Merge branch 'develop' into feat/ui-lib

2025-11-18 03:55:02 +00:00 · 2025-06-26 11:07:34 +05:30
parent 4f55a66fba 811eb66615
commit c9bd109dd8
783 changed files with 12026 additions and 2063 deletions
--- a/Gemfile.lock
+++ b/Gemfile.lock
@@ -172,6 +172,8 @@ GEM
      bundler (>= 1.2.0, < 3)
      thor (~> 1.0)
    byebug (11.1.3)
+    childprocess (5.1.0)
+      logger (~> 1.5)
    climate_control (1.2.0)
    coderay (1.1.3)
    commonmarker (0.23.10)
@@ -433,10 +435,12 @@ GEM
      json (>= 1.8)
      rexml
    language_server-protocol (3.17.0.5)
-    launchy (2.5.2)
+    launchy (3.1.1)
      addressable (~> 2.8)
-    letter_opener (1.8.1)
-      launchy (>= 2.2, < 3)
+      childprocess (~> 5.0)
+      logger (~> 1.6)
+    letter_opener (1.10.0)
+      launchy (>= 2.2, < 4)
    line-bot-api (1.28.0)
    lint_roller (1.1.0)
    liquid (5.4.0)
@@ -563,7 +567,7 @@ GEM
      method_source (~> 1.0)
    pry-rails (0.3.9)
      pry (>= 0.10.4)
-    public_suffix (6.0.0)
+    public_suffix (6.0.2)
    puma (6.4.3)
      nio4r (~> 2.0)
    pundit (2.3.0)
--- a/app/assets/javascripts/secretField.js
+++ b/app/assets/javascripts/secretField.js
@@ -10,7 +10,8 @@ function toggleSecretField(e) {
  if (!textElement) return;

  if (textElement.dataset.secretMasked === 'false') {
-    textElement.textContent = '•'.repeat(10);
+    const maskedLength = secretField.dataset.secretText?.length || 10;
+    textElement.textContent = '•'.repeat(maskedLength);
    textElement.dataset.secretMasked = 'true';
    toggler.querySelector('svg use').setAttribute('xlink:href', '#eye-show');

@@ -32,3 +33,13 @@ function copySecretField(e) {

  navigator.clipboard.writeText(secretField.dataset.secretText);
 }
+
+document.addEventListener('DOMContentLoaded', () => {
+  document.querySelectorAll('.cell-data__secret-field').forEach(field => {
+    const span = field.querySelector('[data-secret-masked]');
+    if (span && span.dataset.secretMasked === 'true') {
+      const len = field.dataset.secretText?.length || 10;
+      span.textContent = '•'.repeat(len);
+    }
+  });
+});
--- a/app/assets/stylesheets/administrate/components/_cells.scss
+++ b/app/assets/stylesheets/administrate/components/_cells.scss
@@ -46,17 +46,25 @@

 .cell-data__secret-field {
  align-items: center;
+  color: $hint-grey;
  display: flex;

  span {
-    flex: 1;
+    flex: 0 0 auto;
  }

-  button {
-    margin-left: 5px;
+  [data-secret-toggler],
+  [data-secret-copier] {
+    background: transparent;
+    border: 0;
+    color: inherit;
+    margin-left: 0.5rem;
+    padding: 0;

    svg {
      fill: currentColor;
+      height: 1.25rem;
+      width: 1.25rem;
    }
  }
 }
--- a/app/builders/v2/reports/label_summary_builder.rb
+++ b/app/builders/v2/reports/label_summary_builder.rb
@@ -0,0 +1,103 @@
+class V2::Reports::LabelSummaryBuilder < V2::Reports::BaseSummaryBuilder
+  attr_reader :account, :params
+
+  # rubocop:disable Lint/MissingSuper
+  # the parent class has no initialize
+  def initialize(account:, params:)
+    @account = account
+    @params = params
+
+    timezone_offset = (params[:timezone_offset] || 0).to_f
+    @timezone = ActiveSupport::TimeZone[timezone_offset]&.name
+  end
+  # rubocop:enable Lint/MissingSuper
+
+  def build
+    labels = account.labels.to_a
+    return [] if labels.empty?
+
+    report_data = collect_report_data
+    labels.map { |label| build_label_report(label, report_data) }
+  end
+
+  private
+
+  def collect_report_data
+    conversation_filter = build_conversation_filter
+    use_business_hours = use_business_hours?
+
+    {
+      conversation_counts: fetch_conversation_counts(conversation_filter),
+      resolved_counts: fetch_resolved_counts(conversation_filter),
+      resolution_metrics: fetch_metrics(conversation_filter, 'conversation_resolved', use_business_hours),
+      first_response_metrics: fetch_metrics(conversation_filter, 'first_response', use_business_hours),
+      reply_metrics: fetch_metrics(conversation_filter, 'reply_time', use_business_hours)
+    }
+  end
+
+  def build_label_report(label, report_data)
+    {
+      id: label.id,
+      name: label.title,
+      conversations_count: report_data[:conversation_counts][label.title] || 0,
+      avg_resolution_time: report_data[:resolution_metrics][label.title] || 0,
+      avg_first_response_time: report_data[:first_response_metrics][label.title] || 0,
+      avg_reply_time: report_data[:reply_metrics][label.title] || 0,
+      resolved_conversations_count: report_data[:resolved_counts][label.title] || 0
+    }
+  end
+
+  def use_business_hours?
+    ActiveModel::Type::Boolean.new.cast(params[:business_hours])
+  end
+
+  def build_conversation_filter
+    conversation_filter = { account_id: account.id }
+    conversation_filter[:created_at] = range if range.present?
+
+    conversation_filter
+  end
+
+  def fetch_conversation_counts(conversation_filter)
+    fetch_counts(conversation_filter)
+  end
+
+  def fetch_resolved_counts(conversation_filter)
+    # since the base query is ActsAsTaggableOn,
+    # the status :resolved won't automatically be converted to integer status
+    fetch_counts(conversation_filter.merge(status: Conversation.statuses[:resolved]))
+  end
+
+  def fetch_counts(conversation_filter)
+    ActsAsTaggableOn::Tagging
+      .joins('INNER JOIN conversations ON taggings.taggable_id = conversations.id')
+      .joins('INNER JOIN tags ON taggings.tag_id = tags.id')
+      .where(
+        taggable_type: 'Conversation',
+        context: 'labels',
+        conversations: conversation_filter
+      )
+      .select('tags.name, COUNT(taggings.*) AS count')
+      .group('tags.name')
+      .each_with_object({}) { |record, hash| hash[record.name] = record.count }
+  end
+
+  def fetch_metrics(conversation_filter, event_name, use_business_hours)
+    ReportingEvent
+      .joins('INNER JOIN conversations ON reporting_events.conversation_id = conversations.id')
+      .joins('INNER JOIN taggings ON taggings.taggable_id = conversations.id')
+      .joins('INNER JOIN tags ON taggings.tag_id = tags.id')
+      .where(
+        conversations: conversation_filter,
+        name: event_name,
+        taggings: { taggable_type: 'Conversation', context: 'labels' }
+      )
+      .group('tags.name')
+      .order('tags.name')
+      .select(
+        'tags.name',
+        use_business_hours ? 'AVG(reporting_events.value_in_business_hours) as avg_value' : 'AVG(reporting_events.value) as avg_value'
+      )
+      .each_with_object({}) { |record, hash| hash[record.name] = record.avg_value.to_f }
+  end
+end
--- a/app/controllers/api/v1/accounts/google/authorizations_controller.rb
+++ b/app/controllers/api/v1/accounts/google/authorizations_controller.rb
@@ -1,32 +1,23 @@
-class Api::V1::Accounts::Google::AuthorizationsController < Api::V1::Accounts::BaseController
+class Api::V1::Accounts::Google::AuthorizationsController < Api::V1::Accounts::OauthAuthorizationController
  include GoogleConcern
-  before_action :check_authorization

  def create
-    email = params[:authorization][:email]
    redirect_url = google_client.auth_code.authorize_url(
      {
        redirect_uri: "#{base_url}/google/callback",
-        scope: 'email profile https://mail.google.com/',
+        scope: scope,
        response_type: 'code',
        prompt: 'consent', # the oauth flow does not return a refresh token, this is supposed to fix it
        access_type: 'offline', # the default is 'online'
+        state: state,
        client_id: GlobalConfigService.load('GOOGLE_OAUTH_CLIENT_ID', nil)
      }
    )

    if redirect_url
-      cache_key = "google::#{email.downcase}"
-      ::Redis::Alfred.setex(cache_key, Current.account.id, 5.minutes)
      render json: { success: true, url: redirect_url }
    else
      render json: { success: false }, status: :unprocessable_entity
    end
  end
-
-  private
-
-  def check_authorization
-    raise Pundit::NotAuthorizedError unless Current.account_user.administrator?
-  end
 end
--- a/app/controllers/api/v1/accounts/inboxes_controller.rb
+++ b/app/controllers/api/v1/accounts/inboxes_controller.rb
@@ -81,11 +81,15 @@ class Api::V1::Accounts::InboxesController < Api::V1::Accounts::BaseController
  end

  def create_channel
-    return unless %w[web_widget api email line telegram whatsapp sms].include?(permitted_params[:channel][:type])
+    return unless allowed_channel_types.include?(permitted_params[:channel][:type])

    account_channels_method.create!(permitted_params(channel_type_from_params::EDITABLE_ATTRS)[:channel].except(:type))
  end

+  def allowed_channel_types
+    %w[web_widget api email line telegram whatsapp sms]
+  end
+
  def update_inbox_working_hours
    @inbox.update_working_hours(params.permit(working_hours: Inbox::OFFISABLE_ATTRS)[:working_hours]) if params[:working_hours]
  end
--- a/app/controllers/api/v1/accounts/instagram/authorizations_controller.rb
+++ b/app/controllers/api/v1/accounts/instagram/authorizations_controller.rb
@@ -1,7 +1,6 @@
-class Api::V1::Accounts::Instagram::AuthorizationsController < Api::V1::Accounts::BaseController
+class Api::V1::Accounts::Instagram::AuthorizationsController < Api::V1::Accounts::OauthAuthorizationController
  include InstagramConcern
  include Instagram::IntegrationHelper
-  before_action :check_authorization

  def create
    # https://developers.facebook.com/docs/instagram-platform/instagram-api-with-instagram-login/business-login#step-1--get-authorization
@@ -21,10 +20,4 @@ class Api::V1::Accounts::Instagram::AuthorizationsController < Api::V1::Accounts
      render json: { success: false }, status: :unprocessable_entity
    end
  end
-
-  private
-
-  def check_authorization
-    raise Pundit::NotAuthorizedError unless Current.account_user.administrator?
-  end
 end
--- a/app/controllers/api/v1/accounts/integrations/linear_controller.rb
+++ b/app/controllers/api/v1/accounts/integrations/linear_controller.rb
@@ -1,5 +1,5 @@
 class Api::V1::Accounts::Integrations::LinearController < Api::V1::Accounts::BaseController
-  before_action :fetch_conversation, only: [:link_issue, :linked_issues]
+  before_action :fetch_conversation, only: [:create_issue, :link_issue, :unlink_issue, :linked_issues]
  before_action :fetch_hook, only: [:destroy]

  def destroy
@@ -31,6 +31,12 @@ class Api::V1::Accounts::Integrations::LinearController < Api::V1::Accounts::Bas
    if issue[:error]
      render json: { error: issue[:error] }, status: :unprocessable_entity
    else
+      Linear::ActivityMessageService.new(
+        conversation: @conversation,
+        action_type: :issue_created,
+        issue_data: { id: issue[:data][:identifier] },
+        user: Current.user
+      ).perform
      render json: issue[:data], status: :ok
    end
  end
@@ -42,17 +48,30 @@ class Api::V1::Accounts::Integrations::LinearController < Api::V1::Accounts::Bas
    if issue[:error]
      render json: { error: issue[:error] }, status: :unprocessable_entity
    else
+      Linear::ActivityMessageService.new(
+        conversation: @conversation,
+        action_type: :issue_linked,
+        issue_data: { id: issue_id },
+        user: Current.user
+      ).perform
      render json: issue[:data], status: :ok
    end
  end

  def unlink_issue
    link_id = permitted_params[:link_id]
+    issue_id = permitted_params[:issue_id]
    issue = linear_processor_service.unlink_issue(link_id)

    if issue[:error]
      render json: { error: issue[:error] }, status: :unprocessable_entity
    else
+      Linear::ActivityMessageService.new(
+        conversation: @conversation,
+        action_type: :issue_unlinked,
+        issue_data: { id: issue_id },
+        user: Current.user
+      ).perform
      render json: issue[:data], status: :ok
    end
  end
--- a/app/controllers/api/v1/accounts/microsoft/authorizations_controller.rb
+++ b/app/controllers/api/v1/accounts/microsoft/authorizations_controller.rb
@@ -1,28 +1,19 @@
-class Api::V1::Accounts::Microsoft::AuthorizationsController < Api::V1::Accounts::BaseController
+class Api::V1::Accounts::Microsoft::AuthorizationsController < Api::V1::Accounts::OauthAuthorizationController
  include MicrosoftConcern
-  before_action :check_authorization

  def create
-    email = params[:authorization][:email]
    redirect_url = microsoft_client.auth_code.authorize_url(
      {
        redirect_uri: "#{base_url}/microsoft/callback",
-        scope: 'offline_access https://outlook.office.com/IMAP.AccessAsUser.All https://outlook.office.com/SMTP.Send openid profile',
+        scope: scope,
+        state: state,
        prompt: 'consent'
      }
    )
    if redirect_url
-      cache_key = "microsoft::#{email.downcase}"
-      ::Redis::Alfred.setex(cache_key, Current.account.id, 5.minutes)
      render json: { success: true, url: redirect_url }
    else
      render json: { success: false }, status: :unprocessable_entity
    end
  end
-
-  private
-
-  def check_authorization
-    raise Pundit::NotAuthorizedError unless Current.account_user.administrator?
-  end
 end
--- a/app/controllers/api/v1/accounts/oauth_authorization_controller.rb
+++ b/app/controllers/api/v1/accounts/oauth_authorization_controller.rb
@@ -0,0 +1,23 @@
+class Api::V1::Accounts::OauthAuthorizationController < Api::V1::Accounts::BaseController
+  before_action :check_authorization
+
+  protected
+
+  def scope
+    ''
+  end
+
+  def state
+    Current.account.to_sgid(expires_in: 15.minutes).to_s
+  end
+
+  def base_url
+    ENV.fetch('FRONTEND_URL', 'http://localhost:3000')
+  end
+
+  private
+
+  def check_authorization
+    raise Pundit::NotAuthorizedError unless Current.account_user.administrator?
+  end
+end
--- a/app/controllers/api/v2/accounts/summary_reports_controller.rb
+++ b/app/controllers/api/v2/accounts/summary_reports_controller.rb
@@ -1,6 +1,6 @@
 class Api::V2::Accounts::SummaryReportsController < Api::V1::Accounts::BaseController
  before_action :check_authorization
-  before_action :prepare_builder_params, only: [:agent, :team, :inbox]
+  before_action :prepare_builder_params, only: [:agent, :team, :inbox, :label]

  def agent
    render_report_with(V2::Reports::AgentSummaryBuilder)
@@ -14,6 +14,10 @@ class Api::V2::Accounts::SummaryReportsController < Api::V1::Accounts::BaseContr
    render_report_with(V2::Reports::InboxSummaryBuilder)
  end

