Merge branch 'release/3.5.1'

.devcontainer/Dockerfile

@@ -2,7 +2,7 @@
 # It has the dependencies already installed so that codespace will boot up fast
 FROM ghcr.io/chatwoot/chatwoot_codespace:latest
 
-# Do the set up required for chatwoot app 
+# Do the set up required for chatwoot app
 WORKDIR /workspace
 COPY . /workspace
 RUN yarn && gem install bundler && bundle install

.devcontainer/Dockerfile.base

@@ -1,10 +1,14 @@
 
-ARG VARIANT=ubuntu-20.04
-FROM mcr.microsoft.com/vscode/devcontainers/base:${VARIANT}
+ARG VARIANT
+
+FROM mcr.microsoft.com/vscode/devcontainers/base:0-${VARIANT}
+
+ARG NODE_VERSION
+ARG RUBY_VERSION
+ARG USER_UID
+ARG USER_GID
 
 # Update args in docker-compose.yaml to set the UID/GID of the "vscode" user.
-ARG USER_UID=1000
-ARG USER_GID=$USER_UID
 RUN if [ "$USER_GID" != "1000" ] || [ "$USER_UID" != "1000" ]; then \
         groupmod --gid $USER_GID vscode \
         && usermod --uid $USER_UID --gid $USER_GID vscode \
@@ -27,10 +31,10 @@ RUN apt-get update && export DEBIAN_FRONTEND=noninteractive \
     tmux \
     zsh \
     git-flow \
-    npm
+    npm \
+    libyaml-dev
 
 # Install rbenv and ruby
-ARG RUBY_VERSION="3.2.2"
 RUN git clone https://github.com/rbenv/rbenv.git ~/.rbenv \
     &&  echo 'export PATH="$HOME/.rbenv/bin:$PATH"' >> ~/.bashrc \
     &&  echo 'eval "$(rbenv init -)"' >> ~/.bashrc
@@ -46,7 +50,7 @@ RUN rbenv install $RUBY_VERSION && \
 RUN curl -L https://github.com/DarthSim/overmind/releases/download/v2.1.0/overmind-v2.1.0-linux-amd64.gz > overmind.gz \
   && gunzip overmind.gz \
   && sudo mv overmind /usr/local/bin \
-  && chmod +x /usr/local/bin/overmind 
+  && chmod +x /usr/local/bin/overmind
 
 
 # Install gh
@@ -56,7 +60,7 @@ RUN curl -fsSL https://cli.github.com/packages/githubcli-archive-keyring.gpg | s
    && sudo apt install gh
 
 
-# Do the set up required for chatwoot app 
+# Do the set up required for chatwoot app
 WORKDIR /workspace
 COPY . /workspace
 
@@ -65,8 +69,7 @@ COPY Gemfile Gemfile.lock ./
 RUN gem install bundler && bundle install
 
 # set up node js
-RUN npm install npm@latest -g && \
-    npm install n -g && \
-    n latest
+RUN npm install n -g && \
+    n $NODE_VERSION
 RUN npm install --global yarn
 RUN yarn

.devcontainer/docker-compose.yml

@@ -1,30 +1,41 @@
 # https://github.com/microsoft/vscode-dev-containers/blob/master/containers/python-3-postgres/.devcontainer/docker-compose.yml
 # https://github.com/microsoft/vscode-dev-containers/blob/master/containers/ruby-rails/.devcontainer/devcontainer.json
-# 
+#
 
 version: '3'
 
 services:
-  app: 
+  base: 
+    build:
+      context: ..
+      dockerfile: .devcontainer/Dockerfile.base
+      args:
+        VARIANT: "ubuntu-22.04"
+        NODE_VERSION: "20.9.0"
+        RUBY_VERSION: "3.2.2"
+        # On Linux, you may need to update USER_UID and USER_GID below if not your local UID is not 1000.
+        USER_UID: "1000"
+        USER_GID: "1000"
+    image: base:latest
+        
+  app:
     build:
       context: ..
       dockerfile: .devcontainer/Dockerfile
       args:
-        # Update 'VARIANT' to pick a Ruby version: https://github.com/microsoft/vscode-dev-containers/tree/main/containers/ruby
-        VARIANT: 3
-        # [Choice] Install Node.js
-        INSTALL_NODE: "true"
-        NODE_VERSION: "lts/*"
+        VARIANT: "ubuntu-22.04"
+        NODE_VERSION: "20.9.0"
+        RUBY_VERSION: "3.2.2"
         # On Linux, you may need to update USER_UID and USER_GID below if not your local UID is not 1000.
-        USER_UID: 1000
-        USER_GID: 1000
+        USER_UID: "1000"
+        USER_GID: "1000"
 
     volumes:
       - ..:/workspace:cached
-  
+
     # Overrides default command so things don't shut down after the process ends.
     command: sleep infinity
-    
+
     # Runs app on the same network as the database container, allows "forwardPorts" in devcontainer.json function.
     network_mode: service:db
 
@@ -49,8 +60,7 @@ services:
     restart: unless-stopped
     image: mailhog/mailhog
     network_mode: service:db
-  
+
 volumes:
   postgres-data:
   redis-data:
-  

.github/workflows/publish_codespace_image.yml

@@ -19,5 +19,6 @@ jobs:
 
     - name: Build the Codespace Base Image
       run: |
-        docker build . -t ghcr.io/chatwoot/chatwoot_codespace:latest -f .devcontainer/Dockerfile.base 
+        docker-compose -f .devcontainer/docker-compose.yml build base
+        docker tag base:latest ghcr.io/chatwoot/chatwoot_codespace:latest
         docker push ghcr.io/chatwoot/chatwoot_codespace:latest

app/actions/contact_identify_action.rb

@@ -104,7 +104,7 @@ class ContactIdentifyAction
     # TODO: replace reject { |_k, v| v.blank? } with compact_blank when rails is upgraded
     @contact.discard_invalid_attrs if discard_invalid_attrs
     @contact.save!
-    Avatar::AvatarFromUrlJob.perform_later(@contact, params[:avatar_url]) if params[:avatar_url].present?
+    Avatar::AvatarFromUrlJob.perform_later(@contact, params[:avatar_url]) if params[:avatar_url].present? && !@contact.avatar.attached?
   end
 
   def merge_contact(base_contact, merge_contact)

app/builders/notification_builder.rb

@@ -2,8 +2,6 @@ class NotificationBuilder
   pattr_initialize [:notification_type!, :user!, :account!, :primary_actor!, :secondary_actor]
 
   def perform
-    return unless user_subscribed_to_notification?
-
     build_notification
   end
 
@@ -16,7 +14,7 @@ class NotificationBuilder
   def user_subscribed_to_notification?
     notification_setting = user.notification_settings.find_by(account_id: account.id)
     # added for the case where an assignee might be removed from the account but remains in conversation
-    return if notification_setting.blank?
+    return false if notification_setting.blank?
 
     return true if notification_setting.public_send("email_#{notification_type}?")
     return true if notification_setting.public_send("push_#{notification_type}?")
@@ -25,6 +23,9 @@ class NotificationBuilder
   end
 
   def build_notification
+    # Create conversation_creation notification only if user is subscribed to it
+    return if notification_type == 'conversation_creation' && !user_subscribed_to_notification?
+
     user.notifications.create!(
       notification_type: notification_type,
       account: account,

app/controllers/api/v1/accounts/notifications_controller.rb

@@ -7,9 +7,9 @@ class Api::V1::Accounts::NotificationsController < Api::V1::Accounts::BaseContro
   before_action :set_current_page, only: [:index]
 
   def index
-    @unread_count = current_user.notifications.where(account_id: current_account.id, read_at: nil).count
-    @count = notifications.count
-    @notifications = notifications.page(@current_page).per(RESULTS_PER_PAGE)
+    @unread_count = notification_finder.unread_count
+    @notifications = notification_finder.perform
+    @count = @notifications.count
   end
 
   def read_all
@@ -35,7 +35,7 @@ class Api::V1::Accounts::NotificationsController < Api::V1::Accounts::BaseContro
   end
 
   def unread_count
-    @unread_count = current_user.notifications.where(account_id: current_account.id, read_at: nil).count
+    @unread_count = notification_finder.unread_count
     render json: @unread_count
   end
 
@@ -61,7 +61,7 @@ class Api::V1::Accounts::NotificationsController < Api::V1::Accounts::BaseContro
     @current_page = params[:page] || 1
   end
 
-  def notifications
-    @notifications ||= current_user.notifications.where(account_id: current_account.id)
+  def notification_finder
+    @notification_finder ||= NotificationFinder.new(Current.user, Current.account, params)
   end
 end

app/finders/notification_finder.rb

@@ -0,0 +1,47 @@
+class NotificationFinder
+  attr_reader :current_user, :current_account, :params
+
+  RESULTS_PER_PAGE = 15
+
+  def initialize(current_user, current_account, params = {})
+    @current_user = current_user
+    @current_account = current_account
+    @params = params
+    set_up
+  end
+
+  def perform
+    notifications
+  end
+
+  def unread_count
+    @notifications.where(read_at: nil).count
+  end
+
+  def count
+    @notifications.count
+  end
+
+  private
+
+  def set_up
+    find_all_notifications
+    filter_by_status
+  end
+
+  def find_all_notifications
+    @notifications = current_user.notifications.where(account_id: @current_account.id)
+  end
+
+  def filter_by_status
+    @notifications = @notifications.where('snoozed_until > ?', DateTime.now.utc) if params[:status] == 'snoozed'
+  end
+
+  def current_page
+    params[:page] || 1
+  end
+
+  def notifications
+    @notifications.page(current_page).per(RESULTS_PER_PAGE).order(last_activity_at: :desc)
+  end
+end

app/javascript/dashboard/assets/scss/widgets/_modal.scss

@@ -1,7 +1,7 @@
 .modal-mask {
   // @include flex;
   // @include flex-align(center, middle);
-  @apply flex items-center justify-center bg-modal dark:bg-modal z-[9990] h-full left-0 fixed top-0 w-full;
+  @apply flex items-center justify-center bg-modal-backdrop-light dark:bg-modal-backdrop-dark  z-[9990] h-full left-0 fixed top-0 w-full;
 }
 
 .page-top-bar {

app/javascript/dashboard/components/widgets/WootWriter/ReplyBottomPanel.vue

@@ -101,10 +101,10 @@
       <transition name="modal-fade">
         <div
           v-show="$refs.upload && $refs.upload.dropActive"
-          class="fixed top-0 bottom-0 left-0 right-0 z-20 flex flex-col items-center justify-center w-full h-full gap-2 text-slate-600 dark:text-slate-200 bg-white_transparent dark:bg-black_transparent"
+          class="fixed top-0 bottom-0 left-0 right-0 z-20 flex flex-col items-center justify-center w-full h-full gap-2 text-slate-900 dark:text-slate-50 bg-modal-backdrop-light dark:bg-modal-backdrop-dark"
         >
           <fluent-icon icon="cloud-backup" size="40" />
-          <h4 class="page-sub-title text-slate-600 dark:text-slate-200">
+          <h4 class="page-sub-title text-slate-900 dark:text-slate-50">
             {{ $t('CONVERSATION.REPLYBOX.DRAG_DROP') }}
           </h4>
         </div>

app/javascript/dashboard/i18n/locale/am/advancedFilters.json

@@ -1,18 +1,18 @@
 {
   "FILTER": {
-    "TITLE": "Filter Conversations",
-    "SUBTITLE": "Add filters below and hit 'Apply filters' to filter conversations.",
+    "TITLE": "Filter conversations",
+    "SUBTITLE": "Add your filters below and hit 'Apply filters' to cut through the chat clutter.",
     "EDIT_CUSTOM_FILTER": "Edit Folder",
     "CUSTOM_VIEWS_SUBTITLE": "Add or remove filters and update your folder.",
-    "ADD_NEW_FILTER": "Add Filter",
-    "FILTER_DELETE_ERROR": "You should have atleast one filter to save",
+    "ADD_NEW_FILTER": "Add filter",
+    "FILTER_DELETE_ERROR": "Oops, looks like we can't save nothing! Please add at least one filter to save it.",
     "SUBMIT_BUTTON_LABEL": "Apply filters",
     "UPDATE_BUTTON_LABEL": "Update folder",
     "CANCEL_BUTTON_LABEL": "Cancel",
-    "CLEAR_BUTTON_LABEL": "Clear Filters",
-    "EMPTY_VALUE_ERROR": "Value is required",
+    "CLEAR_BUTTON_LABEL": "Clear filters",
     "FOLDER_LABEL": "Folder Name",
     "FOLDER_QUERY_LABEL": "Folder Query",
+    "EMPTY_VALUE_ERROR": "Value is required.",
     "TOOLTIP_LABEL": "Filter conversations",
     "QUERY_DROPDOWN_LABELS": {
       "AND": "AND",
@@ -36,44 +36,44 @@
     },
     "ATTRIBUTES": {
       "STATUS": "Status",
-      "ASSIGNEE_NAME": "Assignee Name",
-      "INBOX_NAME": "Inbox Name",
-      "TEAM_NAME": "Team Name",
-      "CONVERSATION_IDENTIFIER": "Conversation Identifier",
-      "CAMPAIGN_NAME": "Campaign Name",
+      "ASSIGNEE_NAME": "Assignee name",
+      "INBOX_NAME": "Inbox name",
+      "TEAM_NAME": "Team name",
+      "CONVERSATION_IDENTIFIER": "Conversation identifier",
+      "CAMPAIGN_NAME": "Campaign name",
       "LABELS": "Labels",
-      "BROWSER_LANGUAGE": "Browser Language",
+      "BROWSER_LANGUAGE": "Browser language",
       "PRIORITY": "Priority",
-      "COUNTRY_NAME": "Country Name",
+      "COUNTRY_NAME": "Country name",
       "REFERER_LINK": "Referer link",
       "CUSTOM_ATTRIBUTE_LIST": "List",
       "CUSTOM_ATTRIBUTE_TEXT": "Text",
       "CUSTOM_ATTRIBUTE_NUMBER": "Number",
       "CUSTOM_ATTRIBUTE_LINK": "Link",
       "CUSTOM_ATTRIBUTE_CHECKBOX": "Checkbox",
-      "CREATED_AT": "Created At",
-      "LAST_ACTIVITY": "Last Activity"
+      "CREATED_AT": "Created at",
+      "LAST_ACTIVITY": "Last activity"
     },
     "GROUPS": {
-      "STANDARD_FILTERS": "Standard Filters",
-      "ADDITIONAL_FILTERS": "Additional Filters",
-      "CUSTOM_ATTRIBUTES": "Custom Attributes"
+      "STANDARD_FILTERS": "Standard filters",
+      "ADDITIONAL_FILTERS": "Additional filters",
+      "CUSTOM_ATTRIBUTES": "Custom attributes"
     },
     "CUSTOM_VIEWS": {
       "ADD": {
         "TITLE": "Do you want to save this filter?",
         "LABEL": "Name this filter",
-        "PLACEHOLDER": "Enter a name for this filter",
-        "ERROR_MESSAGE": "Name is required",
+        "PLACEHOLDER": "Name your filter to refer it later.",
+        "ERROR_MESSAGE": "Name is required.",
         "SAVE_BUTTON": "Save filter",
         "CANCEL_BUTTON": "Cancel",
         "API_FOLDERS": {
-          "SUCCESS_MESSAGE": "Folder created successfully",
-          "ERROR_MESSAGE": "Error while creating folder"
+          "SUCCESS_MESSAGE": "Folder created successfully.",
+          "ERROR_MESSAGE": "Error while creating folder."
         },
         "API_SEGMENTS": {
-          "SUCCESS_MESSAGE": "Segment created successfully",
-          "ERROR_MESSAGE": "Error while creating segment"
+          "SUCCESS_MESSAGE": "Segment created successfully.",
+          "ERROR_MESSAGE": "Error while creating segment."
         }
       },
       "EDIT": {
@@ -83,19 +83,19 @@
         "DELETE_BUTTON": "Delete filter",
         "MODAL": {
           "CONFIRM": {
-            "TITLE": "Confirm Deletion",
+            "TITLE": "Confirm deletion",
             "MESSAGE": "Are you sure to delete the filter ",
-            "YES": "Yes, Delete",
-            "NO": "No, Keep it"
+            "YES": "Yes, delete",
+            "NO": "No, keep it"
           }
         },
         "API_FOLDERS": {
-          "SUCCESS_MESSAGE": "Folder deleted successfully",
-          "ERROR_MESSAGE": "Error while deleting folder"
+          "SUCCESS_MESSAGE": "Folder deleted successfully.",
+          "ERROR_MESSAGE": "Error while deleting folder."
         },
         "API_SEGMENTS": {
-          "SUCCESS_MESSAGE": "Segment deleted successfully",
-          "ERROR_MESSAGE": "Error while deleting segment"
+          "SUCCESS_MESSAGE": "Segment deleted successfully.",
+          "ERROR_MESSAGE": "Error while deleting segment."
         }
       }
     }

app/javascript/dashboard/i18n/locale/am/agentBots.json

@@ -1,73 +1,73 @@
 {
   "AGENT_BOTS": {
     "HEADER": "Bots",
-    "LOADING_EDITOR": "Loading Editor...",
-    "HEADER_BTN_TXT": "Add Bot Configuration",
-    "SIDEBAR_TXT": "<p><b>Agent Bots</b> <p>Agent bots allows you to automate the conversations</p>",
+    "LOADING_EDITOR": "Loading editor...",
+    "HEADER_BTN_TXT": "Add bot configuration",
+    "SIDEBAR_TXT": "<p><b>Agent Bots</b> <p>Agent Bots are like the most fabulous members of your team. They can handle the small stuff, so you can focus on the stuff that matters. Give them a try.</p> <p> You can manage your bots from this page or create new ones using the 'Add bot configuraton' button.</p> <p> Open the <a href=\"https://www.chatwoot.com/hc/chatwoot-user-guide-cloud-version/articles/1677497472-how-to-use-agent-bots\" target=\"blank\">Agent bots handbook</a> in another tab for a helping hand.</p>",
     "CSML_BOT_EDITOR": {
       "NAME": {
-        "LABEL": "Bot Name",
-        "PLACEHOLDER": "Give your bot a name",
-        "ERROR": "Bot name is required"
+        "LABEL": "Bot name",
+        "PLACEHOLDER": "Name your bot.",
+        "ERROR": "Bot name is required."
       },
       "DESCRIPTION": {
-        "LABEL": "Bot Description",
+        "LABEL": "Bot description",
         "PLACEHOLDER": "What does this bot do?"
       },
       "BOT_CONFIG": {
-        "ERROR": "Please enter your CSML bot configuration above",
-        "API_ERROR": "Your CSML configuration is invalid, please fix it and try again."
+        "ERROR": "Please enter your CSML bot configuration above.",
+        "API_ERROR": "Your CSML configuration is invalid. Please fix it and try again."
       },
       "SUBMIT": "Validate and save"
     },
     "BOT_CONFIGURATION": {
       "TITLE": "Select an agent bot",
-      "DESC": "You can set an agent bot from the list to this inbox. The bot can initially handle the conversation and transfer it to an agent when needed.",
+      "DESC": "Assign an Agent Bot to your inbox. They can handle initial conversations and transfer them to a live agent when necessary.",
       "SUBMIT": "Update",
-      "DISCONNECT": "Disconnect Bot",
-      "SUCCESS_MESSAGE": "Successfully updated the agent bot",
-      "DISCONNECTED_SUCCESS_MESSAGE": "Successfully disconnected the agent bot",
-      "ERROR_MESSAGE": "Could not update the agent bot, please try again later",
-      "DISCONNECTED_ERROR_MESSAGE": "Could not disconnect the agent bot, please try again later",
-      "SELECT_PLACEHOLDER": "Select Bot"
+      "DISCONNECT": "Disconnect bot",
+      "SUCCESS_MESSAGE": "Successfully updated the agent bot.",
+      "DISCONNECTED_SUCCESS_MESSAGE": "Successfully disconnected the agent bot.",
+      "ERROR_MESSAGE": "Could not update the agent bot. Please try again.",
+      "DISCONNECTED_ERROR_MESSAGE": "Could not disconnect the agent bot. Please try again.",
+      "SELECT_PLACEHOLDER": "Select bot"
     },
     "ADD": {
       "TITLE": "Configure new bot",
       "CANCEL_BUTTON_TEXT": "Cancel",
       "API": {
-        "SUCCESS_MESSAGE": "Bot added successfully",
-        "ERROR_MESSAGE": "Could not add bot, Please try again later"
+        "SUCCESS_MESSAGE": "Bot added successfully.",
+        "ERROR_MESSAGE": "Could not add bot. Please try again later."
       }
     },
     "LIST": {
-      "404": "No Bots found, you can create a bot by clicking the 'Configure new bot' Button ↗",
-      "LOADING": "Fetching Bots...",
-      "TYPE": "Bot Type"
+      "404": "No bots found. You can create a bot by clicking the 'Configure new bot' button ↗",
+      "LOADING": "Fetching bots...",
+      "TYPE": "Bot type"
     },
     "DELETE": {
       "BUTTON_TEXT": "Delete",
-      "TITLE": "Delete Bot",
+      "TITLE": "Delete bot",
       "SUBMIT": "Delete",
       "CANCEL_BUTTON_TEXT": "Cancel",
-      "DESCRIPTION": "Are you sure you want to delete this bot? This action is irreversible",
+      "DESCRIPTION": "Are you sure you want to delete this bot? This action is irreversible.",
       "API": {
-        "SUCCESS_MESSAGE": "Bot deleted successfully",
-        "ERROR_MESSAGE": "Could not able to delete bot, Please try again later"
+        "SUCCESS_MESSAGE": "Bot deleted successfully.",
+        "ERROR_MESSAGE": "Could not delete bot. Please try again."
       }
     },
     "EDIT": {
       "BUTTON_TEXT": "Edit",
-      "LOADING": "Fetching Bots...",
-      "TITLE": "Edit Bot",
+      "LOADING": "Fetching bots...",
+      "TITLE": "Edit bot",
       "CANCEL_BUTTON_TEXT": "Cancel",
       "API": {
-        "SUCCESS_MESSAGE": "Bot updated successfully",
-        "ERROR_MESSAGE": "Could not update bot, Please try again later"
+        "SUCCESS_MESSAGE": "Bot updated successfully.",
+        "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
     "TYPES": {
-      "WEBHOOK": "Webhook Bot",
-      "CSML": "CSML Bot"
+      "WEBHOOK": "Webhook bot",
+      "CSML": "CSML bot"
     }
   }
 }

app/javascript/dashboard/i18n/locale/am/bulkActions.json

@@ -1,40 +1,40 @@
 {
   "BULK_ACTION": {
     "CONVERSATIONS_SELECTED": "%{conversationCount} conversations selected",
-    "AGENT_SELECT_LABEL": "Select Agent",
+    "AGENT_SELECT_LABEL": "Select agent",
     "ASSIGN_CONFIRMATION_LABEL": "Are you sure to assign %{conversationCount} %{conversationLabel} to",
     "UNASSIGN_CONFIRMATION_LABEL": "Are you sure to unassign %{conversationCount} %{conversationLabel}?",
     "GO_BACK_LABEL": "Go back",
     "ASSIGN_LABEL": "Assign",
     "YES": "Yes",
-    "ASSIGN_AGENT_TOOLTIP": "Assign Agent",
+    "ASSIGN_AGENT_TOOLTIP": "Assign agent",
     "ASSIGN_TEAM_TOOLTIP": "Assign team",
-    "ASSIGN_SUCCESFUL": "Conversations assigned successfully",
-    "ASSIGN_FAILED": "Failed to assign conversations, please try again",
-    "RESOLVE_SUCCESFUL": "Conversations resolved successfully",
-    "RESOLVE_FAILED": "Failed to resolve conversations, please try again",
+    "ASSIGN_SUCCESFUL": "Conversations assigned successfully.",
+    "ASSIGN_FAILED": "Failed to assign conversations. Please try again.",
+    "RESOLVE_SUCCESFUL": "Conversations resolved successfully.",
+    "RESOLVE_FAILED": "Failed to resolve conversations. Please try again.",
     "ALL_CONVERSATIONS_SELECTED_ALERT": "Conversations visible on this page are only selected.",
-    "AGENT_LIST_LOADING": "Loading Agents",
+    "AGENT_LIST_LOADING": "Loading agents",
     "UPDATE": {
       "CHANGE_STATUS": "Change status",
-      "SNOOZE_UNTIL_NEXT_REPLY": "Snooze until next reply",
+      "SNOOZE_UNTIL_NEXT_REPLY": "Snooze until next reply.",
       "UPDATE_SUCCESFUL": "Conversation status updated successfully.",
-      "UPDATE_FAILED": "Failed to update conversations, please try again"
+      "UPDATE_FAILED": "Failed to update conversations. Please try again."
     },
     "LABELS": {
-      "ASSIGN_LABELS": "Assign Labels",
+      "ASSIGN_LABELS": "Assign labels",
       "NO_LABELS_FOUND": "No labels found for",
       "ASSIGN_SELECTED_LABELS": "Assign selected labels",
-      "ASSIGN_SUCCESFUL": "Labels assigned successfully",
-      "ASSIGN_FAILED": "Failed to assign labels, please try again"
+      "ASSIGN_SUCCESFUL": "Labels assigned successfully.",
+      "ASSIGN_FAILED": "Failed to assign labels. Please try again."
     },
     "TEAMS": {
-      "TEAM_SELECT_LABEL": "Select Team",
+      "TEAM_SELECT_LABEL": "Select team",
       "NONE": "None",
       "NO_TEAMS_AVAILABLE": "There are no teams added to this account yet.",
-      "ASSIGN_SELECTED_TEAMS": "Assign selected team",
-      "ASSIGN_SUCCESFUL": "Teams assiged successfully",
-      "ASSIGN_FAILED": "Failed to assign team, please try again"
+      "ASSIGN_SELECTED_TEAMS": "Assign selected team.",
+      "ASSIGN_SUCCESFUL": "Teams assiged successfully.",
+      "ASSIGN_FAILED": "Failed to assign team. Please try again."
     }
   }
 }

app/javascript/dashboard/i18n/locale/am/cannedMgmt.json

@@ -1,75 +1,75 @@
 {
   "CANNED_MGMT": {
     "HEADER": "Canned Responses",
-    "HEADER_BTN_TXT": "Add Canned Response",
-    "LOADING": "Fetching Canned Responses",
-    "SEARCH_404": "There are no items matching this query",
-    "SIDEBAR_TXT": "<p><b>Canned Responses</b> </p><p> Canned Responses are saved reply templates which can be used to quickly send out a reply to a conversation. </p><p> For creating a Canned Response, just click on the <b>Add Canned Response</b>. You can also edit or delete an existing Canned Response by clicking on the Edit or Delete button </p><p> Canned responses are used with the help of <b>Short Codes</b>. Agents can access canned responses while on a chat by typing <b>'/'</b> followed by the short code. </p>",
+    "HEADER_BTN_TXT": "Add canned response",
+    "LOADING": "Fetching canned responses...",
+    "SEARCH_404": "There are no items matching this query.",
+    "SIDEBAR_TXT": "<p><b>Canned Responses</b> </p><p> Canned Responses are pre-written reply templates that help you quickly respond to a conversation. To insert a canned response during a chat, agents can type a short code preceded by a '/' character. </p><p> You can manage your canned responses from this page or create new ones using the \"Add canned response\" button.</p><p>Open the <a target=\"_blank\" href=\"https://www.chatwoot.com/hc/chatwoot-user-guide-cloud-version/articles/1677501325-how-to-create-saved-reply-templates-with-canned-responses\">Canned Responses handbook</a> in another tab for a helping hand.</p><p>Also, check out the all-new <a href=\"https://www.chatwoot.com/tools/canned-responses-library\" target=\"_blank\">Canned Responses Library</a>.</p>",
     "LIST": {
       "404": "There are no canned responses available in this account.",
       "TITLE": "Manage canned responses",
-      "DESC": "Canned Responses are predefined reply templates which can be used to quickly send out replies to tickets.",
+      "DESC": "Canned Responses are predefined reply templates which can be used to quickly send out replies to conversations.",
       "TABLE_HEADER": [
-        "Short Code",
+        "Short code",
         "Content",
         "Actions"
       ]
     },
     "ADD": {
-      "TITLE": "Add Canned Response",
-      "DESC": "Canned Responses are saved reply templates which can be used to quickly send out reply to conversation.",
+      "TITLE": "Add canned response",
+      "DESC": "Canned Responses are predefined reply templates which can be used to quickly send out replies to conversations.",
       "CANCEL_BUTTON_TEXT": "Cancel",
       "FORM": {
         "SHORT_CODE": {
-          "LABEL": "Short Code",
-          "PLACEHOLDER": "Please enter a short code",
-          "ERROR": "Short Code is required"
+          "LABEL": "Short code",
+          "PLACEHOLDER": "Please enter a short code.",
+          "ERROR": "Short Code is required."
         },
         "CONTENT": {
-          "LABEL": "Content",
-          "PLACEHOLDER": "Please enter a content",
-          "ERROR": "Content is required"
+          "LABEL": "Message",
+          "PLACEHOLDER": "Please write the message you want to save as a template to use later.",
+          "ERROR": "Message is required."
         },
         "SUBMIT": "Submit"
       },
       "API": {
-        "SUCCESS_MESSAGE": "Canned Response added successfully",
-        "ERROR_MESSAGE": "Could not create canned response. Please try again later."
+        "SUCCESS_MESSAGE": "Canned response added successfully.",
+        "ERROR_MESSAGE": "Could not connect to Woot server. Please try again."
       }
     },
     "EDIT": {
-      "TITLE": "Edit Canned Response",
+      "TITLE": "Edit canned response",
       "CANCEL_BUTTON_TEXT": "Cancel",
       "FORM": {
         "SHORT_CODE": {
-          "LABEL": "Short Code",
-          "PLACEHOLDER": "Please enter a shortcode",
-          "ERROR": "Short Code is required"
+          "LABEL": "Short code",
+          "PLACEHOLDER": "Please enter a shortcode.",
+          "ERROR": "Short code is required."
         },
         "CONTENT": {
-          "LABEL": "Content",
-          "PLACEHOLDER": "Please enter a content",
-          "ERROR": "Content is required"
+          "LABEL": "Message",
+          "PLACEHOLDER": "Please write the message you want to save as a template to use later.",
+          "ERROR": "Message is required."
         },
         "SUBMIT": "Submit"
       },
       "BUTTON_TEXT": "Edit",
       "API": {
-        "SUCCESS_MESSAGE": "Canned Response updated successfully",
-        "ERROR_MESSAGE": "Could not update canned response. Please try again later."
+        "SUCCESS_MESSAGE": "Canned response is updated successfully.",
+        "ERROR_MESSAGE": "Could not connect to Woot server. Please try again."
       }
     },
     "DELETE": {
       "BUTTON_TEXT": "Delete",
       "API": {
-        "SUCCESS_MESSAGE": "Canned response deleted successfully",
-        "ERROR_MESSAGE": "Could not delete canned response. Please try again later."
+        "SUCCESS_MESSAGE": "Canned response deleted successfully.",
+        "ERROR_MESSAGE": "Could not connect to Woot server. Please try again."
       },
       "CONFIRM": {
-        "TITLE": "Confirm Deletion",
+        "TITLE": "Confirm deletion",
         "MESSAGE": "Are you sure to delete ",
-        "YES": "Yes, Delete ",
-        "NO": "No, Keep "
+        "YES": "Yes, delete ",
+        "NO": "No, keep "
       }
     }
   }

app/javascript/dashboard/i18n/locale/am/chatlist.json

@@ -51,18 +51,30 @@
         "ACTIVE": "Last activity"
       }
     },
-    "CHAT_SORT_FILTER_ITEMS": {
-      "latest": {
-        "TEXT": "Last activity"
+    "SORT_ORDER_ITEMS": {
+      "last_activity_at_asc": {
+        "TEXT": "Last activity: Oldest first"
       },
-      "sort_on_created_at": {
-        "TEXT": "Created at"
+      "last_activity_at_desc": {
+        "TEXT": "Last activity: Newest first"
       },
-      "sort_on_priority": {
-        "TEXT": "Priority"
+      "created_at_desc": {
+        "TEXT": "Created at: Newest first"
       },
-      "sort_on_waiting_since": {
-        "TEXT": "Pending Response"
+      "created_at_asc": {
+        "TEXT": "Created at: Oldest first"
+      },
+      "priority_desc": {
+        "TEXT": "Priority: Highest first"
+      },
+      "priority_asc": {
+        "TEXT": "Priority: Lowest first"
+      },
+      "waiting_since_asc": {
+        "TEXT": "Pending Response: Longest first"
+      },
+      "waiting_since_desc": {
+        "TEXT": "Pending Response: Shortest first"
       }
     },
     "ATTACHMENTS": {

app/javascript/dashboard/i18n/locale/am/conversation.json

@@ -41,6 +41,9 @@
     "SAVE_CONTACT": "Save",
     "UPLOADING_ATTACHMENTS": "Uploading attachments...",
     "REPLIED_TO_STORY": "Replied to your story",
+    "UNSUPPORTED_MESSAGE": "This message is unsupported.",
+    "UNSUPPORTED_MESSAGE_FACEBOOK": "This message is unsupported. You can view this message on the Facebook Messenger app.",
+    "UNSUPPORTED_MESSAGE_INSTAGRAM": "This message is unsupported. You can view this message on the Instagram app.",
     "SUCCESS_DELETE_MESSAGE": "Message deleted successfully",
     "FAIL_DELETE_MESSSAGE": "Couldn't delete message! Try again",
     "NO_RESPONSE": "No response",
@@ -139,6 +142,7 @@
       "PRIVATE_NOTE": "Private Note",
       "SEND": "Send",
       "CREATE": "Add Note",
+      "INSERT_READ_MORE": "Read more",
       "DISMISS_REPLY": "Dismiss reply",
       "REPLYING_TO": "Replying to:",
       "TIP_FORMAT_ICON": "Show rich text editor",

app/javascript/dashboard/i18n/locale/am/generalSettings.json

@@ -92,7 +92,7 @@
   },
   "NETWORK": {
     "NOTIFICATION": {
-      "TEXT": "Disconnected from Chatwoot"
+      "OFFLINE": "Offline"
     },
     "BUTTON": {
       "REFRESH": "Refresh"

app/javascript/dashboard/i18n/locale/am/helpCenter.json

@@ -3,6 +3,7 @@
     "HEADER": {
       "FILTER": "Filter by",
       "SORT": "Sort by",
+      "LOCALE": "Locale",
       "SETTINGS_BUTTON": "Settings",
       "NEW_BUTTON": "New Article",
       "DROPDOWN_OPTIONS": {
@@ -15,6 +16,12 @@
         "MINE": "My Articles",
         "DRAFT": "Draft Articles",
         "ARCHIVED": "Archived Articles"
+      },
+      "LOCALE_SELECT": {
+        "TITLE": "Select locale",
+        "PLACEHOLDER": "Select locale",
+        "NO_RESULT": "No locale found",
+        "SEARCH_PLACEHOLDER": "Search locale"
       }
     },
     "EDIT_HEADER": {
@@ -76,6 +83,9 @@
     },
     "ARTICLE_SEARCH_RESULT": {
       "UNCATEGORIZED": "Uncategorized",
+      "SEARCH_RESULTS": "Search results for %{query}",
+      "EMPTY_TEXT": "Search for articles to insert into replies.",
+      "SEARCH_LOADER": "Searching...",
       "INSERT_ARTICLE": "Insert",
       "NO_RESULT": "No articles found",
       "COPY_LINK": "Copy article link to clipboard",
@@ -220,7 +230,10 @@
         "LOGO": {
           "LABEL": "Logo",
           "UPLOAD_BUTTON": "Upload logo",
-          "HELP_TEXT": "This logo will be displayed on the portal header."
+          "HELP_TEXT": "This logo will be displayed on the portal header.",
+          "IMAGE_UPLOAD_SUCCESS": "Logo uploaded successfully",
+          "IMAGE_UPLOAD_ERROR": "Logo deleted successfully",
+          "IMAGE_DELETE_ERROR": "Error while deleting logo"
         },
         "NAME": {
           "LABEL": "Name",
@@ -426,6 +439,21 @@
         }
       }
     },
+    "ARTICLE_SEARCH": {
+      "TITLE": "Search articles",
+      "PLACEHOLDER": "Search articles",
+      "NO_RESULT": "No articles found",
+      "SEARCHING": "Searching...",
+      "SEARCH_BUTTON": "Search",
+      "INSERT_ARTICLE": "Insert link",
+      "IFRAME_ERROR": "URL is empty or invalid. Unable to display content.",
+      "OPEN_ARTICLE_SEARCH": "Insert article from Help Center",
+      "SUCCESS_ARTICLE_INSERTED": "Article inserted successfully",
+      "PREVIEW_LINK": "Preview article",
+      "CANCEL": "Close",
+      "BACK": "Back",
+      "BACK_RESULTS": "Back to results"
+    },
     "UPGRADE_PAGE": {
       "TITLE": "Help Center",
       "DESCRIPTION": "Create user-friendly self-service portals. Help your users to access the articles and get support 24/7. Upgrade your subscription to enable this feature.",

