Sojan Jose
a2d0e60a88
fix: Get online status from db when not present in cache [CW-3233] ( #9477 )
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Previously, we returned the static value 'online' when the status was
not present in the Redis cache. This PR changes it to fall back to the
DB value and updates the cache in such cases.
fixes:
https://linear.app/chatwoot/issue/CW-3233/write-a-back-up-for-online-status-in-case-if-redis-keys-are-not
2024-05-15 21:23:19 -07:00
Sojan Jose
2ecb2ca0f0
feat: Enable Capacity Config UI ( #5164 )
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- Enables Capacity Config in UI
- Rewrite auto assignment Logic to consider only online agents
fixes : #4990
2022-08-16 16:58:23 +05:30
Sojan Jose
8e75b3fc2a
chore: Remove stale contact presence records ( #5205 )
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fixes : chatwoot/product#493
2022-08-05 12:51:39 +02:00
Sojan Jose
8db5a528ef
chore: Roundrobin should consider auto-offline false config ( #5160 )
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Previously round-robin conversation assignment logic wasn't considering the case where the Agent who had auto-offline config set as false.
fixes : #4780
2022-08-01 15:32:34 +02:00
Sojan Jose
9a8a0bd865
feat: Ability to customize the online presence duration ( #4385 )
2022-04-05 15:20:34 +05:30
Sojan Jose
c54aae21ff
chore: Move agent availability to Account level ( #3074 )
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- Move agent availability to the account level
2021-10-07 13:21:46 +05:30
Sojan Jose
88b2469dc8
feat: Add API to get the active contacts ( #1313 )
2020-10-05 23:30:27 +05:30
Sojan Jose
0fc0dc1683
Chore: Refactor round robin logic ( #1015 )
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Co-authored-by: Pranav Raj S <pranav@thoughtwoot.com >
2020-07-08 00:14:07 +05:30
Sojan Jose
43147b3163
Chore: Fix presence for current user ( #1001 )
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Co-authored-by: Pranav Raj Sreepuram <pranavrajs@gmail.com >
2020-07-04 20:03:16 +05:30
Sojan Jose
c98907db49
Feature: Availability Statuses ( #874 )
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Co-authored-by: Pranav Raj S <pranav@thoughtwoot.com >
2020-07-04 11:42:47 +05:30
Pranav Raj S
0b31e14132
Feature: Add online status to each user ( #452 )
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* Feature: Add online status to each user
* Add OnlineStatusable, add availability status to thumbnail
2020-02-02 22:49:16 +05:45
