feat: Contactable Inboxes API (#2101)

- Add endpoint which lists inboxes through which a contact can be contacted
- Conversation creation API auto-creates contact_inbox for specific channels [ Twilio, email, api]
- Ability to send the initial message payload along with the conversation creation
- Fixes #1678 ( issue saving additional attributes for conversation )

app/builders/contact_inbox_builder.rb

@@ -0,0 +1,41 @@
+class ContactInboxBuilder
+  pattr_initialize [:contact_id!, :inbox_id!, :source_id]
+
+  def perform
+    @contact = Contact.find(contact_id)
+    @inbox = @contact.account.inboxes.find(inbox_id)
+    return unless ['Channel::TwilioSms', 'Channel::Email', 'Channel::Api'].include? @inbox.channel_type
+
+    source_id = @source_id || generate_source_id
+    create_contact_inbox(source_id) if source_id.present?
+  end
+
+  private
+
+  def generate_source_id
+    return twilio_source_id if @inbox.channel_type == 'Channel::TwilioSms'
+    return @contact.email if @inbox.channel_type == 'Channel::Email'
+    return SecureRandom.uuid if @inbox.channel_type == 'Channel::Api'
+
+    nil
+  end
+
+  def twilio_source_id
+    return unless @contact.phone_number
+
+    case @inbox.channel.medium
+    when 'sms'
+      @contact.phone_number
+    when 'whatsapp'
+      "whatsapp:#{@contact.phone_number}"
+    end
+  end
+
+  def create_contact_inbox(source_id)
+    ::ContactInbox.find_or_create_by!(
+      contact_id: @contact.id,
+      inbox_id: @inbox.id,
+      source_id: source_id
+    )
+  end
+end

app/controllers/api/v1/accounts/contacts_controller.rb

@@ -4,7 +4,7 @@ class Api::V1::Accounts::ContactsController < Api::V1::Accounts::BaseController
 
   before_action :check_authorization
   before_action :set_current_page, only: [:index, :active, :search]
-  before_action :fetch_contact, only: [:show, :update]
+  before_action :fetch_contact, only: [:show, :update, :contactable_inboxes]
 
   def index
     @contacts_count = resolved_contacts.count
@@ -40,6 +40,10 @@ class Api::V1::Accounts::ContactsController < Api::V1::Accounts::BaseController
 
   def show; end
 
+  def contactable_inboxes
+    @contactable_inboxes = Contacts::ContactableInboxesService.new(contact: @contact).get
+  end
+
   def create
     ActiveRecord::Base.transaction do
       @contact = Current.account.contacts.new(contact_params)

app/controllers/api/v1/accounts/conversations/messages_controller.rb

@@ -4,7 +4,7 @@ class Api::V1::Accounts::Conversations::MessagesController < Api::V1::Accounts::
   end
 
   def create
-    user = current_user || @resource
+    user = Current.user || @resource
     mb = Messages::MessageBuilder.new(user, @conversation, params)
     @message = mb.perform
   rescue StandardError => e

app/controllers/api/v1/accounts/conversations_controller.rb

@@ -22,7 +22,10 @@ class Api::V1::Accounts::ConversationsController < Api::V1::Accounts::BaseContro
   end
 
   def create
-    @conversation = ::Conversation.create!(conversation_params)
+    ActiveRecord::Base.transaction do
+      @conversation = ::Conversation.create!(conversation_params)
+      Messages::MessageBuilder.new(Current.user, @conversation, params[:message]).perform if params[:message].present?
+    end
   end
 
   def show; end
@@ -78,16 +81,29 @@ class Api::V1::Accounts::ConversationsController < Api::V1::Accounts::BaseContro
   end
 
   def contact_inbox
+    @contact_inbox = build_contact_inbox
+
     @contact_inbox ||= ::ContactInbox.find_by!(source_id: params[:source_id])
   end
 
