diff --git a/app/javascript/dashboard/components/widgets/WootWriter/Editor.vue b/app/javascript/dashboard/components/widgets/WootWriter/Editor.vue
index 8fe929354..2180a870d 100644
--- a/app/javascript/dashboard/components/widgets/WootWriter/Editor.vue
+++ b/app/javascript/dashboard/components/widgets/WootWriter/Editor.vue
@@ -17,6 +17,8 @@ import { BUS_EVENTS } from 'shared/constants/busEvents';
 import TagAgents from '../conversation/TagAgents.vue';
 import CannedResponse from '../conversation/CannedResponse.vue';
 import VariableList from '../conversation/VariableList.vue';
+import KeyboardEmojiSelector from './keyboardEmojiSelector.vue';
+
 import {
   appendSignature,
   removeSignature,
@@ -24,6 +26,7 @@ import {
   scrollCursorIntoView,
   findNodeToInsertImage,
   setURLWithQueryAndSize,
+  getContentNode,
 } from 'dashboard/helper/editorHelper';
 
 const TYPING_INDICATOR_IDLE_TIME = 4000;
@@ -35,10 +38,8 @@ import {
 } from 'shared/helpers/KeyboardHelpers';
 import keyboardEventListenerMixins from 'shared/mixins/keyboardEventListenerMixins';
 import { useUISettings } from 'dashboard/composables/useUISettings';
-import {
-  replaceVariablesInMessage,
-  createTypingIndicator,
-} from '@chatwoot/utils';
+
+import { createTypingIndicator } from '@chatwoot/utils';
 import { CONVERSATION_EVENTS } from '../../../helper/AnalyticsHelper/events';
 import { checkFileSizeLimit } from 'shared/helpers/FileHelper';
 import { uploadFile } from 'dashboard/helper/uploadHelper';
@@ -71,7 +72,12 @@ const createState = (
 
 export default {
   name: 'WootMessageEditor',
-  components: { TagAgents, CannedResponse, VariableList },
+  components: {
+    TagAgents,
+    CannedResponse,
+    VariableList,
+    KeyboardEmojiSelector,
+  },
   mixins: [keyboardEventListenerMixins],
   props: {
     value: { type: String, default: '' },
@@ -119,9 +125,11 @@ export default {
       showUserMentions: false,
       showCannedMenu: false,
       showVariables: false,
+      showEmojiMenu: false,
       mentionSearchKey: '',
       cannedSearchTerm: '',
       variableSearchTerm: '',
+      emojiSearchTerm: '',
       editorView: null,
       range: null,
       state: undefined,
@@ -169,7 +177,7 @@ export default {
             this.editorView = args.view;
             this.range = args.range;
 
-            this.mentionSearchKey = args.text.replace('@', '');
+            this.mentionSearchKey = args.text;
 
             return false;
           },
@@ -198,7 +206,7 @@ export default {
             this.editorView = args.view;
             this.range = args.range;
 
-            this.cannedSearchTerm = args.text.replace('/', '');
+            this.cannedSearchTerm = args.text;
             return false;
           },
           onExit: () => {
@@ -226,7 +234,7 @@ export default {
             this.editorView = args.view;
             this.range = args.range;
 
