diff --git a/app/javascript/dashboard/components/widgets/WootWriter/Editor.vue b/app/javascript/dashboard/components/widgets/WootWriter/Editor.vue
index 6093bf6b0..5ee6a1e8b 100644
--- a/app/javascript/dashboard/components/widgets/WootWriter/Editor.vue
+++ b/app/javascript/dashboard/components/widgets/WootWriter/Editor.vue
@@ -6,10 +6,15 @@
       @click="insertMentionNode"
     />
     <canned-response
-      v-if="showCannedMenu && !isPrivate"
+      v-if="shouldShowCannedResponses"
       :search-key="cannedSearchTerm"
       @click="insertCannedResponse"
     />
+    <variable-list
+      v-if="shouldShowVariables"
+      :search-key="variableSearchTerm"
+      @click="insertVariable"
+    />
     <div ref="editor" />
   </div>
 </template>
@@ -31,6 +36,7 @@ import {
 
 import TagAgents from '../conversation/TagAgents';
 import CannedResponse from '../conversation/CannedResponse';
+import VariableList from '../conversation/VariableList';
 
 const TYPING_INDICATOR_IDLE_TIME = 4000;
 
@@ -43,6 +49,7 @@ import {
 import eventListenerMixins from 'shared/mixins/eventListenerMixins';
 import uiSettingsMixin from 'dashboard/mixins/uiSettings';
 import { isEditorHotKeyEnabled } from 'dashboard/mixins/uiSettings';
+import { replaceVariablesInMessage } from 'dashboard/helper/messageHelper';
 import { CONVERSATION_EVENTS } from '../../../helper/AnalyticsHelper/events';
 
 const createState = (content, placeholder, plugins = []) => {
@@ -58,7 +65,7 @@ const createState = (content, placeholder, plugins = []) => {
 
 export default {
   name: 'WootMessageEditor',
-  components: { TagAgents, CannedResponse },
+  components: { TagAgents, CannedResponse, VariableList },
   mixins: [eventListenerMixins, uiSettingsMixin],
   props: {
     value: { type: String, default: '' },
@@ -68,13 +75,18 @@ export default {
     enableSuggestions: { type: Boolean, default: true },
     overrideLineBreaks: { type: Boolean, default: false },
     updateSelectionWith: { type: String, default: '' },
+    enableVariables: { type: Boolean, default: false },
+    enableCannedResponses: { type: Boolean, default: true },
+    variables: { type: Object, default: () => ({}) },
   },
   data() {
     return {
       showUserMentions: false,
       showCannedMenu: false,
+      showVariables: false,
       mentionSearchKey: '',
       cannedSearchTerm: '',
+      variableSearchTerm: '',
       editorView: null,
       range: null,
       state: undefined,
@@ -84,6 +96,14 @@ export default {
     contentFromEditor() {
       return MessageMarkdownSerializer.serialize(this.editorView.state.doc);
     },
+    shouldShowVariables() {
+      return this.enableVariables && this.showVariables && !this.isPrivate;
+    },
+    shouldShowCannedResponses() {
+      return (
+        this.enableCannedResponses && this.showCannedMenu && !this.isPrivate
+      );
+    },
     plugins() {
       if (!this.enableSuggestions) {
         return [];
@@ -103,6 +123,7 @@ export default {
             this.range = args.range;
 