+  def build_contact_inbox
+    return if params[:contact_id].blank? || params[:inbox_id].blank?
+
+    ContactInboxBuilder.new(
+      contact_id: params[:contact_id],
+      inbox_id: params[:inbox_id],
+      source_id: params[:source_id]
+    ).perform
+  end
+
   def conversation_params
+    additional_attributes = params[:additional_attributes]&.permit! || {}
     {
       account_id: Current.account.id,
       inbox_id: @contact_inbox.inbox_id,
       contact_id: @contact_inbox.contact_id,
       contact_inbox_id: @contact_inbox.id,
-      additional_attributes: params[:additional_attributes]
+      additional_attributes: additional_attributes
     }
   end
 

app/models/contact.rb

@@ -31,7 +31,9 @@ class Contact < ApplicationRecord
   validates :account_id, presence: true
   validates :email, allow_blank: true, uniqueness: { scope: [:account_id], case_sensitive: false }
   validates :identifier, allow_blank: true, uniqueness: { scope: [:account_id] }
-  validates :phone_number, allow_blank: true, uniqueness: { scope: [:account_id] }
+  validates :phone_number,
+            allow_blank: true, uniqueness: { scope: [:account_id] },
+            format: { with: /\+[1-9]\d{1,14}\z/, message: 'should be in e164 format' }
 
   belongs_to :account
   has_many :conversations, dependent: :destroy

app/models/contact_inbox.rb

@@ -53,10 +53,10 @@ class ContactInbox < ApplicationRecord
 
   def validate_twilio_source_id
     # https://www.twilio.com/docs/glossary/what-e164#regex-matching-for-e164
-    if inbox.channel.medium == 'sms' && !/^\+[1-9]\d{1,14}$/.match?(source_id)
-      errors.add(:source_id, 'invalid source id for twilio sms inbox. valid Regex /^\+[1-9]\d{1,14}$/')
-    elsif inbox.channel.medium == 'whatsapp' && !/^whatsapp:\+[1-9]\d{1,14}$/.match?(source_id)
-      errors.add(:source_id, 'invalid source id for twilio whatsapp inbox. valid Regex /^whatsapp:\+[1-9]\d{1,14}$/')
+    if inbox.channel.medium == 'sms' && !/\+[1-9]\d{1,14}\z/.match?(source_id)
+      errors.add(:source_id, 'invalid source id for twilio sms inbox. valid Regex /\+[1-9]\d{1,14}\z/')
+    elsif inbox.channel.medium == 'whatsapp' && !/whatsapp:\+[1-9]\d{1,14}\z/.match?(source_id)
+      errors.add(:source_id, 'invalid source id for twilio whatsapp inbox. valid Regex /whatsapp:\+[1-9]\d{1,14}\z/')
     end
   end
 

app/policies/contact_policy.rb

@@ -19,6 +19,10 @@ class ContactPolicy < ApplicationPolicy
     true
   end
 
+  def contactable_inboxes?
+    true
+  end
+
   def show?
     true
   end

app/services/contacts/contactable_inboxes_service.rb

@@ -0,0 +1,52 @@
+class Contacts::ContactableInboxesService
+  pattr_initialize [:contact!]
+
+  def get
+    account = contact.account
+    account.inboxes.map { |inbox| get_contactable_inbox(inbox) }.compact
+  end
+
+  private
+
+  def get_contactable_inbox(inbox)
+    return twilio_contactable_inbox(inbox) if inbox.channel_type == 'Channel::TwilioSms'
+    return email_contactable_inbox(inbox) if inbox.channel_type == 'Channel::Email'
+    return api_contactable_inbox(inbox) if inbox.channel_type == 'Channel::Api'
+    return website_contactable_inbox(inbox) if inbox.channel_type == 'Channel::WebWidget'
+
+    nil
+  end
+
+  def website_contactable_inbox(inbox)
+    latest_contact_inbox = inbox.contact_inboxes.where(contact: @contact).last
+    return unless latest_contact_inbox
+    # FIXME : change this when multiple conversations comes in
+    return if latest_contact_inbox.conversations.present?
+
+    { source_id: latest_contact_inbox.source_id, inbox: inbox }
+  end
+
+  def api_contactable_inbox(inbox)
+    latest_contact_inbox = inbox.contact_inboxes.where(contact: @contact).last
+    source_id = latest_contact_inbox&.source_id || SecureRandom.uuid
+
+    { source_id: source_id, inbox: inbox }
+  end
+
+  def email_contactable_inbox(inbox)
+    return unless @contact.email
+
+    { source_id: @contact.email, inbox: inbox }
+  end
+
+  def twilio_contactable_inbox(inbox)
+    return unless @contact.phone_number
+
+    case inbox.channel.medium
+    when 'sms'
+      { source_id: @contact.phone_number, inbox: inbox }
+    when 'whatsapp'
+      { source_id: "whatsapp:#{@contact.phone_number}", inbox: inbox }
+    end
+  end
+end