+  def label
+    render_report_with(V2::Reports::LabelSummaryBuilder)
+  end
+
  private

  def check_authorization
--- a/app/controllers/concerns/google_concern.rb
+++ b/app/controllers/concerns/google_concern.rb
@@ -14,7 +14,7 @@ module GoogleConcern

  private

-  def base_url
-    ENV.fetch('FRONTEND_URL', 'http://localhost:3000')
+  def scope
+    'email profile https://mail.google.com/'
  end
 end
--- a/app/controllers/concerns/microsoft_concern.rb
+++ b/app/controllers/concerns/microsoft_concern.rb
@@ -15,7 +15,7 @@ module MicrosoftConcern

  private

-  def base_url
-    ENV.fetch('FRONTEND_URL', 'http://localhost:3000')
+  def scope
+    'offline_access https://outlook.office.com/IMAP.AccessAsUser.All https://outlook.office.com/SMTP.Send openid profile email'
  end
 end
--- a/app/controllers/dashboard_controller.rb
+++ b/app/controllers/dashboard_controller.rb
@@ -15,7 +15,7 @@ class DashboardController < ActionController::Base
  private

  def ensure_html_format
-    head :not_acceptable unless request.format.html?
+    render json: { error: 'Please use API routes instead of dashboard routes for JSON requests' }, status: :not_acceptable if request.format.json?
  end

  def set_global_config
--- a/app/controllers/oauth_callback_controller.rb
+++ b/app/controllers/oauth_callback_controller.rb
@@ -6,7 +6,6 @@ class OauthCallbackController < ApplicationController
    )

    handle_response
-    ::Redis::Alfred.delete(cache_key)
  rescue StandardError => e
    ChatwootExceptionTracker.new(e).capture_exception
    redirect_to '/'
@@ -64,10 +63,6 @@ class OauthCallbackController < ApplicationController
    raise NotImplementedError
  end

-  def cache_key
-    "#{provider_name}::#{users_data['email'].downcase}"
-  end
-
  def create_channel_with_inbox
    ActiveRecord::Base.transaction do
      channel_email = Channel::Email.create!(email: users_data['email'], account: account)
@@ -86,12 +81,17 @@ class OauthCallbackController < ApplicationController
    decoded_token[0]
  end

-  def account_id
-    ::Redis::Alfred.get(cache_key)
+  def account_from_signed_id
+    raise ActionController::BadRequest, 'Missing state variable' if params[:state].blank?
+
+    account = GlobalID::Locator.locate_signed(params[:state])
+    raise 'Invalid or expired state' if account.nil?
+
+    account
  end

  def account
-    @account ||= Account.find(account_id)
+    @account ||= account_from_signed_id
  end

  # Fallback name, for when name field is missing from users_data
--- a/app/controllers/public/api/v1/portals/articles_controller.rb
+++ b/app/controllers/public/api/v1/portals/articles_controller.rb
@@ -7,7 +7,11 @@ class Public::Api::V1::Portals::ArticlesController < Public::Api::V1::Portals::B

  def index
    @articles = @portal.articles.published.includes(:category, :author)
+
+    @articles = @articles.where(locale: permitted_params[:locale]) if permitted_params[:locale].present?
+
    @articles_count = @articles.count
+
    search_articles
    order_by_sort_param
    limit_results
--- a/app/helpers/api/v2/accounts/reports_helper.rb
+++ b/app/helpers/api/v2/accounts/reports_helper.rb
@@ -36,9 +36,13 @@ module Api::V2::Accounts::ReportsHelper
  end

  def generate_labels_report
-    Current.account.labels.map do |label|
-      label_report = report_builder({ type: :label, id: label.id }).short_summary
-      [label.title] + generate_readable_report_metrics(label_report)
+    reports = V2::Reports::LabelSummaryBuilder.new(
+      account: Current.account,
+      params: build_params({})
+    ).build
+
+    reports.map do |report|
+      [report[:name]] + generate_readable_report_metrics(report)
    end
  end

--- a/app/javascript/dashboard/api/auth.js
+++ b/app/javascript/dashboard/api/auth.js
@@ -49,13 +49,7 @@ export default {
    }
    return false;
  },
-  profileUpdate({
-    password,
-    password_confirmation,
-    displayName,
-    avatar,
-    ...profileAttributes
-  }) {
+  profileUpdate({ displayName, avatar, ...profileAttributes }) {
    const formData = new FormData();
    Object.keys(profileAttributes).forEach(key => {
      const hasValue = profileAttributes[key] === undefined;
@@ -64,16 +58,22 @@ export default {
      }
    });
    formData.append('profile[display_name]', displayName || '');
-    if (password && password_confirmation) {
-      formData.append('profile[password]', password);
-      formData.append('profile[password_confirmation]', password_confirmation);
-    }
    if (avatar) {
      formData.append('profile[avatar]', avatar);
    }
    return axios.put(endPoints('profileUpdate').url, formData);
  },

+  profilePasswordUpdate({ currentPassword, password, passwordConfirmation }) {
+    return axios.put(endPoints('profileUpdate').url, {
+      profile: {
+        current_password: currentPassword,
+        password,
+        password_confirmation: passwordConfirmation,
+      },
+    });
+  },
+
  updateUISettings({ uiSettings }) {
    return axios.put(endPoints('profileUpdate').url, {
      profile: { ui_settings: uiSettings },
--- a/app/javascript/dashboard/api/endPoints.js
+++ b/app/javascript/dashboard/api/endPoints.js
@@ -51,6 +51,7 @@ const endPoints = {
  resendConfirmation: {
    url: '/api/v1/profile/resend_confirmation',
  },
+
  resetAccessToken: {
    url: '/api/v1/profile/reset_access_token',
  },
--- a/app/javascript/dashboard/api/integrations/linear.js
+++ b/app/javascript/dashboard/api/integrations/linear.js
@@ -33,9 +33,11 @@ class LinearAPI extends ApiClient {
    );
  }

-  unlinkIssue(linkId) {
+  unlinkIssue(linkId, issueIdentifier, conversationId) {
    return axios.post(`${this.url}/unlink_issue`, {
      link_id: linkId,
+      issue_id: issueIdentifier,
+      conversation_id: conversationId,
    });
  }

--- a/app/javascript/dashboard/api/specs/integrations/linear.spec.js
+++ b/app/javascript/dashboard/api/specs/integrations/linear.spec.js
@@ -91,6 +91,19 @@ describe('#linearAPI', () => {
        issueData
      );
    });
+
+    it('creates a valid request with conversation_id', () => {
+      const issueData = {
+        title: 'New Issue',
+        description: 'Issue description',
+        conversation_id: 123,
+      };
+      LinearAPIClient.createIssue(issueData);
+      expect(axiosMock.post).toHaveBeenCalledWith(
+        '/api/v1/integrations/linear/create_issue',
+        issueData
+      );
+    });
  });

  describe('link_issue', () => {
@@ -120,6 +133,18 @@ describe('#linearAPI', () => {
        }
      );
    });
+
+    it('creates a valid request with title', () => {
+      LinearAPIClient.link_issue(1, 'ENG-123', 'Sample Issue');
+      expect(axiosMock.post).toHaveBeenCalledWith(
+        '/api/v1/integrations/linear/link_issue',
+        {
+          issue_id: 'ENG-123',
+          conversation_id: 1,
+          title: 'Sample Issue',
+        }
+      );
+    });
  });

  describe('getLinkedIssue', () => {
@@ -164,12 +189,26 @@ describe('#linearAPI', () => {
      window.axios = originalAxios;
    });

-    it('creates a valid request', () => {
-      LinearAPIClient.unlinkIssue(1);
+    it('creates a valid request with link_id only', () => {
+      LinearAPIClient.unlinkIssue('link123');
      expect(axiosMock.post).toHaveBeenCalledWith(
        '/api/v1/integrations/linear/unlink_issue',
        {
-          link_id: 1,
+          link_id: 'link123',
+          issue_id: undefined,
+          conversation_id: undefined,
+        }
+      );
+    });
+
+    it('creates a valid request with all parameters', () => {
+      LinearAPIClient.unlinkIssue('link123', 'ENG-456', 789);
+      expect(axiosMock.post).toHaveBeenCalledWith(
+        '/api/v1/integrations/linear/unlink_issue',
+        {
+          link_id: 'link123',
+          issue_id: 'ENG-456',
+          conversation_id: 789,
        }
      );
    });
--- a/app/javascript/dashboard/api/summaryReports.js
+++ b/app/javascript/dashboard/api/summaryReports.js
@@ -35,6 +35,16 @@ class SummaryReportsAPI extends ApiClient {
      },
    });
  }
+
+  getLabelReports({ since, until, businessHours } = {}) {
+    return axios.get(`${this.url}/label`, {
+      params: {
+        since,
+        until,
+        business_hours: businessHours,
+      },
+    });
+  }
 }

 export default new SummaryReportsAPI();
--- a/app/javascript/dashboard/assets/scss/plugins/_multiselect.scss
+++ b/app/javascript/dashboard/assets/scss/plugins/_multiselect.scss
@@ -47,7 +47,7 @@
    @apply max-w-full;

    .multiselect__option {
-      @apply text-sm font-normal;
+      @apply text-sm font-normal flex justify-between items-center;

      span {
        @apply inline-block overflow-hidden text-ellipsis whitespace-nowrap w-fit;
@@ -58,7 +58,7 @@
      }

      &::after {
-        @apply bottom-0 flex items-center justify-center text-center;
+        @apply bottom-0 flex items-center justify-center text-center relative px-1 leading-tight;
      }

      &.multiselect__option--highlight {
@@ -74,7 +74,7 @@
      }

      &.multiselect__option--highlight::after {
-        @apply bg-transparent;
+        @apply bg-transparent text-n-slate-12;
      }

      &.multiselect__option--selected {
--- a/app/javascript/dashboard/components-next/captain/assistant/ResponseCard.vue
+++ b/app/javascript/dashboard/components-next/captain/assistant/ResponseCard.vue
@@ -123,7 +123,7 @@ const handleDocumentableClick = () => {
    @mouseenter="emit('hover', true)"
    @mouseleave="emit('hover', false)"
  >
-    <div v-show="selectable" class="absolute top-7 ltr:left-4 rtl:right-4">
+    <div v-show="selectable" class="absolute top-7 ltr:left-3 rtl:right-3">
      <Checkbox v-model="modelValue" />
    </div>
    <div class="flex relative justify-between w-full gap-1">
--- a/app/javascript/dashboard/components-next/copilot/CopilotLauncher.vue
+++ b/app/javascript/dashboard/components-next/copilot/CopilotLauncher.vue
@@ -19,6 +19,7 @@ const isConversationRoute = computed(() => {
    'conversation_through_mentions',
    'conversation_through_unattended',
    'conversation_through_participating',
+    'inbox_view_conversation',
  ];
  return CONVERSATION_ROUTES.includes(route.name);
 });
--- a/app/javascript/dashboard/components-next/icon/provider.js
+++ b/app/javascript/dashboard/components-next/icon/provider.js
@@ -13,6 +13,7 @@ export function useChannelIcon(inbox) {
    'Channel::WebWidget': 'i-ri-global-fill',
    'Channel::Whatsapp': 'i-ri-whatsapp-fill',
    'Channel::Instagram': 'i-ri-instagram-fill',
+    'Channel::Voice': 'i-ri-phone-fill',
  };

  const providerIconMap = {
--- a/app/javascript/dashboard/components-next/icon/specs/provider.spec.js
+++ b/app/javascript/dashboard/components-next/icon/specs/provider.spec.js
@@ -19,6 +19,12 @@ describe('useChannelIcon', () => {
    expect(icon).toBe('i-ri-whatsapp-fill');
  });

+  it('returns correct icon for Voice channel', () => {
+    const inbox = { channel_type: 'Channel::Voice' };
+    const { value: icon } = useChannelIcon(inbox);
+    expect(icon).toBe('i-ri-phone-fill');
+  });
+
  describe('Email channel', () => {
    it('returns mail icon for generic email channel', () => {
      const inbox = { channel_type: 'Channel::Email' };
--- a/app/javascript/dashboard/components-next/input/Input.vue
+++ b/app/javascript/dashboard/components-next/input/Input.vue
@@ -1,51 +1,21 @@
 <script setup>
-import { computed, ref, onMounted, nextTick } from 'vue';
+import { computed, ref, onMounted, nextTick, getCurrentInstance } from 'vue';
 const props = defineProps({
-  modelValue: {
-    type: [String, Number],
-    default: '',
-  },
-  type: {
-    type: String,
-    default: 'text',
-  },
-  customInputClass: {
-    type: [String, Object, Array],
-    default: '',
-  },
-  placeholder: {
-    type: String,
-    default: '',
-  },
-  label: {
-    type: String,
-    default: '',
-  },
-  id: {
-    type: String,
-    default: '',
-  },
-  message: {
-    type: String,
-    default: '',
-  },
-  disabled: {
-    type: Boolean,
-    default: false,
-  },
+  modelValue: { type: [String, Number], default: '' },
+  type: { type: String, default: 'text' },
+  customInputClass: { type: [String, Object, Array], default: '' },
+  placeholder: { type: String, default: '' },
+  label: { type: String, default: '' },
+  id: { type: String, default: '' },
+  message: { type: String, default: '' },
+  disabled: { type: Boolean, default: false },
  messageType: {
    type: String,
    default: 'info',
    validator: value => ['info', 'error', 'success'].includes(value),
  },
-  min: {
-    type: String,
-    default: '',
-  },
-  autofocus: {
-    type: Boolean,
-    default: false,
-  },
+  min: { type: String, default: '' },
+  autofocus: { type: Boolean, default: false },
 });

 const emit = defineEmits([
@@ -56,6 +26,10 @@ const emit = defineEmits([
  'enter',
 ]);

