "NOTE": "Choose the language you want to use.", + "UPDATE_SUCCESS": "Your Language settings have been updated successfully", + "UPDATE_ERROR": "There is an error while updating the language settings, please try again", + "USE_ACCOUNT_DEFAULT": "Use account default" } }, "MESSAGE_SIGNATURE_SECTION": { @@ -330,6 +337,7 @@ "REPORTS_LABEL": "Etiketter", "REPORTS_INBOX": "Inkorg", "REPORTS_TEAM": "Team", + "AGENT_ASSIGNMENT": "Agent Assignment", "SET_AVAILABILITY_TITLE": "Set yourself as", "SET_YOUR_AVAILABILITY": "Ställ in din tillgänglighet", "SLA": "SLA", @@ -418,5 +426,255 @@ "SWITCH_TO_REPLY": "Switch to Reply", "TOGGLE_SNOOZE_DROPDOWN": "Toggle snooze dropdown" } + }, + "ASSIGNMENT_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Agent assignment", + "DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here" + }, + "ASSIGNMENT_POLICY": { + "TITLE": "Assignment policy", + "DESCRIPTION": "Manage how conversations get assigned in inboxes.", + "FEATURES": [ + "Assign by conversations evenly or by available capacity", + "Add fair distribution rules to avoid overloading any agent", + "Add inboxes to a policy - one policy per inbox" + ] + }, + "AGENT_CAPACITY_POLICY": { + "TITLE": "Agent capacity policy", + "DESCRIPTION": "Manage workload for agents.", + "FEATURES": [ + "Define maximum conversations per inbox", + "Create exceptions based on labels and time", + "Add agents to a policy - one policy per agent" + ] + } + }, + "AGENT_ASSIGNMENT_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Assignment policy", + "CREATE_POLICY": "New policy" + }, + "CARD": { + "ORDER": "Order", + "PRIORITY": "Priority", + "ACTIVE": "Active", + "INACTIVE": "Inactive", + "POPOVER": "Added inboxes", + "EDIT": "Redigera" + }, + "NO_RECORDS_FOUND": "No assignment policies found" + }, + "CREATE": { + "HEADER": { + "TITLE": "Create assignment policy" + }, + "CREATE_BUTTON": "Create policy", + "API": { + "SUCCESS_MESSAGE": "Assignment policy created successfully", + "ERROR_MESSAGE": "Failed to create assignment policy" + } + }, + "EDIT": { + "HEADER": { + "TITLE": "Edit assignment policy" + }, + "EDIT_BUTTON": "Update policy", + "CONFIRM_ADD_INBOX_DIALOG": { + "TITLE": "Add inbox", + "DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.", + "CONFIRM_BUTTON_LABEL": "Continue", + "CANCEL_BUTTON_LABEL": "Avbryt" + }, + "API": { + "SUCCESS_MESSAGE": "Assignment policy updated successfully", + "ERROR_MESSAGE": "Failed to update assignment policy" + }, + "INBOX_API": { + "ADD": { + "SUCCESS_MESSAGE": "Inbox added to policy successfully", + "ERROR_MESSAGE": "Failed to add inbox to policy" + }, + "REMOVE": { + "SUCCESS_MESSAGE": "Inbox removed from policy successfully", + "ERROR_MESSAGE": "Failed to remove inbox from policy" + } + } + }, + "FORM": { + "NAME": { + "LABEL": "Policy name:", + "PLACEHOLDER": "Enter policy name" + }, + "DESCRIPTION": { + "LABEL": "Beskrivning:", + "PLACEHOLDER": "Enter description" + }, + "STATUS": { + "LABEL": "Status:", + "PLACEHOLDER": "Select status", + "ACTIVE": "Policy is active", + "INACTIVE": "Policy is inactive" + }, + "ASSIGNMENT_ORDER": { + "LABEL": "Assignment order", + "ROUND_ROBIN": { + "LABEL": "Round robin", + "DESCRIPTION": "Assign conversations evenly among agents." + }, + "BALANCED": { + "LABEL": "Balanced", + "DESCRIPTION": "Assign conversations based on available capacity." + } + }, + "ASSIGNMENT_PRIORITY": { + "LABEL": "Assignment priority", + "EARLIEST_CREATED": { + "LABEL": "Earliest created", + "DESCRIPTION": "The conversation that was created first gets assigned first." + }, + "LONGEST_WAITING": { + "LABEL": "Longest waiting", + "DESCRIPTION": "The conversation waiting the longest gets assigned first." + } + }, + "FAIR_DISTRIBUTION": { + "LABEL": "Fair distribution policy", + "DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.", + "INPUT_MAX": "Assign max", + "DURATION": "Conversations per agent in every" + }, + "INBOXES": { + "LABEL": "Added inboxes", + "DESCRIPTION": "Add inboxes for which this policy will be applicable.", + "ADD_BUTTON": "Add inbox", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select inboxes to add", + "ADD_BUTTON": "Add" + }, + "EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started", + "API": { + "SUCCESS_MESSAGE": "Inbox successfully added to policy", + "ERROR_MESSAGE": "Failed to add inbox to policy" + } + } + }, + "DELETE_POLICY": { + "SUCCESS_MESSAGE": "Assignment policy deleted successfully", + "ERROR_MESSAGE": "Failed to delete assignment policy" + } + }, + "AGENT_CAPACITY_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Agent capacity", + "CREATE_POLICY": "New policy" + }, + "CARD": { + "POPOVER": "Added agents", + "EDIT": "Redigera" + }, + "NO_RECORDS_FOUND": "No agent capacity policies found" + }, + "CREATE": { + "HEADER": { + "TITLE": "Create agent capacity policy" + }, + "CREATE_BUTTON": "Create policy", + "API": { + "SUCCESS_MESSAGE": "Agent capacity policy created successfully", + "ERROR_MESSAGE": "Failed to create agent capacity policy" + } + }, + "EDIT": { + "HEADER": { + "TITLE": "Edit agent capacity policy" + }, + "EDIT_BUTTON": "Update policy", + "CONFIRM_ADD_AGENT_DIALOG": { + "TITLE": "Add agent", + "DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.", + "CONFIRM_BUTTON_LABEL": "Continue", + "CANCEL_BUTTON_LABEL": "Avbryt" + }, + "API": { + "SUCCESS_MESSAGE": "Agent capacity policy updated successfully", + "ERROR_MESSAGE": "Failed to update agent capacity policy" + }, + "AGENT_API": { + "ADD": { + "SUCCESS_MESSAGE": "Agent added to policy successfully", + "ERROR_MESSAGE": "Failed to add agent to policy" + }, + "REMOVE": { + "SUCCESS_MESSAGE": "Agent removed from policy successfully", + "ERROR_MESSAGE": "Failed to remove agent from policy" + } + } + }, + "FORM": { + "NAME": { + "LABEL": "Policy name:", + "PLACEHOLDER": "Enter policy name" + }, + "DESCRIPTION": { + "LABEL": "Beskrivning:", + "PLACEHOLDER": "Enter description" + }, + "INBOX_CAPACITY_LIMIT": { + "LABEL": "Inbox capacity limits", + "ADD_BUTTON": "Add inbox", + "FIELD": { + "SELECT_INBOX": "Select inbox", + "MAX_CONVERSATIONS": "Max conversations", + "SET_LIMIT": "Set limit" + }, + "EMPTY_STATE": "No inbox limit set" + }, + "EXCLUSION_RULES": { + "LABEL": "Exclusion rules", + "DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity", + "TAGS": { + "LABEL": "Exclude conversations tagged with specific labels", + "ADD_TAG": "add tag", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select tags to add" + }, + "EMPTY_STATE": "No tags added to this policy." + }, + "DURATION": { + "LABEL": "Exclude conversations older than a specified duration", + "PLACEHOLDER": "Set time" + } + }, + "USERS": { + "LABEL": "Assigned agents", + "DESCRIPTION": "Add agents for which this policy will be applicable.", + "ADD_BUTTON": "Add agent", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select agents to add", + "ADD_BUTTON": "Add" + }, + "EMPTY_STATE": "No agents added", + "API": { + "SUCCESS_MESSAGE": "Agent successfully added to policy", + "ERROR_MESSAGE": "Failed to add agent to policy" + } + } + }, + "DELETE_POLICY": { + "SUCCESS_MESSAGE": "Agent capacity policy deleted successfully", + "ERROR_MESSAGE": "Failed to delete agent capacity policy" + } + }, + "DELETE_POLICY": { + "TITLE": "Delete policy", + "DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.", + "CONFIRM_BUTTON_LABEL": "Radera", + "CANCEL_BUTTON_LABEL": "Avbryt" + } } } diff --git a/app/javascript/dashboard/i18n/locale/ta/conversation.json b/app/javascript/dashboard/i18n/locale/ta/conversation.json index f31a3a878..0771e5063 100644 --- a/app/javascript/dashboard/i18n/locale/ta/conversation.json +++ b/app/javascript/dashboard/i18n/locale/ta/conversation.json @@ -71,6 +71,17 @@ "SHOW_LABELS": "Show labels", "HIDE_LABELS": "Hide labels" }, + "VOICE_CALL": { + "INCOMING_CALL": "Incoming call", + "OUTGOING_CALL": "Outgoing call", + "CALL_IN_PROGRESS": "Call in progress", + "NO_ANSWER": "No answer", + "MISSED_CALL": "Missed call", + "CALL_ENDED": "Call ended", + "NOT_ANSWERED_YET": "Not answered yet", + "THEY_ANSWERED": "They answered", + "YOU_ANSWERED": "You answered" + }, "HEADER": { "RESOLVE_ACTION": "தீர்", "REOPEN_ACTION": "மீண்டும் திற", diff --git a/app/javascript/dashboard/i18n/locale/ta/settings.json b/app/javascript/dashboard/i18n/locale/ta/settings.json index fa1caa4e3..d961845f2 100644 --- a/app/javascript/dashboard/i18n/locale/ta/settings.json +++ b/app/javascript/dashboard/i18n/locale/ta/settings.json @@ -51,6 +51,13 @@ "LARGER": "Larger", "EXTRA_LARGE": "Extra Large" } + }, + "LANGUAGE": { + "TITLE": "Preferred Language", + "NOTE": "Choose the language you want to use.", + "UPDATE_SUCCESS": "Your Language settings have been updated successfully", + "UPDATE_ERROR": "There is an error while updating the language settings, please try again", + "USE_ACCOUNT_DEFAULT": "Use account default" } }, "MESSAGE_SIGNATURE_SECTION": { @@ -330,6 +337,7 @@ "REPORTS_LABEL": "Labels", "REPORTS_INBOX": "Inbox", "REPORTS_TEAM": "Team", + "AGENT_ASSIGNMENT": "Agent Assignment", "SET_AVAILABILITY_TITLE": "Set yourself as", "SET_YOUR_AVAILABILITY": "Set your availability", "SLA": "SLA", @@ -418,5 +426,255 @@ "SWITCH_TO_REPLY": "Switch to Reply", "TOGGLE_SNOOZE_DROPDOWN": "Toggle snooze dropdown" } + }, + "ASSIGNMENT_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Agent assignment", + "DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here" + }, + "ASSIGNMENT_POLICY": { + "TITLE": "Assignment policy", + "DESCRIPTION": "Manage how conversations get assigned in inboxes.", + "FEATURES": [ + "Assign by conversations evenly or by available capacity", + "Add fair distribution rules to avoid overloading any agent", + "Add inboxes to a policy - one policy per inbox" + ] + }, + "AGENT_CAPACITY_POLICY": { + "TITLE": "Agent capacity policy", + "DESCRIPTION": "Manage workload for agents.", + "FEATURES": [ + "Define maximum conversations per inbox", + "Create exceptions based on labels and time", + "Add agents to a policy - one policy per agent" + ] + } + }, + "AGENT_ASSIGNMENT_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Assignment policy", + "CREATE_POLICY": "New policy" + }, + "CARD": { + "ORDER": "Order", + "PRIORITY": "Priority", + "ACTIVE": "Active", + "INACTIVE": "Inactive", + "POPOVER": "Added inboxes", + "EDIT": "திருத்து" + }, + "NO_RECORDS_FOUND": "No assignment policies found" + }, + "CREATE": { + "HEADER": { + "TITLE": "Create assignment policy" + }, + "CREATE_BUTTON": "Create policy", + "API": { + "SUCCESS_MESSAGE": "Assignment policy created successfully", + "ERROR_MESSAGE": "Failed to create assignment policy" + } + }, + "EDIT": { + "HEADER": { + "TITLE": "Edit assignment policy" + }, + "EDIT_BUTTON": "Update policy", + "CONFIRM_ADD_INBOX_DIALOG": { + "TITLE": "Add inbox", + "DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.", + "CONFIRM_BUTTON_LABEL": "Continue", + "CANCEL_BUTTON_LABEL": "ரத்துசெய்" + }, + "API": { + "SUCCESS_MESSAGE": "Assignment policy updated successfully", + "ERROR_MESSAGE": "Failed to update assignment policy" + }, + "INBOX_API": { + "ADD": { + "SUCCESS_MESSAGE": "Inbox added to policy successfully", + "ERROR_MESSAGE": "Failed to add inbox to policy" + }, + "REMOVE": { + "SUCCESS_MESSAGE": "Inbox removed from policy successfully", + "ERROR_MESSAGE": "Failed to remove inbox from policy" + } + } + }, + "FORM": { + "NAME": { + "LABEL": "Policy name:", + "PLACEHOLDER": "Enter policy name" + }, + "DESCRIPTION": { + "LABEL": "Description:", + "PLACEHOLDER": "Enter description" + }, + "STATUS": { + "LABEL": "Status:", + "PLACEHOLDER": "Select status", + "ACTIVE": "Policy is active", + "INACTIVE": "Policy is inactive" + }, + "ASSIGNMENT_ORDER": { + "LABEL": "Assignment order", + "ROUND_ROBIN": { + "LABEL": "Round robin", + "DESCRIPTION": "Assign conversations evenly among agents." + }, + "BALANCED": { + "LABEL": "Balanced", + "DESCRIPTION": "Assign conversations based on available capacity." + } + }, + "ASSIGNMENT_PRIORITY": { + "LABEL": "Assignment priority", + "EARLIEST_CREATED": { + "LABEL": "Earliest created", + "DESCRIPTION": "The conversation that was created first gets assigned first." + }, + "LONGEST_WAITING": { + "LABEL": "Longest waiting", + "DESCRIPTION": "The conversation waiting the longest gets assigned first." + } + }, + "FAIR_DISTRIBUTION": { + "LABEL": "Fair distribution policy", + "DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.", + "INPUT_MAX": "Assign max", + "DURATION": "Conversations per agent in every" + }, + "INBOXES": { + "LABEL": "Added inboxes", + "DESCRIPTION": "Add inboxes for which this policy will be applicable.", + "ADD_BUTTON": "Add inbox", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select inboxes to add", + "ADD_BUTTON": "Add" + }, + "EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started", + "API": { + "SUCCESS_MESSAGE": "Inbox successfully added to policy", + "ERROR_MESSAGE": "Failed to add inbox to policy" + } + } + }, + "DELETE_POLICY": { + "SUCCESS_MESSAGE": "Assignment policy deleted successfully", + "ERROR_MESSAGE": "Failed to delete assignment policy" + } + }, + "AGENT_CAPACITY_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Agent capacity", + "CREATE_POLICY": "New policy" + }, + "CARD": { + "POPOVER": "Added agents", + "EDIT": "திருத்து" + }, + "NO_RECORDS_FOUND": "No agent capacity policies found" + }, + "CREATE": { + "HEADER": { + "TITLE": "Create agent capacity policy" + }, + "CREATE_BUTTON": "Create policy", + "API": { + "SUCCESS_MESSAGE": "Agent capacity policy created successfully", + "ERROR_MESSAGE": "Failed to create agent capacity policy" + } + }, + "EDIT": { + "HEADER": { + "TITLE": "Edit agent capacity policy" + }, + "EDIT_BUTTON": "Update policy", + "CONFIRM_ADD_AGENT_DIALOG": { + "TITLE": "Add agent", + "DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.", + "CONFIRM_BUTTON_LABEL": "Continue", + "CANCEL_BUTTON_LABEL": "ரத்துசெய்" + }, + "API": { + "SUCCESS_MESSAGE": "Agent capacity policy updated successfully", + "ERROR_MESSAGE": "Failed to update agent capacity policy" + }, + "AGENT_API": { + "ADD": { + "SUCCESS_MESSAGE": "Agent added to policy successfully", + "ERROR_MESSAGE": "Failed to add agent to policy" + }, + "REMOVE": { + "SUCCESS_MESSAGE": "Agent removed from policy successfully", + "ERROR_MESSAGE": "Failed to remove agent from policy" + } + } + }, + "FORM": { + "NAME": { + "LABEL": "Policy name:", + "PLACEHOLDER": "Enter policy name" + }, + "DESCRIPTION": { + "LABEL": "Description:", + "PLACEHOLDER": "Enter description" + }, + "INBOX_CAPACITY_LIMIT": { + "LABEL": "Inbox capacity limits", + "ADD_BUTTON": "Add inbox", + "FIELD": { + "SELECT_INBOX": "Select inbox", + "MAX_CONVERSATIONS": "Max conversations", + "SET_LIMIT": "Set limit" + }, + "EMPTY_STATE": "No inbox limit set" + }, + "EXCLUSION_RULES": { + "LABEL": "Exclusion rules", + "DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity", + "TAGS": { + "LABEL": "Exclude conversations tagged with specific labels", + "ADD_TAG": "add tag", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select tags to add" + }, + "EMPTY_STATE": "No tags added to this policy." + }, + "DURATION": { + "LABEL": "Exclude conversations older than a specified duration", + "PLACEHOLDER": "Set time" + } + }, + "USERS": { + "LABEL": "Assigned agents", + "DESCRIPTION": "Add agents for which this policy will be applicable.", + "ADD_BUTTON": "Add agent", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select agents to add", + "ADD_BUTTON": "Add" + }, + "EMPTY_STATE": "No agents added", + "API": { + "SUCCESS_MESSAGE": "Agent successfully added to policy", + "ERROR_MESSAGE": "Failed to add agent to policy" + } + } + }, + "DELETE_POLICY": { + "SUCCESS_MESSAGE": "Agent capacity policy deleted successfully", + "ERROR_MESSAGE": "Failed to delete agent capacity policy" + } + }, + "DELETE_POLICY": { + "TITLE": "Delete policy", + "DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.", + "CONFIRM_BUTTON_LABEL": "Delete", + "CANCEL_BUTTON_LABEL": "ரத்துசெய்" + } } } diff --git a/app/javascript/dashboard/i18n/locale/th/conversation.json b/app/javascript/dashboard/i18n/locale/th/conversation.json index b8374d0da..9b3cc2aba 100644 --- a/app/javascript/dashboard/i18n/locale/th/conversation.json +++ b/app/javascript/dashboard/i18n/locale/th/conversation.json @@ -71,6 +71,17 @@ "SHOW_LABELS": "แสดงป้ายกำกับ", "HIDE_LABELS": "ซ่อนป้ายกำกับ" }, + "VOICE_CALL": { + "INCOMING_CALL": "Incoming call", + "OUTGOING_CALL": "Outgoing call", + "CALL_IN_PROGRESS": "Call in progress", + "NO_ANSWER": "No answer", + "MISSED_CALL": "Missed call", + "CALL_ENDED": "Call ended", + "NOT_ANSWERED_YET": "Not answered yet", + "THEY_ANSWERED": "They answered", + "YOU_ANSWERED": "You answered" + }, "HEADER": { "RESOLVE_ACTION": "เสร็จสิ้น", "REOPEN_ACTION": "เปิดใหม่อีกครั้ง", diff --git a/app/javascript/dashboard/i18n/locale/th/settings.json b/app/javascript/dashboard/i18n/locale/th/settings.json index 67004d623..1e54f2b51 100644 --- a/app/javascript/dashboard/i18n/locale/th/settings.json +++ b/app/javascript/dashboard/i18n/locale/th/settings.json @@ -51,6 +51,13 @@ "LARGER": "Larger", "EXTRA_LARGE": "Extra Large" } + }, + "LANGUAGE": { + "TITLE": "Preferred Language", + "NOTE": "Choose the language you want to use.", + "UPDATE_SUCCESS": "Your Language settings have been updated successfully", + "UPDATE_ERROR": "There is an error while updating the language settings, please try again", + "USE_ACCOUNT_DEFAULT": "Use account default" } }, "MESSAGE_SIGNATURE_SECTION": { @@ -330,6 +337,7 @@ "REPORTS_LABEL": "ป้ายกำกับ", "REPORTS_INBOX": "กล่องข้อความ", "REPORTS_TEAM": "ทีม", + "AGENT_ASSIGNMENT": "Agent Assignment", "SET_AVAILABILITY_TITLE": "ตั้งสถานะเป็น...", "SET_YOUR_AVAILABILITY": "ตั้งค่าความพร้อมในการให้บริการ", "SLA": "SLA", @@ -418,5 +426,255 @@ "SWITCH_TO_REPLY": "สลับเป็นการตอบกลับ", "TOGGLE_SNOOZE_DROPDOWN": "เปิดหรือปิดเมนูพักการสนทนา" } + }, + "ASSIGNMENT_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Agent assignment", + "DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here" + }, + "ASSIGNMENT_POLICY": { + "TITLE": "Assignment policy", + "DESCRIPTION": "Manage how conversations get assigned in inboxes.", + "FEATURES": [ + "Assign by conversations evenly or by available capacity", + "Add fair distribution rules to avoid overloading any agent", + "Add inboxes to a policy - one policy per inbox" + ] + }, + "AGENT_CAPACITY_POLICY": { + "TITLE": "Agent capacity policy", + "DESCRIPTION": "Manage workload for agents.", + "FEATURES": [ + "Define maximum conversations per inbox", + "Create exceptions based on labels and time", + "Add agents to a policy - one policy per agent" + ] + } + }, + "AGENT_ASSIGNMENT_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Assignment policy", + "CREATE_POLICY": "New policy" + }, + "CARD": { + "ORDER": "Order", + "PRIORITY": "Priority", + "ACTIVE": "ใช้งานอยู่", + "INACTIVE": "Inactive", + "POPOVER": "Added inboxes", + "EDIT": "เเก้ไข" + }, + "NO_RECORDS_FOUND": "No assignment policies found" + }, + "CREATE": { + "HEADER": { + "TITLE": "Create assignment policy" + }, + "CREATE_BUTTON": "Create policy", + "API": { + "SUCCESS_MESSAGE": "Assignment policy created successfully", + "ERROR_MESSAGE": "Failed to create assignment policy" + } + }, + "EDIT": { + "HEADER": { + "TITLE": "Edit assignment policy" + }, + "EDIT_BUTTON": "Update policy", + "CONFIRM_ADD_INBOX_DIALOG": { + "TITLE": "Add inbox", + "DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.", + "CONFIRM_BUTTON_LABEL": "Continue", + "CANCEL_BUTTON_LABEL": "ยกเลิก" + }, + "API": { + "SUCCESS_MESSAGE": "Assignment policy updated successfully", + "ERROR_MESSAGE": "Failed to update assignment policy" + }, + "INBOX_API": { + "ADD": { + "SUCCESS_MESSAGE": "Inbox added to policy successfully", + "ERROR_MESSAGE": "Failed to add inbox to policy" + }, + "REMOVE": { + "SUCCESS_MESSAGE": "Inbox removed from policy successfully", + "ERROR_MESSAGE": "Failed to remove inbox from policy" + } + } + }, + "FORM": { + "NAME": { + "LABEL": "Policy name:", + "PLACEHOLDER": "Enter policy name" + }, + "DESCRIPTION": { + "LABEL": "คำอธิบาย:", + "PLACEHOLDER": "Enter description" + }, + "STATUS": { + "LABEL": "สถานะ:", + "PLACEHOLDER": "Select status", + "ACTIVE": "Policy is active", + "INACTIVE": "Policy is inactive" + }, + "ASSIGNMENT_ORDER": { + "LABEL": "Assignment order", + "ROUND_ROBIN": { + "LABEL": "Round robin", + "DESCRIPTION": "Assign conversations evenly among agents." + }, + "BALANCED": { + "LABEL": "Balanced", + "DESCRIPTION": "Assign conversations based on available capacity." + } + }, + "ASSIGNMENT_PRIORITY": { + "LABEL": "Assignment priority", + "EARLIEST_CREATED": { + "LABEL": "Earliest created", + "DESCRIPTION": "The conversation that was created first gets assigned first." + }, + "LONGEST_WAITING": { + "LABEL": "Longest waiting", + "DESCRIPTION": "The conversation waiting the longest gets assigned first." + } + }, + "FAIR_DISTRIBUTION": { + "LABEL": "Fair distribution policy", + "DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.", + "INPUT_MAX": "Assign max", + "DURATION": "Conversations