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480f34803bea9ed7f1e97b8fb2fabe3579623aa3
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62 Commits

Author SHA1 Message Date
Sojan Jose
480f34803b feat: Response Bot using GPT and Webpage Sources (#7518) 
This commit introduces the ability to associate response sources to an inbox, allowing external webpages to be parsed by Chatwoot. The parsed data is converted into embeddings for use with GPT models when managing customer queries.

The implementation relies on the `pgvector` extension for PostgreSQL. Database migrations related to this feature are handled separately by `Features::ResponseBotService`. A future update will integrate these migrations into the default rails migrations, once compatibility with Postgres extensions across all self-hosted installation options is confirmed.

Additionally, a new GitHub action has been added to the CI pipeline to ensure the execution of specs related to this feature.
 2023-07-21 18:11:51 +03:00
Tejaswini Chile
71837bedf9 feat: Ability to customise the email sender name [CW-1629] (#7345) 2023-07-04 20:46:01 +05:30
Tejaswini Chile
e3193dcabc feat: Link help center portal to an Inbox (#6903) 2023-04-24 12:49:52 +05:30
Shivam Mishra
00ee0478eb feat: IndexedDB based caching for labels, inboxes and teams [CW-50] (#6710) 
* feat: allow caching of labels in the account scope

* feat: send cache keys in account json response

* feat: kickstart web worker

* feat: setup basic architecture for workers

* feat: install idb

* feat: add datamanger

* fix: typos

* refactor: rename method

* feat: make init db a manual step

* refactor: separate accountIdFromRoute

* feat: cache enabled API client

* feat: enable caching for inboxes and labels

* feat: enable cache for team

* feat: manage exceptions for team

* feat: add team to data manager

* feat: add a generic listener

* refactor: send only cache keys

* refactor: separate validate method

* feat: add listeners

* feat: add event for revalidate

* feat: add cache keys endpoint

* refactor: fetch cache keys instead of full account data

* fix: key pattern

* feat: don't fetch account for cache_keys

* fix: cache key base class

* refactor: cache keys helper

* feat: add helper

* fix: cache-key update logic

* feat: delete indexeddb on logout

* feat: remove worker.js

* refactor: move data-manager

* refactor: name of file

* feat: add test for DataManager

* refactor: add fake idb to jest setup

* test: cache keys helper

* test: cache keys helper

* test: cache_keys in accounts controller

* refactor: remove cache_keys context

* feat: add policy for cache-keys
 2023-03-27 12:16:25 +05:30
Sojan Jose
de8c26dce8 chore: Additional indexes and fixes (#6675) 
- Fix breakage related to the look-up job in Heroku deploys 
- Add additional db indexes for performance optimisations
 2023-03-15 19:52:02 +05:30
Vishnu Narayanan
d870b0815a feat: Audit log APIs (#6434) 
- Adds the appropriate APIs for Audit Logs.

ref: #6015
 2023-03-01 20:02:58 +05:30
Pranav Raj S
949ddf68ba chore: Refactor the notification service for participants (#6461) 2023-02-15 14:14:56 -08:00
Tejaswini Chile
7dc790a7e0 fix: Automatically remove expired story mention (#5300) 
When a user mentions the connected Instagram page in a story, the story's content is downloaded in Chatwoot, then if the user deletes the story, the content persists in the platform.

fixes: #5258
 2022-12-08 15:55:24 +03:00
Sojan Jose
b05d06a28a feat: Ability to lock to single conversation (#5881) 
Adds the ability to lock conversation to a single thread for Whatsapp and Sms Inboxes when using outbound messages.

demo: https://www.loom.com/share/c9e1e563c8914837a4139dfdd2503fef

fixes: #4975

Co-authored-by: Nithin David <1277421+nithindavid@users.noreply.github.com>
 2022-11-25 13:01:04 +03:00
smartdev58
9c0cce0392 chore: Mark conversations as pending instead of reopen when bot is present (#5751) 
With this change, conversations are marked as pending instead of reopening when a bot is connected to that Inbox. 