+// Generate a unique ID per component instance when `id` prop is not provided.
+const { uid } = getCurrentInstance();
+const uniqueId = computed(() => props.id || `input-${uid}`);
+
 const isFocused = ref(false);
 const inputRef = ref(null);

@@ -111,7 +85,7 @@ onMounted(() => {
  <div class="relative flex flex-col min-w-0 gap-1">
    <label
      v-if="label"
-      :for="id"
+      :for="uniqueId"
      class="mb-0.5 text-sm font-medium text-n-slate-12"
    >
      {{ label }}
@@ -119,7 +93,7 @@ onMounted(() => {
    <!-- Added prefix slot to allow adding icons to the input -->
    <slot name="prefix" />
    <input
-      :id="id"
+      :id="uniqueId"
      ref="inputRef"
      :value="modelValue"
      :class="[
--- a/app/javascript/dashboard/components-next/message/Message.vue
+++ b/app/javascript/dashboard/components-next/message/Message.vue
@@ -379,7 +379,7 @@ const shouldRenderMessage = computed(() => {
 function openContextMenu(e) {
  const shouldSkipContextMenu =
    e.target?.classList.contains('skip-context-menu') ||
-    e.target?.tagName.toLowerCase() === 'a';
+    ['a', 'img'].includes(e.target?.tagName.toLowerCase());
  if (shouldSkipContextMenu || getSelection().toString()) {
    return;
  }
--- a/app/javascript/dashboard/components-next/message/bubbles/Email/EmailMeta.vue
+++ b/app/javascript/dashboard/components-next/message/bubbles/Email/EmailMeta.vue
@@ -14,7 +14,8 @@ const fromEmail = computed(() => {
 });

 const toEmail = computed(() => {
-  return contentAttributes.value?.email?.to ?? [];
+  const { toEmails, email } = contentAttributes.value;
+  return email?.to ?? toEmails ?? [];
 });

 const ccEmail = computed(() => {
--- a/app/javascript/dashboard/components-next/message/bubbles/Form.vue
+++ b/app/javascript/dashboard/components-next/message/bubbles/Form.vue
@@ -4,9 +4,11 @@ import BaseBubble from './Base.vue';
 import { useI18n } from 'vue-i18n';
 import { CONTENT_TYPES } from '../constants.js';
 import { useMessageContext } from '../provider.js';
+import { useInbox } from 'dashboard/composables/useInbox';

 const { content, contentAttributes, contentType } = useMessageContext();
 const { t } = useI18n();
+const { isAWebWidgetInbox } = useInbox();

 const formValues = computed(() => {
  if (contentType.value === CONTENT_TYPES.FORM) {
@@ -56,7 +58,7 @@ const formValues = computed(() => {
        <dd>{{ item.title }}</dd>
      </template>
    </dl>
-    <div v-else class="my-2 font-medium">
+    <div v-else-if="isAWebWidgetInbox" class="my-2 font-medium">
      {{ t('CONVERSATION.NO_RESPONSE') }}
    </div>
  </BaseBubble>
--- a/app/javascript/dashboard/components-next/sidebar/Sidebar.vue
+++ b/app/javascript/dashboard/components-next/sidebar/Sidebar.vue
@@ -87,7 +87,7 @@ const newReportRoutes = () => [
  {
    name: 'Reports Label',
    label: t('SIDEBAR.REPORTS_LABEL'),
-    to: accountScopedRoute('label_reports'),
+    to: accountScopedRoute('label_reports_index'),
  },
  {
    name: 'Reports Inbox',
--- a/app/javascript/dashboard/components/ChannelSelector.vue
+++ b/app/javascript/dashboard/components/ChannelSelector.vue
@@ -17,7 +17,7 @@ export default {
  <button
    class="bg-white dark:bg-slate-900 cursor-pointer flex flex-col justify-end transition-all duration-200 ease-in -m-px py-4 px-0 items-center border border-solid border-slate-25 dark:border-slate-800 hover:border-woot-500 dark:hover:border-woot-500 hover:shadow-md hover:z-50 disabled:opacity-60"
  >
-    <img :src="src" :alt="title" class="w-1/2 my-4 mx-auto" />
+    <img :src="src" :alt="title" draggable="false" class="w-1/2 my-4 mx-auto" />
    <h3
      class="text-slate-800 dark:text-slate-100 text-base text-center capitalize"
    >
--- a/app/javascript/dashboard/components/ChatList.vue
+++ b/app/javascript/dashboard/components/ChatList.vue
@@ -756,6 +756,7 @@ function toggleSelectAll(check) {
 }

 useEmitter('fetch_conversation_stats', () => {
+  if (hasAppliedFiltersOrActiveFolders.value) return;
  store.dispatch('conversationStats/get', conversationFilters.value);
 });

@@ -853,6 +854,8 @@ watch(conversationFilters, (newVal, oldVal) => {
      :has-active-folders="hasActiveFolders"
      :active-status="activeStatus"
      :is-on-expanded-layout="isOnExpandedLayout"
+      :conversation-stats="conversationStats"
+      :is-list-loading="chatListLoading && !conversationList.length"
      @add-folders="onClickOpenAddFoldersModal"
      @delete-folders="onClickOpenDeleteFoldersModal"
      @filters-modal="onToggleAdvanceFiltersModal"
--- a/app/javascript/dashboard/components/ChatListHeader.vue
+++ b/app/javascript/dashboard/components/ChatListHeader.vue
@@ -2,6 +2,7 @@
 import { computed } from 'vue';
 import { useUISettings } from 'dashboard/composables/useUISettings';
 import { useMapGetter } from 'dashboard/composables/store.js';
+import { formatNumber } from '@chatwoot/utils';
 import wootConstants from 'dashboard/constants/globals';
 import { FEATURE_FLAGS } from 'dashboard/featureFlags';

@@ -10,26 +11,13 @@ import SwitchLayout from 'dashboard/routes/dashboard/conversation/search/SwitchL
 import NextButton from 'dashboard/components-next/button/Button.vue';

 const props = defineProps({
-  pageTitle: {
-    type: String,
-    required: true,
-  },
-  hasAppliedFilters: {
-    type: Boolean,
-    required: true,
-  },
-  hasActiveFolders: {
-    type: Boolean,
-    required: true,
-  },
-  activeStatus: {
-    type: String,
-    required: true,
-  },
-  isOnExpandedLayout: {
-    type: Boolean,
-    required: true,
-  },
+  pageTitle: { type: String, required: true },
+  hasAppliedFilters: { type: Boolean, required: true },
+  hasActiveFolders: { type: Boolean, required: true },
+  activeStatus: { type: String, required: true },
+  isOnExpandedLayout: { type: Boolean, required: true },
+  conversationStats: { type: Object, required: true },
+  isListLoading: { type: Boolean, required: true },
 });

 const emit = defineEmits([
@@ -62,6 +50,9 @@ const showV4View = computed(() => {
  );
 });

+const allCount = computed(() => props.conversationStats?.allCount || 0);
+const formattedAllCount = computed(() => formatNumber(allCount.value));
+
 const toggleConversationLayout = () => {
  const { LAYOUT_TYPES } = wootConstants;
  const {
@@ -92,6 +83,15 @@ const toggleConversationLayout = () => {
      >
        {{ pageTitle }}
      </h1>
+      <span
+        v-if="
+          allCount > 0 && hasAppliedFiltersOrActiveFolders && !isListLoading
+        "
+        class="px-2 py-1 my-0.5 mx-1 rounded-md capitalize bg-n-slate-3 text-xxs text-n-slate-12 shrink-0"
+        :title="allCount"
+      >
+        {{ formattedAllCount }}
+      </span>
      <span
        v-if="!hasAppliedFiltersOrActiveFolders"
        class="px-2 py-1 my-0.5 mx-1 rounded-md capitalize bg-n-slate-3 text-xxs text-n-slate-12 shrink-0"
--- a/app/javascript/dashboard/components/table/Table.vue
+++ b/app/javascript/dashboard/components/table/Table.vue
@@ -21,7 +21,7 @@ const props = defineProps({
 const isRelaxed = computed(() => props.type === 'relaxed');
 const headerClass = computed(() =>
  isRelaxed.value
-    ? 'first:rounded-bl-lg first:rounded-tl-lg last:rounded-br-lg last:rounded-tr-lg'
+    ? 'ltr:first:rounded-bl-lg ltr:first:rounded-tl-lg ltr:last:rounded-br-lg ltr:last:rounded-tr-lg rtl:first:rounded-br-lg rtl:first:rounded-tr-lg rtl:last:rounded-bl-lg rtl:last:rounded-tl-lg'
    : ''
 );
 </script>
--- a/app/javascript/dashboard/components/widgets/ChannelItem.vue
+++ b/app/javascript/dashboard/components/widgets/ChannelItem.vue
@@ -41,6 +41,10 @@ export default {
        );
      }

+      if (key === 'voice') {
+        return this.enabledFeatures.channel_voice;
+      }
+
      return [
        'website',
        'twilio',
@@ -50,6 +54,7 @@ export default {
        'telegram',
        'line',
        'instagram',
+        'voice',
      ].includes(key);
    },
  },
--- a/app/javascript/dashboard/components/widgets/conversation/ConversationHeader.vue
+++ b/app/javascript/dashboard/components/widgets/conversation/ConversationHeader.vue
@@ -11,8 +11,6 @@ import SLACardLabel from './components/SLACardLabel.vue';
 import wootConstants from 'dashboard/constants/globals';
 import { conversationListPageURL } from 'dashboard/helper/URLHelper';
 import { snoozedReopenTime } from 'dashboard/helper/snoozeHelpers';
-import { FEATURE_FLAGS } from 'dashboard/featureFlags';
-import Linear from './linear/index.vue';
 import { useInbox } from 'dashboard/composables/useInbox';
 import { useI18n } from 'vue-i18n';

@@ -36,12 +34,6 @@ const { isAWebWidgetInbox } = useInbox();

 const currentChat = computed(() => store.getters.getSelectedChat);
 const accountId = computed(() => store.getters.getCurrentAccountId);
-const isFeatureEnabledonAccount = computed(
-  () => store.getters['accounts/isFeatureEnabledonAccount']
-);
-const appIntegrations = computed(
-  () => store.getters['integrations/getAppIntegrations']
-);

 const chatMetadata = computed(() => props.chat.meta);

@@ -92,16 +84,6 @@ const hasMultipleInboxes = computed(
 );

 const hasSlaPolicyId = computed(() => props.chat?.sla_policy_id);
-
-const isLinearIntegrationEnabled = computed(() =>
-  appIntegrations.value.find(
-    integration => integration.id === 'linear' && !!integration.hooks.length
-  )
-);
-
-const isLinearFeatureEnabled = computed(() =>
-  isFeatureEnabledonAccount.value(accountId.value, FEATURE_FLAGS.LINEAR)
-);
 </script>

 <template>
@@ -162,12 +144,6 @@ const isLinearFeatureEnabled = computed(() =>
        :parent-width="width"
        class="hidden md:flex"
      />
-      <Linear
-        v-if="isLinearIntegrationEnabled && isLinearFeatureEnabled"
-        :conversation-id="currentChat.id"
-        :parent-width="width"
-        class="hidden md:flex"
-      />
      <MoreActions :conversation-id="currentChat.id" />
    </div>
  </div>
--- a/app/javascript/dashboard/components/widgets/conversation/linear/CreateIssue.vue
+++ b/app/javascript/dashboard/components/widgets/conversation/linear/CreateIssue.vue
@@ -183,13 +183,18 @@ const createIssue = async () => {
    state_id: formState.stateId || undefined,
    priority: formState.priority || undefined,
    label_ids: formState.labelId ? [formState.labelId] : undefined,
+    conversation_id: props.conversationId,
  };

