diff --git a/app/javascript/widget/App.vue b/app/javascript/widget/App.vue
index ef9d63aac..bda48e2ec 100755
--- a/app/javascript/widget/App.vue
+++ b/app/javascript/widget/App.vue
@@ -8,6 +8,7 @@
     :is-left-aligned="isLeftAligned"
     :hide-message-bubble="hideMessageBubble"
     :show-popout-button="showPopoutButton"
+    :is-campaign-view-clicked="isCampaignViewClicked"
   />
 </template>
 
@@ -15,18 +16,19 @@
 import { mapGetters, mapActions, mapMutations } from 'vuex';
 import { setHeader } from 'widget/helpers/axios';
 import { IFrameHelper, RNHelper } from 'widget/helpers/utils';
+import configMixin from './mixins/configMixin';
+import availabilityMixin from 'widget/mixins/availability';
 import Router from './views/Router';
 import { getLocale } from './helpers/urlParamsHelper';
 import { BUS_EVENTS } from 'shared/constants/busEvents';
 import { isEmptyObject } from 'widget/helpers/utils';
-import availabilityMixin from 'widget/mixins/availability';
 
 export default {
   name: 'App',
   components: {
     Router,
   },
-  mixins: [availabilityMixin],
+  mixins: [availabilityMixin, configMixin],
   data() {
     return {
       showUnreadView: false,
@@ -36,6 +38,7 @@ export default {
       widgetPosition: 'right',
       showPopoutButton: false,
       isWebWidgetTriggered: false,
+      isCampaignViewClicked: false,
       isWidgetOpen: false,
     };
   },
@@ -98,7 +101,11 @@ export default {
   methods: {
     ...mapActions('appConfig', ['setWidgetColor']),
     ...mapActions('conversation', ['fetchOldConversations', 'setUserLastSeen']),
-    ...mapActions('campaign', ['initCampaigns', 'executeCampaign']),
+    ...mapActions('campaign', [
+      'initCampaigns',
+      'executeCampaign',
+      'resetCampaign',
+    ]),
     ...mapActions('agent', ['fetchAvailableAgents']),
     ...mapMutations('events', ['toggleOpen']),
     scrollConversationToBottom() {
@@ -147,15 +154,25 @@ export default {
       });
     },
     registerCampaignEvents() {
-      bus.$on('on-campaign-view-clicked', campaignId => {
-        const { websiteToken } = window.chatwootWebChannel;
+      bus.$on('on-campaign-view-clicked', () => {
+        this.isCampaignViewClicked = true;
         this.showCampaignView = false;
         this.showUnreadView = false;
         this.unsetUnreadView();
         this.setUserLastSeen();
+        // Execute campaign only if pre-chat form (and require email too) is not enabled
+        if (
+          !(this.preChatFormEnabled && this.preChatFormOptions.requireEmail)
+        ) {
+          bus.$emit('execute-campaign', this.activeCampaign.id);
+        }
+      });
+      bus.$on('execute-campaign', campaignId => {
+        const { websiteToken } = window.chatwootWebChannel;
         this.executeCampaign({ campaignId, websiteToken });
       });
     },
+
     setPopoutDisplay(showPopoutButton) {
       this.showPopoutButton = showPopoutButton;
     },
@@ -255,6 +272,10 @@ export default {
           this.showUnreadView = true;
           this.showCampaignView = false;
         } else if (message.event === 'unset-unread-view') {
+          // Reset campaign, If widget opened via clciking on bubble button
+          if (!this.isCampaignViewClicked) {
+            this.resetCampaign();
+          }
           this.showUnreadView = false;
           this.showCampaignView = false;
         } else if (message.event === 'toggle-open') {
diff --git a/app/javascript/widget/components/PreChat/Form.vue b/app/javascript/widget/components/PreChat/Form.vue
index 448c33ba5..157c1f233 100644
--- a/app/javascript/widget/components/PreChat/Form.vue
+++ b/app/javascript/widget/components/PreChat/Form.vue
@@ -3,8 +3,11 @@
     class="flex flex-1 flex-col p-6 overflow-y-auto"
     @submit.prevent="onSubmit"
   >
-    <div v-if="options.preChatMessage" class="text-black-800 text-sm leading-5">
-      {{ options.preChatMessage }}
+    <div
+      v-if="shouldShowHeaderMessage"
+      class="text-black-800 text-sm leading-5"
+    >
+      {{ headerMessage }}
     </div>
     <form-input