             this.mentionSearchKey = args.text.replace('@', '');
+
             return false;
           },
           onExit: () => {
@@ -142,6 +163,34 @@ export default {
             return event.keyCode === 13 && this.showCannedMenu;
           },
         }),
+        suggestionsPlugin({
+          matcher: triggerCharacters('{{'),
+          suggestionClass: '',
+          onEnter: args => {
+            if (this.isPrivate) {
+              return false;
+            }
+            this.showVariables = true;
+            this.range = args.range;
+            this.editorView = args.view;
+            return false;
+          },
+          onChange: args => {
+            this.editorView = args.view;
+            this.range = args.range;
+
+            this.variableSearchTerm = args.text.replace('{{', '');
+            return false;
+          },
+          onExit: () => {
+            this.variableSearchTerm = '';
+            this.showVariables = false;
+            return false;
+          },
+          onKeyDown: ({ event }) => {
+            return event.keyCode === 13 && this.showVariables;
+          },
+        }),
       ];
     },
   },
@@ -152,6 +201,9 @@ export default {
     showCannedMenu(updatedValue) {
       this.$emit('toggle-canned-menu', !this.isPrivate && updatedValue);
     },
+    showVariables(updatedValue) {
+      this.$emit('toggle-variables-menu', !this.isPrivate && updatedValue);
+    },
     value(newValue = '') {
       if (newValue !== this.contentFromEditor) {
         this.reloadState();
@@ -267,19 +319,22 @@ export default {
 
       return false;
     },
-
     insertCannedResponse(cannedItem) {
+      const updatedMessage = replaceVariablesInMessage({
+        message: cannedItem,
+        variables: this.variables,
+      });
       if (!this.editorView) {
         return null;
       }
 
       let from = this.range.from - 1;
       let node = new MessageMarkdownTransformer(messageSchema).parse(
-        cannedItem
+        updatedMessage
       );
 
-      if (node.textContent === cannedItem) {
-        node = this.editorView.state.schema.text(cannedItem);
+      if (node.textContent === updatedMessage) {
+        node = this.editorView.state.schema.text(updatedMessage);
         from = this.range.from;
       }
 
@@ -296,6 +351,29 @@ export default {
       this.$track(CONVERSATION_EVENTS.INSERTED_A_CANNED_RESPONSE);
       return false;
     },
+    insertVariable(variable) {
+      if (!this.editorView) {
+        return null;
+      }
+      let node = this.editorView.state.schema.text(`{{${variable}}}`);
+      const from = this.range.from;
+
+      const tr = this.editorView.state.tr.replaceWith(
+        from,
+        this.range.to,
+        node
+      );
+
+      this.state = this.editorView.state.apply(tr);
+      this.emitOnChange();
+
+      // The `{{ }}` are added to the message, but the cursor is placed
+      // and onExit of suggestionsPlugin is not called. So we need to manually hide
+      this.showVariables = false;
+      this.$track(CONVERSATION_EVENTS.INSERTED_A_VARIABLE);
+      tr.scrollIntoView();
+      return false;
+    },
 
     emitOnChange() {
       this.editorView.updateState(this.state);
diff --git a/app/javascript/dashboard/components/widgets/conversation/ReplyBox.vue b/app/javascript/dashboard/components/widgets/conversation/ReplyBox.vue
index 56937b3ec..3f4bd012c 100644
--- a/app/javascript/dashboard/components/widgets/conversation/ReplyBox.vue
+++ b/app/javascript/dashboard/components/widgets/conversation/ReplyBox.vue
@@ -63,12 +63,15 @@
         :placeholder="messagePlaceHolder"
         :update-selection-with="updateEditorSelectionWith"
         :min-height="4"
+        :enable-variables="true"
+        :variables="messageVariables"
         @typing-off="onTypingOff"
         @typing-on="onTypingOn"
         @focus="onFocus"
         @blur="onBlur"
         @toggle-user-mention="toggleUserMention"
         @toggle-canned-menu="toggleCannedMenu"
+        @toggle-variables-menu="toggleVariablesMenu"
         @clear-selection="clearEditorSelection"
       />
     </div>
@@ -126,6 +129,12 @@
       @on-send="onSendWhatsAppReply"
       @cancel="hideWhatsappTemplatesModal"
     />
+
+    <woot-confirm-modal
+      ref="confirmDialog"
+      :title="$t('CONVERSATION.REPLYBOX.UNDEFINED_VARIABLES.TITLE')"
+      :description="undefinedVariableMessage"
+    />
   </div>
 </template>
 