per agent in every" + }, + "INBOXES": { + "LABEL": "Added inboxes", + "DESCRIPTION": "Add inboxes for which this policy will be applicable.", + "ADD_BUTTON": "Add inbox", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select inboxes to add", + "ADD_BUTTON": "เพิ่ม" + }, + "EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started", + "API": { + "SUCCESS_MESSAGE": "Inbox successfully added to policy", + "ERROR_MESSAGE": "Failed to add inbox to policy" + } + } + }, + "DELETE_POLICY": { + "SUCCESS_MESSAGE": "Assignment policy deleted successfully", + "ERROR_MESSAGE": "Failed to delete assignment policy" + } + }, + "AGENT_CAPACITY_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Agent capacity", + "CREATE_POLICY": "New policy" + }, + "CARD": { + "POPOVER": "Added agents", + "EDIT": "เเก้ไข" + }, + "NO_RECORDS_FOUND": "No agent capacity policies found" + }, + "CREATE": { + "HEADER": { + "TITLE": "Create agent capacity policy" + }, + "CREATE_BUTTON": "Create policy", + "API": { + "SUCCESS_MESSAGE": "Agent capacity policy created successfully", + "ERROR_MESSAGE": "Failed to create agent capacity policy" + } + }, + "EDIT": { + "HEADER": { + "TITLE": "Edit agent capacity policy" + }, + "EDIT_BUTTON": "Update policy", + "CONFIRM_ADD_AGENT_DIALOG": { + "TITLE": "Add agent", + "DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.", + "CONFIRM_BUTTON_LABEL": "Continue", + "CANCEL_BUTTON_LABEL": "ยกเลิก" + }, + "API": { + "SUCCESS_MESSAGE": "Agent capacity policy updated successfully", + "ERROR_MESSAGE": "Failed to update agent capacity policy" + }, + "AGENT_API": { + "ADD": { + "SUCCESS_MESSAGE": "Agent added to policy successfully", + "ERROR_MESSAGE": "Failed to add agent to policy" + }, + "REMOVE": { + "SUCCESS_MESSAGE": "Agent removed from policy successfully", + "ERROR_MESSAGE": "Failed to remove agent from policy" + } + } + }, + "FORM": { + "NAME": { + "LABEL": "Policy name:", + "PLACEHOLDER": "Enter policy name" + }, + "DESCRIPTION": { + "LABEL": "คำอธิบาย:", + "PLACEHOLDER": "Enter description" + }, + "INBOX_CAPACITY_LIMIT": { + "LABEL": "Inbox capacity limits", + "ADD_BUTTON": "Add inbox", + "FIELD": { + "SELECT_INBOX": "Select inbox", + "MAX_CONVERSATIONS": "Max conversations", + "SET_LIMIT": "Set limit" + }, + "EMPTY_STATE": "No inbox limit set" + }, + "EXCLUSION_RULES": { + "LABEL": "Exclusion rules", + "DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity", + "TAGS": { + "LABEL": "Exclude conversations tagged with specific labels", + "ADD_TAG": "add tag", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select tags to add" + }, + "EMPTY_STATE": "No tags added to this policy." + }, + "DURATION": { + "LABEL": "Exclude conversations older than a specified duration", + "PLACEHOLDER": "Set time" + } + }, + "USERS": { + "LABEL": "Assigned agents", + "DESCRIPTION": "Add agents for which this policy will be applicable.", + "ADD_BUTTON": "Add agent", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select agents to add", + "ADD_BUTTON": "เพิ่ม" + }, + "EMPTY_STATE": "No agents added", + "API": { + "SUCCESS_MESSAGE": "Agent successfully added to policy", + "ERROR_MESSAGE": "Failed to add agent to policy" + } + } + }, + "DELETE_POLICY": { + "SUCCESS_MESSAGE": "Agent capacity policy deleted successfully", + "ERROR_MESSAGE": "Failed to delete agent capacity policy" + } + }, + "DELETE_POLICY": { + "TITLE": "Delete policy", + "DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.", + "CONFIRM_BUTTON_LABEL": "ลบ", + "CANCEL_BUTTON_LABEL": "ยกเลิก" + } } } diff --git a/app/javascript/dashboard/i18n/locale/tl/conversation.json b/app/javascript/dashboard/i18n/locale/tl/conversation.json index 93f375e7f..9fd39b70f 100644 --- a/app/javascript/dashboard/i18n/locale/tl/conversation.json +++ b/app/javascript/dashboard/i18n/locale/tl/conversation.json @@ -71,6 +71,17 @@ "SHOW_LABELS": "Show labels", "HIDE_LABELS": "Hide labels" }, + "VOICE_CALL": { + "INCOMING_CALL": "Incoming call", + "OUTGOING_CALL": "Outgoing call", + "CALL_IN_PROGRESS": "Call in progress", + "NO_ANSWER": "No answer", + "MISSED_CALL": "Missed call", + "CALL_ENDED": "Call ended", + "NOT_ANSWERED_YET": "Not answered yet", + "THEY_ANSWERED": "They answered", + "YOU_ANSWERED": "You answered" + }, "HEADER": { "RESOLVE_ACTION": "Resolve", "REOPEN_ACTION": "Reopen", diff --git a/app/javascript/dashboard/i18n/locale/tl/settings.json b/app/javascript/dashboard/i18n/locale/tl/settings.json index d547538db..c95eada84 100644 --- a/app/javascript/dashboard/i18n/locale/tl/settings.json +++ b/app/javascript/dashboard/i18n/locale/tl/settings.json @@ -51,6 +51,13 @@ "LARGER": "Larger", "EXTRA_LARGE": "Extra Large" } + }, + "LANGUAGE": { + "TITLE": "Preferred Language", + "NOTE": "Choose the language you want to use.", + "UPDATE_SUCCESS": "Your Language settings have been updated successfully", + "UPDATE_ERROR": "There is an error while updating the language settings, please try again", + "USE_ACCOUNT_DEFAULT": "Use account default" } }, "MESSAGE_SIGNATURE_SECTION": { @@ -330,6 +337,7 @@ "REPORTS_LABEL": "Labels", "REPORTS_INBOX": "Inbox", "REPORTS_TEAM": "Team", + "AGENT_ASSIGNMENT": "Agent Assignment", "SET_AVAILABILITY_TITLE": "Set yourself as", "SET_YOUR_AVAILABILITY": "Set your availability", "SLA": "SLA", @@ -418,5 +426,255 @@ "SWITCH_TO_REPLY": "Switch to Reply", "TOGGLE_SNOOZE_DROPDOWN": "Toggle snooze dropdown" } + }, + "ASSIGNMENT_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Agent assignment", + "DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here" + }, + "ASSIGNMENT_POLICY": { + "TITLE": "Assignment policy", + "DESCRIPTION": "Manage how conversations get assigned in inboxes.", + "FEATURES": [ + "Assign by conversations evenly or by available capacity", + "Add fair distribution rules to avoid overloading any agent", + "Add inboxes to a policy - one policy per inbox" + ] + }, + "AGENT_CAPACITY_POLICY": { + "TITLE": "Agent capacity policy", + "DESCRIPTION": "Manage workload for agents.", + "FEATURES": [ + "Define maximum conversations per inbox", + "Create exceptions based on labels and time", + "Add agents to a policy - one policy per agent" + ] + } + }, + "AGENT_ASSIGNMENT_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Assignment policy", + "CREATE_POLICY": "New policy" + }, + "CARD": { + "ORDER": "Order", + "PRIORITY": "Priority", + "ACTIVE": "Active", + "INACTIVE": "Inactive", + "POPOVER": "Added inboxes", + "EDIT": "Edit" + }, + "NO_RECORDS_FOUND": "No assignment policies found" + }, + "CREATE": { + "HEADER": { + "TITLE": "Create assignment policy" + }, + "CREATE_BUTTON": "Create policy", + "API": { + "SUCCESS_MESSAGE": "Assignment policy created successfully", + "ERROR_MESSAGE": "Failed to create assignment policy" + } + }, + "EDIT": { + "HEADER": { + "TITLE": "Edit assignment policy" + }, + "EDIT_BUTTON": "Update policy", + "CONFIRM_ADD_INBOX_DIALOG": { + "TITLE": "Add inbox", + "DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.", + "CONFIRM_BUTTON_LABEL": "Continue", + "CANCEL_BUTTON_LABEL": "Cancel" + }, + "API": { + "SUCCESS_MESSAGE": "Assignment policy updated successfully", + "ERROR_MESSAGE": "Failed to update assignment policy" + }, + "INBOX_API": { + "ADD": { + "SUCCESS_MESSAGE": "Inbox added to policy successfully", + "ERROR_MESSAGE": "Failed to add inbox to policy" + }, + "REMOVE": { + "SUCCESS_MESSAGE": "Inbox removed from policy successfully", + "ERROR_MESSAGE": "Failed to remove inbox from policy" + } + } + }, + "FORM": { + "NAME": { + "LABEL": "Policy name:", + "PLACEHOLDER": "Enter policy name" + }, + "DESCRIPTION": { + "LABEL": "Description:", + "PLACEHOLDER": "Enter description" + }, + "STATUS": { + "LABEL": "Status:", + "PLACEHOLDER": "Select status", + "ACTIVE": "Policy is active", + "INACTIVE": "Policy is inactive" + }, + "ASSIGNMENT_ORDER": { + "LABEL": "Assignment order", + "ROUND_ROBIN": { + "LABEL": "Round robin", + "DESCRIPTION": "Assign conversations evenly among agents." + }, + "BALANCED": { + "LABEL": "Balanced", + "DESCRIPTION": "Assign conversations based on available capacity." + } + }, + "ASSIGNMENT_PRIORITY": { + "LABEL": "Assignment priority", + "EARLIEST_CREATED": { + "LABEL": "Earliest created", + "DESCRIPTION": "The conversation that was created first gets assigned first." + }, + "LONGEST_WAITING": { + "LABEL": "Longest waiting", + "DESCRIPTION": "The conversation waiting the longest gets assigned first." + } + }, + "FAIR_DISTRIBUTION": { + "LABEL": "Fair distribution policy", + "DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.", + "INPUT_MAX": "Assign max", + "DURATION": "Conversations per agent in every" + }, + "INBOXES": { + "LABEL": "Added inboxes", + "DESCRIPTION": "Add inboxes for which this policy will be applicable.", + "ADD_BUTTON": "Add inbox", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select inboxes to add", + "ADD_BUTTON": "Add" + }, + "EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started", + "API": { + "SUCCESS_MESSAGE": "Inbox successfully added to policy", + "ERROR_MESSAGE": "Failed to add inbox to policy" + } + } + }, + "DELETE_POLICY": { + "SUCCESS_MESSAGE": "Assignment policy deleted successfully", + "ERROR_MESSAGE": "Failed to delete assignment policy" + } + }, + "AGENT_CAPACITY_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Agent capacity", + "CREATE_POLICY": "New policy" + }, + "CARD": { + "POPOVER": "Added agents", + "EDIT": "Edit" + }, + "NO_RECORDS_FOUND": "No agent capacity policies found" + }, + "CREATE": { + "HEADER": { + "TITLE": "Create agent capacity policy" + }, + "CREATE_BUTTON": "Create policy", + "API": { + "SUCCESS_MESSAGE": "Agent capacity policy created successfully", + "ERROR_MESSAGE": "Failed to create agent capacity policy" + } + }, + "EDIT": { + "HEADER": { + "TITLE": "Edit agent capacity policy" + }, + "EDIT_BUTTON": "Update policy", + "CONFIRM_ADD_AGENT_DIALOG": { + "TITLE": "Add agent", + "DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.", + "CONFIRM_BUTTON_LABEL": "Continue", + "CANCEL_BUTTON_LABEL": "Cancel" + }, + "API": { + "SUCCESS_MESSAGE": "Agent capacity policy updated successfully", + "ERROR_MESSAGE": "Failed to update agent capacity policy" + }, + "AGENT_API": { + "ADD": { + "SUCCESS_MESSAGE": "Agent added to policy successfully", + "ERROR_MESSAGE": "Failed to add agent to policy" + }, + "REMOVE": { + "SUCCESS_MESSAGE": "Agent removed from policy successfully", + "ERROR_MESSAGE": "Failed to remove agent from policy" + } + } + }, + "FORM": { + "NAME": { + "LABEL": "Policy name:", + "PLACEHOLDER": "Enter policy name" + }, + "DESCRIPTION": { + "LABEL": "Description:", + "PLACEHOLDER": "Enter description" + }, + "INBOX_CAPACITY_LIMIT": { + "LABEL": "Inbox capacity limits", + "ADD_BUTTON": "Add inbox", + "FIELD": { + "SELECT_INBOX": "Select inbox", + "MAX_CONVERSATIONS": "Max conversations", + "SET_LIMIT": "Set limit" + }, + "EMPTY_STATE": "No inbox limit set" + }, + "EXCLUSION_RULES": { + "LABEL": "Exclusion rules", + "DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity", + "TAGS": { + "LABEL": "Exclude conversations tagged with specific labels", + "ADD_TAG": "add tag", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select tags to add" + }, + "EMPTY_STATE": "No tags added to this policy." + }, + "DURATION": { + "LABEL": "Exclude conversations older than a specified duration", + "PLACEHOLDER": "Set time" + } + }, + "USERS": { + "LABEL": "Assigned agents", + "DESCRIPTION": "Add agents for which this policy will be applicable.", + "ADD_BUTTON": "Add agent", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select agents to add", + "ADD_BUTTON": "Add" + }, + "EMPTY_STATE": "No agents added", + "API": { + "SUCCESS_MESSAGE": "Agent successfully added to policy", + "ERROR_MESSAGE": "Failed to add agent to policy" + } + } + }, + "DELETE_POLICY": { + "SUCCESS_MESSAGE": "Agent capacity policy deleted successfully", + "ERROR_MESSAGE": "Failed to delete agent capacity policy" + } + }, + "DELETE_POLICY": { + "TITLE": "Delete policy", + "DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.", + "CONFIRM_BUTTON_LABEL": "Delete", + "CANCEL_BUTTON_LABEL": "Cancel" + } } } diff --git a/app/javascript/dashboard/i18n/locale/tr/conversation.json b/app/javascript/dashboard/i18n/locale/tr/conversation.json index fe72960d0..f80e4c33c 100644 --- a/app/javascript/dashboard/i18n/locale/tr/conversation.json +++ b/app/javascript/dashboard/i18n/locale/tr/conversation.json @@ -71,6 +71,17 @@ "SHOW_LABELS": "Etiketleri Göster", "HIDE_LABELS": "Etiketleri Gizle" }, + "VOICE_CALL": { + "INCOMING_CALL": "Incoming call", + "OUTGOING_CALL": "Outgoing call", + "CALL_IN_PROGRESS": "Call in progress", + "NO_ANSWER": "No answer", + "MISSED_CALL": "Missed call", + "CALL_ENDED": "Call ended", + "NOT_ANSWERED_YET": "Not answered yet", + "THEY_ANSWERED": "They answered", + "YOU_ANSWERED": "You answered" + }, "HEADER": { "RESOLVE_ACTION": "Çözüldü", "REOPEN_ACTION": "Yeniden aç", diff --git a/app/javascript/dashboard/i18n/locale/tr/settings.json b/app/javascript/dashboard/i18n/locale/tr/settings.json index 535a59849..ce9f4656a 100644 --- a/app/javascript/dashboard/i18n/locale/tr/settings.json +++ b/app/javascript/dashboard/i18n/locale/tr/settings.json @@ -51,6 +51,13 @@ "LARGER": "Larger", "EXTRA_LARGE": "Extra Large" } + }, + "LANGUAGE": { + "TITLE": "Preferred Language", + "NOTE": "Choose the language you want to use.", + "UPDATE_SUCCESS": "Your Language settings have been updated successfully", + "UPDATE_ERROR": "There is an error while updating the language settings, please try again", + "USE_ACCOUNT_DEFAULT": "Use account default" } }, "MESSAGE_SIGNATURE_SECTION": { @@ -330,6 +337,7 @@ "REPORTS_LABEL": "Etiketler", "REPORTS_INBOX": "Gelen kutusu", "REPORTS_TEAM": "Ekip", + "AGENT_ASSIGNMENT": "Agent Assignment", "SET_AVAILABILITY_TITLE": "Kendini şu şekilde ayarla", "SET_YOUR_AVAILABILITY": "Uygunluk Durumunuzu Ayarlayın", "SLA": "SLA", @@ -418,5 +426,255 @@ "SWITCH_TO_REPLY": "Yanıt'a geç", "TOGGLE_SNOOZE_DROPDOWN": "Snooze açılır menüsünü aç/kapat" } + }, + "ASSIGNMENT_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Agent assignment", + "DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here" + }, + "ASSIGNMENT_POLICY": { + "TITLE": "Assignment policy", + "DESCRIPTION": "Manage how conversations get assigned in inboxes.", + "FEATURES": [ + "Assign by conversations evenly or by available capacity", + "Add fair distribution rules to avoid overloading any agent", + "Add inboxes to a policy - one policy per inbox" + ] + }, + "AGENT_CAPACITY_POLICY": { + "TITLE": "Agent capacity policy", + "DESCRIPTION": "Manage workload for agents.", + "FEATURES": [ + "Define maximum conversations per inbox", + "Create exceptions based on labels and time", + "Add agents to a policy - one policy per agent" + ] + } + }, + "AGENT_ASSIGNMENT_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Assignment policy", + "CREATE_POLICY": "New policy" + }, + "CARD": { + "ORDER": "Order", + "PRIORITY": "Öncelik", + "ACTIVE": "Aktif", + "INACTIVE": "Inactive", + "POPOVER": "Added inboxes", + "EDIT": "Düzenle" + }, + "NO_RECORDS_FOUND": "No assignment policies found" + }, + "CREATE": { + "HEADER": { + "TITLE": "Create assignment policy" + }, + "CREATE_BUTTON": "Create policy", + "API": { + "SUCCESS_MESSAGE": "Assignment policy created successfully", + "ERROR_MESSAGE": "Failed to create assignment policy" + } + }, + "EDIT": { + "HEADER": { + "TITLE": "Edit assignment policy" + }, + "EDIT_BUTTON": "Update policy", + "CONFIRM_ADD_INBOX_DIALOG": { + "TITLE": "Add inbox", + "DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.", + "CONFIRM_BUTTON_LABEL": "Continue", + "CANCEL_BUTTON_LABEL": "İptal Et" + }, + "API": { + "SUCCESS_MESSAGE": "Assignment policy updated successfully", + "ERROR_MESSAGE": "Failed to update assignment policy" + }, + "INBOX_API": { + "ADD": { + "SUCCESS_MESSAGE": "Inbox added to policy successfully", + "ERROR_MESSAGE": "Failed to add inbox to policy" + }, + "REMOVE": { + "SUCCESS_MESSAGE": "Inbox removed from policy successfully", + "ERROR_MESSAGE": "Failed to remove inbox from policy" + } + } + }, + "FORM": { + "NAME": { + "LABEL": "Policy name:", + "PLACEHOLDER": "Enter policy name" + }, + "DESCRIPTION": { + "LABEL": "Açıklama:", + "PLACEHOLDER": "Enter description" + }, + "STATUS": { + "LABEL": "Durum:", + "PLACEHOLDER": "Select status", + "ACTIVE": "Policy is active", + "INACTIVE": "Policy is inactive" + }, + "ASSIGNMENT_ORDER": { + "LABEL": "Assignment order", + "ROUND_ROBIN": { + "LABEL": "Round robin", + "DESCRIPTION": "Assign conversations evenly among agents." + }, + "BALANCED": { + "LABEL": "Balanced", + "DESCRIPTION": "Assign conversations based on available capacity." + } + }, + "ASSIGNMENT_PRIORITY": { + "LABEL": "Assignment priority", + "EARLIEST_CREATED": { + "LABEL": "Earliest created", + "DESCRIPTION": "The conversation that was created first gets assigned first." + }, + "LONGEST_WAITING": { + "LABEL": "Longest waiting", + "DESCRIPTION": "The conversation waiting the longest gets assigned first." + } + }, + "FAIR_DISTRIBUTION": { + "LABEL": "Fair distribution policy", + "DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.", + "INPUT_MAX": "Assign max", + "DURATION": "Conversations per agent in every" + }, + "INBOXES": { + "LABEL": "Added inboxes", + "DESCRIPTION": "Add inboxes for which this policy will be applicable.", + "ADD_BUTTON": "Add inbox", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select inboxes to add", + "ADD_BUTTON": "Ekle" + }, + "EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started", + "API": { + "SUCCESS_MESSAGE": "Inbox successfully added to policy", + "ERROR_MESSAGE": "Failed to add inbox to policy" + } + } + }, + "DELETE_POLICY": { + "SUCCESS_MESSAGE": "Assignment policy deleted successfully", + "ERROR_MESSAGE": "Failed to delete assignment policy" + } + }, + "AGENT_CAPACITY_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Agent capacity", + "CREATE_POLICY": "New policy" + }, + "CARD": { + "POPOVER": "Added agents", + "EDIT": "Düzenle" + }, + "NO_RECORDS_FOUND": "No agent capacity policies found" + }, + "CREATE": { + "HEADER": { + "TITLE": "Create agent capacity policy" + }, + "CREATE_BUTTON": "Create policy", + "API": { + "SUCCESS_MESSAGE": "Agent capacity policy created successfully", + "ERROR_MESSAGE": "Failed to create agent capacity policy" + } + }, + "EDIT": { + "HEADER": { + "TITLE": "Edit agent capacity policy" + }, + "EDIT_BUTTON": "Update policy", + "CONFIRM_ADD_AGENT_DIALOG": { + "TITLE": "Add agent", + "DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.", + "CONFIRM_BUTTON_LABEL": "Continue", + "CANCEL_BUTTON_LABEL": "İptal Et" + }, + "API": { + "SUCCESS_MESSAGE": "Agent capacity policy updated successfully", + "ERROR_MESSAGE": "Failed to update agent capacity policy" + }, + "AGENT_API": { + "ADD": { + "SUCCESS_MESSAGE": "Agent added to policy successfully", + "ERROR_MESSAGE": "Failed to add agent to policy" + }, + "REMOVE": { + "SUCCESS_MESSAGE": "Agent removed from policy successfully", + "ERROR_MESSAGE": "Failed to remove agent from policy" + } + } + }, + "FORM": { + "NAME": { + "LABEL": "Policy name:", + "PLACEHOLDER": "Enter policy name" + }, + "DESCRIPTION": { + "LABEL": "Açıklama:", + "PLACEHOLDER": "Enter description" + }, + "INBOX_CAPACITY_LIMIT": { + "LABEL": "Inbox capacity limits", + "ADD_BUTTON": "Add inbox", + "FIELD": { + "SELECT_INBOX": "Select inbox", + "MAX_CONVERSATIONS": "Max conversations", + "SET_LIMIT": "Set limit" + }, + "EMPTY_STATE": "No inbox limit set" + }, + "EXCLUSION_RULES": { + "LABEL": "Exclusion rules", + "DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity", + "TAGS": { + "LABEL": "Exclude conversations tagged with specific labels", + "ADD_TAG": "add tag", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select tags to add" + }, + "EMPTY_STATE": "No tags added to this policy." + }, + "DURATION": { + "LABEL": "Exclude conversations older than a specified duration", + "PLACEHOLDER": "Set time" + } + }, + "USERS": { + "LABEL": "Assigned agents", + "DESCRIPTION": "Add agents for which this policy will be applicable.", + "ADD_BUTTON": "Add agent", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select agents to add", + "ADD_BUTTON": "Ekle" + }, + "EMPTY_STATE": "No agents added", + "API": { + "SUCCESS_MESSAGE": "Agent successfully added to policy", + "ERROR_MESSAGE": "Failed to add agent to policy" + } + } + }, + "DELETE_POLICY": { + "SUCCESS_MESSAGE": "Agent capacity policy deleted successfully", + "ERROR_MESSAGE": "Failed to delete agent capacity policy" + } + }, + "DELETE_POLICY": { + "TITLE": "Delete policy", + "DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.", + "CONFIRM_BUTTON_LABEL": "Sil", + "CANCEL_BUTTON_LABEL": "İptal Et" + } } } diff --git a/app/javascript/dashboard/i18n/locale/uk/attributesMgmt.json b/app/javascript/dashboard/i18n/locale/uk/attributesMgmt.json index a89b19361..946c661ff 100644 --- a/app/javascript/dashboard/i18n/locale/uk/attributesMgmt.json +++ b/app/javascript/dashboard/i18n/locale/uk/attributesMgmt.json @@ -6,7 +6,7 @@ "DESCRIPTION": "A custom