app/javascript/dashboard/i18n/locale/ar/advancedFilters.json

@@ -1,18 +1,18 @@
 {
   "FILTER": {
     "TITLE": "تصفية المحادثات",
-    "SUBTITLE": "إضافة فلاتر أدناه واضغط على 'إرسال' لتصفية المحادثات.",
+    "SUBTITLE": "Add your filters below and hit 'Apply filters' to cut through the chat clutter.",
     "EDIT_CUSTOM_FILTER": "Edit Folder",
     "CUSTOM_VIEWS_SUBTITLE": "Add or remove filters and update your folder.",
-    "ADD_NEW_FILTER": "إضافة عامل تصفية",
-    "FILTER_DELETE_ERROR": "يجب أن يكون لديك عامل تصفية واحد على الأقل للحفظ",
+    "ADD_NEW_FILTER": "Add filter",
+    "FILTER_DELETE_ERROR": "Oops, looks like we can't save nothing! Please add at least one filter to save it.",
     "SUBMIT_BUTTON_LABEL": "تطبيق عامل التصفية",
     "UPDATE_BUTTON_LABEL": "Update folder",
     "CANCEL_BUTTON_LABEL": "إلغاء",
-    "CLEAR_BUTTON_LABEL": "مسح عامل التصفية",
-    "EMPTY_VALUE_ERROR": "القيمة مطلوبة",
+    "CLEAR_BUTTON_LABEL": "Clear filters",
     "FOLDER_LABEL": "Folder Name",
     "FOLDER_QUERY_LABEL": "Folder Query",
+    "EMPTY_VALUE_ERROR": "القيمة مطلوبة.",
     "TOOLTIP_LABEL": "تصفية المحادثات",
     "QUERY_DROPDOWN_LABELS": {
       "AND": "و",
@@ -36,15 +36,15 @@
     },
     "ATTRIBUTES": {
       "STATUS": "الحالة",
-      "ASSIGNEE_NAME": "اسم المحال إليه",
-      "INBOX_NAME": "اسم صندوق الوارد لقناة التواصل",
+      "ASSIGNEE_NAME": "Assignee name",
+      "INBOX_NAME": "اسم صندوق الوارد",
       "TEAM_NAME": "اسم الفريق",
-      "CONVERSATION_IDENTIFIER": "معرف المحادثة",
-      "CAMPAIGN_NAME": "اسم الحملة",
+      "CONVERSATION_IDENTIFIER": "Conversation identifier",
+      "CAMPAIGN_NAME": "Campaign name",
       "LABELS": "الوسوم",
-      "BROWSER_LANGUAGE": "لغة المتصفح",
+      "BROWSER_LANGUAGE": "Browser language",
       "PRIORITY": "الأولوية",
-      "COUNTRY_NAME": "اسم الدولة",
+      "COUNTRY_NAME": "Country name",
       "REFERER_LINK": "رابط المرجع",
       "CUSTOM_ATTRIBUTE_LIST": "القائمة",
       "CUSTOM_ATTRIBUTE_TEXT": "النص",
@@ -52,28 +52,28 @@
       "CUSTOM_ATTRIBUTE_LINK": "الرابط",
       "CUSTOM_ATTRIBUTE_CHECKBOX": "مربع",
       "CREATED_AT": "تم إنشاؤها في",
-      "LAST_ACTIVITY": "آخر نشاط"
+      "LAST_ACTIVITY": "النشاط الأخير"
     },
     "GROUPS": {
-      "STANDARD_FILTERS": "الفلاتر القياسية",
-      "ADDITIONAL_FILTERS": "فلاتر إضافية",
-      "CUSTOM_ATTRIBUTES": "سمات مخصصة"
+      "STANDARD_FILTERS": "Standard filters",
+      "ADDITIONAL_FILTERS": "Additional filters",
+      "CUSTOM_ATTRIBUTES": "Custom attributes"
     },
     "CUSTOM_VIEWS": {
       "ADD": {
         "TITLE": "هل تريد حفظ هذا الفلتر؟",
         "LABEL": "تسمية هذا الفلتر",
-        "PLACEHOLDER": "أدخل اسم لهذا الفلتر",
-        "ERROR_MESSAGE": "الاسم مطلوب",
+        "PLACEHOLDER": "Name your filter to refer it later.",
+        "ERROR_MESSAGE": "الاسم مطلوب.",
         "SAVE_BUTTON": "حفظ الفلتر",
         "CANCEL_BUTTON": "إلغاء",
         "API_FOLDERS": {
-          "SUCCESS_MESSAGE": "تم إنشاء طريقة عرض مخصصة بنجاح",
-          "ERROR_MESSAGE": "خطأ أثناء إنشاء طريقة عرض مخصصة"
+          "SUCCESS_MESSAGE": "تم إنشاء طريقة عرض مخصصة بنجاح.",
+          "ERROR_MESSAGE": "خطأ أثناء إنشاء طريقة عرض مخصصة."
         },
         "API_SEGMENTS": {
-          "SUCCESS_MESSAGE": "تم إنشاء طريقة عرض مخصصة بنجاح",
-          "ERROR_MESSAGE": "خطأ أثناء إنشاء طريقة عرض مخصصة"
+          "SUCCESS_MESSAGE": "تم إنشاء طريقة عرض مخصصة بنجاح.",
+          "ERROR_MESSAGE": "خطأ أثناء إنشاء طريقة عرض مخصصة."
         }
       },
       "EDIT": {
@@ -85,17 +85,17 @@
           "CONFIRM": {
             "TITLE": "تأكيد الحذف",
             "MESSAGE": "هل أنت متأكد من حذف الفلتر ",
-            "YES": "نعم، احذف",
+            "YES": "Yes, delete",
             "NO": "لا، احتفظ به"
           }
         },
         "API_FOLDERS": {
-          "SUCCESS_MESSAGE": "تم حذف طريقة عرض مخصصة بنجاح",
-          "ERROR_MESSAGE": "حدث خطأ أثناء حذف المجلد"
+          "SUCCESS_MESSAGE": "تم حذف طريقة عرض مخصصة بنجاح.",
+          "ERROR_MESSAGE": "حدث خطأ أثناء حذف المجلد."
         },
         "API_SEGMENTS": {
-          "SUCCESS_MESSAGE": "تم حذف العرض المخصص بنجاح",
-          "ERROR_MESSAGE": "حدث خطأ أثناء حذف طريقة عرض مخصصة"
+          "SUCCESS_MESSAGE": "تم حذف العرض المخصص بنجاح.",
+          "ERROR_MESSAGE": "حدث خطأ أثناء حذف طريقة عرض مخصصة."
         }
       }
     }

app/javascript/dashboard/i18n/locale/ar/agentBots.json

@@ -1,73 +1,73 @@
 {
   "AGENT_BOTS": {
     "HEADER": "Bots",
-    "LOADING_EDITOR": "Loading Editor...",
-    "HEADER_BTN_TXT": "Add Bot Configuration",
-    "SIDEBAR_TXT": "<p><b>Agent Bots</b> <p>Agent bots allows you to automate the conversations</p>",
+    "LOADING_EDITOR": "Loading editor...",
+    "HEADER_BTN_TXT": "Add bot configuration",
+    "SIDEBAR_TXT": "<p><b>Agent Bots</b> <p>Agent Bots are like the most fabulous members of your team. They can handle the small stuff, so you can focus on the stuff that matters. Give them a try.</p> <p> You can manage your bots from this page or create new ones using the 'Add bot configuraton' button.</p> <p> Open the <a href=\"https://www.chatwoot.com/hc/chatwoot-user-guide-cloud-version/articles/1677497472-how-to-use-agent-bots\" target=\"blank\">Agent bots handbook</a> in another tab for a helping hand.</p>",
     "CSML_BOT_EDITOR": {
       "NAME": {
-        "LABEL": "Bot Name",
-        "PLACEHOLDER": "Give your bot a name",
-        "ERROR": "Bot name is required"
+        "LABEL": "Bot name",
+        "PLACEHOLDER": "Name your bot.",
+        "ERROR": "Bot name is required."
       },
       "DESCRIPTION": {
-        "LABEL": "Bot Description",
+        "LABEL": "Bot description",
         "PLACEHOLDER": "What does this bot do?"
       },
       "BOT_CONFIG": {
-        "ERROR": "Please enter your CSML bot configuration above",
-        "API_ERROR": "Your CSML configuration is invalid, please fix it and try again."
+        "ERROR": "Please enter your CSML bot configuration above.",
+        "API_ERROR": "Your CSML configuration is invalid. Please fix it and try again."
       },
       "SUBMIT": "Validate and save"
     },
     "BOT_CONFIGURATION": {
       "TITLE": "Select an agent bot",
-      "DESC": "You can set an agent bot from the list to this inbox. The bot can initially handle the conversation and transfer it to an agent when needed.",
+      "DESC": "Assign an Agent Bot to your inbox. They can handle initial conversations and transfer them to a live agent when necessary.",
       "SUBMIT": "تحديث",
-      "DISCONNECT": "Disconnect Bot",
-      "SUCCESS_MESSAGE": "Successfully updated the agent bot",
-      "DISCONNECTED_SUCCESS_MESSAGE": "Successfully disconnected the agent bot",
-      "ERROR_MESSAGE": "Could not update the agent bot, please try again later",
-      "DISCONNECTED_ERROR_MESSAGE": "Could not disconnect the agent bot, please try again later",
-      "SELECT_PLACEHOLDER": "Select Bot"
+      "DISCONNECT": "Disconnect bot",
+      "SUCCESS_MESSAGE": "Successfully updated the agent bot.",
+      "DISCONNECTED_SUCCESS_MESSAGE": "Successfully disconnected the agent bot.",
+      "ERROR_MESSAGE": "Could not update the agent bot. Please try again.",
+      "DISCONNECTED_ERROR_MESSAGE": "Could not disconnect the agent bot. Please try again.",
+      "SELECT_PLACEHOLDER": "Select bot"
     },
     "ADD": {
       "TITLE": "Configure new bot",
       "CANCEL_BUTTON_TEXT": "إلغاء",
       "API": {
-        "SUCCESS_MESSAGE": "Bot added successfully",
-        "ERROR_MESSAGE": "Could not add bot, Please try again later"
+        "SUCCESS_MESSAGE": "Bot added successfully.",
+        "ERROR_MESSAGE": "Could not add bot. Please try again later."
       }
     },
     "LIST": {
-      "404": "No Bots found, you can create a bot by clicking the 'Configure new bot' Button ↗",
-      "LOADING": "Fetching Bots...",
-      "TYPE": "Bot Type"
+      "404": "No bots found. You can create a bot by clicking the 'Configure new bot' button ↗",
+      "LOADING": "Fetching bots...",
+      "TYPE": "Bot type"
     },
     "DELETE": {
       "BUTTON_TEXT": "حذف",
-      "TITLE": "Delete Bot",
+      "TITLE": "Delete bot",
       "SUBMIT": "حذف",
       "CANCEL_BUTTON_TEXT": "إلغاء",
-      "DESCRIPTION": "Are you sure you want to delete this bot? This action is irreversible",
+      "DESCRIPTION": "Are you sure you want to delete this bot? This action is irreversible.",
       "API": {
-        "SUCCESS_MESSAGE": "Bot deleted successfully",
-        "ERROR_MESSAGE": "Could not able to delete bot, Please try again later"
+        "SUCCESS_MESSAGE": "Bot deleted successfully.",
+        "ERROR_MESSAGE": "Could not delete bot. Please try again."
       }
     },
     "EDIT": {
       "BUTTON_TEXT": "تعديل",
-      "LOADING": "Fetching Bots...",
-      "TITLE": "Edit Bot",
+      "LOADING": "Fetching bots...",
+      "TITLE": "Edit bot",
       "CANCEL_BUTTON_TEXT": "إلغاء",
       "API": {
-        "SUCCESS_MESSAGE": "Bot updated successfully",
-        "ERROR_MESSAGE": "Could not update bot, Please try again later"
+        "SUCCESS_MESSAGE": "Bot updated successfully.",
+        "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
     "TYPES": {
-      "WEBHOOK": "Webhook Bot",
-      "CSML": "CSML Bot"
+      "WEBHOOK": "Webhook bot",
+      "CSML": "CSML bot"
     }
   }
 }

app/javascript/dashboard/i18n/locale/ar/bulkActions.json

@@ -7,34 +7,34 @@
     "GO_BACK_LABEL": "العودة للخلف",
     "ASSIGN_LABEL": "تكليف",
     "YES": "نعم",
-    "ASSIGN_AGENT_TOOLTIP": "إسناد وكيل",
+    "ASSIGN_AGENT_TOOLTIP": "تعيين وكيل",
     "ASSIGN_TEAM_TOOLTIP": "تعيين فريق",
-    "ASSIGN_SUCCESFUL": "تم تعيين المحادثات بنجاح",
-    "ASSIGN_FAILED": "فشل في تعيين المحادثات، الرجاء المحاولة مرة أخرى",
-    "RESOLVE_SUCCESFUL": "تم تسوية المحادثات بنجاح",
-    "RESOLVE_FAILED": "فشل في حل المحادثات، يرجى المحاولة مرة أخرى",
+    "ASSIGN_SUCCESFUL": "تم تعيين المحادثات بنجاح.",
+    "ASSIGN_FAILED": "Failed to assign conversations. Please try again.",
+    "RESOLVE_SUCCESFUL": "تم تسوية المحادثات بنجاح.",
+    "RESOLVE_FAILED": "Failed to resolve conversations. Please try again.",
     "ALL_CONVERSATIONS_SELECTED_ALERT": "المحادثات المرئية في هذه الصفحة هي المحددة فقط.",
-    "AGENT_LIST_LOADING": "تحميل الوكلاء",
+    "AGENT_LIST_LOADING": "جاري تحميل الوكلاء",
     "UPDATE": {
       "CHANGE_STATUS": "تغيير الحالة",
-      "SNOOZE_UNTIL_NEXT_REPLY": "غفوة حتى الرد القادم",
+      "SNOOZE_UNTIL_NEXT_REPLY": "غفوة حتى الرد القادم.",
       "UPDATE_SUCCESFUL": "تم تحديث حالة المحادثة بنجاح.",
-      "UPDATE_FAILED": "فشل تحديث المحادثات، الرجاء المحاولة مرة أخرى"
+      "UPDATE_FAILED": "Failed to update conversations. Please try again."
     },
     "LABELS": {
-      "ASSIGN_LABELS": "تعيين التسميات",
+      "ASSIGN_LABELS": "Assign labels",
       "NO_LABELS_FOUND": "لم يتم العثور على تسميات لـ",
       "ASSIGN_SELECTED_LABELS": "تعيين التسميات المحددة",
-      "ASSIGN_SUCCESFUL": "تم تعيين التسميات بنجاح",
-      "ASSIGN_FAILED": "فشل في تعيين التسميات ، الرجاء المحاولة مرة أخرى"
+      "ASSIGN_SUCCESFUL": "تم تعيين التسميات بنجاح.",
+      "ASSIGN_FAILED": "Failed to assign labels. Please try again."
     },
     "TEAMS": {
       "TEAM_SELECT_LABEL": "اختيار فريق",
       "NONE": "لا شيء",
       "NO_TEAMS_AVAILABLE": "لا توجد فرق مضافة إلى هذا الحساب حتى الآن.",
-      "ASSIGN_SELECTED_TEAMS": "تعيين فريق محدد",
-      "ASSIGN_SUCCESFUL": "تم تعيين الفرق بنجاح",
-      "ASSIGN_FAILED": "فشل تعيين الفريق، الرجاء المحاولة مرة أخرى"
+      "ASSIGN_SELECTED_TEAMS": "تعيين فريق محدد.",
+      "ASSIGN_SUCCESFUL": "تم تعيين الفرق بنجاح.",
+      "ASSIGN_FAILED": "Failed to assign team. Please try again."
     }
   }
 }

app/javascript/dashboard/i18n/locale/ar/cannedMgmt.json

@@ -1,75 +1,75 @@
 {
   "CANNED_MGMT": {
     "HEADER": "الردود السريعة",
-    "HEADER_BTN_TXT": "إضافة رد جاهز",
-    "LOADING": "جاري جلب الردود الجاهزة",
-    "SEARCH_404": "لا توجد عناصر مطابقة لهذا الاستعلام",
-    "SIDEBAR_TXT": "<p><b>الردود الجاهزة</b> </p><p> الردود الجاهزة هي عبارة عن قوالب يتم إعدادها مسبقاً لاستخدامها في كتابة الرسائل والردود للإجابة على اكثر الاسئلة شيوعاً. </p><p> لإضافة قالب جديد، فقط انقر على <b>إضافة رد جاهز</b>. يمكنك أيضاً تعديل أو حذف الردود الجاهزة الأخرى بالنقر على زر التحرير أو الحذف </p><p> يتم تسهيل استخدام الردود المسبقة بواسطة <b>رموز مختصرة</b> لتسريع البحث والوصول إليها. يمكن للموظفين الوصول إلى قوالب الردود الجاهزة أثناء الدردشة عن طريق الضغط على زر <b>'/'</b> ومن ثم الاختصار الخاص بالقالب المراد إدخاله في مربع النص. </p>",
+    "HEADER_BTN_TXT": "Add canned response",
+    "LOADING": "Fetching canned responses...",
+    "SEARCH_404": "لا توجد عناصر مطابقة لهذا الاستعلام.",
+    "SIDEBAR_TXT": "<p><b>Canned Responses</b> </p><p> Canned Responses are pre-written reply templates that help you quickly respond to a conversation. To insert a canned response during a chat, agents can type a short code preceded by a '/' character. </p><p> You can manage your canned responses from this page or create new ones using the \"Add canned response\" button.</p><p>Open the <a target=\"_blank\" href=\"https://www.chatwoot.com/hc/chatwoot-user-guide-cloud-version/articles/1677501325-how-to-create-saved-reply-templates-with-canned-responses\">Canned Responses handbook</a> in another tab for a helping hand.</p><p>Also, check out the all-new <a href=\"https://www.chatwoot.com/tools/canned-responses-library\" target=\"_blank\">Canned Responses Library</a>.</p>",
     "LIST": {
       "404": "لا توجد ردود جاهزة متوفرة في هذا الحساب.",
       "TITLE": "إدارة الردود الجاهزة",
-      "DESC": "الردود الجاهزة هي قوالب رسائل معدة مسبقاً يمكن استخدامها لتسريع كتابة الردود في المحادثات.",
+      "DESC": "Canned Responses are predefined reply templates which can be used to quickly send out replies to conversations.",
       "TABLE_HEADER": [
-        "الرمز المختصر",
+        "Short code",
         "المحتوى",
         "الإجراءات"
       ]
     },
     "ADD": {
-      "TITLE": "إضافة رد جاهز",
-      "DESC": "الردود الجاهزة هي قوالب رسائل معدة مسبقاً يمكن استخدامها لتسريع كتابة الردود في المحادثات.",
+      "TITLE": "Add canned response",
+      "DESC": "Canned Responses are predefined reply templates which can be used to quickly send out replies to conversations.",
       "CANCEL_BUTTON_TEXT": "إلغاء",
       "FORM": {
         "SHORT_CODE": {
-          "LABEL": "الرمز المختصر",
-          "PLACEHOLDER": "الرجاء إدخال رمز مختصر",
-          "ERROR": "الرمز المختصر مطلوب"
+          "LABEL": "Short code",
+          "PLACEHOLDER": "Please enter a short code.",
+          "ERROR": "Short Code is required."
         },
         "CONTENT": {
-          "LABEL": "المحتوى",
-          "PLACEHOLDER": "الرجاء إدخال محتوى",
-          "ERROR": "المحتوى مطلوب"
+          "LABEL": "رسالة",
+          "PLACEHOLDER": "Please write the message you want to save as a template to use later.",
+          "ERROR": "Message is required."
         },
         "SUBMIT": "إرسال"
       },
       "API": {
-        "SUCCESS_MESSAGE": "تم إضافة قالب الرد الجاهز بنجاح",
+        "SUCCESS_MESSAGE": "Canned response added successfully.",
         "ERROR_MESSAGE": "تعذر الاتصال بالخادم، الرجاء المحاولة مرة أخرى لاحقاً"
       }
     },
     "EDIT": {
-      "TITLE": "تعديل قالب الرد الجاهز",
+      "TITLE": "Edit canned response",
       "CANCEL_BUTTON_TEXT": "إلغاء",
       "FORM": {
         "SHORT_CODE": {
-          "LABEL": "الرمز المختصر",
-          "PLACEHOLDER": "الرجاء إدخال رمز مختصر",
-          "ERROR": "الرمز المختصر مطلوب"
+          "LABEL": "Short code",
+          "PLACEHOLDER": "Please enter a shortcode.",
+          "ERROR": "Short code is required."
         },
         "CONTENT": {
-          "LABEL": "المحتوى",
-          "PLACEHOLDER": "الرجاء إدخال محتوى",
-          "ERROR": "المحتوى مطلوب"
+          "LABEL": "رسالة",
+          "PLACEHOLDER": "Please write the message you want to save as a template to use later.",
+          "ERROR": "الرسالة مطلوبة."
         },
         "SUBMIT": "إرسال"
       },
       "BUTTON_TEXT": "تعديل",
       "API": {
-        "SUCCESS_MESSAGE": "تم تحديث قالب الرد الجاهز بنجاح",
+        "SUCCESS_MESSAGE": "Canned response is updated successfully.",
         "ERROR_MESSAGE": "تعذر الاتصال بالخادم، الرجاء المحاولة مرة أخرى لاحقاً"
       }
     },
     "DELETE": {
       "BUTTON_TEXT": "حذف",
       "API": {
-        "SUCCESS_MESSAGE": "تم حذف قالب الرد الجاهز بنجاح",
+        "SUCCESS_MESSAGE": "Canned response deleted successfully.",
         "ERROR_MESSAGE": "تعذر الاتصال بالخادم، الرجاء المحاولة مرة أخرى لاحقاً"
       },
       "CONFIRM": {
         "TITLE": "تأكيد الحذف",
         "MESSAGE": "هل أنت متأكد من الحذف ",
-        "YES": "نعم، احذف ",
-        "NO": "لا، احتفظ "
+        "YES": "Yes, delete ",
+        "NO": "No, keep "
       }
     }
   }

app/javascript/dashboard/i18n/locale/ar/chatlist.json

@@ -51,18 +51,30 @@
         "ACTIVE": "النشاط الأخير"
       }
     },
-    "CHAT_SORT_FILTER_ITEMS": {
-      "latest": {
-        "TEXT": "النشاط الأخير"
+    "SORT_ORDER_ITEMS": {
+      "last_activity_at_asc": {
+        "TEXT": "Last activity: Oldest first"
       },
-      "sort_on_created_at": {
-        "TEXT": "تم إنشاؤها في"
+      "last_activity_at_desc": {
+        "TEXT": "Last activity: Newest first"
       },
-      "sort_on_priority": {
-        "TEXT": "الأولوية"
+      "created_at_desc": {
+        "TEXT": "Created at: Newest first"
       },
-      "sort_on_waiting_since": {
-        "TEXT": "Pending Response"
+      "created_at_asc": {
+        "TEXT": "Created at: Oldest first"
+      },
+      "priority_desc": {
+        "TEXT": "Priority: Highest first"
+      },
+      "priority_asc": {
+        "TEXT": "Priority: Lowest first"
+      },
+      "waiting_since_asc": {
+        "TEXT": "Pending Response: Longest first"
+      },
+      "waiting_since_desc": {
+        "TEXT": "Pending Response: Shortest first"
       }
     },
     "ATTACHMENTS": {

app/javascript/dashboard/i18n/locale/ar/conversation.json

@@ -41,6 +41,9 @@
     "SAVE_CONTACT": "حفظ",
     "UPLOADING_ATTACHMENTS": "جاري تحميل المرفقات...",
     "REPLIED_TO_STORY": "Replied to your story",
+    "UNSUPPORTED_MESSAGE": "This message is unsupported.",
+    "UNSUPPORTED_MESSAGE_FACEBOOK": "This message is unsupported. You can view this message on the Facebook Messenger app.",
+    "UNSUPPORTED_MESSAGE_INSTAGRAM": "This message is unsupported. You can view this message on the Instagram app.",
     "SUCCESS_DELETE_MESSAGE": "تم حذف الرسالة بنجاح",
     "FAIL_DELETE_MESSSAGE": "تعذر حذف الرسالة! حاول مرة أخرى",
     "NO_RESPONSE": "لا توجد استجابة",
@@ -139,6 +142,7 @@
       "PRIVATE_NOTE": "إضافة ملاحظة خاصة",
       "SEND": "إرسال",
       "CREATE": "إضافة ملاحظة",
+      "INSERT_READ_MORE": "Read more",
       "DISMISS_REPLY": "Dismiss reply",
       "REPLYING_TO": "Replying to:",
       "TIP_FORMAT_ICON": "عرض محرر النصوص",

app/javascript/dashboard/i18n/locale/ar/generalSettings.json

@@ -92,7 +92,7 @@
   },
   "NETWORK": {
     "NOTIFICATION": {
-      "TEXT": "قطع الاتصال من Chatwoot"
+      "OFFLINE": "غير متصل"
     },
     "BUTTON": {
       "REFRESH": "تحديث"

app/javascript/dashboard/i18n/locale/ar/helpCenter.json

@@ -3,6 +3,7 @@
     "HEADER": {
       "FILTER": "تصفية حسب",
       "SORT": "ترتيب حسب",
+      "LOCALE": "اللغة",
       "SETTINGS_BUTTON": "الإعدادات",
       "NEW_BUTTON": "مقالة جديدة",
       "DROPDOWN_OPTIONS": {
@@ -15,6 +16,12 @@
         "MINE": "مقالاتي",
         "DRAFT": "مقالات مسودة",
         "ARCHIVED": "المقالات المؤرشفة"
+      },
+      "LOCALE_SELECT": {
+        "TITLE": "Select locale",
+        "PLACEHOLDER": "Select locale",
+        "NO_RESULT": "No locale found",
+        "SEARCH_PLACEHOLDER": "Search locale"
       }
     },
     "EDIT_HEADER": {
@@ -76,6 +83,9 @@
     },
     "ARTICLE_SEARCH_RESULT": {
       "UNCATEGORIZED": "Uncategorized",
+      "SEARCH_RESULTS": "Search results for %{query}",
+      "EMPTY_TEXT": "Search for articles to insert into replies.",
+      "SEARCH_LOADER": "يبحث...",
       "INSERT_ARTICLE": "Insert",
       "NO_RESULT": "No articles found",
       "COPY_LINK": "Copy article link to clipboard",
@@ -220,7 +230,10 @@
         "LOGO": {
           "LABEL": "Logo",
           "UPLOAD_BUTTON": "Upload logo",
-          "HELP_TEXT": "This logo will be displayed on the portal header."
+          "HELP_TEXT": "This logo will be displayed on the portal header.",
+          "IMAGE_UPLOAD_SUCCESS": "Logo uploaded successfully",
+          "IMAGE_UPLOAD_ERROR": "Logo deleted successfully",
+          "IMAGE_DELETE_ERROR": "Error while deleting logo"
         },
         "NAME": {
           "LABEL": "الاسم",
@@ -426,6 +439,21 @@
         }
       }
     },
+    "ARTICLE_SEARCH": {
+      "TITLE": "Search articles",
+      "PLACEHOLDER": "Search articles",
+      "NO_RESULT": "No articles found",
+      "SEARCHING": "يبحث...",
+      "SEARCH_BUTTON": "بحث",
+      "INSERT_ARTICLE": "Insert link",
+      "IFRAME_ERROR": "URL is empty or invalid. Unable to display content.",
+      "OPEN_ARTICLE_SEARCH": "Insert article from Help Center",
+      "SUCCESS_ARTICLE_INSERTED": "Article inserted successfully",
+      "PREVIEW_LINK": "Preview article",
+      "CANCEL": "أغلق",
+      "BACK": "العودة",
+      "BACK_RESULTS": "Back to results"
+    },
     "UPGRADE_PAGE": {
       "TITLE": "Help Center",
       "DESCRIPTION": "Create user-friendly self-service portals. Help your users to access the articles and get support 24/7. Upgrade your subscription to enable this feature.",

app/javascript/dashboard/i18n/locale/bg/advancedFilters.json

@@ -1,18 +1,18 @@
 {
   "FILTER": {
     "TITLE": "Филтрирай разговорите",
-    "SUBTITLE": "Добавете филтри по-долу и натиснете „Прилагане на филтри“, за да филтрирате разговорите.",
+    "SUBTITLE": "Add your filters below and hit 'Apply filters' to cut through the chat clutter.",
     "EDIT_CUSTOM_FILTER": "Edit Folder",
     "CUSTOM_VIEWS_SUBTITLE": "Add or remove filters and update your folder.",
-    "ADD_NEW_FILTER": "Добавяне на филтър",
-    "FILTER_DELETE_ERROR": "За да запазите, трябва да имате поне един филтър",
+    "ADD_NEW_FILTER": "Add filter",
+    "FILTER_DELETE_ERROR": "Oops, looks like we can't save nothing! Please add at least one filter to save it.",
     "SUBMIT_BUTTON_LABEL": "Прилагане на филтри",
     "UPDATE_BUTTON_LABEL": "Update folder",
     "CANCEL_BUTTON_LABEL": "Отмени",
-    "CLEAR_BUTTON_LABEL": "Изчисти филтрите",
-    "EMPTY_VALUE_ERROR": "Изисква се стойност",
+    "CLEAR_BUTTON_LABEL": "Clear filters",
     "FOLDER_LABEL": "Folder Name",
     "FOLDER_QUERY_LABEL": "Folder Query",
+    "EMPTY_VALUE_ERROR": "Изисква се стойност.",
     "TOOLTIP_LABEL": "Филтрирай разговорите",
     "QUERY_DROPDOWN_LABELS": {
       "AND": "И",
@@ -36,44 +36,44 @@
     },
     "ATTRIBUTES": {
       "STATUS": "Статус",
-      "ASSIGNEE_NAME": "Име на правоприемника",
-      "INBOX_NAME": "Име на входящата кутия",
-      "TEAM_NAME": "Име на екипа",
-      "CONVERSATION_IDENTIFIER": "Идентивикатор на разговор",
-      "CAMPAIGN_NAME": "Име на кампания",
+      "ASSIGNEE_NAME": "Assignee name",
+      "INBOX_NAME": "Inbox name",
+      "TEAM_NAME": "Team name",
+      "CONVERSATION_IDENTIFIER": "Conversation identifier",
+      "CAMPAIGN_NAME": "Campaign name",
       "LABELS": "Етикети",
-      "BROWSER_LANGUAGE": "Език на браузъра",
+      "BROWSER_LANGUAGE": "Browser language",
       "PRIORITY": "Priority",
-      "COUNTRY_NAME": "Име на държавата",
+      "COUNTRY_NAME": "Country name",
       "REFERER_LINK": "Референтна връзка",
       "CUSTOM_ATTRIBUTE_LIST": "List",
       "CUSTOM_ATTRIBUTE_TEXT": "Text",
       "CUSTOM_ATTRIBUTE_NUMBER": "Number",
       "CUSTOM_ATTRIBUTE_LINK": "Link",
       "CUSTOM_ATTRIBUTE_CHECKBOX": "Checkbox",
-      "CREATED_AT": "Created At",
-      "LAST_ACTIVITY": "Последна активност"
+      "CREATED_AT": "Създаден в",
+      "LAST_ACTIVITY": "Last activity"
     },
     "GROUPS": {
-      "STANDARD_FILTERS": "Standard Filters",
-      "ADDITIONAL_FILTERS": "Additional Filters",
-      "CUSTOM_ATTRIBUTES": "Персонализирани атрибути"
+      "STANDARD_FILTERS": "Standard filters",
+      "ADDITIONAL_FILTERS": "Additional filters",
+      "CUSTOM_ATTRIBUTES": "Custom attributes"
     },
     "CUSTOM_VIEWS": {
       "ADD": {
         "TITLE": "Do you want to save this filter?",
         "LABEL": "Name this filter",
-        "PLACEHOLDER": "Enter a name for this filter",
-        "ERROR_MESSAGE": "Name is required",
+        "PLACEHOLDER": "Name your filter to refer it later.",
+        "ERROR_MESSAGE": "Name is required.",
         "SAVE_BUTTON": "Save filter",
         "CANCEL_BUTTON": "Отмени",
         "API_FOLDERS": {
-          "SUCCESS_MESSAGE": "Folder created successfully",
-          "ERROR_MESSAGE": "Error while creating folder"
+          "SUCCESS_MESSAGE": "Folder created successfully.",
+          "ERROR_MESSAGE": "Error while creating folder."
         },
         "API_SEGMENTS": {
-          "SUCCESS_MESSAGE": "Segment created successfully",
-          "ERROR_MESSAGE": "Error while creating segment"
+          "SUCCESS_MESSAGE": "Segment created successfully.",
+          "ERROR_MESSAGE": "Error while creating segment."
         }
       },
       "EDIT": {
@@ -85,17 +85,17 @@
           "CONFIRM": {
             "TITLE": "Потвърди изтриването",
             "MESSAGE": "Are you sure to delete the filter ",
-            "YES": "Да, изтрий",
-            "NO": "No, Keep it"
+            "YES": "Yes, delete",
+            "NO": "No, keep it"
           }
         },
         "API_FOLDERS": {
-          "SUCCESS_MESSAGE": "Folder deleted successfully",
-          "ERROR_MESSAGE": "Error while deleting folder"
+          "SUCCESS_MESSAGE": "Folder deleted successfully.",
+          "ERROR_MESSAGE": "Error while deleting folder."
         },
         "API_SEGMENTS": {
-          "SUCCESS_MESSAGE": "Segment deleted successfully",
-          "ERROR_MESSAGE": "Error while deleting segment"
+          "SUCCESS_MESSAGE": "Segment deleted successfully.",
+          "ERROR_MESSAGE": "Error while deleting segment."
         }
       }
     }

app/javascript/dashboard/i18n/locale/bg/agentBots.json

@@ -1,73 +1,73 @@
 {
   "AGENT_BOTS": {
     "HEADER": "Bots",
-    "LOADING_EDITOR": "Loading Editor...",
-    "HEADER_BTN_TXT": "Add Bot Configuration",
-    "SIDEBAR_TXT": "<p><b>Agent Bots</b> <p>Agent bots allows you to automate the conversations</p>",
+    "LOADING_EDITOR": "Loading editor...",
+    "HEADER_BTN_TXT": "Add bot configuration",
+    "SIDEBAR_TXT": "<p><b>Agent Bots</b> <p>Agent Bots are like the most fabulous members of your team. They can handle the small stuff, so you can focus on the stuff that matters. Give them a try.</p> <p> You can manage your bots from this page or create new ones using the 'Add bot configuraton' button.</p> <p> Open the <a href=\"https://www.chatwoot.com/hc/chatwoot-user-guide-cloud-version/articles/1677497472-how-to-use-agent-bots\" target=\"blank\">Agent bots handbook</a> in another tab for a helping hand.</p>",
     "CSML_BOT_EDITOR": {
       "NAME": {
-        "LABEL": "Bot Name",
-        "PLACEHOLDER": "Give your bot a name",
-        "ERROR": "Bot name is required"
+        "LABEL": "Bot name",
+        "PLACEHOLDER": "Name your bot.",
+        "ERROR": "Bot name is required."
       },
       "DESCRIPTION": {
-        "LABEL": "Bot Description",
+        "LABEL": "Bot description",
         "PLACEHOLDER": "What does this bot do?"
       },
       "BOT_CONFIG": {
-        "ERROR": "Please enter your CSML bot configuration above",
-        "API_ERROR": "Your CSML configuration is invalid, please fix it and try again."
+        "ERROR": "Please enter your CSML bot configuration above.",
+        "API_ERROR": "Your CSML configuration is invalid. Please fix it and try again."
       },
       "SUBMIT": "Validate and save"
     },
     "BOT_CONFIGURATION": {
       "TITLE": "Select an agent bot",
-      "DESC": "You can set an agent bot from the list to this inbox. The bot can initially handle the conversation and transfer it to an agent when needed.",
+      "DESC": "Assign an Agent Bot to your inbox. They can handle initial conversations and transfer them to a live agent when necessary.",
       "SUBMIT": "Обновяване",
-      "DISCONNECT": "Disconnect Bot",
-      "SUCCESS_MESSAGE": "Successfully updated the agent bot",
-      "DISCONNECTED_SUCCESS_MESSAGE": "Successfully disconnected the agent bot",
-      "ERROR_MESSAGE": "Could not update the agent bot, please try again later",
-      "DISCONNECTED_ERROR_MESSAGE": "Could not disconnect the agent bot, please try again later",
-      "SELECT_PLACEHOLDER": "Select Bot"
+      "DISCONNECT": "Disconnect bot",
+      "SUCCESS_MESSAGE": "Successfully updated the agent bot.",
+      "DISCONNECTED_SUCCESS_MESSAGE": "Successfully disconnected the agent bot.",
+      "ERROR_MESSAGE": "Could not update the agent bot. Please try again.",
+      "DISCONNECTED_ERROR_MESSAGE": "Could not disconnect the agent bot. Please try again.",
+      "SELECT_PLACEHOLDER": "Select bot"
     },
     "ADD": {
       "TITLE": "Configure new bot",
       "CANCEL_BUTTON_TEXT": "Отмени",
       "API": {
-        "SUCCESS_MESSAGE": "Bot added successfully",
-        "ERROR_MESSAGE": "Could not add bot, Please try again later"
+        "SUCCESS_MESSAGE": "Bot added successfully.",
+        "ERROR_MESSAGE": "Could not add bot. Please try again later."
       }
     },
     "LIST": {
-      "404": "No Bots found, you can create a bot by clicking the 'Configure new bot' Button ↗",
-      "LOADING": "Fetching Bots...",
-      "TYPE": "Bot Type"
+      "404": "No bots found. You can create a bot by clicking the 'Configure new bot' button ↗",
+      "LOADING": "Fetching bots...",
+      "TYPE": "Bot type"
     },
     "DELETE": {
       "BUTTON_TEXT": "Изтрий",
-      "TITLE": "Delete Bot",
+      "TITLE": "Delete bot",
       "SUBMIT": "Изтрий",
       "CANCEL_BUTTON_TEXT": "Отмени",
-      "DESCRIPTION": "Are you sure you want to delete this bot? This action is irreversible",
+      "DESCRIPTION": "Are you sure you want to delete this bot? This action is irreversible.",
       "API": {
-        "SUCCESS_MESSAGE": "Bot deleted successfully",
-        "ERROR_MESSAGE": "Could not able to delete bot, Please try again later"
+        "SUCCESS_MESSAGE": "Bot deleted successfully.",
+        "ERROR_MESSAGE": "Could not delete bot. Please try again."
       }
     },
     "EDIT": {
       "BUTTON_TEXT": "Редактирай",
-      "LOADING": "Fetching Bots...",
-      "TITLE": "Edit Bot",
+      "LOADING": "Fetching bots...",
+      "TITLE": "Edit bot",
       "CANCEL_BUTTON_TEXT": "Отмени",
       "API": {
-        "SUCCESS_MESSAGE": "Bot updated successfully",
-        "ERROR_MESSAGE": "Could not update bot, Please try again later"
+        "SUCCESS_MESSAGE": "Bot updated successfully.",
+        "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
     "TYPES": {
-      "WEBHOOK": "Webhook Bot",
-      "CSML": "CSML Bot"
+      "WEBHOOK": "Webhook bot",
+      "CSML": "CSML bot"
     }
   }
 }