@@ -152,7 +161,11 @@ import {
   AUDIO_FORMATS,
 } from 'shared/constants/messages';
 import { BUS_EVENTS } from 'shared/constants/busEvents';
-
+import { replaceVariablesInMessage } from 'dashboard/helper/messageHelper';
+import {
+  getMessageVariables,
+  getUndefinedVariablesInMessage,
+} from 'dashboard/helper/messageHelper';
 import WhatsappTemplates from './WhatsappTemplates/Modal.vue';
 import { buildHotKeys } from 'shared/helpers/KeyboardHelpers';
 import { MESSAGE_MAX_LENGTH } from 'shared/helpers/MessageTypeHelper';
@@ -208,7 +221,6 @@ export default {
       message: '',
       isFocused: false,
       showEmojiPicker: false,
-      showMentions: false,
       attachedFiles: [],
       isRecordingAudio: false,
       recordingAudioState: '',
@@ -216,13 +228,16 @@ export default {
       isUploading: false,
       replyType: REPLY_EDITOR_MODES.REPLY,
       mentionSearchKey: '',
-      hasUserMention: false,
       hasSlashCommand: false,
       bccEmails: '',
       ccEmails: '',
       doAutoSaveDraft: () => {},
       showWhatsAppTemplatesModal: false,
       updateEditorSelectionWith: '',
+      undefinedVariableMessage: '',
+      showMentions: false,
+      showCannedMenu: false,
+      showVariablesMenu: false,
     };
   },
   computed: {
@@ -469,6 +484,12 @@ export default {
       }
       return AUDIO_FORMATS.OGG;
     },
+    messageVariables() {
+      const variables = getMessageVariables({
+        conversation: this.currentChat,
+      });
+      return variables;
+    },
   },
   watch: {
     currentChat(conversation) {
@@ -610,8 +631,9 @@ export default {
     },
     isAValidEvent(selectedKey) {
       return (
-        !this.hasUserMention &&
+        !this.showMentions &&
         !this.showCannedMenu &&
+        !this.showVariablesMenu &&
         this.isFocused &&
         isEditorHotKeyEnabled(this.uiSettings, selectedKey)
       );
@@ -630,11 +652,14 @@ export default {
       });
     },
     toggleUserMention(currentMentionState) {
-      this.hasUserMention = currentMentionState;
+      this.showMentions = currentMentionState;
     },
     toggleCannedMenu(value) {
       this.showCannedMenu = value;
     },
+    toggleVariablesMenu(value) {
+      this.showVariablesMenu = value;
+    },
     openWhatsappTemplateModal() {
       this.showWhatsAppTemplatesModal = true;
     },
@@ -664,7 +689,7 @@ export default {
       };
       this.assignedAgent = selfAssign;
     },
-    async onSendReply() {
+    confirmOnSendReply() {
       if (this.isReplyButtonDisabled) {
         return;
       }
@@ -685,6 +710,30 @@ export default {
         this.$emit('update:popoutReplyBox', false);
       }
     },
+    async onSendReply() {
+      const undefinedVariables = getUndefinedVariablesInMessage({
+        message: this.message,
+        variables: this.messageVariables,
+      });
+      if (undefinedVariables.length > 0) {
+        const undefinedVariablesCount =
+          undefinedVariables.length > 1 ? undefinedVariables.length : 1;
+        this.undefinedVariableMessage = this.$t(
+          'CONVERSATION.REPLYBOX.UNDEFINED_VARIABLES.MESSAGE',
+          {
+            undefinedVariablesCount,
+            undefinedVariables: undefinedVariables.join(', '),
+          }
+        );
+
+        const ok = await this.$refs.confirmDialog.showConfirmation();
+        if (ok) {
+          this.confirmOnSendReply();
+        }
+      } else {
+        this.confirmOnSendReply();
+      }
+    },
     async sendMessage(messagePayload) {
       try {
         await this.$store.dispatch(
@@ -707,9 +756,13 @@ export default {
       this.hideWhatsappTemplatesModal();
     },
     replaceText(message) {
+      const updatedMessage = replaceVariablesInMessage({
+        message,
+        variables: this.messageVariables,
+      });
       setTimeout(() => {
         this.$track(CONVERSATION_EVENTS.INSERTED_A_CANNED_RESPONSE);
-        this.message = message;
+        this.message = updatedMessage;
       }, 100);
     },
     setReplyMode(mode = REPLY_EDITOR_MODES.REPLY) {
diff --git a/app/javascript/dashboard/components/widgets/conversation/VariableList.vue b/app/javascript/dashboard/components/widgets/conversation/VariableList.vue
new file mode 100644
index 000000000..91803327d
--- /dev/null
+++ b/app/javascript/dashboard/components/widgets/conversation/VariableList.vue
@@ -0,0 +1,37 @@
+<template>
+  <mention-box :items="items" @mention-select="handleVariableClick" />
+</template>
+
+<script>
+import { MESSAGE_VARIABLES } from 'shared/constants/messages';
+import MentionBox from '../mentions/MentionBox.vue';
+
+export default {
+  components: { MentionBox },
+  props: {
+    searchKey: {
+      type: String,
+      default: '',
+    },
+  },
+  computed: {
+    items() {
+      return MESSAGE_VARIABLES.filter(variable => {
+        return (
+          variable.label.includes(this.searchKey) ||
+          variable.key.includes(this.searchKey)
+        );
+      }).map(variable => ({
+        label: variable.key,
+        key: variable.key,
+        description: variable.label,
+      }));
+    },
+  },
+  methods: {
+    handleVariableClick(item = {}) {
+      this.$emit('click', item.key);
+    },
+  },
+};
+</script>
diff --git a/app/javascript/dashboard/helper/AnalyticsHelper/events.js b/app/javascript/dashboard/helper/AnalyticsHelper/events.js
index 2b8085e97..b55b5f2c2 100644
--- a/app/javascript/dashboard/helper/AnalyticsHelper/events.js
+++ b/app/javascript/dashboard/helper/AnalyticsHelper/events.js
@@ -3,6 +3,7 @@ export const CONVERSATION_EVENTS = Object.freeze({
   SENT_MESSAGE: 'Sent a message',
   SENT_PRIVATE_NOTE: 'Sent a private note',
   INSERTED_A_CANNED_RESPONSE: 'Inserted a canned response',
+  INSERTED_A_VARIABLE: 'Inserted a variable',
   USED_MENTIONS: 'Used mentions',
 
