58 Commits

Author SHA1 Message Date
Sivin Varghese
1f0b56b96e feat: Changelog card components (#12673)
# Pull Request Template

## Description

This PR introduces a new changelog component that can be used in the
sidebar.

Fixes
https://linear.app/chatwoot/issue/CW-5776/changelog-card-ui-component

## Type of change

- [x] New feature (non-breaking change which adds functionality)

## How Has This Been Tested?

### Screencast



https://github.com/user-attachments/assets/42e77e82-388a-4fc9-9b37-f3d0ea1a9d7f







## Checklist:

- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules

---------

Co-authored-by: Muhsin <muhsinkeramam@gmail.com>
2025-10-27 14:39:49 +05:30
Sivin Varghese
79793a5435 chore: Update Guyana's country dial code from +595 to +592 (#12510)
# Pull Request Template

## Description

This PR updates Guyana's country dial code from +595 to +592

Fixes https://github.com/chatwoot/chatwoot/issues/12501 ,
[CW-5669](https://linear.app/chatwoot/issue/CW-5669/incorrect-country-code)

## Type of change

- [x] Bug fix (non-breaking change which fixes an issue)


## Checklist:

- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
2025-09-24 12:42:15 +05:30
Muhsin Keloth
99997a701a feat: Add twilio content templates (#12277)
Implements comprehensive Twilio WhatsApp content template support (Phase
1) enabling text, media, and quick reply templates with proper parameter
conversion, sync capabilities, and feature flag protection.

###  Features Implemented

  **Template Types Supported**

  - Basic Text Templates: Simple text with variables ({{1}}, {{2}})
  - Media Templates: Image/Video/Document templates with text variables
  - Quick Reply Templates: Interactive button templates
- Phase 2 (Future): List Picker, Call-to-Action, Catalog, Carousel,
Authentication templates

  **Template Synchronization**

- API Endpoint: POST
/api/v1/accounts/{account_id}/inboxes/{inbox_id}/sync_templates
  - Background Job: Channels::Twilio::TemplatesSyncJob
  - Storage: JSONB format in channel_twilio_sms.content_templates
  - Auto-categorization: UTILITY, MARKETING, AUTHENTICATION categories

 ###  Template Examples Tested


  #### Text template
```
  { "name": "greet", "language": "en" }
```
  #### Template with variables
```
  { "name": "order_status", "parameters": [{"type": "body", "parameters": [{"text": "John"}]}] }
```

  #### Media template with image
```
  { "name": "product_showcase", "parameters": [
    {"type": "header", "parameters": [{"image": {"link": "image.jpg"}}]},
    {"type": "body", "parameters": [{"text": "iPhone"}, {"text": "$999"}]}
  ]}
```
#### Preview

<img width="1362" height="1058" alt="CleanShot 2025-08-26 at 10 01
51@2x"
src="https://github.com/user-attachments/assets/cb280cea-08c3-44ca-8025-58a96cb3a451"
/>

<img width="1308" height="1246" alt="CleanShot 2025-08-26 at 10 02
02@2x"
src="https://github.com/user-attachments/assets/9ea8537a-61e9-40f5-844f-eaad337e1ddd"
/>

#### User guide

https://www.chatwoot.com/hc/user-guide/articles/1756195741-twilio-content-templates

---------

Co-authored-by: Copilot <175728472+Copilot@users.noreply.github.com>
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
2025-08-29 16:13:25 +05:30
Sivin Varghese
39dfa35229 feat: Add channel-specific file upload rules and size limits (#12237) 2025-08-26 22:23:39 +05:30
Muhsin Keloth
1230d1f251 chore: Added support for inbox variables (#11952) 2025-07-30 11:07:18 +04:00
Sivin Varghese
24ea968b00 chore: Remove older UI (#11720) 2025-07-01 09:43:44 +05:30
Sivin Varghese
d0611cb7f2 feat: Improve CSAT responses (#11485)
# Pull Request Template

## Description

This PR introduces basic customization options for the CSAT survey:

* **Display Type**: Option to use star ratings instead of emojis.
* **Message Text**: Customize the survey message (up to 200 characters).
* **Survey Rules**: Send surveys based on labels — trigger when a
conversation has or doesn't have a specific label.

