Sojan Jose
2ecb2ca0f0
feat: Enable Capacity Config UI ( #5164 )
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- Enables Capacity Config in UI
- Rewrite auto assignment Logic to consider only online agents
fixes : #4990
2022-08-16 16:58:23 +05:30
Sojan Jose
8e75b3fc2a
chore: Remove stale contact presence records ( #5205 )
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fixes : chatwoot/product#493
2022-08-05 12:51:39 +02:00
Sojan Jose
8db5a528ef
chore: Roundrobin should consider auto-offline false config ( #5160 )
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Previously round-robin conversation assignment logic wasn't considering the case where the Agent who had auto-offline config set as false.
fixes : #4780
2022-08-01 15:32:34 +02:00
Sojan Jose
9a8a0bd865
feat: Ability to customize the online presence duration ( #4385 )
2022-04-05 15:20:34 +05:30
Sojan Jose
c54aae21ff
chore: Move agent availability to Account level ( #3074 )
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- Move agent availability to the account level
2021-10-07 13:21:46 +05:30
Sojan Jose
88b2469dc8
feat: Add API to get the active contacts ( #1313 )
2020-10-05 23:30:27 +05:30
Sojan Jose
0fc0dc1683
Chore: Refactor round robin logic ( #1015 )
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Co-authored-by: Pranav Raj S <pranav@thoughtwoot.com >
2020-07-08 00:14:07 +05:30
Sojan Jose
43147b3163
Chore: Fix presence for current user ( #1001 )
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Co-authored-by: Pranav Raj Sreepuram <pranavrajs@gmail.com >
2020-07-04 20:03:16 +05:30
Sojan Jose
c98907db49
Feature: Availability Statuses ( #874 )
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Co-authored-by: Pranav Raj S <pranav@thoughtwoot.com >
2020-07-04 11:42:47 +05:30
Pranav Raj S
0b31e14132
Feature: Add online status to each user ( #452 )
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* Feature: Add online status to each user
* Add OnlineStatusable, add availability status to thumbnail
2020-02-02 22:49:16 +05:45
