chore: voice call campaigns

2025-12-04 11:55:24 +00:00 · 2025-05-05 23:50:34 -07:00
parent 414daff4f1
commit 74cd639574
22 changed files with 803 additions and 16 deletions
--- a/app/javascript/dashboard/components-next/Campaigns/CampaignCard/CampaignCard.vue
+++ b/app/javascript/dashboard/components-next/Campaigns/CampaignCard/CampaignCard.vue
@@ -8,6 +8,7 @@ import CardLayout from 'dashboard/components-next/CardLayout.vue';
 import Button from 'dashboard/components-next/button/Button.vue';
 import LiveChatCampaignDetails from './LiveChatCampaignDetails.vue';
 import SMSCampaignDetails from './SMSCampaignDetails.vue';
+import VoiceCampaignDetails from './VoiceCampaignDetails.vue';

 const props = defineProps({
  title: {
@@ -22,6 +23,10 @@ const props = defineProps({
    type: Boolean,
    default: false,
  },
+  isVoiceType: {
+    type: Boolean,
+    default: false,
+  },
  isEnabled: {
    type: Boolean,
    default: false,
@@ -68,6 +73,12 @@ const campaignStatus = computed(() => {
      : t('CAMPAIGN.LIVE_CHAT.CARD.STATUS.DISABLED');
  }
  