Fixes
https://linear.app/chatwoot/document/improve-csat-responses-a61cf30e054e

## Type of change

- [x] New feature (non-breaking change which adds functionality)

## How Has This Been Tested?

### Loom videos

**Website Channel (Widget)**

https://www.loom.com/share/7f47836cde7940ae9d17b7997d060a18?sid=aad2ad0a-140a-4a09-8829-e01fa2e102c5

**Email Channel (Survey link)**

https://www.loom.com/share/e92f4c4c0f73417ba300a25885e093ce?sid=4bb006f0-1c2a-4352-a232-8bf684e3d757

## Checklist:

- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [x] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules

---------

Co-authored-by: Pranav <pranavrajs@gmail.com>
2025-05-16 14:18:52 +05:30
Shivam Mishra
3630277d00 fix: Update flag from countries.js (#11401) 2025-05-01 09:03:36 -07:00
Muhsin Keloth
ce55e80bb4 chore: Add the support for xml file in attachment (#11328)
# Pull Request Template

## Description

Please include a summary of the change and issue(s) fixed. Also, mention
relevant motivation, context, and any dependencies that this change
requires.
Fixes # (issue)

## Type of change

Please delete options that are not relevant.

- [ ] Bug fix (non-breaking change which fixes an issue)
- [ ] New feature (non-breaking change which adds functionality)
- [ ] Breaking change (fix or feature that would cause existing
functionality not to work as expected)
- [ ] This change requires a documentation update

## How Has This Been Tested?

Please describe the tests that you ran to verify your changes. Provide
instructions so we can reproduce. Please also list any relevant details
for your test configuration.


## Checklist:

- [ ] My code follows the style guidelines of this project
- [ ] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [ ] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [ ] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
2025-04-17 14:31:52 +05:30
Muhsin Keloth
ae0b68147e chore: Reply window fixes (#11242)
- Fixed the can reply window links.
- Added the supported file types for Instagram.
2025-04-04 13:03:41 +05:30
Sivin Varghese
9220afce6e feat: Insert captain response to reply editor (#10581) 2024-12-13 15:13:16 +05:30
Sivin Varghese
af90f21cfd feat: Reconnect logic (#9453)
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
Co-authored-by: Shivam Mishra <scm.mymail@gmail.com>
2024-06-03 15:54:19 +05:30
Pranav
ae5ef73e91 fix: Update the voice note format to MP3 to fix the delivery issues (#9448)
Use MP3 as the default format to send voice notes recorded from
Chatwoot. This change was made to fix the issue of Telegram voice notes
not working with the error `WEBPAGE_CURL_FAILED` .

Telegram treats the mp3 recordings as audio attachments. Once we can
identify a fix for the original issue, we will revisit the `ogg`
implementation.

---------

Co-authored-by: Sojan Jose <sojan@pepalo.com>
2024-05-15 17:53:45 -07:00
Muhsin Keloth
60a312ace5 feat: Advanced conversation sort options (#8532)
Co-authored-by: Pranav Raj S <pranav@chatwoot.com>
2023-12-12 19:59:31 -08:00
Muhsin Keloth
fdc1123b18 feat: Add support for attachments(image and video) in LINE channel (#8425) 2023-12-01 07:23:35 +05:30
Nithin David Thomas
39d0748a5b feat: Lets users insert connected portal article into replies [CW-2282] (#8117)
- Lets users insert connected portal articles into replies