   APPLY_FILTER: 'Applied filters in the conversation list',
diff --git a/app/javascript/dashboard/helper/messageHelper.js b/app/javascript/dashboard/helper/messageHelper.js
new file mode 100644
index 000000000..773dd086d
--- /dev/null
+++ b/app/javascript/dashboard/helper/messageHelper.js
@@ -0,0 +1,59 @@
+const MESSAGE_VARIABLES_REGEX = /{{(.*?)}}/g;
+export const replaceVariablesInMessage = ({ message, variables }) => {
+  return message.replace(MESSAGE_VARIABLES_REGEX, (match, replace) => {
+    return variables[replace.trim()]
+      ? variables[replace.trim().toLowerCase()]
+      : '';
+  });
+};
+
+const skipCodeBlocks = str => str.replace(/```(?:.|\n)+?```/g, '');
+
+export const getFirstName = ({ user }) => {
+  return user?.name ? user.name.split(' ').shift() : '';
+};
+
+export const getLastName = ({ user }) => {
+  if (user && user.name) {
+    return user.name.split(' ').length > 1 ? user.name.split(' ').pop() : '';
+  }
+  return '';
+};
+
+export const getMessageVariables = ({ conversation }) => {
+  const {
+    meta: { assignee = {}, sender = {} },
+    id,
+  } = conversation;
+
+  return {
+    'contact.name': sender?.name,
+    'contact.first_name': getFirstName({ user: sender }),
+    'contact.last_name': getLastName({ user: sender }),
+    'contact.email': sender?.email,
+    'contact.phone': sender?.phone_number,
+    'contact.id': sender?.id,
+    'conversation.id': id,
+    'agent.name': assignee?.name ? assignee?.name : '',
+    'agent.first_name': getFirstName({ user: assignee }),
+    'agent.last_name': getLastName({ user: assignee }),
+    'agent.email': assignee?.email ?? '',
+  };
+};
+
+export const getUndefinedVariablesInMessage = ({ message, variables }) => {
+  const messageWithOutCodeBlocks = skipCodeBlocks(message);
+  const matches = messageWithOutCodeBlocks.match(MESSAGE_VARIABLES_REGEX);
+  if (!matches) return [];
+
+  return matches
+    .map(match => {
+      return match
+        .replace('{{', '')
+        .replace('}}', '')
+        .trim();
+    })
+    .filter(variable => {
+      return !variables[variable];
+    });
+};
diff --git a/app/javascript/dashboard/helper/specs/messageHelper.spec.js b/app/javascript/dashboard/helper/specs/messageHelper.spec.js
new file mode 100644
index 000000000..7eac6b55e
--- /dev/null
+++ b/app/javascript/dashboard/helper/specs/messageHelper.spec.js
@@ -0,0 +1,138 @@
+import {
+  replaceVariablesInMessage,
+  getFirstName,
+  getLastName,
+  getMessageVariables,
+  getUndefinedVariablesInMessage,
+} from '../messageHelper';
+
+const variables = {
+  'contact.name': 'John Doe',
+  'contact.first_name': 'John',
+  'contact.last_name': 'Doe',
+  'contact.email': 'john.p@example.com',
+  'contact.phone': '1234567890',
+  'conversation.id': 1,
+  'agent.first_name': 'Samuel',
+  'agent.last_name': 'Smith',
+  'agent.email': 'samuel@gmail.com',
+};
+
+describe('#replaceVariablesInMessage', () => {
+  it('returns the message with variable name', () => {
+    const message =
+      'No issues. Hey {{contact.first_name}}, we will send the reset instructions to your email {{ contact.email}}. The {{ agent.first_name }} {{ agent.last_name }} will take care of everything. Your conversation id is {{ conversation.id }}.';
+    expect(replaceVariablesInMessage({ message, variables })).toBe(
+      'No issues. Hey John, we will send the reset instructions to your email john.p@example.com. The Samuel Smith will take care of everything. Your conversation id is 1.'
