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57 Commits

Author SHA1 Message Date
Pranav
8faccba052 chore: Update the precision of the updated_at timestamp in conversation model (#10875) 
Use to_f instead of to_i to preserve the millisecond precision in the UI.
 2025-02-10 20:22:11 -08:00
Pranav
02000de905 chore: Add updated_at attribute to the conversation event (#10873) 
This PR adds updated_at attribute to the conversation event.
 2025-02-10 19:33:26 -08:00
Sojan Jose
4e28481f27 feat: Conversation API to return applied_sla and sla_events (#9174) 
* chore: Add sla_events to push_event_data

* chore: Return SLA details in the API

* chore: feature lock sla push event data

* Update _conversation.json.jbuilder

* chore: rubocop fixes
 2024-04-01 23:30:07 +05:30
Sojan Jose
3dae3ff3ad feat: Conversation update API for sla_policy_id (#8973) 
- Add an endpoint for updating conversation attributes (priority / sla_policy_id )
- Swagger spec
- minor chores around the conversation API/spec

Fixes: https://linear.app/chatwoot/issue/CW-2100/feat-backend-api-to-update-the-sla-of-a-conversation
 2024-03-14 17:22:32 +05:30
Pranav Raj S
890515edfd feat(perf): Cache labels on the conversation model (#8527) 2023-12-11 18:27:55 -08:00
Pranav Raj S
ebefb2e201 fix: Consider the emails where in-reply-to header has multiple values (#7715) 
- Return the first message id for now to avoid the errors and subsequently missing the message.
- Use .last instead of .first to avoid expensive query.
- Fix array response in response bot.

Fixes:  https://linear.app/chatwoot/issue/CW-2358/activerecordstatementinvalid-pgdatatypemismatch-error-argument-of-and
 2023-08-11 17:53:57 -07:00
Pranav Raj S
bafff90f18 chore: Add account_id scope for conversation.messages (#7707) 2023-08-10 23:02:53 -07:00
Pranav Raj S
1a06bfd69c fix: Force account_id in message filters (#7705) 2023-08-10 21:58:25 -07:00
Pranav Raj S
1cac2e86c3 fix: Limit count query to return only 10 values (#7704) 2023-08-10 19:30:02 -07:00
Jordan Brough
a7bc855486 refactor: Remove deprecated "belongs_to" relationships in Message (#7434) 
- Remove the deprecated columns in message model
 2023-07-27 11:41:34 +03:00
Pranav Raj S
93daaea19b feat: Add a sort option for conversations waiting for a reply from an agent (#7364) 2023-06-21 13:20:39 -07:00
Shivam Mishra
cac9fe1880 Revert "feat(perf): update query to reduce N+1 impact [CW-1926] (#7228)" (#7271) 
This reverts commit f28533bc47.
 2023-06-15 16:23:56 +05:30
Sojan Jose
117d5301b4 chore: API documentation updates for CSAT surveys (#7255) 
- Expose conversation uuid in APIs
- swagger documentation for cast survey update via public/message/update endpoints
- swagger documentation for survey/responses/conversation_uuid endpoint

Fixes: #6328
 2023-06-05 21:14:01 +05:30
Shivam Mishra
f28533bc47 feat(perf): update query to reduce N+1 impact [CW-1926] (#7228) 
* feat: update query to reduce N+1 impact

* feat: remove channel eager loading

fixes the error: ActiveRecord::EagerLoadPolymorphicError Exception: Cannot eagerly load the polymorphic association :channel

* test: fix search test

* chore: revert change
 2023-06-02 11:11:55 +05:30
Shivam Mishra
958c0d7946 feat(perf): improve performance of conversation filter API [CW-1605] (#7120) 
* feat(perf): don't use count

* feat(perf): include messages in the conversation query

* feat: include contact inboxes

* refactor: use blank?
 2023-05-22 16:03:11 +05:30
Muhsin Keloth
59433d9d3c feat: Adds the ability to sort conversations (#6853) 
* Add sort filter

* Change UI

* Change filter

* Complete sort by filters

* Style fixes

* Fix default sort

* Update app/javascript/dashboard/components/widgets/conversation/ConversationBasicFilter.vue

Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>

* Update app/javascript/dashboard/components/widgets/conversation/ConversationBasicFilter.vue

Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>

* Update app/javascript/dashboard/components/ChatList.vue

Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>

* Added translation

* Added review fixes

* Add more updates

* Code cleanups

* Update last_activity_at on message received event

* Cleans up the design for chatlist and icons

* Fix sort

* Remove inline styles

* Add tag along with the title

---------

Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
Co-authored-by: Pranav Raj S <pranav@chatwoot.com>
Co-authored-by: Nithin David Thomas <1277421+nithindavid@users.noreply.github.com>
 2023-05-05 17:08:32 -07:00
Shivam Mishra
0874aeee2d feat: priority UI (#6966) 2023-04-24 19:00:08 +05:30
Sivin Varghese
9782f71bdf feat: Shows the last activity, created at timestamp in the same row (#6267) 2023-01-23 21:50:16 +05:30
Nithin David Thomas
85b52a1d3f feat: Add a view for unattended conversations (#5890) 
Co-authored-by: Pranav Raj S <pranav@chatwoot.com>
 2022-11-29 08:18:00 -08:00
Pranav Raj S
66044a0dc3 feat: Show last non-activity messages in the chat list (#5864) 2022-11-16 15:43:55 -08:00
Geophilus Durairaj
bd445216e9 fix: DEPRECATION WARNING: Rendering actions with '.' in the name is deprecated (#5560) 
fixes the warning: Rendering actions with '.' in the name is deprecated
 2022-10-05 17:24:34 -07:00
Sojan Jose
791d90c6b7 chore: Migrate PubSub Token to contact inbox (#3434) 
At present, the websocket pubsub tokens are present at the contact objects in chatwoot. A better approach would be to have these tokens at the contact_inbox object instead. This helps chatwoot to deliver the websocket events targetted to the specific widget connection, stop contact events from leaking into other chat sessions from the same contact.

Fixes #1682
Fixes #1664

Co-authored-by: Pranav Raj S <pranav@chatwoot.com>
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
 2021-11-22 23:32:17 +05:30
Pranav Raj S
57abdc4d5f feat: Display "Snoozed Until" time on conversation header (#3028) 2021-09-29 19:33:51 +05:30
Tejaswini Chile
54bdb2957f feat: Add assignee last seen to conversations (#3069) 
- Adds assignee last seen attribute to conversations
 2021-09-23 20:59:10 +05:30
Muhsin Keloth
0c24df96a8 chore: Conversation custom attribute APIs (#3024) 2021-09-22 10:46:48 +05:30
Nithin David Thomas
c99c63cd79 Feat: Assign conversations to teams. (#1849) 2021-03-15 18:37:03 +05:30
Sojan Jose
5d5e75ce9c Chore: Fix Deserialisation Error in Jobs (#1683) 
- Ignore Jobs on de-serialization error
- Show empty conversations in chat UI
Fixes: #1480
 2021-01-31 13:05:07 +05:30
Pranav Raj S
b6ca77158c fix: Limit the number of unread messages returned in the API (#1504) 2020-12-10 23:30:38 +05:30
Pranav Raj S
870a24126e fix: Display assignee only if the assignee has access to the account (#1500) 2020-12-08 22:49:47 +05:30
Pranav Raj S
3bb2d27646 chore: Use agent partial instead of user in conversation API (#1333) 2020-10-10 21:57:09 +05:30
Pranav Raj S
399f9e004a fix: Use last_activity_at instead of updated_at for sorting (#1281) 
Co-authored-by: Akash Srivastava <akash.srivastava.1911@gmail.com>
 2020-10-05 22:52:43 +05:30
Sony Mathew
fc7b84d612 Chore: Fix N+1 queries in dashboard side (#1254) 
* Chore: Fix N+1 queries in dashboard side

Fixed a couple of N+1 queries fired on the dashboard side of
the app to improve performance.
 2020-09-19 12:46:34 +05:30
Sojan Jose
31c07771e8 feat: Notification on new messages in conversation (#1204) 
fixes: #895
fixes: #1118
fixes: #1075

