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e586bdca8f5cd6e40e9ee898468f9fea4632c64b
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49 Commits

Author SHA1 Message Date
Sojan Jose
e586bdca8f Ensure conversation authorization respects custom roles and API tokens 2025-10-12 21:05:27 +05:30
Sojan Jose
4f9cc10f54 Restrict conversation access by custom role permissions 2025-10-03 14:28:26 +05:30
Sojan Jose
273c277d47 feat: Add conversation delete feature (#11677) 
<img width="1240" alt="Screenshot 2025-06-05 at 12 39 04 AM"
src="https://github.com/user-attachments/assets/0071cd23-38c3-4638-946e-f1fbd11ec845"
/>


## Changes

Give the admins an option to delete conversation via the context menu

- enable conversation deletion in routes and controller
- expose delete API on conversations
- add delete option in conversation context menu and integrate with card
and list
- implement store action and mutation for delete
- update i18n with new strings

fixes: https://github.com/chatwoot/chatwoot/issues/947

---------

Co-authored-by: iamsivin <iamsivin@gmail.com>
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
Co-authored-by: Pranav <pranavrajs@gmail.com>
 2025-06-05 15:53:17 -05:00
Sojan Jose
ca83a27e95 chore(refactor): Improve conversation permission filtering (#11166) 
1. Add permission filter service to separate permission filtering logic
from conversation queries
2. Implement hierarchical permissions with cleaner logic:
   - conversation_manage gives access to all conversations
- conversation_unassigned_manage gives access to unassigned and user's
conversations
- conversation_participating_manage gives access only to user's
conversations

---------

Co-authored-by: Pranav <pranav@chatwoot.com>
 2025-03-31 19:30:02 -07:00
Pranav
22331fb626 fix: Paginate attachments API (#11044) 
There are attachments with over 1000 attachments (unusual) in
production, and some of them timeout. This PR would limit the number of
attachments to 100 (which is sufficient for viewing the files in the
gallery, pagination on the UI can be added later).
 2025-03-07 13:56:10 -08:00
Shivam Mishra
b34dac7bbe feat: validate query conditions (#10595) 
Query conditions can take in arbitrary values, this can cause SQL
errors. This PR fixes it
 2024-12-17 17:16:37 +05:30
Pranav
f78f278e2f fix: Update validations for filter service (#8239) 
- Refactor filter service for better readability and maintenance
- Add validations for the following:
   - If an invalid attribute is passed, a custom exception InvalidAttribute will be thrown.
   - If an invalid operator is passed, a custom exception InvalidOperator will be thrown.
   - If an invalid value (currently checking only null check), a custom exception InvalidValue will be thrown.

Fixes: https://linear.app/chatwoot/issue/CW-2702/activerecordstatementinvalid-pginvalidtextrepresentation-error-invalid
Fixes: https://linear.app/chatwoot/issue/CW-2703/activerecordstatementinvalid-pginvaliddatetimeformat-error-invalid
Fixes:  https://linear.app/chatwoot/issue/CW-2700/activerecordstatementinvalid-pgsyntaxerror-error-syntax-error-at-or


Co-authored-by: Sojan <sojan@pepalo.com>
 2024-03-20 16:29:36 +05:30
Sojan Jose
3dae3ff3ad feat: Conversation update API for sla_policy_id (#8973) 
- Add an endpoint for updating conversation attributes (priority / sla_policy_id )
- Swagger spec
- minor chores around the conversation API/spec

Fixes: https://linear.app/chatwoot/issue/CW-2100/feat-backend-api-to-update-the-sla-of-a-conversation
 2024-03-14 17:22:32 +05:30
Shivam Mishra
56fbbe92b4 feat: trigger handoff when agent bot is the actor (#8639) 
- This PR adds a feature to auto-trigger handoff events when an Agent bot toggles a conversation status from Pending to Open