attribute tracks additional details about your contacts or conversations—such as the subscription plan or the date of their first purchase. You can add different types of custom attributes, such as text, lists, or numbers, to capture the specific information you need.", "LEARN_MORE": "Learn more about custom attributes", "ATTRIBUTE_MODELS": { - "CONVERSATION": "Діалог", + "CONVERSATION": "Розмови", "CONTACT": "Контакт" }, "ATTRIBUTE_TYPES": { diff --git a/app/javascript/dashboard/i18n/locale/uk/contact.json b/app/javascript/dashboard/i18n/locale/uk/contact.json index 7bde4be38..ca2fb1448 100644 --- a/app/javascript/dashboard/i18n/locale/uk/contact.json +++ b/app/javascript/dashboard/i18n/locale/uk/contact.json @@ -17,7 +17,7 @@ "IP_ADDRESS": "IP-адреса", "CREATED_AT_LABEL": "Створено", "NEW_MESSAGE": "Нове повідомлення", - "CALL": "Call", + "CALL": "Дзвінок", "CALL_UNDER_DEVELOPMENT": "Calling is under development", "VOICE_INBOX_PICKER": { "TITLE": "Choose a voice inbox" @@ -556,7 +556,7 @@ "SAVE": "Save note", "EXPAND": "Розширити", "COLLAPSE": "Collapse", - "NO_NOTES": "No notes, you can add notes from the contact details page.", + "NO_NOTES": "Немає нотаток, ви можете додати їх на сторінці контакту.", "EMPTY_STATE": "There are no notes associated to this contact. You can add a note by typing in the box above." } }, diff --git a/app/javascript/dashboard/i18n/locale/uk/conversation.json b/app/javascript/dashboard/i18n/locale/uk/conversation.json index b3c3f2f7b..c581f3e52 100644 --- a/app/javascript/dashboard/i18n/locale/uk/conversation.json +++ b/app/javascript/dashboard/i18n/locale/uk/conversation.json @@ -71,6 +71,17 @@ "SHOW_LABELS": "Показати мітки", "HIDE_LABELS": "Сховати мітки" }, + "VOICE_CALL": { + "INCOMING_CALL": "Incoming call", + "OUTGOING_CALL": "Outgoing call", + "CALL_IN_PROGRESS": "Call in progress", + "NO_ANSWER": "No answer", + "MISSED_CALL": "Missed call", + "CALL_ENDED": "Call ended", + "NOT_ANSWERED_YET": "Not answered yet", + "THEY_ANSWERED": "They answered", + "YOU_ANSWERED": "You answered" + }, "HEADER": { "RESOLVE_ACTION": "Вирішити", "REOPEN_ACTION": "Відкрити знову", @@ -316,7 +327,7 @@ "CONVERSATION_ACTIONS": "Дії при бесіді", "CONVERSATION_LABELS": "Мітки бесіди", "CONVERSATION_INFO": "Інформація про бесіду", - "CONTACT_NOTES": "Contact Notes", + "CONTACT_NOTES": "Нотатки контакту", "CONTACT_ATTRIBUTES": "Атрибути контакту", "PREVIOUS_CONVERSATION": "Попередні бесіди", "MACROS": "Макрос", diff --git a/app/javascript/dashboard/i18n/locale/uk/integrations.json b/app/javascript/dashboard/i18n/locale/uk/integrations.json index 057727049..235b9ad19 100644 --- a/app/javascript/dashboard/i18n/locale/uk/integrations.json +++ b/app/javascript/dashboard/i18n/locale/uk/integrations.json @@ -555,7 +555,7 @@ } }, "LIST": { - "SEARCH_PLACEHOLDER": "Search..." + "SEARCH_PLACEHOLDER": "Пошук..." }, "EMPTY_MESSAGE": "No guardrails found. Create or add examples to begin.", "SEARCH_EMPTY_MESSAGE": "No guardrails found for this search.", @@ -603,7 +603,7 @@ } }, "LIST": { - "SEARCH_PLACEHOLDER": "Search..." + "SEARCH_PLACEHOLDER": "Пошук..." }, "EMPTY_MESSAGE": "No response guidelines found. Create or add examples to begin.", "SEARCH_EMPTY_MESSAGE": "No response guidelines found for this search.", @@ -670,7 +670,7 @@ "UPDATE": "Update changes" }, "LIST": { - "SEARCH_PLACEHOLDER": "Search..." + "SEARCH_PLACEHOLDER": "Пошук..." }, "EMPTY_MESSAGE": "No scenarios found. Create or add examples to begin.", "SEARCH_EMPTY_MESSAGE": "No scenarios found for this search.", diff --git a/app/javascript/dashboard/i18n/locale/uk/settings.json b/app/javascript/dashboard/i18n/locale/uk/settings.json index 6d311258a..a414db457 100644 --- a/app/javascript/dashboard/i18n/locale/uk/settings.json +++ b/app/javascript/dashboard/i18n/locale/uk/settings.json @@ -51,6 +51,13 @@ "LARGER": "Larger", "EXTRA_LARGE": "Extra Large" } + }, + "LANGUAGE": { + "TITLE": "Preferred Language", + "NOTE": "Choose the language you want to use.", + "UPDATE_SUCCESS": "Your Language settings have been updated successfully", + "UPDATE_ERROR": "There is an error while updating the language settings, please try again", + "USE_ACCOUNT_DEFAULT": "Use account default" } }, "MESSAGE_SIGNATURE_SECTION": { @@ -330,6 +337,7 @@ "REPORTS_LABEL": "Мітки", "REPORTS_INBOX": "Канал", "REPORTS_TEAM": "Команда", + "AGENT_ASSIGNMENT": "Agent Assignment", "SET_AVAILABILITY_TITLE": "Позначити себе як", "SET_YOUR_AVAILABILITY": "Встановіть доступність", "SLA": "SLA", @@ -418,5 +426,255 @@ "SWITCH_TO_REPLY": "Перейти до відповіді", "TOGGLE_SNOOZE_DROPDOWN": "Перемкнути випадаючий список відкладення" } + }, + "ASSIGNMENT_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Agent assignment", + "DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here" + }, + "ASSIGNMENT_POLICY": { + "TITLE": "Assignment policy", + "DESCRIPTION": "Manage how conversations get assigned in inboxes.", + "FEATURES": [ + "Assign by conversations evenly or by available capacity", + "Add fair distribution rules to avoid overloading any agent", + "Add inboxes to a policy - one policy per inbox" + ] + }, + "AGENT_CAPACITY_POLICY": { + "TITLE": "Agent capacity policy", + "DESCRIPTION": "Manage workload for agents.", + "FEATURES": [ + "Define maximum conversations per inbox", + "Create exceptions based on labels and time", + "Add agents to a policy - one policy per agent" + ] + } + }, + "AGENT_ASSIGNMENT_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Assignment policy", + "CREATE_POLICY": "New policy" + }, + "CARD": { + "ORDER": "Order", + "PRIORITY": "Пріоритет", + "ACTIVE": "Активний", + "INACTIVE": "Inactive", + "POPOVER": "Added inboxes", + "EDIT": "Редагувати" + }, + "NO_RECORDS_FOUND": "No assignment policies found" + }, + "CREATE": { + "HEADER": { + "TITLE": "Create assignment policy" + }, + "CREATE_BUTTON": "Create policy", + "API": { + "SUCCESS_MESSAGE": "Assignment policy created successfully", + "ERROR_MESSAGE": "Failed to create assignment policy" + } + }, + "EDIT": { + "HEADER": { + "TITLE": "Edit assignment policy" + }, + "EDIT_BUTTON": "Update policy", + "CONFIRM_ADD_INBOX_DIALOG": { + "TITLE": "Add inbox", + "DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.", + "CONFIRM_BUTTON_LABEL": "Continue", + "CANCEL_BUTTON_LABEL": "Скасувати" + }, + "API": { + "SUCCESS_MESSAGE": "Assignment policy updated successfully", + "ERROR_MESSAGE": "Failed to update assignment policy" + }, + "INBOX_API": { + "ADD": { + "SUCCESS_MESSAGE": "Inbox added to policy successfully", + "ERROR_MESSAGE": "Failed to add inbox to policy" + }, + "REMOVE": { + "SUCCESS_MESSAGE": "Inbox removed from policy successfully", + "ERROR_MESSAGE": "Failed to remove inbox from policy" + } + } + }, + "FORM": { + "NAME": { + "LABEL": "Policy name:", + "PLACEHOLDER": "Enter policy name" + }, + "DESCRIPTION": { + "LABEL": "Опис:", + "PLACEHOLDER": "Enter description" + }, + "STATUS": { + "LABEL": "Статус:", + "PLACEHOLDER": "Select status", + "ACTIVE": "Policy is active", + "INACTIVE": "Policy is inactive" + }, + "ASSIGNMENT_ORDER": { + "LABEL": "Assignment order", + "ROUND_ROBIN": { + "LABEL": "Round robin", + "DESCRIPTION": "Assign conversations evenly among agents." + }, + "BALANCED": { + "LABEL": "Balanced", + "DESCRIPTION": "Assign conversations based on available capacity." + } + }, + "ASSIGNMENT_PRIORITY": { + "LABEL": "Assignment priority", + "EARLIEST_CREATED": { + "LABEL": "Earliest created", + "DESCRIPTION": "The conversation that was created first gets assigned first." + }, + "LONGEST_WAITING": { + "LABEL": "Longest waiting", + "DESCRIPTION": "The conversation waiting the longest gets assigned first." + } + }, + "FAIR_DISTRIBUTION": { + "LABEL": "Fair distribution policy", + "DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.", + "INPUT_MAX": "Assign max", + "DURATION": "Conversations per agent in every" + }, + "INBOXES": { + "LABEL": "Added inboxes", + "DESCRIPTION": "Add inboxes for which this policy will be applicable.", + "ADD_BUTTON": "Add inbox", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Виберіть канали для додавання", + "ADD_BUTTON": "Додати" + }, + "EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started", + "API": { + "SUCCESS_MESSAGE": "Inbox successfully added to policy", + "ERROR_MESSAGE": "Failed to add inbox to policy" + } + } + }, + "DELETE_POLICY": { + "SUCCESS_MESSAGE": "Assignment policy deleted successfully", + "ERROR_MESSAGE": "Failed to delete assignment policy" + } + }, + "AGENT_CAPACITY_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Agent capacity", + "CREATE_POLICY": "New policy" + }, + "CARD": { + "POPOVER": "Added agents", + "EDIT": "Редагувати" + }, + "NO_RECORDS_FOUND": "No agent capacity policies found" + }, + "CREATE": { + "HEADER": { + "TITLE": "Create agent capacity policy" + }, + "CREATE_BUTTON": "Create policy", + "API": { + "SUCCESS_MESSAGE": "Agent capacity policy created successfully", + "ERROR_MESSAGE": "Failed to create agent capacity policy" + } + }, + "EDIT": { + "HEADER": { + "TITLE": "Edit agent capacity policy" + }, + "EDIT_BUTTON": "Update policy", + "CONFIRM_ADD_AGENT_DIALOG": { + "TITLE": "Add agent", + "DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.", + "CONFIRM_BUTTON_LABEL": "Continue", + "CANCEL_BUTTON_LABEL": "Скасувати" + }, + "API": { + "SUCCESS_MESSAGE": "Agent capacity policy updated successfully", + "ERROR_MESSAGE": "Failed to update agent capacity policy" + }, + "AGENT_API": { + "ADD": { + "SUCCESS_MESSAGE": "Agent added to policy successfully", + "ERROR_MESSAGE": "Failed to add agent to policy" + }, + "REMOVE": { + "SUCCESS_MESSAGE": "Agent removed from policy successfully", + "ERROR_MESSAGE": "Failed to remove agent from policy" + } + } + }, + "FORM": { + "NAME": { + "LABEL": "Policy name:", + "PLACEHOLDER": "Enter policy name" + }, + "DESCRIPTION": { + "LABEL": "Опис:", + "PLACEHOLDER": "Enter description" + }, + "INBOX_CAPACITY_LIMIT": { + "LABEL": "Inbox capacity limits", + "ADD_BUTTON": "Add inbox", + "FIELD": { + "SELECT_INBOX": "Select inbox", + "MAX_CONVERSATIONS": "Max conversations", + "SET_LIMIT": "Set limit" + }, + "EMPTY_STATE": "No inbox limit set" + }, + "EXCLUSION_RULES": { + "LABEL": "Exclusion rules", + "DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity", + "TAGS": { + "LABEL": "Exclude conversations tagged with specific labels", + "ADD_TAG": "add tag", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Виберіть мітки для додавання" + }, + "EMPTY_STATE": "No tags added to this policy." + }, + "DURATION": { + "LABEL": "Exclude conversations older than a specified duration", + "PLACEHOLDER": "Set time" + } + }, + "USERS": { + "LABEL": "Assigned agents", + "DESCRIPTION": "Add agents for which this policy will be applicable.", + "ADD_BUTTON": "Add agent", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Виберіть агентів для додавання", + "ADD_BUTTON": "Додати" + }, + "EMPTY_STATE": "No agents added", + "API": { + "SUCCESS_MESSAGE": "Agent successfully added to policy", + "ERROR_MESSAGE": "Failed to add agent to policy" + } + } + }, + "DELETE_POLICY": { + "SUCCESS_MESSAGE": "Agent capacity policy deleted successfully", + "ERROR_MESSAGE": "Failed to delete agent capacity policy" + } + }, + "DELETE_POLICY": { + "TITLE": "Delete policy", + "DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.", + "CONFIRM_BUTTON_LABEL": "Видалити", + "CANCEL_BUTTON_LABEL": "Скасувати" + } } } diff --git a/app/javascript/dashboard/i18n/locale/ur/conversation.json b/app/javascript/dashboard/i18n/locale/ur/conversation.json index 1926fb2a7..fc03fbc7c 100644 --- a/app/javascript/dashboard/i18n/locale/ur/conversation.json +++ b/app/javascript/dashboard/i18n/locale/ur/conversation.json @@ -71,6 +71,17 @@ "SHOW_LABELS": "Show labels", "HIDE_LABELS": "Hide labels" }, + "VOICE_CALL": { + "INCOMING_CALL": "Incoming call", + "OUTGOING_CALL": "Outgoing call", + "CALL_IN_PROGRESS": "Call in progress", + "NO_ANSWER": "No answer", + "MISSED_CALL": "Missed call", + "CALL_ENDED": "Call ended", + "NOT_ANSWERED_YET": "Not answered yet", + "THEY_ANSWERED": "They answered", + "YOU_ANSWERED": "You answered" + }, "HEADER": { "RESOLVE_ACTION": "حل کریں۔", "REOPEN_ACTION": "دوبارہ کھولیں۔", diff --git a/app/javascript/dashboard/i18n/locale/ur/settings.json b/app/javascript/dashboard/i18n/locale/ur/settings.json index 326f39c98..f7d053a20 100644 --- a/app/javascript/dashboard/i18n/locale/ur/settings.json +++ b/app/javascript/dashboard/i18n/locale/ur/settings.json @@ -51,6 +51,13 @@ "LARGER": "Larger", "EXTRA_LARGE": "Extra Large" } + }, + "LANGUAGE": { + "TITLE": "Preferred Language", + "NOTE": "Choose the language you want to use.", + "UPDATE_SUCCESS": "Your Language settings have been updated successfully", + "UPDATE_ERROR": "There is an error while updating the language settings, please try again", + "USE_ACCOUNT_DEFAULT": "Use account default" } }, "MESSAGE_SIGNATURE_SECTION": { @@ -330,6 +337,7 @@ "REPORTS_LABEL": "Labels", "REPORTS_INBOX": "ان باکس", "REPORTS_TEAM": "Team", + "AGENT_ASSIGNMENT": "Agent Assignment", "SET_AVAILABILITY_TITLE": "Set yourself as", "SET_YOUR_AVAILABILITY": "Set your availability", "SLA": "SLA", @@ -418,5 +426,255 @@ "SWITCH_TO_REPLY": "Switch to Reply", "TOGGLE_SNOOZE_DROPDOWN": "Toggle snooze dropdown" } + }, + "ASSIGNMENT_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Agent assignment", + "DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here" + }, + "ASSIGNMENT_POLICY": { + "TITLE": "Assignment policy", + "DESCRIPTION": "Manage how conversations get assigned in inboxes.", + "FEATURES": [ + "Assign by conversations evenly or by available capacity", + "Add fair distribution rules to avoid overloading any agent", + "Add inboxes to a policy - one policy per inbox" + ] + }, + "AGENT_CAPACITY_POLICY": { + "TITLE": "Agent capacity policy", + "DESCRIPTION": "Manage workload for agents.", + "FEATURES": [ + "Define maximum conversations per inbox", + "Create exceptions based on labels and time", + "Add agents to a policy - one policy per agent" + ] + } + }, + "AGENT_ASSIGNMENT_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Assignment policy", + "CREATE_POLICY": "New policy" + }, + "CARD": { + "ORDER": "Order", + "PRIORITY": "Priority", + "ACTIVE": "Active", + "INACTIVE": "Inactive", + "POPOVER": "Added inboxes", + "EDIT": "ترمیم" + }, + "NO_RECORDS_FOUND": "No assignment policies found" + }, + "CREATE": { + "HEADER": { + "TITLE": "Create assignment policy" + }, + "CREATE_BUTTON": "Create policy", + "API": { + "SUCCESS_MESSAGE": "Assignment policy created successfully", + "ERROR_MESSAGE": "Failed to create assignment policy" + } + }, + "EDIT": { + "HEADER": { + "TITLE": "Edit assignment policy" + }, + "EDIT_BUTTON": "Update policy", + "CONFIRM_ADD_INBOX_DIALOG": { + "TITLE": "Add inbox", + "DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.", + "CONFIRM_BUTTON_LABEL": "Continue", + "CANCEL_BUTTON_LABEL": "منسوخ کریں۔" + }, + "API": { + "SUCCESS_MESSAGE": "Assignment policy updated successfully", + "ERROR_MESSAGE": "Failed to update assignment policy" + }, + "INBOX_API": { + "ADD": { + "SUCCESS_MESSAGE": "Inbox added to policy successfully", + "ERROR_MESSAGE": "Failed to add inbox to policy" + }, + "REMOVE": { + "SUCCESS_MESSAGE": "Inbox removed from policy successfully", + "ERROR_MESSAGE": "Failed to remove inbox from policy" + } + } + }, + "FORM": { + "NAME": { + "LABEL": "Policy name:", + "PLACEHOLDER": "Enter policy name" + }, + "DESCRIPTION": { + "LABEL": "Description:", + "PLACEHOLDER": "Enter description" + }, + "STATUS": { + "LABEL": "اسٹیٹس:", + "PLACEHOLDER": "Select status", + "ACTIVE": "Policy is active", + "INACTIVE": "Policy is inactive" + }, + "ASSIGNMENT_ORDER": { + "LABEL": "Assignment order", + "ROUND_ROBIN": { + "LABEL": "Round robin", + "DESCRIPTION": "Assign conversations evenly among agents." + }, + "BALANCED": { + "LABEL": "Balanced", + "DESCRIPTION": "Assign conversations based on available capacity." + } + }, + "ASSIGNMENT_PRIORITY": { + "LABEL": "Assignment priority", + "EARLIEST_CREATED": { + "LABEL": "Earliest created", + "DESCRIPTION": "The conversation that was created first gets assigned first." + }, + "LONGEST_WAITING": { + "LABEL": "Longest waiting", + "DESCRIPTION": "The conversation waiting the longest gets assigned first." + } + }, + "FAIR_DISTRIBUTION": { + "LABEL": "Fair distribution policy", + "DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.", + "INPUT_MAX": "Assign max", + "DURATION": "Conversations per agent in every" + }, + "INBOXES": { + "LABEL": "Added inboxes", + "DESCRIPTION": "Add inboxes for which this policy will be applicable.", + "ADD_BUTTON": "Add inbox", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select inboxes to add", + "ADD_BUTTON": "شامل کریں۔" + }, + "EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started", + "API": { + "SUCCESS_MESSAGE": "Inbox successfully added to policy", + "ERROR_MESSAGE": "Failed to add inbox to policy" + } + } + }, + "DELETE_POLICY": { + "SUCCESS_MESSAGE": "Assignment policy deleted successfully", + "ERROR_MESSAGE": "Failed to delete assignment policy" + } + }, + "AGENT_CAPACITY_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Agent capacity", + "CREATE_POLICY": "New policy" + }, + "CARD": { + "POPOVER": "Added agents", + "EDIT": "ترمیم" + }, + "NO_RECORDS_FOUND": "No agent capacity policies found" + }, + "CREATE": { + "HEADER": { + "TITLE": "Create agent capacity policy" + }, + "CREATE_BUTTON": "Create policy", + "API": { + "SUCCESS_MESSAGE": "Agent capacity policy created successfully", + "ERROR_MESSAGE": "Failed to create agent capacity policy" + } + }, + "EDIT": { + "HEADER": { + "TITLE": "Edit agent capacity policy" + }, + "EDIT_BUTTON": "Update policy", + "CONFIRM_ADD_AGENT_DIALOG": { + "TITLE": "Add agent", + "DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.", + "CONFIRM_BUTTON_LABEL": "Continue", + "CANCEL_BUTTON_LABEL": "منسوخ کریں۔" + }, + "API": { + "SUCCESS_MESSAGE": "Agent capacity policy updated successfully", + "ERROR_MESSAGE": "Failed to update agent capacity policy" + }, + "AGENT_API": { + "ADD": { + "SUCCESS_MESSAGE": "Agent added to policy successfully", + "ERROR_MESSAGE": "Failed to add agent to policy" + }, + "REMOVE": { + "SUCCESS_MESSAGE": "Agent removed from policy successfully", + "ERROR_MESSAGE": "Failed to remove agent from policy" + } + } + }, + "FORM": { + "NAME": { + "LABEL": "Policy name:", + "PLACEHOLDER": "Enter policy name" + }, + "DESCRIPTION": { + "LABEL": "Description:", + "PLACEHOLDER": "Enter description" + }, + "INBOX_CAPACITY_LIMIT": { + "LABEL": "Inbox capacity limits", + "ADD_BUTTON": "Add inbox", + "FIELD": { + "SELECT_INBOX": "Select inbox", + "MAX_CONVERSATIONS": "Max conversations", + "SET_LIMIT": "Set limit" + }, + "EMPTY_STATE": "No inbox limit set" + }, + "EXCLUSION_RULES": { + "LABEL": "Exclusion rules", + "DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity", + "TAGS": { + "LABEL": "Exclude conversations tagged with specific labels", + "ADD_TAG": "add tag", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select tags to add" + }, + "EMPTY_STATE": "No tags added to this policy." + }, + "DURATION": { + "LABEL": "Exclude conversations older than a specified duration", + "PLACEHOLDER": "Set time" + } + }, + "USERS": { + "LABEL": "Assigned agents", + "DESCRIPTION": "Add agents for which this policy will be applicable.", + "ADD_BUTTON": "Add agent", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select agents to add", + "ADD_BUTTON": "شامل کریں۔" + }, + "EMPTY_STATE": "No agents added", + "API": { + "SUCCESS_MESSAGE": "Agent successfully added to policy", + "ERROR_MESSAGE": "Failed to add agent to policy" + } + } + }, + "DELETE_POLICY": { + "SUCCESS_MESSAGE": "Agent capacity policy deleted successfully", + "ERROR_MESSAGE": "Failed to delete agent capacity policy" + } + }, + "DELETE_POLICY": { + "TITLE": "Delete policy", + "DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.", + "CONFIRM_BUTTON_LABEL": "حذف کریں۔", + "CANCEL_BUTTON_LABEL": "منسوخ کریں۔" + } } } diff --git a/app/javascript/dashboard/i18n/locale/ur_IN/conversation.json b/app/javascript/dashboard/i18n/locale/ur_IN/conversation.json index 93f375e7f..9fd39b70f 100644 --- a/app/javascript/dashboard/i18n/locale/ur_IN/conversation.json +++ b/app/javascript/dashboard/i18n/locale/ur_IN/conversation.json @@ -71,6 +71,17 @@ "SHOW_LABELS": "Show labels", "HIDE_LABELS": "Hide labels" }, + "VOICE_CALL": { + "INCOMING_CALL": "Incoming call", + "OUTGOING_CALL": "Outgoing call", + "CALL_IN_PROGRESS": "Call in progress", + "NO_ANSWER": "No answer", + "MISSED_CALL": "Missed call", + "CALL_ENDED": "Call ended", + "NOT_ANSWERED_YET": "Not answered yet", + "THEY_ANSWERED": "They answered", + "YOU_ANSWERED": "You answered" + }, "HEADER": { "RESOLVE_ACTION": "Resolve", "REOPEN_ACTION": "Reopen", diff --git a/app/javascript/dashboard/i18n/locale/ur_IN/settings.json b/app/javascript/dashboard/i18n/locale/ur_IN/settings.json index 98c3f559b..7c10f417b 100644 --- a/app/javascript/dashboard/i18n/locale/ur_IN/settings.json +++ b/app/javascript/dashboard/i18n/locale/ur_IN/settings.json @@ -51,6 +51,13 @@ "LARGER": "Larger", "EXTRA_LARGE": "Extra Large" } + }, + "LANGUAGE": { + "TITLE": "Preferred Language", + "NOTE": "Choose the language you want to use.", + "UPDATE_SUCCESS": "Your Language settings have been updated successfully", + "UPDATE_ERROR": "There is an error while updating the language settings, please try again", + "USE_ACCOUNT_DEFAULT": "Use account default" } }, "MESSAGE_SIGNATURE_SECTION": { @@ -330,6 +337,7 @@ "REPORTS_LABEL": "Labels", "REPORTS_INBOX": "Inbox", "REPORTS_TEAM": "Team", + "AGENT_ASSIGNMENT": "Agent Assignment", "SET_AVAILABILITY_TITLE": "Set yourself as", "SET_YOUR_AVAILABILITY": "Set your availability", "SLA": "SLA", @@ -418,5 +426,255 @@ "SWITCH_TO_REPLY": "Switch to Reply", "TOGGLE_SNOOZE_DROPDOWN": "Toggle snooze dropdown" } + }, + "ASSIGNMENT_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Agent assignment", + "DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here" + }, + "ASSIGNMENT_POLICY": { + "TITLE": "Assignment policy", + "DESCRIPTION": "Manage how conversations get assigned in inboxes.", + "FEATURES": [ + "Assign by conversations evenly or by available capacity", + "Add fair distribution rules to avoid overloading any agent", + "Add inboxes to a policy - one policy per inbox" + ] + }, + "AGENT_CAPACITY_POLICY": { + "TITLE": "Agent capacity policy", + "DESCRIPTION": "Manage workload for agents.", + "FEATURES": [ + "Define maximum conversations per inbox", + "Create exceptions based on labels and time", + "Add agents to a policy - one policy per agent" + ] + } + }, + "AGENT_ASSIGNMENT_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Assignment policy", + "CREATE_POLICY": "New policy" + }, + "CARD": { + "ORDER": "Order", + "PRIORITY": "Priority", + "ACTIVE": "Active", + "INACTIVE": "Inactive", + "POPOVER": "Added inboxes", + "EDIT": "Edit" + }, + "NO_RECORDS_FOUND": "No assignment policies found" + }, + "CREATE": { + "HEADER": { + "TITLE": "Create assignment policy" + }, + "CREATE_BUTTON": "Create policy", + "API": { + "SUCCESS_MESSAGE": "Assignment policy created successfully", + "ERROR_MESSAGE": "Failed to create assignment policy" + } + }, + "EDIT": { + "HEADER": { + "TITLE": "Edit assignment policy" + }, + "EDIT_BUTTON": "Update policy", + "CONFIRM_ADD_INBOX_DIALOG": { + "TITLE": "Add inbox", + "DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.", + "CONFIRM_BUTTON_LABEL": "Continue", + "CANCEL_BUTTON_LABEL": "Cancel" + }, + "API": { + "SUCCESS_MESSAGE": "Assignment policy updated successfully", + "ERROR_MESSAGE": "Failed to update assignment policy" + }, + "INBOX_API": { + "ADD": { + "SUCCESS_MESSAGE": "Inbox added to policy successfully", + "ERROR_MESSAGE": "Failed to add inbox to policy" + }, + "REMOVE": { + "SUCCESS_MESSAGE": "Inbox removed from policy successfully", + "ERROR_MESSAGE": "Failed to remove inbox from policy" + } + } + }, + "FORM": { + "NAME": { + "LABEL": "Policy name:", + "PLACEHOLDER": "Enter policy name" + }, + "DESCRIPTION": { + "LABEL": "Description:", + "PLACEHOLDER": "Enter description" + }, + "STATUS": { + "LABEL": "Status:", + "PLACEHOLDER": "Select status", + "ACTIVE": "Policy is active", + "INACTIVE": "Policy is inactive" + }, + "ASSIGNMENT_ORDER": { + "LABEL": "Assignment order", + "ROUND_ROBIN": { + "LABEL": "Round robin", + "DESCRIPTION": "Assign conversations evenly among agents." + }, + "BALANCED": { + "LABEL": "Balanced", + "DESCRIPTION": "Assign conversations based on available capacity." + } + }, + "ASSIGNMENT_PRIORITY": { + "LABEL": "Assignment priority", + "EARLIEST_CREATED": { + "LABEL": "Earliest created", + "DESCRIPTION": "The conversation that was created first gets assigned first." + }, + "LONGEST_WAITING": { + "LABEL": "Longest waiting", + "DESCRIPTION": "The conversation waiting the longest gets assigned first." + } + }, + "FAIR_DISTRIBUTION": { + "LABEL": "Fair distribution policy", + "DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.", + "INPUT_MAX": "Assign max", + "DURATION": "Conversations per agent in every" + }, + "INBOXES": { + "LABEL": "Added inboxes", + "DESCRIPTION": "Add inboxes for which this policy will be applicable.", + "ADD_BUTTON": "Add inbox", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select inboxes to add", + "ADD_BUTTON": "Add" + }, + "EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started", + "API": { + "SUCCESS_MESSAGE": "Inbox successfully added to policy", + "ERROR_MESSAGE": "Failed to add inbox to policy" + } + } + }, + "DELETE_POLICY": { + "SUCCESS_MESSAGE": "Assignment policy deleted successfully", + "ERROR_MESSAGE": "Failed to delete assignment policy" + } + }, + "AGENT_CAPACITY_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Agent capacity", + "CREATE_POLICY": "New policy" + }, + "CARD": { + "POPOVER": "Added agents", + "EDIT": "Edit" + }, + "NO_RECORDS_FOUND": "No agent capacity policies found" + }, + "CREATE": { + "HEADER": { + "TITLE": "Create agent capacity policy" + }, + "CREATE_BUTTON": "Create policy", + "API": { + "SUCCESS_MESSAGE": "Agent capacity policy created successfully", + "ERROR_MESSAGE": "Failed to create agent capacity policy" + } + }, + "EDIT": { + "HEADER": { + "TITLE": "Edit agent capacity policy" + }, + "EDIT_BUTTON": "Update policy", + "CONFIRM_ADD_AGENT_DIALOG": { + "TITLE": "Add agent", + "DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.", + "CONFIRM_BUTTON_LABEL": "Continue", + "CANCEL_BUTTON_LABEL": "Cancel" + }, + "API": { + "SUCCESS_MESSAGE": "Agent capacity policy updated successfully", + "ERROR_MESSAGE": "Failed to update agent capacity policy" + }, + "AGENT_API": { + "ADD": { + "SUCCESS_MESSAGE": "Agent added to policy successfully", + "ERROR_MESSAGE": "Failed to add agent to policy" + }, + "REMOVE": { + "SUCCESS_MESSAGE": "Agent removed from policy successfully", + "ERROR_MESSAGE": "Failed to remove agent from policy" + } + } + }, + "FORM": { + "NAME": { + "LABEL": "Policy name:", + "PLACEHOLDER": "Enter policy name" + }, + "DESCRIPTION": { + "LABEL": "Description:", + "PLACEHOLDER": "Enter description" + }, + "INBOX_CAPACITY_LIMIT": { + "LABEL": "Inbox capacity limits", + "ADD_BUTTON": "Add inbox", + "FIELD": { + "SELECT_INBOX": "Select inbox", + "MAX_CONVERSATIONS": "Max conversations", + "SET_LIMIT": "Set limit" + }, + "EMPTY_STATE": "No inbox limit set" + }, + "EXCLUSION_RULES": { + "LABEL": "Exclusion rules", + "DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity", + "TAGS": { + "LABEL": "Exclude conversations tagged with specific labels", + "ADD_TAG": "add tag", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select tags to add" + }, + "EMPTY_STATE": "No tags added to this policy." + }, + "DURATION": { + "LABEL": "Exclude conversations older than a specified duration", + "PLACEHOLDER": "Set time" + } + }, + "USERS": { + "LABEL": "Assigned agents", + "DESCRIPTION": "Add agents for which this policy will be applicable.", + "ADD_BUTTON": "Add agent", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select agents to add", + "ADD_BUTTON": "Add" + }, + "EMPTY_STATE": "No agents added", + "API": { + "SUCCESS_MESSAGE": "Agent successfully added to policy", + "ERROR_MESSAGE": "Failed to add agent to policy" + } + } + }, + "DELETE_POLICY": { + "SUCCESS_MESSAGE": "Agent capacity policy deleted successfully", + "ERROR_MESSAGE": "Failed to delete agent capacity policy" + } + }, + "DELETE_POLICY": { + "TITLE": "Delete policy", + "DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.", + "CONFIRM_BUTTON_LABEL": "Delete", + "CANCEL_BUTTON_LABEL": "Cancel" + } } } diff --git a/app/javascript/dashboard/i18n/locale/vi/conversation.json b/app/javascript/dashboard/i18n/locale/vi/conversation.json index 84484850a..58eadd9e0 100644 --- a/app/javascript/dashboard/i18n/locale/vi/conversation.json +++ b/app/javascript/dashboard/i18n/locale/vi/conversation.json @@ -71,6 +71,17 @@ "SHOW_LABELS": "Hiển thị nhãn", "HIDE_LABELS": "Ẩn nhãn" }, + "VOICE_CALL": { + "INCOMING_CALL": "Incoming call", + "OUTGOING_CALL": "Outgoing call", + "CALL_IN_PROGRESS": "Call in progress", + "NO_ANSWER": "No answer", + "MISSED_CALL": "Missed call", + "CALL_ENDED": "Call ended", + "NOT_ANSWERED_YET": "Not answered yet", + "THEY_ANSWERED": "They answered", + "YOU_ANSWERED": "You answered" + }, "HEADER": { "RESOLVE_ACTION": "Giải quyết", "REOPEN_ACTION": "Mở lại", diff --git a/app/javascript/dashboard/i18n/locale/vi/settings.json b/app/javascript/dashboard/i18n/locale/vi/settings.json index 6a3f631c7..7cdde68d2 100644 --- a/app/javascript/dashboard/i18n/locale/vi/settings.json +++ b/app/javascript/dashboard/i18n/locale/vi/settings.json @@ -51,6 +51,13 @@ "LARGER": "Larger", "EXTRA_LARGE": "Extra Large" } + }, + "LANGUAGE": { + "TITLE": "Preferred Language", + "NOTE": "Choose the language you want to use.", + "UPDATE_SUCCESS": "Your Language settings have been updated successfully", + "UPDATE_ERROR": "There is an error while updating the language settings, please try again", + "USE_ACCOUNT_DEFAULT": "Use account default" } }, "MESSAGE_SIGNATURE_SECTION": { @@ -330,6 +337,7 @@ "REPORTS_LABEL": "Nhãn", "REPORTS_INBOX": "Kênh", "REPORTS_TEAM": "Nhóm", + "AGENT_ASSIGNMENT": "Agent Assignment", "SET_AVAILABILITY_TITLE": "Đặt chính mình như", "SET_YOUR_AVAILABILITY": "Đặt tính khả dụng của bạn", "SLA": "SLA", @@ -418,5 +426,255 @@ "SWITCH_TO_REPLY": "Chuyển sang phản hồi", "TOGGLE_SNOOZE_DROPDOWN": "Chuyển đổi thả xuống tạm dừng" } + }, + "ASSIGNMENT_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Agent assignment", + "DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here" + }, + "ASSIGNMENT_POLICY": { + "TITLE": "Assignment policy", + "DESCRIPTION": "Manage how conversations get assigned in inboxes.", + "FEATURES": [ + "Assign by conversations evenly or by available capacity", + "Add fair distribution rules to avoid overloading any agent", + "Add inboxes to a policy - one policy per inbox" + ] + }, + "AGENT_CAPACITY_POLICY": { + "TITLE": "Agent capacity policy", + "DESCRIPTION": "Manage workload for agents.", + "FEATURES": [ + "Define maximum conversations per inbox", + "Create exceptions based on labels and time", + "Add agents to a policy - one policy per agent" + ] + } + }, + "AGENT_ASSIGNMENT_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Assignment policy", + "CREATE_POLICY": "New policy" + }, + "CARD": { + "ORDER": "Order", + "PRIORITY": "Mức độ ưu tiên", + "ACTIVE": "Có hiệu lực", + "INACTIVE": "Inactive", + "POPOVER": "Added inboxes", + "EDIT": "Chỉnh sửa" + }, + "NO_RECORDS_FOUND": "No assignment policies found" + }, + "CREATE": { + "HEADER": { + "TITLE": "Create assignment policy" + }, + "CREATE_BUTTON": "Create policy", + "API": { + "SUCCESS_MESSAGE": "Assignment policy created successfully", + "ERROR_MESSAGE": "Failed to create assignment policy" + } + }, + "EDIT": { + "HEADER": { + "TITLE": "Edit assignment policy" + }, + "EDIT_BUTTON": "Update policy", + "CONFIRM_ADD_INBOX_DIALOG": { + "TITLE": "Add inbox", + "DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.", + "CONFIRM_BUTTON_LABEL": "Continue", + "CANCEL_BUTTON_LABEL": "Huỷ" + }, + "API": { + "SUCCESS_MESSAGE": "Assignment policy updated successfully", + "ERROR_MESSAGE": "Failed to update assignment policy" + }, + "INBOX_API": { + "ADD": { + "SUCCESS_MESSAGE": "Inbox added to policy successfully", + "ERROR_MESSAGE": "Failed to add inbox to policy" + }, + "REMOVE": { + "SUCCESS_MESSAGE": "Inbox removed from policy successfully", + "ERROR_MESSAGE": "Failed to remove inbox from policy" + } + } + }, + "FORM": { + "NAME": { + "LABEL": "Policy name:", + "PLACEHOLDER": "Enter policy name" + }, + "DESCRIPTION": { + "LABEL": "Mô tả:", + "PLACEHOLDER": "Enter description" + }, + "STATUS": { + "LABEL": "Trạng thái:", + "PLACEHOLDER": "Select status", + "ACTIVE": "Policy is active", + "INACTIVE": "Policy is inactive" + }, + "ASSIGNMENT_ORDER": { + "LABEL": "Assignment order", + "ROUND_ROBIN": { + "LABEL": "Round robin", + "DESCRIPTION": "Assign conversations evenly among agents." + }, + "BALANCED": { + "LABEL": "Balanced", + "DESCRIPTION": "Assign conversations based on available capacity." + } + }, + "ASSIGNMENT_PRIORITY": { + "LABEL": "Assignment priority", + "EARLIEST_CREATED": { + "LABEL": "Earliest created", + "DESCRIPTION": "The conversation that was created first gets assigned first." + }, + "LONGEST_WAITING": { + "LABEL": "Longest waiting", + "DESCRIPTION": "The conversation waiting the longest gets assigned first." + } + }, + "FAIR_DISTRIBUTION": { + "LABEL": "Fair distribution policy", + "DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.", + "INPUT_MAX": "Assign max", + "DURATION": "Conversations per agent in every" + }, + "INBOXES": { + "LABEL": "Added inboxes", + "DESCRIPTION": "Add inboxes for which this policy will be applicable.", + "ADD_BUTTON": "Add inbox", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select inboxes to add", + "ADD_BUTTON": "Thêm" + }, + "EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started", + "API": { + "SUCCESS_MESSAGE": "Inbox successfully added to policy", + "ERROR_MESSAGE": "Failed to add inbox to policy" + } + } + }, + "DELETE_POLICY": { + "SUCCESS_MESSAGE": "Assignment policy deleted successfully", + "ERROR_MESSAGE": "Failed to delete assignment policy" + } + }, + "AGENT_CAPACITY_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Agent capacity", + "CREATE_POLICY": "New policy" + }, + "CARD": { + "POPOVER": "Added agents", + "EDIT": "Chỉnh sửa" + }, + "NO_RECORDS_FOUND": "No agent capacity policies found" + }, + "CREATE": { + "HEADER": { + "TITLE": "Create agent capacity policy" + }, + "CREATE_BUTTON": "Create policy", + "API": { + "SUCCESS_MESSAGE": "Agent capacity policy created successfully", + "ERROR_MESSAGE": "Failed to create agent capacity policy" + } + }, + "EDIT": { + "HEADER": { + "TITLE": "Edit agent capacity policy" + }, + "EDIT_BUTTON": "Update policy", + "CONFIRM_ADD_AGENT_DIALOG": { + "TITLE": "Add agent", + "DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.", + "CONFIRM_BUTTON_LABEL": "Continue", + "CANCEL_BUTTON_LABEL": "Huỷ" + }, + "API": { + "SUCCESS_MESSAGE": "Agent capacity policy updated successfully", + "ERROR_MESSAGE": "Failed to update agent capacity policy" + }, + "AGENT_API": { + "ADD": { + "SUCCESS_MESSAGE": "Agent added to policy successfully", + "ERROR_MESSAGE": "Failed to add agent to policy" + }, + "REMOVE": { + "SUCCESS_MESSAGE": "Agent removed from policy successfully", + "ERROR_MESSAGE": "Failed to remove agent from policy" + } + } + }, + "FORM": { + "NAME": { + "LABEL": "Policy name:", + "PLACEHOLDER": "Enter policy name" + }, + "DESCRIPTION": { + "LABEL": "Mô tả:", + "PLACEHOLDER": "Enter description" + }, + "INBOX_CAPACITY_LIMIT": { + "LABEL": "Inbox capacity limits", + "ADD_BUTTON": "Add inbox", + "FIELD": { + "SELECT_INBOX": "Select inbox", + "MAX_CONVERSATIONS": "Max conversations", + "SET_LIMIT": "Set limit" + }, + "EMPTY_STATE": "No inbox limit set" + }, + "EXCLUSION_RULES": { + "LABEL": "Exclusion rules", + "DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity", + "TAGS": { + "LABEL": "Exclude conversations tagged with specific labels", + "ADD_TAG": "add tag", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select tags to add" + }, + "EMPTY_STATE": "No tags added to this policy." + }, + "DURATION": { + "LABEL": "Exclude conversations older than a specified duration", + "PLACEHOLDER": "Set time" + } + }, + "USERS": { + "LABEL": "Assigned agents", + "DESCRIPTION": "Add agents for which this policy will be applicable.", + "ADD_BUTTON": "Add agent", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select agents to add", + "ADD_BUTTON": "Thêm" + }, + "EMPTY_STATE": "No agents added", + "API": { + "SUCCESS_MESSAGE": "Agent successfully added to policy", + "ERROR_MESSAGE": "Failed to add agent to policy" + } + } + }, + "DELETE_POLICY": { + "SUCCESS_MESSAGE": "Agent capacity policy deleted successfully", + "ERROR_MESSAGE": "Failed to delete agent capacity policy" + } + }, + "DELETE_POLICY": { + "TITLE": "Delete policy", + "DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.", + "CONFIRM_BUTTON_LABEL": "Xoá", + "CANCEL_BUTTON_LABEL": "Huỷ" + } } } diff --git a/app/javascript/dashboard/i18n/locale/zh_CN/conversation.json b/app/javascript/dashboard/i18n/locale/zh_CN/conversation.json index d05bc3f1d..7f01e32a8 100644 --- a/app/javascript/dashboard/i18n/locale/zh_CN/conversation.json +++ b/app/javascript/dashboard/i18n/locale/zh_CN/conversation.json @@ -71,6 +71,17 @@ "SHOW_LABELS": "显示标签", "HIDE_LABELS": "隐藏标签" }, + "VOICE_CALL": { + "INCOMING_CALL": "Incoming call", + "OUTGOING_CALL": "Outgoing call", + "CALL_IN_PROGRESS": "Call in progress", + "NO_ANSWER": "No answer", + "MISSED_CALL": "Missed call", + "CALL_ENDED": "Call ended", + "NOT_ANSWERED_YET": "Not answered yet", + "THEY_ANSWERED": "They answered", + "YOU_ANSWERED": "You answered" + }, "HEADER": { "RESOLVE_ACTION": "已解决", "REOPEN_ACTION": "重新打开", diff --git a/app/javascript/dashboard/i18n/locale/zh_CN/settings.json b/app/javascript/dashboard/i18n/locale/zh_CN/settings.json index 843f2f7a2..2b5712a90 100644 --- a/app/javascript/dashboard/i18n/locale/zh_CN/settings.json +++ b/app/javascript/dashboard/i18n/locale/zh_CN/settings.json @@ -51,6 +51,13 @@ "LARGER": "较大", "EXTRA_LARGE": "特大" } + }, + "LANGUAGE": { + "TITLE": "Preferred Language", + "NOTE": "Choose the language you want to use.", + "UPDATE_SUCCESS": "Your Language settings have been updated successfully", + "UPDATE_ERROR": "There is an error while updating the language settings, please try again", + "USE_ACCOUNT_DEFAULT": "Use account default" } }, "MESSAGE_SIGNATURE_SECTION": { @@ -330,6 +337,7 @@ "REPORTS_LABEL": "标签", "REPORTS_INBOX": "收件箱", "REPORTS_TEAM": "团队", + "AGENT_ASSIGNMENT": "Agent Assignment", "SET_AVAILABILITY_TITLE": "将自己设置为", "SET_YOUR_AVAILABILITY": "设置您的可用性", "SLA": "SLA", @@ -418,5 +426,255 @@ "SWITCH_TO_REPLY": "切换到回复", "TOGGLE_SNOOZE_DROPDOWN": "切换暂停下拉菜单" } + }, + "ASSIGNMENT_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Agent assignment", + "DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here" + }, + "ASSIGNMENT_POLICY": { + "TITLE": "Assignment policy", + "DESCRIPTION": "Manage how conversations get assigned in inboxes.", + "FEATURES": [ + "Assign by conversations evenly or by available capacity", + "Add fair distribution rules to avoid overloading any agent", + "Add inboxes to a policy - one policy per inbox" + ] + }, + "AGENT_CAPACITY_POLICY": { + "TITLE": "Agent capacity policy", + "DESCRIPTION": "Manage workload for agents.", + "FEATURES": [ + "Define maximum conversations per inbox", + "Create exceptions based on labels and time", + "Add agents to a policy - one policy per agent" + ] + } + }, + "AGENT_ASSIGNMENT_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Assignment policy", + "CREATE_POLICY": "New policy" + }, + "CARD": { + "ORDER": "Order", + "PRIORITY": "优先级", + "ACTIVE": "状态", + "INACTIVE": "Inactive", + "POPOVER": "Added inboxes", + "EDIT": "编辑" + }, + "NO_RECORDS_FOUND": "No assignment policies found" + }, + "CREATE": { + "HEADER": { + "TITLE": "Create assignment policy" + }, + "CREATE_BUTTON": "Create policy", + "API": { + "SUCCESS_MESSAGE": "Assignment policy created successfully", + "ERROR_MESSAGE": "Failed to create assignment policy" + } + }, + "EDIT": { + "HEADER": { + "TITLE": "Edit assignment policy" + }, + "EDIT_BUTTON": "Update policy", + "CONFIRM_ADD_INBOX_DIALOG": { + "TITLE": "Add inbox", + "DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.", + "CONFIRM_BUTTON_LABEL": "Continue", + "CANCEL_BUTTON_LABEL": "取消" + }, + "API": { + "SUCCESS_MESSAGE": "Assignment policy updated successfully", + "ERROR_MESSAGE": "Failed to update assignment policy" + }, + "INBOX_API": { + "ADD": { + "SUCCESS_MESSAGE": "Inbox added to policy successfully", + "ERROR_MESSAGE": "Failed to add inbox to policy" + }, + "REMOVE": { + "SUCCESS_MESSAGE": "Inbox removed from policy successfully", + "ERROR_MESSAGE": "Failed to remove inbox from policy" + } + } + }, + "FORM": { + "NAME": { + "LABEL": "Policy name:", + "PLACEHOLDER": "Enter policy name" + }, + "DESCRIPTION": { + "LABEL": "描述:", + "PLACEHOLDER": "输入描述" + }, + "STATUS": { + "LABEL": "状态:", + "PLACEHOLDER": "选择状态", + "ACTIVE": "Policy is active", + "INACTIVE": "Policy is inactive" + }, + "ASSIGNMENT_ORDER": { + "LABEL": "Assignment order", + "ROUND_ROBIN": { + "LABEL": "Round robin", + "DESCRIPTION": "Assign conversations evenly among agents." + }, + "BALANCED": { + "LABEL": "Balanced", + "DESCRIPTION": "Assign conversations based on available capacity." + } + }, + "ASSIGNMENT_PRIORITY": { + "LABEL": "Assignment priority", + "EARLIEST_CREATED": { + "LABEL": "Earliest created", + "DESCRIPTION": "The conversation that was created first gets assigned first." + }, + "LONGEST_WAITING": { + "LABEL": "Longest waiting", + "DESCRIPTION": "The conversation waiting the longest gets assigned first." + } + }, + "FAIR_DISTRIBUTION": { + "LABEL": "Fair distribution policy", + "DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.", + "INPUT_MAX": "Assign max", + "DURATION": "Conversations per agent in