Co-authored-by: Pranav Raj S <pranav@thoughtwoot.com>
 2020-09-10 19:19:15 +05:30
Pranav Raj S
2b1d445003 feat: Use display_name instead of name of the agent (#1097) 
* feat: Use display_name instead of name of the agent
 2020-07-27 22:19:26 +05:30
Pranav Raj S
0f2d3418f9 fix: Add a check for 24 hour window before sending a message (#1084) 
Co-authored-by: Sojan Jose <sojan@pepalo.com>
 2020-07-25 22:54:45 +05:30
Pranav Raj S
4612494923 Chore: Fix issues with conversation data models (#1000) 
Co-authored-by: Sojan <sojan@pepalo.com>
 2020-07-04 19:46:17 +05:30
Sojan Jose
4f83d5451e Chore: Routine Bugfixes and enhancements (#979) 
- Fix slack scopes
- Docs for authentication
Fixes: #704 , #973
 2020-06-25 23:35:16 +05:30
Pranav Raj S
97ad39713b Feature: Improve label experience (#975) 
Co-authored-by: Sojan <sojan@pepalo.com>
 2020-06-25 21:04:03 +05:30
Abdulkadir Poyraz
b1aab228ae Feature: Ability to mute contacts (#891) 
fixes: #867
 2020-05-26 17:43:59 +05:30
Sojan Jose
b0950d6880 Feature: Rich Message Types (#610) 
Co-authored-by: Pranav Raj S <pranavrajs@gmail.com>
Co-authored-by: Nithin David Thomas <webofnithin@gmail.com>
 2020-04-10 16:42:37 +05:30
Sojan Jose
19ab0fe108 Chore: Scope URLs with account_id (#601) 
* Chore: Enable Users to create multiple accounts

Addresses: #402
- migrations to split roles and other attributes from users table
- make changes in code to accommodate this change

Co-authored-by: Pranav Raj Sreepuram <pranavrajs@gmail.com>
 2020-03-09 23:27:10 +05:30
Pranav Raj S
2a4fb7b056 Bug: Fix conversation not loading from the links in email (#602) 
Bug: Load conversation from links
 2020-03-08 22:08:25 +05:30
Sojan Jose
a8ac048716 Bug: Fix duplicate messages from Twitter DM and tweets (#599) 
* Bug: Fix duplicate messages from Twitter DM and tweets
 2020-03-06 01:47:37 +05:30
Pranav Raj S
0740d4762f Enhancement: Paginate conversation calls in tabs (#560) 
* Use conversationPage module for pagination

* Load more conversations

* Reset list if conversation status is changed

* Add specs to conversationPage

* Reset filter when page is re-mounted

* Update text

* Update text
 2020-02-26 21:15:01 +05:30
Tim Lange
fc23a10a99 Chore: Added tests for conversations_controller (#508) 
* Chore: Added tests for conversations_controller
* Chore: Remove get_messages function from conversations
 2020-02-17 15:57:57 +05:30
Pranav Raj S
272c481464 Feature: Create conversations from Tweets (#470) 
* Feature: Add tweets to conversations
 2020-02-09 15:47:48 +05:30
Pranav Raj S
a2b025b548 Feature: View conversation labels on sidebar (#436) 2020-01-21 18:57:44 +05:45
Sojan Jose
f875a09fb7 Chore: Switch from Carrierwave to ActiveStorage (#393) 2020-01-07 22:59:17 +05:30
Pranav Raj S
439e064d90 Feature: Contact Panel with conversation details (#397) 
* Add Contact panel changes

* Fix parent iframe blocked

* Add Conversation Panel, Contact messages

* Update contact panel with conversation details

* Update designs in sidebar

* Fix specs

* Specs: Add specs for conversationMetadata and contact modules

* Fix currentUrl issues

* Fix spelling

* Set default to empty string
 2020-01-01 22:30:43 +05:30
Sojan
97ab82892d Chore: labels to Conversations [#245] 2019-12-24 16:42:18 +05:30