Co-authored-by: Sojan <sojan@pepalo.com>
 2024-01-05 15:26:52 -08:00
Pranav Raj S
890515edfd feat(perf): Cache labels on the conversation model (#8527) 2023-12-11 18:27:55 -08:00
Vishnu Narayanan
ae52ca87aa fix: Handle empty status in conversation controller (#8091) 
Fixes CW-2644
 2023-10-12 17:11:04 +05:30
Sojan Jose
3a7633b564 feat: API to create HMAC verified conversations (#7209) 
Fixes: #6744
 2023-05-29 21:57:24 +05:30
Sojan Jose
7ab7bac6bf chore: Enable the new Rubocop rules (#7122) 
fixes: https://linear.app/chatwoot/issue/CW-1574/renable-the-disabled-rubocop-rules
 2023-05-19 14:37:10 +05:30
Muhsin Keloth
2c3160cfee feat: API to list all attachments for a conversation (#7059) 
Fixes: https://linear.app/chatwoot/issue/CW-1678/api-to-list-all-attachments-for-a-conversation
 2023-05-12 15:48:06 +05:30
Shivam Mishra
a34729c153 feat: add activity message for priority change (#6933) 
* feat: add priority const

* feat: add toggle priority method

* feat: update controller route and specs

* refactor: status change method

* refactor: abstract label change and mute activity

* feat: add priority change_activity

* fix: interpolation for previous_changes

* refactor: reduce cognitive complexity of priority_change_activity

* refactor: move priority activity message handler to a separate module

* refactor: move typing logic to a service

* refactor: tests to reduce complexity

* fix: typo

* fix: constants

* fix: priority conditions

* fix: add a response

* fix: argument destructuring in I18n.t

---------

Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
 2023-04-20 16:41:53 +05:30
Vishnu Narayanan
930863b25b fix: sentry CHATWOOT-37A ActiveRecord::RecordNotUnique (#6496) 
* fix: sentry CHATWOOT-37A #6457

* chore: add spec
---------

Co-authored-by: Sojan Jose <sojan@pepalo.com>
 2023-02-21 09:34:51 +05:30
Sojan Jose
b05d06a28a feat: Ability to lock to single conversation (#5881) 
Adds the ability to lock conversation to a single thread for Whatsapp and Sms Inboxes when using outbound messages.

demo: https://www.loom.com/share/c9e1e563c8914837a4139dfdd2503fef

fixes: #4975

Co-authored-by: Nithin David <1277421+nithindavid@users.noreply.github.com>
 2022-11-25 13:01:04 +03:00
Sojan Jose
606fc9046a feat: Allow users to mark a conversation as unread (#5924) 
Allow users to mark conversations as unread.
Loom video: https://www.loom.com/share/ab70552d3c9c48b685da7dfa64be8bb3