+  if (props.isVoiceType) {
+    return props.status === STATUS_COMPLETED
+      ? t('CAMPAIGN.VOICE.CARD.STATUS.COMPLETED')
+      : t('CAMPAIGN.VOICE.CARD.STATUS.SCHEDULED');
+  }
+
  return props.status === STATUS_COMPLETED
    ? t('CAMPAIGN.SMS.CARD.STATUS.COMPLETED')
    : t('CAMPAIGN.SMS.CARD.STATUS.SCHEDULED');
@@ -108,6 +119,12 @@ const inboxIcon = computed(() => {
          :inbox-name="inboxName"
          :inbox-icon="inboxIcon"
        />
+        <VoiceCampaignDetails
+          v-else-if="isVoiceType"
+          :sender="sender"
+          :inbox-name="inboxName"
+          :inbox-icon="inboxIcon"
+        />
        <SMSCampaignDetails
          v-else
          :inbox-name="inboxName"
@@ -118,7 +135,7 @@ const inboxIcon = computed(() => {
    </div>
    <div class="flex items-center justify-end w-20 gap-2">
      <Button
-        v-if="isLiveChatType"
+        v-if="isLiveChatType || isVoiceType"
        variant="faded"
        size="sm"
        color="slate"
--- a/app/javascript/dashboard/components-next/Campaigns/CampaignCard/VoiceCampaignDetails.vue
+++ b/app/javascript/dashboard/components-next/Campaigns/CampaignCard/VoiceCampaignDetails.vue
@@ -0,0 +1,63 @@
+<script setup>
+import { computed } from 'vue';
+import { useI18n } from 'vue-i18n';
+import { getInboxIconByType } from 'dashboard/helper/inbox';
+
+import Avatar from 'dashboard/components-next/avatar/Avatar.vue';
+import Icon from 'dashboard/components-next/icon/Icon.vue';
+
+const props = defineProps({
+  sender: {
+    type: Object,
+    default: null,
+  },
+  inboxName: {
+    type: String,
+    default: '',
+  },
+  inboxIcon: {
+    type: String,
+    default: '',
+  },
+  campaign: {
+    type: Object,
+    default: () => ({}),
+  },
+});
+
+const { t } = useI18n();
+
+const senderName = computed(() => 
+  props.sender?.name || t('CAMPAIGN.VOICE.CARD.CAMPAIGN_DETAILS.BOT')
+);
+
+const senderThumbnail = computed(() => props.sender?.thumbnail || '');
+</script>
+
+<template>
+  <div class="flex items-center gap-2 w-full overflow-hidden">
+    <span class="flex-shrink-0 text-sm text-n-slate-11 whitespace-nowrap">
+      {{ t('CAMPAIGN.VOICE.CARD.CAMPAIGN_DETAILS.SENT_BY') }}
+    </span>
+    <div class="flex items-center gap-1.5 flex-shrink-0">
+      <Avatar
+        :name="senderName"
+        :src="senderThumbnail"
+        :size="16"
+        rounded-full
+      />
+      <span class="text-sm font-medium text-n-slate-12">
+        {{ senderName }}
+      </span>
+    </div>
+    <span class="flex-shrink-0 text-sm text-n-slate-11 whitespace-nowrap">
+      {{ t('CAMPAIGN.VOICE.CARD.CAMPAIGN_DETAILS.FROM') }}
+    </span>
+    <div class="flex items-center gap-1.5 flex-shrink-0">
+      <Icon :icon="inboxIcon" class="flex-shrink-0 text-n-slate-12 size-3" />
+      <span class="text-sm font-medium text-n-slate-12">
+        {{ inboxName }}
+      </span>
+    </div>
+  </div>
+</template>
--- a/app/javascript/dashboard/components-next/Campaigns/EmptyState/CampaignEmptyStateContent.js
+++ b/app/javascript/dashboard/components-next/Campaigns/EmptyState/CampaignEmptyStateContent.js
@@ -37,7 +37,7 @@ export const ONGOING_CAMPAIGN_EMPTY_STATE_CONTENT = [
      id: 1,
      name: 'Jamie Lee',
    },
-    message: 'Hello! 👋 Any questions on pricing? I’m here to help!',
+    message: 'Hello! 👋 Any questions on pricing? I am here to help!',
    campaign_status: 'active',
    enabled: false,
    campaign_type: 'ongoing',
@@ -60,7 +60,8 @@ export const ONGOING_CAMPAIGN_EMPTY_STATE_CONTENT = [
    },
    sender: {
      id: 1,
-      name: 'Chatwoot',
+      name: 'Alexa Rivera',
+      thumbnail: 'AR',
    },
    message: 'Hi! Chatwoot here. Need help setting up? Let me know!',
    campaign_status: 'active',
@@ -88,7 +89,7 @@ export const ONGOING_CAMPAIGN_EMPTY_STATE_CONTENT = [
      name: 'Chris Barlow',
    },
    message:
-      'Hi there! 👋 I’m here for any questions you may have. Let’s chat!',
+      'Hi there! 👋 I am here for any questions you may have. Let us chat!',
    campaign_status: 'active',
    enabled: true,
    campaign_type: 'ongoing',
@@ -166,7 +167,7 @@ export const ONE_OFF_CAMPAIGN_EMPTY_STATE_CONTENT = [
      phone_number: '+29818373149903',
      provider: 'default',
    },
-    message: 'Hello! We’re excited to have your business with us!',
+    message: 'Hello! We are excited to have your business with us!',
    campaign_status: 'active',
    enabled: true,
    campaign_type: 'one_off',
@@ -210,3 +211,114 @@ export const ONE_OFF_CAMPAIGN_EMPTY_STATE_CONTENT = [
    updated_at: '2024-10-30T16:15:03.157Z',
  },
 ];
+
+export const VOICE_CAMPAIGN_EMPTY_STATE_CONTENT = [
+  {
+    id: 1,
+    title: 'Signup Confirmation Call',
+    inbox: {
+      id: 10,
+      name: 'PaperLayer Phone Support',
+      channel_type: 'Channel::Voice',
+      avatar_url: '',
+      phone_number: '+14155552671',
+    },
+    message: 'Hello! 👋 Thanks for signing up with PaperLayer. I am calling to confirm your account setup and see if you have any questions about getting started.',
+    campaign_status: 'scheduled',
+    enabled: true,
+    campaign_type: 'voice',
+    scheduled_at: new Date('2024-11-16T20:43:08.000Z').getTime(),
+    audience: [
+      { id: 4, type: 'Label', title: 'Support Customers' },
+      { id: 5, type: 'Label', title: 'Active Users' },
+    ],
+    sender: { 
+      id: 1,
+      name: 'Chris Barlow',
+      thumbnail: 'CB'
+    },
+    created_at: '2024-11-15T13:13:08.496Z',
+    updated_at: '2024-11-15T13:15:38.698Z',
+  },
+  {
+    id: 3,
+    title: 'Support Ticket Follow-Up',
+    inbox: {
+      id: 10,
+      name: 'PaperLayer Phone Support',
+      channel_type: 'Channel::Voice',
+      avatar_url: '',
+      phone_number: '+14155552671',
+    },
+    message: 'Hi, this is PaperLayer support calling to follow up on your recent ticket #12345. Has your issue been resolved to your satisfaction? If not, I can connect you with a specialist right away.',
+    campaign_status: 'completed',
+    enabled: true,
+    campaign_type: 'voice',
+    scheduled_at: new Date('2024-11-10T15:30:00.000Z').getTime(),
+    audience: [
+      { id: 1, type: 'Label', title: 'Enterprise' },
+      { id: 6, type: 'Label', title: 'Premium' },
+    ],
+    sender: { 
+      id: 2,
+      name: 'Sarah Wilson',
+      thumbnail: 'SW'
+    },
+    created_at: '2024-11-10T13:14:00.168Z',
