This PR delivers the first slice of the voice channel: inbound call
handling. When a customer calls a configured voice
number, Chatwoot now creates a new conversation and shows a dedicated
call bubble in the UI. As the call progresses
(ringing, answered, completed), its status updates in real time in both
the conversation list and the call bubble, so
agents can instantly see what’s happening. This focuses on the inbound
flow and is part of breaking the larger voice
feature into smaller, functional, and testable units; further
enhancements will follow in subsequent PRs.
references: #11602 , #11481
## Testing
- Configure a Voice inbox in Chatwoot with your Twilio number.
- Place a call to that number.
- Verify a new conversation appears in the Voice inbox for the call.
- Open it and confirm a dedicated voice call message bubble is shown.
- Watch status update live (ringing/answered); hang up and see it change
to completed in both the bubble and conversation
list.
- to test missed call status, make sure to hangup the call before the
please wait while we connect you to an agent message plays
## Screens
<img width="400" alt="Screenshot 2025-09-03 at 3 11 25 PM"
src="https://github.com/user-attachments/assets/d6a1d2ff-2ded-47b7-9144-a9d898beb380"
/>
<img width="700" alt="Screenshot 2025-09-03 at 3 11 33 PM"
src="https://github.com/user-attachments/assets/c25e6a1e-a885-47f7-b3d7-c3e15eef18c7"
/>
<img width="700" alt="Screenshot 2025-09-03 at 3 11 57 PM"
src="https://github.com/user-attachments/assets/29e7366d-b1d4-4add-a062-4646d2bff435"
/>
<img width="442" height="255" alt="Screenshot 2025-09-04 at 11 55 01 PM"
src="https://github.com/user-attachments/assets/703126f6-a448-49d9-9c02-daf3092cc7f9"
/>
---------
Co-authored-by: Muhsin <muhsinkeramam@gmail.com>
# Pull Request Template
## Description
This PR fixes the handling of attachments and file limits in reply
modes:
* Applies **default file size and type limits** for private notes
* **Resets attachments** automatically when switching reply modes
## Type of change
- [x] Bug fix (non-breaking change which fixes an issue)
## How Has This Been Tested?
### Loom video
https://www.loom.com/share/abad3e6a0383405ea5f31314c1494f2f?sid=38715fd0-e305-4a9b-8f4d-fc6a6e5c0833
## Checklist:
- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
- Drop FE normalizeStatus and BE STATUS_MAPPING
- Update bubbles/preview and store to use Twilio status values
- DRY ActionCable incoming-call payload builder
- Use server-provided conference_sid for client connect
- VoiceAPI: standardized returns, accept store, simplify disconnects
- Remove legacy/fallback comments introduced in this PR
- Add Voice::CallOrchestratorService to centralize flows
- Add Voice::CallMessageBuilder for consistent voice call messages
- Incoming/Outgoing services delegate to orchestrator; use CallStatus::Manager
- ConversationFinderService: phone optional; public call_sid lookup
feat(ui): simplify call widget + reliable incoming detection + ringtone
- Remove global widget toggling; rely on Vuex
- ActionCable: loosen created condition, backfill on updated
- Add ringtone on incoming via shared Audio helper
- Guard Twilio connect() to avoid duplicate active call errors
fix(voice): decline incoming ends call & updates status
- Reject call now completes Twilio call if in progress
- Update status via manager to no_answer with activity
- Fix outgoing call auto-join without manual button click
- Fix end call button to properly terminate calls on contact side
- Fix decline button to immediately disconnect customer calls
- Improve call state detection for outgoing vs incoming calls
- Add proper WebRTC disconnect handling when contact hangs up
- Enhanced error handling and state cleanup for all call scenarios
- Remove malformed console.log statements from voice.js API
- Fix variable shadowing in calls.js store module
- Clean up code formatting and add missing newline in MessagePreview.vue
- Resolve syntax errors that prevented application from loading
- Resolved conflicts in InboxName.vue (kept develop's ChannelIcon approach)
- Resolved conflicts in ConversationCard.vue (merged both :conversation prop and flex classes)
- Resolved conflicts in ContactInfo.vue (kept both inboxMixin and Avatar imports)
- Resolved conflicts in en.yml (merged voice channel translations with reauthorization config)
# Pull Request Template
## Description
This PR increase z-index of filter dropdown to prevent overlap with
other elements.
Fixes
https://linear.app/chatwoot/issue/CW-5394/update-z-index-for-filters
## Type of change
- [x] Bug fix (non-breaking change which fixes an issue)
## How Has This Been Tested?
### Screenshot
<img width="823" height="250" alt="image"
src="https://github.com/user-attachments/assets/5788fc6d-a901-4d6a-8e8b-d4f49cccb12e"
/>
## Checklist:
- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
# Pull Request Template
## Description
This PR includes the following changes:
1. Fixes a couple of UI issues.
2. Moves all styles to inline classes.
3. Migrates the `ConversationCard.vue` component from the Options API to
the Composition API.
