diff --git a/app/javascript/dashboard/assets/scss/widgets/_woot-tables.scss b/app/javascript/dashboard/assets/scss/widgets/_woot-tables.scss
index a51d38e83..d229c0738 100644
--- a/app/javascript/dashboard/assets/scss/widgets/_woot-tables.scss
+++ b/app/javascript/dashboard/assets/scss/widgets/_woot-tables.scss
@@ -21,7 +21,7 @@ table {
   tr {
     .show-if-hover {
       opacity: 0;
-      transition: all .2s $ease-in-out-cubic;
+      transition: all 0.2s $ease-in-out-cubic;
     }
 
     &:hover {
diff --git a/app/javascript/packs/sdk.js b/app/javascript/packs/sdk.js
index 1917aa83e..8f2295ff2 100755
--- a/app/javascript/packs/sdk.js
+++ b/app/javascript/packs/sdk.js
@@ -140,19 +140,21 @@ const IFrameHelper = {
       '*'
     );
   },
+  events: {
+    loaded: message => {
+      Cookies.set('cw_conversation', message.config.authToken);
+      IFrameHelper.sendMessage('config-set', {});
+      IFrameHelper.onLoad(message.config.channelConfig);
+      IFrameHelper.setCurrentUrl();
+    },
+    set_auth_token: message => {
+      Cookies.set('cw_conversation', message.authToken);
+    },
+    toggleBubble: () => {
+      bubbleClickCallback();
+    },
+  },
   initPostMessageCommunication: () => {
-    const events = {
-      loaded: message => {
-        Cookies.set('cw_conversation', message.config.authToken);
-        IFrameHelper.sendMessage('config-set', {});
-        IFrameHelper.onLoad(message.config.channelConfig);
-        IFrameHelper.setCurrentUrl();
-      },
-      set_auth_token: message => {
-        Cookies.set('cw_conversation', message.authToken);
-      },
-    };
-
     window.onmessage = e => {
       if (
         typeof e.data !== 'string' ||
@@ -161,8 +163,8 @@ const IFrameHelper = {
         return;
       }
       const message = JSON.parse(e.data.replace('chatwoot-widget:', ''));
-      if (typeof events[message.event] === 'function') {
-        events[message.event](message);
+      if (typeof IFrameHelper.events[message.event] === 'function') {
+        IFrameHelper.events[message.event](message);
       }
     };
   },
diff --git a/app/javascript/widget/App.vue b/app/javascript/widget/App.vue
index 86b86d459..890233796 100755
--- a/app/javascript/widget/App.vue
+++ b/app/javascript/widget/App.vue
@@ -6,17 +6,8 @@
 
 <script>
 import { mapActions } from 'vuex';
-import { setHeader } from './helpers/axios';
-
-export const IFrameHelper = {
-  isIFrame: () => window.self !== window.top,
-  sendMessage: msg => {
-    window.parent.postMessage(
-      `chatwoot-widget:${JSON.stringify({ ...msg })}`,
-      '*'
-    );
-  },
-};
+import { setHeader } from 'widget/helpers/axios';
+import { IFrameHelper } from 'widget/helpers/utils';
 
 export default {
   name: 'App',
diff --git a/app/javascript/widget/assets/scss/_mixins.scss b/app/javascript/widget/assets/scss/_mixins.scss
index 5039b0e94..e38b6488f 100755
--- a/app/javascript/widget/assets/scss/_mixins.scss
+++ b/app/javascript/widget/assets/scss/_mixins.scss
@@ -4,6 +4,11 @@ $shadow-color-2: rgba(0, 0, 0, 0.07);
 $shadow-color-3: rgba(50, 50, 93, .08);
 $shadow-color-4: rgba(0, 0, 0, .05);
 
+$color-shadow-medium: rgba(0, 0, 0, 0.1);
+$color-shadow-light: rgba(0, 0, 0, 0.06);
+$color-shadow-large: rgba(0, 0, 0, 0.25);
+$color-shadow-outline: rgba(66, 153, 225, 0.5);
+
 @mixin normal-shadow {
   box-shadow: 0 $space-small $space-normal $shadow-color-1, 0 $space-smaller $space-slab $shadow-color-2;
 }
@@ -13,8 +18,59 @@ $shadow-color-4: rgba(0, 0, 0, .05);
 }
 
