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assignment_v2/assignment_service
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5 Commits

Author SHA1 Message Date
Tanmay Sharma
ca14eba448 fix review changes 2025-08-29 14:49:13 +07:00
Tanmay Sharma
eacfa2e19a feat: add assignment service 2025-08-28 17:03:11 +07:00
Sojan Jose
f6d7f3b665 fix: assignee_changed callback not getting triggered during conversation creation (#9334) 
The reload method in our callback was refreshing the object and hence the saved_change_to_assignee_id? Method wasn't working in the following callbacks.

This impacted the listeners subscribing to the event `ASSIGNEE_CHANGE`, `TEAM_CHANGE` etc
 2024-05-06 11:48:17 -07:00
Sojan Jose
7e3a4d2c20 fix: Adds assignee as a participant during auto-assign (#6789) 
- Ensures that the assignee is added as a participant during auto-assign
 2023-03-30 11:39:53 +05:30
Sojan Jose
2ecb2ca0f0 feat: Enable Capacity Config UI (#5164) 
- Enables Capacity Config in UI
- Rewrite auto assignment Logic to consider only online agents

fixes: #4990
 2022-08-16 16:58:23 +05:30