+    );
+  });
+
+  it('returns the message with variable name having white space', () => {
+    const message = 'hey {{contact.name}} how may I help you?';
+    expect(replaceVariablesInMessage({ message, variables })).toBe(
+      'hey John Doe how may I help you?'
+    );
+  });
+
+  it('returns the message with variable email', () => {
+    const message =
+      'No issues. We will send the reset instructions to your email at {{contact.email}}';
+    expect(replaceVariablesInMessage({ message, variables })).toBe(
+      'No issues. We will send the reset instructions to your email at john.p@example.com'
+    );
+  });
+
+  it('returns the message with multiple variables', () => {
+    const message =
+      'hey {{ contact.name }}, no issues. We will send the reset instructions to your email at {{contact.email}}';
+    expect(replaceVariablesInMessage({ message, variables })).toBe(
+      'hey John Doe, no issues. We will send the reset instructions to your email at john.p@example.com'
+    );
+  });
+
+  it('returns the message if the variable is not present in variables', () => {
+    const message = 'Please dm me at {{contact.twitter}}';
+    expect(replaceVariablesInMessage({ message, variables })).toBe(
+      'Please dm me at '
+    );
+  });
+});
+
+describe('#getFirstName', () => {
+  it('returns the first name of the contact', () => {
+    const assignee = { name: 'John Doe' };
+    expect(getFirstName({ user: assignee })).toBe('John');
+  });
+
+  it('returns the first name of the contact with multiple names', () => {
+    const assignee = { name: 'John Doe Smith' };
+    expect(getFirstName({ user: assignee })).toBe('John');
+  });
+});
+
+describe('#getLastName', () => {
+  it('returns the last name of the contact', () => {
+    const assignee = { name: 'John Doe' };
+    expect(getLastName({ user: assignee })).toBe('Doe');
+  });
+
+  it('returns the last name of the contact with multiple names', () => {
+    const assignee = { name: 'John Doe Smith' };
+    expect(getLastName({ user: assignee })).toBe('Smith');
+  });
+});
+
+describe('#getMessageVariables', () => {
+  it('returns the variables', () => {
+    const conversation = {
+      meta: {
+        assignee: {
+          name: 'Samuel Smith',
+          email: 'samuel@example.com',
+        },
+        sender: {
+          name: 'John Doe',
+          email: 'john.doe@gmail.com',
+          phone_number: '1234567890',
+        },
+      },
+      id: 1,
+    };
+    expect(getMessageVariables({ conversation })).toEqual({
+      'contact.name': 'John Doe',
+      'contact.first_name': 'John',
+      'contact.last_name': 'Doe',
+      'contact.email': 'john.doe@gmail.com',
+      'contact.phone': '1234567890',
+      'conversation.id': 1,
+      'agent.name': 'Samuel Smith',
+      'agent.first_name': 'Samuel',
+      'agent.last_name': 'Smith',
+      'agent.email': 'samuel@example.com',
+    });
+  });
+});
+
+describe('#getUndefinedVariablesInMessage', () => {
+  it('returns the undefined variables', () => {
+    const message = 'Please dm me at {{contact.twitter}}';
+    expect(
+      getUndefinedVariablesInMessage({ message, variables }).length
+    ).toEqual(1);
+    expect(getUndefinedVariablesInMessage({ message, variables })).toEqual(
+      expect.arrayContaining(['contact.twitter'])
+    );
+  });
+  it('skip variables in string with code blocks', () => {