every" + }, + "INBOXES": { + "LABEL": "Added inboxes", + "DESCRIPTION": "Add inboxes for which this policy will be applicable.", + "ADD_BUTTON": "Add inbox", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select inboxes to add", + "ADD_BUTTON": "添加" + }, + "EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started", + "API": { + "SUCCESS_MESSAGE": "Inbox successfully added to policy", + "ERROR_MESSAGE": "Failed to add inbox to policy" + } + } + }, + "DELETE_POLICY": { + "SUCCESS_MESSAGE": "Assignment policy deleted successfully", + "ERROR_MESSAGE": "Failed to delete assignment policy" + } + }, + "AGENT_CAPACITY_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Agent capacity", + "CREATE_POLICY": "New policy" + }, + "CARD": { + "POPOVER": "Added agents", + "EDIT": "编辑" + }, + "NO_RECORDS_FOUND": "No agent capacity policies found" + }, + "CREATE": { + "HEADER": { + "TITLE": "Create agent capacity policy" + }, + "CREATE_BUTTON": "Create policy", + "API": { + "SUCCESS_MESSAGE": "Agent capacity policy created successfully", + "ERROR_MESSAGE": "Failed to create agent capacity policy" + } + }, + "EDIT": { + "HEADER": { + "TITLE": "Edit agent capacity policy" + }, + "EDIT_BUTTON": "Update policy", + "CONFIRM_ADD_AGENT_DIALOG": { + "TITLE": "Add agent", + "DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.", + "CONFIRM_BUTTON_LABEL": "Continue", + "CANCEL_BUTTON_LABEL": "取消" + }, + "API": { + "SUCCESS_MESSAGE": "Agent capacity policy updated successfully", + "ERROR_MESSAGE": "Failed to update agent capacity policy" + }, + "AGENT_API": { + "ADD": { + "SUCCESS_MESSAGE": "Agent added to policy successfully", + "ERROR_MESSAGE": "Failed to add agent to policy" + }, + "REMOVE": { + "SUCCESS_MESSAGE": "Agent removed from policy successfully", + "ERROR_MESSAGE": "Failed to remove agent from policy" + } + } + }, + "FORM": { + "NAME": { + "LABEL": "Policy name:", + "PLACEHOLDER": "Enter policy name" + }, + "DESCRIPTION": { + "LABEL": "描述:", + "PLACEHOLDER": "输入描述" + }, + "INBOX_CAPACITY_LIMIT": { + "LABEL": "Inbox capacity limits", + "ADD_BUTTON": "Add inbox", + "FIELD": { + "SELECT_INBOX": "Select inbox", + "MAX_CONVERSATIONS": "Max conversations", + "SET_LIMIT": "Set limit" + }, + "EMPTY_STATE": "No inbox limit set" + }, + "EXCLUSION_RULES": { + "LABEL": "Exclusion rules", + "DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity", + "TAGS": { + "LABEL": "Exclude conversations tagged with specific labels", + "ADD_TAG": "add tag", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select tags to add" + }, + "EMPTY_STATE": "No tags added to this policy." + }, + "DURATION": { + "LABEL": "Exclude conversations older than a specified duration", + "PLACEHOLDER": "Set time" + } + }, + "USERS": { + "LABEL": "Assigned agents", + "DESCRIPTION": "Add agents for which this policy will be applicable.", + "ADD_BUTTON": "Add agent", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select agents to add", + "ADD_BUTTON": "添加" + }, + "EMPTY_STATE": "No agents added", + "API": { + "SUCCESS_MESSAGE": "Agent successfully added to policy", + "ERROR_MESSAGE": "Failed to add agent to policy" + } + } + }, + "DELETE_POLICY": { + "SUCCESS_MESSAGE": "Agent capacity policy deleted successfully", + "ERROR_MESSAGE": "Failed to delete agent capacity policy" + } + }, + "DELETE_POLICY": { + "TITLE": "Delete policy", + "DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.", + "CONFIRM_BUTTON_LABEL": "删除", + "CANCEL_BUTTON_LABEL": "取消" + } } } diff --git a/app/javascript/dashboard/i18n/locale/zh_TW/conversation.json b/app/javascript/dashboard/i18n/locale/zh_TW/conversation.json index 75e09926d..333a13a0f 100644 --- a/app/javascript/dashboard/i18n/locale/zh_TW/conversation.json +++ b/app/javascript/dashboard/i18n/locale/zh_TW/conversation.json @@ -71,6 +71,17 @@ "SHOW_LABELS": "Show labels", "HIDE_LABELS": "Hide labels" }, + "VOICE_CALL": { + "INCOMING_CALL": "Incoming call", + "OUTGOING_CALL": "Outgoing call", + "CALL_IN_PROGRESS": "Call in progress", + "NO_ANSWER": "No answer", + "MISSED_CALL": "Missed call", + "CALL_ENDED": "Call ended", + "NOT_ANSWERED_YET": "Not answered yet", + "THEY_ANSWERED": "They answered", + "YOU_ANSWERED": "You answered" + }, "HEADER": { "RESOLVE_ACTION": "已解決", "REOPEN_ACTION": "重新打開", diff --git a/app/javascript/dashboard/i18n/locale/zh_TW/settings.json b/app/javascript/dashboard/i18n/locale/zh_TW/settings.json index 094af1d7c..a49dae5f0 100644 --- a/app/javascript/dashboard/i18n/locale/zh_TW/settings.json +++ b/app/javascript/dashboard/i18n/locale/zh_TW/settings.json @@ -51,6 +51,13 @@ "LARGER": "Larger", "EXTRA_LARGE": "Extra Large" } + }, + "LANGUAGE": { + "TITLE": "Preferred Language", + "NOTE": "Choose the language you want to use.", + "UPDATE_SUCCESS": "Your Language settings have been updated successfully", + "UPDATE_ERROR": "There is an error while updating the language settings, please try again", + "USE_ACCOUNT_DEFAULT": "Use account default" } }, "MESSAGE_SIGNATURE_SECTION": { @@ -330,6 +337,7 @@ "REPORTS_LABEL": "標籤", "REPORTS_INBOX": "收件匣", "REPORTS_TEAM": "Team", + "AGENT_ASSIGNMENT": "Agent Assignment", "SET_AVAILABILITY_TITLE": "我的狀態", "SET_YOUR_AVAILABILITY": "設定你的服務時間", "SLA": "服務水準協議(SLA)", @@ -418,5 +426,255 @@ "SWITCH_TO_REPLY": "Switch to Reply", "TOGGLE_SNOOZE_DROPDOWN": "Toggle snooze dropdown" } + }, + "ASSIGNMENT_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Agent assignment", + "DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here" + }, + "ASSIGNMENT_POLICY": { + "TITLE": "Assignment policy", + "DESCRIPTION": "Manage how conversations get assigned in inboxes.", + "FEATURES": [ + "Assign by conversations evenly or by available capacity", + "Add fair distribution rules to avoid overloading any agent", + "Add inboxes to a policy - one policy per inbox" + ] + }, + "AGENT_CAPACITY_POLICY": { + "TITLE": "Agent capacity policy", + "DESCRIPTION": "Manage workload for agents.", + "FEATURES": [ + "Define maximum conversations per inbox", + "Create exceptions based on labels and time", + "Add agents to a policy - one policy per agent" + ] + } + }, + "AGENT_ASSIGNMENT_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Assignment policy", + "CREATE_POLICY": "New policy" + }, + "CARD": { + "ORDER": "Order", + "PRIORITY": "優先程度", + "ACTIVE": "Active", + "INACTIVE": "Inactive", + "POPOVER": "Added inboxes", + "EDIT": "編輯" + }, + "NO_RECORDS_FOUND": "No assignment policies found" + }, + "CREATE": { + "HEADER": { + "TITLE": "Create assignment policy" + }, + "CREATE_BUTTON": "Create policy", + "API": { + "SUCCESS_MESSAGE": "Assignment policy created successfully", + "ERROR_MESSAGE": "Failed to create assignment policy" + } + }, + "EDIT": { + "HEADER": { + "TITLE": "Edit assignment policy" + }, + "EDIT_BUTTON": "Update policy", + "CONFIRM_ADD_INBOX_DIALOG": { + "TITLE": "Add inbox", + "DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.", + "CONFIRM_BUTTON_LABEL": "Continue", + "CANCEL_BUTTON_LABEL": "取消" + }, + "API": { + "SUCCESS_MESSAGE": "Assignment policy updated successfully", + "ERROR_MESSAGE": "Failed to update assignment policy" + }, + "INBOX_API": { + "ADD": { + "SUCCESS_MESSAGE": "Inbox added to policy successfully", + "ERROR_MESSAGE": "Failed to add inbox to policy" + }, + "REMOVE": { + "SUCCESS_MESSAGE": "Inbox removed from policy successfully", + "ERROR_MESSAGE": "Failed to remove inbox from policy" + } + } + }, + "FORM": { + "NAME": { + "LABEL": "Policy name:", + "PLACEHOLDER": "Enter policy name" + }, + "DESCRIPTION": { + "LABEL": "描述資訊:", + "PLACEHOLDER": "Enter description" + }, + "STATUS": { + "LABEL": "狀態:", + "PLACEHOLDER": "Select status", + "ACTIVE": "Policy is active", + "INACTIVE": "Policy is inactive" + }, + "ASSIGNMENT_ORDER": { + "LABEL": "Assignment order", + "ROUND_ROBIN": { + "LABEL": "Round robin", + "DESCRIPTION": "Assign conversations evenly among agents." + }, + "BALANCED": { + "LABEL": "Balanced", + "DESCRIPTION": "Assign conversations based on available capacity." + } + }, + "ASSIGNMENT_PRIORITY": { + "LABEL": "Assignment priority", + "EARLIEST_CREATED": { + "LABEL": "Earliest created", + "DESCRIPTION": "The conversation that was created first gets assigned first." + }, + "LONGEST_WAITING": { + "LABEL": "Longest waiting", + "DESCRIPTION": "The conversation waiting the longest gets assigned first." + } + }, + "FAIR_DISTRIBUTION": { + "LABEL": "Fair distribution policy", + "DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.", + "INPUT_MAX": "Assign max", + "DURATION": "Conversations per agent in every" + }, + "INBOXES": { + "LABEL": "Added inboxes", + "DESCRIPTION": "Add inboxes for which this policy will be applicable.", + "ADD_BUTTON": "Add inbox", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select inboxes to add", + "ADD_BUTTON": "新增" + }, + "EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started", + "API": { + "SUCCESS_MESSAGE": "Inbox successfully added to policy", + "ERROR_MESSAGE": "Failed to add inbox to policy" + } + } + }, + "DELETE_POLICY": { + "SUCCESS_MESSAGE": "Assignment policy deleted successfully", + "ERROR_MESSAGE": "Failed to delete assignment policy" + } + }, + "AGENT_CAPACITY_POLICY": { + "INDEX": { + "HEADER": { + "TITLE": "Agent capacity", + "CREATE_POLICY": "New policy" + }, + "CARD": { + "POPOVER": "Added agents", + "EDIT": "編輯" + }, + "NO_RECORDS_FOUND": "No agent capacity policies found" + }, + "CREATE": { + "HEADER": { + "TITLE": "Create agent capacity policy" + }, + "CREATE_BUTTON": "Create policy", + "API": { + "SUCCESS_MESSAGE": "Agent capacity policy created successfully", + "ERROR_MESSAGE": "Failed to create agent capacity policy" + } + }, + "EDIT": { + "HEADER": { + "TITLE": "Edit agent capacity policy" + }, + "EDIT_BUTTON": "Update policy", + "CONFIRM_ADD_AGENT_DIALOG": { + "TITLE": "Add agent", + "DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.", + "CONFIRM_BUTTON_LABEL": "Continue", + "CANCEL_BUTTON_LABEL": "取消" + }, + "API": { + "SUCCESS_MESSAGE": "Agent capacity policy updated successfully", + "ERROR_MESSAGE": "Failed to update agent capacity policy" + }, + "AGENT_API": { + "ADD": { + "SUCCESS_MESSAGE": "Agent added to policy successfully", + "ERROR_MESSAGE": "Failed to add agent to policy" + }, + "REMOVE": { + "SUCCESS_MESSAGE": "Agent removed from policy successfully", + "ERROR_MESSAGE": "Failed to remove agent from policy" + } + } + }, + "FORM": { + "NAME": { + "LABEL": "Policy name:", + "PLACEHOLDER": "Enter policy name" + }, + "DESCRIPTION": { + "LABEL": "描述資訊:", + "PLACEHOLDER": "Enter description" + }, + "INBOX_CAPACITY_LIMIT": { + "LABEL": "Inbox capacity limits", + "ADD_BUTTON": "Add inbox", + "FIELD": { + "SELECT_INBOX": "Select inbox", + "MAX_CONVERSATIONS": "Max conversations", + "SET_LIMIT": "Set limit" + }, + "EMPTY_STATE": "No inbox limit set" + }, + "EXCLUSION_RULES": { + "LABEL": "Exclusion rules", + "DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity", + "TAGS": { + "LABEL": "Exclude conversations tagged with specific labels", + "ADD_TAG": "add tag", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select tags to add" + }, + "EMPTY_STATE": "No tags added to this policy." + }, + "DURATION": { + "LABEL": "Exclude conversations older than a specified duration", + "PLACEHOLDER": "Set time" + } + }, + "USERS": { + "LABEL": "Assigned agents", + "DESCRIPTION": "Add agents for which this policy will be applicable.", + "ADD_BUTTON": "Add agent", + "DROPDOWN": { + "SEARCH_PLACEHOLDER": "Search and select agents to add", + "ADD_BUTTON": "新增" + }, + "EMPTY_STATE": "No agents added", + "API": { + "SUCCESS_MESSAGE": "Agent successfully added to policy", + "ERROR_MESSAGE": "Failed to add agent to policy" + } + } + }, + "DELETE_POLICY": { + "SUCCESS_MESSAGE": "Agent capacity policy deleted successfully", + "ERROR_MESSAGE": "Failed to delete agent capacity policy" + } + }, + "DELETE_POLICY": { + "TITLE": "Delete policy", + "DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.", + "CONFIRM_BUTTON_LABEL": "刪除", + "CANCEL_BUTTON_LABEL": "取消" + } } } diff --git a/app/javascript/widget/i18n/locale/fr.json b/app/javascript/widget/i18n/locale/fr.json index 578d0217f..90275e02a 100644 --- a/app/javascript/widget/i18n/locale/fr.json +++ b/app/javascript/widget/i18n/locale/fr.json @@ -14,24 +14,24 @@ }, "THUMBNAIL": { "AUTHOR": { - "NOT_AVAILABLE": "Not available" + "NOT_AVAILABLE": "Non disponible" } }, "TEAM_AVAILABILITY": { "ONLINE": "Nous sommes en ligne", "OFFLINE": "Nous sommes absents pour le moment", - "BACK_AS_SOON_AS_POSSIBLE": "We will be back as soon as possible" + "BACK_AS_SOON_AS_POSSIBLE": "Nous serons de retour dès que possible" }, "REPLY_TIME": { "IN_A_FEW_MINUTES": "Répond généralement en quelques minutes", "IN_A_FEW_HOURS": "Répond généralement en quelques heures", "IN_A_DAY": "Répond généralement dans la journée", - "BACK_IN_HOURS": "We will be back online in {n} hour | We will be back online in {n} hours", - "BACK_IN_MINUTES": "We will be back online in {time} minutes", - "BACK_AT_TIME": "We will be back online at {time}", - "BACK_ON_DAY": "We will be back online on {day}", - "BACK_TOMORROW": "We will be back online tomorrow", - "BACK_IN_SOME_TIME": "We will be back online in some time" + "BACK_IN_HOURS": "Nous serons de retour en ligne dans {n} heure | Nous serons de retour en ligne dans {n} heures", + "BACK_IN_MINUTES": "Nous serons de retour en ligne dans {time} minutes", + "BACK_AT_TIME": "Nous serons de retour en ligne à {time}", + "BACK_ON_DAY": "Nous serons de retour en ligne {day}", + "BACK_TOMORROW": "Nous serons de retour en ligne demain", + "BACK_IN_SOME_TIME": "Nous serons de retours en ligne dans quelques instants" }, "DAY_NAMES": { "SUNDAY": "Dimanche", diff --git a/app/javascript/widget/i18n/locale/pt_BR.json b/app/javascript/widget/i18n/locale/pt_BR.json index eda0f796c..124e9f8a9 100644 --- a/app/javascript/widget/i18n/locale/pt_BR.json +++ b/app/javascript/widget/i18n/locale/pt_BR.json @@ -20,13 +20,13 @@ "TEAM_AVAILABILITY": { "ONLINE": "Estamos conectados", "OFFLINE": "Estamos ausentes no momento", - "BACK_AS_SOON_AS_POSSIBLE": "We will be back as soon as possible" + "BACK_AS_SOON_AS_POSSIBLE": "Estaremos de volta em breve" }, "REPLY_TIME": { "IN_A_FEW_MINUTES": "Normalmente responde em alguns minutos", "IN_A_FEW_HOURS": "Normalmente responde em algumas horas", "IN_A_DAY": "Normalmente responde em um dia", - "BACK_IN_HOURS": "We will be back online in {n} hour | We will be back online in {n} hours", + "BACK_IN_HOURS": "Estaremos de volta em {n} hora | Estaremos de volta em {n} horas", "BACK_IN_MINUTES": "We will be back online in {time} minutes", "BACK_AT_TIME": "We will be back online at {time}", "BACK_ON_DAY": "We will be back online on {day}", diff --git a/config/locales/am.yml b/config/locales/am.yml index 3d5f20cda..cf9c1b339 100644 --- a/config/locales/am.yml +++ b/config/locales/am.yml @@ -26,6 +26,9 @@ am: messages: reset_password_success: Woot! Request for password reset is successful. Check your mail for instructions. reset_password_failure: Uh ho! We could not find any user with the specified email. + reset_password_saml_user: This account uses SAML authentication. Password reset is not available. Please contact your administrator. + login_saml_user: This account uses SAML authentication. Please sign in through your organization's SAML provider. + saml_not_available: SAML authentication is not available in this installation. inbox_deletetion_response: Your inbox deletion request will be processed in some time. errors: validations: @@ -41,6 +44,8 @@ am: failed: Signup failed assignment_policy: not_found: Assignment policy not found + saml: + feature_not_enabled: SAML feature not enabled for this account data_import: data_type: invalid: Invalid data type @@ -209,6 +214,7 @@ am: reply: email: header: + notifications: 'Notifications' from_with_name: '%{assignee_name} from %{inbox_name} <%{from_email}>' reply_with_name: '%{assignee_name} from %{inbox_name} ' friendly_name: '%{sender_name} from %{business_name} <%{from_email}>' diff --git a/config/locales/ar.yml b/config/locales/ar.yml index 82f06c370..f8455f918 100644 --- a/config/locales/ar.yml +++ b/config/locales/ar.yml @@ -26,6 +26,9 @@ ar: messages: reset_password_success: تم إرسال طلب إعادة تعيين كلمة المرور. يرجى مراجعة بريدك الإلكتروني للحصول على التعليمات. reset_password_failure: المعذرة! لم نتمكن من العثور على أي مستخدم بعنوان البريد الإلكتروني المحدد. + reset_password_saml_user: This account uses SAML authentication. Password reset is not available. Please contact your administrator. + login_saml_user: This account uses SAML authentication. Please sign in through your organization's SAML provider. + saml_not_available: SAML authentication is not available in this installation. inbox_deletetion_response: سيتم معالجة طلب حذف صندوق الوارد الخاص بك في بعض الوقت. errors: validations: @@ -41,6 +44,8 @@ ar: failed: فشلت عملية التسجيل assignment_policy: not_found: Assignment policy not found + saml: + feature_not_enabled: SAML feature not enabled for this account data_import: data_type: invalid: نوع البيانات غير صالح @@ -209,6 +214,7 @@ ar: reply: email: header: + notifications: 'الإشعارات' from_with_name: '%{assignee_name} من %{inbox_name} <%{from_email}>' reply_with_name: '%{assignee_name} من %{inbox_name} <%{reply_email}>' friendly_name: '%{sender_name} من %{business_name} <%{from_email}>' diff --git a/config/locales/az.yml b/config/locales/az.yml index 92f3d187e..e5a4cd524 100644 --- a/config/locales/az.yml +++ b/config/locales/az.yml @@ -26,6 +26,9 @@ az: messages: reset_password_success: Woot! Request for password reset is successful. Check your mail for instructions. reset_password_failure: Uh ho! We could not find any user with the specified email. + reset_password_saml_user: This account uses SAML authentication. Password reset is not available. Please contact your administrator. + login_saml_user: This account uses SAML authentication. Please sign in through your organization's SAML provider. + saml_not_available: SAML authentication is not available in this installation. inbox_deletetion_response: Your inbox deletion request will be processed in some time. errors: validations: @@ -41,6 +44,8 @@ az: failed: Signup failed assignment_policy: not_found: Assignment policy not found + saml: + feature_not_enabled: SAML feature not enabled for this account data_import: data_type: invalid: Invalid data type @@ -209,6 +214,7 @@ az: reply: email: header: + notifications: 'Notifications' from_with_name: '%{assignee_name} from %{inbox_name} <%{from_email}>' reply_with_name: '%{assignee_name} from %{inbox_name} ' friendly_name: '%{sender_name} from %{business_name} <%{from_email}>' diff --git a/config/locales/bg.yml b/config/locales/bg.yml index 689ca289e..b93a1ac98 100644 --- a/config/locales/bg.yml +++ b/config/locales/bg.yml @@ -26,6 +26,9 @@ bg: messages: reset_password_success: Woot! Request for password reset is successful. Check your mail for instructions. reset_password_failure: Uh ho! We could not find any user with the specified email. + reset_password_saml_user: This account uses SAML authentication. Password reset is not available. Please contact your administrator. + login_saml_user: This account uses SAML authentication. Please sign in through your organization's SAML provider. + saml_not_available: SAML authentication is not available in this installation. inbox_deletetion_response: Your inbox deletion request will be processed in some time. errors: validations: @@ -41,6 +44,8 @@ bg: failed: Signup failed assignment_policy: not_found: Assignment policy not found + saml: + feature_not_enabled: SAML feature not enabled for this account data_import: data_type: invalid: Invalid data type @@ -209,6 +214,7 @@ bg: reply: email: header: + notifications: 'Notifications' from_with_name: '%{assignee_name} from %{inbox_name} <%{from_email}>' reply_with_name: '%{assignee_name} from %{inbox_name} ' friendly_name: '%{sender_name} from %{business_name} <%{from_email}>' diff --git a/config/locales/ca.yml b/config/locales/ca.yml index 9e3c47978..20d654e10 100644 --- a/config/locales/ca.yml +++ b/config/locales/ca.yml @@ -26,6 +26,9 @@ ca: messages: reset_password_success: Woot! S'ha restablert la contrasenya amb èxit. Revisa el correu per més instruccions. reset_password_failure: Uh ho! No s'ha trobat cap compte amb aquest correu electrònic. + reset_password_saml_user: This account uses SAML authentication. Password reset is not available. Please contact your administrator. + login_saml_user: This account uses SAML authentication. Please sign in through your organization's SAML provider. + saml_not_available: SAML authentication is not available in this installation. inbox_deletetion_response: La teva sol·licitud d'eliminació de la safata d'entrada es processarà d'aquí a un temps. errors: validations: @@ -41,6 +44,8 @@ ca: failed: El registre ha fallat assignment_policy: not_found: Assignment policy not found + saml: + feature_not_enabled: SAML feature not enabled for this account data_import: data_type: invalid: Tipus de dades no vàlid @@ -209,6 +214,7 @@ ca: reply: email: header: + notifications: 