app/javascript/dashboard/i18n/locale/bg/bulkActions.json

@@ -1,40 +1,40 @@
 {
   "BULK_ACTION": {
     "CONVERSATIONS_SELECTED": "%{conversationCount} conversations selected",
-    "AGENT_SELECT_LABEL": "Select Agent",
+    "AGENT_SELECT_LABEL": "Изберете агент",
     "ASSIGN_CONFIRMATION_LABEL": "Are you sure to assign %{conversationCount} %{conversationLabel} to",
     "UNASSIGN_CONFIRMATION_LABEL": "Are you sure to unassign %{conversationCount} %{conversationLabel}?",
     "GO_BACK_LABEL": "Go back",
     "ASSIGN_LABEL": "Assign",
     "YES": "Yes",
-    "ASSIGN_AGENT_TOOLTIP": "Assign Agent",
+    "ASSIGN_AGENT_TOOLTIP": "Assign agent",
     "ASSIGN_TEAM_TOOLTIP": "Assign team",
-    "ASSIGN_SUCCESFUL": "Conversations assigned successfully",
-    "ASSIGN_FAILED": "Failed to assign conversations, please try again",
-    "RESOLVE_SUCCESFUL": "Conversations resolved successfully",
-    "RESOLVE_FAILED": "Failed to resolve conversations, please try again",
+    "ASSIGN_SUCCESFUL": "Conversations assigned successfully.",
+    "ASSIGN_FAILED": "Failed to assign conversations. Please try again.",
+    "RESOLVE_SUCCESFUL": "Conversations resolved successfully.",
+    "RESOLVE_FAILED": "Failed to resolve conversations. Please try again.",
     "ALL_CONVERSATIONS_SELECTED_ALERT": "Conversations visible on this page are only selected.",
-    "AGENT_LIST_LOADING": "Loading Agents",
+    "AGENT_LIST_LOADING": "Loading agents",
     "UPDATE": {
       "CHANGE_STATUS": "Change status",
-      "SNOOZE_UNTIL_NEXT_REPLY": "Snooze until next reply",
+      "SNOOZE_UNTIL_NEXT_REPLY": "Snooze until next reply.",
       "UPDATE_SUCCESFUL": "Conversation status updated successfully.",
-      "UPDATE_FAILED": "Failed to update conversations, please try again"
+      "UPDATE_FAILED": "Failed to update conversations. Please try again."
     },
     "LABELS": {
-      "ASSIGN_LABELS": "Assign Labels",
+      "ASSIGN_LABELS": "Assign labels",
       "NO_LABELS_FOUND": "No labels found for",
       "ASSIGN_SELECTED_LABELS": "Assign selected labels",
-      "ASSIGN_SUCCESFUL": "Labels assigned successfully",
-      "ASSIGN_FAILED": "Failed to assign labels, please try again"
+      "ASSIGN_SUCCESFUL": "Labels assigned successfully.",
+      "ASSIGN_FAILED": "Failed to assign labels. Please try again."
     },
     "TEAMS": {
-      "TEAM_SELECT_LABEL": "Select Team",
+      "TEAM_SELECT_LABEL": "Изберете екип",
       "NONE": "Нито един",
       "NO_TEAMS_AVAILABLE": "There are no teams added to this account yet.",
-      "ASSIGN_SELECTED_TEAMS": "Assign selected team",
-      "ASSIGN_SUCCESFUL": "Teams assiged successfully",
-      "ASSIGN_FAILED": "Failed to assign team, please try again"
+      "ASSIGN_SELECTED_TEAMS": "Assign selected team.",
+      "ASSIGN_SUCCESFUL": "Teams assiged successfully.",
+      "ASSIGN_FAILED": "Failed to assign team. Please try again."
     }
   }
 }

app/javascript/dashboard/i18n/locale/bg/cannedMgmt.json

@@ -1,75 +1,75 @@
 {
   "CANNED_MGMT": {
     "HEADER": "Готови отговори",
-    "HEADER_BTN_TXT": "Добавяне на готов отговор",
-    "LOADING": "Извличане на готови отговори",
-    "SEARCH_404": "Няма резултати отговарящи на тази заявка",
-    "SIDEBAR_TXT": "<p><b>Canned Responses</b> </p><p> Canned Responses are saved reply templates which can be used to quickly send out a reply to a conversation. </p><p> For creating a Canned Response, just click on the <b>Add Canned Response</b>. You can also edit or delete an existing Canned Response by clicking on the Edit or Delete button </p><p> Canned responses are used with the help of <b>Short Codes</b>. Agents can access canned responses while on a chat by typing <b>'/'</b> followed by the short code. </p>",
+    "HEADER_BTN_TXT": "Add canned response",
+    "LOADING": "Fetching canned responses...",
+    "SEARCH_404": "Няма резултати отговарящи на тази заявка.",
+    "SIDEBAR_TXT": "<p><b>Canned Responses</b> </p><p> Canned Responses are pre-written reply templates that help you quickly respond to a conversation. To insert a canned response during a chat, agents can type a short code preceded by a '/' character. </p><p> You can manage your canned responses from this page or create new ones using the \"Add canned response\" button.</p><p>Open the <a target=\"_blank\" href=\"https://www.chatwoot.com/hc/chatwoot-user-guide-cloud-version/articles/1677501325-how-to-create-saved-reply-templates-with-canned-responses\">Canned Responses handbook</a> in another tab for a helping hand.</p><p>Also, check out the all-new <a href=\"https://www.chatwoot.com/tools/canned-responses-library\" target=\"_blank\">Canned Responses Library</a>.</p>",
     "LIST": {
       "404": "Няма налични готови отговори в този акаунт.",
       "TITLE": "Управлявайте готовите отговори",
-      "DESC": "Готовите отговори са предварително дефинирани шаблони за отговор, които могат да се изпращат бързо в чата.",
+      "DESC": "Canned Responses are predefined reply templates which can be used to quickly send out replies to conversations.",
       "TABLE_HEADER": [
-        "Кратък код",
+        "Short code",
         "Съдържание",
         "Действия"
       ]
     },
     "ADD": {
-      "TITLE": "Добавяне на готов отговор",
-      "DESC": "Canned Responses are saved reply templates which can be used to quickly send out reply to conversation.",
+      "TITLE": "Add canned response",
+      "DESC": "Canned Responses are predefined reply templates which can be used to quickly send out replies to conversations.",
       "CANCEL_BUTTON_TEXT": "Отмени",
       "FORM": {
         "SHORT_CODE": {
-          "LABEL": "Кратък код",
-          "PLACEHOLDER": "Please enter a short code",
-          "ERROR": "Краткия код е задължителен"
+          "LABEL": "Short code",
+          "PLACEHOLDER": "Please enter a short code.",
+          "ERROR": "Short Code is required."
         },
         "CONTENT": {
-          "LABEL": "Съдържание",
-          "PLACEHOLDER": "Моля, въведете съдържание",
-          "ERROR": "Съдържанието е задължително"
+          "LABEL": "Съобщение",
+          "PLACEHOLDER": "Please write the message you want to save as a template to use later.",
+          "ERROR": "Message is required."
         },
         "SUBMIT": "Изпращане"
       },
       "API": {
-        "SUCCESS_MESSAGE": "Готовия отговор е добавен успешно",
+        "SUCCESS_MESSAGE": "Canned response added successfully.",
         "ERROR_MESSAGE": "Не можа да се свърже с Woot сървър. Моля, опитайте отново по-късно"
       }
     },
     "EDIT": {
-      "TITLE": "Промени готовия отговор",
+      "TITLE": "Edit canned response",
       "CANCEL_BUTTON_TEXT": "Отмени",
       "FORM": {
         "SHORT_CODE": {
-          "LABEL": "Кратък код",
-          "PLACEHOLDER": "Моля, въведете кратък код",
-          "ERROR": "Краткия код е задължителен"
+          "LABEL": "Short code",
+          "PLACEHOLDER": "Please enter a shortcode.",
+          "ERROR": "Short code is required."
         },
         "CONTENT": {
-          "LABEL": "Съдържание",
-          "PLACEHOLDER": "Моля, въведете съдържание",
-          "ERROR": "Съдържанието е задължително"
+          "LABEL": "Съобщение",
+          "PLACEHOLDER": "Please write the message you want to save as a template to use later.",
+          "ERROR": "Message is required."
         },
         "SUBMIT": "Изпращане"
       },
       "BUTTON_TEXT": "Редактирай",
       "API": {
-        "SUCCESS_MESSAGE": "Готовия отговор е обновен успешно",
+        "SUCCESS_MESSAGE": "Canned response is updated successfully.",
         "ERROR_MESSAGE": "Не можа да се свърже с Woot сървър. Моля, опитайте отново по-късно"
       }
     },
     "DELETE": {
       "BUTTON_TEXT": "Изтрий",
       "API": {
-        "SUCCESS_MESSAGE": "Готовия отговор е изтрит успешно",
+        "SUCCESS_MESSAGE": "Canned response deleted successfully.",
         "ERROR_MESSAGE": "Не можа да се свърже с Woot сървър. Моля, опитайте отново по-късно"
       },
       "CONFIRM": {
         "TITLE": "Потвърди изтриването",
         "MESSAGE": "Сигурни ли сте за изтриването ",
-        "YES": "Да, изтрий ",
-        "NO": "Не, запази "
+        "YES": "Yes, delete ",
+        "NO": "No, keep "
       }
     }
   }

app/javascript/dashboard/i18n/locale/bg/chatlist.json

@@ -51,18 +51,30 @@
         "ACTIVE": "Last activity"
       }
     },
-    "CHAT_SORT_FILTER_ITEMS": {
-      "latest": {
-        "TEXT": "Last activity"
+    "SORT_ORDER_ITEMS": {
+      "last_activity_at_asc": {
+        "TEXT": "Last activity: Oldest first"
       },
-      "sort_on_created_at": {
-        "TEXT": "Създаден в"
+      "last_activity_at_desc": {
+        "TEXT": "Last activity: Newest first"
       },
-      "sort_on_priority": {
-        "TEXT": "Priority"
+      "created_at_desc": {
+        "TEXT": "Created at: Newest first"
       },
-      "sort_on_waiting_since": {
-        "TEXT": "Pending Response"
+      "created_at_asc": {
+        "TEXT": "Created at: Oldest first"
+      },
+      "priority_desc": {
+        "TEXT": "Priority: Highest first"
+      },
+      "priority_asc": {
+        "TEXT": "Priority: Lowest first"
+      },
+      "waiting_since_asc": {
+        "TEXT": "Pending Response: Longest first"
+      },
+      "waiting_since_desc": {
+        "TEXT": "Pending Response: Shortest first"
       }
     },
     "ATTACHMENTS": {

app/javascript/dashboard/i18n/locale/bg/conversation.json

@@ -41,6 +41,9 @@
     "SAVE_CONTACT": "Save",
     "UPLOADING_ATTACHMENTS": "Uploading attachments...",
     "REPLIED_TO_STORY": "Replied to your story",
+    "UNSUPPORTED_MESSAGE": "This message is unsupported.",
+    "UNSUPPORTED_MESSAGE_FACEBOOK": "This message is unsupported. You can view this message on the Facebook Messenger app.",
+    "UNSUPPORTED_MESSAGE_INSTAGRAM": "This message is unsupported. You can view this message on the Instagram app.",
     "SUCCESS_DELETE_MESSAGE": "Message deleted successfully",
     "FAIL_DELETE_MESSSAGE": "Couldn't delete message! Try again",
     "NO_RESPONSE": "No response",
@@ -139,6 +142,7 @@
       "PRIVATE_NOTE": "Private Note",
       "SEND": "Send",
       "CREATE": "Add Note",
+      "INSERT_READ_MORE": "Read more",
       "DISMISS_REPLY": "Dismiss reply",
       "REPLYING_TO": "Replying to:",
       "TIP_FORMAT_ICON": "Show rich text editor",

app/javascript/dashboard/i18n/locale/bg/generalSettings.json

@@ -92,7 +92,7 @@
   },
   "NETWORK": {
     "NOTIFICATION": {
-      "TEXT": "Disconnected from Chatwoot"
+      "OFFLINE": "Offline"
     },
     "BUTTON": {
       "REFRESH": "Refresh"

app/javascript/dashboard/i18n/locale/bg/helpCenter.json

@@ -3,6 +3,7 @@
     "HEADER": {
       "FILTER": "Filter by",
       "SORT": "Sort by",
+      "LOCALE": "Locale",
       "SETTINGS_BUTTON": "Settings",
       "NEW_BUTTON": "New Article",
       "DROPDOWN_OPTIONS": {
@@ -15,6 +16,12 @@
         "MINE": "My Articles",
         "DRAFT": "Draft Articles",
         "ARCHIVED": "Archived Articles"
+      },
+      "LOCALE_SELECT": {
+        "TITLE": "Select locale",
+        "PLACEHOLDER": "Select locale",
+        "NO_RESULT": "No locale found",
+        "SEARCH_PLACEHOLDER": "Search locale"
       }
     },
     "EDIT_HEADER": {
@@ -76,6 +83,9 @@
     },
     "ARTICLE_SEARCH_RESULT": {
       "UNCATEGORIZED": "Uncategorized",
+      "SEARCH_RESULTS": "Search results for %{query}",
+      "EMPTY_TEXT": "Search for articles to insert into replies.",
+      "SEARCH_LOADER": "Searching...",
       "INSERT_ARTICLE": "Insert",
       "NO_RESULT": "No articles found",
       "COPY_LINK": "Copy article link to clipboard",
@@ -220,7 +230,10 @@
         "LOGO": {
           "LABEL": "Logo",
           "UPLOAD_BUTTON": "Upload logo",
-          "HELP_TEXT": "This logo will be displayed on the portal header."
+          "HELP_TEXT": "This logo will be displayed on the portal header.",
+          "IMAGE_UPLOAD_SUCCESS": "Logo uploaded successfully",
+          "IMAGE_UPLOAD_ERROR": "Logo deleted successfully",
+          "IMAGE_DELETE_ERROR": "Error while deleting logo"
         },
         "NAME": {
           "LABEL": "Име",
@@ -426,6 +439,21 @@
         }
       }
     },
+    "ARTICLE_SEARCH": {
+      "TITLE": "Search articles",
+      "PLACEHOLDER": "Search articles",
+      "NO_RESULT": "No articles found",
+      "SEARCHING": "Searching...",
+      "SEARCH_BUTTON": "Търсене",
+      "INSERT_ARTICLE": "Insert link",
+      "IFRAME_ERROR": "URL is empty or invalid. Unable to display content.",
+      "OPEN_ARTICLE_SEARCH": "Insert article from Help Center",
+      "SUCCESS_ARTICLE_INSERTED": "Article inserted successfully",
+      "PREVIEW_LINK": "Preview article",
+      "CANCEL": "Затвори",
+      "BACK": "Back",
+      "BACK_RESULTS": "Back to results"
+    },
     "UPGRADE_PAGE": {
       "TITLE": "Help Center",
       "DESCRIPTION": "Create user-friendly self-service portals. Help your users to access the articles and get support 24/7. Upgrade your subscription to enable this feature.",

app/javascript/dashboard/i18n/locale/ca/advancedFilters.json

@@ -1,18 +1,18 @@
 {
   "FILTER": {
     "TITLE": "Filtre de converses",
-    "SUBTITLE": "Add filters below and hit 'Apply filters' to filter conversations.",
+    "SUBTITLE": "Add your filters below and hit 'Apply filters' to cut through the chat clutter.",
     "EDIT_CUSTOM_FILTER": "Edit Folder",
     "CUSTOM_VIEWS_SUBTITLE": "Add or remove filters and update your folder.",
-    "ADD_NEW_FILTER": "Afegeix filtre",
-    "FILTER_DELETE_ERROR": "You should have atleast one filter to save",
+    "ADD_NEW_FILTER": "Add filter",
+    "FILTER_DELETE_ERROR": "Oops, looks like we can't save nothing! Please add at least one filter to save it.",
     "SUBMIT_BUTTON_LABEL": "Aplicar filtres",
     "UPDATE_BUTTON_LABEL": "Update folder",
     "CANCEL_BUTTON_LABEL": "Cancel·la",
-    "CLEAR_BUTTON_LABEL": "Clear Filters",
-    "EMPTY_VALUE_ERROR": "El valor és necessari",
+    "CLEAR_BUTTON_LABEL": "Clear filters",
     "FOLDER_LABEL": "Folder Name",
     "FOLDER_QUERY_LABEL": "Folder Query",
+    "EMPTY_VALUE_ERROR": "El valor és necessari.",
     "TOOLTIP_LABEL": "Filtre de converses",
     "QUERY_DROPDOWN_LABELS": {
       "AND": "I",
@@ -36,44 +36,44 @@
     },
     "ATTRIBUTES": {
       "STATUS": "Estat",
-      "ASSIGNEE_NAME": "Assignee Name",
-      "INBOX_NAME": "Nom de la safata d'entrada",
-      "TEAM_NAME": "Nom de l'equip",
-      "CONVERSATION_IDENTIFIER": "Identificador de la conversa",
-      "CAMPAIGN_NAME": "Campaign Name",
+      "ASSIGNEE_NAME": "Assignee name",
+      "INBOX_NAME": "Inbox name",
+      "TEAM_NAME": "Team name",
+      "CONVERSATION_IDENTIFIER": "Conversation identifier",
+      "CAMPAIGN_NAME": "Campaign name",
       "LABELS": "Etiquetes",
-      "BROWSER_LANGUAGE": "Browser Language",
+      "BROWSER_LANGUAGE": "Browser language",
       "PRIORITY": "Priority",
-      "COUNTRY_NAME": "Nom del país",
+      "COUNTRY_NAME": "Country name",
       "REFERER_LINK": "Referer link",
       "CUSTOM_ATTRIBUTE_LIST": "List",
       "CUSTOM_ATTRIBUTE_TEXT": "Llista",
       "CUSTOM_ATTRIBUTE_NUMBER": "Número",
       "CUSTOM_ATTRIBUTE_LINK": "Enllaç",
       "CUSTOM_ATTRIBUTE_CHECKBOX": "Checkbox",
-      "CREATED_AT": "Created At",
-      "LAST_ACTIVITY": "Last Activity"
+      "CREATED_AT": "Created at",
+      "LAST_ACTIVITY": "Last activity"
     },
     "GROUPS": {
-      "STANDARD_FILTERS": "Standard Filters",
-      "ADDITIONAL_FILTERS": "Additional Filters",
-      "CUSTOM_ATTRIBUTES": "Atributs personalitzats"
+      "STANDARD_FILTERS": "Standard filters",
+      "ADDITIONAL_FILTERS": "Additional filters",
+      "CUSTOM_ATTRIBUTES": "Custom attributes"
     },
     "CUSTOM_VIEWS": {
       "ADD": {
         "TITLE": "Do you want to save this filter?",
         "LABEL": "Name this filter",
-        "PLACEHOLDER": "Enter a name for this filter",
-        "ERROR_MESSAGE": "Name is required",
+        "PLACEHOLDER": "Name your filter to refer it later.",
+        "ERROR_MESSAGE": "Name is required.",
         "SAVE_BUTTON": "Save filter",
         "CANCEL_BUTTON": "Cancel·la",
         "API_FOLDERS": {
-          "SUCCESS_MESSAGE": "Folder created successfully",
-          "ERROR_MESSAGE": "Error while creating folder"
+          "SUCCESS_MESSAGE": "Folder created successfully.",
+          "ERROR_MESSAGE": "Error while creating folder."
         },
         "API_SEGMENTS": {
-          "SUCCESS_MESSAGE": "Segment created successfully",
-          "ERROR_MESSAGE": "Error while creating segment"
+          "SUCCESS_MESSAGE": "Segment created successfully.",
+          "ERROR_MESSAGE": "Error while creating segment."
         }
       },
       "EDIT": {
@@ -83,19 +83,19 @@
         "DELETE_BUTTON": "Delete filter",
         "MODAL": {
           "CONFIRM": {
-            "TITLE": "Confirma l'esborrat",
+            "TITLE": "Confirm deletion",
             "MESSAGE": "Are you sure to delete the filter ",
-            "YES": "Si, esborra",
-            "NO": "No, manten-la"
+            "YES": "Yes, delete",
+            "NO": "No, keep it"
           }
         },
         "API_FOLDERS": {
-          "SUCCESS_MESSAGE": "Folder deleted successfully",
-          "ERROR_MESSAGE": "Error while deleting folder"
+          "SUCCESS_MESSAGE": "Folder deleted successfully.",
+          "ERROR_MESSAGE": "Error while deleting folder."
         },
         "API_SEGMENTS": {
-          "SUCCESS_MESSAGE": "Segment deleted successfully",
-          "ERROR_MESSAGE": "Error while deleting segment"
+          "SUCCESS_MESSAGE": "Segment deleted successfully.",
+          "ERROR_MESSAGE": "Error while deleting segment."
         }
       }
     }

app/javascript/dashboard/i18n/locale/ca/agentBots.json

@@ -1,73 +1,73 @@
 {
   "AGENT_BOTS": {
     "HEADER": "Bots",
-    "LOADING_EDITOR": "Loading Editor...",
-    "HEADER_BTN_TXT": "Add Bot Configuration",
-    "SIDEBAR_TXT": "<p><b>Agent Bots</b> <p>Agent bots allows you to automate the conversations</p>",
+    "LOADING_EDITOR": "Loading editor...",
+    "HEADER_BTN_TXT": "Add bot configuration",
+    "SIDEBAR_TXT": "<p><b>Agent Bots</b> <p>Agent Bots are like the most fabulous members of your team. They can handle the small stuff, so you can focus on the stuff that matters. Give them a try.</p> <p> You can manage your bots from this page or create new ones using the 'Add bot configuraton' button.</p> <p> Open the <a href=\"https://www.chatwoot.com/hc/chatwoot-user-guide-cloud-version/articles/1677497472-how-to-use-agent-bots\" target=\"blank\">Agent bots handbook</a> in another tab for a helping hand.</p>",
     "CSML_BOT_EDITOR": {
       "NAME": {
-        "LABEL": "Bot Name",
-        "PLACEHOLDER": "Give your bot a name",
-        "ERROR": "Bot name is required"
+        "LABEL": "Bot name",
+        "PLACEHOLDER": "Name your bot.",
+        "ERROR": "Bot name is required."
       },
       "DESCRIPTION": {
-        "LABEL": "Bot Description",
+        "LABEL": "Bot description",
         "PLACEHOLDER": "What does this bot do?"
       },
       "BOT_CONFIG": {
-        "ERROR": "Please enter your CSML bot configuration above",
-        "API_ERROR": "Your CSML configuration is invalid, please fix it and try again."
+        "ERROR": "Please enter your CSML bot configuration above.",
+        "API_ERROR": "Your CSML configuration is invalid. Please fix it and try again."
       },
       "SUBMIT": "Validate and save"
     },
     "BOT_CONFIGURATION": {
       "TITLE": "Select an agent bot",
-      "DESC": "You can set an agent bot from the list to this inbox. The bot can initially handle the conversation and transfer it to an agent when needed.",
+      "DESC": "Assign an Agent Bot to your inbox. They can handle initial conversations and transfer them to a live agent when necessary.",
       "SUBMIT": "Actualitza",
-      "DISCONNECT": "Disconnect Bot",
-      "SUCCESS_MESSAGE": "Successfully updated the agent bot",
-      "DISCONNECTED_SUCCESS_MESSAGE": "Successfully disconnected the agent bot",
-      "ERROR_MESSAGE": "Could not update the agent bot, please try again later",
-      "DISCONNECTED_ERROR_MESSAGE": "Could not disconnect the agent bot, please try again later",
-      "SELECT_PLACEHOLDER": "Select Bot"
+      "DISCONNECT": "Disconnect bot",
+      "SUCCESS_MESSAGE": "Successfully updated the agent bot.",
+      "DISCONNECTED_SUCCESS_MESSAGE": "Successfully disconnected the agent bot.",
+      "ERROR_MESSAGE": "Could not update the agent bot. Please try again.",
+      "DISCONNECTED_ERROR_MESSAGE": "Could not disconnect the agent bot. Please try again.",
+      "SELECT_PLACEHOLDER": "Select bot"
     },
     "ADD": {
       "TITLE": "Configure new bot",
       "CANCEL_BUTTON_TEXT": "Cancel·la",
       "API": {
-        "SUCCESS_MESSAGE": "Bot added successfully",
-        "ERROR_MESSAGE": "Could not add bot, Please try again later"
+        "SUCCESS_MESSAGE": "Bot added successfully.",
+        "ERROR_MESSAGE": "Could not add bot. Please try again later."
       }
     },
     "LIST": {
-      "404": "No Bots found, you can create a bot by clicking the 'Configure new bot' Button ↗",
-      "LOADING": "Fetching Bots...",
-      "TYPE": "Bot Type"
+      "404": "No bots found. You can create a bot by clicking the 'Configure new bot' button ↗",
+      "LOADING": "Fetching bots...",
+      "TYPE": "Bot type"
     },
     "DELETE": {
       "BUTTON_TEXT": "Esborrar",
-      "TITLE": "Delete Bot",
+      "TITLE": "Delete bot",
       "SUBMIT": "Esborrar",
       "CANCEL_BUTTON_TEXT": "Cancel·la",
-      "DESCRIPTION": "Are you sure you want to delete this bot? This action is irreversible",
+      "DESCRIPTION": "Are you sure you want to delete this bot? This action is irreversible.",
       "API": {
-        "SUCCESS_MESSAGE": "Bot deleted successfully",
-        "ERROR_MESSAGE": "Could not able to delete bot, Please try again later"
+        "SUCCESS_MESSAGE": "Bot deleted successfully.",
+        "ERROR_MESSAGE": "Could not delete bot. Please try again."
       }
     },
     "EDIT": {
       "BUTTON_TEXT": "Edita",
-      "LOADING": "Fetching Bots...",
-      "TITLE": "Edit Bot",
+      "LOADING": "Fetching bots...",
+      "TITLE": "Edit bot",
       "CANCEL_BUTTON_TEXT": "Cancel·la",
       "API": {
-        "SUCCESS_MESSAGE": "Bot updated successfully",
-        "ERROR_MESSAGE": "Could not update bot, Please try again later"
+        "SUCCESS_MESSAGE": "Bot updated successfully.",
+        "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
     "TYPES": {
-      "WEBHOOK": "Webhook Bot",
-      "CSML": "CSML Bot"
+      "WEBHOOK": "Webhook bot",
+      "CSML": "CSML bot"
     }
   }
 }

app/javascript/dashboard/i18n/locale/ca/bulkActions.json

@@ -7,34 +7,34 @@
     "GO_BACK_LABEL": "Go back",
     "ASSIGN_LABEL": "Assignar",
     "YES": "Si",
-    "ASSIGN_AGENT_TOOLTIP": "Assign Agent",
+    "ASSIGN_AGENT_TOOLTIP": "Assign agent",
     "ASSIGN_TEAM_TOOLTIP": "Assign team",
-    "ASSIGN_SUCCESFUL": "Conversations assigned successfully",
-    "ASSIGN_FAILED": "Failed to assign conversations, please try again",
-    "RESOLVE_SUCCESFUL": "Conversations resolved successfully",
-    "RESOLVE_FAILED": "Failed to resolve conversations, please try again",
+    "ASSIGN_SUCCESFUL": "Conversations assigned successfully.",
+    "ASSIGN_FAILED": "Failed to assign conversations. Please try again.",
+    "RESOLVE_SUCCESFUL": "Conversations resolved successfully.",
+    "RESOLVE_FAILED": "Failed to resolve conversations. Please try again.",
     "ALL_CONVERSATIONS_SELECTED_ALERT": "Conversations visible on this page are only selected.",
-    "AGENT_LIST_LOADING": "Loading Agents",
+    "AGENT_LIST_LOADING": "Loading agents",
     "UPDATE": {
       "CHANGE_STATUS": "Change status",
-      "SNOOZE_UNTIL_NEXT_REPLY": "Snooze until next reply",
+      "SNOOZE_UNTIL_NEXT_REPLY": "Snooze until next reply.",
       "UPDATE_SUCCESFUL": "Conversation status updated successfully.",
-      "UPDATE_FAILED": "Failed to update conversations, please try again"
+      "UPDATE_FAILED": "Failed to update conversations. Please try again."
     },
     "LABELS": {
-      "ASSIGN_LABELS": "Assign Labels",
+      "ASSIGN_LABELS": "Assign labels",
       "NO_LABELS_FOUND": "No labels found for",
       "ASSIGN_SELECTED_LABELS": "Assign selected labels",
-      "ASSIGN_SUCCESFUL": "Labels assigned successfully",
-      "ASSIGN_FAILED": "Failed to assign labels, please try again"
+      "ASSIGN_SUCCESFUL": "Labels assigned successfully.",
+      "ASSIGN_FAILED": "Failed to assign labels. Please try again."
     },
     "TEAMS": {
-      "TEAM_SELECT_LABEL": "Select Team",
+      "TEAM_SELECT_LABEL": "Selecciona equip",
       "NONE": "Ningú",
       "NO_TEAMS_AVAILABLE": "There are no teams added to this account yet.",
-      "ASSIGN_SELECTED_TEAMS": "Assign selected team",
-      "ASSIGN_SUCCESFUL": "Teams assiged successfully",
-      "ASSIGN_FAILED": "Failed to assign team, please try again"
+      "ASSIGN_SELECTED_TEAMS": "Assign selected team.",
+      "ASSIGN_SUCCESFUL": "Teams assiged successfully.",
+      "ASSIGN_FAILED": "Failed to assign team. Please try again."
     }
   }
 }

app/javascript/dashboard/i18n/locale/ca/cannedMgmt.json

@@ -1,75 +1,75 @@
 {
   "CANNED_MGMT": {
     "HEADER": "Respostes predeterminades",
-    "HEADER_BTN_TXT": "Afegeix una resposta predeterminada",
-    "LOADING": "S'estan recollint les respostes predeterminades",
-    "SEARCH_404": "No hi ha cap resposta que coincideixi amb aquesta consulta",
-    "SIDEBAR_TXT": "<p><b>Canned Responses</b> </p><p> Canned Responses are saved reply templates which can be used to quickly send out a reply to a conversation. </p><p> For creating a Canned Response, just click on the <b>Add Canned Response</b>. You can also edit or delete an existing Canned Response by clicking on the Edit or Delete button </p><p> Canned responses are used with the help of <b>Short Codes</b>. Agents can access canned responses while on a chat by typing <b>'/'</b> followed by the short code. </p>",
+    "HEADER_BTN_TXT": "Add canned response",
+    "LOADING": "Fetching canned responses...",
+    "SEARCH_404": "No hi ha cap resposta que coincideixi amb aquesta consulta.",
+    "SIDEBAR_TXT": "<p><b>Canned Responses</b> </p><p> Canned Responses are pre-written reply templates that help you quickly respond to a conversation. To insert a canned response during a chat, agents can type a short code preceded by a '/' character. </p><p> You can manage your canned responses from this page or create new ones using the \"Add canned response\" button.</p><p>Open the <a target=\"_blank\" href=\"https://www.chatwoot.com/hc/chatwoot-user-guide-cloud-version/articles/1677501325-how-to-create-saved-reply-templates-with-canned-responses\">Canned Responses handbook</a> in another tab for a helping hand.</p><p>Also, check out the all-new <a href=\"https://www.chatwoot.com/tools/canned-responses-library\" target=\"_blank\">Canned Responses Library</a>.</p>",
     "LIST": {
       "404": "No hi ha respostes predeterminades disponibles en aquest compte.",
       "TITLE": "Gestiona les respostes predeterminades",
-      "DESC": "Les respostes predeterminades són plantilles de resposta predefinides que es poden utilitzar per enviar ràpidament respostes a les converses.",
+      "DESC": "Canned Responses are predefined reply templates which can be used to quickly send out replies to conversations.",
       "TABLE_HEADER": [
-        "Codi curt",
+        "Short code",
         "Contingut",
         "Accions"
       ]
     },
     "ADD": {
-      "TITLE": "Afegeix Resposta Predeterminada",
-      "DESC": "Canned Responses are saved reply templates which can be used to quickly send out reply to conversation.",
+      "TITLE": "Add canned response",
+      "DESC": "Canned Responses are predefined reply templates which can be used to quickly send out replies to conversations.",
       "CANCEL_BUTTON_TEXT": "Cancel·la",
       "FORM": {
         "SHORT_CODE": {
-          "LABEL": "Codi curt",
-          "PLACEHOLDER": "Introduïu un codi curt",
-          "ERROR": "És necessari el codi curt"
+          "LABEL": "Short code",
+          "PLACEHOLDER": "Please enter a short code.",
+          "ERROR": "Short Code is required."
         },
         "CONTENT": {
-          "LABEL": "Contingut",
-          "PLACEHOLDER": "Introduïu un contingut",
-          "ERROR": "És necessari un contingut"
+          "LABEL": "Missatge",
+          "PLACEHOLDER": "Please write the message you want to save as a template to use later.",
+          "ERROR": "Message is required."
         },
         "SUBMIT": "Envia"
       },
       "API": {
-        "SUCCESS_MESSAGE": "Resposta predeterminada afegida correctament",
+        "SUCCESS_MESSAGE": "Canned response added successfully.",
         "ERROR_MESSAGE": "No s'ha pogut connectar amb el servidor Woot. Torna-ho a provar més endavant"
       }
     },
     "EDIT": {
-      "TITLE": "Edita la resposta predeterminada",
+      "TITLE": "Edit canned response",
       "CANCEL_BUTTON_TEXT": "Cancel·la",
       "FORM": {
         "SHORT_CODE": {
-          "LABEL": "Codi curt",
-          "PLACEHOLDER": "Introduïu un codi curt",
-          "ERROR": "És necessari el codi curt"
+          "LABEL": "Short code",
+          "PLACEHOLDER": "Please enter a shortcode.",
+          "ERROR": "Short code is required."
         },
         "CONTENT": {
-          "LABEL": "Contingut",
-          "PLACEHOLDER": "Introduïu un contingut",
-          "ERROR": "És necessari un contingut"
+          "LABEL": "Missatge",
+          "PLACEHOLDER": "Please write the message you want to save as a template to use later.",
+          "ERROR": "Message is required."
         },
         "SUBMIT": "Envia"
       },
       "BUTTON_TEXT": "Edita",
       "API": {
-        "SUCCESS_MESSAGE": "Resposta predeterminada actualitzada correctament",
+        "SUCCESS_MESSAGE": "Canned response is updated successfully.",
         "ERROR_MESSAGE": "No s'ha pogut connectar amb el servidor Woot. Torna-ho a provar més endavant"
       }
     },
     "DELETE": {
       "BUTTON_TEXT": "Esborra",
       "API": {
-        "SUCCESS_MESSAGE": "Resposta predeterminada eliminada correctament",
+        "SUCCESS_MESSAGE": "Canned response deleted successfully.",
         "ERROR_MESSAGE": "No s'ha pogut connectar amb el servidor Woot. Torna-ho a provar més endavant"
       },
       "CONFIRM": {
-        "TITLE": "Confirma esborrat",
+        "TITLE": "Confirm deletion",
         "MESSAGE": "N'estas segur ",
-        "YES": "Si, esborra ",
-        "NO": "No, segueix "
+        "YES": "Yes, delete ",
+        "NO": "No, keep "
       }
     }
   }

app/javascript/dashboard/i18n/locale/ca/chatlist.json

@@ -51,18 +51,30 @@
         "ACTIVE": "Last activity"
       }
     },
-    "CHAT_SORT_FILTER_ITEMS": {
-      "latest": {
-        "TEXT": "Last activity"
+    "SORT_ORDER_ITEMS": {
+      "last_activity_at_asc": {
+        "TEXT": "Last activity: Oldest first"
       },
-      "sort_on_created_at": {
-        "TEXT": "Created at"
+      "last_activity_at_desc": {
+        "TEXT": "Last activity: Newest first"
       },
-      "sort_on_priority": {
-        "TEXT": "Priority"
+      "created_at_desc": {
+        "TEXT": "Created at: Newest first"
       },
-      "sort_on_waiting_since": {
-        "TEXT": "Pending Response"
+      "created_at_asc": {
+        "TEXT": "Created at: Oldest first"
+      },
+      "priority_desc": {
+        "TEXT": "Priority: Highest first"
+      },
+      "priority_asc": {
+        "TEXT": "Priority: Lowest first"
+      },
+      "waiting_since_asc": {
+        "TEXT": "Pending Response: Longest first"
+      },
+      "waiting_since_desc": {
+        "TEXT": "Pending Response: Shortest first"
       }
     },
     "ATTACHMENTS": {

app/javascript/dashboard/i18n/locale/ca/conversation.json

@@ -41,6 +41,9 @@
     "SAVE_CONTACT": "Save",
     "UPLOADING_ATTACHMENTS": "Pujant fitxers adjunts...",
     "REPLIED_TO_STORY": "Replied to your story",
+    "UNSUPPORTED_MESSAGE": "This message is unsupported.",
+    "UNSUPPORTED_MESSAGE_FACEBOOK": "This message is unsupported. You can view this message on the Facebook Messenger app.",
+    "UNSUPPORTED_MESSAGE_INSTAGRAM": "This message is unsupported. You can view this message on the Instagram app.",
     "SUCCESS_DELETE_MESSAGE": "Message deleted successfully",
     "FAIL_DELETE_MESSSAGE": "Couldn't delete message! Try again",
     "NO_RESPONSE": "Sense resposta",
@@ -139,6 +142,7 @@
       "PRIVATE_NOTE": "Nota privada",
       "SEND": "Envia",
       "CREATE": "Afegeix una nota",
+      "INSERT_READ_MORE": "Read more",
       "DISMISS_REPLY": "Dismiss reply",
       "REPLYING_TO": "Replying to:",
       "TIP_FORMAT_ICON": "Mostra l'editor de text enriquit",

app/javascript/dashboard/i18n/locale/ca/generalSettings.json

@@ -92,7 +92,7 @@
   },
   "NETWORK": {
     "NOTIFICATION": {
-      "TEXT": "Disconnected from Chatwoot"
+      "OFFLINE": "Fora de línia"
     },
     "BUTTON": {
       "REFRESH": "Refresh"

app/javascript/dashboard/i18n/locale/ca/helpCenter.json

@@ -3,6 +3,7 @@
     "HEADER": {
       "FILTER": "Filter by",
       "SORT": "Sort by",
+      "LOCALE": "Locale",
       "SETTINGS_BUTTON": "Configuracions",
       "NEW_BUTTON": "New Article",
       "DROPDOWN_OPTIONS": {
@@ -15,6 +16,12 @@
         "MINE": "My Articles",
         "DRAFT": "Draft Articles",
         "ARCHIVED": "Archived Articles"
+      },
+      "LOCALE_SELECT": {
+        "TITLE": "Select locale",
+        "PLACEHOLDER": "Select locale",
+        "NO_RESULT": "No locale found",
+        "SEARCH_PLACEHOLDER": "Search locale"
       }
     },
     "EDIT_HEADER": {
@@ -76,6 +83,9 @@
     },
     "ARTICLE_SEARCH_RESULT": {
       "UNCATEGORIZED": "Uncategorized",
+      "SEARCH_RESULTS": "Search results for %{query}",
+      "EMPTY_TEXT": "Search for articles to insert into replies.",
+      "SEARCH_LOADER": "Searching...",
       "INSERT_ARTICLE": "Insert",
       "NO_RESULT": "No articles found",
       "COPY_LINK": "Copy article link to clipboard",
@@ -220,7 +230,10 @@
         "LOGO": {
           "LABEL": "Logo",
           "UPLOAD_BUTTON": "Upload logo",
-          "HELP_TEXT": "This logo will be displayed on the portal header."
+          "HELP_TEXT": "This logo will be displayed on the portal header.",
+          "IMAGE_UPLOAD_SUCCESS": "Logo uploaded successfully",
+          "IMAGE_UPLOAD_ERROR": "Logo deleted successfully",
+          "IMAGE_DELETE_ERROR": "Error while deleting logo"
         },
         "NAME": {
           "LABEL": "Nom",
@@ -426,6 +439,21 @@
         }
       }
     },
+    "ARTICLE_SEARCH": {
+      "TITLE": "Search articles",
+      "PLACEHOLDER": "Search articles",
+      "NO_RESULT": "No articles found",
+      "SEARCHING": "Searching...",
+      "SEARCH_BUTTON": "Cercar",
+      "INSERT_ARTICLE": "Insert link",
+      "IFRAME_ERROR": "URL is empty or invalid. Unable to display content.",
+      "OPEN_ARTICLE_SEARCH": "Insert article from Help Center",
+      "SUCCESS_ARTICLE_INSERTED": "Article inserted successfully",
+      "PREVIEW_LINK": "Preview article",
+      "CANCEL": "Tanca",
+      "BACK": "Enrere",
+      "BACK_RESULTS": "Back to results"
+    },
     "UPGRADE_PAGE": {
       "TITLE": "Help Center",
       "DESCRIPTION": "Create user-friendly self-service portals. Help your users to access the articles and get support 24/7. Upgrade your subscription to enable this feature.",