-            this.variableSearchTerm = args.text.replace('{{', '');
+            this.variableSearchTerm = args.text;
             return false;
           },
           onExit: () => {
@@ -238,6 +246,31 @@ export default {
             return event.keyCode === 13 && this.showVariables;
           },
         }),
+        suggestionsPlugin({
+          matcher: triggerCharacters(':', 1), // Trigger after ':' and at least 1 characters
+          suggestionClass: '',
+          onEnter: args => {
+            this.showEmojiMenu = true;
+            this.emojiSearchTerm = args.text || '';
+            this.range = args.range;
+            this.editorView = args.view;
+            return false;
+          },
+          onChange: args => {
+            this.editorView = args.view;
+            this.range = args.range;
+            this.emojiSearchTerm = args.text;
+            return false;
+          },
+          onExit: () => {
+            this.emojiSearchTerm = '';
+            this.showEmojiMenu = false;
+            return false;
+          },
+          onKeyDown: ({ event }) => {
+            return event.keyCode === 13 && this.showEmojiMenu;
+          },
+        }),
       ];
     },
     sendWithSignature() {
@@ -267,6 +300,8 @@ export default {
     },
     editorId() {
       this.showCannedMenu = false;
+      this.showEmojiMenu = false;
+      this.showVariables = false;
       this.cannedSearchTerm = '';
       this.reloadState(this.value);
     },
@@ -517,57 +552,36 @@ export default {
       this.editorView.dispatch(tr.setSelection(selection));
       this.editorView.focus();
     },
-    insertMentionNode(mentionItem) {
+    /**
+     * Inserts special content (mention, canned response, variable, emoji) into the editor.
+     * @param {string} type - The type of special content to insert. Possible values: 'mention', 'canned_response', 'variable', 'emoji'.
+     * @param {Object|string} content - The content to insert, depending on the type.
+     */
+    insertSpecialContent(type, content) {
       if (!this.editorView) {
-        return null;
-      }
-      const node = this.editorView.state.schema.nodes.mention.create({
-        userId: mentionItem.id,
-        userFullName: mentionItem.name,
-      });
-
-      this.insertNodeIntoEditor(node, this.range.from, this.range.to);
-      this.$track(CONVERSATION_EVENTS.USED_MENTIONS);
-
-      return false;
-    },
-    insertCannedResponse(cannedItem) {
-      const updatedMessage = replaceVariablesInMessage({
-        message: cannedItem,
-        variables: this.variables,
-      });
-
-      if (!this.editorView) {
-        return null;
+        return;
       }
 
-      let node = new MessageMarkdownTransformer(messageSchema).parse(
-        updatedMessage
+      let { node, from, to } = getContentNode(
+        this.editorView,
+        type,
+        content,
+        this.range,
+        this.variables
       );
 
-      const from =
-        node.textContent === updatedMessage
-          ? this.range.from
-          : this.range.from - 1;
-
-      this.insertNodeIntoEditor(node, from, this.range.to);
-
-      this.$track(CONVERSATION_EVENTS.INSERTED_A_CANNED_RESPONSE);
-      return false;
-    },
-    insertVariable(variable) {
-      if (!this.editorView) {
-        return null;
-      }
-
-      const content = `{{${variable}}}`;
-      let node = this.editorView.state.schema.text(content);
-      const { from, to } = this.range;
+      if (!node) return;
 
