24 Commits

Author SHA1 Message Date
Shivam Mishra
02c4863d95 feat: improve article search ranking (#11640) 2025-06-03 12:01:17 +05:30
Pranav
bce1f58e86 chore: Update LLM formatter classes to include additional details (#11491)
This PR introduces support for optionally exposing more data during LLM
function calls. This will be useful as we expand Copilot’s capabilities.

Changes included:
- Add support for ArticleLlmFormatter
- Add missing specs for ContactLLMFormatter and ArticleLLMFormatter
- Add additional spec for ConversationLLMFormatter based on config
2025-05-15 17:47:37 -07:00
Pranav
bf5e4a92dd chore: Limit the number of articles retrieved by widget (#11095)
The UI displays only six articles, and this update introduces a per_page
parameter to control the number of articles returned per API call. The
value is capped between 1 and 100, with a default fallback if a lower
number is set.

This change is necessary due to high website traffic, where excessive
payloads are returned without adding value.

**Changes:** 
- Add index to status, account_id, portal_id, views.
- Add per_page param in the API.
- Update the code in the frontend to fetch only 6
2025-03-15 14:10:12 -07:00
Sivin Varghese
a3855a8d1d feat(v4): Update the help center portal design (#10296)
Co-authored-by: Pranav <pranavrajs@gmail.com>
2024-10-23 22:09:36 -07:00
Pranav
d79d9e8b46 fix: Include uncategorized articles in the all article section to allow edit/delete (#10153)
Fixes https://github.com/chatwoot/chatwoot/issues/9935
Fixes https://github.com/chatwoot/chatwoot/issues/8213

The articles were grouped by category, with locale being a derived
attribute from the category. If a category was deleted, the article
wouldn't appear on the dashboard. However, due to a bug, it would show
up in the uncategorized section on the public portal, leaving agents
unable to edit or update the article.

To address this issue, I've added a locale attribute directly to the
article. This attribute is automatically set from the category or the
portal's default locale if not supplied. The API parameters now use this
attribute to filter articles. As a result, the dashboard will display
articles even if they're not associated with a category, improving the
overall workflow.

**Main updates:** 
- Add locale attribute to the Article model. Add db migration to back
fill the data based on the above logic.
- Add a new scope search_by_locale and use it instead of
search_by_category_locale.
- Update the ERB template to include the locale filter.
- Move from `joins` to `left_outer_joins` to include the articles with
no categories.

---------

Co-authored-by: Sojan <sojan@pepalo.com>
2024-09-23 23:39:03 -07:00
Sojan Jose
42a457ff5d feat: Use embeddings in help center search (#9227) 2024-04-15 16:35:23 -07:00
Sojan Jose
7776b74126 chore: Apply fixes for items in rubocop_todo [CW-1806] (#8864)
This PR addresses several items listed in our rubocop_todo by implementing the necessary corrections and enhancements. As a result, we are now able to remove the rubocop_todo file entirely, streamlining our codebase and ensuring adherence to our coding standards.

fixes: https://linear.app/chatwoot/issue/CW-1806/chore-rubocop-audit
2024-02-07 13:36:04 +04:00
Pranav Raj S
a6a0e78bbe feat: Sort articles based on views (#7599) 2023-07-24 20:27:43 -07:00
Tejaswini Chile
847d7ea082 feat: Add support to uncategorized articles (#6912) 2023-05-02 15:35:26 +05:30
Shivam Mishra
ca2506a941 feat: allow sorting of articles (#6833)
* feat: sort by position

* chore: whitespace change

* feat: add border bottom color to list item

* feat: allow dragging articles

* feat: add migration to reorder all articles

* feat: add onsort method

* feat: finish UI sorting

* feat: show 50 per page in articles list

* feat: add article sorting methods

* feat: patch up reorder action with the API

* refactor: better naming

* chore: add comments

* feat: attach position to article before create

* feat: move article to end if moved between categories

* chore: add comments

* chore: update version

* fix: don't change position if previous category was nil

* fix: condition to trigger update on category change

* refactor: store new_position

* refactor: use grid instead of table

* feat: add snug spacing

* feat: add grab-icon

* feat: add grab icon to list

* refactor: show draggable only for category page

* feat: add update_positions as a class method

---------

Co-authored-by: Nithin David Thomas <1277421+nithindavid@users.noreply.github.com>
2023-04-17 14:43:10 +05:30
Tejaswini Chile
8f4d4798c2 feat: Backend changes for article and categories ordering (#6655) 2023-03-13 17:39:07 +05:30
Pranav Raj S
98ff185d42 chore: Add formatting for the view count (#6447) 2023-02-13 14:29:14 -08:00
Shubham Kumar
4d92cafd3f feat: Order articles by updated_at (#6324)
* feat: Order articles by updated_at

* Sort before pagination

---------

Co-authored-by: Fayaz Ahmed <15716057+fayazara@users.noreply.github.com>
Co-authored-by: Vishnu Narayanan <vishnu@chatwoot.com>
Co-authored-by: Nithin David Thomas <1277421+nithindavid@users.noreply.github.com>
2023-01-31 17:28:14 +05:30
Tejaswini Chile
782165478b fix: Update article count in portal admin dashboard (#5647)
Co-authored-by: Pranav Raj S <pranav@chatwoot.com>
2022-10-21 13:43:15 -07:00
Tejaswini Chile
57fcb79d71 fix: Article slug auto saves (#5524)
- Auto save article slug
2022-09-30 07:25:23 -07:00
Tejaswini Chile
c1c57fb2cd fix: Add slug to articles (#5500) 2022-09-27 12:27:18 -07:00
Sojan Jose
74fdfffe08 fix: Notification page breakages (#5236)
- Remove the cascading foreign key indexes
- Add migration to clean up existing objects

fixes: #4285
2022-08-10 13:46:46 +02:00
Tejaswini Chile
596b611fc0 fix: search with status and author (#5152) 2022-08-02 15:28:27 +05:30
Tejaswini Chile
5727928600 fix: help center clearing minor bugs (#5075) 2022-07-22 15:01:07 +05:30
Tejaswini Chile
fdf449dc87 Feat: Article public apis (#4955) 2022-07-08 17:24:38 +05:30
Tejaswini Chile
029209a634 feat: Portal and Category public APIs (#4946) 2022-07-05 17:15:38 +05:30
Tejaswini Chile
ae59d0a343 feat: CRUD operation for associated articles to current article (#4912) 2022-07-04 20:29:44 +05:30
Tejaswini Chile
ae72757d23 feat: APIs for Articles (#4777)
Fixes: #4802
2022-06-13 15:56:49 +05:30
Tejaswini Chile
938fb887c4 feat: Portal endpoint (#4633) 2022-05-16 13:59:59 +05:30