app/javascript/dashboard/i18n/locale/cs/advancedFilters.json

@@ -1,18 +1,18 @@
 {
   "FILTER": {
-    "TITLE": "Filter Conversations",
-    "SUBTITLE": "Add filters below and hit 'Apply filters' to filter conversations.",
+    "TITLE": "Filter conversations",
+    "SUBTITLE": "Add your filters below and hit 'Apply filters' to cut through the chat clutter.",
     "EDIT_CUSTOM_FILTER": "Edit Folder",
     "CUSTOM_VIEWS_SUBTITLE": "Add or remove filters and update your folder.",
-    "ADD_NEW_FILTER": "Add Filter",
-    "FILTER_DELETE_ERROR": "You should have atleast one filter to save",
+    "ADD_NEW_FILTER": "Add filter",
+    "FILTER_DELETE_ERROR": "Oops, looks like we can't save nothing! Please add at least one filter to save it.",
     "SUBMIT_BUTTON_LABEL": "Apply filters",
     "UPDATE_BUTTON_LABEL": "Update folder",
     "CANCEL_BUTTON_LABEL": "Zrušit",
-    "CLEAR_BUTTON_LABEL": "Clear Filters",
-    "EMPTY_VALUE_ERROR": "Value is required",
+    "CLEAR_BUTTON_LABEL": "Clear filters",
     "FOLDER_LABEL": "Folder Name",
     "FOLDER_QUERY_LABEL": "Folder Query",
+    "EMPTY_VALUE_ERROR": "Hodnota je povinná.",
     "TOOLTIP_LABEL": "Filter conversations",
     "QUERY_DROPDOWN_LABELS": {
       "AND": "AND",
@@ -36,44 +36,44 @@
     },
     "ATTRIBUTES": {
       "STATUS": "Stav",
-      "ASSIGNEE_NAME": "Assignee Name",
-      "INBOX_NAME": "Název schránky",
-      "TEAM_NAME": "Team Name",
-      "CONVERSATION_IDENTIFIER": "Conversation Identifier",
-      "CAMPAIGN_NAME": "Campaign Name",
+      "ASSIGNEE_NAME": "Assignee name",
+      "INBOX_NAME": "Inbox name",
+      "TEAM_NAME": "Team name",
+      "CONVERSATION_IDENTIFIER": "Conversation identifier",
+      "CAMPAIGN_NAME": "Campaign name",
       "LABELS": "Štítky",
-      "BROWSER_LANGUAGE": "Browser Language",
+      "BROWSER_LANGUAGE": "Browser language",
       "PRIORITY": "Priority",
-      "COUNTRY_NAME": "Country Name",
+      "COUNTRY_NAME": "Country name",
       "REFERER_LINK": "Referer link",
       "CUSTOM_ATTRIBUTE_LIST": "List",
       "CUSTOM_ATTRIBUTE_TEXT": "Text",
       "CUSTOM_ATTRIBUTE_NUMBER": "Number",
       "CUSTOM_ATTRIBUTE_LINK": "Link",
       "CUSTOM_ATTRIBUTE_CHECKBOX": "Checkbox",
-      "CREATED_AT": "Created At",
-      "LAST_ACTIVITY": "Poslední aktivita"
+      "CREATED_AT": "Created at",
+      "LAST_ACTIVITY": "Last activity"
     },
     "GROUPS": {
-      "STANDARD_FILTERS": "Standard Filters",
-      "ADDITIONAL_FILTERS": "Additional Filters",
-      "CUSTOM_ATTRIBUTES": "Vlastní atributy"
+      "STANDARD_FILTERS": "Standard filters",
+      "ADDITIONAL_FILTERS": "Additional filters",
+      "CUSTOM_ATTRIBUTES": "Custom attributes"
     },
     "CUSTOM_VIEWS": {
       "ADD": {
         "TITLE": "Do you want to save this filter?",
         "LABEL": "Name this filter",
-        "PLACEHOLDER": "Enter a name for this filter",
-        "ERROR_MESSAGE": "Name is required",
+        "PLACEHOLDER": "Name your filter to refer it later.",
+        "ERROR_MESSAGE": "Name is required.",
         "SAVE_BUTTON": "Save filter",
         "CANCEL_BUTTON": "Zrušit",
         "API_FOLDERS": {
-          "SUCCESS_MESSAGE": "Folder created successfully",
-          "ERROR_MESSAGE": "Error while creating folder"
+          "SUCCESS_MESSAGE": "Folder created successfully.",
+          "ERROR_MESSAGE": "Error while creating folder."
         },
         "API_SEGMENTS": {
-          "SUCCESS_MESSAGE": "Segment created successfully",
-          "ERROR_MESSAGE": "Error while creating segment"
+          "SUCCESS_MESSAGE": "Segment created successfully.",
+          "ERROR_MESSAGE": "Error while creating segment."
         }
       },
       "EDIT": {
@@ -83,19 +83,19 @@
         "DELETE_BUTTON": "Delete filter",
         "MODAL": {
           "CONFIRM": {
-            "TITLE": "Potvrdit odstranění",
+            "TITLE": "Confirm deletion",
             "MESSAGE": "Are you sure to delete the filter ",
-            "YES": "Ano, odstranit",
-            "NO": "No, Keep it"
+            "YES": "Yes, delete",
+            "NO": "No, keep it"
           }
         },
         "API_FOLDERS": {
-          "SUCCESS_MESSAGE": "Folder deleted successfully",
-          "ERROR_MESSAGE": "Error while deleting folder"
+          "SUCCESS_MESSAGE": "Folder deleted successfully.",
+          "ERROR_MESSAGE": "Error while deleting folder."
         },
         "API_SEGMENTS": {
-          "SUCCESS_MESSAGE": "Segment deleted successfully",
-          "ERROR_MESSAGE": "Error while deleting segment"
+          "SUCCESS_MESSAGE": "Segment deleted successfully.",
+          "ERROR_MESSAGE": "Error while deleting segment."
         }
       }
     }

app/javascript/dashboard/i18n/locale/cs/agentBots.json

@@ -1,73 +1,73 @@
 {
   "AGENT_BOTS": {
     "HEADER": "Bots",
-    "LOADING_EDITOR": "Loading Editor...",
-    "HEADER_BTN_TXT": "Add Bot Configuration",
-    "SIDEBAR_TXT": "<p><b>Agent Bots</b> <p>Agent bots allows you to automate the conversations</p>",
+    "LOADING_EDITOR": "Loading editor...",
+    "HEADER_BTN_TXT": "Add bot configuration",
+    "SIDEBAR_TXT": "<p><b>Agent Bots</b> <p>Agent Bots are like the most fabulous members of your team. They can handle the small stuff, so you can focus on the stuff that matters. Give them a try.</p> <p> You can manage your bots from this page or create new ones using the 'Add bot configuraton' button.</p> <p> Open the <a href=\"https://www.chatwoot.com/hc/chatwoot-user-guide-cloud-version/articles/1677497472-how-to-use-agent-bots\" target=\"blank\">Agent bots handbook</a> in another tab for a helping hand.</p>",
     "CSML_BOT_EDITOR": {
       "NAME": {
-        "LABEL": "Bot Name",
-        "PLACEHOLDER": "Give your bot a name",
-        "ERROR": "Bot name is required"
+        "LABEL": "Bot name",
+        "PLACEHOLDER": "Name your bot.",
+        "ERROR": "Bot name is required."
       },
       "DESCRIPTION": {
-        "LABEL": "Bot Description",
+        "LABEL": "Bot description",
         "PLACEHOLDER": "What does this bot do?"
       },
       "BOT_CONFIG": {
-        "ERROR": "Please enter your CSML bot configuration above",
-        "API_ERROR": "Your CSML configuration is invalid, please fix it and try again."
+        "ERROR": "Please enter your CSML bot configuration above.",
+        "API_ERROR": "Your CSML configuration is invalid. Please fix it and try again."
       },
       "SUBMIT": "Validate and save"
     },
     "BOT_CONFIGURATION": {
       "TITLE": "Select an agent bot",
-      "DESC": "You can set an agent bot from the list to this inbox. The bot can initially handle the conversation and transfer it to an agent when needed.",
+      "DESC": "Assign an Agent Bot to your inbox. They can handle initial conversations and transfer them to a live agent when necessary.",
       "SUBMIT": "Aktualizovat",
-      "DISCONNECT": "Disconnect Bot",
-      "SUCCESS_MESSAGE": "Successfully updated the agent bot",
-      "DISCONNECTED_SUCCESS_MESSAGE": "Successfully disconnected the agent bot",
-      "ERROR_MESSAGE": "Could not update the agent bot, please try again later",
-      "DISCONNECTED_ERROR_MESSAGE": "Could not disconnect the agent bot, please try again later",
-      "SELECT_PLACEHOLDER": "Select Bot"
+      "DISCONNECT": "Disconnect bot",
+      "SUCCESS_MESSAGE": "Successfully updated the agent bot.",
+      "DISCONNECTED_SUCCESS_MESSAGE": "Successfully disconnected the agent bot.",
+      "ERROR_MESSAGE": "Could not update the agent bot. Please try again.",
+      "DISCONNECTED_ERROR_MESSAGE": "Could not disconnect the agent bot. Please try again.",
+      "SELECT_PLACEHOLDER": "Select bot"
     },
     "ADD": {
       "TITLE": "Configure new bot",
       "CANCEL_BUTTON_TEXT": "Zrušit",
       "API": {
-        "SUCCESS_MESSAGE": "Bot added successfully",
-        "ERROR_MESSAGE": "Could not add bot, Please try again later"
+        "SUCCESS_MESSAGE": "Bot added successfully.",
+        "ERROR_MESSAGE": "Could not add bot. Please try again later."
       }
     },
     "LIST": {
-      "404": "No Bots found, you can create a bot by clicking the 'Configure new bot' Button ↗",
-      "LOADING": "Fetching Bots...",
-      "TYPE": "Bot Type"
+      "404": "No bots found. You can create a bot by clicking the 'Configure new bot' button ↗",
+      "LOADING": "Fetching bots...",
+      "TYPE": "Bot type"
     },
     "DELETE": {
       "BUTTON_TEXT": "Vymazat",
-      "TITLE": "Delete Bot",
+      "TITLE": "Delete bot",
       "SUBMIT": "Vymazat",
       "CANCEL_BUTTON_TEXT": "Zrušit",
-      "DESCRIPTION": "Are you sure you want to delete this bot? This action is irreversible",
+      "DESCRIPTION": "Are you sure you want to delete this bot? This action is irreversible.",
       "API": {
-        "SUCCESS_MESSAGE": "Bot deleted successfully",
-        "ERROR_MESSAGE": "Could not able to delete bot, Please try again later"
+        "SUCCESS_MESSAGE": "Bot deleted successfully.",
+        "ERROR_MESSAGE": "Could not delete bot. Please try again."
       }
     },
     "EDIT": {
       "BUTTON_TEXT": "Upravit",
-      "LOADING": "Fetching Bots...",
-      "TITLE": "Edit Bot",
+      "LOADING": "Fetching bots...",
+      "TITLE": "Edit bot",
       "CANCEL_BUTTON_TEXT": "Zrušit",
       "API": {
-        "SUCCESS_MESSAGE": "Bot updated successfully",
-        "ERROR_MESSAGE": "Could not update bot, Please try again later"
+        "SUCCESS_MESSAGE": "Bot updated successfully.",
+        "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
     "TYPES": {
-      "WEBHOOK": "Webhook Bot",
-      "CSML": "CSML Bot"
+      "WEBHOOK": "Webhook bot",
+      "CSML": "CSML bot"
     }
   }
 }

app/javascript/dashboard/i18n/locale/cs/bulkActions.json

@@ -7,34 +7,34 @@
     "GO_BACK_LABEL": "Go back",
     "ASSIGN_LABEL": "Přiřadit",
     "YES": "Ano",
-    "ASSIGN_AGENT_TOOLTIP": "Assign Agent",
+    "ASSIGN_AGENT_TOOLTIP": "Přiřadit agenta",
     "ASSIGN_TEAM_TOOLTIP": "Přiřadit tým",
-    "ASSIGN_SUCCESFUL": "Conversations assigned successfully",
-    "ASSIGN_FAILED": "Failed to assign conversations, please try again",
-    "RESOLVE_SUCCESFUL": "Conversations resolved successfully",
-    "RESOLVE_FAILED": "Failed to resolve conversations, please try again",
+    "ASSIGN_SUCCESFUL": "Conversations assigned successfully.",
+    "ASSIGN_FAILED": "Failed to assign conversations. Please try again.",
+    "RESOLVE_SUCCESFUL": "Conversations resolved successfully.",
+    "RESOLVE_FAILED": "Failed to resolve conversations. Please try again.",
     "ALL_CONVERSATIONS_SELECTED_ALERT": "Conversations visible on this page are only selected.",
-    "AGENT_LIST_LOADING": "Loading Agents",
+    "AGENT_LIST_LOADING": "Načítání agentů",
     "UPDATE": {
       "CHANGE_STATUS": "Change status",
-      "SNOOZE_UNTIL_NEXT_REPLY": "Snooze until next reply",
+      "SNOOZE_UNTIL_NEXT_REPLY": "Snooze until next reply.",
       "UPDATE_SUCCESFUL": "Conversation status updated successfully.",
-      "UPDATE_FAILED": "Failed to update conversations, please try again"
+      "UPDATE_FAILED": "Failed to update conversations. Please try again."
     },
     "LABELS": {
-      "ASSIGN_LABELS": "Assign Labels",
+      "ASSIGN_LABELS": "Assign labels",
       "NO_LABELS_FOUND": "No labels found for",
       "ASSIGN_SELECTED_LABELS": "Assign selected labels",
-      "ASSIGN_SUCCESFUL": "Labels assigned successfully",
-      "ASSIGN_FAILED": "Failed to assign labels, please try again"
+      "ASSIGN_SUCCESFUL": "Labels assigned successfully.",
+      "ASSIGN_FAILED": "Failed to assign labels. Please try again."
     },
     "TEAMS": {
-      "TEAM_SELECT_LABEL": "Select Team",
+      "TEAM_SELECT_LABEL": "Vybrat tým",
       "NONE": "Nic",
       "NO_TEAMS_AVAILABLE": "There are no teams added to this account yet.",
-      "ASSIGN_SELECTED_TEAMS": "Assign selected team",
-      "ASSIGN_SUCCESFUL": "Teams assiged successfully",
-      "ASSIGN_FAILED": "Failed to assign team, please try again"
+      "ASSIGN_SELECTED_TEAMS": "Assign selected team.",
+      "ASSIGN_SUCCESFUL": "Teams assiged successfully.",
+      "ASSIGN_FAILED": "Failed to assign team. Please try again."
     }
   }
 }

app/javascript/dashboard/i18n/locale/cs/cannedMgmt.json

@@ -1,75 +1,75 @@
 {
   "CANNED_MGMT": {
     "HEADER": "Konzervované odpovědi",
-    "HEADER_BTN_TXT": "Přidat konzervovanou odpověď",
-    "LOADING": "Načítání Konzervovaných odpovědí",
-    "SEARCH_404": "Neexistují žádné položky odpovídající tomuto dotazu",
-    "SIDEBAR_TXT": "<p><b>Canned Responses</b> </p><p> Canned Responses are saved reply templates which can be used to quickly send out a reply to a conversation. </p><p> For creating a Canned Response, just click on the <b>Add Canned Response</b>. You can also edit or delete an existing Canned Response by clicking on the Edit or Delete button </p><p> Canned responses are used with the help of <b>Short Codes</b>. Agents can access canned responses while on a chat by typing <b>'/'</b> followed by the short code. </p>",
+    "HEADER_BTN_TXT": "Add canned response",
+    "LOADING": "Fetching canned responses...",
+    "SEARCH_404": "Neexistují žádné položky odpovídající tomuto dotazu.",
+    "SIDEBAR_TXT": "<p><b>Canned Responses</b> </p><p> Canned Responses are pre-written reply templates that help you quickly respond to a conversation. To insert a canned response during a chat, agents can type a short code preceded by a '/' character. </p><p> You can manage your canned responses from this page or create new ones using the \"Add canned response\" button.</p><p>Open the <a target=\"_blank\" href=\"https://www.chatwoot.com/hc/chatwoot-user-guide-cloud-version/articles/1677501325-how-to-create-saved-reply-templates-with-canned-responses\">Canned Responses handbook</a> in another tab for a helping hand.</p><p>Also, check out the all-new <a href=\"https://www.chatwoot.com/tools/canned-responses-library\" target=\"_blank\">Canned Responses Library</a>.</p>",
     "LIST": {
       "404": "V tomto účtu nejsou k dispozici žádné konzervované odpovědi.",
       "TITLE": "Spravovat konzervované odpovědi",
-      "DESC": "Konzervované odpovědi jsou předdefinované šablony odpovědí, které lze použít k rychlému zasílání odpovědí na tikety.",
+      "DESC": "Canned Responses are predefined reply templates which can be used to quickly send out replies to conversations.",
       "TABLE_HEADER": [
-        "Krátký kód",
+        "Short code",
         "Obsah",
         "Akce"
       ]
     },
     "ADD": {
-      "TITLE": "Přidat konzervovanou odpověď",
-      "DESC": "Canned Responses are saved reply templates which can be used to quickly send out reply to conversation.",
+      "TITLE": "Add canned response",
+      "DESC": "Canned Responses are predefined reply templates which can be used to quickly send out replies to conversations.",
       "CANCEL_BUTTON_TEXT": "Zrušit",
       "FORM": {
         "SHORT_CODE": {
-          "LABEL": "Krátký kód",
-          "PLACEHOLDER": "Please enter a short code",
-          "ERROR": "Krátký kód je povinný"
+          "LABEL": "Short code",
+          "PLACEHOLDER": "Please enter a short code.",
+          "ERROR": "Short Code is required."
         },
         "CONTENT": {
-          "LABEL": "Obsah",
-          "PLACEHOLDER": "Zadejte prosím obsah",
-          "ERROR": "Je vyžadován obsah"
+          "LABEL": "Zpráva",
+          "PLACEHOLDER": "Please write the message you want to save as a template to use later.",
+          "ERROR": "Message is required."
         },
         "SUBMIT": "Odeslat"
       },
       "API": {
-        "SUCCESS_MESSAGE": "Odpověď v konzervě byla úspěšně přidána",
+        "SUCCESS_MESSAGE": "Canned response added successfully.",
         "ERROR_MESSAGE": "Nelze se připojit k Woot serveru, opakujte akci později"
       }
     },
     "EDIT": {
-      "TITLE": "Upravit konzervovanou odpověď",
+      "TITLE": "Edit canned response",
       "CANCEL_BUTTON_TEXT": "Zrušit",
       "FORM": {
         "SHORT_CODE": {
-          "LABEL": "Krátký kód",
-          "PLACEHOLDER": "Zadejte zkratkový kód",
-          "ERROR": "Krátký kód je povinný"
+          "LABEL": "Short code",
+          "PLACEHOLDER": "Please enter a shortcode.",
+          "ERROR": "Short code is required."
         },
         "CONTENT": {
-          "LABEL": "Obsah",
-          "PLACEHOLDER": "Zadejte prosím obsah",
-          "ERROR": "Je vyžadován obsah"
+          "LABEL": "Zpráva",
+          "PLACEHOLDER": "Please write the message you want to save as a template to use later.",
+          "ERROR": "Message is required."
         },
         "SUBMIT": "Odeslat"
       },
       "BUTTON_TEXT": "Upravit",
       "API": {
-        "SUCCESS_MESSAGE": "Reakce v konzervě byla úspěšně aktualizována",
+        "SUCCESS_MESSAGE": "Canned response is updated successfully.",
         "ERROR_MESSAGE": "Nelze se připojit k Woot serveru, opakujte akci později"
       }
     },
     "DELETE": {
       "BUTTON_TEXT": "Vymazat",
       "API": {
-        "SUCCESS_MESSAGE": "Odpověď v konzervě byla úspěšně odstraněna",
+        "SUCCESS_MESSAGE": "Canned response deleted successfully.",
         "ERROR_MESSAGE": "Nelze se připojit k Woot serveru, opakujte akci později"
       },
       "CONFIRM": {
-        "TITLE": "Potvrdit odstranění",
+        "TITLE": "Confirm deletion",
         "MESSAGE": "Opravdu chcete odstranit ",
-        "YES": "Ano, odstranit ",
-        "NO": "Ne, zachovat "
+        "YES": "Yes, delete ",
+        "NO": "No, keep "
       }
     }
   }

app/javascript/dashboard/i18n/locale/cs/chatlist.json

@@ -51,18 +51,30 @@
         "ACTIVE": "Last activity"
       }
     },
-    "CHAT_SORT_FILTER_ITEMS": {
-      "latest": {
-        "TEXT": "Last activity"
+    "SORT_ORDER_ITEMS": {
+      "last_activity_at_asc": {
+        "TEXT": "Last activity: Oldest first"
       },
-      "sort_on_created_at": {
-        "TEXT": "Created at"
+      "last_activity_at_desc": {
+        "TEXT": "Last activity: Newest first"
       },
-      "sort_on_priority": {
-        "TEXT": "Priority"
+      "created_at_desc": {
+        "TEXT": "Created at: Newest first"
       },
-      "sort_on_waiting_since": {
-        "TEXT": "Pending Response"
+      "created_at_asc": {
+        "TEXT": "Created at: Oldest first"
+      },
+      "priority_desc": {
+        "TEXT": "Priority: Highest first"
+      },
+      "priority_asc": {
+        "TEXT": "Priority: Lowest first"
+      },
+      "waiting_since_asc": {
+        "TEXT": "Pending Response: Longest first"
+      },
+      "waiting_since_desc": {
+        "TEXT": "Pending Response: Shortest first"
       }
     },
     "ATTACHMENTS": {

app/javascript/dashboard/i18n/locale/cs/conversation.json

@@ -41,6 +41,9 @@
     "SAVE_CONTACT": "Save",
     "UPLOADING_ATTACHMENTS": "Nahrávání příloh...",
     "REPLIED_TO_STORY": "Replied to your story",
+    "UNSUPPORTED_MESSAGE": "This message is unsupported.",
+    "UNSUPPORTED_MESSAGE_FACEBOOK": "This message is unsupported. You can view this message on the Facebook Messenger app.",
+    "UNSUPPORTED_MESSAGE_INSTAGRAM": "This message is unsupported. You can view this message on the Instagram app.",
     "SUCCESS_DELETE_MESSAGE": "Zpráva byla úspěšně smazána",
     "FAIL_DELETE_MESSSAGE": "Zpráva se nepodařilo odstranit! Zkuste to znovu",
     "NO_RESPONSE": "Bez odpovědi",
@@ -139,6 +142,7 @@
       "PRIVATE_NOTE": "Soukromá poznámka",
       "SEND": "Poslat",
       "CREATE": "Přidat poznámku",
+      "INSERT_READ_MORE": "Read more",
       "DISMISS_REPLY": "Dismiss reply",
       "REPLYING_TO": "Replying to:",
       "TIP_FORMAT_ICON": "Zobrazit formátovaný textový editor",

app/javascript/dashboard/i18n/locale/cs/generalSettings.json

@@ -92,7 +92,7 @@
   },
   "NETWORK": {
     "NOTIFICATION": {
-      "TEXT": "Disconnected from Chatwoot"
+      "OFFLINE": "Offline"
     },
     "BUTTON": {
       "REFRESH": "Refresh"

app/javascript/dashboard/i18n/locale/cs/helpCenter.json

@@ -3,6 +3,7 @@
     "HEADER": {
       "FILTER": "Filtrovat podle",
       "SORT": "Seřadit podle",
+      "LOCALE": "Locale",
       "SETTINGS_BUTTON": "Nastavení",
       "NEW_BUTTON": "Nový článek",
       "DROPDOWN_OPTIONS": {
@@ -15,6 +16,12 @@
         "MINE": "Moje články",
         "DRAFT": "Koncepty článků",
         "ARCHIVED": "Archivované články"
+      },
+      "LOCALE_SELECT": {
+        "TITLE": "Select locale",
+        "PLACEHOLDER": "Select locale",
+        "NO_RESULT": "No locale found",
+        "SEARCH_PLACEHOLDER": "Search locale"
       }
     },
     "EDIT_HEADER": {
@@ -76,6 +83,9 @@
     },
     "ARTICLE_SEARCH_RESULT": {
       "UNCATEGORIZED": "Uncategorized",
+      "SEARCH_RESULTS": "Search results for %{query}",
+      "EMPTY_TEXT": "Search for articles to insert into replies.",
+      "SEARCH_LOADER": "Searching...",
       "INSERT_ARTICLE": "Insert",
       "NO_RESULT": "No articles found",
       "COPY_LINK": "Copy article link to clipboard",
@@ -220,7 +230,10 @@
         "LOGO": {
           "LABEL": "Logo",
           "UPLOAD_BUTTON": "Upload logo",
-          "HELP_TEXT": "This logo will be displayed on the portal header."
+          "HELP_TEXT": "This logo will be displayed on the portal header.",
+          "IMAGE_UPLOAD_SUCCESS": "Logo uploaded successfully",
+          "IMAGE_UPLOAD_ERROR": "Logo deleted successfully",
+          "IMAGE_DELETE_ERROR": "Error while deleting logo"
         },
         "NAME": {
           "LABEL": "Název",
@@ -426,6 +439,21 @@
         }
       }
     },
+    "ARTICLE_SEARCH": {
+      "TITLE": "Search articles",
+      "PLACEHOLDER": "Search articles",
+      "NO_RESULT": "No articles found",
+      "SEARCHING": "Searching...",
+      "SEARCH_BUTTON": "Hledat",
+      "INSERT_ARTICLE": "Insert link",
+      "IFRAME_ERROR": "URL is empty or invalid. Unable to display content.",
+      "OPEN_ARTICLE_SEARCH": "Insert article from Help Center",
+      "SUCCESS_ARTICLE_INSERTED": "Article inserted successfully",
+      "PREVIEW_LINK": "Preview article",
+      "CANCEL": "Zavřít",
+      "BACK": "Zpět",
+      "BACK_RESULTS": "Back to results"
+    },
     "UPGRADE_PAGE": {
       "TITLE": "Help Center",
       "DESCRIPTION": "Create user-friendly self-service portals. Help your users to access the articles and get support 24/7. Upgrade your subscription to enable this feature.",

app/javascript/dashboard/i18n/locale/da/advancedFilters.json

@@ -1,18 +1,18 @@
 {
   "FILTER": {
-    "TITLE": "Filtrer Samtaler",
-    "SUBTITLE": "Tilføj filtre nedenfor og tryk på 'Anvend filtre' for at filtrere samtaler.",
+    "TITLE": "Filtrer samtaler",
+    "SUBTITLE": "Add your filters below and hit 'Apply filters' to cut through the chat clutter.",
     "EDIT_CUSTOM_FILTER": "Edit Folder",
     "CUSTOM_VIEWS_SUBTITLE": "Add or remove filters and update your folder.",
-    "ADD_NEW_FILTER": "Tilføj Filter",
-    "FILTER_DELETE_ERROR": "Du skal have mindst et filter at gemme",
+    "ADD_NEW_FILTER": "Add filter",
+    "FILTER_DELETE_ERROR": "Oops, looks like we can't save nothing! Please add at least one filter to save it.",
     "SUBMIT_BUTTON_LABEL": "Anvend filtre",
     "UPDATE_BUTTON_LABEL": "Update folder",
     "CANCEL_BUTTON_LABEL": "Annuller",
-    "CLEAR_BUTTON_LABEL": "Ryd Filtre",
-    "EMPTY_VALUE_ERROR": "Værdi er påkrævet",
+    "CLEAR_BUTTON_LABEL": "Clear filters",
     "FOLDER_LABEL": "Folder Name",
     "FOLDER_QUERY_LABEL": "Folder Query",
+    "EMPTY_VALUE_ERROR": "Værdi er påkrævet.",
     "TOOLTIP_LABEL": "Filtrer samtaler",
     "QUERY_DROPDOWN_LABELS": {
       "AND": "OG",
@@ -36,44 +36,44 @@
     },
     "ATTRIBUTES": {
       "STATUS": "Status",
-      "ASSIGNEE_NAME": "Ansvarlig Navn",
-      "INBOX_NAME": "Indbakke Navn",
-      "TEAM_NAME": "Hold Navn",
-      "CONVERSATION_IDENTIFIER": "Conversation Identifier",
-      "CAMPAIGN_NAME": "Kampagne Navn",
+      "ASSIGNEE_NAME": "Assignee name",
+      "INBOX_NAME": "Indbakkens navn",
+      "TEAM_NAME": "Team navn",
+      "CONVERSATION_IDENTIFIER": "Conversation identifier",
+      "CAMPAIGN_NAME": "Campaign name",
       "LABELS": "Etiketter",
-      "BROWSER_LANGUAGE": "Browser Sprog",
+      "BROWSER_LANGUAGE": "Browser language",
       "PRIORITY": "Priority",
-      "COUNTRY_NAME": "Land Navn",
+      "COUNTRY_NAME": "Country name",
       "REFERER_LINK": "Refererer link",
       "CUSTOM_ATTRIBUTE_LIST": "Liste",
       "CUSTOM_ATTRIBUTE_TEXT": "Tekst",
       "CUSTOM_ATTRIBUTE_NUMBER": "Nummer",
       "CUSTOM_ATTRIBUTE_LINK": "Link",
       "CUSTOM_ATTRIBUTE_CHECKBOX": "Afkrydsningsfelt",
-      "CREATED_AT": "Oprettet Den",
-      "LAST_ACTIVITY": "Sidste Aktivitet"
+      "CREATED_AT": "Oprettet den",
+      "LAST_ACTIVITY": "Last activity"
     },
     "GROUPS": {
-      "STANDARD_FILTERS": "Standard Filtre",
-      "ADDITIONAL_FILTERS": "Yderligere Filtre",
-      "CUSTOM_ATTRIBUTES": "Brugerdefinerede Egenskaber"
+      "STANDARD_FILTERS": "Standard filters",
+      "ADDITIONAL_FILTERS": "Additional filters",
+      "CUSTOM_ATTRIBUTES": "Custom attributes"
     },
     "CUSTOM_VIEWS": {
       "ADD": {
         "TITLE": "Vil du gemme dette filter?",
         "LABEL": "Navngiv dette filter",
-        "PLACEHOLDER": "Angiv et navn for dette filter",
-        "ERROR_MESSAGE": "Navn er påkrævet",
+        "PLACEHOLDER": "Name your filter to refer it later.",
+        "ERROR_MESSAGE": "Navn er påkrævet.",
         "SAVE_BUTTON": "Gem filter",
         "CANCEL_BUTTON": "Annuller",
         "API_FOLDERS": {
-          "SUCCESS_MESSAGE": "Mappe oprettet",
-          "ERROR_MESSAGE": "Fejl under oprettelse af mappe"
+          "SUCCESS_MESSAGE": "Mappe oprettet.",
+          "ERROR_MESSAGE": "Fejl under oprettelse af mappe."
         },
         "API_SEGMENTS": {
-          "SUCCESS_MESSAGE": "Segmentet er oprettet",
-          "ERROR_MESSAGE": "Fejl under oprettelse af segment"
+          "SUCCESS_MESSAGE": "Segmentet er oprettet.",
+          "ERROR_MESSAGE": "Fejl under oprettelse af segment."
         }
       },
       "EDIT": {
@@ -83,19 +83,19 @@
         "DELETE_BUTTON": "Slet filter",
         "MODAL": {
           "CONFIRM": {
-            "TITLE": "Bekræft Sletning",
+            "TITLE": "Bekræft sletning",
             "MESSAGE": "Er du sikker på du vil slette filteret ",
-            "YES": "Ja, Slet",
+            "YES": "Yes, delete",
             "NO": "Nej, behold det"
           }
         },
         "API_FOLDERS": {
-          "SUCCESS_MESSAGE": "Mappen blev slettet",
-          "ERROR_MESSAGE": "Fejl under sletning af mappe"
+          "SUCCESS_MESSAGE": "Mappen blev slettet.",
+          "ERROR_MESSAGE": "Fejl under sletning af mappe."
         },
         "API_SEGMENTS": {
-          "SUCCESS_MESSAGE": "Segmentet blev slettet",
-          "ERROR_MESSAGE": "Fejl under sletning af segment"
+          "SUCCESS_MESSAGE": "Segmentet blev slettet.",
+          "ERROR_MESSAGE": "Fejl under sletning af segment."
         }
       }
     }

app/javascript/dashboard/i18n/locale/da/agentBots.json

@@ -1,73 +1,73 @@
 {
   "AGENT_BOTS": {
     "HEADER": "Bots",
-    "LOADING_EDITOR": "Indlæser Editor...",
-    "HEADER_BTN_TXT": "Add Bot Configuration",
-    "SIDEBAR_TXT": "<p><b>Agent Bots</b> <p>Agent bots allows you to automate the conversations</p>",
+    "LOADING_EDITOR": "Loading editor...",
+    "HEADER_BTN_TXT": "Add bot configuration",
+    "SIDEBAR_TXT": "<p><b>Agent Bots</b> <p>Agent Bots are like the most fabulous members of your team. They can handle the small stuff, so you can focus on the stuff that matters. Give them a try.</p> <p> You can manage your bots from this page or create new ones using the 'Add bot configuraton' button.</p> <p> Open the <a href=\"https://www.chatwoot.com/hc/chatwoot-user-guide-cloud-version/articles/1677497472-how-to-use-agent-bots\" target=\"blank\">Agent bots handbook</a> in another tab for a helping hand.</p>",
     "CSML_BOT_EDITOR": {
       "NAME": {
-        "LABEL": "Bot navn",
-        "PLACEHOLDER": "Giv din bot et navn",
-        "ERROR": "Bot navn er påkrævet"
+        "LABEL": "Bot name",
+        "PLACEHOLDER": "Name your bot.",
+        "ERROR": "Bot navn er påkrævet."
       },
       "DESCRIPTION": {
-        "LABEL": "Bot beskrivelse",
+        "LABEL": "Bot description",
         "PLACEHOLDER": "Hvad gør denne bot?"
       },
       "BOT_CONFIG": {
-        "ERROR": "Please enter your CSML bot configuration above",
-        "API_ERROR": "Your CSML configuration is invalid, please fix it and try again."
+        "ERROR": "Please enter your CSML bot configuration above.",
+        "API_ERROR": "Your CSML configuration is invalid. Please fix it and try again."
       },
       "SUBMIT": "Bekræft og gem"
     },
     "BOT_CONFIGURATION": {
       "TITLE": "Select an agent bot",
-      "DESC": "You can set an agent bot from the list to this inbox. The bot can initially handle the conversation and transfer it to an agent when needed.",
+      "DESC": "Assign an Agent Bot to your inbox. They can handle initial conversations and transfer them to a live agent when necessary.",
       "SUBMIT": "Opdater",
-      "DISCONNECT": "Disconnect Bot",
-      "SUCCESS_MESSAGE": "Successfully updated the agent bot",
-      "DISCONNECTED_SUCCESS_MESSAGE": "Successfully disconnected the agent bot",
-      "ERROR_MESSAGE": "Could not update the agent bot, please try again later",
-      "DISCONNECTED_ERROR_MESSAGE": "Could not disconnect the agent bot, please try again later",
-      "SELECT_PLACEHOLDER": "Vælg bot"
+      "DISCONNECT": "Disconnect bot",
+      "SUCCESS_MESSAGE": "Successfully updated the agent bot.",
+      "DISCONNECTED_SUCCESS_MESSAGE": "Successfully disconnected the agent bot.",
+      "ERROR_MESSAGE": "Could not update the agent bot. Please try again.",
+      "DISCONNECTED_ERROR_MESSAGE": "Could not disconnect the agent bot. Please try again.",
+      "SELECT_PLACEHOLDER": "Select bot"
     },
     "ADD": {
       "TITLE": "Configure new bot",
       "CANCEL_BUTTON_TEXT": "Annuller",
       "API": {
-        "SUCCESS_MESSAGE": "Bot added successfully",
-        "ERROR_MESSAGE": "Could not add bot, Please try again later"
+        "SUCCESS_MESSAGE": "Bot added successfully.",
+        "ERROR_MESSAGE": "Could not add bot. Please try again later."
       }
     },
     "LIST": {
-      "404": "No Bots found, you can create a bot by clicking the 'Configure new bot' Button ↗",
-      "LOADING": "Fetching Bots...",
-      "TYPE": "Bot Type"
+      "404": "No bots found. You can create a bot by clicking the 'Configure new bot' button ↗",
+      "LOADING": "Fetching bots...",
+      "TYPE": "Bot type"
     },
     "DELETE": {
       "BUTTON_TEXT": "Slet",
-      "TITLE": "Slet bot",
+      "TITLE": "Delete bot",
       "SUBMIT": "Slet",
       "CANCEL_BUTTON_TEXT": "Annuller",
-      "DESCRIPTION": "Are you sure you want to delete this bot? This action is irreversible",
+      "DESCRIPTION": "Are you sure you want to delete this bot? This action is irreversible.",
       "API": {
-        "SUCCESS_MESSAGE": "Bot deleted successfully",
-        "ERROR_MESSAGE": "Could not able to delete bot, Please try again later"
+        "SUCCESS_MESSAGE": "Bot deleted successfully.",
+        "ERROR_MESSAGE": "Could not delete bot. Please try again."
       }
     },
     "EDIT": {
       "BUTTON_TEXT": "Rediger",
-      "LOADING": "Fetching Bots...",
-      "TITLE": "Edit Bot",
+      "LOADING": "Fetching bots...",
+      "TITLE": "Edit bot",
       "CANCEL_BUTTON_TEXT": "Annuller",
       "API": {
-        "SUCCESS_MESSAGE": "Bot updated successfully",
-        "ERROR_MESSAGE": "Could not update bot, Please try again later"
+        "SUCCESS_MESSAGE": "Bot updated successfully.",
+        "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
     "TYPES": {
-      "WEBHOOK": "Webhook Bot",
-      "CSML": "CSML Bot"
+      "WEBHOOK": "Webhook bot",
+      "CSML": "CSML bot"
     }
   }
 }

