108 Commits

Author SHA1 Message Date
Shivam Mishra
6829328182 fix(filters): correct null matching logic [CW-5741] (#12627)
This PR fixes a bug came from assuming the old null check only mattered
for the `is_not_present` filter.

The fix keeps `not_equal_to` working but lets each operator decide what
to do with `null`. Presence filters look at a shared `isNullish` flag,
text filters still rely on `contains`, and date filters skip
conversations with no timestamp. The new spec covers the null-assignee
scenario for both `equal_to` and `not_equal_to` so we don’t miss this
again.
2025-10-09 18:19:20 +05:30
Shivam Mishra
699731d351 fix: display_id to id mapping not handled (#12426)
The frontend filtering didn't handle the `id` to `display_id` mapping of
conversations. This PR fixes it

---------

Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
2025-09-12 17:46:27 +05:30
Shivam Mishra
4ebfae8b44 fix: date filter breaking in custom view (#12132)
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
2025-08-08 17:56:49 +05:30
Shivam Mishra
27bce50210 fix: Incorrect date parsing in matchesFilter (#11679)
The `matchesFilter` is a utility that checks the incoming payload
against a filter and returns `true` or `false`.
For the `greater_than` and `less_than` filter specifically, the date
parsing would fail when the timestamp was a 10 digit number.

This PR solves this by adding a `coerceToDate` method that tries to
parse the given value to a Date object as correctly as possible before
comparing.

Ref: https://github.com/chatwoot/utils/pull/53
2025-06-05 19:38:56 -05:00
Sojan Jose
273c277d47 feat: Add conversation delete feature (#11677)
<img width="1240" alt="Screenshot 2025-06-05 at 12 39 04 AM"
src="https://github.com/user-attachments/assets/0071cd23-38c3-4638-946e-f1fbd11ec845"
/>


## Changes

Give the admins an option to delete conversation via the context menu

- enable conversation deletion in routes and controller
- expose delete API on conversations
- add delete option in conversation context menu and integrate with card
and list
- implement store action and mutation for delete
- update i18n with new strings

fixes: https://github.com/chatwoot/chatwoot/issues/947

---------

Co-authored-by: iamsivin <iamsivin@gmail.com>
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
Co-authored-by: Pranav <pranavrajs@gmail.com>
2025-06-05 15:53:17 -05:00
Shivam Mishra
07a39f4b42 feat: Enforce role permissions on filtered page (#11638)
Fixes: https://github.com/chatwoot/chatwoot/issues/11610

Demo:
https://www.loom.com/share/c9181b42619044379ba01e0ac913801d?sid=e306fe30-ce80-47ac-83e5-92132a99f464
2025-05-30 15:19:42 +05:30
Sivin Varghese
6b767dbe94 fix: Duplicate attachments when navigating back to a conversation (#11472)
# Pull Request Template

## Description

Fixes
[CW-4330](https://linear.app/chatwoot/issue/CW-4330/bug-attachments-in-gallery-view-gets-duplicated-when-you-navigate-back)

**Cause**
When navigating back to a previously viewed conversation, attachments
were being duplicated in the Gallery View. This occurred because the
`SET_ALL_ATTACHMENTS` mutation was appending new attachments to existing
ones `(attachments.push(...data))` instead of replacing them. Each time
a user returned to a conversation, the attachment list would grow,
showing duplicate images.

**Solution**
Updated the `SET_ALL_ATTACHMENTS` mutation to replace the entire
attachments array instead of appending to it. This change ensures
attachments are cleared before adding new ones when returning to a
previously viewed conversation, preventing duplicates.

## Type of change

- [x] Bug fix (non-breaking change which fixes an issue)

## How Has This Been Tested?

### Loom video

https://www.loom.com/share/b2472c07e95843f6879724b19ef89311?sid=eed42238-b4bc-4dbe-8ede-a25a13b4610d

## Checklist:

- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
2025-05-14 15:40:11 -07:00
Shivam Mishra
73dcf539ed feat: allow role based filtering on the frontend (#11246)
This pull request introduces frontend role filtering to allStatusChat
getter. The key changes include the addition of a new helper function to
get the user's role, updates to the conversation filtering logic to
incorporate role and permissions, and the addition of unit tests for the
new filtering logic.