+    updated_at: '2024-11-10T13:15:38.707Z',
+  },
+  {
+    id: 2,
+    title: 'Appointment Reminder',
+    inbox: {
+      id: 10,
+      name: 'PaperLayer Phone Support',
+      channel_type: 'Channel::Voice',
+      avatar_url: '',
+      phone_number: '+14155552671',
+    },
+    message: 'Hello, this is a reminder about your upcoming consultation scheduled for tomorrow at 2:00 PM. Would you like to confirm this appointment or would you prefer to reschedule?',
+    campaign_status: 'scheduled',
+    enabled: true,
+    campaign_type: 'voice',
+    scheduled_at: new Date('2024-11-20T18:00:00.000Z').getTime(),
+    audience: [
+      { id: 7, type: 'Label', title: 'Consultation Clients' },
+      { id: 8, type: 'Label', title: 'New Customers' },
+    ],
+    sender: { 
+      id: 3,
+      name: 'Michael Thompson',
+      thumbnail: 'MT'
+    },
+    created_at: '2024-11-12T09:30:45.123Z',
+    updated_at: '2024-11-12T09:30:45.123Z',
+  },
+  {
+    id: 4,
+    title: 'Customer Feedback Survey',
+    inbox: {
+      id: 10,
+      name: 'PaperLayer Phone Support',
+      channel_type: 'Channel::Voice',
+      avatar_url: '',
+      phone_number: '+14155552671',
+    },
+    message: 'Hello, this is PaperLayer reaching out for your valuable feedback. We noticed you\'ve been using our service for 30 days now. I\'d like to ask a few quick questions about your experience. Your feedback helps us improve our service. Would you have a moment to share your thoughts?',
+    campaign_status: 'scheduled',
+    enabled: true,
+    campaign_type: 'voice',
+    scheduled_at: new Date('2024-11-25T14:15:00.000Z').getTime(),
+    audience: [
+      { id: 9, type: 'Label', title: 'Active 30+ Days' },
+      { id: 10, type: 'Label', title: 'Product Users' },
+    ],
+    sender: { 
+      id: 4,
+      name: 'Jessica Rivera',
+      thumbnail: 'JR'
+    },
+    created_at: '2024-11-18T10:45:23.789Z',
+    updated_at: '2024-11-18T10:45:23.789Z',
+  }
+];
--- a/app/javascript/dashboard/components-next/Campaigns/EmptyState/CustomEmptyStateLayout.vue
+++ b/app/javascript/dashboard/components-next/Campaigns/EmptyState/CustomEmptyStateLayout.vue
@@ -0,0 +1,55 @@
+<script setup>
+import Policy from 'dashboard/components/policy.vue';
+
+defineProps({
+  title: {
+    type: String,
+    required: true,
+  },
+  subtitle: {
+    type: String,
+    required: true,
+  },
+  actionPerms: {
+    type: Array,
+    default: () => [],
+  },
+});
+</script>
+
+<template>
+  <section
+    class="relative flex flex-col items-center justify-center w-full h-full overflow-hidden"
+  >
+    <div
+      class="relative w-full max-w-[60rem] mx-auto overflow-hidden h-full max-h-[36rem]"
+    >
+      <div
+        class="w-full h-full space-y-4 overflow-y-hidden opacity-50 pointer-events-none"
+      >
+        <slot name="empty-state-item" />
+      </div>
+      <div
+        class="absolute inset-x-0 bottom-0 flex flex-col items-center justify-end w-full h-full bg-gradient-to-t from-n-background from-0% via-n-background/95 via-25% to-transparent"
+      >
+        <div class="flex flex-col items-center justify-center gap-6 w-full max-w-4xl mx-auto px-4">
+          <div class="flex flex-col items-center justify-center gap-3">
+            <h2
+              class="text-3xl font-medium text-center text-slate-900 dark:text-white font-interDisplay"
+            >
+              {{ title }}
+            </h2>
+            <p
+              class="max-w-2xl mx-auto text-base text-center text-slate-600 dark:text-slate-300 font-interDisplay tracking-[0.3px]"
+            >
+              {{ subtitle }}
+            </p>
+          </div>
+          <Policy :permissions="actionPerms">
+            <slot name="actions" />
+          </Policy>
+        </div>
+      </div>
+    </div>
+  </section>
+</template>
--- a/app/javascript/dashboard/components-next/Campaigns/EmptyState/VoiceCampaignEmptyState.vue
+++ b/app/javascript/dashboard/components-next/Campaigns/EmptyState/VoiceCampaignEmptyState.vue
@@ -0,0 +1,63 @@
+<script setup>
+import { VOICE_CAMPAIGN_EMPTY_STATE_CONTENT } from './CampaignEmptyStateContent';
+import { useI18n } from 'vue-i18n';
+
+import EmptyStateLayout from './CustomEmptyStateLayout.vue';
+import CampaignCard from 'dashboard/components-next/Campaigns/CampaignCard/CampaignCard.vue';
+
+defineProps({
+  title: {
+    type: String,
+    default: '',
+  },
+  subtitle: {
+    type: String,
+    default: '',
+  },
+});
+
+const { t } = useI18n();
+</script>
+
+<template>
+  <EmptyStateLayout :title="title" :subtitle="subtitle">
+    <template #empty-state-item>
+      <div class="flex flex-col gap-4 p-px">
+        <div 
+          v-for="(campaign, index) in VOICE_CAMPAIGN_EMPTY_STATE_CONTENT" 
+          :key="campaign.id"
+          :style="{
+            opacity: index === 0 ? 1 : index === 1 ? 0.7 : index === 2 ? 0.4 : 0.2
+          }"
+        >
+          <CampaignCard
+            :title="campaign.title"
+            :message="campaign.message"
+            :is-enabled="campaign.enabled"
+            :status="campaign.campaign_status"
+            :sender="campaign.sender"
+            :inbox="campaign.inbox"
+            :scheduled-at="campaign.scheduled_at"
+            :is-voice-type="true"
+          />
+        </div>
+      </div>
+    </template>
+    <template #actions>
+      <div class="mt-10 py-5 px-8 rounded-lg bg-slate-800/5 border border-slate-300/10 max-w-[32rem] mx-auto text-center shadow-sm">
+        <p class="mb-4 text-sm text-slate-700 dark:text-slate-300 font-medium">
+          {{ t('CAMPAIGN.VOICE.EMPTY_STATE.JS_API_DESCRIPTION') }}
+        </p>
+        <code class="block px-5 py-4 overflow-auto text-xs rounded bg-slate-800 text-slate-200 text-left">
+          chatwoot.triggerVoiceCampaign({
+            campaignId: 'CAMPAIGN_ID',
+            user: {
+              name: 'John Doe', 
+              phone: '+1234567890'
+            }
+          });
+        </code>
+      </div>
+    </template>
+  </EmptyStateLayout>
+</template>
--- a/app/javascript/dashboard/components-next/Campaigns/Pages/CampaignPage/CampaignList.vue
+++ b/app/javascript/dashboard/components-next/Campaigns/Pages/CampaignPage/CampaignList.vue
@@ -10,6 +10,10 @@ defineProps({
    type: Boolean,
    default: false,
  },
+  isVoiceType: {
+    type: Boolean,
+    default: false,
+  },
 });