app/views/api/v1/accounts/contacts/contactable_inboxes.json.jbuilder

@@ -0,0 +1,8 @@
+json.payload do
+  json.array! @contactable_inboxes do |contactable_inbox|
+    json.inbox do
+      json.partial! 'api/v1/models/inbox.json.jbuilder', resource: contactable_inbox[:inbox]
+    end
+    json.source_id contactable_inbox[:source_id]
+  end
+end

config/routes.rb

@@ -69,6 +69,9 @@ Rails.application.routes.draw do
               get :search
               post :import
             end
+            member do
+              get :contactable_inboxes
+            end
             scope module: :contacts do
               resources :conversations, only: [:index]
               resources :contact_inboxes, only: [:create]

spec/builders/contact_inbox_builder_spec.rb

@@ -0,0 +1,231 @@
+require 'rails_helper'
+
+describe ::ContactInboxBuilder do
+  let(:account) { create(:account) }
+  let(:contact) { create(:contact, account: account) }
+
+  describe '#perform' do
+    describe 'twilio sms inbox' do
+      let!(:twilio_sms) { create(:channel_twilio_sms, account: account) }
+      let!(:twilio_inbox) { create(:inbox, channel: twilio_sms, account: account) }
+
+      it 'does not create contact inbox when contact inbox already exists with the source id provided' do
+        existing_contact_inbox = create(:contact_inbox, contact: contact, inbox: twilio_inbox, source_id: contact.phone_number)
+        contact_inbox = described_class.new(
+          contact_id: contact.id,
+          inbox_id: twilio_inbox.id,
+          source_id: contact.phone_number
+        ).perform
+
+        expect(contact_inbox.id).to be(existing_contact_inbox.id)
+      end
+
+      it 'does not create contact inbox when contact inbox already exists with phone number and source id is not provided' do
+        existing_contact_inbox = create(:contact_inbox, contact: contact, inbox: twilio_inbox, source_id: contact.phone_number)
+        contact_inbox = described_class.new(
+          contact_id: contact.id,
+          inbox_id: twilio_inbox.id
+        ).perform
+
+        expect(contact_inbox.id).to be(existing_contact_inbox.id)
+      end
+
+      it 'creates a new contact inbox when different source id is provided' do
+        existing_contact_inbox = create(:contact_inbox, contact: contact, inbox: twilio_inbox, source_id: contact.phone_number)
+        contact_inbox = described_class.new(
+          contact_id: contact.id,
+          inbox_id: twilio_inbox.id,
+          source_id: '+224213223422'
+        ).perform
+
+        expect(contact_inbox.id).not_to be(existing_contact_inbox.id)
+        expect(contact_inbox.source_id).not_to be('+224213223422')
+      end
+
+      it 'creates a contact inbox with contact phone number when source id not provided and no contact inbox exists' do
+        contact_inbox = described_class.new(
+          contact_id: contact.id,
+          inbox_id: twilio_inbox.id
+        ).perform
+
+        expect(contact_inbox.source_id).not_to be(contact.phone_number)
+      end
+    end
+
+    describe 'twilio whatsapp inbox' do
+      let!(:twilio_whatsapp) { create(:channel_twilio_sms, medium: :whatsapp, account: account) }
+      let!(:twilio_inbox) { create(:inbox, channel: twilio_whatsapp, account: account) }
+
+      it 'does not create contact inbox when contact inbox already exists with the source id provided' do
+        existing_contact_inbox = create(:contact_inbox, contact: contact, inbox: twilio_inbox, source_id: "whatsapp:#{contact.phone_number}")
+        contact_inbox = described_class.new(
+          contact_id: contact.id,
+          inbox_id: twilio_inbox.id,
+          source_id: "whatsapp:#{contact.phone_number}"
+        ).perform
+
+        expect(contact_inbox.id).to be(existing_contact_inbox.id)
+      end
+
+      it 'does not create contact inbox when contact inbox already exists with phone number and source id is not provided' do
+        existing_contact_inbox = create(:contact_inbox, contact: contact, inbox: twilio_inbox, source_id: "whatsapp:#{contact.phone_number}")
+        contact_inbox = described_class.new(
+          contact_id: contact.id,
+          inbox_id: twilio_inbox.id
+        ).perform
+
+        expect(contact_inbox.id).to be(existing_contact_inbox.id)
+      end
+
+      it 'creates a new contact inbox when different source id is provided' do
+        existing_contact_inbox = create(:contact_inbox, contact: contact, inbox: twilio_inbox, source_id: "whatsapp:#{contact.phone_number}")
+        contact_inbox = described_class.new(
+          contact_id: contact.id,
+          inbox_id: twilio_inbox.id,
+          source_id: 'whatsapp:+555555'
+        ).perform
+
+        expect(contact_inbox.id).not_to be(existing_contact_inbox.id)
+        expect(contact_inbox.source_id).not_to be('whatsapp:+55555')
+      end
+
+      it 'creates a contact inbox with contact phone number when source id not provided and no contact inbox exists' do
+        contact_inbox = described_class.new(
+          contact_id: contact.id,
+          inbox_id: twilio_inbox.id
