diff --git a/app/javascript/dashboard/helper/AudioAlerts/DashboardAudioNotificationHelper.js b/app/javascript/dashboard/helper/AudioAlerts/DashboardAudioNotificationHelper.js
new file mode 100644
index 000000000..66bfa4cd4
--- /dev/null
+++ b/app/javascript/dashboard/helper/AudioAlerts/DashboardAudioNotificationHelper.js
@@ -0,0 +1,100 @@
+import { MESSAGE_TYPE } from 'shared/constants/messages';
+import { showBadgeOnFavicon } from './faviconHelper';
+import { initFaviconSwitcher } from './faviconHelper';
+import {
+  getAlertAudio,
+  initOnEvents,
+} from 'shared/helpers/AudioNotificationHelper';
+
+class DashboardAudioNotificationHelper {
+  constructor() {
+    this.recurringNotificationTimer = null;
+    this.audioAlertType = 'none';
+    this.playAlertOnlyWhenHidden = true;
+    this.currentUserId = null;
+    this.audioAlertTone = 'ding';
+  }
+
+  setInstanceValues = ({
+    currentUserId,
+    alwaysPlayAudioAlert,
+    audioAlertType,
+    audioAlertTone,
+  }) => {
+    this.audioAlertType = audioAlertType;
+    this.playAlertOnlyWhenHidden = !alwaysPlayAudioAlert;
+    this.currentUserId = currentUserId;
+    this.audioAlertTone = audioAlertTone;
+    initOnEvents.forEach(e => {
+      document.addEventListener(e, this.onAudioListenEvent, false);
+    });
+    initFaviconSwitcher();
+  };
+
+  onAudioListenEvent = async () => {
+    try {
+      await getAlertAudio('', {
+        type: 'dashboard',
+        alertTone: this.audioAlertTone,
+      });
+      initOnEvents.forEach(event => {
+        document.removeEventListener(event, this.onAudioListenEvent, false);
+      });
+    } catch (error) {
+      // Ignore audio fetch errors
+    }
+  };
+
+  isConversationAssignedToCurrentUser = message => {
+    const conversationAssigneeId = message?.conversation?.assignee_id;
+    return conversationAssigneeId === this.currentUserId;
+  };
+
+  isMessageFromCurrentConversation = message => {
+    return (
+      window.WOOT.$store.getters.getSelectedChat?.id === message.conversation_id
+    );
+  };
+
+  isMessageFromCurrentUser = message => {
+    return message?.sender_id === this.currentUserId;
+  };
+
+  shouldNotifyOnMessage = message => {
+    if (this.audioAlertType === 'mine') {
+      return this.isConversationAssignedToCurrentUser(message);
+    }
+    return this.audioAlertType === 'all';
+  };
+
+  onNewMessage = message => {
+    // If the message is sent by the current user or the
+    // correct notification is not enabled, then dismiss the alert
+    if (
+      this.isMessageFromCurrentUser(message) ||
+      !this.shouldNotifyOnMessage(message)
+    ) {
+      return;
+    }
+
+    // If the message type is not incoming or private, then dismiss the alert
+    const { message_type: messageType, private: isPrivate } = message;
+    if (messageType !== MESSAGE_TYPE.INCOMING && !isPrivate) {
+      return;
+    }
+
+    // If the user looking at the conversation, then dismiss the alert
+    if (this.isMessageFromCurrentConversation(message) && !document.hidden) {
+      return;
+    }
+    // If the user has disabled alerts when active on the dashboard, the dismiss the alert
+    if (this.playAlertOnlyWhenHidden && !document.hidden) {
+      return;
+    }
+
+    window.playAudioAlert();
+    showBadgeOnFavicon();
+  };
+}
+
+export default new DashboardAudioNotificationHelper();
diff --git a/app/javascript/shared/helpers/faviconHelper.js b/app/javascript/dashboard/helper/AudioAlerts/faviconHelper.js
similarity index 100%
rename from app/javascript/shared/helpers/faviconHelper.js
rename to app/javascript/dashboard/helper/AudioAlerts/faviconHelper.js
diff --git a/app/javascript/dashboard/helper/actionCable.js b/app/javascript/dashboard/helper/actionCable.js
index edf84bee6..c1b82bc1c 100644
--- a/app/javascript/dashboard/helper/actionCable.js
+++ b/app/javascript/dashboard/helper/actionCable.js
@@ -1,6 +1,6 @@
 import AuthAPI from '../api/auth';
 import BaseActionCableConnector from '../../shared/helpers/BaseActionCableConnector';
-import { newMessageNotification } from 'shared/helpers/AudioNotificationHelper';
+import DashboardAudioNotificationHelper from './AudioAlerts/DashboardAudioNotificationHelper';
 