app/javascript/dashboard/i18n/locale/da/bulkActions.json

@@ -1,40 +1,40 @@
 {
   "BULK_ACTION": {
     "CONVERSATIONS_SELECTED": "%{conversationCount} samtaler valgt",
-    "AGENT_SELECT_LABEL": "Vælg Agent",
+    "AGENT_SELECT_LABEL": "Vælg agent",
     "ASSIGN_CONFIRMATION_LABEL": "Are you sure to assign %{conversationCount} %{conversationLabel} to",
     "UNASSIGN_CONFIRMATION_LABEL": "Are you sure to unassign %{conversationCount} %{conversationLabel}?",
     "GO_BACK_LABEL": "Gå tilbage",
     "ASSIGN_LABEL": "Tildel",
     "YES": "Ja",
-    "ASSIGN_AGENT_TOOLTIP": "Tildel Agent",
+    "ASSIGN_AGENT_TOOLTIP": "Tildel agent",
     "ASSIGN_TEAM_TOOLTIP": "Tildel team",
-    "ASSIGN_SUCCESFUL": "Samtaler tildelt",
-    "ASSIGN_FAILED": "Mislykkedes at tildele samtaler, prøv igen",
-    "RESOLVE_SUCCESFUL": "Samtaler løst med succes",
-    "RESOLVE_FAILED": "Mislykkedes at løse samtaler, prøv igen",
+    "ASSIGN_SUCCESFUL": "Samtaler tildelt.",
+    "ASSIGN_FAILED": "Failed to assign conversations. Please try again.",
+    "RESOLVE_SUCCESFUL": "Samtaler løst med succes.",
+    "RESOLVE_FAILED": "Failed to resolve conversations. Please try again.",
     "ALL_CONVERSATIONS_SELECTED_ALERT": "Samtaler synlig på denne side er kun valgt.",
-    "AGENT_LIST_LOADING": "Indlæser Agenter",
+    "AGENT_LIST_LOADING": "Indlæser agenter",
     "UPDATE": {
       "CHANGE_STATUS": "Skift status",
-      "SNOOZE_UNTIL_NEXT_REPLY": "Udsæt til næste svar",
+      "SNOOZE_UNTIL_NEXT_REPLY": "Udsæt til næste svar.",
       "UPDATE_SUCCESFUL": "Samtalens status blev opdateret.",
-      "UPDATE_FAILED": "Mislykkedes at opdatere samtaler, prøv igen"
+      "UPDATE_FAILED": "Failed to update conversations. Please try again."
     },
     "LABELS": {
-      "ASSIGN_LABELS": "Tildel Etiketter",
+      "ASSIGN_LABELS": "Assign labels",
       "NO_LABELS_FOUND": "Ingen etiketter fundet for",
       "ASSIGN_SELECTED_LABELS": "Tildel valgte etiketter",
-      "ASSIGN_SUCCESFUL": "Etiketter tildelt med succes",
-      "ASSIGN_FAILED": "Kunne ikke tildele etiketter. Prøv igen"
+      "ASSIGN_SUCCESFUL": "Etiketter tildelt med succes.",
+      "ASSIGN_FAILED": "Failed to assign labels. Please try again."
     },
     "TEAMS": {
-      "TEAM_SELECT_LABEL": "Vælg Team",
+      "TEAM_SELECT_LABEL": "Vælg hold",
       "NONE": "Ingen",
       "NO_TEAMS_AVAILABLE": "There are no teams added to this account yet.",
-      "ASSIGN_SELECTED_TEAMS": "Tildel det valgte team",
-      "ASSIGN_SUCCESFUL": "Teams assiged successfully",
-      "ASSIGN_FAILED": "Failed to assign team, please try again"
+      "ASSIGN_SELECTED_TEAMS": "Tildel det valgte team.",
+      "ASSIGN_SUCCESFUL": "Teams assiged successfully.",
+      "ASSIGN_FAILED": "Failed to assign team. Please try again."
     }
   }
 }

app/javascript/dashboard/i18n/locale/da/cannedMgmt.json

@@ -1,75 +1,75 @@
 {
   "CANNED_MGMT": {
     "HEADER": "Standardsvar Svar",
-    "HEADER_BTN_TXT": "Tilføj Standardsvar",
-    "LOADING": "Henter Standardsvar",
-    "SEARCH_404": "Der er ingen elementer, der matcher denne forespørgsel",
-    "SIDEBAR_TXT": "<p><b>Standardsvar</b> </p><p> Standardsvar er gemte svarskabeloner, som kan bruges til hurtigt at sende et svar på en samtale. </p><p> For at oprette et standardsvar, klik blot på <b>Tilføj standardsvar</b>. Du kan også redigere eller slette et eksisterende standardsvar ved at klikke på Rediger eller Slet knappen </p><p> Standardsvar bruges ved hjælp af <b>Short Codes</b>. Agenter kan tilgå standardsvar på en chat ved at skrive <b>'/'</b> efterfulgt af din short code </p>",
+    "HEADER_BTN_TXT": "Add canned response",
+    "LOADING": "Fetching canned responses...",
+    "SEARCH_404": "Der er ingen elementer, der matcher denne forespørgsel.",
+    "SIDEBAR_TXT": "<p><b>Canned Responses</b> </p><p> Canned Responses are pre-written reply templates that help you quickly respond to a conversation. To insert a canned response during a chat, agents can type a short code preceded by a '/' character. </p><p> You can manage your canned responses from this page or create new ones using the \"Add canned response\" button.</p><p>Open the <a target=\"_blank\" href=\"https://www.chatwoot.com/hc/chatwoot-user-guide-cloud-version/articles/1677501325-how-to-create-saved-reply-templates-with-canned-responses\">Canned Responses handbook</a> in another tab for a helping hand.</p><p>Also, check out the all-new <a href=\"https://www.chatwoot.com/tools/canned-responses-library\" target=\"_blank\">Canned Responses Library</a>.</p>",
     "LIST": {
       "404": "Der er ingen tilgængelige standardsvar på denne konto.",
       "TITLE": "Administrer standardsvar",
-      "DESC": "Standardsvar er foruddefinerede svarskabeloner, som kan bruges til hurtigt at sende svar på tickets.",
+      "DESC": "Canned Responses are predefined reply templates which can be used to quickly send out replies to conversations.",
       "TABLE_HEADER": [
-        "Short Code",
+        "Short code",
         "Indhold",
         "Handlinger"
       ]
     },
     "ADD": {
-      "TITLE": "Tilføj Standardsvar",
-      "DESC": "Standardsvar er gemte svarskabeloner, som kan bruges til hurtigt at sende svar til samtalen.",
+      "TITLE": "Add canned response",
+      "DESC": "Canned Responses are predefined reply templates which can be used to quickly send out replies to conversations.",
       "CANCEL_BUTTON_TEXT": "Annuller",
       "FORM": {
         "SHORT_CODE": {
-          "LABEL": "Short Code",
-          "PLACEHOLDER": "Indtast venligst en shortcode",
-          "ERROR": "Short Code er påkrævet"
+          "LABEL": "Short code",
+          "PLACEHOLDER": "Please enter a short code.",
+          "ERROR": "Short Code is required."
         },
         "CONTENT": {
-          "LABEL": "Indhold",
-          "PLACEHOLDER": "Indtast venligst indhold",
-          "ERROR": "Indhold er påkrævet"
+          "LABEL": "Besked",
+          "PLACEHOLDER": "Please write the message you want to save as a template to use later.",
+          "ERROR": "Message is required."
         },
         "SUBMIT": "Send"
       },
       "API": {
-        "SUCCESS_MESSAGE": "Standardsvar tilføjet",
+        "SUCCESS_MESSAGE": "Canned response added successfully.",
         "ERROR_MESSAGE": "Kunne ikke oprette forbindelse til Woot Server, Prøv igen senere"
       }
     },
     "EDIT": {
-      "TITLE": "Rediger Standardsvar",
+      "TITLE": "Edit canned response",
       "CANCEL_BUTTON_TEXT": "Annuller",
       "FORM": {
         "SHORT_CODE": {
-          "LABEL": "Short Code",
-          "PLACEHOLDER": "Indtast venligst en shortcode",
-          "ERROR": "Short Code er påkrævet"
+          "LABEL": "Short code",
+          "PLACEHOLDER": "Please enter a shortcode.",
+          "ERROR": "Short code is required."
         },
         "CONTENT": {
-          "LABEL": "Indhold",
-          "PLACEHOLDER": "Indtast venligst indhold",
-          "ERROR": "Indhold er påkrævet"
+          "LABEL": "Besked",
+          "PLACEHOLDER": "Please write the message you want to save as a template to use later.",
+          "ERROR": "Beskeden er påkrævet."
         },
         "SUBMIT": "Send"
       },
       "BUTTON_TEXT": "Rediger",
       "API": {
-        "SUCCESS_MESSAGE": "Standardsvar opdateret",
+        "SUCCESS_MESSAGE": "Canned response is updated successfully.",
         "ERROR_MESSAGE": "Kunne ikke oprette forbindelse til Woot Server, Prøv igen senere"
       }
     },
     "DELETE": {
       "BUTTON_TEXT": "Slet",
       "API": {
-        "SUCCESS_MESSAGE": "Standardsvar slettet",
+        "SUCCESS_MESSAGE": "Canned response deleted successfully.",
         "ERROR_MESSAGE": "Kunne ikke oprette forbindelse til Woot Server, Prøv igen senere"
       },
       "CONFIRM": {
-        "TITLE": "Bekræft Sletning",
+        "TITLE": "Bekræft sletning",
         "MESSAGE": "Er du sikker på du vil slette ",
-        "YES": "Ja, Slet ",
-        "NO": "Nej, Behold "
+        "YES": "Yes, delete ",
+        "NO": "No, keep "
       }
     }
   }

app/javascript/dashboard/i18n/locale/da/chatlist.json

@@ -51,18 +51,30 @@
         "ACTIVE": "Last activity"
       }
     },
-    "CHAT_SORT_FILTER_ITEMS": {
-      "latest": {
-        "TEXT": "Last activity"
+    "SORT_ORDER_ITEMS": {
+      "last_activity_at_asc": {
+        "TEXT": "Last activity: Oldest first"
       },
-      "sort_on_created_at": {
-        "TEXT": "Oprettet den"
+      "last_activity_at_desc": {
+        "TEXT": "Last activity: Newest first"
       },
-      "sort_on_priority": {
-        "TEXT": "Priority"
+      "created_at_desc": {
+        "TEXT": "Created at: Newest first"
       },
-      "sort_on_waiting_since": {
-        "TEXT": "Pending Response"
+      "created_at_asc": {
+        "TEXT": "Created at: Oldest first"
+      },
+      "priority_desc": {
+        "TEXT": "Priority: Highest first"
+      },
+      "priority_asc": {
+        "TEXT": "Priority: Lowest first"
+      },
+      "waiting_since_asc": {
+        "TEXT": "Pending Response: Longest first"
+      },
+      "waiting_since_desc": {
+        "TEXT": "Pending Response: Shortest first"
       }
     },
     "ATTACHMENTS": {

app/javascript/dashboard/i18n/locale/da/conversation.json

@@ -41,6 +41,9 @@
     "SAVE_CONTACT": "Save",
     "UPLOADING_ATTACHMENTS": "Uploader vedhæftede filer...",
     "REPLIED_TO_STORY": "Replied to your story",
+    "UNSUPPORTED_MESSAGE": "This message is unsupported.",
+    "UNSUPPORTED_MESSAGE_FACEBOOK": "This message is unsupported. You can view this message on the Facebook Messenger app.",
+    "UNSUPPORTED_MESSAGE_INSTAGRAM": "This message is unsupported. You can view this message on the Instagram app.",
     "SUCCESS_DELETE_MESSAGE": "Besked slettet",
     "FAIL_DELETE_MESSSAGE": "Kunne ikke slette beskeden! Prøv igen",
     "NO_RESPONSE": "Intet svar",
@@ -139,6 +142,7 @@
       "PRIVATE_NOTE": "Privat Note",
       "SEND": "Send",
       "CREATE": "Tilføj Note",
+      "INSERT_READ_MORE": "Read more",
       "DISMISS_REPLY": "Dismiss reply",
       "REPLYING_TO": "Replying to:",
       "TIP_FORMAT_ICON": "Vis rig teksteditor",

app/javascript/dashboard/i18n/locale/da/generalSettings.json

@@ -92,7 +92,7 @@
   },
   "NETWORK": {
     "NOTIFICATION": {
-      "TEXT": "Afbrudt fra Chatwoot"
+      "OFFLINE": "Offline"
     },
     "BUTTON": {
       "REFRESH": "Opdater"

app/javascript/dashboard/i18n/locale/da/helpCenter.json

@@ -3,6 +3,7 @@
     "HEADER": {
       "FILTER": "Filtrer efter",
       "SORT": "Sorter efter",
+      "LOCALE": "Landestandard",
       "SETTINGS_BUTTON": "Indstillinger",
       "NEW_BUTTON": "Ny Artikel",
       "DROPDOWN_OPTIONS": {
@@ -15,6 +16,12 @@
         "MINE": "Alle Artikler",
         "DRAFT": "Kladde Artikler",
         "ARCHIVED": "Arkiverede Artikler"
+      },
+      "LOCALE_SELECT": {
+        "TITLE": "Select locale",
+        "PLACEHOLDER": "Select locale",
+        "NO_RESULT": "No locale found",
+        "SEARCH_PLACEHOLDER": "Search locale"
       }
     },
     "EDIT_HEADER": {
@@ -76,6 +83,9 @@
     },
     "ARTICLE_SEARCH_RESULT": {
       "UNCATEGORIZED": "Uncategorized",
+      "SEARCH_RESULTS": "Search results for %{query}",
+      "EMPTY_TEXT": "Search for articles to insert into replies.",
+      "SEARCH_LOADER": "Søger...",
       "INSERT_ARTICLE": "Insert",
       "NO_RESULT": "No articles found",
       "COPY_LINK": "Copy article link to clipboard",
@@ -220,7 +230,10 @@
         "LOGO": {
           "LABEL": "Logo",
           "UPLOAD_BUTTON": "Upload logo",
-          "HELP_TEXT": "Dette logo vil blive vist i portalens header."
+          "HELP_TEXT": "Dette logo vil blive vist i portalens header.",
+          "IMAGE_UPLOAD_SUCCESS": "Logo uploaded successfully",
+          "IMAGE_UPLOAD_ERROR": "Logo deleted successfully",
+          "IMAGE_DELETE_ERROR": "Error while deleting logo"
         },
         "NAME": {
           "LABEL": "Navn",
@@ -426,6 +439,21 @@
         }
       }
     },
+    "ARTICLE_SEARCH": {
+      "TITLE": "Search articles",
+      "PLACEHOLDER": "Search articles",
+      "NO_RESULT": "No articles found",
+      "SEARCHING": "Søger...",
+      "SEARCH_BUTTON": "Søg",
+      "INSERT_ARTICLE": "Insert link",
+      "IFRAME_ERROR": "URL is empty or invalid. Unable to display content.",
+      "OPEN_ARTICLE_SEARCH": "Insert article from Help Center",
+      "SUCCESS_ARTICLE_INSERTED": "Article inserted successfully",
+      "PREVIEW_LINK": "Preview article",
+      "CANCEL": "Luk",
+      "BACK": "Tilbage",
+      "BACK_RESULTS": "Back to results"
+    },
     "UPGRADE_PAGE": {
       "TITLE": "Help Center",
       "DESCRIPTION": "Create user-friendly self-service portals. Help your users to access the articles and get support 24/7. Upgrade your subscription to enable this feature.",

app/javascript/dashboard/i18n/locale/de/advancedFilters.json

@@ -1,18 +1,18 @@
 {
   "FILTER": {
     "TITLE": "Gespräche filtern",
-    "SUBTITLE": "Fügen Sie unten Filter hinzu und klicken Sie auf „Filter anwenden“, um Konversationen zu filtern.",
+    "SUBTITLE": "Add your filters below and hit 'Apply filters' to cut through the chat clutter.",
     "EDIT_CUSTOM_FILTER": "Edit Folder",
     "CUSTOM_VIEWS_SUBTITLE": "Add or remove filters and update your folder.",
-    "ADD_NEW_FILTER": "Filter hinzufügen",
-    "FILTER_DELETE_ERROR": "Sie sollten mindestens einen Filter zum Speichern haben",
+    "ADD_NEW_FILTER": "Add filter",
+    "FILTER_DELETE_ERROR": "Oops, looks like we can't save nothing! Please add at least one filter to save it.",
     "SUBMIT_BUTTON_LABEL": "Filter übernehmen",
     "UPDATE_BUTTON_LABEL": "Update folder",
     "CANCEL_BUTTON_LABEL": "Abbrechen",
-    "CLEAR_BUTTON_LABEL": "Filter zurücksetzen",
-    "EMPTY_VALUE_ERROR": "Wert ist erforderlich",
+    "CLEAR_BUTTON_LABEL": "Clear filters",
     "FOLDER_LABEL": "Folder Name",
     "FOLDER_QUERY_LABEL": "Folder Query",
+    "EMPTY_VALUE_ERROR": "Wert ist erforderlich.",
     "TOOLTIP_LABEL": "Gespräche filtern",
     "QUERY_DROPDOWN_LABELS": {
       "AND": "UND",
@@ -36,15 +36,15 @@
     },
     "ATTRIBUTES": {
       "STATUS": "Status",
-      "ASSIGNEE_NAME": "Name des Bevollmächtigten",
+      "ASSIGNEE_NAME": "Assignee name",
       "INBOX_NAME": "Posteingangsname",
       "TEAM_NAME": "Teamname",
-      "CONVERSATION_IDENTIFIER": "Gesprächsidentifikation",
-      "CAMPAIGN_NAME": "Kampagnenname",
+      "CONVERSATION_IDENTIFIER": "Conversation identifier",
+      "CAMPAIGN_NAME": "Campaign name",
       "LABELS": "Labels",
-      "BROWSER_LANGUAGE": "Browsersprache",
+      "BROWSER_LANGUAGE": "Browser language",
       "PRIORITY": "Priorität",
-      "COUNTRY_NAME": "Ländername",
+      "COUNTRY_NAME": "Country name",
       "REFERER_LINK": "Referer-Link",
       "CUSTOM_ATTRIBUTE_LIST": "Liste",
       "CUSTOM_ATTRIBUTE_TEXT": "Text",
@@ -55,25 +55,25 @@
       "LAST_ACTIVITY": "Letzte Aktivität"
     },
     "GROUPS": {
-      "STANDARD_FILTERS": "Standardfilter",
-      "ADDITIONAL_FILTERS": "Zusätzliche Filter",
-      "CUSTOM_ATTRIBUTES": "Benutzerdefinierte Attribute"
+      "STANDARD_FILTERS": "Standard filters",
+      "ADDITIONAL_FILTERS": "Additional filters",
+      "CUSTOM_ATTRIBUTES": "Custom attributes"
     },
     "CUSTOM_VIEWS": {
       "ADD": {
         "TITLE": "Möchten Sie diesen Filter speichern?",
         "LABEL": "Diesen Filter benennen",
-        "PLACEHOLDER": "Geben Sie einen Namen für diesen Filter ein",
-        "ERROR_MESSAGE": "Name wird benötigt",
+        "PLACEHOLDER": "Name your filter to refer it later.",
+        "ERROR_MESSAGE": "Name wird benötigt.",
         "SAVE_BUTTON": "Filter speichern",
         "CANCEL_BUTTON": "Abbrechen",
         "API_FOLDERS": {
-          "SUCCESS_MESSAGE": "Ordner erfolgreich erstellt",
-          "ERROR_MESSAGE": "Fehler beim Erstellen des Ordners"
+          "SUCCESS_MESSAGE": "Ordner erfolgreich erstellt.",
+          "ERROR_MESSAGE": "Fehler beim Erstellen des Ordners."
         },
         "API_SEGMENTS": {
-          "SUCCESS_MESSAGE": "Segment erfolgreich erstellt",
-          "ERROR_MESSAGE": "Fehler beim Erstellen des Segments"
+          "SUCCESS_MESSAGE": "Segment erfolgreich erstellt.",
+          "ERROR_MESSAGE": "Fehler beim Erstellen des Segments."
         }
       },
       "EDIT": {
@@ -83,19 +83,19 @@
         "DELETE_BUTTON": "Filter löschen",
         "MODAL": {
           "CONFIRM": {
-            "TITLE": "Löschung bestätigen",
+            "TITLE": "Löschen bestätigen",
             "MESSAGE": "Möchten Sie den Filter wirklich löschen ",
-            "YES": "Ja, löschen",
+            "YES": "Yes, delete",
             "NO": "Nein, behalte es"
           }
         },
         "API_FOLDERS": {
-          "SUCCESS_MESSAGE": "Ordner erfolgreich gelöscht",
-          "ERROR_MESSAGE": "Fehler beim Löschen des Ordners"
+          "SUCCESS_MESSAGE": "Ordner erfolgreich gelöscht.",
+          "ERROR_MESSAGE": "Fehler beim Löschen des Ordners."
         },
         "API_SEGMENTS": {
-          "SUCCESS_MESSAGE": "Segment erfolgreich gelöscht",
-          "ERROR_MESSAGE": "Fehler beim Löschen des Segments"
+          "SUCCESS_MESSAGE": "Segment erfolgreich gelöscht.",
+          "ERROR_MESSAGE": "Fehler beim Löschen des Segments."
         }
       }
     }

app/javascript/dashboard/i18n/locale/de/agentBots.json

@@ -1,73 +1,73 @@
 {
   "AGENT_BOTS": {
     "HEADER": "Bots",
-    "LOADING_EDITOR": "Editor wird geladen...",
-    "HEADER_BTN_TXT": "Bot-Konfiguration hinzufügen",
-    "SIDEBAR_TXT": "<p><b>Agenten Bots</b> <p>Agenten Bots erlauben es Ihnen, die Unterhaltungen zu automatisieren</p>",
+    "LOADING_EDITOR": "Loading editor...",
+    "HEADER_BTN_TXT": "Add bot configuration",
+    "SIDEBAR_TXT": "<p><b>Agent Bots</b> <p>Agent Bots are like the most fabulous members of your team. They can handle the small stuff, so you can focus on the stuff that matters. Give them a try.</p> <p> You can manage your bots from this page or create new ones using the 'Add bot configuraton' button.</p> <p> Open the <a href=\"https://www.chatwoot.com/hc/chatwoot-user-guide-cloud-version/articles/1677497472-how-to-use-agent-bots\" target=\"blank\">Agent bots handbook</a> in another tab for a helping hand.</p>",
     "CSML_BOT_EDITOR": {
       "NAME": {
-        "LABEL": "机器人名称",
-        "PLACEHOLDER": "Geben Sie Ihrem Bot einen Namen",
-        "ERROR": "Bot Name ist erforderlich"
+        "LABEL": "Bot name",
+        "PLACEHOLDER": "Name your bot.",
+        "ERROR": "Bot Name ist erforderlich."
       },
       "DESCRIPTION": {
-        "LABEL": "Bot Beschreibung",
+        "LABEL": "Bot description",
         "PLACEHOLDER": "Was macht dieser Bot?"
       },
       "BOT_CONFIG": {
-        "ERROR": "Bitte geben Sie Ihre CSML Bot-Konfiguration oben ein",
-        "API_ERROR": "Ihre CSML-Konfiguration ist ungültig, bitte korrigieren Sie sie und versuchen es erneut."
+        "ERROR": "Bitte geben Sie Ihre CSML Bot-Konfiguration oben ein.",
+        "API_ERROR": "Your CSML configuration is invalid. Please fix it and try again."
       },
       "SUBMIT": "Validieren und speichern"
     },
     "BOT_CONFIGURATION": {
       "TITLE": "Agenten-Bot auswählen",
-      "DESC": "Sie können einen Agenten-Bot aus der Liste in diesen Posteingang setzen. Der Bot kann die Unterhaltung anfangs bearbeiten und bei Bedarf an einen Agenten übertragen.",
+      "DESC": "Assign an Agent Bot to your inbox. They can handle initial conversations and transfer them to a live agent when necessary.",
       "SUBMIT": "Aktualisieren",
-      "DISCONNECT": "Bot trennen",
-      "SUCCESS_MESSAGE": "Agenten-Bot erfolgreich aktualisiert",
-      "DISCONNECTED_SUCCESS_MESSAGE": "Agent-Bot erfolgreich getrennt",
-      "ERROR_MESSAGE": "Konnte den Agenten-Bot nicht aktualisieren, bitte versuchen Sie es später erneut",
-      "DISCONNECTED_ERROR_MESSAGE": "Konnte den Agenten-Bot nicht trennen, bitte versuchen Sie es später erneut",
-      "SELECT_PLACEHOLDER": "Bot auswählen"
+      "DISCONNECT": "Disconnect bot",
+      "SUCCESS_MESSAGE": "Agenten-Bot erfolgreich aktualisiert.",
+      "DISCONNECTED_SUCCESS_MESSAGE": "Agent-Bot erfolgreich getrennt.",
+      "ERROR_MESSAGE": "Could not update the agent bot. Please try again.",
+      "DISCONNECTED_ERROR_MESSAGE": "Could not disconnect the agent bot. Please try again.",
+      "SELECT_PLACEHOLDER": "Select bot"
     },
     "ADD": {
       "TITLE": "Neuen Bot konfigurieren",
       "CANCEL_BUTTON_TEXT": "Stornieren",
       "API": {
-        "SUCCESS_MESSAGE": "Bot erfolgreich hinzugefügt",
-        "ERROR_MESSAGE": "Bot konnte nicht hinzugefügt werden, bitte versuchen Sie es später erneut"
+        "SUCCESS_MESSAGE": "Bot erfolgreich hinzugefügt.",
+        "ERROR_MESSAGE": "Could not add bot. Please try again later."
       }
     },
     "LIST": {
-      "404": "Keine Bots gefunden, Sie können einen Bot erstellen, indem Sie auf den 'Neuen Bot konfigurieren' Button klicken ↗",
-      "LOADING": "Bots werden geladen...",
-      "TYPE": "Bot-Typ"
+      "404": "No bots found. You can create a bot by clicking the 'Configure new bot' button ↗",
+      "LOADING": "Fetching bots...",
+      "TYPE": "Bot type"
     },
     "DELETE": {
       "BUTTON_TEXT": "Löschen",
-      "TITLE": "Bot löschen",
+      "TITLE": "Delete bot",
       "SUBMIT": "Löschen",
       "CANCEL_BUTTON_TEXT": "Stornieren",
-      "DESCRIPTION": "Sind Sie sicher, dass Sie diesen Bot löschen wollen? Diese Aktion kann nicht rückgängig gemacht werden",
+      "DESCRIPTION": "Sind Sie sicher, dass Sie diesen Bot löschen wollen? Diese Aktion kann nicht rückgängig gemacht werden.",
       "API": {
-        "SUCCESS_MESSAGE": "Bot erfolgreich gelöscht",
-        "ERROR_MESSAGE": "Konnte den Bot nicht löschen, bitte versuche es später erneut"
+        "SUCCESS_MESSAGE": "Bot erfolgreich gelöscht.",
+        "ERROR_MESSAGE": "Could not delete bot. Please try again."
       }
     },
     "EDIT": {
       "BUTTON_TEXT": "Bearbeiten",
-      "LOADING": "Bots werden geladen...",
-      "TITLE": "Bot bearbeiten",
+      "LOADING": "Fetching bots...",
+      "TITLE": "Edit bot",
       "CANCEL_BUTTON_TEXT": "Stornieren",
       "API": {
-        "SUCCESS_MESSAGE": "Bot erfolgreich aktualisiert",
-        "ERROR_MESSAGE": "Bot konnte nicht aktualisiert werden, bitte versuchen Sie es später erneut"
+        "SUCCESS_MESSAGE": "Bot erfolgreich aktualisiert.",
+        "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
     "TYPES": {
-      "WEBHOOK": "Webhook Bot",
-      "CSML": "CSML Bot"
+      "WEBHOOK": "Webhook bot",
+      "CSML": "CSML bot"
     }
   }
 }

app/javascript/dashboard/i18n/locale/de/bulkActions.json

@@ -9,32 +9,32 @@
     "YES": "Ja",
     "ASSIGN_AGENT_TOOLTIP": "Agent zuweisen",
     "ASSIGN_TEAM_TOOLTIP": "Team zuweisen",
-    "ASSIGN_SUCCESFUL": "Konversationen erfolgreich zugewiesen",
-    "ASSIGN_FAILED": "Konversationen konnten nicht zugewiesen werden. Bitte versuchen Sie es erneut",
-    "RESOLVE_SUCCESFUL": "Konversationen erfolgreich gelöst",
-    "RESOLVE_FAILED": "Konversationen konnten nicht gelöst werden. Bitte versuchen Sie es erneut",
+    "ASSIGN_SUCCESFUL": "Konversationen erfolgreich zugewiesen.",
+    "ASSIGN_FAILED": "Failed to assign conversations. Please try again.",
+    "RESOLVE_SUCCESFUL": "Konversationen erfolgreich gelöst.",
+    "RESOLVE_FAILED": "Failed to resolve conversations. Please try again.",
     "ALL_CONVERSATIONS_SELECTED_ALERT": "Nur auf dieser Seite sichtbaren Konversationen sind ausgewählt.",
     "AGENT_LIST_LOADING": "Agenten werden geladen",
     "UPDATE": {
       "CHANGE_STATUS": "Status ändern",
-      "SNOOZE_UNTIL_NEXT_REPLY": "Bis zur nächsten Antwort zurückstellen",
+      "SNOOZE_UNTIL_NEXT_REPLY": "Bis zur nächsten Antwort zurückstellen.",
       "UPDATE_SUCCESFUL": "Der Konversationsstatus wurde erfolgreich aktualisiert.",
-      "UPDATE_FAILED": "Konversationen konnten nicht aktualisiert werden. Bitte versuchen Sie es erneut"
+      "UPDATE_FAILED": "Failed to update conversations. Please try again."
     },
     "LABELS": {
-      "ASSIGN_LABELS": "Labels zuweisen",
+      "ASSIGN_LABELS": "Assign labels",
       "NO_LABELS_FOUND": "Keine Labels gefunden für",
       "ASSIGN_SELECTED_LABELS": "Ausgewählte Labels zuweisen",
-      "ASSIGN_SUCCESFUL": "Labels erfolgreich zugewiesen",
-      "ASSIGN_FAILED": "Label konnten nicht zugewiesen werden. Bitte versuchen Sie es erneut"
+      "ASSIGN_SUCCESFUL": "Labels erfolgreich zugewiesen.",
+      "ASSIGN_FAILED": "Failed to assign labels. Please try again."
     },
     "TEAMS": {
       "TEAM_SELECT_LABEL": "Team auswählen",
       "NONE": "Keine",
       "NO_TEAMS_AVAILABLE": "Es wurden noch keine Teams zu diesem Konto hinzugefügt.",
-      "ASSIGN_SELECTED_TEAMS": "Ausgewähltes Team zuweisen",
-      "ASSIGN_SUCCESFUL": "Teams erfolgreich zugewiesen",
-      "ASSIGN_FAILED": "Team konnte nicht zugewiesen werden. Bitte versuche es erneut"
+      "ASSIGN_SELECTED_TEAMS": "Ausgewähltes Team zuweisen.",
+      "ASSIGN_SUCCESFUL": "Teams erfolgreich zugewiesen.",
+      "ASSIGN_FAILED": "Failed to assign team. Please try again."
     }
   }
 }

app/javascript/dashboard/i18n/locale/de/cannedMgmt.json

@@ -1,75 +1,75 @@
 {
   "CANNED_MGMT": {
     "HEADER": "Vorgefertigte Antworten",
-    "HEADER_BTN_TXT": "Vorgefertigte Antwort hinzufügen",
-    "LOADING": "Vorgefertigte Antworten abrufen",
-    "SEARCH_404": "Es gibt keine Elemente, die dieser Abfrage entsprechen",
-    "SIDEBAR_TXT": "<p><b>Vorgefertigte Antworten</b></p><p>Vorgefertigte Antworten sind gespeicherte Vorlagen, die zum schnellen Versenden von Antworten in Konversationen verwendet werden können.</p><p>Um eine vorgefertigte Antwort zu erstellen, klicken Sie einfach auf die Schaltfläche <b>Vorgefertigte Antwort hinzufügen</b>. Sie können auch eine vorhandene gespeicherte Antwort bearbeiten oder löschen, indem Sie auf die Schaltfläche Bearbeiten oder Löschen klicken.</p><p>Vorgefertigte Antworten werden mit Hilfe von Kurzcode verwendet. Agenten können während eines Chats auf vorgefertigte Antworten zugreifen, indem sie einen Schrägstrich <b>'/'</b> gefolgt von dem Kurzcode eingeben.</p>",
+    "HEADER_BTN_TXT": "Add canned response",
+    "LOADING": "Fetching canned responses...",
+    "SEARCH_404": "Es existieren keine Elemente, die dieser Abfrage entsprechen.",
+    "SIDEBAR_TXT": "<p><b>Canned Responses</b> </p><p> Canned Responses are pre-written reply templates that help you quickly respond to a conversation. To insert a canned response during a chat, agents can type a short code preceded by a '/' character. </p><p> You can manage your canned responses from this page or create new ones using the \"Add canned response\" button.</p><p>Open the <a target=\"_blank\" href=\"https://www.chatwoot.com/hc/chatwoot-user-guide-cloud-version/articles/1677501325-how-to-create-saved-reply-templates-with-canned-responses\">Canned Responses handbook</a> in another tab for a helping hand.</p><p>Also, check out the all-new <a href=\"https://www.chatwoot.com/tools/canned-responses-library\" target=\"_blank\">Canned Responses Library</a>.</p>",
     "LIST": {
       "404": "In diesem Konto sind keine gespeicherten Antworten verfügbar.",
       "TITLE": "Verwalten Sie vordefinierte Antworten",
-      "DESC": "Vorgefertigte Antworten sind vordefinierte Antwortvorlagen, mit denen schnell Antworten auf Tickets gesendet werden können.",
+      "DESC": "Canned Responses are predefined reply templates which can be used to quickly send out replies to conversations.",
       "TABLE_HEADER": [
-        "Funktionscode",
+        "Short code",
         "Inhalt",
         "Aktionen"
       ]
     },
     "ADD": {
-      "TITLE": "Vorgefertigte Antwort hinzufügen",
-      "DESC": "Vorgefertigte Antworten sind Vorlagen, die zum schnellen Versenden von Antworten in Konversationen verwendet werden können.",
+      "TITLE": "Add canned response",
+      "DESC": "Canned Responses are predefined reply templates which can be used to quickly send out replies to conversations.",
       "CANCEL_BUTTON_TEXT": "Abbrechen",
       "FORM": {
         "SHORT_CODE": {
-          "LABEL": "Funktionscode",
-          "PLACEHOLDER": "Bitte geben Sie einen Shortcode ein",
-          "ERROR": "Funktionscode ist erforderlich"
+          "LABEL": "Short code",
+          "PLACEHOLDER": "Please enter a short code.",
+          "ERROR": "Short Code is required."
         },
         "CONTENT": {
-          "LABEL": "Inhalt",
-          "PLACEHOLDER": "Bitte geben Sie einen Inhalt ein",
-          "ERROR": "Inhalt ist erforderlich"
+          "LABEL": "Nachricht",
+          "PLACEHOLDER": "Please write the message you want to save as a template to use later.",
+          "ERROR": "Message is required."
         },
         "SUBMIT": "Einreichen"
       },
       "API": {
-        "SUCCESS_MESSAGE": "Vorgefertigte Antwort erfolgreich hinzugefügt",
+        "SUCCESS_MESSAGE": "Canned response added successfully.",
         "ERROR_MESSAGE": "Es konnte keine Verbindung zum Woot Server hergestellt werden. Bitte versuchen Sie es später erneut"
       }
     },
     "EDIT": {
-      "TITLE": "Vorgefertigte Antwort bearbeiten",
+      "TITLE": "Edit canned response",
       "CANCEL_BUTTON_TEXT": "Abbrechen",
       "FORM": {
         "SHORT_CODE": {
-          "LABEL": "Funktionscode",
-          "PLACEHOLDER": "Bitte geben Sie einen Shortcode ein",
-          "ERROR": "Funktionscode ist erforderlich"
+          "LABEL": "Short code",
+          "PLACEHOLDER": "Please enter a shortcode.",
+          "ERROR": "Short code is required."
         },
         "CONTENT": {
-          "LABEL": "Inhalt",
-          "PLACEHOLDER": "Bitte geben Sie einen Inhalt ein",
-          "ERROR": "Inhalt ist erforderlich"
+          "LABEL": "Nachricht",
+          "PLACEHOLDER": "Please write the message you want to save as a template to use later.",
+          "ERROR": "Nachricht ist erforderlich."
         },
         "SUBMIT": "Einreichen"
       },
       "BUTTON_TEXT": "Bearbeiten",
       "API": {
-        "SUCCESS_MESSAGE": "Vorgefertigte Antwort erfolgreich aktualisiert",
+        "SUCCESS_MESSAGE": "Canned response is updated successfully.",
         "ERROR_MESSAGE": "Es konnte keine Verbindung zum Woot Server hergestellt werden. Bitte versuchen Sie es später erneut"
       }
     },
     "DELETE": {
       "BUTTON_TEXT": "Löschen",
       "API": {
-        "SUCCESS_MESSAGE": "Vorgefertigte Antwort erfolgreich gelöscht",
+        "SUCCESS_MESSAGE": "Canned response deleted successfully.",
         "ERROR_MESSAGE": "Es konnte keine Verbindung zum Woot Server hergestellt werden. Bitte versuchen Sie es später erneut"
       },
       "CONFIRM": {
-        "TITLE": "Löschung bestätigen",
+        "TITLE": "Löschen bestätigen",
         "MESSAGE": "Bist du sicher, das du das löschen möchtest",
-        "YES": "Ja, löschen",
-        "NO": "Nein, behalten "
+        "YES": "Yes, delete ",
+        "NO": "No, keep "
       }
     }
   }