## Type of change
- [x] Bug fix (non-breaking change which fixes an issue)
## How Has This Been Tested?
### Screenshots
**Before**
<img width="353" height="550" alt="image"
src="https://github.com/user-attachments/assets/070c9bf1-6077-48d8-832d-79037b794f42"
/>
**After**
<img width="353" height="541" alt="image"
src="https://github.com/user-attachments/assets/c54bf69c-d175-45cf-a6fe-9c7ab6f66226"
/>
## Checklist:
- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
# Pull Request Template
## Description
This PR fixes a minor UI overflow issue in the conversation card, where
the assignee name overflows when the inbox name is too long.
## Type of change
- [x] Bug fix (non-breaking change which fixes an issue)
## How Has This Been Tested?
### Screenshot
**Before**
<img width="424" height="88" alt="image"
src="https://github.com/user-attachments/assets/4f6a73bb-2de6-4f42-9a01-e4e71c332721"
/>
**After**
<img width="424" height="88" alt="image"
src="https://github.com/user-attachments/assets/11d24f5f-94ec-4ad8-b9ad-5d3f101d26c1"
/>
## Checklist:
- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
# Pull Request Template
## Description
This PR includes the following enhancements to the conversation card
context menu:
1. **Added "Open in New Tab" and "Copy Conversation Link" options.**
* "Open in New Tab" allows users to quickly open a conversation in a
separate browser tab.
* "Copy Conversation Link" copies the conversation URL to the clipboard
for easy sharing.
2. **Enabled the context menu in Previous Conversations card** with
support for these two options.
Fixes
https://linear.app/chatwoot/issue/CW-4722/cannot-open-previous-conversations-in-a-new-tab
## Type of change
- [x] Bug fix (non-breaking change which fixes an issue)
## How Has This Been Tested?
### Loom video
https://www.loom.com/share/37b45d23c6804db292568d093b645ac0?sid=c3105971-f938-41bd-9f52-0f00d419d1b3
## Checklist:
- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
---------
Co-authored-by: Pranav <pranav@chatwoot.com>
# Pull Request Template
## Description
### Issue
The Community Edition (CE) dashboard was making API requests to
enterprise-only endpoints, causing 404 errors:
* `/enterprise/api/v1/accounts/1/limits`
* `/api/v1/accounts/1/captain/assistants?page=1`
### Solution
1. Added conditional checks to prevent these calls.
2. Remove unused component
`app/javascript/dashboard/components/app/UpgradeBanner.vue`
Fixes
[CW-4695](https://linear.app/chatwoot/issue/CW-4695/440-ce-dashboard-calls-enterprise-urls),
https://github.com/chatwoot/chatwoot/issues/12023
## Type of change
- [x] Bug fix (non-breaking change which fixes an issue)
## Checklist:
- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
---------
Co-authored-by: Pranav <pranavrajs@gmail.com>
# Pull Request Template
## Description
This PR fixes the layout overflow scroll issue and removes unused CSS.
It also optimizes the display of the Sidebar, Copilot Panel, and
Conversation Panel in the mobile view.
Additionally, it resolves a runtime console warning.
## Type of change
- [x] Bug fix (non-breaking change which fixes an issue)
## How Has This Been Tested?
### Screencast
https://github.com/user-attachments/assets/7e8885fa-6174-4740-80f1-bb1cec6517fc
## Checklist:
- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
---------
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
- Resolved merge conflicts in Vue components
- Updated color scheme to use new n-slate tokens
- Preserved voice channel functionality including isPrivateNoteOnly
- Removed files that were deleted in develop
- Fixed ESLint errors in App.vue
- Fixed SCSS imports in CollaboratorsPage.vue
- Fixed duplicate voice channel entries in ChannelList and ChannelItem
- Moved voice channel to end of channel list
- Integrated with new component structure
# Pull Request Template
## Description
This PR fixes an issue where typing variables, like `{{contact.name}}`,
caused the variable list to miss showing `contact.name`. The search key
in this case became `contact.name}},` which didn't match any available
options. The logic in `VariableList.vue` only checked the part after the
last comma and didn’t fully sanitize the input.
**Solution**
Updated `searchKey` to remove all {} and commas for accurate matching.
Fixes
[CW-4574](https://linear.app/chatwoot/issue/CW-4574/i-dont-see-an-option-for-contactname-it-shows-initially-but-it-doesnt)
## Type of change
- [x] Bug fix (non-breaking change which fixes an issue)
## How Has This Been Tested?
### Loom video
https://www.loom.com/share/fc86e53853ad49e6acf6de57ebbd8fcb?sid=6702f896-d1a3-4c5a-9eb7-b96b5ed91531
## Checklist:
- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