+        ).perform
+
+        expect(contact_inbox.source_id).not_to be("whatsapp:#{contact.phone_number}")
+      end
+    end
+
+    describe 'email inbox' do
+      let!(:email_channel) { create(:channel_email, account: account) }
+      let!(:email_inbox) { create(:inbox, channel: email_channel, account: account) }
+
+      it 'does not create contact inbox when contact inbox already exists with the source id provided' do
+        existing_contact_inbox = create(:contact_inbox, contact: contact, inbox: email_inbox, source_id: contact.email)
+        contact_inbox = described_class.new(
+          contact_id: contact.id,
+          inbox_id: email_inbox.id,
+          source_id: contact.email
+        ).perform
+
+        expect(contact_inbox.id).to be(existing_contact_inbox.id)
+      end
+
+      it 'does not create contact inbox when contact inbox already exists with email and source id is not provided' do
+        existing_contact_inbox = create(:contact_inbox, contact: contact, inbox: email_inbox, source_id: contact.email)
+        contact_inbox = described_class.new(
+          contact_id: contact.id,
+          inbox_id: email_inbox.id
+        ).perform
+
+        expect(contact_inbox.id).to be(existing_contact_inbox.id)
+      end
+
+      it 'creates a new contact inbox when different source id is provided' do
+        existing_contact_inbox = create(:contact_inbox, contact: contact, inbox: email_inbox, source_id: contact.email)
+        contact_inbox = described_class.new(
+          contact_id: contact.id,
+          inbox_id: email_inbox.id,
+          source_id: 'xyc@xyc.com'
+        ).perform
+
+        expect(contact_inbox.id).not_to be(existing_contact_inbox.id)
+        expect(contact_inbox.source_id).not_to be('xyc@xyc.com')
+      end
+
+      it 'creates a contact inbox with contact email when source id not provided and no contact inbox exists' do
+        contact_inbox = described_class.new(
+          contact_id: contact.id,
+          inbox_id: email_inbox.id
+        ).perform
+
+        expect(contact_inbox.source_id).not_to be(contact.email)
+      end
+    end
+
+    describe 'api inbox' do
+      let!(:api_channel) { create(:channel_api, account: account) }
+      let!(:api_inbox) { create(:inbox, channel: api_channel, account: account) }
+
+      it 'does not create contact inbox when contact inbox already exists with the source id provided' do
+        existing_contact_inbox = create(:contact_inbox, contact: contact, inbox: api_inbox, source_id: 'test')
+        contact_inbox = described_class.new(
+          contact_id: contact.id,
+          inbox_id: api_inbox.id,
+          source_id: 'test'
+        ).perform
+
+        expect(contact_inbox.id).to be(existing_contact_inbox.id)
+      end
+
+      it 'creates a new contact inbox when different source id is provided' do
+        existing_contact_inbox = create(:contact_inbox, contact: contact, inbox: api_inbox, source_id: SecureRandom.uuid)
+        contact_inbox = described_class.new(
+          contact_id: contact.id,
+          inbox_id: api_inbox.id,
+          source_id: 'test'
+        ).perform
+
+        expect(contact_inbox.id).not_to be(existing_contact_inbox.id)
+        expect(contact_inbox.source_id).not_to be('test')
+      end
+
+      it 'creates a contact inbox with SecureRandom.uuid when source id not provided and no contact inbox exists' do
+        contact_inbox = described_class.new(
+          contact_id: contact.id,
+          inbox_id: api_inbox.id
+        ).perform
+
+        expect(contact_inbox.source_id).not_to be(nil)
+      end
+    end
+
+    describe 'web widget' do
+      let!(:website_channel) { create(:channel_widget, account: account) }
+      let!(:website_inbox) { create(:inbox, channel: website_channel, account: account) }
+
+      it 'does not create contact inbox' do
+        contact_inbox = described_class.new(
+          contact_id: contact.id,
+          inbox_id: website_inbox.id,
+          source_id: 'test'
+        ).perform
+
+        expect(contact_inbox).to be(nil)
+      end
+    end
+
+    describe 'facebook inbox' do
+      let!(:facebook_channel) { create(:channel_facebook_page, account: account) }
+      let!(:facebook_inbox) { create(:inbox, channel: facebook_channel, account: account) }
+
+      it 'does not create contact inbox' do
+        contact_inbox = described_class.new(
+          contact_id: contact.id,
+          inbox_id: facebook_inbox.id,
+          source_id: 'test'
+        ).perform
+
+        expect(contact_inbox).to be(nil)
+      end
+    end
+
+    describe 'twitter inbox' do
+      let!(:twitter_channel) { create(:channel_twitter_profile, account: account) }
+      let!(:twitter_inbox) { create(:inbox, channel: twitter_channel, account: account) }
+
+      it 'does not create contact inbox' do
+        contact_inbox = described_class.new(
+          contact_id: contact.id,
+          inbox_id: twitter_inbox.id,
+          source_id: 'test'
+        ).perform
+
+        expect(contact_inbox).to be(nil)
+      end
+    end
+  end
+end