Fixes: #5668
 2022-11-02 13:54:56 -07:00
Sojan Jose
2ecb2ca0f0 feat: Enable Capacity Config UI (#5164) 
- Enables Capacity Config in UI
- Rewrite auto assignment Logic to consider only online agents

fixes: #4990
 2022-08-16 16:58:23 +05:30
Sojan Jose
4187428729 chore: Update dependencies to the latest versions (#5033) 2022-07-15 09:51:59 +07:00
Sojan Jose
a6c609f43d feat: Support for Whatsapp Cloud API (#4938) 
Ability to configure Whatsapp Cloud API Inboxes

fixes: #4712
 2022-07-06 21:45:03 +02:00
Tejaswini Chile
ac7ebe516a fix: Add validation for the inbox name to avoid special characters (#4920) 2022-06-30 10:59:37 +05:30
Pranav Raj S
dcbca173ac chore: Revert the migration for inbox name changes (#4919) 2022-06-23 20:36:46 +05:30
Aswin Dev P.S
d5ddc9d76c chore: Fix SMTP sentry issue (#4883) 
* Fix SMTP sentry issue
 2022-06-22 14:09:04 -07:00
Sojan Jose
713fdb44ee feat (ee): APIs to configure an auto assignment limit for inboxes (#4672) 
Co-authored-by: Pranav Raj S <pranav@chatwoot.com>
 2022-06-13 20:18:38 +05:30
Fayaz Ahmed
bad24f97ab feat: Add support for Whatsapp template messages in the UI (#4711) 
Co-authored-by: Pranav Raj S <pranav@chatwoot.com>
 2022-06-07 17:33:33 +05:30
Sojan Jose
cf10f3d03b chore: Provider APIs for SMS Channel - Bandwidth (#3889) 
fixes: #3888
 2022-02-03 15:22:13 -08:00
Aswin Dev P.S
7ee7062843 feat: Toggle to disallow users to send messages after a conversation is resolved (#3605) 2022-01-11 00:32:03 -08:00
Tejaswini Chile
9984edd3ef Feat: Manage conversation for tweets based on the tweet flag (#3353) 
Add tweet conversation only if tweets are enabled.

Fixes #1961
 2021-12-16 00:24:50 +05:30
Akhil G Krishnan
b81a9f2010 Chore: Replaced dependent destroy with dependent destroy_async in all models (#3249) 2021-11-18 10:32:29 +05:30
Sojan Jose
0c3e8b6dbd chore: Return medium in inbox APIs (#3025) 
Return medium in inbox APIs
 2021-09-16 16:51:06 +05:30
Sojan Jose
2396b59f11 chore: API fixes (#3014) 
- Minor API fixes
- Configuration screen for LINE inbox
 2021-09-14 22:44:53 +05:30
Sojan Jose
22d1c8baf2 Chore: Inbox Members API improvements (#3008) 
- New Inbox Member APIs
- Return JSON errors for Platform APIs
 2021-09-14 11:55:02 +05:30
Sojan Jose
0a38632f14 feat: Line Channel (#2904) 
- Ability to configure line bots as a channel in chatwoot
- Receive a message sent to the line bot in chatwoot
- Ability to reply to line users from chatwoot

fixes: #2738
 2021-09-11 01:31:17 +05:30
Sojan Jose
671c5c931f feat: Telegram Channel (#2901) 
- Ability to configure telegram bots as a channel in chatwoot
- Receive a message sent to the telegram bot in chatwoot
- Ability to reply to telegram users from chatwoot
- Receive attachment messages in chatwoot

fixes: #1843
 2021-09-10 00:00:52 +05:30
Brandon Wilson
f94abaef5f feat: Shows inbox identifier token for API inbox (#2894) 
Fixes: #2605
 2021-08-27 19:56:45 +05:30
Sojan Jose
cd11efea1d feat: Add CSAT Message Template Hooks (#2494) 2021-06-23 19:29:27 +05:30
Sojan Jose
50e4bb3e63 chore: Add CSAT survey toggle attribute to Inboxes (#2455) 
ref: #1890
 2021-06-18 15:55:48 +05:30
Muhsin Keloth
b9e40d1452 feat: Add an option to enable/disable email collect box (#2399) 
* add email collect enabled migration