  try {
    isCreating.value = true;
    const response = await LinearAPI.createIssue(payload);
-    const { id: issueId } = response.data;
-    await LinearAPI.link_issue(props.conversationId, issueId, props.title);
+    const { identifier: issueIdentifier } = response.data;
+    await LinearAPI.link_issue(
+      props.conversationId,
+      issueIdentifier,
+      props.title
+    );
    useAlert(t('INTEGRATION_SETTINGS.LINEAR.ADD_OR_LINK.CREATE_SUCCESS'));
    useTrack(LINEAR_EVENTS.CREATE_ISSUE);
    onClose();
--- a/app/javascript/dashboard/components/widgets/conversation/linear/Issue.vue
+++ b/app/javascript/dashboard/components/widgets/conversation/linear/Issue.vue
@@ -1,123 +0,0 @@
-<script setup>
-import { format } from 'date-fns';
-import UserAvatarWithName from 'dashboard/components/widgets/UserAvatarWithName.vue';
-import IssueHeader from './IssueHeader.vue';
-import { computed } from 'vue';
-
-const props = defineProps({
-  issue: {
-    type: Object,
-    required: true,
-  },
-  linkId: {
-    type: String,
-    required: true,
-  },
-});
-
-const emit = defineEmits(['unlinkIssue']);
-
-const priorityMap = {
-  1: 'Urgent',
-  2: 'High',
-  3: 'Medium',
-  4: 'Low',
-};
-
-const formattedDate = computed(() => {
-  const { createdAt } = props.issue;
-  return format(new Date(createdAt), 'hh:mm a, MMM dd');
-});
-
-const assignee = computed(() => {
-  const assigneeDetails = props.issue.assignee;
-
-  if (!assigneeDetails) return null;
-  const { name, avatarUrl } = assigneeDetails;
-
-  return {
-    name,
-    thumbnail: avatarUrl,
-  };
-});
-
-const labels = computed(() => {
-  return props.issue.labels?.nodes || [];
-});
-
-const priorityLabel = computed(() => {
-  return priorityMap[props.issue.priority];
-});
-
-const unlinkIssue = () => {
-  emit('unlinkIssue', props.linkId);
-};
-</script>
-
-<template>
-  <div
-    class="absolute flex flex-col items-start bg-n-alpha-3 backdrop-blur-[100px] z-50 px-4 py-3 border border-solid border-n-container w-[384px] rounded-xl gap-4 max-h-96 overflow-auto"
-  >
-    <div class="flex flex-col w-full">
-      <IssueHeader
-        :identifier="issue.identifier"
-        :link-id="linkId"
-        :issue-url="issue.url"
-        @unlink-issue="unlinkIssue"
-      />
-
-      <span class="mt-2 text-sm font-medium text-n-slate-12">
-        {{ issue.title }}
-      </span>
-      <span
-        v-if="issue.description"
-        class="mt-1 text-sm text-n-slate-11 line-clamp-3"
-      >
-        {{ issue.description }}
-      </span>
-    </div>
-    <div class="flex flex-row items-center h-6 gap-2">
-      <UserAvatarWithName v-if="assignee" :user="assignee" class="py-1" />
-      <div v-if="assignee" class="w-px h-3 bg-n-slate-4" />
-      <div class="flex items-center gap-1 py-1">
-        <fluent-icon
-          icon="status"
-          size="14"
-          :style="{ color: issue.state.color }"
-        />
-        <h6 class="text-xs text-n-slate-12">
-          {{ issue.state.name }}
-        </h6>
-      </div>
-      <div v-if="priorityLabel" class="w-px h-3 bg-n-slate-4" />
-      <div v-if="priorityLabel" class="flex items-center gap-1 py-1">
-        <fluent-icon
-          :icon="`priority-${priorityLabel.toLowerCase()}`"
-          size="14"
-          view-box="0 0 12 12"
-        />
-        <h6 class="text-xs text-n-slate-12">{{ priorityLabel }}</h6>
-      </div>
-    </div>
-    <div v-if="labels.length" class="flex flex-wrap items-center gap-1">
-      <woot-label
-        v-for="label in labels"
-        :key="label.id"
-        :title="label.name"
-        :description="label.description"
-        :color="label.color"
-        variant="smooth"
-        small
-      />
-    </div>
-    <div class="flex items-center">
-      <span class="text-xs text-n-slate-11">
-        {{
-          $t('INTEGRATION_SETTINGS.LINEAR.ISSUE.CREATED_AT', {
-            createdAt: formattedDate,
-          })
-        }}
-      </span>
-    </div>
-  </div>
-</template>
--- a/app/javascript/dashboard/components/widgets/conversation/linear/IssueHeader.vue
+++ b/app/javascript/dashboard/components/widgets/conversation/linear/IssueHeader.vue
@@ -1,5 +1,4 @@
 <script setup>
-import { inject } from 'vue';
 import Button from 'dashboard/components-next/button/Button.vue';

 const props = defineProps({
@@ -15,8 +14,6 @@ const props = defineProps({

 const emit = defineEmits(['unlinkIssue']);

-const isUnlinking = inject('isUnlinking');
-
 const unlinkIssue = () => {
  emit('unlinkIssue');
 };
@@ -27,36 +24,33 @@ const openIssue = () => {
 </script>

 <template>
-  <div class="flex flex-row justify-between">
+  <div class="flex items-center justify-between">
    <div
-      class="flex items-center justify-center gap-1 h-[24px] px-2 py-1 border rounded-lg border-ash-200"
+      class="flex items-center gap-2 px-2 py-1.5 border rounded-lg border-n-strong"
    >
-      <fluent-icon
-        icon="linear"
-        size="19"
-        class="text-[#5E6AD2]"
-        view-box="0 0 19 19"
-      />
-      <span class="text-xs font-medium text-ash-900">{{ identifier }}</span>
-    </div>
-    <div class="flex items-center gap-1">
+      <div class="flex items-center gap-1">
+        <fluent-icon
+          icon="linear"
+          size="16"
+          class="text-[#5E6AD2]"
+          view-box="0 0 19 19"
+        />
+        <span class="text-xs font-medium text-n-slate-12">
+          {{ identifier }}
+        </span>
+      </div>
+      <span class="w-px h-3 text-n-weak bg-n-weak" />
+
      <Button
-        ghost
+        link
        xs
        slate
-        icon="i-lucide-unlink"
-        class="!transition-none"
-        :is-loading="isUnlinking"
-        @click="unlinkIssue"
-      />
-      <Button
-        ghost
-        xs
-        slate
-        class="!transition-none"
        icon="i-lucide-arrow-up-right"
+        class="!size-4"
        @click="openIssue"
      />
    </div>
+
+    <Button ghost xs slate icon="i-lucide-unlink" @click="unlinkIssue" />
  </div>
 </template>
--- a/app/javascript/dashboard/components/widgets/conversation/linear/IssuesList.vue
+++ b/app/javascript/dashboard/components/widgets/conversation/linear/IssuesList.vue
@@ -0,0 +1,132 @@
+<script setup>
+import { computed, ref, onMounted, watch } from 'vue';
+import { useAlert, useTrack } from 'dashboard/composables';
+import { useStoreGetters } from 'dashboard/composables/store';
+import { useI18n } from 'vue-i18n';
+import LinearAPI from 'dashboard/api/integrations/linear';
+import CreateOrLinkIssue from './CreateOrLinkIssue.vue';
+import LinearIssueItem from './LinearIssueItem.vue';
+import NextButton from 'dashboard/components-next/button/Button.vue';
+import Spinner from 'dashboard/components-next/spinner/Spinner.vue';
+import { LINEAR_EVENTS } from 'dashboard/helper/AnalyticsHelper/events';
+import { parseLinearAPIErrorResponse } from 'dashboard/store/utils/api';
+
+const props = defineProps({
+  conversationId: {
+    type: [Number, String],
+    required: true,
+  },
+});
+
+const { t } = useI18n();
+const getters = useStoreGetters();
+
+const linkedIssues = ref([]);
+const isLoading = ref(false);
+const shouldShowCreateModal = ref(false);
+
+const currentAccountId = getters.getCurrentAccountId;
+
+const conversation = computed(
+  () => getters.getConversationById.value(props.conversationId) || {}
+);
+
+const hasIssues = computed(() => linkedIssues.value.length > 0);
+
+const loadLinkedIssues = async () => {
+  isLoading.value = true;
+  linkedIssues.value = [];
+  try {
+    const response = await LinearAPI.getLinkedIssue(props.conversationId);
+    linkedIssues.value = response.data || [];
+  } catch (error) {
+    // Silent fail - not critical for UX
+  } finally {
+    isLoading.value = false;
+  }
+};
+
+const unlinkIssue = async (linkId, issueIdentifier) => {
+  try {
+    await LinearAPI.unlinkIssue(linkId, issueIdentifier, props.conversationId);
+    useTrack(LINEAR_EVENTS.UNLINK_ISSUE);
+    linkedIssues.value = linkedIssues.value.filter(
+      issue => issue.id !== linkId
+    );
+    useAlert(t('INTEGRATION_SETTINGS.LINEAR.UNLINK.SUCCESS'));
+  } catch (error) {
+    const errorMessage = parseLinearAPIErrorResponse(
+      error,
+      t('INTEGRATION_SETTINGS.LINEAR.UNLINK.ERROR')
+    );
+    useAlert(errorMessage);
+  }
+};
+
+const openCreateModal = () => {
+  shouldShowCreateModal.value = true;
+};
+
+const closeCreateModal = () => {
+  shouldShowCreateModal.value = false;
+  loadLinkedIssues();
+};
+
+watch(
+  () => props.conversationId,
+  () => {
+    loadLinkedIssues();
+  }
+);
+
+onMounted(() => {
+  loadLinkedIssues();
+});
+</script>
+
+<template>
+  <div>
+    <div class="px-4 pt-3 pb-2">
+      <NextButton
+        ghost
+        xs
+        icon="i-lucide-plus"
+        :label="$t('INTEGRATION_SETTINGS.LINEAR.ADD_OR_LINK_BUTTON')"
+        @click="openCreateModal"
+      />
+    </div>
+
+    <div v-if="isLoading" class="flex justify-center p-8">
+      <Spinner />
+    </div>
+
+    <div v-else-if="!hasIssues" class="flex justify-center p-4">
+      <p class="text-sm text-n-slate-11">
+        {{ $t('INTEGRATION_SETTINGS.LINEAR.NO_LINKED_ISSUES') }}
+      </p>
+    </div>
+
+    <div v-else class="max-h-[300px] overflow-y-auto">
+      <LinearIssueItem
+        v-for="linkedIssue in linkedIssues"
+        :key="linkedIssue.id"
+        class="px-4 pt-3 pb-4 border-b border-n-weak last:border-b-0"
+        :linked-issue="linkedIssue"
+        @unlink-issue="unlinkIssue"
+      />
+    </div>
+
+    <woot-modal
+      v-model:show="shouldShowCreateModal"
+      :on-close="closeCreateModal"
+      :close-on-backdrop-click="false"
+      class="!items-start [&>div]:!top-12 [&>div]:sticky"
+    >
+      <CreateOrLinkIssue
+        :conversation="conversation"
+        :account-id="currentAccountId"
+        @close="closeCreateModal"
+      />
+    </woot-modal>
+  </div>
+</template>
--- a/app/javascript/dashboard/components/widgets/conversation/linear/LinearIssueItem.vue
+++ b/app/javascript/dashboard/components/widgets/conversation/linear/LinearIssueItem.vue
@@ -0,0 +1,113 @@
+<script setup>
+import { computed } from 'vue';
+import Icon from 'dashboard/components-next/icon/Icon.vue';
+import Avatar from 'dashboard/components-next/avatar/Avatar.vue';
+import CardPriorityIcon from 'dashboard/components-next/Conversation/ConversationCard/CardPriorityIcon.vue';
+import IssueHeader from './IssueHeader.vue';
+
+const props = defineProps({
+  linkedIssue: {
+    type: Object,
+    required: true,
+  },
+});
+
+const emit = defineEmits(['unlinkIssue']);
+
+const { linkedIssue } = props;
+
+const priorityMap = {
+  1: 'Urgent',
+  2: 'High',
+  3: 'Medium',
+  4: 'Low',
+};
+
+const issue = computed(() => linkedIssue.issue);
+
+const assignee = computed(() => {
+  const assigneeDetails = issue.value.assignee;
+  if (!assigneeDetails) return null;
+  return {
+    name: assigneeDetails.name,
+    thumbnail: assigneeDetails.avatarUrl,
+  };
+});
+
+const labels = computed(() => issue.value.labels?.nodes || []);
+
+const priorityLabel = computed(() => priorityMap[issue.value.priority]);
+
+const unlinkIssue = () => {
+  emit('unlinkIssue', linkedIssue.id, linkedIssue.issue.identifier);
+};
+</script>
+
+<template>
+  <div class="flex flex-col gap-4">
+    <div class="flex flex-col w-full">
+      <IssueHeader
+        :identifier="issue.identifier"
+        :link-id="linkedIssue.id"
+        :issue-url="issue.url"
+        @unlink-issue="unlinkIssue"
+      />
+
+      <h3 class="mt-2 text-sm font-medium text-n-slate-12">
+        {{ issue.title }}
+      </h3>
+
+      <p
+        v-if="issue.description"
+        class="mt-1 text-sm text-n-slate-11 line-clamp-3"
+      >
+        {{ issue.description }}
+      </p>
+    </div>
+
+    <div class="flex flex-col gap-2">
+      <div class="flex items-center gap-2">
+        <div v-if="assignee" class="flex items-center gap-1.5">
+          <Avatar :src="assignee.thumbnail" :name="assignee.name" :size="16" />
+          <span class="text-xs capitalize truncate text-n-slate-12">
+            {{ assignee.name }}
+          </span>
+        </div>
+
+        <div v-if="assignee" class="w-px h-3 bg-n-slate-4" />
+
+        <div class="flex items-center gap-1">
+          <Icon
+            icon="i-lucide-activity"
+            class="size-4"
+            :style="{ color: issue.state?.color }"
+          />
+          <span class="text-xs text-n-slate-12">
+            {{ issue.state?.name }}
+          </span>
+        </div>
+
+        <div v-if="priorityLabel" class="w-px h-3 bg-n-slate-4" />
+
+        <div v-if="priorityLabel" class="flex items-center gap-1.5">
+          <CardPriorityIcon :priority="priorityLabel.toLowerCase()" />
+          <span class="text-xs text-n-slate-12">
+            {{ priorityLabel }}
+          </span>
+        </div>
+      </div>
+
+      <div v-if="labels.length" class="flex flex-wrap">
+        <woot-label
+          v-for="label in labels"
+          :key="label.id"
+          :title="label.name"
+          :description="label.description"
+          :color="label.color"
+          variant="smooth"
+          small
+        />
+      </div>
+    </div>
+  </div>
+</template>
--- a/app/javascript/dashboard/components/widgets/conversation/linear/LinearSetupCTA.vue
+++ b/app/javascript/dashboard/components/widgets/conversation/linear/LinearSetupCTA.vue
@@ -0,0 +1,54 @@
+<script setup>
+import { computed } from 'vue';
+import { useStoreGetters } from 'dashboard/composables/store';
+import NextButton from 'dashboard/components-next/button/Button.vue';
+import { frontendURL } from 'dashboard/helper/URLHelper';
+import { useAdmin } from 'dashboard/composables/useAdmin';
+
+const { isAdmin } = useAdmin();
+const getters = useStoreGetters();
+const accountId = getters.getCurrentAccountId;
+
+const integrationId = 'linear';
+
+const actionURL = computed(() =>
+  frontendURL(
+    `accounts/${accountId.value}/settings/integrations/${integrationId}`
+  )
+);
+
+const openLinearAccount = () => {
+  window.open(actionURL.value, '_blank');
+};
+</script>
+
+<template>
+  <div class="flex flex-col p-3">
+    <div class="w-12 h-12 mb-3">
+      <img
+        :src="`/dashboard/images/integrations/${integrationId}.png`"
+        class="object-contain w-full h-full border rounded-md shadow-sm border-n-weak dark:hidden dark:bg-n-alpha-2"
+      />
+      <img
+        :src="`/dashboard/images/integrations/${integrationId}-dark.png`"
+        class="hidden object-contain w-full h-full border rounded-md shadow-sm border-n-weak dark:block"
+      />
+    </div>
+
+    <div class="flex-1 mb-4">
+      <h3 class="mb-1.5 text-sm font-medium text-n-slate-12">
+        {{ $t('INTEGRATION_SETTINGS.LINEAR.CTA.TITLE') }}
+      </h3>
+      <p v-if="isAdmin" class="text-sm text-n-slate-11">
+        {{ $t('INTEGRATION_SETTINGS.LINEAR.CTA.DESCRIPTION') }}
+      </p>
+      <p v-else class="text-sm text-n-slate-11">
+        {{ $t('INTEGRATION_SETTINGS.LINEAR.CTA.AGENT_DESCRIPTION') }}
+      </p>
+    </div>
+
+    <NextButton v-if="isAdmin" faded slate @click="openLinearAccount">
+      {{ $t('INTEGRATION_SETTINGS.LINEAR.CTA.BUTTON_TEXT') }}
+    </NextButton>
+  </div>
+</template>
--- a/app/javascript/dashboard/components/widgets/conversation/linear/LinkIssue.vue
+++ b/app/javascript/dashboard/components/widgets/conversation/linear/LinkIssue.vue
@@ -63,7 +63,7 @@ const onSearch = async value => {
    isFetching.value = true;
    const response = await LinearAPI.searchIssues(value);
    issues.value = response.data.map(issue => ({
-      id: issue.id,
+      id: issue.identifier,
      name: `${issue.identifier} ${issue.title}`,
      icon: 'status',
      iconColor: issue.state.color,
--- a/app/javascript/dashboard/components/widgets/conversation/linear/index.vue
+++ b/app/javascript/dashboard/components/widgets/conversation/linear/index.vue
@@ -1,161 +0,0 @@
-<script setup>
-import { computed, ref, onMounted, watch, defineOptions, provide } from 'vue';
-import { useAlert } from 'dashboard/composables';
-import { useStoreGetters } from 'dashboard/composables/store';
-import { useI18n } from 'vue-i18n';
-import LinearAPI from 'dashboard/api/integrations/linear';
-import CreateOrLinkIssue from './CreateOrLinkIssue.vue';
-import Issue from './Issue.vue';
-import { useTrack } from 'dashboard/composables';
-import { LINEAR_EVENTS } from 'dashboard/helper/AnalyticsHelper/events';
-import { parseLinearAPIErrorResponse } from 'dashboard/store/utils/api';
-import Button from 'dashboard/components-next/button/Button.vue';
-
-const props = defineProps({
-  conversationId: {
-    type: [Number, String],
-    required: true,
-  },
-  parentWidth: {
-    type: Number,
-    default: 10000,
-  },
-});
-
-defineOptions({
-  name: 'Linear',
-});
-
-const getters = useStoreGetters();
-const { t } = useI18n();
-
-const linkedIssue = ref(null);
-const shouldShow = ref(false);
-const shouldShowPopup = ref(false);
-const isUnlinking = ref(false);
-
-provide('isUnlinking', isUnlinking);
-
-const currentAccountId = getters.getCurrentAccountId;
-
-const conversation = computed(() =>
-  getters.getConversationById.value(props.conversationId)
-);
-
-const tooltipText = computed(() => {
-  return linkedIssue.value === null
-    ? t('INTEGRATION_SETTINGS.LINEAR.ADD_OR_LINK_BUTTON')
-    : null;
-});
-
-const loadLinkedIssue = async () => {
-  linkedIssue.value = null;
-  try {
-    const response = await LinearAPI.getLinkedIssue(props.conversationId);
-    const issues = response.data;
-    linkedIssue.value = issues && issues.length ? issues[0] : null;
-  } catch (error) {
-    // We don't want to show an error message here, as it's not critical. When someone clicks on the Linear icon, we can inform them that the integration is disabled.
-  }
-};
-
-const unlinkIssue = async linkId => {
-  try {
-    isUnlinking.value = true;
-    await LinearAPI.unlinkIssue(linkId);
-    useTrack(LINEAR_EVENTS.UNLINK_ISSUE);
-    linkedIssue.value = null;
-    useAlert(t('INTEGRATION_SETTINGS.LINEAR.UNLINK.SUCCESS'));
-  } catch (error) {
-    const errorMessage = parseLinearAPIErrorResponse(
-      error,
-      t('INTEGRATION_SETTINGS.LINEAR.UNLINK.ERROR')
-    );
-    useAlert(errorMessage);
-  } finally {
-    isUnlinking.value = false;
-  }
-};
-
-const shouldShowIssueIdentifier = computed(() => {
-  if (!linkedIssue.value) {
-    return false;
-  }
-
-  return props.parentWidth > 600;
-});
-
-const openIssue = () => {
-  if (!linkedIssue.value) shouldShowPopup.value = true;
-  shouldShow.value = true;
-};
-
-const closePopup = () => {
-  shouldShowPopup.value = false;
-  loadLinkedIssue();
-};
-
-const closeIssue = () => {
-  shouldShow.value = false;
-};
-
-watch(
-  () => props.conversationId,
-  () => {
-    loadLinkedIssue();
-  }
-);
-
-onMounted(() => {
-  loadLinkedIssue();
-});
-</script>
-
-<template>
-  <div
-    class="relative after:content-[''] after:h-5 after:bg-transparent after:top-5 after:w-full after:block after:absolute after:z-0"
-    :class="{ group: linkedIssue }"
-  >
-    <Button
-      v-on-clickaway="closeIssue"
-      v-tooltip="tooltipText"
-      sm
-      ghost
-      slate
-      class="!gap-1 group-hover:bg-n-alpha-2"
-      @click="openIssue"
-    >
-      <fluent-icon
-        icon="linear"
-        size="19"
-        class="text-[#5E6AD2] flex-shrink-0"
-        view-box="0 0 19 19"
-      />
-      <span
-        v-if="shouldShowIssueIdentifier"
-        class="text-xs font-medium text-n-slate-11"
-      >
-        {{ linkedIssue.issue.identifier }}
-      </span>
-    </Button>
-    <Issue
-      v-if="linkedIssue"
-      :issue="linkedIssue.issue"
-      :link-id="linkedIssue.id"
-      class="absolute start-0 xl:start-auto xl:end-0 top-9 invisible group-hover:visible"
-      @unlink-issue="unlinkIssue"
-    />
-    <woot-modal
-      v-model:show="shouldShowPopup"
-      :on-close="closePopup"
-      :close-on-backdrop-click="false"
-      class="!items-start [&>div]:!top-12 [&>div]:sticky"
-    >
-      <CreateOrLinkIssue
-        :conversation="conversation"
-        :account-id="currentAccountId"
-        @close="closePopup"
-      />
-    </woot-modal>
-  </div>
-</template>
--- a/app/javascript/dashboard/composables/useInbox.js
+++ b/app/javascript/dashboard/composables/useInbox.js
@@ -125,6 +125,10 @@ export const useInbox = () => {
    return channelType.value === INBOX_TYPES.INSTAGRAM;
  });

