feat: Add native support for CSML in agent_bot API (#4913)

lib/integrations/bot_processor_service.rb

@@ -0,0 +1,63 @@
+class Integrations::BotProcessorService
+  pattr_initialize [:event_name!, :hook!, :event_data!]
+
+  def perform
+    message = event_data[:message]
+    return unless should_run_processor?(message)
+
+    process_content(message)
+  rescue StandardError => e
+    ChatwootExceptionTracker.new(e, account: agent_bot).capture_exception
+  end
+
+  private
+
+  def should_run_processor?(message)
+    return if message.private?
+    return unless processable_message?(message)
+    return unless conversation.pending?
+
+    true
+  end
+
+  def conversation
+    message = event_data[:message]
+    @conversation ||= message.conversation
+  end
+
+  def process_content(message)
+    content = message_content(message)
+    response = get_response(conversation.contact_inbox.source_id, content) if content.present?
+    process_response(message, response) if response.present?
+  end
+
+  def message_content(message)
+    # TODO: might needs to change this to a way that we fetch the updated value from event data instead
+    # cause the message.updated event could be that that the message was deleted
+
+    return message.content_attributes['submitted_values']&.first&.dig('value') if event_name == 'message.updated'
+
+    message.content
+  end
+
+  def processable_message?(message)
+    # TODO: change from reportable and create a dedicated method for this?
+    return unless message.reportable?
+    return if message.outgoing? && !processable_outgoing_message?(message)
+
+    true
+  end
+
+  def processable_outgoing_message?(message)
+    event_name == 'message.updated' && ['input_select'].include?(message.content_type)
+  end
+
+  def process_action(message, action)
+    case action
+    when 'handoff'
+      message.conversation.open!
+    when 'resolve'
+      message.conversation.resolved!
+    end
+  end
+end