'Notificacions' from_with_name: '%{assignee_name} des de %{inbox_name} <%{from_email}>' reply_with_name: '%{assignee_name} des de %{inbox_name} ' friendly_name: '%{sender_name} des de %{business_name} <%{from_email}>' diff --git a/config/locales/cs.yml b/config/locales/cs.yml index 5a43d179c..ec6d727dd 100644 --- a/config/locales/cs.yml +++ b/config/locales/cs.yml @@ -26,6 +26,9 @@ cs: messages: reset_password_success: Woot! Žádost o obnovení hesla byla úspěšná. Zkontrolujte svůj e-mail pro pokyny. reset_password_failure: Jejda! Nenašli jsme žádného uživatele se zadaným e-mailem. + reset_password_saml_user: This account uses SAML authentication. Password reset is not available. Please contact your administrator. + login_saml_user: This account uses SAML authentication. Please sign in through your organization's SAML provider. + saml_not_available: SAML authentication is not available in this installation. inbox_deletetion_response: Your inbox deletion request will be processed in some time. errors: validations: @@ -41,6 +44,8 @@ cs: failed: Registrace se nezdařila assignment_policy: not_found: Assignment policy not found + saml: + feature_not_enabled: SAML feature not enabled for this account data_import: data_type: invalid: Invalid data type @@ -209,6 +214,7 @@ cs: reply: email: header: + notifications: 'Oznámení' from_with_name: '%{assignee_name} from %{inbox_name} <%{from_email}>' reply_with_name: '%{assignee_name} from %{inbox_name} ' friendly_name: '%{sender_name} from %{business_name} <%{from_email}>' diff --git a/config/locales/da.yml b/config/locales/da.yml index 21df04d44..e1bfeed77 100644 --- a/config/locales/da.yml +++ b/config/locales/da.yml @@ -26,6 +26,9 @@ da: messages: reset_password_success: Woot! Anmodning om nulstilling af adgangskode er vellykket. Tjek din mail for instruktioner. reset_password_failure: Åh nej! Vi kunne ikke finde nogen bruger med den angivne e-mail. + reset_password_saml_user: This account uses SAML authentication. Password reset is not available. Please contact your administrator. + login_saml_user: This account uses SAML authentication. Please sign in through your organization's SAML provider. + saml_not_available: SAML authentication is not available in this installation. inbox_deletetion_response: Your inbox deletion request will be processed in some time. errors: validations: @@ -41,6 +44,8 @@ da: failed: Tilmelding mislykkedes assignment_policy: not_found: Assignment policy not found + saml: + feature_not_enabled: SAML feature not enabled for this account data_import: data_type: invalid: Ugyldig datatype @@ -209,6 +214,7 @@ da: reply: email: header: + notifications: 'Notifikationer' from_with_name: '%{assignee_name} fra %{inbox_name} <%{from_email}>' reply_with_name: '%{assignee_name} fra %{inbox_name} ' friendly_name: '%{sender_name} fra %{business_name} <%{from_email}>' diff --git a/config/locales/de.yml b/config/locales/de.yml index b9a930cd1..81ac38a98 100644 --- a/config/locales/de.yml +++ b/config/locales/de.yml @@ -26,6 +26,9 @@ de: messages: reset_password_success: Woot! Die Anforderung zum Zurücksetzen des Passworts ist erfolgreich. Überprüfen Sie Ihre E-Mails auf Anweisungen. reset_password_failure: Uh ho! Wir konnten keinen Benutzer mit der angegebenen E-Mail-Adresse finden. + reset_password_saml_user: This account uses SAML authentication. Password reset is not available. Please contact your administrator. + login_saml_user: This account uses SAML authentication. Please sign in through your organization's SAML provider. + saml_not_available: SAML authentication is not available in this installation. inbox_deletetion_response: Die Löschanfrage Ihres Posteingangs wird in Kürze bearbeitet. errors: validations: @@ -41,6 +44,8 @@ de: failed: Anmeldung gescheitert assignment_policy: not_found: Assignment policy not found + saml: + feature_not_enabled: SAML feature not enabled for this account data_import: data_type: invalid: Ungültiger Datentyp @@ -209,6 +214,7 @@ de: reply: email: header: + notifications: 'Push-Benachrichtigungen' from_with_name: '%{assignee_name} von %{inbox_name} <%{from_email}>' reply_with_name: '%{assignee_name} von %{inbox_name} ' friendly_name: '%{sender_name} von %{business_name} <%{from_email}>' diff --git a/config/locales/el.yml b/config/locales/el.yml index 74dd457d5..0c4486581 100644 --- a/config/locales/el.yml +++ b/config/locales/el.yml @@ -26,6 +26,9 @@ el: messages: reset_password_success: Woot! Το αίτημά σας για επαναφορά κωδικού ενεργοποιήθηκε. Ελέξτε το email σας για οδηγίες. reset_password_failure: Ωχ όχι! Δεν υπάρχει κάποιος χρήστης με το συγκεκριμένο email. + reset_password_saml_user: This account uses SAML authentication. Password reset is not available. Please contact your administrator. + login_saml_user: This account uses SAML authentication. Please sign in through your organization's SAML provider. + saml_not_available: SAML authentication is not available in this installation. inbox_deletetion_response: Your inbox deletion request will be processed in some time. errors: validations: @@ -41,6 +44,8 @@ el: failed: Η εγγραφή απέτυχε assignment_policy: not_found: Assignment policy not found + saml: + feature_not_enabled: SAML feature not enabled for this account data_import: data_type: invalid: Μη έγκυρος τύπος δεδομένων @@ -209,6 +214,7 @@ el: reply: email: header: + notifications: 'Ειδοποιήσεις' from_with_name: '%{assignee_name} από %{inbox_name} <%{from_email}>' reply_with_name: '%{assignee_name} από %{inbox_name} ' friendly_name: '%{sender_name} από %{business_name} <%{from_email}>' diff --git a/config/locales/es.yml b/config/locales/es.yml index 435f49f72..975cd8abe 100644 --- a/config/locales/es.yml +++ b/config/locales/es.yml @@ -26,6 +26,9 @@ es: messages: reset_password_success: '¡Genial! La solicitud de restablecimiento de contraseña ha sido exitosa. Revisa tu correo para ver las instrucciones.' reset_password_failure: '¡Uh ho! No hemos podido encontrar ningún usuario con el correo electrónico especificado.' + reset_password_saml_user: This account uses SAML authentication. Password reset is not available. Please contact your administrator. + login_saml_user: This account uses SAML authentication. Please sign in through your organization's SAML provider. + saml_not_available: SAML authentication is not available in this installation. inbox_deletetion_response: Su solicitud de eliminación de la bandeja de entrada será procesada en algún tiempo. errors: validations: @@ -41,6 +44,8 @@ es: failed: Registro fallido assignment_policy: not_found: Assignment policy not found + saml: + feature_not_enabled: SAML feature not enabled for this account data_import: data_type: invalid: Tipo de datos no válido @@ -209,6 +214,7 @@ es: reply: email: header: + notifications: 'Notificaciones' from_with_name: '%{assignee_name} de %{inbox_name} <%{from_email}>' reply_with_name: '%{assignee_name} de %{inbox_name} ' friendly_name: '%{sender_name} de %{business_name} <%{from_email}>' diff --git a/config/locales/fa.yml b/config/locales/fa.yml index a8fb95447..d1eff63bc 100644 --- a/config/locales/fa.yml +++ b/config/locales/fa.yml @@ -26,6 +26,9 @@ fa: messages: reset_password_success: سوت! درخواست ریست شدن رمز عبور با موفقیت ارسال شد. ایمیل خود را چک کنید reset_password_failure: اوه نه! کاربری با چنین ایمیلی وجود ندارد + reset_password_saml_user: This account uses SAML authentication. Password reset is not available. Please contact your administrator. + login_saml_user: This account uses SAML authentication. Please sign in through your organization's SAML provider. + saml_not_available: SAML authentication is not available in this installation. inbox_deletetion_response: درخواست حذف صندوق ورودی شما پس از مدتی پردازش خواهد شد. errors: validations: @@ -41,6 +44,8 @@ fa: failed: ثبت نام ناموفق بود assignment_policy: not_found: Assignment policy not found + saml: + feature_not_enabled: SAML feature not enabled for this account data_import: data_type: invalid: نوع داده نامعتبر است @@ -209,6 +214,7 @@ fa: reply: email: header: + notifications: 'اعلان ها' from_with_name: '%{assignee_name} از %{inbox_name} «%{from_email}»' reply_with_name: '%{assignee_name} از %{inbox_name} ' friendly_name: '%{sender_name} از %{business_name} «%{from_email}»' diff --git a/config/locales/fi.yml b/config/locales/fi.yml index 0f9b6941b..c3849159a 100644 --- a/config/locales/fi.yml +++ b/config/locales/fi.yml @@ -26,6 +26,9 @@ fi: messages: reset_password_success: Woot! Salasanan nollauspyyntö onnistui. Tarkista sähköpostisi saadaksesi ohjeita. reset_password_failure: Hö! Emme löytäneet yhtään käyttäjää määritellyllä sähköpostilla. + reset_password_saml_user: This account uses SAML authentication. Password reset is not available. Please contact your administrator. + login_saml_user: This account uses SAML authentication. Please sign in through your organization's SAML provider. + saml_not_available: SAML authentication is not available in this installation. inbox_deletetion_response: Your inbox deletion request will be processed in some time. errors: validations: @@ -41,6 +44,8 @@ fi: failed: Rekisteröityminen epäonnistui assignment_policy: not_found: Assignment policy not found + saml: + feature_not_enabled: SAML feature not enabled for this account data_import: data_type: invalid: Invalid data type @@ -209,6 +214,7 @@ fi: reply: email: header: + notifications: 'Ilmoitukset' from_with_name: '%{assignee_name} from %{inbox_name} <%{from_email}>' reply_with_name: '%{assignee_name} from %{inbox_name} ' friendly_name: '%{sender_name} from %{business_name} <%{from_email}>' diff --git a/config/locales/fr.yml b/config/locales/fr.yml index 25d8cbf39..ad66cff99 100644 --- a/config/locales/fr.yml +++ b/config/locales/fr.yml @@ -26,6 +26,9 @@ fr: messages: reset_password_success: Super ! La demande de réinitialisation du mot de passe a réussi. Consultez vos e-mails pour obtenir des instructions. reset_password_failure: Oh oh ! Nous n'avons trouvé aucun utilisateur avec le courriel spécifié. + reset_password_saml_user: This account uses SAML authentication. Password reset is not available. Please contact your administrator. + login_saml_user: This account uses SAML authentication. Please sign in through your organization's SAML provider. + saml_not_available: SAML authentication is not available in this installation. inbox_deletetion_response: Votre demande de suppression de la boîte de réception sera traitée dans un certain délai. errors: validations: @@ -41,6 +44,8 @@ fr: failed: L'inscription a échoué assignment_policy: not_found: Assignment policy not found + saml: + feature_not_enabled: SAML feature not enabled for this account data_import: data_type: invalid: Type de données incorrect @@ -209,6 +214,7 @@ fr: reply: email: header: + notifications: 'Notifications' from_with_name: '%{assignee_name} de %{inbox_name} <%{from_email}>' reply_with_name: '%{assignee_name} de %{inbox_name} ' friendly_name: '%{sender_name} de %{business_name} <%{from_email}>' diff --git a/config/locales/he.yml b/config/locales/he.yml index c79d541c2..5d3ef2570 100644 --- a/config/locales/he.yml +++ b/config/locales/he.yml @@ -26,6 +26,9 @@ he: messages: reset_password_success: יאס! בקשה לאיפוס ססמה נשלחה בהצלחה. בדוק תיבת מייל להוראות. reset_password_failure: אופס! לא מצאנו משתמש עם המייל שצוין. + reset_password_saml_user: This account uses SAML authentication. Password reset is not available. Please contact your administrator. + login_saml_user: This account uses SAML authentication. Please sign in through your organization's SAML provider. + saml_not_available: SAML authentication is not available in this installation. inbox_deletetion_response: Your inbox deletion request will be processed in some time. errors: validations: @@ -41,6 +44,8 @@ he: failed: הרשמה נכשלה assignment_policy: not_found: Assignment policy not found + saml: + feature_not_enabled: SAML feature not enabled for this account data_import: data_type: invalid: Invalid data type @@ -209,6 +214,7 @@ he: reply: email: header: + notifications: 'התראות' from_with_name: '%{assignee_name} from %{inbox_name} <%{from_email}>' reply_with_name: '%{assignee_name} from %{inbox_name} ' friendly_name: '%{sender_name} from %{business_name} <%{from_email}>' diff --git a/config/locales/hi.yml b/config/locales/hi.yml index d1a691607..a1edd3152 100644 --- a/config/locales/hi.yml +++ b/config/locales/hi.yml @@ -26,6 +26,9 @@ hi: messages: reset_password_success: Woot! Request for password reset is successful. Check your mail for instructions. reset_password_failure: Uh ho! We could not find any user with the specified email. + reset_password_saml_user: This account uses SAML authentication. Password reset is not available. Please contact your administrator. + login_saml_user: This account uses SAML authentication. Please sign in through your organization's SAML provider. + saml_not_available: SAML authentication is not available in this installation. inbox_deletetion_response: Your inbox deletion request will be processed in some time. errors: validations: @@ -41,6 +44,8 @@ hi: failed: Signup failed assignment_policy: not_found: Assignment policy not found + saml: + feature_not_enabled: SAML feature not enabled for this account data_import: data_type: invalid: Invalid data type @@ -209,6 +214,7 @@ hi: reply: email: header: + notifications: 'Notifications' from_with_name: '%{assignee_name} from %{inbox_name} <%{from_email}>' reply_with_name: '%{assignee_name} from %{inbox_name} ' friendly_name: '%{sender_name} from %{business_name} <%{from_email}>' diff --git a/config/locales/hr.yml b/config/locales/hr.yml index d9d46eab6..2c8387045 100644 --- a/config/locales/hr.yml +++ b/config/locales/hr.yml @@ -26,6 +26,9 @@ hr: messages: reset_password_success: Woot! Request for password reset is successful. Check your mail for instructions. reset_password_failure: Uh ho! We could not find any user with the specified email. + reset_password_saml_user: This account uses SAML authentication. Password reset is not available. Please contact your administrator. + login_saml_user: This account uses SAML authentication. Please sign in through your organization's SAML provider. + saml_not_available: SAML authentication is not available in this installation. inbox_deletetion_response: Your inbox deletion request will be processed in some time. errors: validations: @@ -41,6 +44,8 @@ hr: failed: Signup failed assignment_policy: not_found: Assignment policy not found + saml: + feature_not_enabled: SAML feature not enabled for this account data_import: data_type: invalid: Invalid data type @@ -209,6 +214,7 @@ hr: reply: email: header: + notifications: 'Notifications' from_with_name: '%{assignee_name} from %{inbox_name} <%{from_email}>' reply_with_name: '%{assignee_name} from %{inbox_name} ' friendly_name: '%{sender_name} iz %{business_name} <%{from_email}>' diff --git a/config/locales/hu.yml b/config/locales/hu.yml index 160c47c81..2e6c10162 100644 --- a/config/locales/hu.yml +++ b/config/locales/hu.yml @@ -26,6 +26,9 @@ hu: messages: reset_password_success: Mi?! A jelszóvisszaállítási kérésed sikeres volt. Nézd meg az e-mailed a részletekért. reset_password_failure: Jajj ne! Nem találtunk felhasználót ezzel az e-mailcímmel. + reset_password_saml_user: This account uses SAML authentication. Password reset is not available. Please contact your administrator. + login_saml_user: This account uses SAML authentication. Please sign in through your organization's SAML provider. + saml_not_available: SAML authentication is not available in this installation. inbox_deletetion_response: A beérkező üzeneteid törlésére vonatkozó kérésed nem sokára feldolgozásra kerül. errors: validations: @@ -41,6 +44,8 @@ hu: failed: Feliratkozás sikertelen assignment_policy: not_found: Assignment policy not found + saml: + feature_not_enabled: SAML feature not enabled for this account data_import: data_type: invalid: Hibás adattípus @@ -209,6 +214,7 @@ hu: reply: email: header: + notifications: 'Értesítések' from_with_name: '%{assignee_name} innen %{inbox_name} <%{from_email}>' reply_with_name: '%{assignee_name} innen %{inbox_name} ' friendly_name: '%{sender_name} innen %{business_name} <%{from_email}>' diff --git a/config/locales/hy.yml b/config/locales/hy.yml index c366c0e20..9963a2d41 100644 --- a/config/locales/hy.yml +++ b/config/locales/hy.yml @@ -26,6 +26,9 @@ hy: messages: reset_password_success: Woot! Request for password reset is successful. Check your mail for instructions. reset_password_failure: Uh ho! We could not find any user with the specified email. + reset_password_saml_user: This account uses SAML authentication. Password reset is not available. Please contact your administrator. + login_saml_user: This account uses SAML authentication. Please sign in through your organization's SAML provider. + saml_not_available: SAML authentication is not available in this installation. inbox_deletetion_response: Your inbox deletion request will be processed in some time. errors: validations: @@ -41,6 +44,8 @@ hy: failed: Signup failed assignment_policy: not_found: Assignment policy not found + saml: + feature_not_enabled: SAML feature not enabled for this account data_import: data_type: invalid: Invalid data type @@ -209,6 +214,7 @@ hy: reply: email: header: + notifications: 'Notifications' from_with_name: '%{assignee_name} from %{inbox_name} <%{from_email}>' reply_with_name: '%{assignee_name} from %{inbox_name} ' friendly_name: '%{sender_name} from %{business_name} <%{from_email}>' diff --git a/config/locales/id.yml b/config/locales/id.yml index 09930bebb..b316c9841 100644 --- a/config/locales/id.yml +++ b/config/locales/id.yml @@ -26,6 +26,9 @@ id: messages: reset_password_success: Woot! Permintaan pengaturan ulang kata sandi berhasil. Periksa email Anda untuk mendapatkan petunjuk. reset_password_failure: Aduh! Kami tidak dapat menemukan pengguna dengan email yang dimasukkan. + reset_password_saml_user: This account uses SAML authentication. Password reset is not available. Please contact your administrator. + login_saml_user: This account uses SAML authentication. Please sign in through your organization's SAML provider. + saml_not_available: SAML authentication is not available in this installation. inbox_deletetion_response: Permintaan penghapusan kotak masuk Anda akan diproses dalam beberapa waktu. errors: validations: @@ -41,6 +44,8 @@ id: failed: Pendaftaran gagal assignment_policy: not_found: Assignment policy not found + saml: + feature_not_enabled: SAML feature not enabled for this account data_import: data_type: invalid: Jenis data tidak valid @@ -209,6 +214,7 @@ id: reply: email: header: + notifications: 'Notifikasi' from_with_name: '%{assignee_name} dari %{inbox_name} <%{from_email}>' reply_with_name: '%{assignee_name} dari %{inbox_name} ' friendly_name: '%{sender_name} dari %{business_name} <%{from_email}>' diff --git a/config/locales/is.yml b/config/locales/is.yml index c225123f6..f411abfeb 100644 --- a/config/locales/is.yml +++ b/config/locales/is.yml @@ -26,6 +26,9 @@ is: messages: reset_password_success: Woot! Beiðni um endurstillingu lykilorðs tókst. Skoðaðu póstinn þinn til að fá leiðbeiningar. reset_password_failure: Uh ó! Við fundum engan notanda með tilgreint netfang. + reset_password_saml_user: This account uses SAML authentication. Password reset is not available. Please contact your administrator. + login_saml_user: This account uses SAML authentication. Please sign in through your organization's SAML provider. + saml_not_available: SAML authentication is not available in this installation. inbox_deletetion_response: Your inbox deletion request will be processed in some time. errors: validations: @@ -41,6 +44,8 @@ is: failed: Signup failed assignment_policy: not_found: Assignment policy not found + saml: + feature_not_enabled: SAML feature not enabled for this account data_import: data_type: invalid: Invalid data type @@ -209,6 +214,7 @@ is: reply: email: header: + notifications: 'Skilaboð' from_with_name: '%{assignee_name} frá %{inbox_name} <%{from_email}>' reply_with_name: '%{assignee_name} frá %{inbox_name} ' friendly_name: '%{sender_name} frá %{business_name} <%{from_email}>' diff --git a/config/locales/it.yml b/config/locales/it.yml index 86b74c8f1..cb07d9d11 100644 --- a/config/locales/it.yml +++ b/config/locales/it.yml @@ -26,6 +26,9 @@ it: messages: reset_password_success: Woot! Richiesta di reimpostazione della password riuscita. Controlla la tua mail per le istruzioni. reset_password_failure: Uh ho! Non siamo riusciti a trovare alcun utente con l'email specificata. + reset_password_saml_user: This account uses SAML authentication. Password reset is not available. Please contact your administrator. + login_saml_user: This account uses SAML authentication. Please sign in through your organization's SAML provider. + saml_not_available: SAML authentication is not available in this installation. inbox_deletetion_response: Your inbox deletion request will be processed in some time. errors: validations: @@ -41,6 +44,8 @@ it: failed: Registrazione non riuscita assignment_policy: not_found: Assignment policy not found + saml: + feature_not_enabled: SAML feature not enabled for this account data_import: data_type: invalid: Tipo di dato non valido @@ -209,6 +214,7 @@ it: reply: email: header: + notifications: 'Notifiche' from_with_name: '%{assignee_name} da %{inbox_name} <%{from_email}>' reply_with_name: '%{assignee_name} da %{inbox_name} ' friendly_name: '%{sender_name} da %{business_name} <%{from_email}>' diff --git a/config/locales/ja.yml b/config/locales/ja.yml index 3f297acac..42cb77d8f 100644 --- a/config/locales/ja.yml +++ b/config/locales/ja.yml @@ -26,6 +26,9 @@ ja: messages: reset_password_success: やりましたね! パスワードのリセットリクエストが成功しました。