+  const isAVoiceChannel = computed(() => {
+    return channelType.value === INBOX_TYPES.VOICE;
+  });
+
  return {
    inbox,
    isAFacebookInbox,
@@ -142,5 +146,6 @@ export const useInbox = () => {
    is360DialogWhatsAppChannel,
    isAnEmailChannel,
    isAnInstagramChannel,
+    isAVoiceChannel,
  };
 };
--- a/app/javascript/dashboard/composables/useUISettings.js
+++ b/app/javascript/dashboard/composables/useUISettings.js
@@ -9,6 +9,7 @@ export const DEFAULT_CONVERSATION_SIDEBAR_ITEMS_ORDER = Object.freeze([
  { name: 'contact_notes' },
  { name: 'previous_conversation' },
  { name: 'conversation_participants' },
+  { name: 'linear_issues' },
  { name: 'shopify_orders' },
 ]);

--- a/app/javascript/dashboard/helper/inbox.js
+++ b/app/javascript/dashboard/helper/inbox.js
@@ -10,6 +10,7 @@ export const INBOX_TYPES = {
  LINE: 'Channel::Line',
  SMS: 'Channel::Sms',
  INSTAGRAM: 'Channel::Instagram',
+  VOICE: 'Channel::Voice',
 };

 const INBOX_ICON_MAP_FILL = {
@@ -22,6 +23,7 @@ const INBOX_ICON_MAP_FILL = {
  [INBOX_TYPES.TELEGRAM]: 'i-ri-telegram-fill',
  [INBOX_TYPES.LINE]: 'i-ri-line-fill',
  [INBOX_TYPES.INSTAGRAM]: 'i-ri-instagram-fill',
+  [INBOX_TYPES.VOICE]: 'i-ri-phone-fill',
 };

 const DEFAULT_ICON_FILL = 'i-ri-chat-1-fill';
@@ -36,6 +38,7 @@ const INBOX_ICON_MAP_LINE = {
  [INBOX_TYPES.TELEGRAM]: 'i-ri-telegram-line',
  [INBOX_TYPES.LINE]: 'i-ri-line-line',
  [INBOX_TYPES.INSTAGRAM]: 'i-ri-instagram-line',
+  [INBOX_TYPES.VOICE]: 'i-ri-phone-line',
 };

 const DEFAULT_ICON_LINE = 'i-ri-chat-1-line';
@@ -47,6 +50,7 @@ export const getInboxSource = (type, phoneNumber, inbox) => {

    case INBOX_TYPES.TWILIO:
    case INBOX_TYPES.WHATSAPP:
+    case INBOX_TYPES.VOICE:
      return phoneNumber || '';

    case INBOX_TYPES.EMAIL:
@@ -85,6 +89,9 @@ export const getReadableInboxByType = (type, phoneNumber) => {
    case INBOX_TYPES.LINE:
      return 'line';

+    case INBOX_TYPES.VOICE:
+      return 'voice';
+
    default:
      return 'chat';
  }
@@ -124,6 +131,9 @@ export const getInboxClassByType = (type, phoneNumber) => {
    case INBOX_TYPES.INSTAGRAM:
      return 'brand-instagram';