---------

Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
2025-04-09 11:46:20 -07:00
Shivam Mishra
50efd28d16 feat: Add support for frontend filtering of conversations (#11111)
This pull request includes significant changes to the filtering logic
for conversations in the frontend, here's a summary of the changes

This includes adding a `matchesFilters` method that evaluates a
conversation against the applied filters. It does so by first evaluating
all the conditions, and later converting the results into a JSONLogic
object that can be evaluated according to Postgres operator precedence

### Alignment Specs

To ensure the frontend and backend implementations always align, we've
added tests on both sides with same cases, for anyone fixing any
regressions found in the frontend implementation, they need to ensure
the existing tests always pass.

Test Case | JavaScript Spec | Ruby Spec | Match?
-- | -- | -- | --
**A AND B OR C** | Present | Present | Yes
Matches when all conditions are true | Present | Present | Yes
Matches when first condition is false but third is true | Present |
Present | Yes
Matches when first and second conditions are false but third is true |
Present | Present | Yes
Does not match when all conditions are false | Present | Present | Yes
**A OR B AND C** | Present | Present | Yes
Matches when first condition is true | Present | Present | Yes
Matches when second and third conditions are true | Present | Present |
Yes
**A AND B OR C AND D** | Present | Present | Yes
Matches when first two conditions are true | Present | Present | Yes
Matches when last two conditions are true | Present | Present | Yes
**Mixed Operators (A AND (B OR C) AND D)** | Present | Present | Yes
Matches when all conditions in the chain are true | Present | Present |
Yes
Does not match when the last condition is false | Present | Present |
Yes

---------

Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
Co-authored-by: Pranav <pranav@chatwoot.com>
2025-03-24 19:39:04 -07:00
Shivam Mishra
f67b20b203 feat: remove sentry log and allow same timestamp (#11100) 2025-03-18 15:08:28 +05:30
Shivam Mishra
00556bd55a feat: ignore out of sync messages (#11058)
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
2025-03-12 14:48:05 +05:30
Vishnu Narayanan
616bbced9c feat: allow copilot use without connecting an inbox (#10992)
This PR allows Copilot to be used without connecting the Captain assistant to an inbox. Currently, if Captain is enabled on an account, it takes over conversations and responds directly to users. This PR enables the use of Captain as a Copilot without allowing it to respond to users. Additionally, it allows using a different assistant for Copilot instead of the default Captain assistant.

The selection logic for the Copilot assistant follows this order of preference:

- If the user has selected a specific assistant, it takes first preference for Copilot.
- If the above is not available, the assistant connected to the inbox takes preference.
- If neither of the above is available, the first assistant in the account takes preference.
2025-02-28 15:20:39 -08:00
Shivam Mishra
84822a013a fix: inconsistent reply box cc update (#10799)
This PR target two issues

### CC & BCC not updated correctly

When moving from one conversation to another, the store may not have the
list of all the messages. A fetch is subsequently made to get the
messages. However, this update does not trigger the `currentChat`
watcher. This PR fixes it by adding a new watcher on
`currentChat.messages`.

We also update the `setCCAndToEmailsFromLastChat` method to reset the
`cc`, `bcc` and `to` fields if the last email is not found. This ensures
that the data is not carried forward from a previous email

Fixes: https://github.com/chatwoot/chatwoot/issues/10477

### To address are not added correctly to the `CC`

If the `to` address of a previous email has multiple recipient, there
was no case to add them to the CC.