 const emit = defineEmits(['edit', 'delete']);
@@ -31,6 +35,7 @@ const handleDelete = campaign => emit('delete', campaign);
      :inbox="campaign.inbox"
      :scheduled-at="campaign.scheduled_at"
      :is-live-chat-type="isLiveChatType"
+      :is-voice-type="isVoiceType"
      @edit="handleEdit(campaign)"
      @delete="handleDelete(campaign)"
    />
--- a/app/javascript/dashboard/components-next/Campaigns/Pages/CampaignPage/VoiceCampaign/VoiceCampaignDialog.vue
+++ b/app/javascript/dashboard/components-next/Campaigns/Pages/CampaignPage/VoiceCampaign/VoiceCampaignDialog.vue
@@ -0,0 +1,60 @@
+<script setup>
+import { onMounted } from 'vue';
+import { useI18n } from 'vue-i18n';
+import { useStore } from 'dashboard/composables/store';
+import { useAlert, useTrack } from 'dashboard/composables';
+import { CAMPAIGN_TYPES } from 'shared/constants/campaign.js';
+import { CAMPAIGNS_EVENTS } from 'dashboard/helper/AnalyticsHelper/events.js';
+
+import VoiceCampaignForm from './VoiceCampaignForm.vue';
+
+const emit = defineEmits(['close']);
+
+const store = useStore();
+const { t } = useI18n();
+
+onMounted(() => {
+  store.dispatch('inboxes/get');
+  store.dispatch('labels/get');
+});
+
+const addCampaign = async campaignDetails => {
+  try {
+    await store.dispatch('campaigns/create', {
+      ...campaignDetails,
+      campaign_type: CAMPAIGN_TYPES.VOICE,
+    });
+    
+    // tracking this here instead of the store to track the type of campaign
+    useTrack(CAMPAIGNS_EVENTS.CREATE_CAMPAIGN, {
+      type: CAMPAIGN_TYPES.VOICE,
+    });
+    
+    useAlert(t('CAMPAIGN.VOICE.CREATE.FORM.API.SUCCESS_MESSAGE'));
+  } catch (error) {
+    const errorMessage = error?.response?.message || t('CAMPAIGN.VOICE.CREATE.FORM.API.ERROR_MESSAGE');
+    useAlert(errorMessage);
+  }
+};
+
+const handleClose = () => emit('close');
+
+const handleSubmit = campaignDetails => {
+  addCampaign(campaignDetails);
+  handleClose();
+};
+</script>
+
+<template>
+  <div
+    class="w-[25rem] z-50 min-w-0 absolute top-10 ltr:right-0 rtl:left-0 bg-n-alpha-3 backdrop-blur-[100px] p-6 rounded-xl border border-slate-50 dark:border-slate-900 shadow-md flex flex-col gap-6 max-h-[85vh] overflow-y-auto"
+  >
+    <h3 class="text-base font-medium text-slate-900 dark:text-slate-50">
+      {{ t(`CAMPAIGN.VOICE.CREATE.TITLE`) }}
+    </h3>
+    <VoiceCampaignForm
+      @submit="handleSubmit"
+      @cancel="handleClose"
+    />
+  </div>
+</template>
--- a/app/javascript/dashboard/components-next/Campaigns/Pages/CampaignPage/VoiceCampaign/VoiceCampaignForm.vue
+++ b/app/javascript/dashboard/components-next/Campaigns/Pages/CampaignPage/VoiceCampaign/VoiceCampaignForm.vue
@@ -0,0 +1,189 @@
+<script setup>
+import { reactive, computed } from 'vue';
+import { useI18n } from 'vue-i18n';
+import { useVuelidate } from '@vuelidate/core';
+import { required, minLength } from '@vuelidate/validators';
+import { useMapGetter } from 'dashboard/composables/store';
+
+import Input from 'dashboard/components-next/input/Input.vue';
+import TextArea from 'dashboard/components-next/textarea/TextArea.vue';
+import Button from 'dashboard/components-next/button/Button.vue';
+import ComboBox from 'dashboard/components-next/combobox/ComboBox.vue';
+import TagMultiSelectComboBox from 'dashboard/components-next/combobox/TagMultiSelectComboBox.vue';
+
+const emit = defineEmits(['submit', 'cancel']);
+
+const { t } = useI18n();
+
+const formState = {
+  uiFlags: useMapGetter('campaigns/getUIFlags'),
+  labels: useMapGetter('labels/getLabels'),
+  inboxes: useMapGetter('inboxes/getVoiceInboxes'),
+};
+
+const initialState = {
+  title: '',
+  message: '',
+  inboxId: null,
+  scheduledAt: null,
+  selectedAudience: [],
+};
+
+const state = reactive({ ...initialState });
+
+const rules = {
+  title: { required, minLength: minLength(1) },
+  message: { required, minLength: minLength(1) },
+  inboxId: { required },
+  scheduledAt: { required },
+  selectedAudience: { required },
+};
+
+const v$ = useVuelidate(rules, state);
+
+const isCreating = computed(() => formState.uiFlags.value.isCreating);
+
+const currentDateTime = computed(() => {
+  // Added to disable the scheduled at field from being set to the current time
+  const now = new Date();
+  const localTime = new Date(now.getTime() - now.getTimezoneOffset() * 60000);
+  return localTime.toISOString().slice(0, 16);
+});
+
+const mapToOptions = (items, valueKey, labelKey) =>
+  items?.map(item => ({
+    value: item[valueKey],
+    label: item[labelKey],
+  })) ?? [];
+
+const audienceList = computed(() =>
+  mapToOptions(formState.labels.value, 'id', 'title')
+);
+
+const inboxOptions = computed(() =>
+  mapToOptions(formState.inboxes.value, 'id', 'name')
+);
+
+const getErrorMessage = (field, errorKey) => {
+  const baseKey = 'CAMPAIGN.VOICE.CREATE.FORM';
+  return v$.value[field].$error ? t(`${baseKey}.${errorKey}.ERROR`) : '';
+};
+
+const formErrors = computed(() => ({
+  title: getErrorMessage('title', 'TITLE'),
+  message: getErrorMessage('message', 'MESSAGE'),
+  inbox: getErrorMessage('inboxId', 'INBOX'),
+  scheduledAt: getErrorMessage('scheduledAt', 'SCHEDULED_AT'),
+  audience: getErrorMessage('selectedAudience', 'AUDIENCE'),
+}));
+
+const isSubmitDisabled = computed(() => v$.value.$invalid);
+
+const formatToUTCString = localDateTime =>
+  localDateTime ? new Date(localDateTime).toISOString() : null;
+
+const resetState = () => {
+  Object.assign(state, initialState);
+};
+
+const handleCancel = () => emit('cancel');
+
+const prepareCampaignDetails = () => ({
+  title: state.title,
+  message: state.message,
+  inbox_id: state.inboxId,
+  scheduled_at: formatToUTCString(state.scheduledAt),
+  audience: state.selectedAudience?.map(id => ({
+    id,
+    type: 'Label',
+  })),
+});
+
+const handleSubmit = async () => {
+  const isFormValid = await v$.value.$validate();
+  if (!isFormValid) return;
+
+  emit('submit', prepareCampaignDetails());
+  resetState();
+  handleCancel();
+};
+</script>
+
+<template>
+  <form class="flex flex-col gap-4" @submit.prevent="handleSubmit">
+    <Input
+      v-model="state.title"
+      :label="t('CAMPAIGN.VOICE.CREATE.FORM.TITLE.LABEL')"
+      :placeholder="t('CAMPAIGN.VOICE.CREATE.FORM.TITLE.PLACEHOLDER')"
+      :message="formErrors.title"
+      :message-type="formErrors.title ? 'error' : 'info'"
+    />
+
+    <TextArea
+      v-model="state.message"
+      :label="t('CAMPAIGN.VOICE.CREATE.FORM.MESSAGE.LABEL')"
+      :placeholder="t('CAMPAIGN.VOICE.CREATE.FORM.MESSAGE.PLACEHOLDER')"
+      show-character-count
+      :message="formErrors.message"
+      :message-type="formErrors.message ? 'error' : 'info'"
+    />
+
+    <div class="flex flex-col gap-1">
+      <label for="inbox" class="mb-0.5 text-sm font-medium text-n-slate-12">
+        {{ t('CAMPAIGN.VOICE.CREATE.FORM.INBOX.LABEL') }}
+      </label>
+      <ComboBox
+        id="inbox"
+        v-model="state.inboxId"
+        :options="inboxOptions"
+        :has-error="!!formErrors.inbox"
+        :placeholder="t('CAMPAIGN.VOICE.CREATE.FORM.INBOX.PLACEHOLDER')"
+        :message="formErrors.inbox"
+        class="[&>div>button]:bg-n-alpha-black2 [&>div>button:not(.focused)]:dark:outline-n-weak [&>div>button:not(.focused)]:hover:!outline-n-slate-6"
+      />
+    </div>
+
+    <div class="flex flex-col gap-1">
+      <label for="audience" class="mb-0.5 text-sm font-medium text-n-slate-12">
+        {{ t('CAMPAIGN.VOICE.CREATE.FORM.AUDIENCE.LABEL') }}
+      </label>
+      <TagMultiSelectComboBox
+        v-model="state.selectedAudience"
+        :options="audienceList"
+        :label="t('CAMPAIGN.VOICE.CREATE.FORM.AUDIENCE.LABEL')"
+        :placeholder="t('CAMPAIGN.VOICE.CREATE.FORM.AUDIENCE.PLACEHOLDER')"
+        :has-error="!!formErrors.audience"
+        :message="formErrors.audience"
+        class="[&>div>button]:bg-n-alpha-black2"
+      />
+    </div>
+
+    <Input
+      v-model="state.scheduledAt"
+      :label="t('CAMPAIGN.VOICE.CREATE.FORM.SCHEDULED_AT.LABEL')"
+      type="datetime-local"
+      :min="currentDateTime"
+      :placeholder="t('CAMPAIGN.VOICE.CREATE.FORM.SCHEDULED_AT.PLACEHOLDER')"
+      :message="formErrors.scheduledAt"
+      :message-type="formErrors.scheduledAt ? 'error' : 'info'"
+    />
+
+    <div class="flex items-center justify-between w-full gap-3">
+      <Button
+        variant="faded"
+        color="slate"
+        type="button"
+        :label="t('CAMPAIGN.VOICE.CREATE.FORM.BUTTONS.CANCEL')"
+        class="w-full bg-n-alpha-2 n-blue-text hover:bg-n-alpha-3"
+        @click="handleCancel"
+      />
+      <Button
+        :label="t('CAMPAIGN.VOICE.CREATE.FORM.BUTTONS.CREATE')"
+        class="w-full"
+        type="submit"
+        :is-loading="isCreating"
+        :disabled="isCreating || isSubmitDisabled"
+      />
+    </div>
+  </form>
+</template>
--- a/app/javascript/dashboard/components-next/NewConversation/components/ActionButtons.vue
+++ b/app/javascript/dashboard/components-next/NewConversation/components/ActionButtons.vue
@@ -15,6 +15,7 @@ import WhatsAppOptions from './WhatsAppOptions.vue';
 const props = defineProps({
  attachedFiles: { type: Array, default: () => [] },
  isWhatsappInbox: { type: Boolean, default: false },
+  isVoiceInbox: { type: Boolean, default: false },
  isEmailOrWebWidgetInbox: { type: Boolean, default: false },
  isTwilioSmsInbox: { type: Boolean, default: false },
  messageTemplates: { type: Array, default: () => [] },
@@ -113,6 +114,12 @@ const { onFileUpload } = useFileUpload({
 });