       this.insertNodeIntoEditor(node, from, to);
-      this.showVariables = false;
-      this.$track(CONVERSATION_EVENTS.INSERTED_A_VARIABLE);
-      return false;
+
+      const event_map = {
+        mention: CONVERSATION_EVENTS.USED_MENTIONS,
+        cannedResponse: CONVERSATION_EVENTS.INSERTED_A_CANNED_RESPONSE,
+        variable: CONVERSATION_EVENTS.INSERTED_A_VARIABLE,
+        emoji: CONVERSATION_EVENTS.INSERTED_AN_EMOJI,
+      };
+
+      this.$track(event_map[type]);
     },
     openFileBrowser() {
       this.$refs.imageUpload.click();
@@ -687,17 +701,22 @@ export default {
     <TagAgents
       v-if="showUserMentions && isPrivate"
       :search-key="mentionSearchKey"
-      @click="insertMentionNode"
+      @click="content => insertSpecialContent('mention', content)"
     />
     <CannedResponse
       v-if="shouldShowCannedResponses"
       :search-key="cannedSearchTerm"
-      @click="insertCannedResponse"
+      @click="content => insertSpecialContent('cannedResponse', content)"
     />
     <VariableList
       v-if="shouldShowVariables"
       :search-key="variableSearchTerm"
-      @click="insertVariable"
+      @click="content => insertSpecialContent('variable', content)"
+    />
+    <KeyboardEmojiSelector
+      v-if="showEmojiMenu"
+      :search-key="emojiSearchTerm"
+      @click="emoji => insertSpecialContent('emoji', emoji)"
     />
     <input
       ref="imageUpload"
diff --git a/app/javascript/dashboard/components/widgets/WootWriter/keyboardEmojiSelector.vue b/app/javascript/dashboard/components/widgets/WootWriter/keyboardEmojiSelector.vue
new file mode 100644
index 000000000..ee06e8ea5
--- /dev/null
+++ b/app/javascript/dashboard/components/widgets/WootWriter/keyboardEmojiSelector.vue
@@ -0,0 +1,68 @@
+<script setup>
+import { shallowRef, computed, onMounted } from 'vue';
+import emojis from 'shared/components/emoji/emojisGroup.json';
+import MentionBox from '../mentions/MentionBox.vue';
+
+const props = defineProps({
+  searchKey: {
+    type: String,
+    default: '',
+  },
+});
+
+const emit = defineEmits(['click']);
+
+const allEmojis = shallowRef([]);
+
+const items = computed(() => {
+  if (!props.searchKey) return [];
+  const searchTerm = props.searchKey.toLowerCase();
+  return allEmojis.value.filter(emoji =>
+    emoji.searchString.includes(searchTerm)
+  );
+});
+
+function loadEmojis() {
+  allEmojis.value = emojis.flatMap(group =>
+    group.emojis.map(emoji => ({
+      ...emoji,
+      searchString: `${emoji.slug} ${emoji.name}`.toLowerCase(),
+    }))
+  );
+}
+
+function handleMentionClick(item = {}) {
+  emit('click', item.emoji);
+}
+
+onMounted(() => {
+  loadEmojis();
+});
+</script>
+
+<!-- eslint-disable-next-line vue/no-root-v-if -->
+<template>
+  <MentionBox
+    v-if="items.length"
+    type="emoji"
+    :items="items"
+    @mentionSelect="handleMentionClick"
+  >
+    <template #default="{ item, selected }">
+      <span
+        class="max-w-full inline-flex items-center gap-0.5 min-w-0 mb-0 text-sm font-medium text-slate-900 dark:text-slate-100 group-hover:text-woot-500 dark:group-hover:text-woot-500 truncate"
+      >
+        {{ item.emoji }}
+        <p
+          class="relative mb-0 truncate bottom-px"
+          :class="{
+            'text-woot-500 dark:text-woot-500': selected,
+            'font-normal': !selected,
+          }"
+        >
+          :{{ item.slug }}
+        </p>
+      </span>
+    </template>
+  </MentionBox>
+</template>
diff --git a/app/javascript/dashboard/components/widgets/conversation/CannedResponse.vue b/app/javascript/dashboard/components/widgets/conversation/CannedResponse.vue
index 1600a9cff..1cdc57a0f 100644
--- a/app/javascript/dashboard/components/widgets/conversation/CannedResponse.vue
+++ b/app/javascript/dashboard/components/widgets/conversation/CannedResponse.vue
@@ -41,14 +41,11 @@ export default {
 };
 </script>
 
+<!-- eslint-disable-next-line vue/no-root-v-if -->
 <template>
   <MentionBox
     v-if="items.length"
     :items="items"
     @mentionSelect="handleMentionClick"
-  >
-    <template slot-scope="{ item }">
-      <strong>{{ item.label }}</strong> - {{ item.description }}
-    </template>
-  </MentionBox>
+  />
 </template>
diff --git a/app/javascript/dashboard/components/widgets/conversation/VariableList.vue b/app/javascript/dashboard/components/widgets/conversation/VariableList.vue
index 66ad8965d..ab9dc57d8 100644
--- a/app/javascript/dashboard/components/widgets/conversation/VariableList.vue
+++ b/app/javascript/dashboard/components/widgets/conversation/VariableList.vue
@@ -56,20 +56,14 @@ export default {
 };
 </script>
 
+<!-- eslint-disable-next-line vue/no-root-v-if -->
 <template>
   <MentionBox
     v-if="items.length"
     type="variable"
     :items="items"
     @mentionSelect="handleVariableClick"
-  >
-    <template slot-scope="{ item }">
-      <span class="text-capitalize variable--list-label">
-        {{ item.description }}
-      </span>
-      ({{ item.label }})
-    </template>
-  </MentionBox>
+  />
 </template>
 