Fixes: https://github.com/chatwoot/chatwoot/issues/8925

---

Depends on: https://github.com/chatwoot/utils/pull/41
2025-02-11 17:45:59 +05:30
Shivam Mishra
1ccfb4e3db fix: sentry issues (#10695)
1. Ensure audio player ref is accessible before triggering calls
([Sentry](https://chatwoot-p3.sentry.io/issues/6221981610))
2. Use correct default for attachments, this was incorrectly set to
`null` in a previous PR
([Sentry](https://chatwoot-p3.sentry.io/issues/5966738120))
3. Fix `lastNonActivityMessage` is not present
([Sentry](https://chatwoot-p3.sentry.io/issues/6116038455))
4. Fix `Alt+J` & `Alt+K` shortcuts not working
([Sentry](https://chatwoot-p3.sentry.io/issues/6075125384))

---------

Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
2025-01-16 15:49:48 +05:30
Shivam Mishra
25c61aba25 feat(v4): Add new conversation filters component (#10502)
Co-authored-by: Pranav <pranav@chatwoot.com>
Co-authored-by: Pranav <pranavrajs@gmail.com>
2024-11-27 20:05:54 -08:00
Shivam Mishra
42f6621afb feat: Vite + vue 3 💚 (#10047)
Fixes https://github.com/chatwoot/chatwoot/issues/8436
Fixes https://github.com/chatwoot/chatwoot/issues/9767
Fixes https://github.com/chatwoot/chatwoot/issues/10156
Fixes https://github.com/chatwoot/chatwoot/issues/6031
Fixes https://github.com/chatwoot/chatwoot/issues/5696
Fixes https://github.com/chatwoot/chatwoot/issues/9250
Fixes https://github.com/chatwoot/chatwoot/issues/9762

---------

Co-authored-by: Pranav <pranavrajs@gmail.com>
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
2024-10-02 00:36:30 -07:00
Pranav
c344f2b9cf fix: Handle the case where message has no attachments (#9902)
Fix the broken message sending due to the errors in attachment update PR
https://github.com/chatwoot/chatwoot/pull/9784

Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
2024-08-07 09:57:12 +05:30
Shivam Mishra
e393bcf125 fix: Update the logic to handle attachments in a conversation (#9784)
When the chat is viewed, a function `fetchAllAttachments` is run to get all attachments for a particular conversation. This function, before updating the record creates the `attachments` property on the `chat` object in the store.
If in any case this function fails, the `attachments` property is not created, and when the code reaches the `dashboard/store/modules/conversations/index.js` the error occurs

This PR fixes it by ensuring that `SET_ALL_ATTACHMENTS` is always run. And it handles the default case as well


---

Sentry Issue:
[CHATWOOT-FRONTEND-APP-5Y](https://chatwoot-p3.sentry.io/issues/5459056982/)

```
TypeError: Cannot read properties of undefined (reading 'some')
  at forEach(./app/javascript/dashboard/store/modules/conversations/index.js:160:31)
  at Array.forEach(<anonymous>)
  at mutations(./app/javascript/dashboard/store/modules/conversations/index.js:159:27)
  at handler(./node_modules/vuex/dist/vuex.js:771:7)
  at forEach(./node_modules/vuex/dist/vuex.js:470:9)
  at Array.forEach(<anonymous>)
  at fn(./node_modules/vuex/dist/vuex.js:469:13)
  at Store.prototype._withCommit(./node_modules/vuex/dist/vuex.js:574:5)
  at Store.prototype.commit(./node_modules/vuex/dist/vuex.js:468:10)
  at this.commit(./node_modules/vuex/dist/vuex.js:420:21)
  at call(./app/javascript/dashboard/store/modules/conversations/actions.js:273:7)
  at tryCatch(./node_modules/videojs-record/dist/videojs.record.js:2868:27)
  at _invoke(./node_modules/videojs-record/dist/videojs.record.js:3088:32)
  at prototype[method](./node_modules/videojs-record/dist/videojs.record.js:2921:31)
  at as(/packs/js/application-cf716bca3c984faeb095.js:4:76)
  at as(/packs/js/application-cf716bca3c984faeb095.js:4:76)
  at nrWrapper(/app/accounts/81898/conversations/95:6:17817)
```

---------

Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
Co-authored-by: Sojan Jose <sojan@pepalo.com>
Co-authored-by: Pranav <pranav@chatwoot.com>
2024-08-06 18:13:41 -07:00
Sivin Varghese
af90f21cfd feat: Reconnect logic (#9453)
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
Co-authored-by: Shivam Mishra <scm.mymail@gmail.com>
2024-06-03 15:54:19 +05:30
Fayaz Ahmed
b474929f5e chore: Replace eventBus with mitt.js [CW-3275] (#9539)
# Replace the deprecated `eventBus` with mitt.js

## Description

Since eventBus and it's respective methods are deprecated and removed
from all future releases of vue, this was blocking us from migrating.
This PR replaces eventBus with
[mitt](https://github.com/developit/mitt). I have created a wrapper
mitt.js to simulate the same old event names so it's backwards
compatible, without making a lot of changes.