 const sendButtonLabel = computed(() => {
+  // For voice inboxes, show "Make a Call" instead of "Send"
+  if (props.isVoiceInbox) {
+    return t('COMPOSE_NEW_CONVERSATION.FORM.ACTION_BUTTONS.MAKE_CALL');
+  }
+  
+  // For all other inboxes, show the standard "Send" label
  const keyCode = isEditorHotKeyEnabled('cmd_enter') ? '⌘ + ↵' : '↵';
  return t('COMPOSE_NEW_CONVERSATION.FORM.ACTION_BUTTONS.SEND', {
    keyCode,
@@ -157,7 +164,7 @@ useKeyboardEvents(keyboardEvents);
        @send-message="emit('sendWhatsappMessage', $event)"
      />
      <div
-        v-if="!isWhatsappInbox && !hasNoInbox"
+        v-if="!isWhatsappInbox && !isVoiceInbox && !hasNoInbox"
        v-on-click-outside="() => (isEmojiPickerOpen = false)"
        class="relative"
      >
@@ -197,7 +204,7 @@ useKeyboardEvents(keyboardEvents);
        />
      </FileUpload>
      <Button
-        v-if="hasSelectedInbox && !isWhatsappInbox"
+        v-if="hasSelectedInbox && !isWhatsappInbox && !isVoiceInbox"
        icon="i-lucide-signature"
        color="slate"
        size="sm"
@@ -217,6 +224,7 @@ useKeyboardEvents(keyboardEvents);
      />
      <Button
        v-if="!isWhatsappInbox"
+        :icon="isVoiceInbox ? 'i-ri-phone-fill' : undefined"
        :label="sendButtonLabel"
        size="sm"
        class="!text-xs font-medium"
--- a/app/javascript/dashboard/components-next/NewConversation/components/ComposeNewConversationForm.vue
+++ b/app/javascript/dashboard/components-next/NewConversation/components/ComposeNewConversationForm.vue
@@ -68,6 +68,7 @@ const inboxTypes = computed(() => ({
  isWhatsapp: props.targetInbox?.channelType === INBOX_TYPES.WHATSAPP,
  isWebWidget: props.targetInbox?.channelType === INBOX_TYPES.WEB,
  isApi: props.targetInbox?.channelType === INBOX_TYPES.API,
+  isVoice: props.targetInbox?.channelType === INBOX_TYPES.VOICE,
  isEmailOrWebWidget:
    props.targetInbox?.channelType === INBOX_TYPES.EMAIL ||
    props.targetInbox?.channelType === INBOX_TYPES.WEB,
@@ -87,7 +88,7 @@ const inboxChannelType = computed(() => props.targetInbox?.channelType || '');
 const validationRules = computed(() => ({
  selectedContact: { required },
  targetInbox: { required },
-  message: { required: requiredIf(!inboxTypes.value.isWhatsapp) },
+  message: { required: requiredIf(!inboxTypes.value.isWhatsapp && !inboxTypes.value.isVoice) },
  subject: { required: requiredIf(inboxTypes.value.isEmail) },
 }));