 class ActionCableConnector extends BaseActionCableConnector {
   constructor(app, pubsubToken) {
@@ -74,7 +74,7 @@ class ActionCableConnector extends BaseActionCableConnector {
   onLogout = () => AuthAPI.logout();
 
   onMessageCreated = data => {
-    newMessageNotification(data);
+    DashboardAudioNotificationHelper.onNewMessage(data);
     this.app.$store.dispatch('addMessage', data);
   };
 
diff --git a/app/javascript/dashboard/helper/scriptHelpers.js b/app/javascript/dashboard/helper/scriptHelpers.js
index 406602335..291769d2d 100644
--- a/app/javascript/dashboard/helper/scriptHelpers.js
+++ b/app/javascript/dashboard/helper/scriptHelpers.js
@@ -1,4 +1,5 @@
 import AnalyticsHelper from './AnalyticsHelper';
+import DashboardAudioNotificationHelper from './AudioAlerts/DashboardAudioNotificationHelper';
 
 export const CHATWOOT_SET_USER = 'CHATWOOT_SET_USER';
 export const CHATWOOT_RESET = 'CHATWOOT_RESET';
@@ -13,6 +14,23 @@ export const initializeAnalyticsEvents = () => {
   window.bus.$on(ANALYTICS_RESET, () => {});
 };
 
+const initializeAudioAlerts = user => {
+  // InitializeAudioNotifications
+  const { ui_settings: uiSettings } = user || {};
+  const {
+    always_play_audio_alert: alwaysPlayAudioAlert,
+    enable_audio_alerts: audioAlertType,
+    notification_tone: audioAlertTone,
+  } = uiSettings;
+
+  DashboardAudioNotificationHelper.setInstanceValues({
+    currentUserId: user.id,
+    audioAlertType: audioAlertType || 'none',
+    audioAlertTone: audioAlertTone || 'ding',
+    alwaysPlayAudioAlert: alwaysPlayAudioAlert || false,
+  });
+};
+
 export const initializeChatwootEvents = () => {
   window.bus.$on(CHATWOOT_RESET, () => {
     if (window.$chatwoot) {
@@ -32,5 +50,7 @@ export const initializeChatwootEvents = () => {
         cloudCustomer: 'true',
       });
     }
+
+    initializeAudioAlerts(user);
   });
 };
diff --git a/app/javascript/packs/application.js b/app/javascript/packs/application.js
index 9f6c7ac30..e3cb16063 100644
--- a/app/javascript/packs/application.js
+++ b/app/javascript/packs/application.js
@@ -16,11 +16,6 @@ import App from '../dashboard/App';
 import i18n from '../dashboard/i18n';
 import createAxios from '../dashboard/helper/APIHelper';
 import commonHelpers, { isJSONValid } from '../dashboard/helper/commons';
-import {
-  getAlertAudio,
-  initOnEvents,
-} from '../shared/helpers/AudioNotificationHelper';
-import { initFaviconSwitcher } from '../shared/helpers/faviconHelper';
 import router, { initalizeRouter } from '../dashboard/routes';
 import store from '../dashboard/store';
 import constants from '../dashboard/constants';
@@ -93,17 +88,6 @@ window.onload = () => {
   }).$mount('#app');
 };
 