Fixes # (issue)

## Type of change

Please delete options that are not relevant.

- [x] Bug fix (non-breaking change which fixes an issue)
- [ ] New feature (non-breaking change which adds functionality)
- [ ] Breaking change (fix or feature that would cause existing
functionality not to work as expected)
- [ ] This change requires a documentation update

## How Has This Been Tested?

1. Made sure all the places we're listening to bus events are working as
expected.
2. Respective specsf or the events from mitt.


## Checklist:

- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] I have commented on my code, particularly in hard-to-understand
areas
- [x] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [x] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [x] Any dependent changes have been merged and published in downstream
modules
2024-05-31 15:50:36 +05:30
Sivin Varghese
e3eca47c31 feat: Split reconnect logic PR (store) (#9520)
# Pull Request Template

## Description

This PR includes store filter parts split from this [Reconnect
PR](https://github.com/chatwoot/chatwoot/pull/9453)
2024-05-30 12:29:55 +05:30
Sivin Varghese
0d13c11c44 fix: Right click Snooze is not working (#9498) 2024-05-22 13:03:49 +05:30
Sai Warang
fc6a22b072 fix:Avoid adding all new conversations when on a custom view (#8905) 2024-02-12 07:10:53 -08:00
Pranav Raj S
2c7f93978e fix: Update broken specs (#8651)
- Use fakeTimer for time.spec.js
- Use default sort as last_activity_at_desc
- Update specs for getAllConversations getter
2024-01-05 13:09:09 -08:00
Sivin Varghese
3adaa2d602 fix: Retry message not working if the conversation has an external issue (#8529) 2023-12-13 15:46:10 +05:30
Muhsin Keloth
60a312ace5 feat: Advanced conversation sort options (#8532)
Co-authored-by: Pranav Raj S <pranav@chatwoot.com>
2023-12-12 19:59:31 -08:00
Sivin Varghese
2daf1ae827 feat: Event to capture the message signature feature (#7760)
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
2023-08-21 13:30:21 +07:00
Sojan Jose
e3b8c1fbb5 fix: Include waiting on agent conversations to unattended view (#7667)
Updating the `unattended` tab to include conversations where the customer responded and is awaiting an agent's response.

Previously it showed only the conversations where the first response was pending.

Co-authored-by: Pranav Raj S <pranav@chatwoot.com>
2023-08-15 15:09:10 -07:00
Pranav Raj S
9de2edd300 fix: Cannot read properties of undefined (reading 'filter') (#7522) 2023-07-13 15:56:28 -07:00
Shivam Mishra
7c080fa9fa feat: label suggestion UI (#7480) 2023-07-13 09:16:09 +05:30
Clairton Rodrigo Heinzen
986abde531 fix: Cannot use 'in' operator to search for 'last_activity_at' (#7447) 2023-07-03 14:12:47 -07:00
Pranav Raj S
93daaea19b feat: Add a sort option for conversations waiting for a reply from an agent (#7364) 2023-06-21 13:20:39 -07:00
Pranav Raj S
c8fac08e0b fix: Cannot read properties of undefined (reading 'some') (#7278)
Fixes https://linear.app/chatwoot/issue/CW-2041/typeerror-cannot-read-properties-of-undefined-reading-some
Fixes https://linear.app/chatwoot/issue/CW-2042/typeerror-cannot-read-properties-of-undefined-reading-filter
2023-06-08 20:12:14 -07:00
Sivin Varghese
b333d0c986 feat: Attachments view (#7156)
* feat: Attachments view with key shortcuts and dynamically updates when user delete or sent new attachments