+    const message =
+      'hey {{contact_name}} how are you? ``` code: {{contact_name}} ```';
+    const undefinedVariables = getUndefinedVariablesInMessage({
+      message,
+      variables,
+    });
+    expect(undefinedVariables.length).toEqual(1);
+    expect(undefinedVariables).toEqual(
+      expect.arrayContaining(['contact_name'])
+    );
+  });
+});
diff --git a/app/javascript/dashboard/i18n/locale/en/conversation.json b/app/javascript/dashboard/i18n/locale/en/conversation.json
index efb07d806..5d664e621 100644
--- a/app/javascript/dashboard/i18n/locale/en/conversation.json
+++ b/app/javascript/dashboard/i18n/locale/en/conversation.json
@@ -132,6 +132,14 @@
           "PLACEHOLDER": "Emails separated by commas",
           "ERROR": "Please enter valid email addresses"
         }
+      },
+      "UNDEFINED_VARIABLES": {
+        "TITLE": "Undefined variables",
+        "MESSAGE": "You have {undefinedVariablesCount} undefined variables in your message: {undefinedVariables}. Would you like to send the message anyway?",
+        "CONFIRM": {
+          "YES": "Send",
+          "CANCEL": "Cancel"
+        }
       }
     },
     "VISIBLE_TO_AGENTS": "Private Note: Only visible to you and your team",
diff --git a/app/javascript/dashboard/routes/dashboard/conversation/contact/ConversationForm.vue b/app/javascript/dashboard/routes/dashboard/conversation/contact/ConversationForm.vue
index ff20d7c23..d21c00143 100644
--- a/app/javascript/dashboard/routes/dashboard/conversation/contact/ConversationForm.vue
+++ b/app/javascript/dashboard/routes/dashboard/conversation/contact/ConversationForm.vue
@@ -79,6 +79,7 @@
                   v-model="message"
                   class="message-editor"
                   :class="{ editor_warning: $v.message.$error }"
+                  :enable-variables="true"
                   :placeholder="$t('NEW_CONVERSATION.FORM.MESSAGE.PLACEHOLDER')"
                   @toggle-canned-menu="toggleCannedMenu"
                   @blur="$v.message.$touch"
diff --git a/app/javascript/dashboard/routes/dashboard/settings/canned/AddCanned.vue b/app/javascript/dashboard/routes/dashboard/settings/canned/AddCanned.vue
index ea0ca4b01..95ef3af63 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/canned/AddCanned.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/canned/AddCanned.vue
@@ -21,13 +21,17 @@
         <div class="medium-12 columns">
           <label :class="{ error: $v.content.$error }">
             {{ $t('CANNED_MGMT.ADD.FORM.CONTENT.LABEL') }}
-            <textarea
-              v-model.trim="content"
-              rows="5"
-              type="text"
-              :placeholder="$t('CANNED_MGMT.ADD.FORM.CONTENT.PLACEHOLDER')"
-              @input="$v.content.$touch"
-            />
+            <label class="editor-wrap">
+              <woot-message-editor
+                v-model="content"
+                class="message-editor"
+                :class="{ editor_warning: $v.content.$error }"
+                :enable-variables="true"
+                :enable-canned-responses="false"
+                :placeholder="$t('CANNED_MGMT.ADD.FORM.CONTENT.PLACEHOLDER')"
+                @blur="$v.content.$touch"
+              />
+            </label>
           </label>
         </div>
         <div class="modal-footer">
@@ -56,12 +60,14 @@ import { required, minLength } from 'vuelidate/lib/validators';
 