-const setupAudioListeners = () => {
-  getAlertAudio().then(() => {
-    initOnEvents.forEach(event => {
-      document.removeEventListener(event, setupAudioListeners, false);
-    });
-  });
-};
 window.addEventListener('load', () => {
   window.playAudioAlert = () => {};
-  initOnEvents.forEach(e => {
-    document.addEventListener(e, setupAudioListeners, false);
-  });
-  initFaviconSwitcher();
 });
diff --git a/app/javascript/sdk/IFrameHelper.js b/app/javascript/sdk/IFrameHelper.js
index 2556241dd..7a8efa04f 100644
--- a/app/javascript/sdk/IFrameHelper.js
+++ b/app/javascript/sdk/IFrameHelper.js
@@ -127,7 +127,7 @@ export const IFrameHelper = {
 
   setupAudioListeners: () => {
     const { baseUrl = '' } = window.$chatwoot;
-    getAlertAudio(baseUrl, 'widget').then(() =>
+    getAlertAudio(baseUrl, { type: 'widget', alertTone: 'ding' }).then(() =>
       initOnEvents.forEach(event => {
         document.removeEventListener(
           event,
diff --git a/app/javascript/shared/helpers/AudioNotificationHelper.js b/app/javascript/shared/helpers/AudioNotificationHelper.js
index 7474eb583..cf1cd8087 100644
--- a/app/javascript/shared/helpers/AudioNotificationHelper.js
+++ b/app/javascript/shared/helpers/AudioNotificationHelper.js
@@ -1,8 +1,3 @@
-import { MESSAGE_TYPE } from 'shared/constants/messages';
-import { IFrameHelper } from 'widget/helpers/utils';
-
-import { showBadgeOnFavicon } from './faviconHelper';
-
 export const initOnEvents = ['click', 'touchstart', 'keypress', 'keydown'];
 
 export const getAudioContext = () => {
@@ -15,19 +10,8 @@ export const getAudioContext = () => {
   return audioCtx;
 };
 
-const getAlertTone = alertType => {
-  if (alertType === 'dashboard') {
-    const {
-      notification_tone: tone,
-    } = window.WOOT.$store.getters.getUISettings;
-    return tone;
-  }
-  return 'ding';
-};
-
-export const getAlertAudio = async (baseUrl = '', type = 'dashboard') => {
+export const getAlertAudio = async (baseUrl = '', requestContext) => {
   const audioCtx = getAudioContext();
-
   const playSound = audioBuffer => {
     window.playAudioAlert = () => {
       if (audioCtx) {
@@ -41,7 +25,7 @@ export const getAlertAudio = async (baseUrl = '', type = 'dashboard') => {
   };
 
   if (audioCtx) {
-    const alertTone = getAlertTone(type);
+    const { type = 'dashboard', alertTone = 'ding' } = requestContext || {};
     const resourceUrl = `${baseUrl}/audio/${type}/${alertTone}.mp3`;
     const audioRequest = new Request(resourceUrl);
 
