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fix: Handle Instagram user consent error for first-time message recipients (#11484)

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**Issue**
When attempting to send a message to Instagram users who have never
previously messaged the connected Instagram account, we encounter a
"User consent is required to access user profile" error⁠
⁠
**Fix**
This PR implements proper error handling for cases where user consent is
required. We can only access a user's profile after they have initiated
contact with the Instagram account⁠
This commit is contained in:
Muhsin Keloth
2025-05-15 12:02:53 +05:30
committed by GitHub
parent 6b767dbe94
commit ac884f58f5
1 changed files with 11 additions and 1 deletions
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12
app/services/instagram/message_text.rb
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@@ -41,10 +41,20 @@ class Instagram::MessageText < Instagram::BaseMessageText
# Access token has expired or become invalid.
channel.authorization_error! if error_code == 190
# TODO: Remove this once we have a better way to handle this error.
# https://developers.facebook.com/docs/messenger-platform/instagram/features/user-profile/#user-consent
# The error typically occurs when the connected Instagram account attempts to send a message to a user
# who has never messaged this Instagram account before.
# We can only get consent to access a user's profile if they have previously sent a message to the connected Instagram account.
# In such cases, we receive the error "User consent is required to access user profile".
# We can safely ignore this error.
return if error_code == 230
Rails.logger.warn("[InstagramUserFetchError]: account_id #{@inbox.account_id} inbox_id #{@inbox.id}")
Rails.logger.warn("[InstagramUserFetchError]: #{error_message} #{error_code}")
ChatwootExceptionTracker.new(parsed_response, account: @inbox.account).capture_exception
exception = StandardError.new("#{error_message} (Code: #{error_code})")
ChatwootExceptionTracker.new(exception, account: @inbox.account).capture_exception
end
def base_uri