Fixes [CW-5540](https://linear.app/chatwoot/issue/CW-5540/feat-allow-retry-a-failed-message-sendout),
https://github.com/chatwoot/chatwoot/issues/12333
## Type of change
- [x] New feature (non-breaking change which adds functionality)
## How Has This Been Tested?
### Screenshot
<img width="196" height="113" alt="image"
src="https://github.com/user-attachments/assets/8b4a1aa9-c75c-4169-b4a2-e89148647e91"
/>
## Checklist:
- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [x] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
---------
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
This PR delivers the first slice of the voice channel: inbound call
handling. When a customer calls a configured voice
number, Chatwoot now creates a new conversation and shows a dedicated
call bubble in the UI. As the call progresses
(ringing, answered, completed), its status updates in real time in both
the conversation list and the call bubble, so
agents can instantly see what’s happening. This focuses on the inbound
flow and is part of breaking the larger voice
feature into smaller, functional, and testable units; further
enhancements will follow in subsequent PRs.
references: #11602 , #11481
## Testing
- Configure a Voice inbox in Chatwoot with your Twilio number.
- Place a call to that number.
- Verify a new conversation appears in the Voice inbox for the call.
- Open it and confirm a dedicated voice call message bubble is shown.
- Watch status update live (ringing/answered); hang up and see it change
to completed in both the bubble and conversation
list.
- to test missed call status, make sure to hangup the call before the
please wait while we connect you to an agent message plays
## Screens
<img width="400" alt="Screenshot 2025-09-03 at 3 11 25 PM"
src="https://github.com/user-attachments/assets/d6a1d2ff-2ded-47b7-9144-a9d898beb380"
/>
<img width="700" alt="Screenshot 2025-09-03 at 3 11 33 PM"
src="https://github.com/user-attachments/assets/c25e6a1e-a885-47f7-b3d7-c3e15eef18c7"
/>
<img width="700" alt="Screenshot 2025-09-03 at 3 11 57 PM"
src="https://github.com/user-attachments/assets/29e7366d-b1d4-4add-a062-4646d2bff435"
/>
<img width="442" height="255" alt="Screenshot 2025-09-04 at 11 55 01 PM"
src="https://github.com/user-attachments/assets/703126f6-a448-49d9-9c02-daf3092cc7f9"
/>
---------
Co-authored-by: Muhsin <muhsinkeramam@gmail.com>
# Pull Request Template
## Description
Fixes#11761. See the issue for the details.
## Type of change
Please delete options that are not relevant.
- [x] Bug fix (non-breaking change which fixes an issue)
- [ ] New feature (non-breaking change which adds functionality)
- [ ] Breaking change (fix or feature that would cause existing
functionality not to work as expected)
- [ ] This change requires a documentation update
## How Has This Been Tested?
I deployed a modified version of Chatwoot with this patch and tested.
## Checklist:
- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] I have commented on my code, particularly in hard-to-understand
areas
- [x] I have made corresponding changes to the documentation (not
applicable)
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works (not sure how to do this)
- [x] New and existing unit tests pass locally with my changes
- [x] Any dependent changes have been merged and published in downstream
modules
---------
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
Show captain messages under the name of the assistant which generated
the message.
- Add support for `Captain::Assistant` sender type
- Add push_event_data for captain_assistants
- Add activity message handler for captain_assistants
- Update UI to show captain messages under the name of the assistant
- Fix the issue where openAI errors when image is sent
- Add support for custom name of the assistant
---------
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
This PR fixes an issue where messages from the agent bot were incorrectly displayed as "BOT" with a missing avatar. It now correctly shows the agent bot’s name and avatar URL in the message list.
Just making it easier to test and merge
https://github.com/chatwoot/chatwoot/pull/10796.
This PR does the following:
- Removes the change on br + br condition.
- Support 1x, 1.5x, 2x playbacks
- Add a hover on the agent avatar
This PR has the following fixes
1. Remove leading `:` in inbox view push message content
2. Styles for block quotes in text
3. Better condition for checking bot message
4. Use dompurify
This PR has fixes for the following issues
- Inconsistent spacing between meta and text in text bubble
- Activity bubble overflows for longer text (for now I have truncated
it, I'll work with @absurdiya on a better solution)
- Ugly lookinh gradient for expand button on email bubble
- Email bubble overflow issues and text rendering issues
- Alignment for error message
- Minute-wise grouping not working
- Link color should not be blue
- Use `gray-3` for bubble background instead of `gray-4`
To test this, set the `useNextBubble` value to `true` in the
localstorage. Here's a quick command to run in the console
```js
localStorage.setItem('useNextBubble', true)
```
```js
localStorage.setItem('useNextBubble', false)
```
---------
Co-authored-by: Pranav <pranavrajs@gmail.com>