spec/controllers/api/v1/accounts/contacts_controller_spec.rb

@@ -189,6 +189,34 @@ RSpec.describe 'Contacts API', type: :request do
     end
   end
 
+  describe 'GET /api/v1/accounts/{account.id}/contacts/:id/contactable_inboxes' do
+    let!(:contact) { create(:contact, account: account) }
+
+    context 'when it is an unauthenticated user' do
+      it 'returns unauthorized' do
+        get "/api/v1/accounts/#{account.id}/contacts/#{contact.id}/contactable_inboxes"
+
+        expect(response).to have_http_status(:unauthorized)
+      end
+    end
+
+    context 'when it is an authenticated user' do
+      let(:admin) { create(:user, account: account, role: :administrator) }
+
+      it 'shows the contact' do
+        inbox_service = double
+        allow(Contacts::ContactableInboxesService).to receive(:new).and_return(inbox_service)
+        allow(inbox_service).to receive(:get).and_return({})
+        expect(inbox_service).to receive(:get).and_return({})
+        get "/api/v1/accounts/#{account.id}/contacts/#{contact.id}/contactable_inboxes",
+            headers: admin.create_new_auth_token,
+            as: :json
+
+        expect(response).to have_http_status(:success)
+      end
+    end
+  end
+
   describe 'POST /api/v1/accounts/{account.id}/contacts' do
     let(:custom_attributes) { { test: 'test', test1: 'test1' } }
     let(:valid_params) { { contact: { name: 'test', custom_attributes: custom_attributes } } }

spec/controllers/api/v1/accounts/conversations_controller_spec.rb

@@ -151,14 +151,43 @@ RSpec.describe 'Conversations API', type: :request do
 
       it 'creates a new conversation' do
         allow(Rails.configuration.dispatcher).to receive(:dispatch)
+        additional_attributes = { test: 'test' }
         post "/api/v1/accounts/#{account.id}/conversations",
              headers: agent.create_new_auth_token,
-             params: { source_id: contact_inbox.source_id },
+             params: { source_id: contact_inbox.source_id, additional_attributes: additional_attributes },
+             as: :json
+
+        expect(response).to have_http_status(:success)
+        response_data = JSON.parse(response.body, symbolize_names: true)
+        expect(response_data[:additional_attributes]).to eq(additional_attributes)
+      end
+
+      it 'creates a new conversation with message when message is passed' do
+        allow(Rails.configuration.dispatcher).to receive(:dispatch)
+        post "/api/v1/accounts/#{account.id}/conversations",
+             headers: agent.create_new_auth_token,
+             params: { source_id: contact_inbox.source_id, message: { content: 'hi' } },
              as: :json
 