       v-if="options.requireEmail"
@@ -31,6 +34,7 @@
       "
     />
     <form-text-area
+      v-if="!activeCampaignExist"
       v-model="message"
       class="my-5"
       :label="$t('PRE_CHAT_FORM.FIELDS.MESSAGE.LABEL')"
@@ -38,7 +42,7 @@
       :error="$v.message.$error ? $t('PRE_CHAT_FORM.FIELDS.MESSAGE.ERROR') : ''"
     />
     <custom-button
-      class="font-medium"
+      class="font-medium my-5"
       block
       :bg-color="widgetColor"
       :text-color="textColor"
@@ -58,6 +62,8 @@ import Spinner from 'shared/components/Spinner';
 import { mapGetters } from 'vuex';
 import { getContrastingTextColor } from '@chatwoot/utils';
 import { required, minLength, email } from 'vuelidate/lib/validators';
+import { isEmptyObject } from 'widget/helpers/utils';
+
 export default {
   components: {
     FormInput,
@@ -88,6 +94,10 @@ export default {
         minLength: minLength(1),
       },
     };
+    // For campaign, message field is not required
+    if (this.activeCampaignExist) {
+      return identityValidations;
+    }
     if (this.options.requireEmail) {
       return {
         ...identityValidations,
@@ -107,10 +117,23 @@ export default {
     ...mapGetters({
       widgetColor: 'appConfig/getWidgetColor',
       isCreating: 'conversation/getIsCreating',
+      activeCampaign: 'campaign/getActiveCampaign',
     }),
     textColor() {
       return getContrastingTextColor(this.widgetColor);
     },
+    activeCampaignExist() {
+      return !isEmptyObject(this.activeCampaign);
+    },
+    shouldShowHeaderMessage() {
+      return this.activeCampaignExist || this.options.preChatMessage;
+    },
+    headerMessage() {
+      if (this.activeCampaignExist) {
+        return this.$t('PRE_CHAT_FORM.CAMPAIGN_HEADER');
+      }
+      return this.options.preChatMessage;
+    },
   },
   methods: {
     onSubmit() {
@@ -118,11 +141,22 @@ export default {
       if (this.$v.$invalid) {
         return;
       }
-      this.$store.dispatch('conversation/createConversation', {
-        fullName: this.fullName,
-        emailAddress: this.emailAddress,
-        message: this.message,
-      });
+      // Check any active campaign exist or not
+      if (this.activeCampaignExist) {
+        bus.$emit('execute-campaign', this.activeCampaign.id);
+        this.$store.dispatch('contacts/update', {
+          user: {
+            email: this.emailAddress,
+            name: this.fullName,
+          },
+        });
+      } else {
+        this.$store.dispatch('conversation/createConversation', {
+          fullName: this.fullName,
+          emailAddress: this.emailAddress,
+          message: this.message,
+        });
+      }
     },
   },
 };
diff --git a/app/javascript/widget/i18n/locale/en.json b/app/javascript/widget/i18n/locale/en.json
index 2f1c50762..fa97c5abc 100644
--- a/app/javascript/widget/i18n/locale/en.json
+++ b/app/javascript/widget/i18n/locale/en.json
@@ -50,7 +50,8 @@
         "PLACEHOLDER": "Please enter your message",
         "ERROR": "Message too short"
       }
-    }
+    },
+    "CAMPAIGN_HEADER": "Please provide your name and email before starting the conversation"
   },
   "FILE_SIZE_LIMIT": "File exceeds the {MAXIMUM_FILE_UPLOAD_SIZE} attachment limit",
   "CHAT_FORM": {
diff --git a/app/javascript/widget/store/modules/campaign.js b/app/javascript/widget/store/modules/campaign.js
index c99c876cd..1f9a31150 100644
--- a/app/javascript/widget/store/modules/campaign.js
+++ b/app/javascript/widget/store/modules/campaign.js
@@ -12,6 +12,7 @@ const state = {
     hasFetched: false,
   },
   activeCampaign: {},
+  campaignHasExecuted: false,
 };
 
 const resetCampaignTimers = (
@@ -34,6 +35,7 @@ export const getters = {
   getHasFetched: $state => $state.uiFlags.hasFetched,
   getCampaigns: $state => $state.records,
   getActiveCampaign: $state => $state.activeCampaign,
+  getCampaignHasExecuted: $state => $state.campaignHasExecuted,
 };
 
 export const actions = {
@@ -76,17 +78,37 @@ export const actions = {
       );
     }
   },
-  startCampaign: async ({ commit }, { websiteToken, campaignId }) => {