手順についてはメールを確認してください。 reset_password_failure: メールアドレスが見つかりませんでした。 + reset_password_saml_user: This account uses SAML authentication. Password reset is not available. Please contact your administrator. + login_saml_user: This account uses SAML authentication. Please sign in through your organization's SAML provider. + saml_not_available: SAML authentication is not available in this installation. inbox_deletetion_response: 受信トレイの削除リクエストは、しばらくしてから処理されます。 errors: validations: @@ -41,6 +44,8 @@ ja: failed: サインアップに失敗しました assignment_policy: not_found: Assignment policy not found + saml: + feature_not_enabled: SAML feature not enabled for this account data_import: data_type: invalid: 無効なデータ型。 @@ -209,6 +214,7 @@ ja: reply: email: header: + notifications: '通知' from_with_name: '%{assignee_name} from %{inbox_name} <%{from_email}>' reply_with_name: '%{assignee_name} from %{inbox_name} ' friendly_name: '%{sender_name} from %{business_name} <%{from_email}>' diff --git a/config/locales/ka.yml b/config/locales/ka.yml index a8a3334c6..f96ddb9c4 100644 --- a/config/locales/ka.yml +++ b/config/locales/ka.yml @@ -26,6 +26,9 @@ ka: messages: reset_password_success: Woot! Request for password reset is successful. Check your mail for instructions. reset_password_failure: Uh ho! We could not find any user with the specified email. + reset_password_saml_user: This account uses SAML authentication. Password reset is not available. Please contact your administrator. + login_saml_user: This account uses SAML authentication. Please sign in through your organization's SAML provider. + saml_not_available: SAML authentication is not available in this installation. inbox_deletetion_response: Your inbox deletion request will be processed in some time. errors: validations: @@ -41,6 +44,8 @@ ka: failed: Signup failed assignment_policy: not_found: Assignment policy not found + saml: + feature_not_enabled: SAML feature not enabled for this account data_import: data_type: invalid: Invalid data type @@ -209,6 +214,7 @@ ka: reply: email: header: + notifications: 'Notifications' from_with_name: '%{assignee_name} from %{inbox_name} <%{from_email}>' reply_with_name: '%{assignee_name} from %{inbox_name} ' friendly_name: '%{sender_name} from %{business_name} <%{from_email}>' diff --git a/config/locales/ko.yml b/config/locales/ko.yml index 913a381d3..efe46dad5 100644 --- a/config/locales/ko.yml +++ b/config/locales/ko.yml @@ -26,6 +26,9 @@ ko: messages: reset_password_success: Woot! Request for password reset is successful. Check your mail for instructions. reset_password_failure: Uh ho! We could not find any user with the specified email. + reset_password_saml_user: This account uses SAML authentication. Password reset is not available. Please contact your administrator. + login_saml_user: This account uses SAML authentication. Please sign in through your organization's SAML provider. + saml_not_available: SAML authentication is not available in this installation. inbox_deletetion_response: Your inbox deletion request will be processed in some time. errors: validations: @@ -41,6 +44,8 @@ ko: failed: Signup failed assignment_policy: not_found: Assignment policy not found + saml: + feature_not_enabled: SAML feature not enabled for this account data_import: data_type: invalid: Invalid data type @@ -209,6 +214,7 @@ ko: reply: email: header: + notifications: '알림' from_with_name: '%{assignee_name} from %{inbox_name} <%{from_email}>' reply_with_name: '%{assignee_name} from %{inbox_name} ' friendly_name: '%{sender_name} from %{business_name} <%{from_email}>' diff --git a/config/locales/lt.yml b/config/locales/lt.yml index a2b58cbd4..e7abb2965 100644 --- a/config/locales/lt.yml +++ b/config/locales/lt.yml @@ -26,6 +26,9 @@ lt: messages: reset_password_success: Kietai! Slaptažodžio nustatymo iš naujo užklausa įvykdyta. Instrukcijų ieškokite savo pašte. reset_password_failure: Oho! Nepavyko rasti vartotojo su nurodytu el. pašto adresu. + reset_password_saml_user: This account uses SAML authentication. Password reset is not available. Please contact your administrator. + login_saml_user: This account uses SAML authentication. Please sign in through your organization's SAML provider. + saml_not_available: SAML authentication is not available in this installation. inbox_deletetion_response: Jūsų gautųj laiškų aplanko ištrynimo užklausa bus apdorota po kurio laiko. errors: validations: @@ -41,6 +44,8 @@ lt: failed: Prisijungimas nesėkmingas assignment_policy: not_found: Assignment policy not found + saml: + feature_not_enabled: SAML feature not enabled for this account data_import: data_type: invalid: Neteisingas duomenų tipas @@ -209,6 +214,7 @@ lt: reply: email: header: + notifications: 'Perspėjimai' from_with_name: '%{assignee_name} nuo %{inbox_name} <%{from_email}>' reply_with_name: '%{assignee_name} nuo %{inbox_name} ' friendly_name: '%{sender_name} nuo %{business_name} <%{from_email}>' diff --git a/config/locales/lv.yml b/config/locales/lv.yml index 8068359ee..cacbf8632 100644 --- a/config/locales/lv.yml +++ b/config/locales/lv.yml @@ -26,6 +26,9 @@ lv: messages: reset_password_success: Urā! Paroles atiestatīšanas pieprasījums ir veiksmīgs. Pārbaudiet savu e-pastu, lai iegūtu norādījumus. reset_password_failure: Ak, vai! Mēs nevarējām atrast nevienu lietotāju ar norādīto e -pastu. + reset_password_saml_user: This account uses SAML authentication. Password reset is not available. Please contact your administrator. + login_saml_user: This account uses SAML authentication. Please sign in through your organization's SAML provider. + saml_not_available: SAML authentication is not available in this installation. inbox_deletetion_response: Jūsu iesūtnes dzēšanas pieprasījums pēc kāda laika tiks apstrādāts. errors: validations: @@ -41,6 +44,8 @@ lv: failed: Reģistrēšanās neizdevās assignment_policy: not_found: Assignment policy not found + saml: + feature_not_enabled: SAML feature not enabled for this account data_import: data_type: invalid: Nederīgs datu tips @@ -209,6 +214,7 @@ lv: reply: email: header: + notifications: 'Paziņojumi' from_with_name: '%{assignee_name} no %{inbox_name} <%{from_email}>' reply_with_name: '%{assignee_name} no %{inbox_name} ' friendly_name: '%{sender_name} no %{business_name} <%{from_email}>' diff --git a/config/locales/ml.yml b/config/locales/ml.yml index e9bd0c29a..f78201f22 100644 --- a/config/locales/ml.yml +++ b/config/locales/ml.yml @@ -26,6 +26,9 @@ ml: messages: reset_password_success: Woot! പാസ്‌വേഡ് പുനസജ്ജീകരണത്തിനുള്ള അഭ്യർത്ഥന വിജയകരമാണ്. നിർദ്ദേശങ്ങൾക്കായി നിങ്ങളുടെ മെയിൽ പരിശോധിക്കുക. reset_password_failure: ക്ഷമിക്കണം! നിർദ്ദിഷ്ട ഇമെയിൽ ഉള്ള ഒരു ഉപയോക്താവിനെയും ഞങ്ങൾക്ക് കണ്ടെത്താൻ കഴിഞ്ഞില്ല. + reset_password_saml_user: This account uses SAML authentication. Password reset is not available. Please contact your administrator. + login_saml_user: This account uses SAML authentication. Please sign in through your organization's SAML provider. + saml_not_available: SAML authentication is not available in this installation. inbox_deletetion_response: Your inbox deletion request will be processed in some time. errors: validations: @@ -41,6 +44,8 @@ ml: failed: സൈനപ്പ് പരാജയപ്പെട്ടു assignment_policy: not_found: Assignment policy not found + saml: + feature_not_enabled: SAML feature not enabled for this account data_import: data_type: invalid: Invalid data type @@ -209,6 +214,7 @@ ml: reply: email: header: + notifications: 'Notifications' from_with_name: '%{assignee_name} from %{inbox_name} <%{from_email}>' reply_with_name: '%{assignee_name} from %{inbox_name} ' friendly_name: '%{sender_name} from %{business_name} <%{from_email}>' diff --git a/config/locales/ms.yml b/config/locales/ms.yml index 886bf0a16..76a8cb2f2 100644 --- a/config/locales/ms.yml +++ b/config/locales/ms.yml @@ -26,6 +26,9 @@ ms: messages: reset_password_success: Woot! Request for password reset is successful. Check your mail for instructions. reset_password_failure: Uh ho! We could not find any user with the specified email. + reset_password_saml_user: This account uses SAML authentication. Password reset is not available. Please contact your administrator. + login_saml_user: This account uses SAML authentication. Please sign in through your organization's SAML provider. + saml_not_available: SAML authentication is not available in this installation. inbox_deletetion_response: Your inbox deletion request will be processed in some time. errors: validations: @@ -41,6 +44,8 @@ ms: failed: Signup failed assignment_policy: not_found: Assignment policy not found + saml: + feature_not_enabled: SAML feature not enabled for this account data_import: data_type: invalid: Invalid data type @@ -209,6 +214,7 @@ ms: reply: email: header: + notifications: 'Notifications' from_with_name: '%{assignee_name} from %{inbox_name} <%{from_email}>' reply_with_name: '%{assignee_name} from %{inbox_name} ' friendly_name: '%{sender_name} from %{business_name} <%{from_email}>' diff --git a/config/locales/ne.yml b/config/locales/ne.yml index b3e62a14f..fe079fb3a 100644 --- a/config/locales/ne.yml +++ b/config/locales/ne.yml @@ -26,6 +26,9 @@ ne: messages: reset_password_success: Woot! Request for password reset is successful. Check your mail for instructions. reset_password_failure: Uh ho! We could not find any user with the specified email. + reset_password_saml_user: This account uses SAML authentication. Password reset is not available. Please contact your administrator. + login_saml_user: This account uses SAML authentication. Please sign in through your organization's SAML provider. + saml_not_available: SAML authentication is not available in this installation. inbox_deletetion_response: Your inbox deletion request will be processed in some time. errors: validations: @@ -41,6 +44,8 @@ ne: failed: Signup failed assignment_policy: not_found: Assignment policy not found + saml: + feature_not_enabled: SAML feature not enabled for this account data_import: data_type: invalid: Invalid data type @@ -209,6 +214,7 @@ ne: reply: email: header: + notifications: 'Notifications' from_with_name: '%{assignee_name} from %{inbox_name} <%{from_email}>' reply_with_name: '%{assignee_name} from %{inbox_name} ' friendly_name: '%{sender_name} from %{business_name} <%{from_email}>' diff --git a/config/locales/nl.yml b/config/locales/nl.yml index 0df3d02ca..b25a2acba 100644 --- a/config/locales/nl.yml +++ b/config/locales/nl.yml @@ -26,6 +26,9 @@ nl: messages: reset_password_success: Woot! Verzoek om wachtwoord te resetten is gelukt. Controleer je e-mail voor instructies. reset_password_failure: Oh ho! We konden geen gebruiker vinden met het opgegeven e-mailadres. + reset_password_saml_user: This account uses SAML authentication. Password reset is not available. Please contact your administrator. + login_saml_user: This account uses SAML authentication. Please sign in through your organization's SAML provider. + saml_not_available: SAML authentication is not available in this installation. inbox_deletetion_response: Uw verzoek tot verwijdering binnen de inbox zal binnen enige tijd worden verwerkt. errors: validations: @@ -41,6 +44,8 @@ nl: failed: Aanmelden mislukt assignment_policy: not_found: Assignment policy not found + saml: + feature_not_enabled: SAML feature not enabled for this account data_import: data_type: invalid: Ongeldig datatype @@ -209,6 +214,7 @@ nl: reply: email: header: + notifications: 'Notifications' from_with_name: '%{assignee_name} from %{inbox_name} <%{from_email}>' reply_with_name: '%{assignee_name} from %{inbox_name} ' friendly_name: '%{sender_name} from %{business_name} <%{from_email}>' diff --git a/config/locales/no.yml b/config/locales/no.yml index 2f3b003a1..3e61be54e 100644 --- a/config/locales/no.yml +++ b/config/locales/no.yml @@ -26,6 +26,9 @@ messages: reset_password_success: Woot! Forespørsel om tilbakestilling av passord er vellykket. Sjekk innboksen for instruksjoner. reset_password_failure: Uff da! Vi fant ingen bruker med den angitte eposten. + reset_password_saml_user: This account uses SAML authentication. Password reset is not available. Please contact your administrator. + login_saml_user: This account uses SAML authentication. Please sign in through your organization's SAML provider. + saml_not_available: SAML authentication is not available in this installation. inbox_deletetion_response: Innboksen din slettingsforespørsel vil bli behandlet i løpet av en periode. errors: validations: @@ -41,6 +44,8 @@ failed: Registrering mislyktes assignment_policy: not_found: Assignment policy not found + saml: + feature_not_enabled: SAML feature not enabled for this account data_import: data_type: invalid: Ugyldig datatype @@ -209,6 +214,7 @@ reply: email: header: + notifications: 'Varsler' from_with_name: '%{assignee_name} from %{inbox_name} <%{from_email}>' reply_with_name: '%{assignee_name} from %{inbox_name} ' friendly_name: '%{sender_name} from %{business_name} <%{from_email}>' diff --git a/config/locales/pl.yml b/config/locales/pl.yml index 6080e1cd6..ead5d7bfd 100644 --- a/config/locales/pl.yml +++ b/config/locales/pl.yml @@ -26,6 +26,9 @@ pl: messages: reset_password_success: Woot! Prośba o zresetowanie hasła zakończona pomyślnie. Sprawdź swoją pocztę, aby uzyskać instrukcje. reset_password_failure: Ups! Nie mogliśmy znaleźć żadnego użytkownika z podanym adresem e-mail. + reset_password_saml_user: This account uses SAML authentication. Password reset is not available. Please contact your administrator. + login_saml_user: This account uses SAML authentication. Please sign in through your organization's SAML provider. + saml_not_available: SAML authentication is not available in this installation. inbox_deletetion_response: Żądanie usunięcia skrzynki odbiorczej zostanie rozpatrzone za jakiś czas. errors: validations: @@ -41,6 +44,8 @@ pl: failed: Rejestracja nie powiodła się assignment_policy: not_found: Assignment policy not found + saml: + feature_not_enabled: SAML feature not enabled for this account data_import: data_type: invalid: Nieprawidłowy typ danych @@ -209,6 +214,7 @@ pl: reply: email: header: + notifications: 'Powiadomienia' from_with_name: '%{assignee_name} z %{inbox_name} <%{from_email}>' reply_with_name: '%{assignee_name} z %{inbox_name} ' friendly_name: '%{sender_name} z %{business_name} <%{from_email}>' diff --git a/config/locales/pt.yml b/config/locales/pt.yml index aae43f973..d020a35d2 100644 --- a/config/locales/pt.yml +++ b/config/locales/pt.yml @@ -26,6 +26,9 @@ pt: messages: reset_password_success: Legal! Pedido de redefinição de senha bem sucedido. Verifique o seu e-mail para obter instruções. reset_password_failure: Uh ho! Não conseguimos encontrar nenhum uutilizador com o e-mail especificado. + reset_password_saml_user: This account uses SAML authentication. Password reset is not available. Please contact your administrator. + login_saml_user: This account uses SAML authentication. Please sign in through your organization's SAML provider. + saml_not_available: SAML authentication is not available in this installation. inbox_deletetion_response: O seu pedido de eliminação de caixa de entrada será processado mais tarde. errors: validations: @@ -41,6 +44,8 @@ pt: failed: Falha na inscrição assignment_policy: not_found: Assignment policy not found + saml: + feature_not_enabled: SAML feature not enabled for this account data_import: data_type: invalid: Tipo de dados inválido @@ -209,6 +214,7 @@ pt: reply: email: header: + notifications: 'Notificações' from_with_name: '%{assignee_name} de %{inbox_name} <%{from_email}>' reply_with_name: '%{assignee_name} de %{inbox_name} ' friendly_name: '%{sender_name} de %{business_name} <%{from_email}>' diff --git a/config/locales/pt_BR.yml b/config/locales/pt_BR.yml index e75d40e5d..2f5c5db13 100644 --- a/config/locales/pt_BR.yml +++ b/config/locales/pt_BR.yml @@ -26,6 +26,9 @@ pt_BR: messages: reset_password_success: Legal! A solicitação de alteração de senha foi bem sucedida. Verifique seu e-mail para obter instruções. reset_password_failure: Uh ho! Não conseguimos encontrar nenhum usuário com o e-mail especificado. + reset_password_saml_user: This account uses SAML authentication. Password reset is not available. Please contact your administrator. + login_saml_user: This account uses SAML authentication. Please sign in through your organization's SAML provider. + saml_not_available: SAML authentication is not available in this installation. inbox_deletetion_response: Seu pedido de exclusão da caixa de entrada será processado dentro de algum tempo. errors: validations: @@ -41,6 +44,8 @@ pt_BR: failed: Registro falhou assignment_policy: not_found: Assignment policy not found + saml: + feature_not_enabled: SAML feature not enabled for this account data_import: data_type: invalid: Tipo de dado inválido @@ -209,6 +214,7 @@ pt_BR: reply: email: header: + notifications: 'Notificações' from_with_name: '%{assignee_name} de %{inbox_name} <%{from_email}>' reply_with_name: '%{assignee_name} de %{inbox_name} ' friendly_name: '%{sender_name} de %{business_name} <%{from_email}>' diff --git a/config/locales/ro.yml b/config/locales/ro.yml index 954898ba1..c1333508d 100644 --- a/config/locales/ro.yml +++ b/config/locales/ro.yml @@ -26,6 +26,9 @@ ro: messages: reset_password_success: Woot! Cererea de resetare a parolei a reusit. Verifica emailul pentru instructiuni. reset_password_failure: Nu am putut găsi niciun utilizator cu e-mailul specificat. + reset_password_saml_user: This account uses SAML authentication. Password reset is not available. Please contact your administrator. + login_saml_user: This account uses SAML authentication. Please sign in through your organization's SAML provider. + saml_not_available: SAML authentication is not available in this installation. inbox_deletetion_response: Solicitarea de ștergere a inboxului va fi procesată într-un anumit timp. errors: validations: @@ -41,6 +44,8 @@ ro: failed: Înregistrare eșuată assignment_policy: not_found: Assignment policy not found + saml: + feature_not_enabled: SAML feature not enabled for this account data_import: data_type: invalid: Tip de date nevalid @@ -209,6 +214,7 @@ ro: reply: email: header: + notifications: 'Notificări' from_with_name: '%{assignee_name} din %{inbox_name} <%{from_email}>' reply_with_name: '%{assignee_name} din %{inbox_name} ' friendly_name: '%{sender_name} din %{business_name} <%{from_email}>' diff --git a/config/locales/ru.yml b/config/locales/ru.yml index ffb2e706c..f313fd987 100644 --- a/config/locales/ru.yml +++ b/config/locales/ru.yml @@ -26,6 +26,9 @@ ru: messages: reset_password_success: Круто! Запрос на сброс пароля удался. Проверьте почту для получения инструкций. reset_password_failure: Ой! Мы не смогли найти пользователя с указанным email. + reset_password_saml_user: This account uses SAML authentication. Password reset is not available. Please contact your administrator. + login_saml_user: This account uses SAML authentication. Please sign in through your organization's SAML provider. + saml_not_available: SAML authentication is not available in this installation. inbox_deletetion_response: Ваш запрос на удаление входящих сообщений будет обработан через некоторое время. errors: validations: @@ -41,6 +44,8 @@ ru: failed: Ошибка регистрации assignment_policy: not_found: Assignment policy not found + saml: + feature_not_enabled: SAML feature not enabled for this account data_import: data_type: invalid: Недопустимый тип данных @@ -209,6 +214,7 @@ ru: reply: email: header: + notifications: 'Уведомления' from_with_name: '%{assignee_name} от %{inbox_name} <%{from_email}>' reply_with_name: '%{assignee_name} от %{inbox_name} <%{reply_email}>' friendly_name: '%{sender_name} из %{business_name} <%{from_email}>' diff --git a/config/locales/sh.yml b/config/locales/sh.yml index 0fdcc16ec..6e24bab5f 100644 --- a/config/locales/sh.yml +++ b/config/locales/sh.yml @@ -26,6 +26,9 @@ sh: messages: reset_password_success: Woot! Request for password reset is successful. Check your mail for instructions. reset_password_failure: Uh ho! We could not find any user with the specified email. + reset_password_saml_user: This account uses SAML authentication. Password reset is not available. Please contact your administrator. + login_saml_user: This account uses SAML authentication. Please sign in through your organization's SAML provider. + saml_not_available: SAML authentication is not