         expect(response).to have_http_status(:success)
         response_data = JSON.parse(response.body, symbolize_names: true)
         expect(response_data[:additional_attributes]).to eq({})
+        expect(account.conversations.find_by(display_id: response_data[:id]).messages.first.content).to eq 'hi'
+      end
+
+      it 'calls contact inbox builder if contact_id and inbox_id is present' do
+        builder = double
+        contact = create(:contact, account: account)
+        inbox = create(:inbox, account: account)
+        allow(Rails.configuration.dispatcher).to receive(:dispatch)
+        allow(ContactInboxBuilder).to receive(:new).and_return(builder)
+        allow(builder).to receive(:perform)
+        expect(builder).to receive(:perform)
+
+        post "/api/v1/accounts/#{account.id}/conversations",
+             headers: agent.create_new_auth_token,
+             params: { contact_id: contact.id, inbox_id: inbox.id },
+             as: :json
       end
     end
   end

spec/services/contacts/contactable_inboxes_service_spec.rb

@@ -0,0 +1,66 @@
+require 'rails_helper'
+
+describe Contacts::ContactableInboxesService do
+  let(:account) { create(:account) }
+  let(:contact) { create(:contact, account: account) }
+  let!(:twilio_sms) { create(:channel_twilio_sms, account: account) }
+  let!(:twilio_sms_inbox) { create(:inbox, channel: twilio_sms, account: account) }
+  let!(:twilio_whatsapp) { create(:channel_twilio_sms, medium: :whatsapp, account: account) }
+  let!(:twilio_whatsapp_inbox) { create(:inbox, channel: twilio_whatsapp, account: account) }
+  let!(:email_channel) { create(:channel_email, account: account) }
+  let!(:email_inbox) { create(:inbox, channel: email_channel, account: account) }
+  let!(:api_channel) { create(:channel_api, account: account) }
+  let!(:api_inbox) { create(:inbox, channel: api_channel, account: account) }
+  let!(:website_channel) { create(:channel_widget, account: account) }
+  let!(:website_inbox) { create(:inbox, channel: website_channel, account: account) }
+
+  describe '#get' do
+    it 'returns the contactable inboxes for the contact' do
+      contactable_inboxes = described_class.new(contact: contact).get
+
+      expect(contactable_inboxes).to include({ source_id: contact.phone_number, inbox: twilio_sms_inbox })
+      expect(contactable_inboxes).to include({ source_id: "whatsapp:#{contact.phone_number}", inbox: twilio_whatsapp_inbox })
+      expect(contactable_inboxes).to include({ source_id: contact.email, inbox: email_inbox })
+      expect(contactable_inboxes.pluck(:inbox)).to include(api_inbox)
+    end
+
+    it 'doest not return the non contactable inboxes for the contact' do
+      facebook_channel = create(:channel_facebook_page, account: account)
+      facebook_inbox = create(:inbox, channel: facebook_channel, account: account)
+      twitter_channel = create(:channel_twitter_profile, account: account)
+      twitter_inbox = create(:inbox, channel: twitter_channel, account: account)
+
+      contactable_inboxes = described_class.new(contact: contact).get
+
+      expect(contactable_inboxes.pluck(:inbox)).not_to include(website_inbox)
+      expect(contactable_inboxes.pluck(:inbox)).not_to include(facebook_inbox)
+      expect(contactable_inboxes.pluck(:inbox)).not_to include(twitter_inbox)
+    end
+
+    context 'when api inbox is available' do
+      it 'returns existing source id if contact inbox exists' do
+        contact_inbox = create(:contact_inbox, inbox: api_inbox, contact: contact)
+
+        contactable_inboxes = described_class.new(contact: contact).get
+        expect(contactable_inboxes).to include({ source_id: contact_inbox.source_id, inbox: api_inbox })
+      end
+    end
+
+    context 'when website inbox is available' do
+      it 'returns existing source id if contact inbox exists without any conversations' do
+        contact_inbox = create(:contact_inbox, inbox: website_inbox, contact: contact)
+
+        contactable_inboxes = described_class.new(contact: contact).get
+        expect(contactable_inboxes).to include({ source_id: contact_inbox.source_id, inbox: website_inbox })
+      end
+
+      it 'does not return existing source id if contact inbox exists with conversations' do
+        contact_inbox = create(:contact_inbox, inbox: website_inbox, contact: contact)
+        create(:conversation, contact: contact, inbox: website_inbox, contact_inbox: contact_inbox)
+
+        contactable_inboxes = described_class.new(contact: contact).get
+        expect(contactable_inboxes.pluck(:inbox)).not_to include(website_inbox)
+      end
+    end
+  end
+end