@@ -311,7 +312,7 @@ const handleSendWhatsappMessage = async ({ message, templateParams }) => {
    />

    <MessageEditor
-      v-if="!inboxTypes.isWhatsapp && !showNoInboxAlert"
+      v-if="!inboxTypes.isWhatsapp && !inboxTypes.isVoice && !showNoInboxAlert"
      v-model="state.message"
      :message-signature="messageSignature"
      :send-with-signature="sendWithSignature"
@@ -321,7 +322,7 @@ const handleSendWhatsappMessage = async ({ message, templateParams }) => {
    />

    <AttachmentPreviews
-      v-if="state.attachedFiles.length > 0"
+      v-if="state.attachedFiles.length > 0 && !inboxTypes.isVoice"
      :attachments="state.attachedFiles"
      @update:attachments="state.attachedFiles = $event"
    />
@@ -329,6 +330,7 @@ const handleSendWhatsappMessage = async ({ message, templateParams }) => {
    <ActionButtons
      :attached-files="state.attachedFiles"
      :is-whatsapp-inbox="inboxTypes.isWhatsapp"
+      :is-voice-inbox="inboxTypes.isVoice"
      :is-email-or-web-widget-inbox="inboxTypes.isEmailOrWebWidget"
      :is-twilio-sms-inbox="inboxTypes.isTwilioSMS"
      :message-templates="whatsappMessageTemplates"
--- a/app/javascript/dashboard/components-next/NewConversation/helpers/composeConversationHelper.js
+++ b/app/javascript/dashboard/components-next/NewConversation/helpers/composeConversationHelper.js
@@ -8,8 +8,9 @@ const CHANNEL_PRIORITY = {
  'Channel::Whatsapp': 2,
  'Channel::Sms': 3,
  'Channel::TwilioSms': 4,
-  'Channel::WebWidget': 5,
-  'Channel::Api': 6,
+  'Channel::Voice': 5,
+  'Channel::WebWidget': 6,
+  'Channel::Api': 7,
 };

 export const generateLabelForContactableInboxesList = ({
@@ -23,7 +24,8 @@ export const generateLabelForContactableInboxesList = ({
  }
  if (
    channelType === INBOX_TYPES.TWILIO ||
-    channelType === INBOX_TYPES.WHATSAPP
+    channelType === INBOX_TYPES.WHATSAPP ||
+    channelType === INBOX_TYPES.VOICE
  ) {
    return `${name} (${phoneNumber})`;
  }
--- a/app/javascript/dashboard/components-next/sidebar/Sidebar.vue
+++ b/app/javascript/dashboard/components-next/sidebar/Sidebar.vue
@@ -325,6 +325,11 @@ const menuItems = computed(() => {
          label: t('SIDEBAR.SMS'),
          to: accountScopedRoute('campaigns_sms_index'),
        },
+        {
+          name: 'Voice',
+          label: t('SIDEBAR.VOICE'),
+          to: accountScopedRoute('campaigns_voice_index'),
+        },
      ],
    },
    {
--- a/app/javascript/dashboard/components/widgets/FloatingCallWidget.vue
+++ b/app/javascript/dashboard/components/widgets/FloatingCallWidget.vue
@@ -3,6 +3,7 @@ import { computed, ref, watch, onMounted, onBeforeUnmount } from 'vue';
 import { useStore } from 'vuex';
 import { useAlert } from 'dashboard/composables';
 import { useI18n } from 'vue-i18n';
+import { frontendURL, conversationUrl } from 'dashboard/helper/URLHelper';
 import VoiceAPI from 'dashboard/api/channels/voice';
 import ContactAPI from 'dashboard/api/contacts';
 import DashboardAudioNotificationHelper from 'dashboard/helper/AudioAlerts/DashboardAudioNotificationHelper';
@@ -322,7 +323,7 @@ export default {
      }, 300);
    };

-    // Accept incoming call
+    // Accept incoming call and redirect to conversation
    const acceptCall = async () => {
      console.log('Accepting incoming call with SID:', incomingCall.value?.callSid);
      