 @mixin placeholder {
-  &::-webkit-input-placeholder {@content}
-  &:-moz-placeholder           {@content}
-  &::-moz-placeholder          {@content}
-  &:-ms-input-placeholder      {@content}
+  &::-webkit-input-placeholder {
+    @content
+  }
+
+  &:-moz-placeholder {
+    @content
+  }
+
+  &::-moz-placeholder {
+    @content
+  }
+
+  &:-ms-input-placeholder {
+    @content
+  }
+}
+
+@mixin shadow {
+  box-shadow: 0 1px 10px -4 $color-shadow-medium,
+    0 1px 5px 2px $color-shadow-light;
+}
+
+
+@mixin shadow-medium {
+  box-shadow: 0 4px 6px -8px $color-shadow-medium,
+    0 2px 4px -4px $color-shadow-light;
+}
+
+
+@mixin shadow-large {
+  box-shadow: 0 10px 15px -16px $color-shadow-medium,
+    0 4px 6px -8px $color-shadow-light;
+}
+
+
+@mixin shadow-big {
+  box-shadow: 0 20px 25px -20px $color-shadow-medium,
+    0 10px 10px -10px $color-shadow-light;
+}
+
+
+@mixin shadow-mega {
+  box-shadow: 0 25px 50px -12px $color-shadow-big;
+}
+
+@mixin shadow-inner {
+  box-shadow: inset 0 2px 4px 0 $color-shadow-light;
+}
+
+@mixin shadow-outline {
+  box-shadow: 0 0 0 3px $color-shadow-outline;
+}
+
+@mixin shadow-none {
+  box-shadow: none;
 }
diff --git a/app/javascript/widget/assets/scss/_variables.scss b/app/javascript/widget/assets/scss/_variables.scss
index fe8bd4bb0..02261e825 100755
--- a/app/javascript/widget/assets/scss/_variables.scss
+++ b/app/javascript/widget/assets/scss/_variables.scss
@@ -91,9 +91,20 @@ $line-height: 1;
 $footer-height: 11.2rem;
 $header-expanded-height: $space-medium * 10;
 
-$font-family: 'Inter', -apple-system, system-ui, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;
+$font-family: 'Inter',
+-apple-system,
+system-ui,
+BlinkMacSystemFont,
+"Segoe UI",
+Roboto,
+"Helvetica Neue",
+Arial,
+sans-serif;
 $ionicons-font-path: '~ionicons/fonts';
 
 $spinkit-spinner-color: $color-white !default;
 $spinkit-spinner-margin: 0 0 0 1.6rem !default;
 $spinkit-size: 1.6rem !default;
+
+// Break points
+$break-point-medium: 667px;
diff --git a/app/javascript/widget/assets/scss/sdk.js b/app/javascript/widget/assets/scss/sdk.js
index bd9ad9054..84bfcb655 100644
--- a/app/javascript/widget/assets/scss/sdk.js
+++ b/app/javascript/widget/assets/scss/sdk.js
@@ -55,10 +55,10 @@ export const SDK_CSS = ` .woot-widget-holder {
 }
 .woot--close:before, .woot--close:after {
   position: absolute;
-  left: 30px;
-  top: 15px;
+  left: 32px;
+  top: 20px;
   content: ' ';
-  height: 33px;
+  height: 24px;
   width: 2px;
   background-color: white;
 }
@@ -86,17 +86,10 @@ export const SDK_CSS = ` .woot-widget-holder {
   }
 
   .woot-widget-bubble.woot--close {
-    top: 8px;
-    right: 8px;
-    box-shadow: none !important;
-    -moz-box-shadow: none !important;
-    -o-box-shadow: none !important;
-    -webkit-box-shadow: none !important;
-    background: transparent !important;
-  }
-
-  .woot--close:before, .woot--close:after {
-    background-color: black;
+    visibility: hidden !important;
+    z-index: -1 !important;
+    opacity: 0;
+    bottom: 60px;
   }
 }
 
diff --git a/app/javascript/widget/components/AgentMessage.vue b/app/javascript/widget/components/AgentMessage.vue
index 023ad4a71..62e478f00 100755
--- a/app/javascript/widget/components/AgentMessage.vue
+++ b/app/javascript/widget/components/AgentMessage.vue
@@ -71,7 +71,7 @@ export default {
     max-width: 88%;
 
     & + .agent-message {
-      margin-bottom: $space-smaller;
+      margin-bottom: $space-micro;
 
       .chat-bubble {
         border-top-left-radius: $space-smaller;
@@ -101,10 +101,10 @@ export default {
 
