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fix: Handle Instagram user consent error for first-time message recipients (#11773)

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Fixes https://linear.app/chatwoot/issue/CW-4510/koalafacebookclienterror-type-oauthexception-code-9010-message-9010-no
This commit is contained in:
Muhsin Keloth
2025-06-20 09:17:56 +05:30
committed by GitHub
parent 578e2ee8db
commit ddada56753
1 changed files with 9 additions and 0 deletions
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9
app/services/instagram/messenger/message_text.rb
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@@ -24,6 +24,15 @@ class Instagram::Messenger::MessageText < Instagram::BaseMessageText
end end
def handle_client_error(error) def handle_client_error(error)
# Handle error code 230: User consent is required to access user profile
# This typically occurs when the connected Instagram account attempts to send a message to a user
# who has never messaged this Instagram account before.
# We can safely ignore this error as per Facebook documentation.
if error.message.include?('230')
Rails.logger.warn error
return
end
Rails.logger.warn("[FacebookUserFetchClientError]: account_id #{@inbox.account_id} inbox_id #{@inbox.id}") Rails.logger.warn("[FacebookUserFetchClientError]: account_id #{@inbox.account_id} inbox_id #{@inbox.id}")
Rails.logger.warn("[FacebookUserFetchClientError]: #{error.message}") Rails.logger.warn("[FacebookUserFetchClientError]: #{error.message}")
ChatwootExceptionTracker.new(error, account: @inbox.account).capture_exception ChatwootExceptionTracker.new(error, account: @inbox.account).capture_exception