@@ -380,6 +381,19 @@ export default {
            
            // Emit event
            emit('callJoined');
+            
+            // IMPORTANT: Redirect to the conversation view
+            if (conversationId) {
+              const accountId = this.$route.params.accountId;
+              const path = frontendURL(
+                conversationUrl({
+                  accountId,
+                  id: conversationId,
+                })
+              );
+              console.log(`Redirecting to conversation path: ${path}`);
+              this.$router.push({ path });
+            }
          } else {
            throw new Error('Failed to join call via WebRTC or phone');
          }
--- a/app/javascript/dashboard/i18n/locale/en/campaign.json
+++ b/app/javascript/dashboard/i18n/locale/en/campaign.json
@@ -1,5 +1,9 @@
 {
  "CAMPAIGN": {
+    "BADGE": {
+      "ACTIVE": "Active",
+      "COMPLETED": "Completed"
+    },
    "LIVE_CHAT": {
      "HEADER_TITLE": "Live chat campaigns",
      "NEW_CAMPAIGN": "Create campaign",
@@ -137,6 +141,80 @@
        }
      }
    },
+    "VOICE": {
+      "HEADER_TITLE": "Voice campaigns",
+      "NEW_CAMPAIGN": "Create campaign",
+      "EMPTY_STATE": {
+        "TITLE": "No voice campaigns are available",
+        "SUBTITLE": "Make customer outreach more personal with AI-powered voice calls. Perfect for appointment reminders, verifications, and follow-ups that feel natural. Your AI assistant can adapt to customer responses, gather information, and enrich leads—saving your team valuable time.",
+        "JS_API_DESCRIPTION": "You can trigger voice campaigns programmatically using our JavaScript API:"
+      },
+      "CARD": {
+        "STATUS": {
+          "COMPLETED": "Completed",
+          "SCHEDULED": "Scheduled"
+        },
+        "CAMPAIGN_DETAILS": {
+          "SENT_BY": "Sent by ",
+          "FROM": " from ",
+          "ON": " on ",
+          "BOT": "Bot"
+        }
+      },
+      "EMPTY_STATE_BADGE": {
+        "ENABLED": "Enabled",
+        "DISABLED": "Disabled"
+      },
+      "DETAILS": {
+        "MESSAGE": "Message",
+        "INBOX": "Inbox",
+        "AUDIENCE": "Audience",
+        "SCHEDULED_AT": "Scheduled at"
+      },
+      "CREATE": {
+        "TITLE": "Create voice campaign",
+        "FORM": {
+          "TITLE": {
+            "LABEL": "Title",
+            "PLACEHOLDER": "Enter the title of your voice campaign",
+            "ERROR": "Title is required"
+          },
+          "MESSAGE": {
+            "LABEL": "Call Script",
+            "PLACEHOLDER": "Add the prompt to guide the AI during this call. Be specific about tone, information to gather, and how to handle different responses.",
+            "ERROR": "Call script is required"
+          },
+          "INBOX": {
+            "LABEL": "Voice Inbox",
+            "PLACEHOLDER": "Select voice inbox",
+            "ERROR": "Voice inbox is required"
+          },
+          "SENT_BY": {
+            "LABEL": "Sent by",
+            "PLACEHOLDER": "Select sender",
+            "ERROR": "Sender is required"
+          },
+          "AUDIENCE": {
+            "LABEL": "Audience",
+            "PLACEHOLDER": "Select audience labels",
+            "ERROR": "Audience is required"
+          },
+          "SCHEDULED_AT": {
+            "LABEL": "Scheduled time",
+            "PLACEHOLDER": "Select when to start the campaign",
+            "ERROR": "Scheduled time is required"
+          },
+          "BUTTONS": {
+            "CREATE": "Create",
+            "CANCEL": "Cancel"
+          },
+          "API": {
+            "SUCCESS_MESSAGE": "Voice campaign created successfully",
+            "ERROR_MESSAGE": "There was an error. Please try again."
+          }
+        }
+      }
+    },
    "CONFIRM_DELETE": {
      "TITLE": "Are you sure to delete?",
      "DESCRIPTION": "The delete action is permanent and cannot be reversed.",
--- a/app/javascript/dashboard/i18n/locale/en/contact.json
+++ b/app/javascript/dashboard/i18n/locale/en/contact.json
@@ -603,7 +603,8 @@
      },
      "ACTION_BUTTONS": {
        "DISCARD": "Discard",
-        "SEND": "Send ({keyCode})"
+        "SEND": "Send ({keyCode})",
+        "MAKE_CALL": "Make a Call"
      }
    }
  }
--- a/app/javascript/dashboard/i18n/locale/en/settings.json
+++ b/app/javascript/dashboard/i18n/locale/en/settings.json
@@ -312,6 +312,7 @@
    "CSAT": "CSAT",
    "LIVE_CHAT": "Live Chat",
    "SMS": "SMS",
+    "VOICE": "Voice",
    "CAMPAIGNS": "Campaigns",
    "ONGOING": "Ongoing",
    "ONE_OFF": "One off",
--- a/app/javascript/dashboard/routes/dashboard/campaigns/campaigns.routes.js
+++ b/app/javascript/dashboard/routes/dashboard/campaigns/campaigns.routes.js
@@ -3,6 +3,7 @@ import { frontendURL } from 'dashboard/helper/URLHelper.js';
 import CampaignsPageRouteView from './pages/CampaignsPageRouteView.vue';
 import LiveChatCampaignsPage from './pages/LiveChatCampaignsPage.vue';
 import SMSCampaignsPage from './pages/SMSCampaignsPage.vue';
+import VoiceCampaignsPage from './pages/VoiceCampaignsPage.vue';
 import { FEATURE_FLAGS } from 'dashboard/featureFlags';