https://linear.app/chatwoot/issue/CW-2282/list-all-the-top-articles-from-the-connected-help-center
https://linear.app/chatwoot/issue/CW-1453/container-view-for-showing-search-input-and-result-items
2023-11-04 02:57:25 -07:00
Shivam Mishra
7ffa669c5c feat: Implement message bubble reply to (#8068)
Co-authored-by: Pranav Raj S <pranav@chatwoot.com>
2023-10-11 22:04:12 +05:30
Shivam Mishra
cbae95422d feat: Implement reply to for reply editor (#8063)
Co-authored-by: Pranav Raj S <pranav@chatwoot.com>
2023-10-10 19:13:12 +05:30
Shivam Mishra
081c845c56 chore: Remove twitter actions (#8079) 2023-10-10 16:48:58 +05:30
Sivin Varghese
759a66dd21 feat: Add the ability to send attachment in new conversation (#7913) 2023-10-10 09:34:36 +05:30
Pranav Raj S
71e9566854 Revert "feat: Ability to send attachment in new conversation (#7698)" (#7903) 2023-09-12 20:57:49 +05:30
Sivin Varghese
8bc2bc6d40 feat: Ability to send attachment in new conversation (#7698)
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
2023-09-08 12:12:24 +05:30
Muhsin Keloth
91c1061214 feat: Add more AI options (#7502)
Co-authored-by: Shivam Mishra <scm.mymail@gmail.com>
Co-authored-by: Nithin David Thomas <1277421+nithindavid@users.noreply.github.com>
Co-authored-by: Pranav Raj S <pranav@chatwoot.com>
2023-07-16 12:25:16 -07:00
Shivam Mishra
1a81245987 feat: Update label suggestion visibility (#7525) 2023-07-14 19:20:03 -07:00
Shivam Mishra
7c080fa9fa feat: label suggestion UI (#7480) 2023-07-13 09:16:09 +05:30
Pranav Raj S
b57063a8b8 feat: Support dark mode in login pages (#7420)
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
2023-07-01 07:49:52 +05:30
Shivam Mishra
105f9a27d2 feat: more CSAT filters (#7038)
* refactor: use grid instead of flex

* refactor: let the parent layout decide the spacing

* feat: add a separate date-range component

* refactor: use new date-range component

* fix: destructure all options

* refactor: separate group by component

* refactor: better handle group by data

* fix: defaul group by

* refactor: variable naming

* refactor: use DATE_RANGE_OPTIONS directly

* chore: update platform in gemfile.lock

* refactor: trigger fetch on filter change

* refactor: remove redundant method

* refactor: simplify methods and emitting

* refactor: simplify filter logic

* refactor: simplify fetching

* refactor: imports

* refactor: prop name

* refactor: CSAT response to use new APIs

* refactor: use common filter event

* refactor: use computed value for validGroupBy

* refactor: better function names

* refactor: rename prop

* refactor: remove redundant props

* refactor: separate agents filter component

* feat: add labels filter

* feat: add inboxes filter

* fix: event

* refactor: send label and inbox along with request payload

* feat: add inbox filter

* feat: add inbox to download

* refactor: use request payload from computed property

* refactor: params

* feat: add team to csat filters

* feat: add team to csat filters

* feat: add filter for rating

* feat: reverse options

* feat: add labels for ratings and translations

* feat: update translation

* fix: margin and spacing

* fix: trailing whitespace

* feat: add tests for filters

* chore: move files

* feat: add try catch with alerts

* feat: update import

* fix: imports

* Updates broken imports

---------

Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
Co-authored-by: Nithin David Thomas <1277421+nithindavid@users.noreply.github.com>
2023-05-18 22:50:46 +05:30
Muhsin Keloth
87f758ee1f feat: Order conversations by priority (#7053) 2023-05-11 12:56:43 +05:30
giquieu
520bdabefe fix: Record audio in wav format for web/facebook (#7046) 2023-05-10 12:29:56 +05:30
Muhsin Keloth
815322b27a feat: Refetch the active conversation messages on action cable reconnect (#6790) 2023-04-24 10:17:12 +05:30
Shivam Mishra
a34729c153 feat: add activity message for priority change (#6933)
* feat: add priority const

* feat: add toggle priority method

* feat: update controller route and specs

* refactor: status change method

* refactor: abstract label change and mute activity

* feat: add priority change_activity

* fix: interpolation for previous_changes

* refactor: reduce cognitive complexity of priority_change_activity

* refactor: move priority activity message handler to a separate module

* refactor: move typing logic to a service

* refactor: tests to reduce complexity

* fix: typo

* fix: constants

* fix: priority conditions

* fix: add a response

* fix: argument destructuring in I18n.t

---------

Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
2023-04-20 16:41:53 +05:30
Sivin Varghese
c9ce9e5b8f feat: Improved country code in contact form view. (#6801)
* feat: Improved country code in contact.

