Commit Graph

18 Commits

Author SHA1 Message Date
Pranav
47bdb6d2bb feat: Clean up email configuration for from and reply to emails (#12453)
We first added conversation continuity for the live chat widget, and
then carried the same logic over to email channels.

The problem was that this added a reply+conversationUUID@domain.com as
the reply-to for emails, which was unnecessary. For email channels, the
reply-to can just be the channel’s own email address.

That extra layer made things more complex than it needed to be. In this
PR, I’ve cleaned up the config so it’s simpler. The table below shows
how it’ll work going forward.

---

| Type | From Email | Reply To Email |
| -- | -- | -- |
| Standard IMAP, SMTP email channel | channel.email | channel.email |
| Google OAuth Email channel | channel.email | channel.email |
| Microsoft OAuth Email channel | channel.email | channel.email |
| Email forwarded to Chatwoot, brought their own SMTP | channel.email |
channel.email |
| Imap to fetch email, Use Chatwoot's SMTP | channel.email if verified
with Chatwoot's SMTP provider. Otherwise account support email |
channel.email |
| Email forwarded to Chatwoot, Use Chatwoot's SMTP | channel.email if
verified with Chatwoot's SMTP provider. Otherwise account support email
| channel.email |
| -- | --  | -- |
| Website Live Chat - Conversation Continuity Inbound Emails enabled|
Account Support Email | reply+{conversation-uuid}@{account_domain} |
| Website Live Chat - Conversation Continuity Inbound Emails disabled|
Account Support Email | Account Support Email |

Fixes https://github.com/chatwoot/chatwoot/issues/10614
Fixes https://github.com/chatwoot/chatwoot/issues/10521
Fixes https://github.com/chatwoot/chatwoot/issues/10300
Fixes https://github.com/chatwoot/chatwoot/issues/10091
Fixes https://github.com/chatwoot/chatwoot/issues/4890
Fixes https://github.com/chatwoot/chatwoot/issues/10676
Fixes https://github.com/chatwoot/chatwoot/issues/10756
Fixes https://github.com/chatwoot/chatwoot/issues/11515
Fixes https://github.com/chatwoot/chatwoot/issues/9471

---------

Co-authored-by: Sojan Jose <sojan@pepalo.com>
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
2025-09-24 11:36:53 -07:00
Shivam Mishra
fce4d5e26e feat: Show re-auth flag only for legacy Gmail and OAuth channels (#10189) 2024-10-02 00:51:02 -07:00
Shivam Mishra
da4b75a3af feat: add Google login flow and inbox creation (#9580)
This PR adds the following changes

1. Refactor `microsoft/callbacks_controller` to move common logic to
`oauth_callback_controller`, most of the logic is re-used for Google
2. Add UI components, `googleClient` and I18n entries for Google login
3. Add Google callback and inbox creation
4. Add a `joinUrl` utility along with specs (need to move it to utils)
5. Add `GoogleConcern`, `Google::AuthorizationsController` and
`Google::CallbacksController`

> Note: The UI is hidden for now, so we can merge this without any
hiccups, to enable it just revert the commit `05c18de`

### Preview


https://github.com/chatwoot/chatwoot/assets/18097732/1606d150-4561-49dc-838d-e0b00fe49ce3

### Linear Tickers

[CW-3370](https://linear.app/chatwoot/issue/CW-3370)
[CW-3371](https://linear.app/chatwoot/issue/CW-3371)

---------

Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
2024-06-07 16:37:46 +05:30
Pranav Raj S
905ca94f71 chore: Remove unused attribute imap_inbox_synced_at (#8822)
- imap_inbox_synced_at is no longer used; this PR removes all the references to the same.
2024-01-31 11:48:46 +04:00
Tejaswini Chile
00cbdaa8ca Feat: Support for Microsoft Oauth in Email Channel (#6227)
- Adds the backend APIs required for Microsoft Email Channels

Co-authored-by: Pranav Raj S <pranav@chatwoot.com>
Co-authored-by: Sojan <sojan@pepalo.com>
2023-01-17 02:39:05 +05:30
Sojan Jose
ab05dd9b9b chore: Improve the reauthorization requirement for Email Channel (#4753) 2022-05-26 20:23:00 +05:30
Aswin Dev P.S
31cdc63e18 fix: Remove IMAP and SMTP email validation (#4435)
* Remove IMAP and SMTP email validation
* Rename imap_email & smtp_email columns to imap_login & smtp_login respectively.
* Use channel email domain if inbound email domain not present
2022-04-11 07:07:20 -07:00
Aswin Dev P.S
9b5eb98c59 feat: Support additional authentication mechanisms for SMTP (#4431)
* Support additional authentication mechanisms for SMTP
2022-04-11 03:13:05 -07:00
Sojan Jose
467f3b9191 chore: Disable fetching new emails after mailbox error (#4176)
- Disabled email fetch job if credentials for the channel isn't working
- notify customers when the email channel isn't working

fixes: https://github.com/chatwoot/chatwoot/issues/4174
2022-03-22 12:14:17 +05:30
Aswin Dev P.S
4e416b4d51 Add openssl verify mode and email encryption for smtp configuration (#3885)
* Add openssl verify mode and email encryption for smtp configuration
* Add spec for code coverage
2022-02-08 03:26:13 -08:00
Aswin Dev P.S
24e6a92297 feat: IMAP Email Channel (#3298)
This change allows the user to configure both IMAP and SMTP for an email inbox. IMAP enables the user to see emails in Chatwoot. And user can use SMTP to reply to an email conversation.

Users can use the default settings to send and receive emails for email inboxes if both IMAP and SMTP are disabled.

Fixes #2520
2021-11-19 11:52:27 +05:30
Sojan Jose
0a38632f14 feat: Line Channel (#2904)
- Ability to configure line bots as a channel in chatwoot
- Receive a message sent to the line bot in chatwoot
- Ability to reply to line users from chatwoot

fixes: #2738
2021-09-11 01:31:17 +05:30
Sojan Jose
671c5c931f feat: Telegram Channel (#2901)
- Ability to configure telegram bots as a channel in chatwoot
- Receive a message sent to the telegram bot in chatwoot
- Ability to reply to telegram users from chatwoot
- Receive attachment messages in chatwoot

fixes: #1843
2021-09-10 00:00:52 +05:30
Sojan Jose
ca4a766b82 chore: Enable email channel (#1851) 2021-03-04 13:59:59 +05:30
Pranav Raj S
d758df8807 fix: Add correct thread message_id to the email message (#1659)
Co-authored-by: Sojan <sojan@pepalo.com>
2021-01-17 22:43:32 +05:30
Pranav Raj S
d18c8fc08a chore: Add message_echo listener for Facebook (#1192)
Co-authored-by: Sojan Jose <sojan@pepalo.com>
2020-09-04 19:13:47 +05:30
Pranav Raj S
0f2d3418f9 fix: Add a check for 24 hour window before sending a message (#1084)
Co-authored-by: Sojan Jose <sojan@pepalo.com>
2020-07-25 22:54:45 +05:30
Sojan Jose
8079bf50a0 Feature: API Channel (#1052) 2020-07-21 12:15:24 +05:30