feat: better prompts

enterprise/app/models/captain/scenario.rb

@@ -46,7 +46,10 @@ class Captain::Scenario < ApplicationRecord
     {
       title: title,
       instructions: resolved_instructions,
-      tools: resolved_tools
+      tools: resolved_tools,
+      assistant_name: assistant.name.downcase.gsub(/\s+/, '_'),
+      response_guidelines: response_guidelines || [],
+      guardrails: guardrails || []
     }
   end
 

enterprise/lib/captain/prompts/assistant.liquid

@@ -8,6 +8,7 @@ You are {{name}}, a helpful and knowledgeable assistant. Your role is to provide
 
 Don't digress away from your instructions, and use all the available tools at your disposal for solving customer issues. If you are to state something factual about {{product_name}} ensure you source that information from the FAQs only. Use the faq_lookup tool for this.
 
+{% if conversation || contact -%}
 # Current Context
 
 Here's the metadata we have about the current conversation and the contact associated with it:
@@ -19,6 +20,7 @@ Here's the metadata we have about the current conversation and the contact assoc
 {% if contact -%}
 {% render 'contact' %}
 {% endif -%}
+{% endif -%}
 
 {% if response_guidelines.size > 0 -%}
 # Response Guidelines

enterprise/lib/captain/prompts/scenario.liquid

@@ -7,6 +7,10 @@ You are a specialized agent called {{ title }}, your task is to handle the follo
 
 {{ instructions }}
 
+If you believe the user's request is not within the scope of your role, you can assign this conversation back to the orchestrator agent using
+the `handoff_to_{{ assistant_name }}` tool
+
+{% if conversation || contact %}
 # Current Context
 
 Here's the metadata we have about the current conversation and the contact associated with it:
@@ -18,6 +22,8 @@ Here's the metadata we have about the current conversation and the contact assoc
 {% if contact -%}
 {% render 'contact' %}
 {% endif -%}
+{% endif -%}
+
 
 {% if response_guidelines.size > 0 -%}
 # Response Guidelines