 <style scoped>
diff --git a/app/javascript/dashboard/components/widgets/mentions/MentionBox.vue b/app/javascript/dashboard/components/widgets/mentions/MentionBox.vue
index fe1357a8d..aa12fc6ec 100644
--- a/app/javascript/dashboard/components/widgets/mentions/MentionBox.vue
+++ b/app/javascript/dashboard/components/widgets/mentions/MentionBox.vue
@@ -90,22 +90,24 @@ const variableKey = (item = {}) => {
           }"
           @click="onListItemSelection(index)"
         >
-          <p
-            class="max-w-full min-w-0 mb-0 overflow-hidden text-sm font-medium text-slate-900 dark:text-slate-100 group-hover:text-woot-500 dark:group-hover:text-woot-500 text-ellipsis whitespace-nowrap"
-            :class="{
-              'text-woot-500 dark:text-woot-500': index === selectedIndex,
-            }"
-          >
-            {{ item.description }}
-          </p>
-          <p
-            class="max-w-full min-w-0 mb-0 overflow-hidden text-xs text-slate-500 dark:text-slate-300 group-hover:text-woot-500 dark:group-hover:text-woot-500 text-ellipsis whitespace-nowrap"
-            :class="{
-              'text-woot-500 dark:text-woot-500': index === selectedIndex,
-            }"
-          >
-            {{ variableKey(item) }}
-          </p>
+          <slot :item="item" :index="index" :selected="index === selectedIndex">
+            <p
+              class="max-w-full min-w-0 mb-0 overflow-hidden text-sm font-medium text-slate-900 dark:text-slate-100 group-hover:text-woot-500 dark:group-hover:text-woot-500 text-ellipsis whitespace-nowrap"
+              :class="{
+                'text-woot-500 dark:text-woot-500': index === selectedIndex,
+              }"
+            >
+              {{ item.description }}
+            </p>
+            <p
+              class="max-w-full min-w-0 mb-0 overflow-hidden text-xs text-slate-500 dark:text-slate-300 group-hover:text-woot-500 dark:group-hover:text-woot-500 text-ellipsis whitespace-nowrap"
+              :class="{
+                'text-woot-500 dark:text-woot-500': index === selectedIndex,
+              }"
+            >
+              {{ variableKey(item) }}
+            </p>
+          </slot>
         </button>
       </woot-dropdown-item>
     </ul>
diff --git a/app/javascript/dashboard/helper/AnalyticsHelper/events.js b/app/javascript/dashboard/helper/AnalyticsHelper/events.js
index 4b378c74a..e20c48330 100644
--- a/app/javascript/dashboard/helper/AnalyticsHelper/events.js
+++ b/app/javascript/dashboard/helper/AnalyticsHelper/events.js
@@ -5,6 +5,7 @@ export const CONVERSATION_EVENTS = Object.freeze({
   INSERTED_A_CANNED_RESPONSE: 'Inserted a canned response',
   TRANSLATE_A_MESSAGE: 'Translated a message',
   INSERTED_A_VARIABLE: 'Inserted a variable',
+  INSERTED_AN_EMOJI: 'Inserted an emoji',
   USED_MENTIONS: 'Used mentions',
   SEARCH_CONVERSATION: 'Searched conversations',
   APPLY_FILTER: 'Applied filters in the conversation list',
diff --git a/app/javascript/dashboard/helper/editorHelper.js b/app/javascript/dashboard/helper/editorHelper.js
index 0403b62fe..e728a76f7 100644
--- a/app/javascript/dashboard/helper/editorHelper.js
+++ b/app/javascript/dashboard/helper/editorHelper.js
@@ -3,6 +3,8 @@ import {
   MessageMarkdownTransformer,
   MessageMarkdownSerializer,
 } from '@chatwoot/prosemirror-schema';
+import { replaceVariablesInMessage } from '@chatwoot/utils';
+
 import * as Sentry from '@sentry/browser';
 