app/javascript/dashboard/i18n/locale/de/chatlist.json

@@ -51,18 +51,30 @@
         "ACTIVE": "Letzte Aktivität"
       }
     },
-    "CHAT_SORT_FILTER_ITEMS": {
-      "latest": {
-        "TEXT": "Letzte Aktivität"
+    "SORT_ORDER_ITEMS": {
+      "last_activity_at_asc": {
+        "TEXT": "Last activity: Oldest first"
       },
-      "sort_on_created_at": {
-        "TEXT": "Erstellt am"
+      "last_activity_at_desc": {
+        "TEXT": "Last activity: Newest first"
       },
-      "sort_on_priority": {
-        "TEXT": "Priorität"
+      "created_at_desc": {
+        "TEXT": "Created at: Newest first"
       },
-      "sort_on_waiting_since": {
-        "TEXT": "Ausstehende Antwort"
+      "created_at_asc": {
+        "TEXT": "Created at: Oldest first"
+      },
+      "priority_desc": {
+        "TEXT": "Priority: Highest first"
+      },
+      "priority_asc": {
+        "TEXT": "Priority: Lowest first"
+      },
+      "waiting_since_asc": {
+        "TEXT": "Pending Response: Longest first"
+      },
+      "waiting_since_desc": {
+        "TEXT": "Pending Response: Shortest first"
       }
     },
     "ATTACHMENTS": {

app/javascript/dashboard/i18n/locale/de/conversation.json

@@ -41,6 +41,9 @@
     "SAVE_CONTACT": "Speichern",
     "UPLOADING_ATTACHMENTS": "Anhänge werden hochgeladen...",
     "REPLIED_TO_STORY": "Auf deine Geschichte geantwortet",
+    "UNSUPPORTED_MESSAGE": "This message is unsupported.",
+    "UNSUPPORTED_MESSAGE_FACEBOOK": "This message is unsupported. You can view this message on the Facebook Messenger app.",
+    "UNSUPPORTED_MESSAGE_INSTAGRAM": "This message is unsupported. You can view this message on the Instagram app.",
     "SUCCESS_DELETE_MESSAGE": "Nachricht erfolgreich gelöscht",
     "FAIL_DELETE_MESSSAGE": "Nachricht konnte nicht gelöscht werden! Versuchen Sie es erneut",
     "NO_RESPONSE": "Keine Antwort",
@@ -139,6 +142,7 @@
       "PRIVATE_NOTE": "Private Notiz",
       "SEND": "Senden",
       "CREATE": "Notiz hinzufügen",
+      "INSERT_READ_MORE": "Mehr erfahren",
       "DISMISS_REPLY": "Dismiss reply",
       "REPLYING_TO": "Replying to:",
       "TIP_FORMAT_ICON": "Rich Text Editor anzeigen",

app/javascript/dashboard/i18n/locale/de/generalSettings.json

@@ -92,7 +92,7 @@
   },
   "NETWORK": {
     "NOTIFICATION": {
-      "TEXT": "Verbindung zu Chatwoot getrennt"
+      "OFFLINE": "Offline"
     },
     "BUTTON": {
       "REFRESH": "Neu laden"

app/javascript/dashboard/i18n/locale/de/helpCenter.json

@@ -3,6 +3,7 @@
     "HEADER": {
       "FILTER": "Filtern nach",
       "SORT": "Sortieren nach",
+      "LOCALE": "Sprache",
       "SETTINGS_BUTTON": "Einstellungen",
       "NEW_BUTTON": "Neuer Artikel",
       "DROPDOWN_OPTIONS": {
@@ -15,6 +16,12 @@
         "MINE": "Meine Artikel",
         "DRAFT": "Artikelentwürfe",
         "ARCHIVED": "Archivierte Artikel"
+      },
+      "LOCALE_SELECT": {
+        "TITLE": "Select locale",
+        "PLACEHOLDER": "Select locale",
+        "NO_RESULT": "No locale found",
+        "SEARCH_PLACEHOLDER": "Search locale"
       }
     },
     "EDIT_HEADER": {
@@ -76,6 +83,9 @@
     },
     "ARTICLE_SEARCH_RESULT": {
       "UNCATEGORIZED": "Uncategorized",
+      "SEARCH_RESULTS": "Search results for %{query}",
+      "EMPTY_TEXT": "Search for articles to insert into replies.",
+      "SEARCH_LOADER": "Suchen...",
       "INSERT_ARTICLE": "Insert",
       "NO_RESULT": "No articles found",
       "COPY_LINK": "Copy article link to clipboard",
@@ -220,7 +230,10 @@
         "LOGO": {
           "LABEL": "Logo",
           "UPLOAD_BUTTON": "Logo hochladen",
-          "HELP_TEXT": "Dieses Logo wird in der Kopfzeile des Portals angezeigt."
+          "HELP_TEXT": "Dieses Logo wird in der Kopfzeile des Portals angezeigt.",
+          "IMAGE_UPLOAD_SUCCESS": "Logo uploaded successfully",
+          "IMAGE_UPLOAD_ERROR": "Logo deleted successfully",
+          "IMAGE_DELETE_ERROR": "Error while deleting logo"
         },
         "NAME": {
           "LABEL": "Name",
@@ -426,6 +439,21 @@
         }
       }
     },
+    "ARTICLE_SEARCH": {
+      "TITLE": "Search articles",
+      "PLACEHOLDER": "Search articles",
+      "NO_RESULT": "No articles found",
+      "SEARCHING": "Suchen...",
+      "SEARCH_BUTTON": "Suchen",
+      "INSERT_ARTICLE": "Insert link",
+      "IFRAME_ERROR": "URL is empty or invalid. Unable to display content.",
+      "OPEN_ARTICLE_SEARCH": "Insert article from Help Center",
+      "SUCCESS_ARTICLE_INSERTED": "Article inserted successfully",
+      "PREVIEW_LINK": "Preview article",
+      "CANCEL": "Schließen",
+      "BACK": "Zurück",
+      "BACK_RESULTS": "Back to results"
+    },
     "UPGRADE_PAGE": {
       "TITLE": "Hilfezentrum",
       "DESCRIPTION": "Create user-friendly self-service portals. Help your users to access the articles and get support 24/7. Upgrade your subscription to enable this feature.",

app/javascript/dashboard/i18n/locale/el/advancedFilters.json

@@ -1,18 +1,18 @@
 {
   "FILTER": {
-    "TITLE": "Φίλτρο Συνομιλιών",
-    "SUBTITLE": "Προσθέστε φίλτρα παρακάτω και πατήστε το 'Εφαρμογή φίλτρων' για να φιλτράρετε συνομιλίες.",
-    "EDIT_CUSTOM_FILTER": "Edit Folder",
+    "TITLE": "Φιλτράρισμα συνομιλιών",
+    "SUBTITLE": "Προσθέστε τα φίλτρα σας παρακάτω και πατήστε \"Εφαρμογή φίλτρων\" για να κρατήσετε μόνο το επιθυμητό μέρος της συνομιλίας.",
+    "EDIT_CUSTOM_FILTER": "Επεξεργασία Φακέλου",
     "CUSTOM_VIEWS_SUBTITLE": "Add or remove filters and update your folder.",
-    "ADD_NEW_FILTER": "Προσθήκη Φίλτρου",
-    "FILTER_DELETE_ERROR": "Θα πρέπει να έχετε τουλάχιστον ένα φίλτρο για την αποθήκευση",
+    "ADD_NEW_FILTER": "Add filter",
+    "FILTER_DELETE_ERROR": "Oops, looks like we can't save nothing! Please add at least one filter to save it.",
     "SUBMIT_BUTTON_LABEL": "Εφαρμογή φίλτρων",
     "UPDATE_BUTTON_LABEL": "Update folder",
     "CANCEL_BUTTON_LABEL": "Άκυρο",
-    "CLEAR_BUTTON_LABEL": "Εκκαθάριση Φίλτρων",
-    "EMPTY_VALUE_ERROR": "Απαιτείται τιμή",
+    "CLEAR_BUTTON_LABEL": "Clear filters",
     "FOLDER_LABEL": "Folder Name",
     "FOLDER_QUERY_LABEL": "Folder Query",
+    "EMPTY_VALUE_ERROR": "Απαιτείται τιμή.",
     "TOOLTIP_LABEL": "Φιλτράρισμα συνομιλιών",
     "QUERY_DROPDOWN_LABELS": {
       "AND": "AND",
@@ -36,15 +36,15 @@
     },
     "ATTRIBUTES": {
       "STATUS": "Κατάσταση",
-      "ASSIGNEE_NAME": "Όνομα Εντεταλμένου",
+      "ASSIGNEE_NAME": "Assignee name",
       "INBOX_NAME": "Όνομα Κιβωτίου",
-      "TEAM_NAME": "Όνομα Ομάδας",
-      "CONVERSATION_IDENTIFIER": "Κωδικός Σινομιλίας",
-      "CAMPAIGN_NAME": "Όνομα Καμπάνιας",
+      "TEAM_NAME": "Όνομα ομάδας",
+      "CONVERSATION_IDENTIFIER": "Conversation identifier",
+      "CAMPAIGN_NAME": "Campaign name",
       "LABELS": "Ετικέτες",
-      "BROWSER_LANGUAGE": "Γλώσσα Περιήγησης",
+      "BROWSER_LANGUAGE": "Browser language",
       "PRIORITY": "Priority",
-      "COUNTRY_NAME": "Όνομα Χώρας",
+      "COUNTRY_NAME": "Country name",
       "REFERER_LINK": "Σύνδεσμος αναφοράς",
       "CUSTOM_ATTRIBUTE_LIST": "Λίστα",
       "CUSTOM_ATTRIBUTE_TEXT": "Κείμενο",
@@ -52,28 +52,28 @@
       "CUSTOM_ATTRIBUTE_LINK": "Σύνδεσμος",
       "CUSTOM_ATTRIBUTE_CHECKBOX": "Checkbox",
       "CREATED_AT": "Δημιουργήθηκε στις",
-      "LAST_ACTIVITY": "Τελευταία Δραστηριότητα"
+      "LAST_ACTIVITY": "Last activity"
     },
     "GROUPS": {
-      "STANDARD_FILTERS": "Τυπικά Φίλτρα",
-      "ADDITIONAL_FILTERS": "Πρόσθετα Φίλτρα",
-      "CUSTOM_ATTRIBUTES": "Προσαρμοζόμενες Ιδιότητες"
+      "STANDARD_FILTERS": "Standard filters",
+      "ADDITIONAL_FILTERS": "Additional filters",
+      "CUSTOM_ATTRIBUTES": "Custom attributes"
     },
     "CUSTOM_VIEWS": {
       "ADD": {
         "TITLE": "Θέλετε να αποθηκεύσετε αυτό το φίλτρο;",
         "LABEL": "Ονομάστε αυτό το φίλτρο",
-        "PLACEHOLDER": "Πληκτρολογήστε ένα όνομα για το φίλτρο",
-        "ERROR_MESSAGE": "Απαιτείται όνομα",
+        "PLACEHOLDER": "Name your filter to refer it later.",
+        "ERROR_MESSAGE": "Απαιτείται όνομα.",
         "SAVE_BUTTON": "Αποθήκευση φίλτρου",
         "CANCEL_BUTTON": "Άκυρο",
         "API_FOLDERS": {
-          "SUCCESS_MESSAGE": "Ο φάκελος δημιουργήθηκε με επιτυχία",
-          "ERROR_MESSAGE": "Σφάλμα κατά τη δημιουργία φακέλου"
+          "SUCCESS_MESSAGE": "Ο φάκελος δημιουργήθηκε με επιτυχία.",
+          "ERROR_MESSAGE": "Σφάλμα κατά τη δημιουργία φακέλου."
         },
         "API_SEGMENTS": {
-          "SUCCESS_MESSAGE": "Το τμήμα δημιουργήθηκε με επιτυχία",
-          "ERROR_MESSAGE": "Σφάλμα κατά τη δημιουργία τμήματος"
+          "SUCCESS_MESSAGE": "Το τμήμα δημιουργήθηκε με επιτυχία.",
+          "ERROR_MESSAGE": "Σφάλμα κατά τη δημιουργία τμήματος."
         }
       },
       "EDIT": {
@@ -85,17 +85,17 @@
           "CONFIRM": {
             "TITLE": "Επιβεβαίωση Διαγραφής",
             "MESSAGE": "Είστε βέβαιοι ότι θα διαγράψετε το φίλτρο ",
-            "YES": "Ναι, Διέγραψε το",
-            "NO": "Όχι, Κράτησε τον/την"
+            "YES": "Yes, delete",
+            "NO": "Όχι, Κράτησε την"
           }
         },
         "API_FOLDERS": {
-          "SUCCESS_MESSAGE": "Ο φάκελος διαγράφηκε με επιτυχία",
-          "ERROR_MESSAGE": "Σφάλμα κατά τη διαγραφή του φακέλου"
+          "SUCCESS_MESSAGE": "Ο φάκελος διαγράφηκε με επιτυχία.",
+          "ERROR_MESSAGE": "Σφάλμα κατά τη διαγραφή του φακέλου."
         },
         "API_SEGMENTS": {
-          "SUCCESS_MESSAGE": "Το τμήμα διαγράφηκε επιτυχώς",
-          "ERROR_MESSAGE": "Σφάλμα κατά τη διαγραφή τμήματος"
+          "SUCCESS_MESSAGE": "Το τμήμα διαγράφηκε επιτυχώς.",
+          "ERROR_MESSAGE": "Σφάλμα κατά τη διαγραφή τμήματος."
         }
       }
     }

app/javascript/dashboard/i18n/locale/el/agentBots.json

@@ -1,73 +1,73 @@
 {
   "AGENT_BOTS": {
     "HEADER": "Bots",
-    "LOADING_EDITOR": "Φόρτωση Επεξεργαστή...",
-    "HEADER_BTN_TXT": "Προσθήκη Ρυθμίσεων Bot",
-    "SIDEBAR_TXT": "<p><b>Agent Bots</b> <p>Τα Agent bots σας επιτρέπουν να αυτοματοποιήσετε τις συνομιλίες</p>",
+    "LOADING_EDITOR": "Loading editor...",
+    "HEADER_BTN_TXT": "Add bot configuration",
+    "SIDEBAR_TXT": "<p><b>Agent Bots</b> <p>Agent Bots are like the most fabulous members of your team. They can handle the small stuff, so you can focus on the stuff that matters. Give them a try.</p> <p> You can manage your bots from this page or create new ones using the 'Add bot configuraton' button.</p> <p> Open the <a href=\"https://www.chatwoot.com/hc/chatwoot-user-guide-cloud-version/articles/1677497472-how-to-use-agent-bots\" target=\"blank\">Agent bots handbook</a> in another tab for a helping hand.</p>",
     "CSML_BOT_EDITOR": {
       "NAME": {
-        "LABEL": "Όνομα Bot",
-        "PLACEHOLDER": "Δώστε στο bot σας ένα όνομα",
-        "ERROR": "Το Όνομα Bot είναι απαραίτητο"
+        "LABEL": "Bot name",
+        "PLACEHOLDER": "Name your bot.",
+        "ERROR": "Το Όνομα Bot είναι απαραίτητο."
       },
       "DESCRIPTION": {
-        "LABEL": "Περιγραφή Bot",
+        "LABEL": "Bot description",
         "PLACEHOLDER": "Τι κάνει αυτό το bot?"
       },
       "BOT_CONFIG": {
-        "ERROR": "Παρακαλώ εισάγετε την διαμόρφωση του CSML bot παραπάνω",
-        "API_ERROR": "Η ρύθμιση παραμέτρων CSML δεν είναι έγκυρη, παρακαλώ διορθώστε την και προσπαθήστε ξανά."
+        "ERROR": "Παρακαλώ εισάγετε την διαμόρφωση του CSML bot παραπάνω.",
+        "API_ERROR": "Your CSML configuration is invalid. Please fix it and try again."
       },
       "SUBMIT": "Επαλήθευση και αποθήκευση"
     },
     "BOT_CONFIGURATION": {
       "TITLE": "Επιλέξτε ενός Agent Bot",
-      "DESC": "Μπορείτε να ορίσετε ένα agent bot από τη λίστα σε αυτά τα εισερχόμενα. Το bot μπορεί αρχικά να χειριστεί τη συνομιλία και να την μεταφέρει σε έναν πράκτορα όταν χρειάζεται.",
+      "DESC": "Assign an Agent Bot to your inbox. They can handle initial conversations and transfer them to a live agent when necessary.",
       "SUBMIT": "Ενημέρωση",
-      "DISCONNECT": "Disconnect Bot",
-      "SUCCESS_MESSAGE": "Επιτυχής ενημέρωση του agent bot",
-      "DISCONNECTED_SUCCESS_MESSAGE": "Successfully disconnected the agent bot",
-      "ERROR_MESSAGE": "Δεν ήταν δυνατή η ενημέρωση του agent bot, δοκιμάστε ξανά αργότερα",
-      "DISCONNECTED_ERROR_MESSAGE": "Could not disconnect the agent bot, please try again later",
-      "SELECT_PLACEHOLDER": "Επιλογή Bot"
+      "DISCONNECT": "Disconnect bot",
+      "SUCCESS_MESSAGE": "Επιτυχής ενημέρωση του agent bot.",
+      "DISCONNECTED_SUCCESS_MESSAGE": "Successfully disconnected the agent bot.",
+      "ERROR_MESSAGE": "Could not update the agent bot. Please try again.",
+      "DISCONNECTED_ERROR_MESSAGE": "Could not disconnect the agent bot. Please try again.",
+      "SELECT_PLACEHOLDER": "Select bot"
     },
     "ADD": {
       "TITLE": "Ρύθμιση νέου bot",
       "CANCEL_BUTTON_TEXT": "Άκυρο",
       "API": {
-        "SUCCESS_MESSAGE": "Το bot προστέθηκε επιτυχώς",
-        "ERROR_MESSAGE": "Δεν ήταν δυνατή η προσθήκη bot, παρακαλώ προσπαθήστε ξανά αργότερα"
+        "SUCCESS_MESSAGE": "Το bot προστέθηκε επιτυχώς.",
+        "ERROR_MESSAGE": "Could not add bot. Please try again later."
       }
     },
     "LIST": {
-      "404": "Δεν βρέθηκαν bots, μπορείτε να δημιουργήσετε ένα bot κάνοντας κλικ στο κουμπί 'Ρύθμιση νέου Bot' ↗",
-      "LOADING": "Λήψη Bots...",
-      "TYPE": "Τύπος Bot"
+      "404": "No bots found. You can create a bot by clicking the 'Configure new bot' button ↗",
+      "LOADING": "Fetching bots...",
+      "TYPE": "Bot type"
     },
     "DELETE": {
       "BUTTON_TEXT": "Διαγραφή",
-      "TITLE": "Διαγραφή Bot",
+      "TITLE": "Delete bot",
       "SUBMIT": "Διαγραφή",
       "CANCEL_BUTTON_TEXT": "Άκυρο",
-      "DESCRIPTION": "Είστε βέβαιοι ότι θέλετε να διαγράψετε αυτό το bot? Αυτή η ενέργεια είναι μη αναστρέψιμη",
+      "DESCRIPTION": "Είστε βέβαιοι ότι θέλετε να διαγράψετε αυτό το bot? Αυτή η ενέργεια είναι μη αναστρέψιμη.",
       "API": {
-        "SUCCESS_MESSAGE": "Το bot διαγράφηκε επιτυχώς",
-        "ERROR_MESSAGE": "Δεν ήταν δυνατή η διαγραφή του bot, παρακαλώ προσπαθήστε ξανά αργότερα"
+        "SUCCESS_MESSAGE": "Το bot διαγράφηκε επιτυχώς.",
+        "ERROR_MESSAGE": "Could not delete bot. Please try again."
       }
     },
     "EDIT": {
       "BUTTON_TEXT": "Επεξεργασία",
-      "LOADING": "Λήψη Bots...",
-      "TITLE": "Επεξεργασία Bot",
+      "LOADING": "Fetching bots...",
+      "TITLE": "Edit bot",
       "CANCEL_BUTTON_TEXT": "Άκυρο",
       "API": {
-        "SUCCESS_MESSAGE": "Το bot ενημερώθηκε επιτυχώς",
-        "ERROR_MESSAGE": "Δεν ήταν δυνατή η ενημέρωση του bot, παρακαλώ προσπαθήστε ξανά αργότερα"
+        "SUCCESS_MESSAGE": "Το bot ενημερώθηκε επιτυχώς.",
+        "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
     "TYPES": {
-      "WEBHOOK": "Webhook Bot",
-      "CSML": "CSML Bot"
+      "WEBHOOK": "Webhook bot",
+      "CSML": "CSML bot"
     }
   }
 }

app/javascript/dashboard/i18n/locale/el/bulkActions.json

@@ -9,32 +9,32 @@
     "YES": "Ναι",
     "ASSIGN_AGENT_TOOLTIP": "Ανάθεση σε πράκτορα",
     "ASSIGN_TEAM_TOOLTIP": "Ανάθεση ομάδας",
-    "ASSIGN_SUCCESFUL": "Οι σινομιλίες αντιστοιχήθηκαν επιτυχώς",
-    "ASSIGN_FAILED": "Αποτυχία στην αντιστοίχιση σινομιλιών, παρακαλώ δοκιμάστε αργότερα",
-    "RESOLVE_SUCCESFUL": "Οι σινομιλίες επιλύθηκαν επιτυχώς",
-    "RESOLVE_FAILED": "Αποτυχία στην αντιστοίχιση σινομιλιών, παρακαλώ δοκιμάστε αργότερα",
+    "ASSIGN_SUCCESFUL": "Οι σινομιλίες αντιστοιχήθηκαν επιτυχώς.",
+    "ASSIGN_FAILED": "Failed to assign conversations. Please try again.",
+    "RESOLVE_SUCCESFUL": "Οι σινομιλίες επιλύθηκαν επιτυχώς.",
+    "RESOLVE_FAILED": "Failed to resolve conversations. Please try again.",
     "ALL_CONVERSATIONS_SELECTED_ALERT": "Επιλέχθηκαν μόνο οι σινομιλίες που φαίνονται στην σελίδα.",
     "AGENT_LIST_LOADING": "Φόρτωση πρακτόρων",
     "UPDATE": {
       "CHANGE_STATUS": "Αλλαγή κατάστασης",
-      "SNOOZE_UNTIL_NEXT_REPLY": "Αναβολή έως την επόμενη απάντηση",
+      "SNOOZE_UNTIL_NEXT_REPLY": "Αναβολή έως την επόμενη απάντηση.",
       "UPDATE_SUCCESFUL": "Η κατάσταση συνομιλίας ενημερώθηκε με επιτυχία.",
-      "UPDATE_FAILED": "Αποτυχία ενημέρωσης συνομιλιών, παρακαλώ προσπαθήστε ξανά"
+      "UPDATE_FAILED": "Failed to update conversations. Please try again."
     },
     "LABELS": {
-      "ASSIGN_LABELS": "Ανάθεση Ετικετών",
+      "ASSIGN_LABELS": "Assign labels",
       "NO_LABELS_FOUND": "Δεν βρέθηκαν πρότυπα για",
       "ASSIGN_SELECTED_LABELS": "Ανάθεση επιλεγμένων ετικετών",
-      "ASSIGN_SUCCESFUL": "Επιτυχής ανάθεση ετικετών",
-      "ASSIGN_FAILED": "Αποτυχία στην ανάθεση ετικετών, παρακαλώ δοκιμάστε αργότερα"
+      "ASSIGN_SUCCESFUL": "Επιτυχής ανάθεση ετικετών.",
+      "ASSIGN_FAILED": "Failed to assign labels. Please try again."
     },
     "TEAMS": {
-      "TEAM_SELECT_LABEL": "Επιλογή Ομάδας",
+      "TEAM_SELECT_LABEL": "Επιλογή ομάδας",
       "NONE": "Κανένα",
       "NO_TEAMS_AVAILABLE": "Δεν έχουν προστεθεί ομάδες σε αυτόν τον λογαριασμό ακόμα.",
-      "ASSIGN_SELECTED_TEAMS": "Ανάθεση επιλεγμένης ομάδας",
-      "ASSIGN_SUCCESFUL": "Επιτυχής ανάθεση σε ομάδα",
-      "ASSIGN_FAILED": "Αδυναμία αντιστοίχισης ομάδας. Παρακαλώ δοκιμάστε ξανά"
+      "ASSIGN_SELECTED_TEAMS": "Ανάθεση επιλεγμένης ομάδας.",
+      "ASSIGN_SUCCESFUL": "Επιτυχής ανάθεση σε ομάδα.",
+      "ASSIGN_FAILED": "Failed to assign team. Please try again."
     }
   }
 }

app/javascript/dashboard/i18n/locale/el/cannedMgmt.json

@@ -1,75 +1,75 @@
 {
   "CANNED_MGMT": {
     "HEADER": "Έτοιμες Απαντήσεις",
-    "HEADER_BTN_TXT": "Προσθήκη Έτοιμης Απάντησης",
-    "LOADING": "Λήψη Έτοιμων Απαντήσεων",
-    "SEARCH_404": "Δεν υπάρχουν αντικείμενα να ταιριάζουν με αυτό το ερώτημα",
-    "SIDEBAR_TXT": "<p><b>Τυποποιημένες απαντήσεις</b> </p><p> Οι Τυποποιημένες απαντήσεις αποθηκεύονται πρότυπα απάντησης που μπορούν να χρησιμοποιηθούν για την γρήγορη αποστολή απάντησης σε μια συνομιλία. </p><p> Για τη δημιουργία μιας Αυτοματοποιημένης Απάντησης, απλά κάντε κλικ στο <b>Προσθήκη Αυτοματοποιημένης Απάντησης</b>. Μπορείτε επίσης να επεξεργαστείτε ή να διαγράψετε μια υπάρχουσα Αυτοματοποιημένη Απάντηση κάνοντας κλικ στο κουμπί Επεξεργασία ή Διαγραφή </p><p> Οι Τυποποιημένες απαντήσεις χρησιμοποιούνται με τη βοήθεια των <b>Σύντομοι Κώδικες</b>. Οι πράκτορες μπορούν να έχουν πρόσβαση σε τυποποιημένες απαντήσεις ενώ βρίσκονται σε μια συνομιλία πληκτρολογώντας <b>'/'</b> ακολουθούμενο από τον σύντομο κώδικα. </p>",
+    "HEADER_BTN_TXT": "Add canned response",
+    "LOADING": "Fetching canned responses...",
+    "SEARCH_404": "Δεν υπάρχουν δεδομένα που να ταιριάζουν με αυτό το ερώτημα.",
+    "SIDEBAR_TXT": "<p><b>Canned Responses</b> </p><p> Canned Responses are pre-written reply templates that help you quickly respond to a conversation. To insert a canned response during a chat, agents can type a short code preceded by a '/' character. </p><p> You can manage your canned responses from this page or create new ones using the \"Add canned response\" button.</p><p>Open the <a target=\"_blank\" href=\"https://www.chatwoot.com/hc/chatwoot-user-guide-cloud-version/articles/1677501325-how-to-create-saved-reply-templates-with-canned-responses\">Canned Responses handbook</a> in another tab for a helping hand.</p><p>Also, check out the all-new <a href=\"https://www.chatwoot.com/tools/canned-responses-library\" target=\"_blank\">Canned Responses Library</a>.</p>",
     "LIST": {
       "404": "Δεν υπάρχουν τυποποιημένες απαντήσεις σε αυτόν τον λογαριασμό.",
       "TITLE": "Διαχείριση έτοιμων απαντήσεων",
-      "DESC": "Οι Έτοιμες Απαντήσεις είναι πρότυπα απαντήσεων με τα οποία μπορούμε να απαντήσουμε γρήγορα σε συνηθισμένα ερωτήματα.",
+      "DESC": "Canned Responses are predefined reply templates which can be used to quickly send out replies to conversations.",
       "TABLE_HEADER": [
-        "ΣΥΝΤΟΜΟΣ ΚΩΔΙΚΑΣ",
+        "Short code",
         "ΠΕΡΙΕΧΟΜΕΝΟ",
         "ΕΝΕΡΓΕΙΕΣ"
       ]
     },
     "ADD": {
-      "TITLE": "Προσθήκη Έτοιμης Απάντησης",
-      "DESC": "Οι Τυποποιημένες Απαντήσεις είναι πρότυπα απαντήσεων με τα οποία μπορούμε να απαντήσουμε γρήγορα σε συνηθισμένα ερωτήματα.",
+      "TITLE": "Add canned response",
+      "DESC": "Canned Responses are predefined reply templates which can be used to quickly send out replies to conversations.",
       "CANCEL_BUTTON_TEXT": "Άκυρο",
       "FORM": {
         "SHORT_CODE": {
-          "LABEL": "Σύντομος Κώδικας",
-          "PLACEHOLDER": "Παρακαλώ εισάγετε σύντομο κώδικα",
-          "ERROR": "Ο Σύντομος Κώδικας είναι απαραίτητος"
+          "LABEL": "Short code",
+          "PLACEHOLDER": "Please enter a short code.",
+          "ERROR": "Short Code is required."
         },
         "CONTENT": {
-          "LABEL": "Περιεχόμενο",
-          "PLACEHOLDER": "Παρακαλώ εισάγετε το περιεχόμενο της απάντησης",
-          "ERROR": "Το περιεχόμενο είναι απαραίτητο"
+          "LABEL": "Μήνυμα",
+          "PLACEHOLDER": "Please write the message you want to save as a template to use later.",
+          "ERROR": "Message is required."
         },
         "SUBMIT": "Καταχώρηση"
       },
       "API": {
-        "SUCCESS_MESSAGE": "Η Έτοιμη Απάντηση προστέθηκε επιτυχώς",
+        "SUCCESS_MESSAGE": "Canned response added successfully.",
         "ERROR_MESSAGE": "Αδυναμία σύνδεσης με τον Woot Server, Παρακαλώ προσπαθήστε αργότερα"
       }
     },
     "EDIT": {
-      "TITLE": "Επεξεργασία Έτοιμης Απάντησης",
+      "TITLE": "Edit canned response",
       "CANCEL_BUTTON_TEXT": "Άκυρο",
       "FORM": {
         "SHORT_CODE": {
-          "LABEL": "Σύντομος Κώδικας",
-          "PLACEHOLDER": "Παρακαλώ εισάγετε σύντομο κώδικα",
-          "ERROR": "Ο Σύντομος Κώδικας είναι απαραίτητος"
+          "LABEL": "Short code",
+          "PLACEHOLDER": "Please enter a shortcode.",
+          "ERROR": "Short code is required."
         },
         "CONTENT": {
-          "LABEL": "Περιεχόμενο",
-          "PLACEHOLDER": "Παρακαλώ εισάγετε το περιεχόμενο της απάντησης",
-          "ERROR": "Το περιεχόμενο είναι απαραίτητο"
+          "LABEL": "Μήνυμα",
+          "PLACEHOLDER": "Please write the message you want to save as a template to use later.",
+          "ERROR": "Το μήνυμα είναι απαραίτητο."
         },
         "SUBMIT": "Καταχώρηση"
       },
       "BUTTON_TEXT": "Επεξεργασία",
       "API": {
-        "SUCCESS_MESSAGE": "Η Έτοιμη Απάντηση ενημερώθηκε επιτυχώς",
+        "SUCCESS_MESSAGE": "Canned response is updated successfully.",
         "ERROR_MESSAGE": "Αδυναμία σύνδεσης με τον Woot Server, Παρακαλώ προσπαθήστε αργότερα"
       }
     },
     "DELETE": {
       "BUTTON_TEXT": "Διαγραφή",
       "API": {
-        "SUCCESS_MESSAGE": "Η έτοιμη απάντηση διαγράφηκε επιτυχώς",
+        "SUCCESS_MESSAGE": "Canned response deleted successfully.",
         "ERROR_MESSAGE": "Αδυναμία σύνδεσης με τον Woot Server, Παρακαλώ προσπαθήστε αργότερα"
       },
       "CONFIRM": {
         "TITLE": "Επιβεβαίωση Διαγραφής",
         "MESSAGE": "Είσαστε σίγουροι για την διαγραφή ",
-        "YES": "Ναι, Διέγραψε την ",
-        "NO": "Όχι, Κράτησε τον/την"
+        "YES": "Yes, delete ",
+        "NO": "No, keep "
       }
     }
   }

app/javascript/dashboard/i18n/locale/el/chatlist.json

@@ -51,18 +51,30 @@
         "ACTIVE": "Last activity"
       }
     },
-    "CHAT_SORT_FILTER_ITEMS": {
-      "latest": {
-        "TEXT": "Last activity"
+    "SORT_ORDER_ITEMS": {
+      "last_activity_at_asc": {
+        "TEXT": "Last activity: Oldest first"
       },
-      "sort_on_created_at": {
-        "TEXT": "Δημιουργήθηκε στις"
+      "last_activity_at_desc": {
+        "TEXT": "Last activity: Newest first"
       },
-      "sort_on_priority": {
-        "TEXT": "Priority"
+      "created_at_desc": {
+        "TEXT": "Created at: Newest first"
       },
-      "sort_on_waiting_since": {
-        "TEXT": "Pending Response"
+      "created_at_asc": {
+        "TEXT": "Created at: Oldest first"
+      },
+      "priority_desc": {
+        "TEXT": "Priority: Highest first"
+      },
+      "priority_asc": {
+        "TEXT": "Priority: Lowest first"
+      },
+      "waiting_since_asc": {
+        "TEXT": "Pending Response: Longest first"
+      },
+      "waiting_since_desc": {
+        "TEXT": "Pending Response: Shortest first"
       }
     },
     "ATTACHMENTS": {

app/javascript/dashboard/i18n/locale/el/conversation.json

@@ -41,6 +41,9 @@
     "SAVE_CONTACT": "Save",
     "UPLOADING_ATTACHMENTS": "Ανέβασμα επισυναπτόμενων...",
     "REPLIED_TO_STORY": "Replied to your story",
+    "UNSUPPORTED_MESSAGE": "This message is unsupported.",
+    "UNSUPPORTED_MESSAGE_FACEBOOK": "This message is unsupported. You can view this message on the Facebook Messenger app.",
+    "UNSUPPORTED_MESSAGE_INSTAGRAM": "This message is unsupported. You can view this message on the Instagram app.",
     "SUCCESS_DELETE_MESSAGE": "Το μήνυμα διαγράφηκε επιτυχώς",
     "FAIL_DELETE_MESSSAGE": "Δεν ήταν δυνατή η διαγραφή μηνύματος! Προσπαθήστε ξανά",
     "NO_RESPONSE": "Καμία ανταπόκριση",
@@ -139,6 +142,7 @@
       "PRIVATE_NOTE": "Ιδιωτική Σημείωση",
       "SEND": "Αποστολή",
       "CREATE": "Σημείωση (Add Note)",
+      "INSERT_READ_MORE": "Read more",
       "DISMISS_REPLY": "Dismiss reply",
       "REPLYING_TO": "Replying to:",
       "TIP_FORMAT_ICON": "Προβολή επεξεργαστή εμπλουτισμένου κειμένου",

app/javascript/dashboard/i18n/locale/el/generalSettings.json

@@ -92,7 +92,7 @@
   },
   "NETWORK": {
     "NOTIFICATION": {
-      "TEXT": "Αποσυνδέθηκε από το Chatwood"
+      "OFFLINE": "Εκτός"
     },
     "BUTTON": {
       "REFRESH": "Ανανέωση"

app/javascript/dashboard/i18n/locale/el/helpCenter.json

@@ -3,6 +3,7 @@
     "HEADER": {
       "FILTER": "Φιλτράρισμα κατά",
       "SORT": "Ταξινόμηση κατά",
+      "LOCALE": "Γλώσσα",
       "SETTINGS_BUTTON": "Ρυθμίσεις",
       "NEW_BUTTON": "Νέο Άρθρο",
       "DROPDOWN_OPTIONS": {
@@ -15,6 +16,12 @@
         "MINE": "Τα Άρθρα Μου",
         "DRAFT": "Πρόχειρα Άρθρα",
         "ARCHIVED": "Αρχειοθετημένα Άρθρα"
+      },
+      "LOCALE_SELECT": {
+        "TITLE": "Select locale",
+        "PLACEHOLDER": "Select locale",
+        "NO_RESULT": "No locale found",
+        "SEARCH_PLACEHOLDER": "Search locale"
       }
     },
     "EDIT_HEADER": {
@@ -76,6 +83,9 @@
     },
     "ARTICLE_SEARCH_RESULT": {
       "UNCATEGORIZED": "Uncategorized",
+      "SEARCH_RESULTS": "Search results for %{query}",
+      "EMPTY_TEXT": "Search for articles to insert into replies.",
+      "SEARCH_LOADER": "Αναζήτηση...",
       "INSERT_ARTICLE": "Insert",
       "NO_RESULT": "No articles found",
       "COPY_LINK": "Copy article link to clipboard",
@@ -220,7 +230,10 @@
         "LOGO": {
           "LABEL": "Λογότυπο",
           "UPLOAD_BUTTON": "Μεταφόρτωση λογότυπου",
-          "HELP_TEXT": "Το λογότυπο θα εμφανιστεί στην κεφαλίδα της πύλης."
+          "HELP_TEXT": "Το λογότυπο θα εμφανιστεί στην κεφαλίδα της πύλης.",
+          "IMAGE_UPLOAD_SUCCESS": "Logo uploaded successfully",
+          "IMAGE_UPLOAD_ERROR": "Logo deleted successfully",
+          "IMAGE_DELETE_ERROR": "Error while deleting logo"
         },
         "NAME": {
           "LABEL": "Όνομα",
@@ -426,6 +439,21 @@
         }
       }
     },
+    "ARTICLE_SEARCH": {
+      "TITLE": "Search articles",
+      "PLACEHOLDER": "Search articles",
+      "NO_RESULT": "No articles found",
+      "SEARCHING": "Αναζήτηση...",
+      "SEARCH_BUTTON": "Αναζήτηση",
+      "INSERT_ARTICLE": "Insert link",
+      "IFRAME_ERROR": "URL is empty or invalid. Unable to display content.",
+      "OPEN_ARTICLE_SEARCH": "Insert article from Help Center",
+      "SUCCESS_ARTICLE_INSERTED": "Article inserted successfully",
+      "PREVIEW_LINK": "Preview article",
+      "CANCEL": "Κλείσιμο",
+      "BACK": "Πίσω",
+      "BACK_RESULTS": "Back to results"
+    },
     "UPGRADE_PAGE": {
       "TITLE": "Help Center",
       "DESCRIPTION": "Create user-friendly self-service portals. Help your users to access the articles and get support 24/7. Upgrade your subscription to enable this feature.",