+    case INBOX_TYPES.VOICE:
+      return 'phone';
+
    default:
      return 'chat';
  }
--- a/app/javascript/dashboard/i18n/locale/am/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/am/agentBots.json
@@ -59,6 +59,13 @@
        "ERROR_MESSAGE": "Could not update bot. Please try again."
      }
    },
+    "ACCESS_TOKEN": {
+      "TITLE": "Access Token",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
    "FORM": {
      "AVATAR": {
        "LABEL": "Bot avatar"
--- a/app/javascript/dashboard/i18n/locale/am/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/am/auditLogs.json
@@ -69,6 +69,9 @@
    },
    "ACCOUNT": {
      "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
    }
  }
 }
--- a/app/javascript/dashboard/i18n/locale/am/contact.json
+++ b/app/javascript/dashboard/i18n/locale/am/contact.json
@@ -285,6 +285,7 @@
    "HEADER": {
      "TITLE": "Contacts",
      "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
      "SEARCH_PLACEHOLDER": "Search...",
      "MESSAGE_BUTTON": "Message",
      "SEND_MESSAGE": "Send message",
@@ -457,6 +458,10 @@
            "PLACEHOLDER": "Add Twitter"
          }
        }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
      }
    },
    "DETAILS": {
@@ -466,7 +471,7 @@
      "DELETE_CONTACT": "Delete contact",
      "DELETE_DIALOG": {
        "TITLE": "Confirm Deletion",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
        "CONFIRM": "Yes, Delete",
        "API": {
          "SUCCESS_MESSAGE": "Contact deleted successfully",
@@ -555,7 +560,8 @@
      "SUBTITLE": "Start adding new contacts by clicking on the button below",
      "BUTTON_LABEL": "Add contact",
      "SEARCH_EMPTY_STATE_TITLE": "No contacts matches your search 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
    }
  },
  "COMPOSE_NEW_CONVERSATION": {
--- a/app/javascript/dashboard/i18n/locale/am/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/am/conversation.json
@@ -70,6 +70,7 @@
      "RESOLVE_ACTION": "Resolve",
      "REOPEN_ACTION": "Reopen",
      "OPEN_ACTION": "Open",
+      "MORE_ACTIONS": "More actions",
      "OPEN": "More",
      "CLOSE": "Close",
      "DETAILS": "details",
@@ -117,6 +118,11 @@
        "FAILED": "Couldn't change priority. Please try again."
      }
    },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Delete"
+    },
    "CARD_CONTEXT_MENU": {
      "PENDING": "Mark as pending",
      "RESOLVED": "Mark as resolved",
@@ -133,6 +139,7 @@
      "ASSIGN_LABEL": "Assign label",
      "AGENTS_LOADING": "Loading agents...",
      "ASSIGN_TEAM": "Assign team",
+      "DELETE": "Delete conversation",
      "API": {
        "AGENT_ASSIGNMENT": {
          "SUCCESFUL": "Conversation id {conversationId} assigned to \"{agentName}\"",
@@ -207,6 +214,8 @@
    "ASSIGN_LABEL_SUCCESFUL": "Label assigned successfully",
    "ASSIGN_LABEL_FAILED": "Label assignment failed",
    "CHANGE_TEAM": "Conversation team changed",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
    "FILE_SIZE_LIMIT": "File exceeds the {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB attachment limit",
    "MESSAGE_ERROR": "Unable to send this message, please try again later",
    "SENT_BY": "Sent by:",
@@ -299,6 +308,7 @@
      "CONTACT_ATTRIBUTES": "Contact Attributes",
      "PREVIOUS_CONVERSATION": "Previous Conversations",
      "MACROS": "Macros",
+      "LINEAR_ISSUES": "Linked Linear Issues",
      "SHOPIFY_ORDERS": "Shopify Orders"
    },
    "SHOPIFY": {
--- a/app/javascript/dashboard/i18n/locale/am/general.json
+++ b/app/javascript/dashboard/i18n/locale/am/general.json
@@ -4,6 +4,7 @@
    "PHONE_INPUT": {
      "PLACEHOLDER": "Search",
      "EMPTY_STATE": "No results found"
-    }
+    },
+    "CLOSE": "Close"
  }
 }
--- a/app/javascript/dashboard/i18n/locale/am/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/am/generalSettings.json
@@ -46,7 +46,31 @@
      },
      "AUTO_RESOLVE": {
        "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferences",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
      },
      "NAME": {
        "LABEL": "Account name",
@@ -70,7 +94,15 @@
      },
      "AUTO_RESOLVE_IGNORE_WAITING": {
        "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
      },
      "AUTO_RESOLVE_DURATION": {
        "LABEL": "Inactivity duration for resolution",
--- a/app/javascript/dashboard/i18n/locale/am/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/am/integrations.json
@@ -318,11 +318,18 @@
        "SUCCESS": "Issue unlinked successfully",
        "ERROR": "There was an error unlinking the issue, please try again"
      },
+      "NO_LINKED_ISSUES": "No linked issues found",
      "DELETE": {
        "TITLE": "Are you sure you want to delete the integration?",
        "MESSAGE": "Are you sure you want to delete the integration?",
        "CONFIRM": "Yes, delete",
        "CANCEL": "Cancel"
+      },
+      "CTA": {
+        "TITLE": "Connect to Linear",
+        "AGENT_DESCRIPTION": "Linear workspace is not connected. Request your administrator to connect a workspace to use this integration.",
+        "DESCRIPTION": "Linear workspace is not connected. Click the button below to connect your workspace to use this integration.",
+        "BUTTON_TEXT": "Connect Linear workspace"
      }
    }
  },
@@ -330,12 +337,17 @@
    "NAME": "Captain",
    "HEADER_KNOW_MORE": "Know more",
    "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
      "SEND_MESSAGE": "Send message...",
      "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
      "LOADER": "Captain is thinking",
      "YOU": "You",
      "USE": "Use this",
      "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
      "SELECT_ASSISTANT": "Select Assistant",
      "PROMPTS": {
        "SUMMARIZE": {
@@ -349,6 +361,14 @@
        "RATE": {
          "LABEL": "Rate this conversation",
          "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
        }
      }
    },
@@ -368,7 +388,6 @@
      "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
    },
    "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
      "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
      "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
    },
@@ -383,6 +402,7 @@
    },
    "ASSISTANTS": {
      "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
      "ADD_NEW": "Create a new assistant",
      "DELETE": {
        "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +431,10 @@
          "PLACEHOLDER": "Enter assistant name",
          "ERROR": "The name is required"
        },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
        "DESCRIPTION": {
          "LABEL": "Description",
          "PLACEHOLDER": "Enter assistant description",
--- a/app/javascript/dashboard/i18n/locale/am/report.json
+++ b/app/javascript/dashboard/i18n/locale/am/report.json
@@ -193,6 +193,7 @@
  },
  "LABEL_REPORTS": {
    "HEADER": "Labels Overview",
+    "DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
    "LOADING_CHART": "Loading chart data...",
    "NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
    "DOWNLOAD_LABEL_REPORTS": "Download label reports",
@@ -559,6 +560,7 @@
    "INBOX": "Inbox",
    "AGENT": "Agent",
    "TEAM": "Team",
+    "LABEL": "Label",
    "AVG_RESOLUTION_TIME": "Avg. Resolution Time",
    "AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
    "AVG_REPLY_TIME": "Avg. Customer Waiting Time",
--- a/app/javascript/dashboard/i18n/locale/am/search.json
+++ b/app/javascript/dashboard/i18n/locale/am/search.json
@@ -4,12 +4,14 @@
      "ALL": "All",
      "CONTACTS": "Contacts",
      "CONVERSATIONS": "Conversations",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
    },
    "SECTION": {
      "CONTACTS": "Contacts",
      "CONVERSATIONS": "Conversations",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
    },
    "VIEW_MORE": "View more",
    "LOAD_MORE": "Load more",
--- a/app/javascript/dashboard/i18n/locale/am/settings.json
+++ b/app/javascript/dashboard/i18n/locale/am/settings.json
@@ -76,7 +76,12 @@
      "ACCESS_TOKEN": {
        "TITLE": "Access Token",
        "NOTE": "This token can be used if you are building an API based integration",
-        "COPY": "Copy"
+        "COPY": "Copy",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
      },
      "AUDIO_NOTIFICATIONS_SECTION": {
        "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
          "OFFLINE": "Offline"
        },
        "SET_AVAILABILITY_SUCCESS": "Availability has been set successfully",
-        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again"
+        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
      },
      "EMAIL": {
        "LABEL": "Your email address",
@@ -280,6 +286,7 @@
    "REPORTS": "Reports",
    "SETTINGS": "Settings",
    "CONTACTS": "Contacts",
+    "ACTIVE": "Active",
    "CAPTAIN": "Captain",
    "CAPTAIN_ASSISTANTS": "Assistants",
    "CAPTAIN_DOCUMENTS": "Documents",
--- a/app/javascript/dashboard/i18n/locale/ar/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/ar/agentBots.json
@@ -59,6 +59,13 @@
        "ERROR_MESSAGE": "تعذر تحديث الروبوت. يرجى المحاولة مرة أخرى."
      }
    },
+    "ACCESS_TOKEN": {
+      "TITLE": "رمز المصادقة",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
    "FORM": {
      "AVATAR": {
        "LABEL": "Bot avatar"
--- a/app/javascript/dashboard/i18n/locale/ar/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/ar/auditLogs.json
@@ -69,6 +69,9 @@
    },
    "ACCOUNT": {
      "EDIT": "{agentName} قام بتحديث إعدادات الحساب (##{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
    }
  }
 }
--- a/app/javascript/dashboard/i18n/locale/ar/contact.json
+++ b/app/javascript/dashboard/i18n/locale/ar/contact.json
@@ -285,6 +285,7 @@
    "HEADER": {
      "TITLE": "جهات الاتصال",
      "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
      "SEARCH_PLACEHOLDER": "Search...",
      "MESSAGE_BUTTON": "رسالة",
      "SEND_MESSAGE": "إرسال الرسالة",
@@ -457,6 +458,10 @@
            "PLACEHOLDER": "Add Twitter"
          }
        }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
      }
    },
    "DETAILS": {
@@ -466,7 +471,7 @@
      "DELETE_CONTACT": "حذف جهة الاتصال",
      "DELETE_DIALOG": {
        "TITLE": "تأكيد الحذف",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
        "CONFIRM": "نعم، احذف",
        "API": {
          "SUCCESS_MESSAGE": "تم حذف جهة الاتصال بنجاح",
@@ -555,7 +560,8 @@
      "SUBTITLE": "Start adding new contacts by clicking on the button below",
      "BUTTON_LABEL": "Add contact",
      "SEARCH_EMPTY_STATE_TITLE": "لا توجد جهات اتصال تطابق بحثك 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
    }
  },
  "COMPOSE_NEW_CONVERSATION": {
--- a/app/javascript/dashboard/i18n/locale/ar/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/ar/conversation.json
@@ -70,6 +70,7 @@
      "RESOLVE_ACTION": "حل المحادثة",
      "REOPEN_ACTION": "إعادة فتح",
      "OPEN_ACTION": "فتح",
+      "MORE_ACTIONS": "More actions",
      "OPEN": "المزيد",
      "CLOSE": "أغلق",
      "DETAILS": "التفاصيل",
@@ -117,6 +118,11 @@
        "FAILED": "تعذر تغيير الأولوية، الرجاء المحاولة مرة أخرى."
      }
    },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "حذف"
+    },
    "CARD_CONTEXT_MENU": {
      "PENDING": "تحديد كمعلق",
      "RESOLVED": "تحديد كمحلولة",
@@ -133,6 +139,7 @@
      "ASSIGN_LABEL": "إضافة وسم",
      "AGENTS_LOADING": "جاري جلب الوكلاء...",
      "ASSIGN_TEAM": "تعيين فريق",
+      "DELETE": "Delete conversation",
      "API": {
        "AGENT_ASSIGNMENT": {
          "SUCCESFUL": "معرف المحادثة {conversationId} تم تعيينه لـ \"{agentName}\"",
@@ -207,6 +214,8 @@
    "ASSIGN_LABEL_SUCCESFUL": "تم تعيين الوسم بنجاح",
    "ASSIGN_LABEL_FAILED": "فشل تعيين الوسم",
    "CHANGE_TEAM": "تم تغيير فريق المحادثة",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
    "FILE_SIZE_LIMIT": "حجم الملف يتجاوز حد الاقصى وهو {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE}",
    "MESSAGE_ERROR": "غير قادر على إرسال هذه الرسالة، الرجاء المحاولة مرة أخرى لاحقاً",
    "SENT_BY": "أرسلت بواسطة:",
@@ -299,6 +308,7 @@
      "CONTACT_ATTRIBUTES": "سمات جهة الاتصال",
      "PREVIOUS_CONVERSATION": "المحادثات السابقة",
      "MACROS": "ماكروس",
+      "LINEAR_ISSUES": "Linked Linear Issues",
      "SHOPIFY_ORDERS": "Shopify Orders"
    },
    "SHOPIFY": {
--- a/app/javascript/dashboard/i18n/locale/ar/general.json
+++ b/app/javascript/dashboard/i18n/locale/ar/general.json
@@ -4,6 +4,7 @@
    "PHONE_INPUT": {
      "PLACEHOLDER": "بحث",
      "EMPTY_STATE": "لم يتم العثور على النتائج"
-    }
+    },
+    "CLOSE": "أغلق"
  }
 }
--- a/app/javascript/dashboard/i18n/locale/ar/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/ar/generalSettings.json
@@ -46,7 +46,31 @@
      },
      "AUTO_RESOLVE": {
        "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "التفضيلات",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
      },
      "NAME": {
        "LABEL": "اسم الحساب",
@@ -70,7 +94,15 @@
      },
      "AUTO_RESOLVE_IGNORE_WAITING": {
        "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
      },
      "AUTO_RESOLVE_DURATION": {
        "LABEL": "Inactivity duration for resolution",
--- a/app/javascript/dashboard/i18n/locale/ar/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/ar/integrations.json
@@ -318,11 +318,18 @@
        "SUCCESS": "تم إلغاء ربط المشكلة بنجاح",
        "ERROR": "حدث خطأ أثناء إلغاء ربط المشكلة، الرجاء المحاولة مرة أخرى"
      },
+      "NO_LINKED_ISSUES": "No linked issues found",
      "DELETE": {
        "TITLE": "Are you sure you want to delete the integration?",
        "MESSAGE": "Are you sure you want to delete the integration?",
        "CONFIRM": "نعم، احذف",
        "CANCEL": "إلغاء"
+      },
+      "CTA": {
+        "TITLE": "Connect to Linear",
+        "AGENT_DESCRIPTION": "Linear workspace is not connected. Request your administrator to connect a workspace to use this integration.",
+        "DESCRIPTION": "Linear workspace is not connected. Click the button below to connect your workspace to use this integration.",
+        "BUTTON_TEXT": "Connect Linear workspace"
      }
    }
  },
@@ -330,12 +337,17 @@
    "NAME": "قائد",
    "HEADER_KNOW_MORE": "Know more",
    "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
      "SEND_MESSAGE": "إرسال الرسالة...",
      "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
      "LOADER": "Captain is thinking",
      "YOU": "أنت",
      "USE": "Use this",
      "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
      "SELECT_ASSISTANT": "Select Assistant",
      "PROMPTS": {
        "SUMMARIZE": {
@@ -349,6 +361,14 @@
        "RATE": {
          "LABEL": "Rate this conversation",
          "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
        }
      }
    },
@@ -368,7 +388,6 @@
      "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
    },
    "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
      "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
      "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
    },
@@ -383,6 +402,7 @@
    },
    "ASSISTANTS": {
      "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
      "ADD_NEW": "Create a new assistant",
      "DELETE": {
        "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +431,10 @@