 /**
@@ -281,3 +283,92 @@ export function setURLWithQueryAndSize(selectedImageNode, size, editorView) {
     }
   }
 }
+
+/**
+ * Content Node Creation Helper Functions for
+ * - mention
+ * - canned response
+ * - variable
+ * - emoji
+ */
+
+/**
+ * Centralized node creation function that handles the creation of different types of nodes based on the specified type.
+ * @param {Object} editorView - The editor view instance.
+ * @param {string} nodeType - The type of node to create ('mention', 'cannedResponse', 'variable', 'emoji').
+ * @param {Object|string} content - The content needed to create the node, which varies based on node type.
+ * @returns {Object|null} - The created ProseMirror node or null if the type is not supported.
+ */
+const createNode = (editorView, nodeType, content) => {
+  const { state } = editorView;
+  switch (nodeType) {
+    case 'mention':
+      return state.schema.nodes.mention.create({
+        userId: content.id,
+        userFullName: content.name,
+      });
+    case 'cannedResponse':
+      return new MessageMarkdownTransformer(messageSchema).parse(content);
+    case 'variable':
+      return state.schema.text(`{{${content}}}`);
+    case 'emoji':
+      return state.schema.text(content);
+    default:
+      return null;
+  }
+};
+
+/**
+ * Object mapping types to their respective node creation functions.
+ */
+const nodeCreators = {
+  mention: (editorView, content, from, to) => ({
+    node: createNode(editorView, 'mention', content),
+    from,
+    to,
+  }),
+  cannedResponse: (editorView, content, from, to, variables) => {
+    const updatedMessage = replaceVariablesInMessage({
+      message: content,
+      variables,
+    });
+    const node = createNode(editorView, 'cannedResponse', updatedMessage);
+    return {
+      node,
+      from: node.textContent === updatedMessage ? from : from - 1,
+      to,
+    };
+  },
+  variable: (editorView, content, from, to) => ({
+    node: createNode(editorView, 'variable', content),
+    from,
+    to,
+  }),
+  emoji: (editorView, content, from, to) => ({
+    node: createNode(editorView, 'emoji', content),
+    from,
+    to,
+  }),
+};
+
+/**
+ * Retrieves a content node based on the specified type and content, using a functional approach to select the appropriate node creation function.
+ * @param {Object} editorView - The editor view instance.
+ * @param {string} type - The type of content node to create ('mention', 'cannedResponse', 'variable', 'emoji').
+ * @param {string|Object} content - The content to be transformed into a node.
+ * @param {Object} range - An object containing 'from' and 'to' properties indicating the range in the document where the node should be placed.
+ * @param {Object} variables - Optional. Variables to replace in the content, used for 'cannedResponse' type.
+ * @returns {Object} - An object containing the created node and the updated 'from' and 'to' positions.
+ */
+export const getContentNode = (
+  editorView,
+  type,
+  content,
+  { from, to },
+  variables
+) => {
+  const creator = nodeCreators[type];
+  return creator
+    ? creator(editorView, content, from, to, variables)
+    : { node: null, from, to };
+};
diff --git a/app/javascript/dashboard/helper/specs/editorContentHelper.spec.js b/app/javascript/dashboard/helper/specs/editorContentHelper.spec.js
new file mode 100644
index 000000000..a90c0c233
--- /dev/null
+++ b/app/javascript/dashboard/helper/specs/editorContentHelper.spec.js
@@ -0,0 +1,127 @@
+// Moved from editorHelper.spec.js to editorContentHelper.spec.js
+// the mock of chatwoot/prosemirror-schema is getting conflicted with other specs
+import { getContentNode } from '../editorHelper';
+import {
+  MessageMarkdownTransformer,
+  messageSchema,
+} from '@chatwoot/prosemirror-schema';
+import { replaceVariablesInMessage } from '@chatwoot/utils';
+
+vi.mock('@chatwoot/prosemirror-schema', () => ({
+  MessageMarkdownTransformer: vi.fn(),
+  messageSchema: {},
+}));
+
+vi.mock('@chatwoot/utils', () => ({
+  replaceVariablesInMessage: vi.fn(),
+}));
+