-    const { data: campaigns } = await getCampaigns(websiteToken);
-    const campaign = campaigns.find(item => item.id === campaignId);
-    if (campaign) {
-      commit('setActiveCampaign', campaign);
+  startCampaign: async (
+    {
+      commit,
+      rootState: {
+        events: { isOpen },
+      },
+    },
+    { websiteToken, campaignId }
+  ) => {
+    // Disable campaign execution if widget is opened
+    if (!isOpen) {
+      const { data: campaigns } = await getCampaigns(websiteToken);
+      // Check campaign is disabled or not
+      const campaign = campaigns.find(item => item.id === campaignId);
+      if (campaign) {
+        commit('setActiveCampaign', campaign);
+      }
     }
   },
 
   executeCampaign: async ({ commit }, { campaignId, websiteToken }) => {
     try {
       await triggerCampaign({ campaignId, websiteToken });
+      commit('setCampaignExecuted');
+      commit('setActiveCampaign', {});
+    } catch (error) {
+      commit('setError', true);
+    }
+  },
+  resetCampaign: async ({ commit }) => {
+    try {
       commit('setActiveCampaign', {});
     } catch (error) {
       commit('setError', true);
@@ -107,6 +129,9 @@ export const mutations = {
   setHasFetched($state, value) {
     Vue.set($state.uiFlags, 'hasFetched', value);
   },
+  setCampaignExecuted($state) {
+    Vue.set($state, 'campaignHasExecuted', true);
+  },
 };
 
 export default {
diff --git a/app/javascript/widget/store/modules/specs/campaign/actions.spec.js b/app/javascript/widget/store/modules/specs/campaign/actions.spec.js
index a9bd07fa2..49f441111 100644
--- a/app/javascript/widget/store/modules/specs/campaign/actions.spec.js
+++ b/app/javascript/widget/store/modules/specs/campaign/actions.spec.js
@@ -94,14 +94,28 @@ describe('#actions', () => {
     it('reset campaign if campaign id is not present in the campaign list', async () => {
       API.get.mockResolvedValue({ data: campaigns });
       await actions.startCampaign(
-        { dispatch, getters: { getCampaigns: campaigns }, commit },
+        {
+          dispatch,
+          getters: { getCampaigns: campaigns },
+          commit,
+          rootState: {
+            events: { isOpen: true },
+          },
+        },
         { campaignId: 32 }
       );
     });
     it('start campaign if campaign id passed', async () => {
       API.get.mockResolvedValue({ data: campaigns });
       await actions.startCampaign(
-        { dispatch, getters: { getCampaigns: campaigns }, commit },
+        {
+          dispatch,
+          getters: { getCampaigns: campaigns },
+          commit,
+          rootState: {
+            events: { isOpen: false },
+          },
+        },
         { campaignId: 1 }
       );
       expect(commit.mock.calls).toEqual([['setActiveCampaign', campaigns[0]]]);
@@ -112,7 +126,10 @@ describe('#actions', () => {
       const params = { campaignId: 12, websiteToken: 'XDsafmADasd' };
       API.post.mockResolvedValue({});
       await actions.executeCampaign({ commit }, params);
-      expect(commit.mock.calls).toEqual([['setActiveCampaign', {}]]);
+      expect(commit.mock.calls).toEqual([
+        ['setCampaignExecuted'],
+        ['setActiveCampaign', {}],
+      ]);
     });
     it('sends correct actions if  execute campaign API is failed', async () => {
       const params = { campaignId: 12, websiteToken: 'XDsafmADasd' };
@@ -121,4 +138,12 @@ describe('#actions', () => {
       expect(commit.mock.calls).toEqual([['setError', true]]);
     });
   });
+
+  describe('#resetCampaign', () => {
+    it('sends correct actions if  execute campaign API is success', async () => {
+      API.post.mockResolvedValue({});
+      await actions.resetCampaign({ commit });
+      expect(commit.mock.calls).toEqual([['setActiveCampaign', {}]]);
+    });
+  });
 });
diff --git a/app/javascript/widget/store/modules/specs/campaign/getters.spec.js b/app/javascript/widget/store/modules/specs/campaign/getters.spec.js
index 2d027426c..ceb9185e2 100644
--- a/app/javascript/widget/store/modules/specs/campaign/getters.spec.js