available in this installation. inbox_deletetion_response: Your inbox deletion request will be processed in some time. errors: validations: @@ -41,6 +44,8 @@ sh: failed: Signup failed assignment_policy: not_found: Assignment policy not found + saml: + feature_not_enabled: SAML feature not enabled for this account data_import: data_type: invalid: Invalid data type @@ -209,6 +214,7 @@ sh: reply: email: header: + notifications: 'Notifications' from_with_name: '%{assignee_name} from %{inbox_name} <%{from_email}>' reply_with_name: '%{assignee_name} from %{inbox_name} ' friendly_name: '%{sender_name} from %{business_name} <%{from_email}>' diff --git a/config/locales/sk.yml b/config/locales/sk.yml index dd237792d..7733bc83a 100644 --- a/config/locales/sk.yml +++ b/config/locales/sk.yml @@ -26,6 +26,9 @@ sk: messages: reset_password_success: Woot! Request for password reset is successful. Check your mail for instructions. reset_password_failure: Uh ho! We could not find any user with the specified email. + reset_password_saml_user: This account uses SAML authentication. Password reset is not available. Please contact your administrator. + login_saml_user: This account uses SAML authentication. Please sign in through your organization's SAML provider. + saml_not_available: SAML authentication is not available in this installation. inbox_deletetion_response: Your inbox deletion request will be processed in some time. errors: validations: @@ -41,6 +44,8 @@ sk: failed: Signup failed assignment_policy: not_found: Assignment policy not found + saml: + feature_not_enabled: SAML feature not enabled for this account data_import: data_type: invalid: Invalid data type @@ -209,6 +214,7 @@ sk: reply: email: header: + notifications: 'Upozornenia' from_with_name: '%{assignee_name} z %{inbox_name} ' reply_with_name: '%{assignee_name} z %{inbox_name} ' friendly_name: '%{sender_name} z %{business_name} ' diff --git a/config/locales/sl.yml b/config/locales/sl.yml index b855ec0e0..a05f4b0a0 100644 --- a/config/locales/sl.yml +++ b/config/locales/sl.yml @@ -26,6 +26,9 @@ sl: messages: reset_password_success: Juhu! Zahteva za ponastavitev gesla je bila uspešna. Preverite svojo e-pošto za navodila. reset_password_failure: O ne! Nismo mogli najti nobenega uporabnika z navedenim e-poštnim naslovom. + reset_password_saml_user: This account uses SAML authentication. Password reset is not available. Please contact your administrator. + login_saml_user: This account uses SAML authentication. Please sign in through your organization's SAML provider. + saml_not_available: SAML authentication is not available in this installation. inbox_deletetion_response: Vaša zahteva za izbris predala bo obdelana čez nekaj časa. errors: validations: @@ -41,6 +44,8 @@ sl: failed: Registracija neuspešna assignment_policy: not_found: Assignment policy not found + saml: + feature_not_enabled: SAML feature not enabled for this account data_import: data_type: invalid: Nepravilen podatkovni tip @@ -209,6 +214,7 @@ sl: reply: email: header: + notifications: 'Notifications' from_with_name: '%{assignee_name} iz %{inbox_name} <%{from_email}>' reply_with_name: '%{assignee_name} iz %{inbox_name} ' friendly_name: '%{sender_name} iz %{business_name} <%{from_email}>' diff --git a/config/locales/sq.yml b/config/locales/sq.yml index 51e5c946f..6d460febc 100644 --- a/config/locales/sq.yml +++ b/config/locales/sq.yml @@ -26,6 +26,9 @@ sq: messages: reset_password_success: Woot! Request for password reset is successful. Check your mail for instructions. reset_password_failure: Uh ho! We could not find any user with the specified email. + reset_password_saml_user: This account uses SAML authentication. Password reset is not available. Please contact your administrator. + login_saml_user: This account uses SAML authentication. Please sign in through your organization's SAML provider. + saml_not_available: SAML authentication is not available in this installation. inbox_deletetion_response: Your inbox deletion request will be processed in some time. errors: validations: @@ -41,6 +44,8 @@ sq: failed: Signup failed assignment_policy: not_found: Nuk u gjet politika e caktimit + saml: + feature_not_enabled: SAML feature not enabled for this account data_import: data_type: invalid: Invalid data type @@ -209,6 +214,7 @@ sq: reply: email: header: + notifications: 'Notifications' from_with_name: '%{assignee_name} from %{inbox_name} <%{from_email}>' reply_with_name: '%{assignee_name} from %{inbox_name} ' friendly_name: '%{sender_name} from %{business_name} <%{from_email}>' diff --git a/config/locales/sr.yml b/config/locales/sr.yml index 7bd84f3ff..ce2f15c61 100644 --- a/config/locales/sr.yml +++ b/config/locales/sr.yml @@ -26,6 +26,9 @@ sr-Latn: messages: reset_password_success: Opa! Zahtev za resetovanjem lozinke je uspešan. Proverite vašu e-poštu za uputstvo. reset_password_failure: O ne! Nismo mogli da pronađemo nijednog korisnika sa navedenom e-poštom. + reset_password_saml_user: This account uses SAML authentication. Password reset is not available. Please contact your administrator. + login_saml_user: This account uses SAML authentication. Please sign in through your organization's SAML provider. + saml_not_available: SAML authentication is not available in this installation. inbox_deletetion_response: Your inbox deletion request will be processed in some time. errors: validations: @@ -41,6 +44,8 @@ sr-Latn: failed: Registracija nije uspela assignment_policy: not_found: Assignment policy not found + saml: + feature_not_enabled: SAML feature not enabled for this account data_import: data_type: invalid: Neispravan tip podatka @@ -209,6 +214,7 @@ sr-Latn: reply: email: header: + notifications: 'Obaveštenja' from_with_name: '%{assignee_name} iz %{inbox_name} <%{from_email}>' reply_with_name: '%{assignee_name} iz %{inbox_name} ' friendly_name: '%{sender_name} iz %{business_name} <%{from_email}>' diff --git a/config/locales/sv.yml b/config/locales/sv.yml index 73a5d6d55..c17071f5e 100644 --- a/config/locales/sv.yml +++ b/config/locales/sv.yml @@ -26,6 +26,9 @@ sv: messages: reset_password_success: Woot! Begäran om återställning av lösenord lyckades. Kontrollera din e-post för instruktioner. reset_password_failure: Oj då! Vi kunde inte hitta någon användare med den angivna e-postadressen. + reset_password_saml_user: This account uses SAML authentication. Password reset is not available. Please contact your administrator. + login_saml_user: This account uses SAML authentication. Please sign in through your organization's SAML provider. + saml_not_available: SAML authentication is not available in this installation. inbox_deletetion_response: Your inbox deletion request will be processed in some time. errors: validations: @@ -41,6 +44,8 @@ sv: failed: Registrering misslyckades assignment_policy: not_found: Assignment policy not found + saml: + feature_not_enabled: SAML feature not enabled for this account data_import: data_type: invalid: Invalid data type @@ -209,6 +214,7 @@ sv: reply: email: header: + notifications: 'Aviseringar' from_with_name: '%{assignee_name} from %{inbox_name} <%{from_email}>' reply_with_name: '%{assignee_name} from %{inbox_name} ' friendly_name: '%{sender_name} from %{business_name} <%{from_email}>' diff --git a/config/locales/ta.yml b/config/locales/ta.yml index 4ffbef1e7..19641b16c 100644 --- a/config/locales/ta.yml +++ b/config/locales/ta.yml @@ -26,6 +26,9 @@ ta: messages: reset_password_success: வூட்! பாஸ்வேர்டை மீட்டமைப்பிற்கான கோரிக்கை வெற்றிகரமாக அனுப்பப்பட்டுள்ளது. வழிமுறைகளுக்கு உங்கள் ஈ-மெயிலைப் பார்க்கவும். reset_password_failure: மன்னிக்கவும்! குறிப்பிட்ட ஈ-மெயிலுடன் எந்த பயனரையும் எங்களால் கண்டுபிடிக்க முடியவில்லை. + reset_password_saml_user: This account uses SAML authentication. Password reset is not available. Please contact your administrator. + login_saml_user: This account uses SAML authentication. Please sign in through your organization's SAML provider. + saml_not_available: SAML authentication is not available in this installation. inbox_deletetion_response: Your inbox deletion request will be processed in some time. errors: validations: @@ -41,6 +44,8 @@ ta: failed: உள்நுழையும் முயறிசி தோல்வி அடைந்துள்ளது assignment_policy: not_found: Assignment policy not found + saml: + feature_not_enabled: SAML feature not enabled for this account data_import: data_type: invalid: Invalid data type @@ -209,6 +214,7 @@ ta: reply: email: header: + notifications: 'Notifications' from_with_name: '%{assignee_name} from %{inbox_name} <%{from_email}>' reply_with_name: '%{assignee_name} from %{inbox_name} ' friendly_name: '%{sender_name} from %{business_name} <%{from_email}>' diff --git a/config/locales/th.yml b/config/locales/th.yml index 1d468302a..9f19f5ce9 100644 --- a/config/locales/th.yml +++ b/config/locales/th.yml @@ -26,6 +26,9 @@ th: messages: reset_password_success: Woot! Request for password reset is successful. Check your mail for instructions. reset_password_failure: Uh ho! We could not find any user with the specified email. + reset_password_saml_user: This account uses SAML authentication. Password reset is not available. Please contact your administrator. + login_saml_user: This account uses SAML authentication. Please sign in through your organization's SAML provider. + saml_not_available: SAML authentication is not available in this installation. inbox_deletetion_response: Your inbox deletion request will be processed in some time. errors: validations: @@ -41,6 +44,8 @@ th: failed: Signup failed assignment_policy: not_found: Assignment policy not found + saml: + feature_not_enabled: SAML feature not enabled for this account data_import: data_type: invalid: Invalid data type @@ -209,6 +214,7 @@ th: reply: email: header: + notifications: 'การแจ้งเตือน' from_with_name: '%{assignee_name} from %{inbox_name} <%{from_email}>' reply_with_name: '%{assignee_name} from %{inbox_name} ' friendly_name: '%{sender_name} from %{business_name} <%{from_email}>' diff --git a/config/locales/tl.yml b/config/locales/tl.yml index cfbbc1d0a..12895d79d 100644 --- a/config/locales/tl.yml +++ b/config/locales/tl.yml @@ -26,6 +26,9 @@ tl: messages: reset_password_success: Woot! Request for password reset is successful. Check your mail for instructions. reset_password_failure: Uh ho! We could not find any user with the specified email. + reset_password_saml_user: This account uses SAML authentication. Password reset is not available. Please contact your administrator. + login_saml_user: This account uses SAML authentication. Please sign in through your organization's SAML provider. + saml_not_available: SAML authentication is not available in this installation. inbox_deletetion_response: Your inbox deletion request will be processed in some time. errors: validations: @@ -41,6 +44,8 @@ tl: failed: Signup failed assignment_policy: not_found: Assignment policy not found + saml: + feature_not_enabled: SAML feature not enabled for this account data_import: data_type: invalid: Invalid data type @@ -209,6 +214,7 @@ tl: reply: email: header: + notifications: 'Notifications' from_with_name: '%{assignee_name} from %{inbox_name} <%{from_email}>' reply_with_name: '%{assignee_name} from %{inbox_name} ' friendly_name: '%{sender_name} from %{business_name} <%{from_email}>' diff --git a/config/locales/tr.yml b/config/locales/tr.yml index fb67279bc..def97adec 100644 --- a/config/locales/tr.yml +++ b/config/locales/tr.yml @@ -26,6 +26,9 @@ tr: messages: reset_password_success: Parola sıfırlama isteği başarılı. Talimatlar için postanızı kontrol edin. reset_password_failure: Belirtilen e-postaya sahip herhangi bir kullanıcı bulamadık. + reset_password_saml_user: This account uses SAML authentication. Password reset is not available. Please contact your administrator. + login_saml_user: This account uses SAML authentication. Please sign in through your organization's SAML provider. + saml_not_available: SAML authentication is not available in this installation. inbox_deletetion_response: Gelen kutusu silme isteğiniz bir süre sonra işleme alınacaktır. errors: validations: @@ -41,6 +44,8 @@ tr: failed: Kayıt başarısız oldu assignment_policy: not_found: Assignment policy not found + saml: + feature_not_enabled: SAML feature not enabled for this account data_import: data_type: invalid: Hatalı veri türü @@ -209,6 +214,7 @@ tr: reply: email: header: + notifications: 'Bildirimler' from_with_name: '"%{inbox_name} <%{from_email}> adresinden %{assignee_name}''e gönderildi,' reply_with_name: '%{assignee_name} tarafından %{inbox_name} ' friendly_name: '%{sender_name} tarafından %{business_name} <%{from_email}>' diff --git a/config/locales/uk.yml b/config/locales/uk.yml index 4f38c4e05..b81ad0117 100644 --- a/config/locales/uk.yml +++ b/config/locales/uk.yml @@ -26,6 +26,9 @@ uk: messages: reset_password_success: Круто! Запит на скидання пароля виконано успішно. Перевірте вашу пошту за подальшими інструкціями. reset_password_failure: Ой-ой! Ми не змогли знайти жодного користувача з цією адресою електронної пошти. + reset_password_saml_user: This account uses SAML authentication. Password reset is not available. Please contact your administrator. + login_saml_user: This account uses SAML authentication. Please sign in through your organization's SAML provider. + saml_not_available: SAML authentication is not available in this installation. inbox_deletetion_response: Ваш запит на видалення буде оброблений протягом деякого часу. errors: validations: @@ -41,6 +44,8 @@ uk: failed: Помилка реєстрації assignment_policy: not_found: Assignment policy not found + saml: + feature_not_enabled: SAML feature not enabled for this account data_import: data_type: invalid: Некоректний тип даних @@ -209,6 +214,7 @@ uk: reply: email: header: + notifications: 'Сповіщення' from_with_name: '%{assignee_name} з %{inbox_name} <%{from_email}>' reply_with_name: '%{assignee_name} від %{inbox_name} ' friendly_name: '%{sender_name} з %{business_name} <%{from_email}>' diff --git a/config/locales/ur.yml b/config/locales/ur.yml index cb46599db..989147236 100644 --- a/config/locales/ur.yml +++ b/config/locales/ur.yml @@ -26,6 +26,9 @@ ur: messages: reset_password_success: Woot! Request for password reset is successful. Check your mail for instructions. reset_password_failure: Uh ho! We could not find any user with the specified email. + reset_password_saml_user: This account uses SAML authentication. Password reset is not available. Please contact your administrator. + login_saml_user: This account uses SAML authentication. Please sign in through your organization's SAML provider. + saml_not_available: SAML authentication is not available in this installation. inbox_deletetion_response: Your inbox deletion request will be processed in some time. errors: validations: @@ -41,6 +44,8 @@ ur: failed: Signup failed assignment_policy: not_found: Assignment policy not found + saml: + feature_not_enabled: SAML feature not enabled for this account data_import: data_type: invalid: Invalid data type @@ -209,6 +214,7 @@ ur: reply: email: header: + notifications: 'Notifications' from_with_name: '%{assignee_name} from %{inbox_name} <%{from_email}>' reply_with_name: '%{assignee_name} from %{inbox_name} ' friendly_name: '%{sender_name} from %{business_name} <%{from_email}>' diff --git a/config/locales/ur_IN.yml b/config/locales/ur_IN.yml index 7a376dbf7..6b6f03c42 100644 --- a/config/locales/ur_IN.yml +++ b/config/locales/ur_IN.yml @@ -26,6 +26,9 @@ ur: messages: reset_password_success: Woot! Request for password reset is successful. Check your mail for instructions. reset_password_failure: Uh ho! We could not find any user with the specified email. + reset_password_saml_user: This account uses SAML authentication. Password reset is not available. Please contact your administrator. + login_saml_user: This account uses SAML authentication. Please sign in through your organization's SAML provider. + saml_not_available: SAML authentication is not available in this installation. inbox_deletetion_response: Your inbox deletion request will be processed in some time. errors: validations: @@ -41,6 +44,8 @@ ur: failed: Signup failed assignment_policy: not_found: Assignment policy not found + saml: + feature_not_enabled: SAML feature not enabled for this account data_import: data_type: invalid: Invalid data type @@ -209,6 +214,7 @@ ur: reply: email: header: + notifications: 'Notifications' from_with_name: '%{assignee_name} from %{inbox_name} <%{from_email}>' reply_with_name: '%{assignee_name} from %{inbox_name} ' friendly_name: '%{sender_name} from %{business_name} <%{from_email}>' diff --git a/config/locales/vi.yml b/config/locales/vi.yml index 81475add3..d2a55b176 100644 --- a/config/locales/vi.yml +++ b/config/locales/vi.yml @@ -26,6 +26,9 @@ vi: messages: reset_password_success: Chà! Yêu cầu đặt lại mật khẩu thành công. Kiểm tra thư của bạn để biết hướng dẫn. reset_password_failure: Uh ho! Chúng tôi không thể tìm thấy bất kỳ người dùng nào có email được chỉ định. + reset_password_saml_user: This account uses SAML authentication. Password reset is not available. Please contact your administrator. + login_saml_user: This account uses SAML authentication. Please sign in through your organization's SAML provider. + saml_not_available: SAML authentication is not available in this installation. inbox_deletetion_response: Yêu cầu xoá hộp thư của bạn sẽ được xử lý. errors: validations: @@ -41,6 +44,8 @@ vi: failed: Đăng ký thât bại assignment_policy: not_found: Assignment policy not found + saml: + feature_not_enabled: SAML feature not enabled for this account data_import: data_type: invalid: Kiểu dữ liệu không hợp lệ @@ -209,6 +214,7 @@ vi: reply: email: header: + notifications: 'Thông báo' from_with_name: '%{assignee_name} từ %{inbox_name} <%{from_email}>' reply_with_name: '%{assignee_name} từ %{inbox_name} ' friendly_name: '%{sender_name} từ %{business_name} <%{from_email}>' diff --git a/config/locales/zh_CN.yml b/config/locales/zh_CN.yml index 915ec3eae..3c2dfe351 100644 --- a/config/locales/zh_CN.yml +++ b/config/locales/zh_CN.yml @@ -26,6 +26,9 @@ zh_CN: messages: reset_password_success: 哇！密码重置请求成功。请检查您的邮件获取说明。 reset_password_failure: 哎呀！我们找不到指定电子邮件的任何用户。 + reset_password_saml_user: This account uses SAML authentication. Password reset is not available. Please contact your administrator. + login_saml_user: This account uses SAML authentication. Please sign in through your organization's SAML provider. + saml_not_available: SAML authentication is not available in this installation. inbox_deletetion_response: 您的收件箱删除请求将在一段时间内处理。 errors: validations: @@ -41,6 +44,8 @@ zh_CN: failed: 注册失败 assignment_policy: not_found: Assignment policy not found + saml: + feature_not_enabled: SAML feature not enabled for this account data_import: data_type: invalid: 错误的数据类型 @@ -209,6 +214,7 @@ zh_CN: reply: email: header: + notifications: '消息通知' from_with_name: '%{assignee_name} 来自 %{inbox_name} <%{from_email}>' reply_with_name: '%{assignee_name} 来自 %{inbox_name} ' friendly_name: '%{sender_name} 来自 %{business_name} <%{from_email}>' diff --git a/config/locales/zh_TW.yml b/config/locales/zh_TW.yml index 5ef823b2b..951eb57fc 100644 --- a/config/locales/zh_TW.yml +++ b/config/locales/zh_TW.yml @@ -26,6 +26,9 @@ zh_TW: messages: reset_password_success: 密碼重設成功，請確認您的信箱有收到重設信件。 reset_password_failure: 我們找不到用戶指定的電子郵件。 + reset_password_saml_user: This account uses SAML authentication. Password reset is not available. Please contact your administrator. + login_saml_user: This account uses SAML authentication. Please sign in through your organization's SAML provider. + saml_not_available: SAML authentication is not available in this installation. inbox_deletetion_response: 您的收件匣刪除請求將在一段時間後處理。 errors: validations: @@ -41,6 +44,8 @@ zh_TW: failed: 註冊失敗。 assignment_policy: not_found: Assignment policy not found + saml: + feature_not_enabled: SAML feature not enabled for this account data_import: data_type: invalid: Invalid data type @@ -209,6 +214,7 @@ zh_TW: reply: email: header: + notifications: '通知' from_with_name: '%{assignee_name} from %{inbox_name} <%{from_email}>' reply_with_name: '%{assignee_name} from %{inbox_name} ' friendly_name: '%{sender_name} from %{business_name} <%{from_email}>' diff --git a/spec/enterprise/models/inbox_spec.rb b/spec/enterprise/models/inbox_spec.rb index b0e063600..6b0130c28 100644 --- a/spec/enterprise/models/inbox_spec.rb +++ b/spec/enterprise/models/inbox_spec.rb @@ -29,7 +29,7 @@ RSpec.describe Inbox do it 'returns member ids with assignment capacity with inbox max_assignment_limit is configured' do # agent 1 has 1 conversations, agent 2 has 2 conversations, agent 3 has 3 conversations and agent 4 with none inbox.update(auto_assignment_config: { max_assignment_limit: 2 }) - expect(inbox.member_ids_with_assignment_capacity).to eq([inbox_member_1.user_id, inbox_member_4.user_id]) + expect(inbox.member_ids_with_assignment_capacity).to contain_exactly(inbox_member_1.user_id, inbox_member_4.user_id) end it 'returns all member ids when inbox max_assignment_limit is not configured' do