* chore: Minor fixes

* chore: Minor fixes

* chore: Adds arrow key navigation and cursor pointer

* chore: Minor fix

* chore: Code clean up

* chore: Handle outside click

---------

Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>, Nithin David
2023-04-17 20:32:09 +05:30
Pranav Raj S
70e7530cb4 feat: Setup context menu for message (#6750) 2023-03-24 16:20:19 -07:00
Muhsin Keloth
d9a1154977 feat: Support variables in canned response (#6077)
- Added the option to insert variables in canned responses.
- Populate variables on selecting a canned response.
- Show a warning if there are any undefined variables in the message before sending a message.
2023-01-24 13:06:50 +05:30
Muhsin Keloth
c9cae01cb4 fix: Support audio in safari browser (#5943) 2022-12-05 12:30:56 +05:30
Clairton Rodrigo Heinzen
edcbd53425 feat: Read/Delivery status for Whatsapp Cloud API (#5157)
Process field statuses received in webhook WhatsApp cloud API

ref: #1021

Co-authored-by: Sojan <sojan@pepalo.com>
Co-authored-by: Nithin David <1277421+nithindavid@users.noreply.github.com>
2022-11-29 15:51:37 +03:00
Pranav Raj S
4bb5e812ba fix: Allow ending the conversation if snoozed or pending (#5793) 2022-11-03 13:47:24 -07:00
Sivin Varghese
8bc560752f fix: File validations for Twilio WhatsApp Channel (#5294)
Fixes: #5289 #2971

- Removed unsupported attachment file format from Twilio WhatsApp Channel. https://www.twilio.com/docs/whatsapp/guidance-whatsapp-media-messages

- Added 5 MB attachment file limit for Twilio SMS Channel.
2022-08-23 18:35:31 +05:30
Muhsin Keloth
20f3568583 feat: Portals store integration (#5185) 2022-08-08 15:47:32 +05:30
Fayaz Ahmed
ef850eda0f feat: Add the SDK method to programatically toggle live chat bubble (#4223)
Co-authored-by: Pranav Raj S <pranav@chatwoot.com>
2022-05-06 19:30:48 +05:30
Muhsin Keloth
80d83b401c feat: Show refresh modal on action cable disconnect (#4010) 2022-02-18 11:09:43 +05:30
Sojan Jose
6fe5484119 chore: Allow more filetypes in uploads (#3557)
- Allowing the ability to upload more common file types like zip, Docx etc
- Fallback for image bubble when the image URL isn't available

fixes: #3270

Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
Co-authored-by: Nithin David <1277421+nithindavid@users.noreply.github.com>
2021-12-20 23:50:37 +05:30
Fayaz Ahmed
d7cfe6858e feat: Add advanced contact filters (#3471)
Co-authored-by: Tejaswini <tejaswini@chatwoot.com>
Co-authored-by: Pranav Raj S <pranav@chatwoot.com>
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
2021-12-02 19:12:44 -08:00
Pranav Raj S
0899f62912 fix: Use bus.$off to remove listeners on destroy (#3478) 2021-11-30 10:45:36 +05:30
Pranav Raj S
1a8b8f0900 chore: Move referrerHost to appConfig store (#3433) 2021-11-22 15:05:29 +05:30
Muhsin Keloth
ab77e03c92 feat: Render conversation custom attributes (#3065) 2021-10-30 07:09:46 +05:30
Muhsin Keloth
cf785123a5 feat: One off campaign UI (#2621) 2021-07-15 13:31:43 +05:30
Pranav Raj S
cb44eb2964 feat: Add CSAT reports (#2608) 2021-07-14 10:20:06 +05:30
Muhsin Keloth
15085cfb98 feat: Conversation transcript in widget (#2549) 2021-07-13 11:31:21 +05:30
Muhsin Keloth
f0f66c7da6 feat: Add ability to create a new conversation if the previous conversation is resolved (#2512)
Co-authored-by: Pranav Raj S <pranav@chatwoot.com>
2021-06-30 21:09:44 +05:30