+++ b/app/javascript/widget/store/modules/specs/campaign/getters.spec.js
@@ -129,4 +129,17 @@ describe('#getters', () => {
       updated_at: '2021-05-03T04:53:36.354Z',
     });
   });
+  it('getCampaignHasExecuted', () => {
+    const state = {
+      records: [],
+      uiFlags: {
+        isError: false,
+        hasFetched: false,
+      },
+      activeCampaign: {},
+      campaignHasExecuted: false,
+    };
+
+    expect(getters.getCampaignHasExecuted(state)).toEqual(false);
+  });
 });
diff --git a/app/javascript/widget/store/modules/specs/campaign/mutations.spec.js b/app/javascript/widget/store/modules/specs/campaign/mutations.spec.js
index 1ca364751..7a519028e 100644
--- a/app/javascript/widget/store/modules/specs/campaign/mutations.spec.js
+++ b/app/javascript/widget/store/modules/specs/campaign/mutations.spec.js
@@ -33,4 +33,12 @@ describe('#mutations', () => {
       expect(state.activeCampaign).toEqual(campaigns[0]);
     });
   });
+
+  describe('#setCampaignExecuted', () => {
+    it('set campaign executed flag', () => {
+      const state = { records: [], uiFlags: {}, campaignHasExecuted: false };
+      mutations.setCampaignExecuted(state);
+      expect(state.campaignHasExecuted).toEqual(true);
+    });
+  });
 });
diff --git a/app/javascript/widget/views/Home.vue b/app/javascript/widget/views/Home.vue
index adb8f137d..33deb60e1 100755
--- a/app/javascript/widget/views/Home.vue
+++ b/app/javascript/widget/views/Home.vue
@@ -83,6 +83,8 @@ import { mapGetters } from 'vuex';
 import { MAXIMUM_FILE_UPLOAD_SIZE } from 'shared/constants/messages';
 import { BUS_EVENTS } from 'shared/constants/busEvents';
 import PreChatForm from '../components/PreChat/Form';
+import { isEmptyObject } from 'widget/helpers/utils';
+
 export default {
   name: 'Home',
   components: {
@@ -106,6 +108,10 @@ export default {
       type: Boolean,
       default: false,
     },
+    isCampaignViewClicked: {
+      type: Boolean,
+      default: false,
+    },
   },
   data() {
     return {
@@ -121,16 +127,24 @@ export default {
       groupedMessages: 'conversation/getGroupedConversation',
       isFetchingList: 'conversation/getIsFetchingList',
       currentUser: 'contacts/getCurrentUser',
+      activeCampaign: 'campaign/getActiveCampaign',
+      getCampaignHasExecuted: 'campaign/getCampaignHasExecuted',
     }),
     currentView() {
       const { email: currentUserEmail = '' } = this.currentUser;
+
       if (this.isHeaderCollapsed) {
         if (this.conversationSize) {
           return 'messageView';
         }
+
         if (
-          this.isOnNewConversation ||
-          (this.preChatFormEnabled && !currentUserEmail)
+          !this.getCampaignHasExecuted &&
+          ((this.preChatFormEnabled &&
+            !isEmptyObject(this.activeCampaign) &&
+            this.preChatFormOptions.requireEmail) ||
+            this.isOnNewConversation ||
+            (this.preChatFormEnabled && !currentUserEmail))
         ) {
           return 'preChatFormView';
         }
@@ -145,10 +159,13 @@ export default {
       return MAXIMUM_FILE_UPLOAD_SIZE;
     },
     isHeaderCollapsed() {
-      if (!this.hasIntroText || this.conversationSize) {
+      if (
+        !this.hasIntroText ||
+        this.conversationSize ||
+        this.isCampaignViewClicked
+      ) {
         return true;
       }
-
       return this.isOnCollapsedView;
     },
     hasIntroText() {
diff --git a/app/javascript/widget/views/Router.vue b/app/javascript/widget/views/Router.vue
index 3f21497bc..fb90cbd24 100644
--- a/app/javascript/widget/views/Router.vue
+++ b/app/javascript/widget/views/Router.vue
@@ -13,6 +13,7 @@
       :has-fetched="hasFetched"
       :unread-message-count="unreadMessageCount"
       :show-popout-button="showPopoutButton"
+      :is-campaign-view-clicked="isCampaignViewClicked"
     />
     <unread
       v-else
@@ -67,6 +68,10 @@ export default {
       type: Boolean,
       default: false,
     },
+    isCampaignViewClicked: {
+      type: Boolean,
+      default: false,
+    },
   },
   computed: {
     showHomePage() {