          "PLACEHOLDER": "Enter assistant name",
          "ERROR": "The name is required"
        },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
        "DESCRIPTION": {
          "LABEL": "الوصف",
          "PLACEHOLDER": "Enter assistant description",
--- a/app/javascript/dashboard/i18n/locale/ar/report.json
+++ b/app/javascript/dashboard/i18n/locale/ar/report.json
@@ -193,6 +193,7 @@
  },
  "LABEL_REPORTS": {
    "HEADER": "نظرة عامة على التسميات",
+    "DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
    "LOADING_CHART": "تحميل بيانات الرسم البياني...",
    "NO_ENOUGH_DATA": "لم يتم جمع بيانات بقدر كافي لإنشاء التقرير، الرجاء المحاولة مرة أخرى لاحقاً.",
    "DOWNLOAD_LABEL_REPORTS": "تحميل تقارير التسمية",
@@ -559,6 +560,7 @@
    "INBOX": "صندوق الوارد",
    "AGENT": "وكيل الدعم",
    "TEAM": "الفريق",
+    "LABEL": "الوسم",
    "AVG_RESOLUTION_TIME": "Avg. Resolution Time",
    "AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
    "AVG_REPLY_TIME": "Avg. Customer Waiting Time",
--- a/app/javascript/dashboard/i18n/locale/ar/search.json
+++ b/app/javascript/dashboard/i18n/locale/ar/search.json
@@ -4,12 +4,14 @@
      "ALL": "الكل",
      "CONTACTS": "جهات الاتصال",
      "CONVERSATIONS": "المحادثات",
-      "MESSAGES": "الرسائل"
+      "MESSAGES": "الرسائل",
+      "ARTICLES": "Articles"
    },
    "SECTION": {
      "CONTACTS": "جهات الاتصال",
      "CONVERSATIONS": "المحادثات",
-      "MESSAGES": "الرسائل"
+      "MESSAGES": "الرسائل",
+      "ARTICLES": "Articles"
    },
    "VIEW_MORE": "View more",
    "LOAD_MORE": "Load more",
--- a/app/javascript/dashboard/i18n/locale/ar/settings.json
+++ b/app/javascript/dashboard/i18n/locale/ar/settings.json
@@ -76,7 +76,12 @@
      "ACCESS_TOKEN": {
        "TITLE": "رمز المصادقة",
        "NOTE": "يمكن استخدام هذا رمز المصادقة إذا كنت تبني تطبيقات API للتكامل مع Chatwoot",
-        "COPY": "نسخ"
+        "COPY": "نسخ",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
      },
      "AUDIO_NOTIFICATIONS_SECTION": {
        "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
          "OFFLINE": "غير متصل"
        },
        "SET_AVAILABILITY_SUCCESS": "تم تعيين التوافر بنجاح",
-        "SET_AVAILABILITY_ERROR": "تعذر تعيين التوافر، الرجاء المحاولة مرة أخرى"
+        "SET_AVAILABILITY_ERROR": "تعذر تعيين التوافر، الرجاء المحاولة مرة أخرى",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
      },
      "EMAIL": {
        "LABEL": "عنوان البريد الإلكتروني الخاص بك",
@@ -280,6 +286,7 @@
    "REPORTS": "التقارير",
    "SETTINGS": "الإعدادات",
    "CONTACTS": "جهات الاتصال",
+    "ACTIVE": "مفعل",
    "CAPTAIN": "قائد",
    "CAPTAIN_ASSISTANTS": "Assistants",
    "CAPTAIN_DOCUMENTS": "Documents",
--- a/app/javascript/dashboard/i18n/locale/az/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/az/agentBots.json
@@ -59,6 +59,13 @@
        "ERROR_MESSAGE": "Could not update bot. Please try again."
      }
    },
+    "ACCESS_TOKEN": {
+      "TITLE": "Access Token",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
    "FORM": {
      "AVATAR": {
        "LABEL": "Bot avatar"
--- a/app/javascript/dashboard/i18n/locale/az/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/az/auditLogs.json
@@ -69,6 +69,9 @@
    },
    "ACCOUNT": {
      "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
    }
  }
 }
--- a/app/javascript/dashboard/i18n/locale/az/contact.json
+++ b/app/javascript/dashboard/i18n/locale/az/contact.json
@@ -285,6 +285,7 @@
    "HEADER": {
      "TITLE": "Contacts",
      "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
      "SEARCH_PLACEHOLDER": "Search...",
      "MESSAGE_BUTTON": "Message",
      "SEND_MESSAGE": "Send message",
@@ -457,6 +458,10 @@
            "PLACEHOLDER": "Add Twitter"
          }
        }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
      }
    },
    "DETAILS": {
@@ -466,7 +471,7 @@
      "DELETE_CONTACT": "Delete contact",
      "DELETE_DIALOG": {
        "TITLE": "Confirm Deletion",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
        "CONFIRM": "Yes, Delete",
        "API": {
          "SUCCESS_MESSAGE": "Contact deleted successfully",
@@ -555,7 +560,8 @@
      "SUBTITLE": "Start adding new contacts by clicking on the button below",
      "BUTTON_LABEL": "Add contact",
      "SEARCH_EMPTY_STATE_TITLE": "No contacts matches your search 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
    }
  },
  "COMPOSE_NEW_CONVERSATION": {
--- a/app/javascript/dashboard/i18n/locale/az/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/az/conversation.json
@@ -70,6 +70,7 @@
      "RESOLVE_ACTION": "Resolve",
      "REOPEN_ACTION": "Reopen",
      "OPEN_ACTION": "Open",
+      "MORE_ACTIONS": "More actions",
      "OPEN": "More",
      "CLOSE": "Close",
      "DETAILS": "details",
@@ -117,6 +118,11 @@
        "FAILED": "Couldn't change priority. Please try again."
      }
    },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Delete"
+    },
    "CARD_CONTEXT_MENU": {
      "PENDING": "Mark as pending",
      "RESOLVED": "Mark as resolved",
@@ -133,6 +139,7 @@
      "ASSIGN_LABEL": "Assign label",
      "AGENTS_LOADING": "Loading agents...",
      "ASSIGN_TEAM": "Assign team",
+      "DELETE": "Delete conversation",
      "API": {
        "AGENT_ASSIGNMENT": {
          "SUCCESFUL": "Conversation id {conversationId} assigned to \"{agentName}\"",
@@ -207,6 +214,8 @@
    "ASSIGN_LABEL_SUCCESFUL": "Label assigned successfully",
    "ASSIGN_LABEL_FAILED": "Label assignment failed",
    "CHANGE_TEAM": "Conversation team changed",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
    "FILE_SIZE_LIMIT": "File exceeds the {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB attachment limit",
    "MESSAGE_ERROR": "Unable to send this message, please try again later",
    "SENT_BY": "Sent by:",
@@ -299,6 +308,7 @@
      "CONTACT_ATTRIBUTES": "Contact Attributes",
      "PREVIOUS_CONVERSATION": "Previous Conversations",
      "MACROS": "Macros",
+      "LINEAR_ISSUES": "Linked Linear Issues",
      "SHOPIFY_ORDERS": "Shopify Orders"
    },
    "SHOPIFY": {
--- a/app/javascript/dashboard/i18n/locale/az/general.json
+++ b/app/javascript/dashboard/i18n/locale/az/general.json
@@ -4,6 +4,7 @@
    "PHONE_INPUT": {
      "PLACEHOLDER": "Search",
      "EMPTY_STATE": "No results found"
-    }
+    },
+    "CLOSE": "Close"
  }
 }
--- a/app/javascript/dashboard/i18n/locale/az/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/az/generalSettings.json
@@ -46,7 +46,31 @@
      },
      "AUTO_RESOLVE": {
        "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferences",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
      },
      "NAME": {
        "LABEL": "Account name",
@@ -70,7 +94,15 @@
      },
      "AUTO_RESOLVE_IGNORE_WAITING": {
        "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
      },
      "AUTO_RESOLVE_DURATION": {
        "LABEL": "Inactivity duration for resolution",
--- a/app/javascript/dashboard/i18n/locale/az/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/az/integrations.json
@@ -318,11 +318,18 @@
        "SUCCESS": "Issue unlinked successfully",
        "ERROR": "There was an error unlinking the issue, please try again"
      },
+      "NO_LINKED_ISSUES": "No linked issues found",
      "DELETE": {
        "TITLE": "Are you sure you want to delete the integration?",
        "MESSAGE": "Are you sure you want to delete the integration?",
        "CONFIRM": "Yes, delete",
        "CANCEL": "Cancel"
+      },
+      "CTA": {
+        "TITLE": "Connect to Linear",
+        "AGENT_DESCRIPTION": "Linear workspace is not connected. Request your administrator to connect a workspace to use this integration.",
+        "DESCRIPTION": "Linear workspace is not connected. Click the button below to connect your workspace to use this integration.",
+        "BUTTON_TEXT": "Connect Linear workspace"
      }
    }
  },
@@ -330,12 +337,17 @@
    "NAME": "Captain",
    "HEADER_KNOW_MORE": "Know more",
    "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
      "SEND_MESSAGE": "Send message...",
      "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
      "LOADER": "Captain is thinking",
      "YOU": "You",
      "USE": "Use this",
      "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
      "SELECT_ASSISTANT": "Select Assistant",
      "PROMPTS": {
        "SUMMARIZE": {
@@ -349,6 +361,14 @@
        "RATE": {
          "LABEL": "Rate this conversation",
          "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
        }
      }
    },
@@ -368,7 +388,6 @@
      "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
    },
    "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
      "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
      "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
    },
@@ -383,6 +402,7 @@
    },
    "ASSISTANTS": {
      "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
      "ADD_NEW": "Create a new assistant",
      "DELETE": {
        "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +431,10 @@
          "PLACEHOLDER": "Enter assistant name",
          "ERROR": "The name is required"
        },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
        "DESCRIPTION": {
          "LABEL": "Description",
          "PLACEHOLDER": "Enter assistant description",
--- a/app/javascript/dashboard/i18n/locale/az/report.json
+++ b/app/javascript/dashboard/i18n/locale/az/report.json
@@ -193,6 +193,7 @@
  },
  "LABEL_REPORTS": {
    "HEADER": "Labels Overview",
+    "DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
    "LOADING_CHART": "Loading chart data...",
    "NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
    "DOWNLOAD_LABEL_REPORTS": "Download label reports",
@@ -559,6 +560,7 @@
    "INBOX": "Inbox",
    "AGENT": "Agent",
    "TEAM": "Team",
+    "LABEL": "Label",
    "AVG_RESOLUTION_TIME": "Avg. Resolution Time",
    "AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
    "AVG_REPLY_TIME": "Avg. Customer Waiting Time",
--- a/app/javascript/dashboard/i18n/locale/az/search.json
+++ b/app/javascript/dashboard/i18n/locale/az/search.json
@@ -4,12 +4,14 @@
      "ALL": "All",
      "CONTACTS": "Contacts",
      "CONVERSATIONS": "Conversations",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
    },
    "SECTION": {
      "CONTACTS": "Contacts",
      "CONVERSATIONS": "Conversations",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
    },
    "VIEW_MORE": "View more",
    "LOAD_MORE": "Load more",
--- a/app/javascript/dashboard/i18n/locale/az/settings.json
+++ b/app/javascript/dashboard/i18n/locale/az/settings.json
@@ -76,7 +76,12 @@
      "ACCESS_TOKEN": {
        "TITLE": "Access Token",
        "NOTE": "This token can be used if you are building an API based integration",
-        "COPY": "Copy"
+        "COPY": "Copy",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
      },
      "AUDIO_NOTIFICATIONS_SECTION": {
        "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
          "OFFLINE": "Offline"
        },
        "SET_AVAILABILITY_SUCCESS": "Availability has been set successfully",
-        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again"
+        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
      },
      "EMAIL": {
        "LABEL": "Your email address",
@@ -280,6 +286,7 @@
    "REPORTS": "Reports",
    "SETTINGS": "Settings",
    "CONTACTS": "Contacts",
+    "ACTIVE": "Active",
    "CAPTAIN": "Captain",
    "CAPTAIN_ASSISTANTS": "Assistants",
    "CAPTAIN_DOCUMENTS": "Documents",
--- a/app/javascript/dashboard/i18n/locale/bg/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/bg/agentBots.json
@@ -59,6 +59,13 @@
        "ERROR_MESSAGE": "Could not update bot. Please try again."
      }
    },
+    "ACCESS_TOKEN": {
+      "TITLE": "Access Token",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
    "FORM": {
      "AVATAR": {
        "LABEL": "Bot avatar"
--- a/app/javascript/dashboard/i18n/locale/bg/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/bg/auditLogs.json
@@ -69,6 +69,9 @@
    },
    "ACCOUNT": {
      "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
    }
  }
 }
--- a/app/javascript/dashboard/i18n/locale/bg/contact.json
+++ b/app/javascript/dashboard/i18n/locale/bg/contact.json
@@ -285,6 +285,7 @@
    "HEADER": {
      "TITLE": "Контакти",
      "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
      "SEARCH_PLACEHOLDER": "Search...",
      "MESSAGE_BUTTON": "Съобщение",
      "SEND_MESSAGE": "Изпрати съобщение",
@@ -457,6 +458,10 @@
            "PLACEHOLDER": "Add Twitter"
          }
        }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
      }
    },
    "DETAILS": {
@@ -466,7 +471,7 @@
      "DELETE_CONTACT": "Изтриване на контакта",
      "DELETE_DIALOG": {
        "TITLE": "Потвърди изтриването",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
        "CONFIRM": "Да, изтрий",
        "API": {
          "SUCCESS_MESSAGE": "Контакта е изтрит успешно",
@@ -555,7 +560,8 @@
      "SUBTITLE": "Start adding new contacts by clicking on the button below",
      "BUTTON_LABEL": "Add contact",
      "SEARCH_EMPTY_STATE_TITLE": "Няма контакти отговарящи на търсенети ви 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
    }
  },
  "COMPOSE_NEW_CONVERSATION": {
--- a/app/javascript/dashboard/i18n/locale/bg/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/bg/conversation.json
@@ -70,6 +70,7 @@
      "RESOLVE_ACTION": "Resolve",
      "REOPEN_ACTION": "Reopen",
      "OPEN_ACTION": "Отворен",
+      "MORE_ACTIONS": "More actions",
      "OPEN": "More",
      "CLOSE": "Close",
      "DETAILS": "details",
@@ -117,6 +118,11 @@
        "FAILED": "Couldn't change priority. Please try again."
      }
    },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Изтрий"
+    },
    "CARD_CONTEXT_MENU": {
      "PENDING": "Mark as pending",
      "RESOLVED": "Mark as resolved",
@@ -133,6 +139,7 @@
      "ASSIGN_LABEL": "Assign label",
      "AGENTS_LOADING": "Loading agents...",
      "ASSIGN_TEAM": "Assign team",
+      "DELETE": "Delete conversation",
      "API": {
        "AGENT_ASSIGNMENT": {
          "SUCCESFUL": "Conversation id {conversationId} assigned to \"{agentName}\"",
@@ -207,6 +214,8 @@
    "ASSIGN_LABEL_SUCCESFUL": "Label assigned successfully",
    "ASSIGN_LABEL_FAILED": "Label assignment failed",
    "CHANGE_TEAM": "Conversation team changed",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
    "FILE_SIZE_LIMIT": "File exceeds the {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB attachment limit",
    "MESSAGE_ERROR": "Unable to send this message, please try again later",
    "SENT_BY": "Sent by:",
@@ -299,6 +308,7 @@
      "CONTACT_ATTRIBUTES": "Contact Attributes",
      "PREVIOUS_CONVERSATION": "Предишни разговори",
      "MACROS": "Macros",
+      "LINEAR_ISSUES": "Linked Linear Issues",
      "SHOPIFY_ORDERS": "Shopify Orders"
    },
    "SHOPIFY": {
--- a/app/javascript/dashboard/i18n/locale/bg/general.json
+++ b/app/javascript/dashboard/i18n/locale/bg/general.json
@@ -4,6 +4,7 @@
    "PHONE_INPUT": {
      "PLACEHOLDER": "Търсене",
      "EMPTY_STATE": "Няма намерени резултати"
-    }
+    },
+    "CLOSE": "Close"
  }
 }