 const meta = {
@@ -50,6 +51,12 @@ const campaignsRoutes = {
          meta,
          component: SMSCampaignsPage,
        },
+        {
+          path: 'voice',
+          name: 'campaigns_voice_index',
+          meta,
+          component: VoiceCampaignsPage,
+        },
      ],
    },
  ],
--- a/app/javascript/dashboard/routes/dashboard/campaigns/pages/VoiceCampaignsPage.vue
+++ b/app/javascript/dashboard/routes/dashboard/campaigns/pages/VoiceCampaignsPage.vue
@@ -0,0 +1,76 @@
+<script setup>
+import { computed, ref } from 'vue';
+import { useI18n } from 'vue-i18n';
+import { useToggle } from '@vueuse/core';
+import { useStoreGetters, useMapGetter } from 'dashboard/composables/store';
+import { CAMPAIGN_TYPES } from 'shared/constants/campaign.js';
+
+import Spinner from 'dashboard/components-next/spinner/Spinner.vue';
+import CampaignLayout from 'dashboard/components-next/Campaigns/CampaignLayout.vue';
+import CampaignList from 'dashboard/components-next/Campaigns/Pages/CampaignPage/CampaignList.vue';
+import VoiceCampaignDialog from 'dashboard/components-next/Campaigns/Pages/CampaignPage/VoiceCampaign/VoiceCampaignDialog.vue';
+import ConfirmDeleteCampaignDialog from 'dashboard/components-next/Campaigns/Pages/CampaignPage/ConfirmDeleteCampaignDialog.vue';
+import VoiceCampaignEmptyState from 'dashboard/components-next/Campaigns/EmptyState/VoiceCampaignEmptyState.vue';
+
+const { t } = useI18n();
+const getters = useStoreGetters();
+
+const selectedCampaign = ref(null);
+const [showVoiceCampaignDialog, toggleVoiceCampaignDialog] = useToggle();
+
+const uiFlags = useMapGetter('campaigns/getUIFlags');
+const isFetchingCampaigns = computed(() => uiFlags.value.isFetching);
+
+const confirmDeleteCampaignDialogRef = ref(null);
+
+const voiceCampaigns = computed(() =>
+  getters['campaigns/getCampaigns'].value(CAMPAIGN_TYPES.VOICE)
+);
+
+const hasNoVoiceCampaigns = computed(
+  () => voiceCampaigns.value?.length === 0 && !isFetchingCampaigns.value
+);
+
+const handleDelete = campaign => {
+  selectedCampaign.value = campaign;
+  confirmDeleteCampaignDialogRef.value.dialogRef.open();
+};
+</script>
+
+<template>
+  <CampaignLayout
+    :header-title="t('CAMPAIGN.VOICE.HEADER_TITLE')"
+    :button-label="t('CAMPAIGN.VOICE.NEW_CAMPAIGN')"
+    @click="toggleVoiceCampaignDialog()"
+    @close="toggleVoiceCampaignDialog(false)"
+  >
+    <template #action>
+      <VoiceCampaignDialog
+        v-if="showVoiceCampaignDialog"
+        @close="toggleVoiceCampaignDialog(false)"
+      />
+    </template>
+    <div
+      v-if="isFetchingCampaigns"
+      class="flex items-center justify-center py-10 text-n-slate-11"
+    >
+      <Spinner />
+    </div>
+    <CampaignList
+      v-else-if="!hasNoVoiceCampaigns"
+      :campaigns="voiceCampaigns"
+      :is-voice-type="true"
+      @delete="handleDelete"
+    />
+    <VoiceCampaignEmptyState
+      v-else
+      :title="t('CAMPAIGN.VOICE.EMPTY_STATE.TITLE')"
+      :subtitle="t('CAMPAIGN.VOICE.EMPTY_STATE.SUBTITLE')"
+      class="pt-14"
+    />
+    <ConfirmDeleteCampaignDialog
+      ref="confirmDeleteCampaignDialogRef"
+      :selected-campaign="selectedCampaign"
+    />
+  </CampaignLayout>
+</template>
--- a/app/javascript/dashboard/routes/dashboard/conversation/contact/ContactInfo.vue
+++ b/app/javascript/dashboard/routes/dashboard/conversation/contact/ContactInfo.vue
@@ -21,6 +21,7 @@ import {
  getConversationDashboardRoute,
 } from '../../../../helper/routeHelpers';
 import { emitter } from 'shared/helpers/mitt';
+import { frontendURL, conversationUrl } from 'dashboard/helper/URLHelper';

 export default {
  components: {
@@ -213,6 +214,19 @@ export default {
          window.app.$data.showCallWidget = true;
        }

+        // IMPORTANT: Redirect to the conversation view
+        if (conversation.id) {
+          const accountId = this.$route.params.accountId;
+          const path = frontendURL(
+            conversationUrl({
+              accountId,
+              id: conversation.id,
+            })
+          );
+          console.log(`Redirecting to conversation path: ${path}`);
+          this.$router.push({ path });
+        }
+
        // After a brief delay, force update UI
        setTimeout(() => {
          this.$forceUpdate();
--- a/app/javascript/dashboard/store/modules/inboxes.js
+++ b/app/javascript/dashboard/store/modules/inboxes.js
@@ -117,6 +117,12 @@ export const getters = {
        (item.channel_type === INBOX_TYPES.TWILIO && item.medium === 'sms')
    );
  },
+  getVoiceInboxes($state) {
+    return $state.records.filter(
+      item =>
+        item.channel_type === INBOX_TYPES.VOICE
+    );
+  },
  dialogFlowEnabledInboxes($state) {
    return $state.records.filter(
      item => item.channel_type !== INBOX_TYPES.EMAIL
--- a/app/javascript/shared/constants/campaign.js
+++ b/app/javascript/shared/constants/campaign.js
@@ -1,4 +1,5 @@
 export const CAMPAIGN_TYPES = {
  ONGOING: 'ongoing',
  ONE_OFF: 'one_off',
+  VOICE: 'voice',
 };
--- a/app/services/contacts/contactable_inboxes_service.rb
+++ b/app/services/contacts/contactable_inboxes_service.rb
@@ -22,6 +22,8 @@ class Contacts::ContactableInboxesService
      api_contactable_inbox(inbox)
    when 'Channel::WebWidget'
      website_contactable_inbox(inbox)
+    when 'Channel::Voice'
+      voice_contactable_inbox(inbox)
    end
  end

@@ -70,4 +72,10 @@ class Contacts::ContactableInboxesService
      { source_id: "whatsapp:#{@contact.phone_number}", inbox: inbox }
    end
  end
+  
+  def voice_contactable_inbox(inbox)
+    return if @contact.phone_number.blank?
+    
+    { source_id: @contact.phone_number, inbox: inbox }
+  end
 end