 import WootSubmitButton from '../../../../components/buttons/FormSubmitButton';
 import Modal from '../../../../components/Modal';
+import WootMessageEditor from 'dashboard/components/widgets/WootWriter/Editor';
 import alertMixin from 'shared/mixins/alertMixin';
 
 export default {
   components: {
     WootSubmitButton,
     Modal,
+    WootMessageEditor,
   },
   mixins: [alertMixin],
   props: {
@@ -125,3 +131,11 @@ export default {
   },
 };
 </script>
+
+<style scoped lang="scss">
+::v-deep {
+  .ProseMirror-menubar {
+    display: none;
+  }
+}
+</style>
diff --git a/app/javascript/dashboard/routes/dashboard/settings/canned/EditCanned.vue b/app/javascript/dashboard/routes/dashboard/settings/canned/EditCanned.vue
index b9b192e18..a1c39ee77 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/canned/EditCanned.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/canned/EditCanned.vue
@@ -18,13 +18,17 @@
         <div class="medium-12 columns">
           <label :class="{ error: $v.content.$error }">
             {{ $t('CANNED_MGMT.EDIT.FORM.CONTENT.LABEL') }}
-            <textarea
-              v-model.trim="content"
-              rows="5"
-              type="text"
-              :placeholder="$t('CANNED_MGMT.EDIT.FORM.CONTENT.PLACEHOLDER')"
-              @input="$v.content.$touch"
-            />
+            <label class="editor-wrap">
+              <woot-message-editor
+                v-model="content"
+                class="message-editor"
+                :class="{ editor_warning: $v.content.$error }"
+                :enable-variables="true"
+                :enable-canned-responses="false"
+                :placeholder="$t('CANNED_MGMT.EDIT.FORM.CONTENT.PLACEHOLDER')"
+                @blur="$v.content.$touch"
+              />
+            </label>
           </label>
         </div>
         <div class="modal-footer">
@@ -51,7 +55,7 @@
 <script>
 /* eslint no-console: 0 */
 import { required, minLength } from 'vuelidate/lib/validators';
-
+import WootMessageEditor from 'dashboard/components/widgets/WootWriter/Editor';
 import WootSubmitButton from '../../../../components/buttons/FormSubmitButton';
 import Modal from '../../../../components/Modal';
 