@@ -56,87 +40,3 @@ export const getAlertAudio = async (baseUrl = '', type = 'dashboard') => {
       });
   }
 };
-
-export const notificationEnabled = (enableAudioAlerts, id, userId) => {
-  if (enableAudioAlerts === 'mine') {
-    return userId === id;
-  }
-  if (enableAudioAlerts === 'all') {
-    return true;
-  }
-  return false;
-};
-
-export const shouldPlayAudio = (
-  message,
-  conversationId,
-  userId,
-  isDocHidden
-) => {
-  const {
-    conversation_id: incomingConvId,
-    sender_id: senderId,
-    message_type: messageType,
-    private: isPrivate,
-  } = message;
-  if (!isDocHidden && messageType === MESSAGE_TYPE.INCOMING) {
-    showBadgeOnFavicon();
-    return false;
-  }
-  const isFromCurrentUser = userId === senderId;
-
-  const playAudio =
-    !isFromCurrentUser && (messageType === MESSAGE_TYPE.INCOMING || isPrivate);
-  if (isDocHidden) return playAudio;
-  if (conversationId !== incomingConvId) return playAudio;
-  return false;
-};
-
-export const getAssigneeFromNotification = currentConv => {
-  let id;
-  if (currentConv.meta) {
-    const assignee = currentConv.meta.assignee;
-    if (assignee) {
-      id = assignee.id;
-    }
-  }
-  return id;
-};
-
-export const newMessageNotification = data => {
-  const { conversation_id: currentConvId } = window.WOOT.$route.params;
-  const currentUserId = window.WOOT.$store.getters.getCurrentUserID;
-  const { conversation_id: incomingConvId } = data;
-  const currentConv =
-    window.WOOT.$store.getters.getConversationById(incomingConvId) || {};
-  const assigneeId = getAssigneeFromNotification(currentConv);
-
-  const {
-    enable_audio_alerts: enableAudioAlerts = false,
-    always_play_audio_alert: alwaysPlayAudioAlert,
-  } = window.WOOT.$store.getters.getUISettings;
-  const isDocHidden = alwaysPlayAudioAlert ? true : document.hidden;
-
-  const playAudio = shouldPlayAudio(
-    data,
-    currentConvId,
-    currentUserId,
-    isDocHidden
-  );
-  const isNotificationEnabled = notificationEnabled(
-    enableAudioAlerts,
-    currentUserId,
-    assigneeId
-  );
-
-  if (playAudio && isNotificationEnabled) {
-    window.playAudioAlert();
-    showBadgeOnFavicon();
-  }
-};
-
-export const playNewMessageNotificationInWidget = () => {
-  IFrameHelper.sendMessage({
-    event: 'playAudio',
-  });
-};
diff --git a/app/javascript/shared/helpers/specs/AudioNotificationHelper.spec.js b/app/javascript/shared/helpers/specs/AudioNotificationHelper.spec.js
deleted file mode 100644
index 7dc935400..000000000
--- a/app/javascript/shared/helpers/specs/AudioNotificationHelper.spec.js
+++ /dev/null
@@ -1,151 +0,0 @@
-/**
- * @jest-environment jsdom
- */
-
-import {
-  shouldPlayAudio,
-  notificationEnabled,
-  getAssigneeFromNotification,
-} from '../AudioNotificationHelper';
-
-describe('shouldPlayAudio', () => {
-  describe('Document active', () => {
-    it('Retuns true if incoming message', () => {
-      const message = {
-        conversation_id: 10,
-        sender_id: 5,
-        message_type: 0,
-        private: false,
-      };
-      const [conversationId, userId, isDocHiddden] = [1, 2, true];
-      const result = shouldPlayAudio(
-        message,
-        conversationId,
-        userId,
-        isDocHiddden
-      );
-      expect(result).toBe(true);
-    });
-    it('Retuns false if outgoing message', () => {
-      const message = {
-        conversation_id: 10,
-        sender_id: 5,
-        message_type: 1,
-        private: false,
-      };
-      const [conversationId, userId, isDocHiddden] = [1, 2, false];
-      const result = shouldPlayAudio(
-        message,
-        conversationId,
-        userId,
-        isDocHiddden
-      );
-      expect(result).toBe(false);
-    });
-
-    it('Retuns false if from Same sender', () => {
-      const message = {
-        conversation_id: 1,
-        sender_id: 2,
-        message_type: 0,
-        private: false,
-      };
-      const [conversationId, userId, isDocHiddden] = [1, 2, true];