app/javascript/dashboard/i18n/locale/es/advancedFilters.json

@@ -1,18 +1,18 @@
 {
   "FILTER": {
     "TITLE": "Filtrar conversaciones",
-    "SUBTITLE": "Agregue filtros a continuación y presione 'Aplicar filtros' para filtrar conversaciones.",
+    "SUBTITLE": "Añada sus filtros a continuación y pulse 'Aplicar filtros' para cortar el caos del chat.",
     "EDIT_CUSTOM_FILTER": "Editar carpeta",
     "CUSTOM_VIEWS_SUBTITLE": "Agregar o eliminar filtros y actualizar la carpeta.",
     "ADD_NEW_FILTER": "Añadir Filtro",
-    "FILTER_DELETE_ERROR": "Debes tener al menos un filtro para guardar",
+    "FILTER_DELETE_ERROR": "¡Vaya, parece que no podemos guardar nada! Por favor, añade al menos un filtro para guardarlo.",
     "SUBMIT_BUTTON_LABEL": "Aplicar filtros",
     "UPDATE_BUTTON_LABEL": "Actualizar carpeta",
     "CANCEL_BUTTON_LABEL": "Cancelar",
     "CLEAR_BUTTON_LABEL": "Limpiar filtros",
-    "EMPTY_VALUE_ERROR": "El valor es requerido",
     "FOLDER_LABEL": "Nombre de la carpeta",
     "FOLDER_QUERY_LABEL": "Consulta de carpetas",
+    "EMPTY_VALUE_ERROR": "El valor es requerido.",
     "TOOLTIP_LABEL": "Filtrar conversaciones",
     "QUERY_DROPDOWN_LABELS": {
       "AND": "Y",
@@ -63,17 +63,17 @@
       "ADD": {
         "TITLE": "¿Desea guardar este filtro?",
         "LABEL": "Nombre de este filtro",
-        "PLACEHOLDER": "Introduzca un nombre para este filtro",
-        "ERROR_MESSAGE": "El nombre es requerido",
+        "PLACEHOLDER": "Nombre su filtro para referirse más tarde.",
+        "ERROR_MESSAGE": "El nombre es requerido.",
         "SAVE_BUTTON": "Guardar filtro",
         "CANCEL_BUTTON": "Cancelar",
         "API_FOLDERS": {
-          "SUCCESS_MESSAGE": "Carpeta creada con éxito",
-          "ERROR_MESSAGE": "Error al crear la carpeta"
+          "SUCCESS_MESSAGE": "Carpeta creada con éxito.",
+          "ERROR_MESSAGE": "Error al crear la carpeta."
         },
         "API_SEGMENTS": {
-          "SUCCESS_MESSAGE": "Segmento creado con éxito",
-          "ERROR_MESSAGE": "Error al crear segmento"
+          "SUCCESS_MESSAGE": "Segmento creado con éxito.",
+          "ERROR_MESSAGE": "Error al crear segmento."
         }
       },
       "EDIT": {
@@ -83,19 +83,19 @@
         "DELETE_BUTTON": "Eliminar filtro",
         "MODAL": {
           "CONFIRM": {
-            "TITLE": "Confirmar eliminación",
+            "TITLE": "Confirme eliminación",
             "MESSAGE": "¿Está seguro de que desea eliminar el filtro ",
             "YES": "Sí, eliminar",
             "NO": "No, mantenerlo"
           }
         },
         "API_FOLDERS": {
-          "SUCCESS_MESSAGE": "Carpeta eliminada con éxito",
-          "ERROR_MESSAGE": "Error al eliminar carpeta"
+          "SUCCESS_MESSAGE": "Carpeta eliminada con éxito.",
+          "ERROR_MESSAGE": "Error al eliminar carpeta."
         },
         "API_SEGMENTS": {
-          "SUCCESS_MESSAGE": "Segmento eliminado con éxito",
-          "ERROR_MESSAGE": "Error al eliminar segmento"
+          "SUCCESS_MESSAGE": "Segmento eliminado con éxito.",
+          "ERROR_MESSAGE": "Error al eliminar segmento."
         }
       }
     }

app/javascript/dashboard/i18n/locale/es/agentBots.json

@@ -3,40 +3,40 @@
     "HEADER": "Bots",
     "LOADING_EDITOR": "Cargando el editor...",
     "HEADER_BTN_TXT": "Añadir configuración de bot",
-    "SIDEBAR_TXT": "<p><b>Robots de agentes</b> <p>Los bots de agente te permiten automatizar las conversaciones</p>",
+    "SIDEBAR_TXT": "<p><b>Bots de agente</b> <p>Bots de agente son como los miembros más fabulosos de tu equipo. Pueden manejar las cosas pequeñas, así que puede centrarse en las cosas que importan. Pruébelas.</p> <p> Puedes administrar tus bots desde esta página o crear nuevos usando el botón 'Añadir configuración del bot'.</p> <p> Abrir el manual <a href=\"https://www.chatwoot.com/hc/chatwoot-user-guide-cloud-version/articles/1677497472-how-to-use-agent-bots\" target=\"blank\">de robots de agente</a> en otra pestaña para una mano de ayuda.</p>",
     "CSML_BOT_EDITOR": {
       "NAME": {
         "LABEL": "Nombre del bot",
-        "PLACEHOLDER": "Dale un nombre a tu bot",
-        "ERROR": "El nombre del bot es obligatorio"
+        "PLACEHOLDER": "Nombra tu bot.",
+        "ERROR": "El nombre del bot es obligatorio."
       },
       "DESCRIPTION": {
         "LABEL": "Descripción del bot",
         "PLACEHOLDER": "¿Qué hace este bot?"
       },
       "BOT_CONFIG": {
-        "ERROR": "Por favor, introduzca la configuración del bot CSML arriba",
+        "ERROR": "Por favor, introduzca la configuración del bot CSML arriba.",
         "API_ERROR": "La configuración CSML no es válida, por favor corríjala e inténtalo de nuevo."
       },
       "SUBMIT": "Validar y guardar"
     },
     "BOT_CONFIGURATION": {
       "TITLE": "Seleccione un bot de agente",
-      "DESC": "Puedes establecer un bot de agente desde la lista a esta bandeja de entrada. El bot puede inicialmente manejar la conversación y transferirla a un agente cuando sea necesario.",
+      "DESC": "Asigne un bot de agente a su bandeja de entrada. Pueden manejar conversaciones iniciales y transferirlas a un agente en vivo cuando sea necesario.",
       "SUBMIT": "Actualizar",
       "DISCONNECT": "Desconectar Bot",
-      "SUCCESS_MESSAGE": "El bot del agente se ha actualizado con éxito",
-      "DISCONNECTED_SUCCESS_MESSAGE": "Desconectado correctamente el bot agente",
-      "ERROR_MESSAGE": "No se pudo actualizar el bot de agente, por favor inténtalo de nuevo más tarde",
-      "DISCONNECTED_ERROR_MESSAGE": "No se pudo desconectar el bot de agente, por favor inténtalo de nuevo más tarde",
+      "SUCCESS_MESSAGE": "El bot del agente se ha actualizado con éxito.",
+      "DISCONNECTED_SUCCESS_MESSAGE": "Desconectado correctamente el bot agente.",
+      "ERROR_MESSAGE": "No se pudo actualizar el bot de agente, por favor inténtalo de nuevo más tarde.",
+      "DISCONNECTED_ERROR_MESSAGE": "No se pudo desconectar el bot de agente, por favor inténtalo de nuevo más tarde.",
       "SELECT_PLACEHOLDER": "Seleccionar bot"
     },
     "ADD": {
       "TITLE": "Configurar nuevo bot",
       "CANCEL_BUTTON_TEXT": "Cancelar",
       "API": {
-        "SUCCESS_MESSAGE": "Bot añadido correctamente",
-        "ERROR_MESSAGE": "No se pudo agregar el bot, Inténtalo de nuevo más tarde"
+        "SUCCESS_MESSAGE": "Bot añadido correctamente.",
+        "ERROR_MESSAGE": "No se pudo agregar el bot, Inténtalo de nuevo más tarde."
       }
     },
     "LIST": {
@@ -49,10 +49,10 @@
       "TITLE": "Eliminar bot",
       "SUBMIT": "Eliminar",
       "CANCEL_BUTTON_TEXT": "Cancelar",
-      "DESCRIPTION": "¿Estás seguro de que quieres eliminar este bot? Esta acción es irreversible",
+      "DESCRIPTION": "¿Estás seguro de que quieres eliminar este bot? Esta acción es irreversible.",
       "API": {
-        "SUCCESS_MESSAGE": "Bot eliminado correctamente",
-        "ERROR_MESSAGE": "No se pudo eliminar el bot, Inténtalo de nuevo más tarde"
+        "SUCCESS_MESSAGE": "Bot eliminado correctamente.",
+        "ERROR_MESSAGE": "No se pudo eliminar el bot. Por favor, inténtalo de nuevo."
       }
     },
     "EDIT": {
@@ -61,8 +61,8 @@
       "TITLE": "Editar bot",
       "CANCEL_BUTTON_TEXT": "Cancelar",
       "API": {
-        "SUCCESS_MESSAGE": "Bot actualizado correctamente",
-        "ERROR_MESSAGE": "No se pudo actualizar el bot, por favor inténtalo de nuevo más tarde"
+        "SUCCESS_MESSAGE": "Bot actualizado correctamente.",
+        "ERROR_MESSAGE": "No se pudo actualizar el bot, por favor inténtalo de nuevo más tarde."
       }
     },
     "TYPES": {

app/javascript/dashboard/i18n/locale/es/bulkActions.json

@@ -7,34 +7,34 @@
     "GO_BACK_LABEL": "Volver",
     "ASSIGN_LABEL": "Asignar",
     "YES": "Si",
-    "ASSIGN_AGENT_TOOLTIP": "Asignar agente",
+    "ASSIGN_AGENT_TOOLTIP": "Asignar un agente",
     "ASSIGN_TEAM_TOOLTIP": "Asignar equipo",
-    "ASSIGN_SUCCESFUL": "Conversaciones asignadas con éxito",
-    "ASSIGN_FAILED": "Error al asignar conversaciones, inténtelo de nuevo",
-    "RESOLVE_SUCCESFUL": "Conversaciones resueltas con éxito",
-    "RESOLVE_FAILED": "Error al resolver las conversaciones, inténtelo de nuevo",
+    "ASSIGN_SUCCESFUL": "Conversaciones asignadas con éxito.",
+    "ASSIGN_FAILED": "Error al asignar conversaciones, inténtelo de nuevo.",
+    "RESOLVE_SUCCESFUL": "Conversaciones resueltas con éxito.",
+    "RESOLVE_FAILED": "Error al resolver las conversaciones, inténtelo de nuevo.",
     "ALL_CONVERSATIONS_SELECTED_ALERT": "Las conversaciones visibles en esta página sólo están seleccionadas.",
     "AGENT_LIST_LOADING": "Cargando agentes",
     "UPDATE": {
       "CHANGE_STATUS": "Cambiar estado",
-      "SNOOZE_UNTIL_NEXT_REPLY": "Posponer hasta la próxima respuesta",
+      "SNOOZE_UNTIL_NEXT_REPLY": "Posponer hasta la próxima respuesta.",
       "UPDATE_SUCCESFUL": "El estado de la conversación se actualizó con éxito.",
       "UPDATE_FAILED": "No se han podido actualizar las conversaciones. Inténtalo de nuevo."
     },
     "LABELS": {
-      "ASSIGN_LABELS": "Asignar etiquetas",
+      "ASSIGN_LABELS": "Asignar etiqueta",
       "NO_LABELS_FOUND": "No se encontraron etiquetas para",
       "ASSIGN_SELECTED_LABELS": "Asignar etiquetas seleccionadas",
-      "ASSIGN_SUCCESFUL": "Etiquetas asignadas correctamente",
-      "ASSIGN_FAILED": "Error al asignar etiquetas, inténtalo de nuevo"
+      "ASSIGN_SUCCESFUL": "Etiquetas asignadas correctamente.",
+      "ASSIGN_FAILED": "Error al asignar etiquetas, inténtalo de nuevo."
     },
     "TEAMS": {
       "TEAM_SELECT_LABEL": "Seleccionar equipo",
       "NONE": "Ninguna",
       "NO_TEAMS_AVAILABLE": "Todavía no hay equipos añadidos a esta cuenta.",
-      "ASSIGN_SELECTED_TEAMS": "Asignar equipo seleccionado",
-      "ASSIGN_SUCCESFUL": "Equipos asignados correctamente",
-      "ASSIGN_FAILED": "Error al asignar equipo, inténtelo de nuevo"
+      "ASSIGN_SELECTED_TEAMS": "Asignar equipo seleccionado.",
+      "ASSIGN_SUCCESFUL": "Equipos asignados correctamente.",
+      "ASSIGN_FAILED": "Error al asignar equipo, inténtelo de nuevo."
     }
   }
 }

app/javascript/dashboard/i18n/locale/es/cannedMgmt.json

@@ -2,13 +2,13 @@
   "CANNED_MGMT": {
     "HEADER": "Respuestas predefinidas",
     "HEADER_BTN_TXT": "Añadir respuesta predefinida",
-    "LOADING": "Obteniendo respuestas predefinidas",
-    "SEARCH_404": "No hay elementos que coincidan con esta consulta",
-    "SIDEBAR_TXT": "<p><b>Respuestas predefinidas</b> </p><p> Respuestas predefinidas son plantillas de respuesta guardadas que pueden utilizarse para enviar rápidamente una respuesta a una conversación. </p><p> Para crear una respuesta predefinida, simplemente haga clic en <b>Añadir respuesta predefinida</b>. También puede editar o eliminar una respuesta predefinida haciendo clic en el botón Editar o Borrar </p><p> Las respuestas predefinidas se utilizan con la ayuda de <b>Códigos cortos</b>. Los agentes pueden acceder a las respuestas predefinidas mientras están en un chat escribiendo <b>'/'</b> seguido del código corto. </p>",
+    "LOADING": "Obteniendo respuestas predefinidas...",
+    "SEARCH_404": "No hay elementos que coincidan con esta consulta.",
+    "SIDEBAR_TXT": "<p><b>Respuestas predefinidas</b> </p><p> Las respuestas preparadas son plantillas de respuesta escritas previamente que le ayudan a responder rápidamente a una conversación. Para insertar una respuesta predeterminada durante un chat, los agentes pueden escribir un código corto precedido por un carácter '/'. </p><p>Puedes administrar tus respuestas predeterminadas desde esta página o crear otras nuevas usando el botón \"Agregar respuesta predeterminada\".</p><p>Abre el <a target=\"_blank\" href=\"https: //www.chatwoot.com/hc/chatwoot-user-guide-cloud-version/articles/1677501325-how-to-create-saved-reply-templates-with-canned-responses\">Manual de respuestas predefinidas</a> en otra pestaña para recibir ayuda.</p><p>Además, consulte la nueva <a href=\"https://www.chatwoot.com/tools/canned-responses-library\" target=\"_blank \">Biblioteca de respuestas preparadas</a>.</p>",
     "LIST": {
       "404": "No hay respuestas enlatadas disponibles en esta cuenta.",
       "TITLE": "Administrar respuestas predefinidas",
-      "DESC": "Las respuestas predefinidas son plantillas de respuesta predefinidas que se pueden utilizar para enviar rápidamente respuestas a los Tickets.",
+      "DESC": "Las respuestas predefinidas son plantillas de respuesta predefinidas que pueden ser utilizadas para enviar rápidamente respuestas a conversaciones.",
       "TABLE_HEADER": [
         "Código corto",
         "Contenido",
@@ -17,23 +17,23 @@
     },
     "ADD": {
       "TITLE": "Añadir respuesta predefinida",
-      "DESC": "Las respuestas predefinidas son plantillas de respuesta guardadas que se pueden utilizar para enviar rápidamente la respuesta a la conversación.",
+      "DESC": "Las respuestas predefinidas son plantillas de respuesta predefinidas que pueden ser utilizadas para enviar rápidamente respuestas a conversaciones.",
       "CANCEL_BUTTON_TEXT": "Cancelar",
       "FORM": {
         "SHORT_CODE": {
           "LABEL": "Código corto",
-          "PLACEHOLDER": "Por favor, introduzca un código corto",
-          "ERROR": "El código corto es requerido"
+          "PLACEHOLDER": "Por favor, introduzca un código corto.",
+          "ERROR": "El código corto es requerido."
         },
         "CONTENT": {
-          "LABEL": "Contenido",
-          "PLACEHOLDER": "Por favor, introduzca un contenido",
-          "ERROR": "El contenido es requerido"
+          "LABEL": "Mensaje",
+          "PLACEHOLDER": "Por favor, escriba el mensaje que desea guardar como una plantilla para usarlo más tarde.",
+          "ERROR": "El mensaje es obligatorio."
         },
         "SUBMIT": "Enviar"
       },
       "API": {
-        "SUCCESS_MESSAGE": "Respuesta predefinida añadida correctamente",
+        "SUCCESS_MESSAGE": "Respuesta predefinida añadida correctamente.",
         "ERROR_MESSAGE": "No se pudo conectar al servidor Woot, por favor inténtalo de nuevo más tarde"
       }
     },
@@ -43,30 +43,30 @@
       "FORM": {
         "SHORT_CODE": {
           "LABEL": "Código corto",
-          "PLACEHOLDER": "Por favor, introduzca un código corto",
-          "ERROR": "El código corto es requerido"
+          "PLACEHOLDER": "Por favor, introduzca un código corto.",
+          "ERROR": "El código corto es requerido."
         },
         "CONTENT": {
-          "LABEL": "Contenido",
-          "PLACEHOLDER": "Por favor, introduzca un contenido",
-          "ERROR": "El contenido es requerido"
+          "LABEL": "Mensaje",
+          "PLACEHOLDER": "Por favor, escriba el mensaje que desea guardar como una plantilla para usarlo más tarde.",
+          "ERROR": "El mensaje es obligatorio."
         },
         "SUBMIT": "Enviar"
       },
       "BUTTON_TEXT": "Editar",
       "API": {
-        "SUCCESS_MESSAGE": "Respuesta predefinida actualizada correctamente",
+        "SUCCESS_MESSAGE": "Respuesta predefinida actualizada correctamente.",
         "ERROR_MESSAGE": "No se pudo conectar al servidor Woot, por favor inténtalo de nuevo más tarde"
       }
     },
     "DELETE": {
       "BUTTON_TEXT": "Eliminar",
       "API": {
-        "SUCCESS_MESSAGE": "Respuesta predefinida eliminada correctamente",
+        "SUCCESS_MESSAGE": "Respuesta predefinida eliminada correctamente.",
         "ERROR_MESSAGE": "No se pudo conectar al servidor Woot, por favor inténtalo de nuevo más tarde"
       },
       "CONFIRM": {
-        "TITLE": "Confirmar eliminación",
+        "TITLE": "Confirme eliminación",
         "MESSAGE": "¿Está seguro de eliminar ",
         "YES": "Sí, eliminar ",
         "NO": "No, mantenerlo "

app/javascript/dashboard/i18n/locale/es/chatlist.json

@@ -51,18 +51,30 @@
         "ACTIVE": "Última actividad"
       }
     },
-    "CHAT_SORT_FILTER_ITEMS": {
-      "latest": {
-        "TEXT": "Última actividad"
+    "SORT_ORDER_ITEMS": {
+      "last_activity_at_asc": {
+        "TEXT": "Última actividad: Más antigua primero"
       },
-      "sort_on_created_at": {
-        "TEXT": "Creado el"
+      "last_activity_at_desc": {
+        "TEXT": "Última actividad: Más reciente primero"
       },
-      "sort_on_priority": {
-        "TEXT": "Prioridad"
+      "created_at_desc": {
+        "TEXT": "Creado el: Más Nuevo primero"
       },
-      "sort_on_waiting_since": {
-        "TEXT": "Respuesta pendiente"
+      "created_at_asc": {
+        "TEXT": "Creado el: Más antiguo primero"
+      },
+      "priority_desc": {
+        "TEXT": "Prioridad: el más alto primero"
+      },
+      "priority_asc": {
+        "TEXT": "Prioridad: el más bajo primero"
+      },
+      "waiting_since_asc": {
+        "TEXT": "Respuesta pendiente: la más larga primero"
+      },
+      "waiting_since_desc": {
+        "TEXT": "Respuesta pendiente: la más corta primero"
       }
     },
     "ATTACHMENTS": {

app/javascript/dashboard/i18n/locale/es/conversation.json

@@ -41,6 +41,9 @@
     "SAVE_CONTACT": "Guardar",
     "UPLOADING_ATTACHMENTS": "Subiendo archivos adjuntos...",
     "REPLIED_TO_STORY": "Respondió a su historia",
+    "UNSUPPORTED_MESSAGE": "Este mensaje no es compatible.",
+    "UNSUPPORTED_MESSAGE_FACEBOOK": "Este mensaje no es compatible. Puedes ver este mensaje en la aplicación de Facebook Messenger.",
+    "UNSUPPORTED_MESSAGE_INSTAGRAM": "Este mensaje no es compatible. Puedes ver este mensaje en la aplicación de Instagram.",
     "SUCCESS_DELETE_MESSAGE": "Mensaje eliminado correctamente",
     "FAIL_DELETE_MESSSAGE": "¡No se pudo eliminar el mensaje! Inténtalo de nuevo",
     "NO_RESPONSE": "No hay respuesta",
@@ -139,6 +142,7 @@
       "PRIVATE_NOTE": "Nota privada",
       "SEND": "Enviar",
       "CREATE": "Añadir nota",
+      "INSERT_READ_MORE": "Leer más",
       "DISMISS_REPLY": "Descartar respuesta",
       "REPLYING_TO": "Respondiendo a:",
       "TIP_FORMAT_ICON": "Mostrar editor de textos",

app/javascript/dashboard/i18n/locale/es/generalSettings.json

@@ -92,7 +92,7 @@
   },
   "NETWORK": {
     "NOTIFICATION": {
-      "TEXT": "Desconectado de Chatwoot"
+      "OFFLINE": "Fuera de línea"
     },
     "BUTTON": {
       "REFRESH": "Actualizar"
@@ -134,7 +134,7 @@
       "GO_TO_NOTIFICATIONS": "Ir a Notificaciones",
       "ADD_LABELS_TO_CONVERSATION": "Añadir etiqueta a la conversación",
       "ASSIGN_AN_AGENT": "Asignar un agente",
-      "AI_ASSIST": "Asistencia AI",
+      "AI_ASSIST": "Asistencia IA",
       "ASSIGN_PRIORITY": "Asignar prioridad",
       "ASSIGN_A_TEAM": "Asignar un equipo",
       "MUTE_CONVERSATION": "Silenciar conversación",

app/javascript/dashboard/i18n/locale/es/helpCenter.json

@@ -3,6 +3,7 @@
     "HEADER": {
       "FILTER": "Filtrar por",
       "SORT": "Ordenar por",
+      "LOCALE": "Idioma",
       "SETTINGS_BUTTON": "Ajustes",
       "NEW_BUTTON": "Nuevo artículo",
       "DROPDOWN_OPTIONS": {
@@ -15,6 +16,12 @@
         "MINE": "Mis artículos",
         "DRAFT": "Articulos borradores",
         "ARCHIVED": "Artículos archivados"
+      },
+      "LOCALE_SELECT": {
+        "TITLE": "Seleccionar idioma",
+        "PLACEHOLDER": "Seleccionar idioma",
+        "NO_RESULT": "No se encontró el idioma",
+        "SEARCH_PLACEHOLDER": "Buscar idioma"
       }
     },
     "EDIT_HEADER": {
@@ -76,6 +83,9 @@
     },
     "ARTICLE_SEARCH_RESULT": {
       "UNCATEGORIZED": "Sin categoría",
+      "SEARCH_RESULTS": "Buscar resultados para %{query}",
+      "EMPTY_TEXT": "Buscar artículos para insertar en las respuestas.",
+      "SEARCH_LOADER": "Buscando...",
       "INSERT_ARTICLE": "Insertar",
       "NO_RESULT": "No se encontraron articulos",
       "COPY_LINK": "Copiar enlace del artículo al portapapeles",
@@ -220,7 +230,10 @@
         "LOGO": {
           "LABEL": "Logo",
           "UPLOAD_BUTTON": "Subir logo",
-          "HELP_TEXT": "Este logo se mostrará en el encabezado del portal."
+          "HELP_TEXT": "Este logo se mostrará en el encabezado del portal.",
+          "IMAGE_UPLOAD_SUCCESS": "Logo subido correctamente",
+          "IMAGE_UPLOAD_ERROR": "Logo eliminado correctamente",
+          "IMAGE_DELETE_ERROR": "Error al eliminar el logo"
         },
         "NAME": {
           "LABEL": "Nombre",
@@ -426,6 +439,21 @@
         }
       }
     },
+    "ARTICLE_SEARCH": {
+      "TITLE": "Buscar artículos",
+      "PLACEHOLDER": "Buscar artículos",
+      "NO_RESULT": "No se encontraron articulos",
+      "SEARCHING": "Buscando...",
+      "SEARCH_BUTTON": "Buscar",
+      "INSERT_ARTICLE": "Insertar enlace",
+      "IFRAME_ERROR": "La URL está vacía o no es válida. Imposible mostrar el contenido.",
+      "OPEN_ARTICLE_SEARCH": "Insertar artículo del Centro de Ayuda",
+      "SUCCESS_ARTICLE_INSERTED": "Artículo eliminado correctamente",
+      "PREVIEW_LINK": "Previsualizar artículo",
+      "CANCEL": "Cerrar",
+      "BACK": "Atrás",
+      "BACK_RESULTS": "Volver a los resultados"
+    },
     "UPGRADE_PAGE": {
       "TITLE": "Centro de ayuda",
       "DESCRIPTION": "Crear portales de autoservicio amigables. Ayuda a tus usuarios a acceder a los artículos y obtener soporte 24/7. Actualiza tu suscripción para activar esta característica.",

app/javascript/dashboard/i18n/locale/fa/advancedFilters.json

@@ -1,18 +1,18 @@
 {
   "FILTER": {
     "TITLE": "فیلتر گفتگو‌ها",
-    "SUBTITLE": "فیلترهای زیر را اضافه کنید و برای فیلتر کردن مکالمات روی «اعمال فیلترها» ضربه بزنید.",
-    "EDIT_CUSTOM_FILTER": "Edit Folder",
+    "SUBTITLE": "Add your filters below and hit 'Apply filters' to cut through the chat clutter.",
+    "EDIT_CUSTOM_FILTER": "ویرایش فولدر",
     "CUSTOM_VIEWS_SUBTITLE": "Add or remove filters and update your folder.",
     "ADD_NEW_FILTER": "افزودن فیلتر",
-    "FILTER_DELETE_ERROR": "شما باید حداقل یک فیلتر برای ذخیره داشته باشید",
+    "FILTER_DELETE_ERROR": "Oops, looks like we can't save nothing! Please add at least one filter to save it.",
     "SUBMIT_BUTTON_LABEL": "اعمال فیلترها",
-    "UPDATE_BUTTON_LABEL": "Update folder",
+    "UPDATE_BUTTON_LABEL": "بروز رسانی فولدر",
     "CANCEL_BUTTON_LABEL": "انصراف",
     "CLEAR_BUTTON_LABEL": "پاک کردن فیلترها",
-    "EMPTY_VALUE_ERROR": "مقدار الزامی است",
-    "FOLDER_LABEL": "Folder Name",
+    "FOLDER_LABEL": "نام فولدر",
     "FOLDER_QUERY_LABEL": "Folder Query",
+    "EMPTY_VALUE_ERROR": "مقدار الزامی است.",
     "TOOLTIP_LABEL": "فیلتر گفتگو‌ها",
     "QUERY_DROPDOWN_LABELS": {
       "AND": "و",
@@ -37,9 +37,9 @@
     "ATTRIBUTES": {
       "STATUS": "وضعیت",
       "ASSIGNEE_NAME": "نام مسئول",
-      "INBOX_NAME": "عنوان صندوق ورودی",
+      "INBOX_NAME": "نام صندوق ورودی",
       "TEAM_NAME": "نام تیم",
-      "CONVERSATION_IDENTIFIER": "شناسه گفتگو",
+      "CONVERSATION_IDENTIFIER": "Conversation identifier",
       "CAMPAIGN_NAME": "نام کمپین",
       "LABELS": "برچسب‌ها",
       "BROWSER_LANGUAGE": "مرور زبان",
@@ -63,21 +63,21 @@
       "ADD": {
         "TITLE": "آیا می‌خواهید این فیلتر را ذخیره کنید؟",
         "LABEL": "نام این فیلتر",
-        "PLACEHOLDER": "یک نام برای این فیلتر وارد کنید",
-        "ERROR_MESSAGE": "نام الزامی است",
+        "PLACEHOLDER": "Name your filter to refer it later.",
+        "ERROR_MESSAGE": "نام الزامی است.",
         "SAVE_BUTTON": "ذخیره فیلتر",
         "CANCEL_BUTTON": "انصراف",
         "API_FOLDERS": {
-          "SUCCESS_MESSAGE": "پوشه با موفقیت ایجاد شد",
-          "ERROR_MESSAGE": "در هنگام ایجاد پوشه خطایی رخ داد"
+          "SUCCESS_MESSAGE": "پوشه با موفقیت ایجاد شد.",
+          "ERROR_MESSAGE": "در هنگام ایجاد پوشه خطایی رخ داد."
         },
         "API_SEGMENTS": {
-          "SUCCESS_MESSAGE": "بخش با موفقیت ایجاد شد",
-          "ERROR_MESSAGE": "خطا هنگام ایجاد بخش"
+          "SUCCESS_MESSAGE": "بخش با موفقیت ایجاد شد.",
+          "ERROR_MESSAGE": "خطا هنگام ایجاد بخش."
         }
       },
       "EDIT": {
-        "EDIT_BUTTON": "Edit folder"
+        "EDIT_BUTTON": "ویرایش فولدر"
       },
       "DELETE": {
         "DELETE_BUTTON": "حذف فیلتر",
@@ -90,12 +90,12 @@
           }
         },
         "API_FOLDERS": {
-          "SUCCESS_MESSAGE": "پوشه با موفقیت حذف شد",
-          "ERROR_MESSAGE": "در هنگام حذف پوشه خطایی رخ داد"
+          "SUCCESS_MESSAGE": "پوشه با موفقیت حذف شد.",
+          "ERROR_MESSAGE": "در هنگام حذف پوشه خطایی رخ داد."
         },
         "API_SEGMENTS": {
-          "SUCCESS_MESSAGE": "بخش با موفقیت حذف شد",
-          "ERROR_MESSAGE": "خطا هنگام حذف بخش"
+          "SUCCESS_MESSAGE": "بخش با موفقیت حذف شد.",
+          "ERROR_MESSAGE": "خطا هنگام حذف بخش."
         }
       }
     }

app/javascript/dashboard/i18n/locale/fa/agentBots.json

@@ -3,40 +3,40 @@
     "HEADER": "ربات‌ها",
     "LOADING_EDITOR": "در حال بارگیری ویرایشگر...",
     "HEADER_BTN_TXT": "افرودن پیکربندی ربات",
-    "SIDEBAR_TXT": "<p><b>ربات‌های عامل</b> <p>ربات‌های عامل به شما امکان می‌دهند گفتگوها را خودکار کنید</p>",
+    "SIDEBAR_TXT": "<p><b>Agent Bots</b> <p>Agent Bots are like the most fabulous members of your team. They can handle the small stuff, so you can focus on the stuff that matters. Give them a try.</p> <p> You can manage your bots from this page or create new ones using the 'Add bot configuraton' button.</p> <p> Open the <a href=\"https://www.chatwoot.com/hc/chatwoot-user-guide-cloud-version/articles/1677497472-how-to-use-agent-bots\" target=\"blank\">Agent bots handbook</a> in another tab for a helping hand.</p>",
     "CSML_BOT_EDITOR": {
       "NAME": {
         "LABEL": "نام ربات",
-        "PLACEHOLDER": "برای ربات خود یک نام مشخص کنید",
-        "ERROR": "نام ربات الزامی است"
+        "PLACEHOLDER": "برای ربات خود نامی انتخاب کنید.",
+        "ERROR": "نام ربات الزامی است."
       },
       "DESCRIPTION": {
         "LABEL": "توضیحات ربات",
         "PLACEHOLDER": "این ربات چه کاری انجام می‌دهد؟"
       },
       "BOT_CONFIG": {
-        "ERROR": "لطفا پیکربندی ربات CSML خود را در بالا وارد کنید",
+        "ERROR": "لطفا پیکربندی ربات CSML خود را در بالا وارد کنید.",
         "API_ERROR": "پیکربندی CSML شما نامعتبر است، لطفا آن را اصلاح کنید و دوباره امتحان کنید."
       },
       "SUBMIT": "اعتبارسنجی و ذخیره کنید"
     },
     "BOT_CONFIGURATION": {
       "TITLE": "انتخاب یک ربات عامل",
-      "DESC": "می‌توانید یک ربات عامل را از فهرست در این صندوق ورودی تنظیم کنید. ربات در ابتدا می‌تواند گفتگو را مدیریت کند و در صورت نیاز آن را به یک نماینده منتقل کند.",
+      "DESC": "Assign an Agent Bot to your inbox. They can handle initial conversations and transfer them to a live agent when necessary.",
       "SUBMIT": "اعمال شود",
       "DISCONNECT": "قطع ربات",
-      "SUCCESS_MESSAGE": "ربات عامل با موفقیت به‌روز شد",
-      "DISCONNECTED_SUCCESS_MESSAGE": "ربات عامل با موفقیت قطع شد",
-      "ERROR_MESSAGE": "ربات عامل به‌روزرسانی نشد، لطفا بعدا دوباره امتحان کنید",
-      "DISCONNECTED_ERROR_MESSAGE": "ربات عامل قطع نشد، لطفا بعدا دوباره امتحان کنید",
+      "SUCCESS_MESSAGE": "ربات عامل با موفقیت به‌روز شد.",
+      "DISCONNECTED_SUCCESS_MESSAGE": "ربات عامل با موفقیت قطع شد.",
+      "ERROR_MESSAGE": "ربات عامل به‌روزرسانی نشد، لطفا دوباره امتحان کنید.",
+      "DISCONNECTED_ERROR_MESSAGE": "ربات قطع نشد، لطفا بعدا دوباره امتحان کنید.",
       "SELECT_PLACEHOLDER": "انتخاب ربات"
     },
     "ADD": {
       "TITLE": "پیکربندی ربات جدید",
       "CANCEL_BUTTON_TEXT": "انصراف",
       "API": {
-        "SUCCESS_MESSAGE": "ربات با موفقیت اضافه شد",
-        "ERROR_MESSAGE": "ربات اضافه نشد، لطفا بعدا دوباره امتحان کنید"
+        "SUCCESS_MESSAGE": "ربات با موفقیت اضافه شد.",
+        "ERROR_MESSAGE": "ربات اضافه نشد، لطفا بعدا دوباره امتحان کنید."
       }
     },
     "LIST": {
@@ -49,10 +49,10 @@
       "TITLE": "حذف ربات",
       "SUBMIT": "حذف",
       "CANCEL_BUTTON_TEXT": "انصراف",
-      "DESCRIPTION": "آیا مطمئن هستید که می‌خواهید این ربات را حذف کنید؟ این عمل برگشت‌ناپذیر است",
+      "DESCRIPTION": "آیا مطمئن هستید که می‌خواهید این ربات را حذف کنید؟ این عمل برگشت‌ناپذیر است.",
       "API": {
-        "SUCCESS_MESSAGE": "ربات با موفقیت حذف شد",
-        "ERROR_MESSAGE": "نمی‌توان ربات را حذف کرد، لطفا بعدا دوباره امتحان کنید"
+        "SUCCESS_MESSAGE": "ربات با موفقیت حذف شد.",
+        "ERROR_MESSAGE": "ربات حذف نشد، لطفا دوباره امتحان کنید."
       }
     },
     "EDIT": {
@@ -61,8 +61,8 @@
       "TITLE": "ویرایش ربات",
       "CANCEL_BUTTON_TEXT": "انصراف",
       "API": {
-        "SUCCESS_MESSAGE": "ربات با موفقیت به‌روز شد",
-        "ERROR_MESSAGE": "ربات به‌روزرسانی نشد، لطفا بعدا دوباره امتحان کنید"
+        "SUCCESS_MESSAGE": "ربات با موفقیت به‌روز شد.",
+        "ERROR_MESSAGE": "ربات بروز رسانی نشد، لطفا دوباره امتحان کنید."
       }
     },
     "TYPES": {

app/javascript/dashboard/i18n/locale/fa/auditLogs.json

@@ -19,7 +19,7 @@
       "SUCCESS_MESSAGE": "گزارش های حسابرسی با موفقیت بازیابی شد",
       "ERROR_MESSAGE": "متاسفانه ارتباط با سرور برقرار نشد، مجددا امتحان کنید"
     },
-    "DEFAULT_USER": "System",
+    "DEFAULT_USER": "سیستم",
     "AUTOMATION_RULE": {
       "ADD": "%{agentName} created a new automation rule (#%{id})",
       "EDIT": "%{agentName} updated an automation rule (#%{id})",

app/javascript/dashboard/i18n/locale/fa/bulkActions.json

@@ -7,34 +7,34 @@
     "GO_BACK_LABEL": "بازگشت",
     "ASSIGN_LABEL": "اختصاص دادن",
     "YES": "بله",
-    "ASSIGN_AGENT_TOOLTIP": "تعیین ایجنت",
+    "ASSIGN_AGENT_TOOLTIP": "ایجنت را تعیین کنید",
     "ASSIGN_TEAM_TOOLTIP": "تیم را تعیین کنید",
-    "ASSIGN_SUCCESFUL": "گفتگو با موفقیت اختصاص داده شده",
-    "ASSIGN_FAILED": "گفتگو اختصاص داده نشد، لطفا دوباره امتحان کنید",
-    "RESOLVE_SUCCESFUL": "گفتگو با موفقیت حل شد",
-    "RESOLVE_FAILED": "گفتگو حل نشد، لطفا دوباره امتحان کنید",
+    "ASSIGN_SUCCESFUL": "گفتگو با موفقیت اختصاص داده شده.",
+    "ASSIGN_FAILED": "Failed to assign conversations. Please try again.",
+    "RESOLVE_SUCCESFUL": "گفتگو با موفقیت حل شد.",
+    "RESOLVE_FAILED": "Failed to resolve conversations. Please try again.",
     "ALL_CONVERSATIONS_SELECTED_ALERT": "گفتگوهای قابل مشاهده در این صفحه فقط انتخاب می‌شوند.",
-    "AGENT_LIST_LOADING": "بارگذاری ایجنت",
+    "AGENT_LIST_LOADING": "بارگذاری ایجنت ها",
     "UPDATE": {
       "CHANGE_STATUS": "تغییر وضعیت",
-      "SNOOZE_UNTIL_NEXT_REPLY": "تا پاسخ بعدی به تعویق بی‌افتد",
+      "SNOOZE_UNTIL_NEXT_REPLY": "تا پاسخ بعدی به تعویق بی‌افتد.",
       "UPDATE_SUCCESFUL": "وضعیت گفتگو با موفقیت به روز شد.",
-      "UPDATE_FAILED": "گفتگوها به روز نشد، لطفا دوباره امتحان کنید"
+      "UPDATE_FAILED": "Failed to update conversations. Please try again."
     },
     "LABELS": {
-      "ASSIGN_LABELS": "اختصاص برچسب‌ها",
+      "ASSIGN_LABELS": "Assign labels",
       "NO_LABELS_FOUND": "هیچ برچسبی یافت نشد برای",
       "ASSIGN_SELECTED_LABELS": "اختصاص برچسب‌های انتخاب شده",
-      "ASSIGN_SUCCESFUL": "برچسب‌ها با موفقیت اختصاص یافتند",
-      "ASSIGN_FAILED": "اختصاص برچسب‌ها به صورت موفق انجام نشد، لطفا دوباره امتحان کنید"
+      "ASSIGN_SUCCESFUL": "برچسب‌ها با موفقیت اختصاص یافتند.",
+      "ASSIGN_FAILED": "Failed to assign labels. Please try again."
     },
     "TEAMS": {
-      "TEAM_SELECT_LABEL": "تیم را انتخاب کنید",
+      "TEAM_SELECT_LABEL": "انتخاب تیم",
       "NONE": "هیچکدام",
       "NO_TEAMS_AVAILABLE": "هنوز هیچ تیمی به این حساب کاربری اضافه نشده است.",
-      "ASSIGN_SELECTED_TEAMS": "اختصاص تیم انتخاب شده",
-      "ASSIGN_SUCCESFUL": "تیم‌ها با موفقیت اختصاص یافتند",
-      "ASSIGN_FAILED": "اختصاص تیم با موفقیت انجام نشد، لطفا دوباره امتحان کنید"
+      "ASSIGN_SELECTED_TEAMS": "اختصاص تیم انتخاب شده.",
+      "ASSIGN_SUCCESFUL": "تیم‌ها با موفقیت اختصاص یافتند.",
+      "ASSIGN_FAILED": "Failed to assign team. Please try again."
     }
   }
 }