@@ -59,6 +63,7 @@ export default {
   components: {
     WootSubmitButton,
     Modal,
+    WootMessageEditor,
   },
   props: {
     id: { type: Number, default: null },
@@ -139,3 +144,10 @@ export default {
   },
 };
 </script>
+<style scoped lang="scss">
+::v-deep {
+  .ProseMirror-menubar {
+    display: none;
+  }
+}
+</style>
diff --git a/app/javascript/shared/constants/messages.js b/app/javascript/shared/constants/messages.js
index 70235ce0e..c7a1873ab 100644
--- a/app/javascript/shared/constants/messages.js
+++ b/app/javascript/shared/constants/messages.js
@@ -77,3 +77,50 @@ export const AUDIO_FORMATS = {
   WEBM: 'audio/webm',
   OGG: 'audio/ogg',
 };
+
+export const MESSAGE_VARIABLES = [
+  {
+    label: 'Conversation Id',
+    key: 'conversation.id',
+  },
+  {
+    label: 'Contact Id',
+    key: 'contact.id',
+  },
+  {
+    label: 'Contact name',
+    key: 'contact.name',
+  },
+  {
+    label: 'Contact first name',
+    key: 'contact.first_name',
+  },
+  {
+    label: 'Contact last name',
+    key: 'contact.last_name',
+  },
+  {
+    label: 'Contact email',
+    key: 'contact.email',
+  },
+  {
+    label: 'Contact phone',
+    key: 'contact.phone',
+  },
+  {
+    label: 'Agent name',
+    key: 'agent.name',
+  },
+  {
+    label: 'Agent first name',
+    key: 'agent.first_name',
+  },
+  {
+    label: 'Agent last name',
+    key: 'agent.last_name',
+  },
+  {
+    label: 'Agent email',
+    key: 'agent.email',
+  },
+];
diff --git a/package.json b/package.json
index 971d51f8d..01b348e32 100644
--- a/package.json
+++ b/package.json
@@ -19,7 +19,7 @@
   },
   "dependencies": {
     "@braid/vue-formulate": "^2.5.2",
-    "@chatwoot/prosemirror-schema": "https://github.com/chatwoot/prosemirror-schema.git#beta",
+    "@chatwoot/prosemirror-schema": "https://github.com/chatwoot/prosemirror-schema.git#variable-mention",
     "@chatwoot/utils": "^0.0.10",
     "@hcaptcha/vue-hcaptcha": "^0.3.2",
     "@june-so/analytics-next": "^1.36.5",
diff --git a/yarn.lock b/yarn.lock
index ee23124a5..92cf2fc21 100644
--- a/yarn.lock
+++ b/yarn.lock
@@ -1391,9 +1391,9 @@
     is-url "^1.2.4"
     nanoid "^2.1.11"
 
-"@chatwoot/prosemirror-schema@https://github.com/chatwoot/prosemirror-schema.git#beta":
+"@chatwoot/prosemirror-schema@https://github.com/chatwoot/prosemirror-schema.git#variable-mention":
   version "1.0.0"
-  resolved "https://github.com/chatwoot/prosemirror-schema.git#e74e54cca4acaa4d87f3e0e48d47ffaea283ec88"
+  resolved "https://github.com/chatwoot/prosemirror-schema.git#2205f322e54517c415d54b013742838f2e5faf89"
   dependencies:
     prosemirror-commands "^1.1.4"
     prosemirror-dropcursor "^1.3.2"