* migrations

* expose enable_email_collect field

* add select for email collect

* add enable_email condition on new conversation

* add default value true for enable_email_collect

* add specs for email collect enabled

* rereun migration

* code cleanup

* update token life span to 2 months

* revert uuid column
 2021-06-10 02:34:03 -07:00
Sojan Jose
b89cc9cf57 feat: Add APIs for Campaigns (#2175) 2021-04-29 22:23:32 +05:30
Sojan Jose
0e721653e5 feat: Business hour Inbox APIs (#1821) 
* feat: Business hour Inbox APIs
 2021-02-23 12:11:15 +05:30
Sojan Jose
7542330d61 feat: Add Platform APIs (#1456) 2021-01-14 20:35:22 +05:30
Adam Zysko
65ed4c78a4 feat: Business hours 
Data models and APIs for business hours

ref: #234
 2020-11-01 00:14:33 +05:30
Pranav Raj S
2c324d9421 feat: Allow custom email address for inbox (#1336) 2020-10-11 23:24:11 +05:30
Pranav Raj S
d18c8fc08a chore: Add message_echo listener for Facebook (#1192) 
Co-authored-by: Sojan Jose <sojan@pepalo.com>
 2020-09-04 19:13:47 +05:30
Pranav Raj S
ec6cd4bbba feat: Use order_by_name as default sort order for inbox/user (#1160) 2020-08-22 22:20:22 +05:30
Pranav Raj S
db877453a4 feat: Disable attachments and emoji picker in the web widget (#1102) 
Signed-off-by: Pranav Raj Sreepuram <pranavrajs@gmail.com>
 2020-08-05 17:46:17 +05:30
Sojan Jose
0fc0dc1683 Chore: Refactor round robin logic (#1015) 
Co-authored-by: Pranav Raj S <pranav@thoughtwoot.com>
 2020-07-08 00:14:07 +05:30
Subin T P
ed1c871633 Feature: Slack integration (#783) 
- Integrations architecture
- Slack integration
 2020-06-12 23:12:47 +05:30
Sojan Jose
432dad203b Feature: Inbox greeting message (#927) 
Co-authored-by: Pranav Raj S <pranav@thoughtwoot.com>
 2020-06-09 23:54:35 +05:30
Pranav Raj S
6e92d9be9e Bug: Fix Facebook v7.0 API issues (#863) 
* Fix v7.0 API issues

Co-authored-by: Sojan <sojan@pepalo.com>
 2020-05-17 23:44:50 +05:30
Sojan Jose
1cfa756d49 Chore: APIs for agent bots (#676) 
Co-authored-by: Pranav Raj Sreepuram <pranavrajs@gmail.com>
 2020-04-07 10:41:18 +05:30
Sojan Jose
4feca1d88d Feature: Business logo API for web widget (#674) 
Co-authored-by: Pranav Raj Sreepuram <pranavrajs@gmail.com>
 2020-04-07 10:19:19 +05:30
Subin T P
8f6f07177d Enhancement: Move reporting metrics to postgres (#606) 2020-03-18 16:53:35 +05:30
Pranav Raj S
b2d5cc7b05 Feature: Introduce bots (#545) 
Co-authored-by: Pranav Raj S <pranavrajs@gmail.com>
Co-authored-by: Sojan Jose <sojan@pepalo.com>
 2020-03-06 01:43:12 +05:30
Subin T P
7479b5db43 Feature: Support account/inbox specific webhooks (#562) 2020-02-26 09:44:24 +05:30
Tim Lange
30e5edf6dc Feature: Add ability to disable auto assignment of conversations (#513) 2020-02-19 14:40:03 +05:30
Subin T P
919261d843 Feature: Webhooks (#489) 2020-02-14 23:19:17 +05:30