+describe('getContentNode', () => {
+  let editorView;
+
+  beforeEach(() => {
+    editorView = {
+      state: {
+        schema: {
+          nodes: {
+            mention: {
+              create: vi.fn(),
+            },
+          },
+          text: vi.fn(),
+        },
+      },
+    };
+  });
+
+  describe('getMentionNode', () => {
+    it('should create a mention node', () => {
+      const content = { id: 1, name: 'John Doe' };
+      const from = 0;
+      const to = 10;
+      getContentNode(editorView, 'mention', content, {
+        from,
+        to,
+      });
+
+      expect(editorView.state.schema.nodes.mention.create).toHaveBeenCalledWith(
+        {
+          userId: content.id,
+          userFullName: content.name,
+        }
+      );
+    });
+  });
+
+  describe('getCannedResponseNode', () => {
+    it('should create a canned response node', () => {
+      const content = 'Hello {{name}}';
+      const variables = { name: 'John' };
+      const from = 0;
+      const to = 10;
+      const updatedMessage = 'Hello John';
+
+      replaceVariablesInMessage.mockReturnValue(updatedMessage);
+      MessageMarkdownTransformer.mockImplementation(() => ({
+        parse: vi.fn().mockReturnValue({ textContent: updatedMessage }),
+      }));
+
+      const { node } = getContentNode(
+        editorView,
+        'cannedResponse',
+        content,
+        { from, to },
+        variables
+      );
+
+      expect(replaceVariablesInMessage).toHaveBeenCalledWith({
+        message: content,
+        variables,
+      });
+      expect(MessageMarkdownTransformer).toHaveBeenCalledWith(messageSchema);
+      expect(node.textContent).toBe(updatedMessage);
+    });
+  });
+
+  describe('getVariableNode', () => {
+    it('should create a variable node', () => {
+      const content = 'name';
+      const from = 0;
+      const to = 10;
+      getContentNode(editorView, 'variable', content, {
+        from,
+        to,
+      });
+
+      expect(editorView.state.schema.text).toHaveBeenCalledWith('{{name}}');
+    });
+  });
+
+  describe('getEmojiNode', () => {
+    it('should create an emoji node', () => {
+      const content = '😊';
+      const from = 0;
+      const to = 2;
+      getContentNode(editorView, 'emoji', content, {
+        from,
+        to,
+      });
+
+      expect(editorView.state.schema.text).toHaveBeenCalledWith('😊');
+    });
+  });
+
+  describe('getContentNode', () => {
+    it('should return null for invalid type', () => {
+      const content = 'invalid';
+      const from = 0;
+      const to = 10;
+      const { node } = getContentNode(editorView, 'invalid', content, {
+        from,
+        to,
+      });
+
+      expect(node).toBeNull();
+    });
+  });
+});
diff --git a/package.json b/package.json
index b63b51905..159b4441e 100644
--- a/package.json
+++ b/package.json
@@ -31,7 +31,7 @@
   "dependencies": {
     "@braid/vue-formulate": "^2.5.2",
     "@chatwoot/ninja-keys": "1.2.3",
-    "@chatwoot/prosemirror-schema": "1.0.11",
+    "@chatwoot/prosemirror-schema": "1.0.13",
     "@chatwoot/utils": "^0.0.25",
     "@hcaptcha/vue-hcaptcha": "^0.3.2",
     "@june-so/analytics-next": "^2.0.0",
diff --git a/yarn.lock b/yarn.lock
index cf2aeeebc..8997ae02b 100644
--- a/yarn.lock
+++ b/yarn.lock
@@ -2914,10 +2914,10 @@
     hotkeys-js "3.8.7"
     lit "2.2.6"
 
-"@chatwoot/prosemirror-schema@1.0.11":
-  version "1.0.11"
-  resolved "https://registry.yarnpkg.com/@chatwoot/prosemirror-schema/-/prosemirror-schema-1.0.11.tgz#b66201be8b09cd4c6370a60607cc5d4f9d924bdb"
-  integrity sha512-OAUa1CuHtetEPh/ZhRkMLVQHY2/eesCRb2IRdVzjh0z+4spp3fG826y8FbOEsa7m4hisNirnGF/mDH+NMmYetw==
+"@chatwoot/prosemirror-schema@1.0.13":
+  version "1.0.13"
+  resolved "https://registry.yarnpkg.com/@chatwoot/prosemirror-schema/-/prosemirror-schema-1.0.13.tgz#1b7cd82e16bd66d8fcd96bc3415b56e7e40841a0"
+  integrity sha512-Ki7H2kUxkbDup+A8useTRQb2F45BxdTe1C9VsX4oSRh3WHqWriedEMmpnZy1SCzRm0zEFCw57RA4XppgZVkfrg==
   dependencies:
     markdown-it-sup "^1.0.0"
     prosemirror-commands "^1.1.4"