-      const result = shouldPlayAudio(
-        message,
-        conversationId,
-        userId,
-        isDocHiddden
-      );
-      expect(result).toBe(false);
-    });
-    it('Retuns true if private message from another agent', () => {
-      const message = {
-        conversation_id: 1,
-        sender_id: 5,
-        message_type: 1,
-        private: true,
-      };
-      const [conversationId, userId, isDocHiddden] = [1, 2, true];
-      const result = shouldPlayAudio(
-        message,
-        conversationId,
-        userId,
-        isDocHiddden
-      );
-      expect(result).toBe(true);
-    });
-  });
-  describe('Document inactive', () => {
-    it('Retuns true if incoming message', () => {
-      const message = {
-        conversation_id: 1,
-        sender_id: 5,
-        message_type: 0,
-        private: false,
-      };
-      const [conversationId, userId, isDocHiddden] = [1, 2, true];
-      const result = shouldPlayAudio(
-        message,
-        conversationId,
-        userId,
-        isDocHiddden
-      );
-      expect(result).toBe(true);
-    });
-    it('Retuns false if outgoing message', () => {
-      const message = {
-        conversation_id: 1,
-        sender_id: 5,
-        message_type: 1,
-        private: false,
-      };
-      const [conversationId, userId, isDocHiddden] = [1, 2, true];
-      const result = shouldPlayAudio(
-        message,
-        conversationId,
-        userId,
-        isDocHiddden
-      );
-      expect(result).toBe(false);
-    });
-  });
-});
-describe('notificationEnabled', () => {
-  it('returns true if mine', () => {
-    const [enableAudioAlerts, userId, id] = ['mine', 1, 1];
-    const result = notificationEnabled(enableAudioAlerts, userId, id);
-    expect(result).toBe(true);
-  });
-  it('returns true if all', () => {
-    const [enableAudioAlerts, userId, id] = ['all', 1, 2];
-    const result = notificationEnabled(enableAudioAlerts, userId, id);
-    expect(result).toBe(true);
-  });
-  it('returns false if none', () => {
-    const [enableAudioAlerts, userId, id] = ['none', 1, 2];
-    const result = notificationEnabled(enableAudioAlerts, userId, id);
-    expect(result).toBe(false);
-  });
-});
-describe('getAssigneeFromNotification', () => {
-  it('Retuns true if gets notification from assignee', () => {
-    const currentConv = {
-      id: 1,
-      accountId: 1,
-      meta: {
-        assignee: {
-          id: 1,
-          name: 'John',
-        },
-      },
-    };
-    const result = getAssigneeFromNotification(currentConv);
-    expect(result).toBe(1);
-  });
-  it('Retuns true if gets notification from assignee is udefined', () => {
-    const currentConv = {};
-    const result = getAssigneeFromNotification(currentConv);
-    expect(result).toBe(undefined);
-  });
-});
diff --git a/app/javascript/widget/helpers/WidgetAudioNotificationHelper.js b/app/javascript/widget/helpers/WidgetAudioNotificationHelper.js
new file mode 100644
index 000000000..3f1997f7b
--- /dev/null
+++ b/app/javascript/widget/helpers/WidgetAudioNotificationHelper.js
@@ -0,0 +1,5 @@
+import { IFrameHelper } from 'widget/helpers/utils';
+
+export const playNewMessageNotificationInWidget = () => {
+  IFrameHelper.sendMessage({ event: 'playAudio' });
+};
diff --git a/app/javascript/widget/helpers/actionCable.js b/app/javascript/widget/helpers/actionCable.js
index 84edb35ba..4b7140bcf 100644
--- a/app/javascript/widget/helpers/actionCable.js
+++ b/app/javascript/widget/helpers/actionCable.js
@@ -1,5 +1,5 @@
 import BaseActionCableConnector from '../../shared/helpers/BaseActionCableConnector';
-import { playNewMessageNotificationInWidget } from 'shared/helpers/AudioNotificationHelper';
+import { playNewMessageNotificationInWidget } from 'widget/helpers/WidgetAudioNotificationHelper';
 import { ON_AGENT_MESSAGE_RECEIVED } from '../constants/widgetBusEvents';
 
 class ActionCableConnector extends BaseActionCableConnector {