---------

Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
2023-06-05 19:21:47 +05:30
Muhsin Keloth
87f758ee1f feat: Order conversations by priority (#7053) 2023-05-11 12:56:43 +05:30
Muhsin Keloth
59433d9d3c feat: Adds the ability to sort conversations (#6853)
* Add sort filter

* Change UI

* Change filter

* Complete sort by filters

* Style fixes

* Fix default sort

* Update app/javascript/dashboard/components/widgets/conversation/ConversationBasicFilter.vue

Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>

* Update app/javascript/dashboard/components/widgets/conversation/ConversationBasicFilter.vue

Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>

* Update app/javascript/dashboard/components/ChatList.vue

Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>

* Added translation

* Added review fixes

* Add more updates

* Code cleanups

* Update last_activity_at on message received event

* Cleans up the design for chatlist and icons

* Fix sort

* Remove inline styles

* Add tag along with the title

---------

Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
Co-authored-by: Pranav Raj S <pranav@chatwoot.com>
Co-authored-by: Nithin David Thomas <1277421+nithindavid@users.noreply.github.com>
2023-05-05 17:08:32 -07:00
Shivam Mishra
0874aeee2d feat: priority UI (#6966) 2023-04-24 19:00:08 +05:30
Muhsin Keloth
815322b27a feat: Refetch the active conversation messages on action cable reconnect (#6790) 2023-04-24 10:17:12 +05:30
Nithin David Thomas
09ce85b30d Chore: moves localstorage helper as a shared utility (#6838)
* Chore: moves localstorage helper as a shared utility and refactors constants

* Refactors constants file

* Fixes merge conflicts

* Delete constants.js

---------

Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
2023-04-11 15:50:46 +05:30
Pranav Raj S
6000028f64 feat: Allow agents/admins to copy the link to a message (#5912) 2023-03-26 22:58:42 -07:00
Pranav Raj S
d666afd757 chore: Refactor messages to support right click context menu (#6748) 2023-03-24 13:49:44 -07:00
Sojan Jose
ca1adb9960 feat: conversation participants (#4145)
Fixes #241
Fixes: chatwoot/product#648

Co-authored-by: Aswin Dev P.S <aswindevps@gmail.com>
Co-authored-by: Nithin David Thomas <1277421+nithindavid@users.noreply.github.com>
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
Co-authored-by: Pranav Raj S <pranav@chatwoot.com>
2023-02-16 13:35:06 +05:30
Pranav Raj S
80784e3cab feat: Add Google Translate API Integration (#6454) 2023-02-15 20:50:45 -08:00
fgrep
a86c2705e9 Fix: more events tracking for SaaS (#6234) (#6298) 2023-01-19 17:19:27 +05:30
Shivam Mishra
37b9816827 feat: more events tracking for SaaS (#6234) 2023-01-17 21:53:40 -08:00
Pranav Raj S
69bed3e08d fix: Update unread_messages count in WhatsApp inboxes (#6154)
* fix: Update unread_count from backend instead of computing on the frontend

* Fix spec

* Remove status indicator on private notifications

* CodeClimate fix

* CodeClimate
2022-12-30 13:54:37 -08:00
Pranav Raj S
6200559123 chore: Update analytics events (#6050) 2022-12-08 20:53:13 -08:00
Nithin David Thomas
85b52a1d3f feat: Add a view for unattended conversations (#5890)
Co-authored-by: Pranav Raj S <pranav@chatwoot.com>
2022-11-29 08:18:00 -08:00
Sojan Jose
606fc9046a feat: Allow users to mark a conversation as unread (#5924)
Allow users to mark conversations as unread.
Loom video: https://www.loom.com/share/ab70552d3c9c48b685da7dfa64be8bb3

fixes: #5552

Co-authored-by: Pranav Raj S <pranav@chatwoot.com>
2022-11-24 10:55:45 +03:00
Muhsin Keloth
92724576af fix: Update conversation read status indicator logic (#5777) 2022-10-31 09:35:48 -07:00