--- a/app/javascript/dashboard/i18n/locale/bg/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/bg/generalSettings.json
@@ -46,7 +46,31 @@
      },
      "AUTO_RESOLVE": {
        "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferences",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
      },
      "NAME": {
        "LABEL": "Account name",
@@ -70,7 +94,15 @@
      },
      "AUTO_RESOLVE_IGNORE_WAITING": {
        "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
      },
      "AUTO_RESOLVE_DURATION": {
        "LABEL": "Inactivity duration for resolution",
--- a/app/javascript/dashboard/i18n/locale/bg/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/bg/integrations.json
@@ -318,11 +318,18 @@
        "SUCCESS": "Issue unlinked successfully",
        "ERROR": "There was an error unlinking the issue, please try again"
      },
+      "NO_LINKED_ISSUES": "No linked issues found",
      "DELETE": {
        "TITLE": "Are you sure you want to delete the integration?",
        "MESSAGE": "Are you sure you want to delete the integration?",
        "CONFIRM": "Yes, delete",
        "CANCEL": "Отмени"
+      },
+      "CTA": {
+        "TITLE": "Connect to Linear",
+        "AGENT_DESCRIPTION": "Linear workspace is not connected. Request your administrator to connect a workspace to use this integration.",
+        "DESCRIPTION": "Linear workspace is not connected. Click the button below to connect your workspace to use this integration.",
+        "BUTTON_TEXT": "Connect Linear workspace"
      }
    }
  },
@@ -330,12 +337,17 @@
    "NAME": "Captain",
    "HEADER_KNOW_MORE": "Know more",
    "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
      "SEND_MESSAGE": "Изпрати съобщение...",
      "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
      "LOADER": "Captain is thinking",
      "YOU": "You",
      "USE": "Use this",
      "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
      "SELECT_ASSISTANT": "Select Assistant",
      "PROMPTS": {
        "SUMMARIZE": {
@@ -349,6 +361,14 @@
        "RATE": {
          "LABEL": "Rate this conversation",
          "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
        }
      }
    },
@@ -368,7 +388,6 @@
      "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
    },
    "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
      "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
      "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
    },
@@ -383,6 +402,7 @@
    },
    "ASSISTANTS": {
      "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
      "ADD_NEW": "Create a new assistant",
      "DELETE": {
        "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +431,10 @@
          "PLACEHOLDER": "Enter assistant name",
          "ERROR": "The name is required"
        },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
        "DESCRIPTION": {
          "LABEL": "Описание",
          "PLACEHOLDER": "Enter assistant description",
--- a/app/javascript/dashboard/i18n/locale/bg/report.json
+++ b/app/javascript/dashboard/i18n/locale/bg/report.json
@@ -193,6 +193,7 @@
  },
  "LABEL_REPORTS": {
    "HEADER": "Labels Overview",
+    "DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
    "LOADING_CHART": "Loading chart data...",
    "NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
    "DOWNLOAD_LABEL_REPORTS": "Download label reports",
@@ -559,6 +560,7 @@
    "INBOX": "Входяща кутия",
    "AGENT": "Агент",
    "TEAM": "Team",
+    "LABEL": "Label",
    "AVG_RESOLUTION_TIME": "Avg. Resolution Time",
    "AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
    "AVG_REPLY_TIME": "Avg. Customer Waiting Time",
--- a/app/javascript/dashboard/i18n/locale/bg/search.json
+++ b/app/javascript/dashboard/i18n/locale/bg/search.json
@@ -4,12 +4,14 @@
      "ALL": "Всички",
      "CONTACTS": "Контакти",
      "CONVERSATIONS": "Разговори",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
    },
    "SECTION": {
      "CONTACTS": "Контакти",
      "CONVERSATIONS": "Разговори",
-      "MESSAGES": "Messages"
+      "MESSAGES": "Messages",
+      "ARTICLES": "Articles"
    },
    "VIEW_MORE": "View more",
    "LOAD_MORE": "Load more",
--- a/app/javascript/dashboard/i18n/locale/bg/settings.json
+++ b/app/javascript/dashboard/i18n/locale/bg/settings.json
@@ -76,7 +76,12 @@
      "ACCESS_TOKEN": {
        "TITLE": "Access Token",
        "NOTE": "This token can be used if you are building an API based integration",
-        "COPY": "Copy"
+        "COPY": "Copy",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
      },
      "AUDIO_NOTIFICATIONS_SECTION": {
        "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
          "OFFLINE": "Offline"
        },
        "SET_AVAILABILITY_SUCCESS": "Availability has been set successfully",
-        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again"
+        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
      },
      "EMAIL": {
        "LABEL": "Your email address",
@@ -280,6 +286,7 @@
    "REPORTS": "Reports",
    "SETTINGS": "Settings",
    "CONTACTS": "Контакти",
+    "ACTIVE": "Активен",
    "CAPTAIN": "Captain",
    "CAPTAIN_ASSISTANTS": "Assistants",
    "CAPTAIN_DOCUMENTS": "Documents",
--- a/app/javascript/dashboard/i18n/locale/ca/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/ca/agentBots.json
@@ -59,6 +59,13 @@
        "ERROR_MESSAGE": "No s'ha pogut actualitzar el bot. Torneu-ho a provar."
      }
    },
+    "ACCESS_TOKEN": {
+      "TITLE": "Token d'accés",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
    "FORM": {
      "AVATAR": {
        "LABEL": "Bot avatar"
--- a/app/javascript/dashboard/i18n/locale/ca/auditLogs.json
+++ b/app/javascript/dashboard/i18n/locale/ca/auditLogs.json
@@ -69,6 +69,9 @@
    },
    "ACCOUNT": {
      "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
    }
  }
 }
--- a/app/javascript/dashboard/i18n/locale/ca/contact.json
+++ b/app/javascript/dashboard/i18n/locale/ca/contact.json
@@ -285,6 +285,7 @@
    "HEADER": {
      "TITLE": "Contactes",
      "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
      "SEARCH_PLACEHOLDER": "Search...",
      "MESSAGE_BUTTON": "Missatge",
      "SEND_MESSAGE": "Envia missatge",
@@ -457,6 +458,10 @@
            "PLACEHOLDER": "Add Twitter"
          }
        }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
      }
    },
    "DETAILS": {
@@ -466,7 +471,7 @@
      "DELETE_CONTACT": "Contacte esborrat",
      "DELETE_DIALOG": {
        "TITLE": "Confirma l'esborrat",
-        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
        "CONFIRM": "Si, esborra",
        "API": {
          "SUCCESS_MESSAGE": "Contacte esborrat correctament",
@@ -555,7 +560,8 @@
      "SUBTITLE": "Start adding new contacts by clicking on the button below",
      "BUTTON_LABEL": "Add contact",
      "SEARCH_EMPTY_STATE_TITLE": "No hi ha cap contacte que coincideixi amb la vostra cerca 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
    }
  },
  "COMPOSE_NEW_CONVERSATION": {
--- a/app/javascript/dashboard/i18n/locale/ca/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/ca/conversation.json
@@ -70,6 +70,7 @@
      "RESOLVE_ACTION": "Resoldre",
      "REOPEN_ACTION": "Tornar a obrir",
      "OPEN_ACTION": "Obrir",
+      "MORE_ACTIONS": "More actions",
      "OPEN": "Més",
      "CLOSE": "Tanca",
      "DETAILS": "detalls",
@@ -117,6 +118,11 @@
        "FAILED": "No s'ha pogut canviar la prioritat. Si us plau, torna-ho a provar."
      }
    },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Esborrar"
+    },
    "CARD_CONTEXT_MENU": {
      "PENDING": "Marca com a pendent",
      "RESOLVED": "Marca com a resolt",
@@ -133,6 +139,7 @@
      "ASSIGN_LABEL": "Assigna etiqueta",
      "AGENTS_LOADING": "S'estan carregant els agents...",
      "ASSIGN_TEAM": "Assigna un equip",
+      "DELETE": "Delete conversation",
      "API": {
        "AGENT_ASSIGNMENT": {
          "SUCCESFUL": "Id de conversa {conversationId} assignat a \"{agentName}\"",
@@ -207,6 +214,8 @@
    "ASSIGN_LABEL_SUCCESFUL": "L'etiqueta s'ha assignat correctament",
    "ASSIGN_LABEL_FAILED": "L'assignació d'etiquetes ha fallat",
    "CHANGE_TEAM": "L'equip de conversa ha canviat",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
    "FILE_SIZE_LIMIT": "El fitxer supera el límit de {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB fitxers adjunts",
    "MESSAGE_ERROR": "No es pot enviar aquest missatge, torna-ho a provar més tard",
    "SENT_BY": "Enviat per:",
@@ -299,6 +308,7 @@
      "CONTACT_ATTRIBUTES": "Atributs de contacte",
      "PREVIOUS_CONVERSATION": "Converses prèvies",
      "MACROS": "Macros",
+      "LINEAR_ISSUES": "Linked Linear Issues",
      "SHOPIFY_ORDERS": "Shopify Orders"
    },
    "SHOPIFY": {
--- a/app/javascript/dashboard/i18n/locale/ca/general.json
+++ b/app/javascript/dashboard/i18n/locale/ca/general.json
@@ -4,6 +4,7 @@
    "PHONE_INPUT": {
      "PLACEHOLDER": "Cercar",
      "EMPTY_STATE": "No s'ha trobat agents"
-    }
+    },
+    "CLOSE": "Tanca"
  }
 }
--- a/app/javascript/dashboard/i18n/locale/ca/generalSettings.json
+++ b/app/javascript/dashboard/i18n/locale/ca/generalSettings.json
@@ -46,7 +46,31 @@
      },
      "AUTO_RESOLVE": {
        "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferences",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
      },
      "NAME": {
        "LABEL": "Nom del compte",
@@ -70,7 +94,15 @@
      },
      "AUTO_RESOLVE_IGNORE_WAITING": {
        "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
      },
      "AUTO_RESOLVE_DURATION": {
        "LABEL": "Inactivity duration for resolution",
--- a/app/javascript/dashboard/i18n/locale/ca/integrations.json
+++ b/app/javascript/dashboard/i18n/locale/ca/integrations.json
@@ -318,11 +318,18 @@
        "SUCCESS": "S'ha desenllaçat la issue correctament",
        "ERROR": "S'ha produït un error en desenllaçar la issue, torna-ho a provar"
      },
+      "NO_LINKED_ISSUES": "No linked issues found",
      "DELETE": {
        "TITLE": "Are you sure you want to delete the integration?",
        "MESSAGE": "Are you sure you want to delete the integration?",
        "CONFIRM": "Sí, esborra",
        "CANCEL": "Cancel·la"
+      },
+      "CTA": {
+        "TITLE": "Connect to Linear",
+        "AGENT_DESCRIPTION": "Linear workspace is not connected. Request your administrator to connect a workspace to use this integration.",
+        "DESCRIPTION": "Linear workspace is not connected. Click the button below to connect your workspace to use this integration.",
+        "BUTTON_TEXT": "Connect Linear workspace"
      }
    }
  },
@@ -330,12 +337,17 @@
    "NAME": "Captain",
    "HEADER_KNOW_MORE": "Know more",
    "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
      "SEND_MESSAGE": "Envia missatge...",
      "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
      "LOADER": "Captain is thinking",
      "YOU": "Tu",
      "USE": "Use this",
      "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
      "SELECT_ASSISTANT": "Select Assistant",
      "PROMPTS": {
        "SUMMARIZE": {
@@ -349,6 +361,14 @@
        "RATE": {
          "LABEL": "Rate this conversation",
          "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
        }
      }
    },
@@ -368,7 +388,6 @@
      "CANCEL_ANYTIME": "Pots canviar o cancel·lar el teu pla en qualsevol moment"
    },
    "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
      "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
      "ASK_ADMIN": "Posa't en contacte amb el vostre administrador per obtenir l'actualització."
    },
@@ -383,6 +402,7 @@
    },
    "ASSISTANTS": {
      "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
      "ADD_NEW": "Create a new assistant",
      "DELETE": {
        "TITLE": "Are you sure to delete the assistant?",
@@ -411,6 +431,10 @@
          "PLACEHOLDER": "Enter assistant name",
          "ERROR": "The name is required"
        },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
        "DESCRIPTION": {
          "LABEL": "Descripció",
          "PLACEHOLDER": "Enter assistant description",
--- a/app/javascript/dashboard/i18n/locale/ca/report.json
+++ b/app/javascript/dashboard/i18n/locale/ca/report.json
@@ -193,6 +193,7 @@
  },
  "LABEL_REPORTS": {
    "HEADER": "Visió general de les etiquetes",
+    "DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
    "LOADING_CHART": "S'estan carregant dades del gràfic...",
    "NO_ENOUGH_DATA": "No hem rebut suficients punts de dades per generar l'informe. Torneu-ho a provar més endavant.",
    "DOWNLOAD_LABEL_REPORTS": "Descarregar Informes d'etiquetes",
@@ -559,6 +560,7 @@
    "INBOX": "Safata d'entrada",
    "AGENT": "Agent",
    "TEAM": "Equip",
+    "LABEL": "Etiqueta",
    "AVG_RESOLUTION_TIME": "Avg. Resolution Time",
    "AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
    "AVG_REPLY_TIME": "Avg. Customer Waiting Time",
--- a/app/javascript/dashboard/i18n/locale/ca/search.json
+++ b/app/javascript/dashboard/i18n/locale/ca/search.json
@@ -4,12 +4,14 @@
      "ALL": "Totes",
      "CONTACTS": "Contactes",
      "CONVERSATIONS": "Converses",
-      "MESSAGES": "Missatges"
+      "MESSAGES": "Missatges",
+      "ARTICLES": "Articles"
    },
    "SECTION": {
      "CONTACTS": "Contactes",
      "CONVERSATIONS": "Converses",
-      "MESSAGES": "Missatges"
+      "MESSAGES": "Missatges",
+      "ARTICLES": "Articles"
    },
    "VIEW_MORE": "View more",
    "LOAD_MORE": "Load more",
--- a/app/javascript/dashboard/i18n/locale/ca/settings.json
+++ b/app/javascript/dashboard/i18n/locale/ca/settings.json
@@ -76,7 +76,12 @@
      "ACCESS_TOKEN": {
        "TITLE": "Token d'accés",
        "NOTE": "Aquest token es pot utilitzar si creeu una integració basada en l'API",
-        "COPY": "Copia"
+        "COPY": "Copia",
+        "RESET": "Reset",
+        "CONFIRM_RESET": "Are you sure?",
+        "CONFIRM_HINT": "Click again to confirm",
+        "RESET_SUCCESS": "Access token regenerated successfully",
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
      },
      "AUDIO_NOTIFICATIONS_SECTION": {
        "TITLE": "Audio Alerts",
@@ -185,7 +190,8 @@
          "OFFLINE": "Fora de línia"
        },
        "SET_AVAILABILITY_SUCCESS": "La disponibilitat s'ha establert correctament",
-        "SET_AVAILABILITY_ERROR": "No s'ha pogut establir la disponibilitat, torna-ho a provar"
+        "SET_AVAILABILITY_ERROR": "No s'ha pogut establir la disponibilitat, torna-ho a provar",
+        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
      },
      "EMAIL": {
        "LABEL": "La teva adreça de correu electrònic",
@@ -280,6 +286,7 @@
    "REPORTS": "Informes",
    "SETTINGS": "Configuracions",
    "CONTACTS": "Contactes",
+    "ACTIVE": "Actiu",
    "CAPTAIN": "Captain",
    "CAPTAIN_ASSISTANTS": "Assistants",
    "CAPTAIN_DOCUMENTS": "Documents",
--- a/app/javascript/dashboard/i18n/locale/cs/agentBots.json
+++ b/app/javascript/dashboard/i18n/locale/cs/agentBots.json
@@ -59,6 +59,13 @@
        "ERROR_MESSAGE": "Could not update bot. Please try again."
      }
    },
+    "ACCESS_TOKEN": {
+      "TITLE": "Přístupový token",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
    "FORM": {
      "AVATAR": {
        "LABEL": "Bot avatar"
--- a/Show More
+++ b/Show More