   .agent-name {
     color: $color-body;
-    font-size: $font-size-default;
+    font-size: $font-size-small;
     font-weight: $font-weight-medium;
-    margin-bottom: $space-small;
-    margin-top: $space-small;
+    margin: $space-small 0;
+    padding-left: $space-micro;
   }
 }
 </style>
diff --git a/app/javascript/widget/components/Branding.vue b/app/javascript/widget/components/Branding.vue
index ae9587fe0..13ca811e9 100644
--- a/app/javascript/widget/components/Branding.vue
+++ b/app/javascript/widget/components/Branding.vue
@@ -24,7 +24,7 @@
   justify-content: center;
   text-align: center;
   text-decoration: none;
-  padding: $space-slab 0;
+  padding: $space-normal 0 $space-slab;
   cursor: pointer;
 
   &:hover {
diff --git a/app/javascript/widget/components/ChatFooter.vue b/app/javascript/widget/components/ChatFooter.vue
index ec25a7d5e..01dbb16ac 100755
--- a/app/javascript/widget/components/ChatFooter.vue
+++ b/app/javascript/widget/components/ChatFooter.vue
@@ -27,6 +27,7 @@ export default {
 <!-- Add "scoped" attribute to limit CSS to this component only -->
 <style scoped lang="scss">
 @import '~widget/assets/scss/variables.scss';
+@import '~widget/assets/scss/mixins.scss';
 
 .footer {
   background: $color-white;
@@ -34,8 +35,7 @@ export default {
   padding: $space-small $space-slab;
   width: 100%;
   border-radius: 7px;
-  box-shadow: 0 20px 25px -10px rgba(0, 0, 0, 0.1),
-    0 10px 10px -10px rgba(0, 0, 0, 0.04) !important;
+  @include shadow-big;
 }
 
 .branding {
diff --git a/app/javascript/widget/components/ChatHeader.vue b/app/javascript/widget/components/ChatHeader.vue
index 8ca73d060..9522fa4bf 100644
--- a/app/javascript/widget/components/ChatHeader.vue
+++ b/app/javascript/widget/components/ChatHeader.vue
@@ -1,15 +1,15 @@
 <template>
-  <header class="header-collapsed" :style="{ background: widgetColor }">
-    <div>
-      <h2 class="title">
-        {{ title }}
-      </h2>
-    </div>
+  <header class="header-collapsed">
+    <h2 class="title">
+      {{ title }}
+    </h2>
+    <span class="close" @click="closeWindow"></span>
   </header>
 </template>
 
 <script>
 import { mapGetters } from 'vuex';
+import { IFrameHelper } from 'widget/helpers/utils';
 
 export default {
   name: 'ChatHeader',
@@ -24,22 +24,60 @@ export default {
       default: '',
     },
   },
+  methods: {
+    closeWindow() {
+      if (IFrameHelper.isIFrame()) {
+        IFrameHelper.sendMessage({
+          event: 'toggleBubble',
+        });
+      }
+    },
+  },
 };
 </script>
 
 <style scoped lang="scss">
 @import '~widget/assets/scss/variables.scss';
+@import '~widget/assets/scss/mixins.scss';
 
 .header-collapsed {
-  background: $color-woot;
+  display: flex;
+  justify-content: space-between;
+  background: $color-white;
   padding: $space-two $space-medium;
   width: 100%;
   box-sizing: border-box;
   color: $color-white;
+  border-bottom-left-radius: $space-small;
+  border-bottom-right-radius: $space-small;
+  @include shadow-large;
 
   .title {
-    font-size: $font-size-big;
+    font-size: $font-size-large;
     font-weight: $font-weight-medium;
+    color: $color-heading;
+  }
+
+  .close {
+    position: relative;
+    margin-right: $space-small;
+
+    &:before,
+    &:after {
+      position: absolute;
+      left: 0;
+      top: $space-smaller;
+      content: ' ';
+      height: $space-normal;
+      width: 2px;
+      background-color: $color-heading;
+    }
+    &:before {
+      transform: rotate(45deg);
+    }
+    &:after {
+      transform: rotate(-45deg);
+    }
   }
 }
 </style>
diff --git a/app/javascript/widget/components/ChatHeaderExpanded.vue b/app/javascript/widget/components/ChatHeaderExpanded.vue
index 7178c7556..d2f020ac6 100755
--- a/app/javascript/widget/components/ChatHeaderExpanded.vue
+++ b/app/javascript/widget/components/ChatHeaderExpanded.vue
@@ -41,15 +41,15 @@ export default {
 
 <style scoped lang="scss">
 @import '~widget/assets/scss/variables.scss';
+@import '~widget/assets/scss/mixins.scss';
 
 .header-expanded {
   background: $color-white;
   padding: $space-larger $space-medium $space-large;
   width: 100%;
   box-sizing: border-box;
-  border-radius: 1.6rem;
-  box-shadow: 0 10px 15px -16px rgba(0, 0, 0, 0.1),
-    0 4px 6px -8px rgba(0, 0, 0, 0.05) !important;
+  border-radius: $space-normal;
+  @include shadow-large;
 