app/javascript/dashboard/i18n/locale/fa/cannedMgmt.json

@@ -1,75 +1,75 @@
 {
   "CANNED_MGMT": {
     "HEADER": "پاسخ‌های آماده",
-    "HEADER_BTN_TXT": "اضافه کردن پاسخ آماده",
-    "LOADING": "دریافت پاسخ‌های آماده",
-    "SEARCH_404": "هیچ آیتمی با این مشخصات یافت نشد",
-    "SIDEBAR_TXT": "<p><b>پاسخ‌های آماده</b> </p><p> پاسخ‌های آماده، الگوهای پاسخ ذخیره‌شده‌ای هستند که می‌توانند برای ارسال سریع پاسخ به یک مکالمه استفاده شوند. </p><p> برای ایجاد یک پاسخ آماده، فقط روی <b>افزودن پاسخ آماده</b> کلیک کنید. همچنین می توانید با کلیک بر روی دکمه ویرایش یا حذف، یک پاسخ آماده موجود را ویرایش یا حذف کنید </p><p> پاسخ های آماده با کمک <b>کدهای کوتاه</b> استفاده می شود. نمایندگان می توانند در حین چت با تایپ <b>'/'</b> و سپس کد کوتاه به پاسخ های آماده دسترسی پیدا کنند. </p>",
+    "HEADER_BTN_TXT": "Add canned response",
+    "LOADING": "Fetching canned responses...",
+    "SEARCH_404": "هیچ گزینه‌ای با این شرایط پیدا نشد.",
+    "SIDEBAR_TXT": "<p><b>Canned Responses</b> </p><p> Canned Responses are pre-written reply templates that help you quickly respond to a conversation. To insert a canned response during a chat, agents can type a short code preceded by a '/' character. </p><p> You can manage your canned responses from this page or create new ones using the \"Add canned response\" button.</p><p>Open the <a target=\"_blank\" href=\"https://www.chatwoot.com/hc/chatwoot-user-guide-cloud-version/articles/1677501325-how-to-create-saved-reply-templates-with-canned-responses\">Canned Responses handbook</a> in another tab for a helping hand.</p><p>Also, check out the all-new <a href=\"https://www.chatwoot.com/tools/canned-responses-library\" target=\"_blank\">Canned Responses Library</a>.</p>",
     "LIST": {
       "404": "هیچ پاسخ آماده‌ای برای این حساب تعریف نشده است",
       "TITLE": "مدیریت پاسخ‌های آماده",
-      "DESC": "پاسخ‌های آماده قالب‌های متنی پیش آماده‌ای هستند که برای پاسخگویی سریع به یک گفتگو می‌توانند مفید واقع شوند",
+      "DESC": "Canned Responses are predefined reply templates which can be used to quickly send out replies to conversations.",
       "TABLE_HEADER": [
-        "کدهای کوتاه",
+        "Short code",
         "محتوا",
         "عملیات"
       ]
     },
     "ADD": {
-      "TITLE": "اضافه کردن پاسخ آماده",
-      "DESC": "پاسخ های آماده الگوهای پاسخ ذخیره شده ای هستند که می توانند برای ارسال سریع پاسخ به مکالمه استفاده شوند.",
+      "TITLE": "Add canned response",
+      "DESC": "Canned Responses are predefined reply templates which can be used to quickly send out replies to conversations.",
       "CANCEL_BUTTON_TEXT": "انصراف",
       "FORM": {
         "SHORT_CODE": {
-          "LABEL": "کد کوتاه",
-          "PLACEHOLDER": "لطفا یک کد کوتاه وارد کنید",
-          "ERROR": "وجود کد کوتاه ضروری است"
+          "LABEL": "Short code",
+          "PLACEHOLDER": "Please enter a short code.",
+          "ERROR": "Short Code is required."
         },
         "CONTENT": {
-          "LABEL": "محتوا",
-          "PLACEHOLDER": "لطفا محتوای این پاسخ را تایپ کنید",
-          "ERROR": "محتوا ضروری است"
+          "LABEL": "پیام",
+          "PLACEHOLDER": "Please write the message you want to save as a template to use later.",
+          "ERROR": "Message is required."
         },
         "SUBMIT": "ثبت"
       },
       "API": {
-        "SUCCESS_MESSAGE": "پاسخ آماده با موفقیت ثبت شد",
+        "SUCCESS_MESSAGE": "Canned response added successfully.",
         "ERROR_MESSAGE": "متاسفانه ارتباط با سرور برقرار نشد، مجددا امتحان کنید"
       }
     },
     "EDIT": {
-      "TITLE": "ویرایش پاسخ آماده",
+      "TITLE": "Edit canned response",
       "CANCEL_BUTTON_TEXT": "انصراف",
       "FORM": {
         "SHORT_CODE": {
-          "LABEL": "کد کوتاه",
-          "PLACEHOLDER": "لطفا یک کد کوتاه وارد کنید",
-          "ERROR": "وجود کد کوتاه ضروری است"
+          "LABEL": "Short code",
+          "PLACEHOLDER": "Please enter a shortcode.",
+          "ERROR": "Short code is required."
         },
         "CONTENT": {
-          "LABEL": "محتوا",
-          "PLACEHOLDER": "لطفا محتوای این پاسخ را تایپ کنید",
-          "ERROR": "محتوا ضروری است"
+          "LABEL": "پیام",
+          "PLACEHOLDER": "Please write the message you want to save as a template to use later.",
+          "ERROR": "پیام الزامی است."
         },
         "SUBMIT": "ثبت"
       },
       "BUTTON_TEXT": "ویرایش",
       "API": {
-        "SUCCESS_MESSAGE": "پاسخ آماده تغییر داده شد",
+        "SUCCESS_MESSAGE": "Canned response is updated successfully.",
         "ERROR_MESSAGE": "متاسفانه ارتباط با سرور برقرار نشد، مجددا امتحان کنید"
       }
     },
     "DELETE": {
       "BUTTON_TEXT": "حذف",
       "API": {
-        "SUCCESS_MESSAGE": "پاسخ آماده با موفقیت حذف شد",
+        "SUCCESS_MESSAGE": "Canned response deleted successfully.",
         "ERROR_MESSAGE": "متاسفانه ارتباط با سرور برقرار نشد، مجددا امتحان کنید"
       },
       "CONFIRM": {
         "TITLE": "تاییدیه حذف",
         "MESSAGE": "مطمئن هستید حذف شود؟ ",
-        "YES": "بله، حذف شود ",
-        "NO": "نه، بماند "
+        "YES": "Yes, delete ",
+        "NO": "No, keep "
       }
     }
   }

app/javascript/dashboard/i18n/locale/fa/chatlist.json

@@ -51,18 +51,30 @@
         "ACTIVE": "آخرین فعالیت"
       }
     },
-    "CHAT_SORT_FILTER_ITEMS": {
-      "latest": {
-        "TEXT": "آخرین فعالیت"
+    "SORT_ORDER_ITEMS": {
+      "last_activity_at_asc": {
+        "TEXT": "Last activity: Oldest first"
       },
-      "sort_on_created_at": {
-        "TEXT": "ایجاد شده در"
+      "last_activity_at_desc": {
+        "TEXT": "Last activity: Newest first"
       },
-      "sort_on_priority": {
-        "TEXT": "اولویت"
+      "created_at_desc": {
+        "TEXT": "Created at: Newest first"
       },
-      "sort_on_waiting_since": {
-        "TEXT": "در انتظار پاسخ"
+      "created_at_asc": {
+        "TEXT": "Created at: Oldest first"
+      },
+      "priority_desc": {
+        "TEXT": "Priority: Highest first"
+      },
+      "priority_asc": {
+        "TEXT": "Priority: Lowest first"
+      },
+      "waiting_since_asc": {
+        "TEXT": "Pending Response: Longest first"
+      },
+      "waiting_since_desc": {
+        "TEXT": "Pending Response: Shortest first"
       }
     },
     "ATTACHMENTS": {

app/javascript/dashboard/i18n/locale/fa/conversation.json

@@ -41,6 +41,9 @@
     "SAVE_CONTACT": "ذخیره",
     "UPLOADING_ATTACHMENTS": "در حال بارگذاری پیوست‌ها...",
     "REPLIED_TO_STORY": "Replied to your story",
+    "UNSUPPORTED_MESSAGE": "This message is unsupported.",
+    "UNSUPPORTED_MESSAGE_FACEBOOK": "This message is unsupported. You can view this message on the Facebook Messenger app.",
+    "UNSUPPORTED_MESSAGE_INSTAGRAM": "This message is unsupported. You can view this message on the Instagram app.",
     "SUCCESS_DELETE_MESSAGE": "پیام با موفقیت حذف شد",
     "FAIL_DELETE_MESSSAGE": "پیام حذف نشد! دوباره امتحان کنید",
     "NO_RESPONSE": "بدون پاسخ",
@@ -139,6 +142,7 @@
       "PRIVATE_NOTE": "یادداشت خصوصی",
       "SEND": "ارسال",
       "CREATE": "افزودن یادداشت",
+      "INSERT_READ_MORE": "ادامه مطلب",
       "DISMISS_REPLY": "رد پاسخ",
       "REPLYING_TO": "در حال پاسخ دهی به:",
       "TIP_FORMAT_ICON": "نمایش ویرایشگر متنی پیشرفته",

app/javascript/dashboard/i18n/locale/fa/generalSettings.json

@@ -92,7 +92,7 @@
   },
   "NETWORK": {
     "NOTIFICATION": {
-      "TEXT": "ارتباط با سیستم چت قطع شده است"
+      "OFFLINE": "آفلاین"
     },
     "BUTTON": {
       "REFRESH": "تازه کردن"

app/javascript/dashboard/i18n/locale/fa/helpCenter.json

@@ -3,6 +3,7 @@
     "HEADER": {
       "FILTER": "فیلتر براساس",
       "SORT": "مرتب‌سازی براساس",
+      "LOCALE": "محلی",
       "SETTINGS_BUTTON": "تنظیمات",
       "NEW_BUTTON": "مقاله جدید",
       "DROPDOWN_OPTIONS": {
@@ -15,6 +16,12 @@
         "MINE": "مقالات من",
         "DRAFT": "پیش نویس مقالات",
         "ARCHIVED": "مقالات آرشیو شده"
+      },
+      "LOCALE_SELECT": {
+        "TITLE": "Select locale",
+        "PLACEHOLDER": "Select locale",
+        "NO_RESULT": "No locale found",
+        "SEARCH_PLACEHOLDER": "Search locale"
       }
     },
     "EDIT_HEADER": {
@@ -76,6 +83,9 @@
     },
     "ARTICLE_SEARCH_RESULT": {
       "UNCATEGORIZED": "Uncategorized",
+      "SEARCH_RESULTS": "Search results for %{query}",
+      "EMPTY_TEXT": "Search for articles to insert into replies.",
+      "SEARCH_LOADER": "در حال جستجو...",
       "INSERT_ARTICLE": "Insert",
       "NO_RESULT": "No articles found",
       "COPY_LINK": "Copy article link to clipboard",
@@ -220,7 +230,10 @@
         "LOGO": {
           "LABEL": "آرم",
           "UPLOAD_BUTTON": "بارگذاری آرم",
-          "HELP_TEXT": "این لوگو در هدر پورتال نمایش داده می شود."
+          "HELP_TEXT": "این لوگو در هدر پورتال نمایش داده می شود.",
+          "IMAGE_UPLOAD_SUCCESS": "Logo uploaded successfully",
+          "IMAGE_UPLOAD_ERROR": "Logo deleted successfully",
+          "IMAGE_DELETE_ERROR": "Error while deleting logo"
         },
         "NAME": {
           "LABEL": "نام",
@@ -426,6 +439,21 @@
         }
       }
     },
+    "ARTICLE_SEARCH": {
+      "TITLE": "Search articles",
+      "PLACEHOLDER": "Search articles",
+      "NO_RESULT": "No articles found",
+      "SEARCHING": "در حال جستجو...",
+      "SEARCH_BUTTON": "جستجو",
+      "INSERT_ARTICLE": "Insert link",
+      "IFRAME_ERROR": "URL is empty or invalid. Unable to display content.",
+      "OPEN_ARTICLE_SEARCH": "Insert article from Help Center",
+      "SUCCESS_ARTICLE_INSERTED": "Article inserted successfully",
+      "PREVIEW_LINK": "Preview article",
+      "CANCEL": "بستن",
+      "BACK": "بازگشت",
+      "BACK_RESULTS": "Back to results"
+    },
     "UPGRADE_PAGE": {
       "TITLE": "مرکز راهنما",
       "DESCRIPTION": "Create user-friendly self-service portals. Help your users to access the articles and get support 24/7. Upgrade your subscription to enable this feature.",

app/javascript/dashboard/i18n/locale/fa/settings.json

@@ -36,12 +36,12 @@
       },
       "MESSAGE_SIGNATURE_SECTION": {
         "TITLE": "امضای پیام شخصی",
-        "NOTE": "Create a unique message signature to appear at the end of every message you send from any inbox. You can also include an inline image, which is supported in live-chat, email, and API inboxes.",
+        "NOTE": "یک امضای منحصر به فرد ایجاد کنید تا در انتهای تمام پیام هایی که از هر صندوق ورودی ارسال می کنید نمایش داده شود. همچنین می‌توانید یک تصویر درون خطی اضافه کنید که در چت، ایمیل و صندوق‌های ورودی API پشتیبانی می‌شود.",
         "BTN_TEXT": "ذخیره امضای پیام",
         "API_ERROR": "امضا ذخیره نشد! دوباره امتحان کنید",
         "API_SUCCESS": "امضا با موفقیت ذخیره شد",
-        "IMAGE_UPLOAD_ERROR": "Couldn't upload image! Try again",
-        "IMAGE_UPLOAD_SUCCESS": "Image added successfully. Please click on save to save the signature",
+        "IMAGE_UPLOAD_ERROR": "تصویر ارسال نشد! دوباره امتحان کنید",
+        "IMAGE_UPLOAD_SUCCESS": "تصویر با موفقیت اضافه شد. لطفا بر روی ذخیره کلیک کنید تا امضا ذخیره شود",
         "IMAGE_UPLOAD_SIZE_ERROR": "اندازه تصویر باید کمتر از {size} مگابایت باشد"
       },
       "MESSAGE_SIGNATURE": {

app/javascript/dashboard/i18n/locale/fi/advancedFilters.json

@@ -1,18 +1,18 @@
 {
   "FILTER": {
-    "TITLE": "Filter Conversations",
-    "SUBTITLE": "Add filters below and hit 'Apply filters' to filter conversations.",
+    "TITLE": "Filter conversations",
+    "SUBTITLE": "Add your filters below and hit 'Apply filters' to cut through the chat clutter.",
     "EDIT_CUSTOM_FILTER": "Edit Folder",
     "CUSTOM_VIEWS_SUBTITLE": "Add or remove filters and update your folder.",
-    "ADD_NEW_FILTER": "Add Filter",
-    "FILTER_DELETE_ERROR": "You should have atleast one filter to save",
+    "ADD_NEW_FILTER": "Add filter",
+    "FILTER_DELETE_ERROR": "Oops, looks like we can't save nothing! Please add at least one filter to save it.",
     "SUBMIT_BUTTON_LABEL": "Apply filters",
     "UPDATE_BUTTON_LABEL": "Update folder",
     "CANCEL_BUTTON_LABEL": "Peruuta",
-    "CLEAR_BUTTON_LABEL": "Clear Filters",
-    "EMPTY_VALUE_ERROR": "Value is required",
+    "CLEAR_BUTTON_LABEL": "Clear filters",
     "FOLDER_LABEL": "Folder Name",
     "FOLDER_QUERY_LABEL": "Folder Query",
+    "EMPTY_VALUE_ERROR": "Value is required.",
     "TOOLTIP_LABEL": "Filter conversations",
     "QUERY_DROPDOWN_LABELS": {
       "AND": "AND",
@@ -36,44 +36,44 @@
     },
     "ATTRIBUTES": {
       "STATUS": "Tila",
-      "ASSIGNEE_NAME": "Assignee Name",
-      "INBOX_NAME": "Kansion nimi",
-      "TEAM_NAME": "Team Name",
-      "CONVERSATION_IDENTIFIER": "Conversation Identifier",
-      "CAMPAIGN_NAME": "Campaign Name",
+      "ASSIGNEE_NAME": "Assignee name",
+      "INBOX_NAME": "Inbox name",
+      "TEAM_NAME": "Team name",
+      "CONVERSATION_IDENTIFIER": "Conversation identifier",
+      "CAMPAIGN_NAME": "Campaign name",
       "LABELS": "Tunnisteet",
-      "BROWSER_LANGUAGE": "Browser Language",
+      "BROWSER_LANGUAGE": "Browser language",
       "PRIORITY": "Priority",
-      "COUNTRY_NAME": "Country Name",
+      "COUNTRY_NAME": "Country name",
       "REFERER_LINK": "Referer link",
       "CUSTOM_ATTRIBUTE_LIST": "List",
       "CUSTOM_ATTRIBUTE_TEXT": "Text",
       "CUSTOM_ATTRIBUTE_NUMBER": "Number",
       "CUSTOM_ATTRIBUTE_LINK": "Link",
       "CUSTOM_ATTRIBUTE_CHECKBOX": "Checkbox",
-      "CREATED_AT": "Created At",
-      "LAST_ACTIVITY": "Last Activity"
+      "CREATED_AT": "Created at",
+      "LAST_ACTIVITY": "Last activity"
     },
     "GROUPS": {
-      "STANDARD_FILTERS": "Standard Filters",
-      "ADDITIONAL_FILTERS": "Additional Filters",
-      "CUSTOM_ATTRIBUTES": "Mukautetut attribuutit"
+      "STANDARD_FILTERS": "Standard filters",
+      "ADDITIONAL_FILTERS": "Additional filters",
+      "CUSTOM_ATTRIBUTES": "Custom attributes"
     },
     "CUSTOM_VIEWS": {
       "ADD": {
         "TITLE": "Do you want to save this filter?",
         "LABEL": "Name this filter",
-        "PLACEHOLDER": "Enter a name for this filter",
-        "ERROR_MESSAGE": "Name is required",
+        "PLACEHOLDER": "Name your filter to refer it later.",
+        "ERROR_MESSAGE": "Name is required.",
         "SAVE_BUTTON": "Save filter",
         "CANCEL_BUTTON": "Peruuta",
         "API_FOLDERS": {
-          "SUCCESS_MESSAGE": "Folder created successfully",
-          "ERROR_MESSAGE": "Error while creating folder"
+          "SUCCESS_MESSAGE": "Folder created successfully.",
+          "ERROR_MESSAGE": "Error while creating folder."
         },
         "API_SEGMENTS": {
-          "SUCCESS_MESSAGE": "Segment created successfully",
-          "ERROR_MESSAGE": "Error while creating segment"
+          "SUCCESS_MESSAGE": "Segment created successfully.",
+          "ERROR_MESSAGE": "Error while creating segment."
         }
       },
       "EDIT": {
@@ -83,19 +83,19 @@
         "DELETE_BUTTON": "Delete filter",
         "MODAL": {
           "CONFIRM": {
-            "TITLE": "Vahvista poistaminen",
+            "TITLE": "Confirm deletion",
             "MESSAGE": "Are you sure to delete the filter ",
-            "YES": "Kyllä, poista",
-            "NO": "Ei, säilytä"
+            "YES": "Yes, delete",
+            "NO": "No, keep it"
           }
         },
         "API_FOLDERS": {
-          "SUCCESS_MESSAGE": "Folder deleted successfully",
-          "ERROR_MESSAGE": "Error while deleting folder"
+          "SUCCESS_MESSAGE": "Folder deleted successfully.",
+          "ERROR_MESSAGE": "Error while deleting folder."
         },
         "API_SEGMENTS": {
-          "SUCCESS_MESSAGE": "Segment deleted successfully",
-          "ERROR_MESSAGE": "Error while deleting segment"
+          "SUCCESS_MESSAGE": "Segment deleted successfully.",
+          "ERROR_MESSAGE": "Error while deleting segment."
         }
       }
     }

app/javascript/dashboard/i18n/locale/fi/agentBots.json

@@ -1,73 +1,73 @@
 {
   "AGENT_BOTS": {
     "HEADER": "Bots",
-    "LOADING_EDITOR": "Loading Editor...",
-    "HEADER_BTN_TXT": "Add Bot Configuration",
-    "SIDEBAR_TXT": "<p><b>Agent Bots</b> <p>Agent bots allows you to automate the conversations</p>",
+    "LOADING_EDITOR": "Loading editor...",
+    "HEADER_BTN_TXT": "Add bot configuration",
+    "SIDEBAR_TXT": "<p><b>Agent Bots</b> <p>Agent Bots are like the most fabulous members of your team. They can handle the small stuff, so you can focus on the stuff that matters. Give them a try.</p> <p> You can manage your bots from this page or create new ones using the 'Add bot configuraton' button.</p> <p> Open the <a href=\"https://www.chatwoot.com/hc/chatwoot-user-guide-cloud-version/articles/1677497472-how-to-use-agent-bots\" target=\"blank\">Agent bots handbook</a> in another tab for a helping hand.</p>",
     "CSML_BOT_EDITOR": {
       "NAME": {
-        "LABEL": "Bot Name",
-        "PLACEHOLDER": "Give your bot a name",
-        "ERROR": "Bot name is required"
+        "LABEL": "Bot name",
+        "PLACEHOLDER": "Name your bot.",
+        "ERROR": "Bot name is required."
       },
       "DESCRIPTION": {
-        "LABEL": "Bot Description",
+        "LABEL": "Bot description",
         "PLACEHOLDER": "What does this bot do?"
       },
       "BOT_CONFIG": {
-        "ERROR": "Please enter your CSML bot configuration above",
-        "API_ERROR": "Your CSML configuration is invalid, please fix it and try again."
+        "ERROR": "Please enter your CSML bot configuration above.",
+        "API_ERROR": "Your CSML configuration is invalid. Please fix it and try again."
       },
       "SUBMIT": "Validate and save"
     },
     "BOT_CONFIGURATION": {
       "TITLE": "Select an agent bot",
-      "DESC": "You can set an agent bot from the list to this inbox. The bot can initially handle the conversation and transfer it to an agent when needed.",
+      "DESC": "Assign an Agent Bot to your inbox. They can handle initial conversations and transfer them to a live agent when necessary.",
       "SUBMIT": "Päivitä",
-      "DISCONNECT": "Disconnect Bot",
-      "SUCCESS_MESSAGE": "Successfully updated the agent bot",
-      "DISCONNECTED_SUCCESS_MESSAGE": "Successfully disconnected the agent bot",
-      "ERROR_MESSAGE": "Could not update the agent bot, please try again later",
-      "DISCONNECTED_ERROR_MESSAGE": "Could not disconnect the agent bot, please try again later",
-      "SELECT_PLACEHOLDER": "Select Bot"
+      "DISCONNECT": "Disconnect bot",
+      "SUCCESS_MESSAGE": "Successfully updated the agent bot.",
+      "DISCONNECTED_SUCCESS_MESSAGE": "Successfully disconnected the agent bot.",
+      "ERROR_MESSAGE": "Could not update the agent bot. Please try again.",
+      "DISCONNECTED_ERROR_MESSAGE": "Could not disconnect the agent bot. Please try again.",
+      "SELECT_PLACEHOLDER": "Select bot"
     },
     "ADD": {
       "TITLE": "Configure new bot",
       "CANCEL_BUTTON_TEXT": "Peruuta",
       "API": {
-        "SUCCESS_MESSAGE": "Bot added successfully",
-        "ERROR_MESSAGE": "Could not add bot, Please try again later"
+        "SUCCESS_MESSAGE": "Bot added successfully.",
+        "ERROR_MESSAGE": "Could not add bot. Please try again later."
       }
     },
     "LIST": {
-      "404": "No Bots found, you can create a bot by clicking the 'Configure new bot' Button ↗",
-      "LOADING": "Fetching Bots...",
-      "TYPE": "Bot Type"
+      "404": "No bots found. You can create a bot by clicking the 'Configure new bot' button ↗",
+      "LOADING": "Fetching bots...",
+      "TYPE": "Bot type"
     },
     "DELETE": {
       "BUTTON_TEXT": "Poista",
-      "TITLE": "Delete Bot",
+      "TITLE": "Delete bot",
       "SUBMIT": "Poista",
       "CANCEL_BUTTON_TEXT": "Peruuta",
-      "DESCRIPTION": "Are you sure you want to delete this bot? This action is irreversible",
+      "DESCRIPTION": "Are you sure you want to delete this bot? This action is irreversible.",
       "API": {
-        "SUCCESS_MESSAGE": "Bot deleted successfully",
-        "ERROR_MESSAGE": "Could not able to delete bot, Please try again later"
+        "SUCCESS_MESSAGE": "Bot deleted successfully.",
+        "ERROR_MESSAGE": "Could not delete bot. Please try again."
       }
     },
     "EDIT": {
       "BUTTON_TEXT": "Muokkaa",
-      "LOADING": "Fetching Bots...",
-      "TITLE": "Edit Bot",
+      "LOADING": "Fetching bots...",
+      "TITLE": "Edit bot",
       "CANCEL_BUTTON_TEXT": "Peruuta",
       "API": {
-        "SUCCESS_MESSAGE": "Bot updated successfully",
-        "ERROR_MESSAGE": "Could not update bot, Please try again later"
+        "SUCCESS_MESSAGE": "Bot updated successfully.",
+        "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
     "TYPES": {
-      "WEBHOOK": "Webhook Bot",
-      "CSML": "CSML Bot"
+      "WEBHOOK": "Webhook bot",
+      "CSML": "CSML bot"
     }
   }
 }

app/javascript/dashboard/i18n/locale/fi/bulkActions.json

@@ -1,40 +1,40 @@
 {
   "BULK_ACTION": {
     "CONVERSATIONS_SELECTED": "%{conversationCount} conversations selected",
-    "AGENT_SELECT_LABEL": "Valitse edustaja",
+    "AGENT_SELECT_LABEL": "Select agent",
     "ASSIGN_CONFIRMATION_LABEL": "Are you sure to assign %{conversationCount} %{conversationLabel} to",
     "UNASSIGN_CONFIRMATION_LABEL": "Are you sure to unassign %{conversationCount} %{conversationLabel}?",
     "GO_BACK_LABEL": "Mene takaisin",
     "ASSIGN_LABEL": "Delegoi",
     "YES": "Yes",
-    "ASSIGN_AGENT_TOOLTIP": "Assign Agent",
+    "ASSIGN_AGENT_TOOLTIP": "Assign agent",
     "ASSIGN_TEAM_TOOLTIP": "Assign team",
-    "ASSIGN_SUCCESFUL": "Conversations assigned successfully",
-    "ASSIGN_FAILED": "Failed to assign conversations, please try again",
-    "RESOLVE_SUCCESFUL": "Conversations resolved successfully",
-    "RESOLVE_FAILED": "Failed to resolve conversations, please try again",
+    "ASSIGN_SUCCESFUL": "Conversations assigned successfully.",
+    "ASSIGN_FAILED": "Failed to assign conversations. Please try again.",
+    "RESOLVE_SUCCESFUL": "Conversations resolved successfully.",
+    "RESOLVE_FAILED": "Failed to resolve conversations. Please try again.",
     "ALL_CONVERSATIONS_SELECTED_ALERT": "Conversations visible on this page are only selected.",
-    "AGENT_LIST_LOADING": "Loading Agents",
+    "AGENT_LIST_LOADING": "Loading agents",
     "UPDATE": {
       "CHANGE_STATUS": "Change status",
-      "SNOOZE_UNTIL_NEXT_REPLY": "Snooze until next reply",
+      "SNOOZE_UNTIL_NEXT_REPLY": "Snooze until next reply.",
       "UPDATE_SUCCESFUL": "Conversation status updated successfully.",
-      "UPDATE_FAILED": "Failed to update conversations, please try again"
+      "UPDATE_FAILED": "Failed to update conversations. Please try again."
     },
     "LABELS": {
-      "ASSIGN_LABELS": "Assign Labels",
+      "ASSIGN_LABELS": "Assign labels",
       "NO_LABELS_FOUND": "No labels found for",
       "ASSIGN_SELECTED_LABELS": "Assign selected labels",
-      "ASSIGN_SUCCESFUL": "Labels assigned successfully",
-      "ASSIGN_FAILED": "Failed to assign labels, please try again"
+      "ASSIGN_SUCCESFUL": "Labels assigned successfully.",
+      "ASSIGN_FAILED": "Failed to assign labels. Please try again."
     },
     "TEAMS": {
-      "TEAM_SELECT_LABEL": "Select Team",
+      "TEAM_SELECT_LABEL": "Select team",
       "NONE": "None",
       "NO_TEAMS_AVAILABLE": "There are no teams added to this account yet.",
-      "ASSIGN_SELECTED_TEAMS": "Assign selected team",
-      "ASSIGN_SUCCESFUL": "Teams assiged successfully",
-      "ASSIGN_FAILED": "Failed to assign team, please try again"
+      "ASSIGN_SELECTED_TEAMS": "Assign selected team.",
+      "ASSIGN_SUCCESFUL": "Teams assiged successfully.",
+      "ASSIGN_FAILED": "Failed to assign team. Please try again."
     }
   }
 }

app/javascript/dashboard/i18n/locale/fi/chatlist.json

@@ -51,18 +51,30 @@
         "ACTIVE": "Last activity"
       }
     },
-    "CHAT_SORT_FILTER_ITEMS": {
-      "latest": {
-        "TEXT": "Last activity"
+    "SORT_ORDER_ITEMS": {
+      "last_activity_at_asc": {
+        "TEXT": "Last activity: Oldest first"
       },
-      "sort_on_created_at": {
-        "TEXT": "Created at"
+      "last_activity_at_desc": {
+        "TEXT": "Last activity: Newest first"
       },
-      "sort_on_priority": {
-        "TEXT": "Priority"
+      "created_at_desc": {
+        "TEXT": "Created at: Newest first"
       },
-      "sort_on_waiting_since": {
-        "TEXT": "Pending Response"
+      "created_at_asc": {
+        "TEXT": "Created at: Oldest first"
+      },
+      "priority_desc": {
+        "TEXT": "Priority: Highest first"
+      },
+      "priority_asc": {
+        "TEXT": "Priority: Lowest first"
+      },
+      "waiting_since_asc": {
+        "TEXT": "Pending Response: Longest first"
+      },
+      "waiting_since_desc": {
+        "TEXT": "Pending Response: Shortest first"
       }
     },
     "ATTACHMENTS": {

app/javascript/dashboard/i18n/locale/fi/conversation.json

@@ -41,6 +41,9 @@
     "SAVE_CONTACT": "Save",
     "UPLOADING_ATTACHMENTS": "Ladataan liitteitä...",
     "REPLIED_TO_STORY": "Replied to your story",
+    "UNSUPPORTED_MESSAGE": "This message is unsupported.",
+    "UNSUPPORTED_MESSAGE_FACEBOOK": "This message is unsupported. You can view this message on the Facebook Messenger app.",
+    "UNSUPPORTED_MESSAGE_INSTAGRAM": "This message is unsupported. You can view this message on the Instagram app.",
     "SUCCESS_DELETE_MESSAGE": "Message deleted successfully",
     "FAIL_DELETE_MESSSAGE": "Couldn't delete message! Try again",
     "NO_RESPONSE": "No response",
@@ -139,6 +142,7 @@
       "PRIVATE_NOTE": "Sisäinen merkintä",
       "SEND": "Lähetä",
       "CREATE": "Lisää muistiinpano",
+      "INSERT_READ_MORE": "Read more",
       "DISMISS_REPLY": "Dismiss reply",
       "REPLYING_TO": "Replying to:",
       "TIP_FORMAT_ICON": "Show rich text editor",

app/javascript/dashboard/i18n/locale/fi/generalSettings.json

@@ -92,7 +92,7 @@
   },
   "NETWORK": {
     "NOTIFICATION": {
-      "TEXT": "Disconnected from Chatwoot"
+      "OFFLINE": "Poissa"
     },
     "BUTTON": {
       "REFRESH": "Refresh"

app/javascript/dashboard/i18n/locale/fi/helpCenter.json

@@ -3,6 +3,7 @@
     "HEADER": {
       "FILTER": "Filter by",
       "SORT": "Sort by",
+      "LOCALE": "Locale",
       "SETTINGS_BUTTON": "Asetukset",
       "NEW_BUTTON": "New Article",
       "DROPDOWN_OPTIONS": {
@@ -15,6 +16,12 @@
         "MINE": "My Articles",
         "DRAFT": "Draft Articles",
         "ARCHIVED": "Archived Articles"
+      },
+      "LOCALE_SELECT": {
+        "TITLE": "Select locale",
+        "PLACEHOLDER": "Select locale",
+        "NO_RESULT": "No locale found",
+        "SEARCH_PLACEHOLDER": "Search locale"
       }
     },
     "EDIT_HEADER": {
@@ -76,6 +83,9 @@
     },
     "ARTICLE_SEARCH_RESULT": {
       "UNCATEGORIZED": "Uncategorized",
+      "SEARCH_RESULTS": "Search results for %{query}",
+      "EMPTY_TEXT": "Search for articles to insert into replies.",
+      "SEARCH_LOADER": "Searching...",
       "INSERT_ARTICLE": "Insert",
       "NO_RESULT": "No articles found",
       "COPY_LINK": "Copy article link to clipboard",
@@ -220,7 +230,10 @@
         "LOGO": {
           "LABEL": "Logo",
           "UPLOAD_BUTTON": "Upload logo",
-          "HELP_TEXT": "This logo will be displayed on the portal header."
+          "HELP_TEXT": "This logo will be displayed on the portal header.",
+          "IMAGE_UPLOAD_SUCCESS": "Logo uploaded successfully",
+          "IMAGE_UPLOAD_ERROR": "Logo deleted successfully",
+          "IMAGE_DELETE_ERROR": "Error while deleting logo"
         },
         "NAME": {
           "LABEL": "Nimi",
@@ -236,13 +249,13 @@
         "DOMAIN": {
           "LABEL": "Custom Domain",
           "PLACEHOLDER": "Portal custom domain",
-          "HELP_TEXT": "Add only If you want to use a custom domain for your portals. Eg: https://example.com",
+          "HELP_TEXT": "Lisää vain Jos haluat käyttää mukautettua verkkotunnusta portaaleille. Esim: %{exampleURL}",
           "ERROR": "Enter a valid domain URL"
         },
         "HOME_PAGE_LINK": {
           "LABEL": "Home Page Link",
           "PLACEHOLDER": "Portal home page link",
-          "HELP_TEXT": "The link used to return from the portal to the home page. Eg: https://example.com",
+          "HELP_TEXT": "Linkki jota käytetään palatakseen portaalista kotisivulle. Esim: %{exampleURL}",
           "ERROR": "Enter a valid home page URL"
         },
         "THEME_COLOR": {
@@ -426,6 +439,21 @@
         }
       }
     },
+    "ARTICLE_SEARCH": {
+      "TITLE": "Search articles",
+      "PLACEHOLDER": "Search articles",
+      "NO_RESULT": "No articles found",
+      "SEARCHING": "Searching...",
+      "SEARCH_BUTTON": "Etsi",
+      "INSERT_ARTICLE": "Insert link",
+      "IFRAME_ERROR": "URL is empty or invalid. Unable to display content.",
+      "OPEN_ARTICLE_SEARCH": "Insert article from Help Center",
+      "SUCCESS_ARTICLE_INSERTED": "Article inserted successfully",
+      "PREVIEW_LINK": "Preview article",
+      "CANCEL": "Sulje",
+      "BACK": "Takaisin",
+      "BACK_RESULTS": "Back to results"
+    },
     "UPGRADE_PAGE": {
       "TITLE": "Help Center",
       "DESCRIPTION": "Create user-friendly self-service portals. Help your users to access the articles and get support 24/7. Upgrade your subscription to enable this feature.",

app/javascript/dashboard/i18n/locale/fi/inboxMgmt.json

@@ -83,7 +83,7 @@
         },
         "CHANNEL_GREETING_TOGGLE": {
           "LABEL": "Ota käyttöön tervetulotoivotus",
-          "HELP_TEXT": "Automatically send a greeting message when a new conversation is created.",
+          "HELP_TEXT": "Lähetä tervehdys viestejä automaattisesti, kun asiakkaat aloittavat keskustelun ja lähettävät ensimmäisen viestin.",
           "ENABLED": "Käytössä",
           "DISABLED": "Pois käytöstä"
         },
@@ -340,7 +340,7 @@
       },
       "AUTH": {
         "TITLE": "Choose a channel",
-        "DESC": "Chatwoot supports live-chat widgets, Facebook Messenger, Twitter profiles, WhatsApp, Emails, etc., as channels. If you want to build a custom channel, you can create it using the API channel. To get started, choose one of the channels below."
+        "DESC": "Chatwoot tukee live-chat-widgetejä, Facebook Messenger, WhatsApp, sähköpostit jne. kanavina. Jos haluat rakentaa mukautetun kanavan, voit luoda sen API-kanavalla. Päästäksesi alkuun, valitse jokin kanava alta."
       },
       "AGENTS": {
         "TITLE": "Edustajat",