   @media only screen and (min-device-width: 320px) and (max-device-width: 480px) {
     border-radius: 0;
diff --git a/app/javascript/widget/components/UserMessage.vue b/app/javascript/widget/components/UserMessage.vue
index cf59feab0..3a15fa518 100755
--- a/app/javascript/widget/components/UserMessage.vue
+++ b/app/javascript/widget/components/UserMessage.vue
@@ -46,6 +46,7 @@ export default {
     }
     & + .agent-message {
       margin-top: $space-normal;
+      margin-bottom: $space-micro;
     }
     .message-wrap {
       margin-right: $space-small;
diff --git a/app/javascript/widget/components/UserMessageBubble.vue b/app/javascript/widget/components/UserMessageBubble.vue
index 1517f2995..f3814de7a 100755
--- a/app/javascript/widget/components/UserMessageBubble.vue
+++ b/app/javascript/widget/components/UserMessageBubble.vue
@@ -44,7 +44,7 @@ export default {
   font-size: $font-size-default;
   line-height: 1.5;
   max-width: 80%;
-  padding: $space-small $space-two;
+  padding: $space-small $space-normal;
   text-align: left;
 
   a {
diff --git a/app/javascript/widget/components/template/EmailInput.vue b/app/javascript/widget/components/template/EmailInput.vue
index 210307470..2979dadc6 100644
--- a/app/javascript/widget/components/template/EmailInput.vue
+++ b/app/javascript/widget/components/template/EmailInput.vue
@@ -17,7 +17,7 @@
         :disabled="$v.email.$invalid"
         :style="{ background: widgetColor, borderColor: widgetColor }"
       >
-        <i v-if="!uiFlags.isUpdating" class="ion-android-arrow-forward" />
+        <i v-if="!uiFlags.isUpdating" class="ion-ios-arrow-forward" />
         <spinner v-else />
       </button>
     </form>
diff --git a/app/javascript/widget/helpers/utils.js b/app/javascript/widget/helpers/utils.js
index 42d936047..42257bd4e 100755
--- a/app/javascript/widget/helpers/utils.js
+++ b/app/javascript/widget/helpers/utils.js
@@ -8,3 +8,13 @@ export const arrayToHashById = array =>
     newMap[obj.id] = obj;
     return newMap;
   }, {});
+
+export const IFrameHelper = {
+  isIFrame: () => window.self !== window.top,
+  sendMessage: msg => {
+    window.parent.postMessage(
+      `chatwoot-widget:${JSON.stringify({ ...msg })}`,
+      '*'
+    );
+  },
+};
diff --git a/app/javascript/widget/views/Home.vue b/app/javascript/widget/views/Home.vue
index 3cfa73b43..69eb9a183 100755
--- a/app/javascript/widget/views/Home.vue
+++ b/app/javascript/widget/views/Home.vue
@@ -75,6 +75,21 @@ export default {
     width: 100%;
     display: flex;
     flex-direction: column;
+    position: relative;
+
+    &:before {
+      content: '';
+      position: absolute;
+      top: -$space-normal;
+      left: 0;
+      width: 100%;
+      height: $space-normal;
+      background: linear-gradient(
+        to top,
+        $color-background,
+        rgba($color-background, 0)
+      );
+    }
   }
 
   .input-wrap {
diff --git a/app/views/widget_tests/index.html.erb b/app/views/widget_tests/index.html.erb
index 6b8cd29a5..b5e0fa385 100644
--- a/app/views/widget_tests/index.html.erb
+++ b/app/views/widget_tests/index.html.erb
@@ -1,3 +1,5 @@
+<meta name="viewport" content="width=device-width, initial-scale=1, maximum-scale=1, user-scalable=0" />
+
 <script>
 (function(d,t) {
   var BASE_URL = '';
diff --git a/package.json b/package.json
index 9884c3347..12af1d514 100644
--- a/package.json
+++ b/package.json
@@ -8,7 +8,8 @@
     "test": "jest --no-cache",
     "test:watch": "jest --watch --no-cache",
     "test:coverage": "jest --no-cache --collectCoverage",
-    "webpacker-start": "webpack-dev-server -d --config webpack.dev.config.js --content-base public/ --progress --colors"
+    "webpacker-start": "webpack-dev-server -d --config webpack.dev.config.js --content-base public/ --progress --colors",
+    "start:dev": "foreman start -f ./Procfile.dev"
   },
   "dependencies": {
     "@babel/polyfill": "^7.6.0",