fixes: #5552

Co-authored-by: Pranav Raj S <pranav@chatwoot.com>
 2022-11-24 10:55:45 +03:00
Sojan Jose
e310230f62 chore: Refactor Contact Inbox Builders (#5617) 
- Remove duplicate code and move everything to builders
- fixes: #4680
 2022-10-13 15:12:04 -07:00
Muhsin Keloth
4ae9ed8f94 chore: Assign the conversation to agent who opens the conversation (#3925) 2022-02-08 16:39:19 +05:30
Pranav Raj S
0899f62912 fix: Use bus.$off to remove listeners on destroy (#3478) 2021-11-30 10:45:36 +05:30
Tejaswini Chile
372bd75028 feat: Add filter APIs for Contacts and Conversations (#3264) 2021-11-01 12:27:04 +04:00
Hugo Sarti
68fa694268 fix: Disable typing indicator for user when agent is typing a private note (#3303) 2021-11-01 12:20:07 +04:00
Tejaswini Chile
658a511b88 feat: Conversation and contact endpoint (#3198) 2021-10-20 18:14:56 +05:30
Aswin Dev P.S
a35269d275 chore: Create conversation API should accept assignee & team (#3166) 2021-10-11 15:17:30 +05:30
Tejaswini Chile
54bdb2957f feat: Add assignee last seen to conversations (#3069) 
- Adds assignee last seen attribute to conversations
 2021-09-23 20:59:10 +05:30
Muhsin Keloth
0c24df96a8 chore: Conversation custom attribute APIs (#3024) 2021-09-22 10:46:48 +05:30
Sojan Jose
d955d8e7dc feat: Ability to snooze conversations (#2682) 
Co-authored-by: Pranav Raj S <pranav@chatwoot.com>
 2021-07-23 15:24:07 +05:30
Sojan Jose
a7ca55c080 chore: Change the conversation bot status to pending (#2677) 
fixes: #2649
 2021-07-21 22:02:43 +05:30
Sojan Jose
534acfbf96 chore: Ensure privilege validations for API endpoints (#2224) 
Co-authored-by: Pranav Raj S <pranav@chatwoot.com>
 2021-06-11 11:44:31 +05:30
Sojan Jose
1bf7227843 chore: Fix emails being sent with the wrong translations (#2236) 
Co-authored-by: Pranav Raj S <pranav@chatwoot.com>
 2021-06-08 22:45:01 +05:30
Sojan Jose
9e56565a30 chore: Add status param in conversation APIs (#2394) 
Co-authored-by: Pranav Raj S <pranav@chatwoot.com>
 2021-06-07 20:04:31 +05:30
Sojan Jose
45e43b0b89 feat: Contactable Inboxes API (#2101) 
- Add endpoint which lists inboxes through which a contact can be contacted
- Conversation creation API auto-creates contact_inbox for specific channels [ Twilio, email, api]
- Ability to send the initial message payload along with the conversation creation
- Fixes #1678 ( issue saving additional attributes for conversation )
 2021-04-15 15:13:01 +05:30
Sojan Jose
7884090551 chore: Enable updating conversation additional attributes (#1611) 
- Enable updating additional attributes via conversation API
- Handle the case when additional_attributes is nil

Fixes: #1357
 2021-01-07 13:47:38 +05:30
Dmitriy Shcherbakan
ecebe163e1 feat: Ability to unmute muted conversations (#1319) 2020-10-08 12:02:08 +05:30
Sojan Jose
532331edb6 feat: Ability to search conversation with message content (#1265) 
- API end point which takes message content as search parameter
- end point supports additional filtering with labels and inbox ids
- swagger doc
 2020-09-23 15:27:41 +05:30
Sojan Jose
ac5d755545 chore: Update dependencies (#1173) 2020-09-08 11:24:08 +05:30
Sojan Jose
2193de9853 chore: General fixes and clean up (#1169) 2020-08-25 23:04:02 +05:30
Sojan Jose
22880df429 Feature: Send chat transcript via email (#1152) 
Co-authored-by: Pranav Raj Sreepuram <pranavrajs@gmail.com>
 2020-08-17 11:25:13 +05:30
Pranav Raj S
3b23aa7913 Bugfix: Use server timestamp to set agent_last_seen_at (#1114) 2020-08-03 13:40:20 +05:30
Sojan Jose
051871a3cd Chore: Code Cleanup in API controllers (#932) 
* Chore: Code Cleanup in API controllers

* Remove unnecessary scoping for accounts controller
 2020-06-07 13:58:05 +05:30
Sojan Jose
dafabac796 Chore: Minor bugfixes and housekeeping tasks (#896) 2020-06-02 23:50:39 +05:30
Sojan Jose
b7a583b2c4 Feature: Ability to switch between multiple accounts (#881) 
* Feature: Ability to switch between multiple accounts

* Fix rubocop

* Fix assigned inboxes

* fix auth json

* Add account switcher in UI

* fix ordering on administrate

* Add switch accounts to sidebar

* add account id

* Fix schema.rb timestamp

* Revert "add account id"

This reverts commit 27570f50ef584cb9a5f69454f43f630b318c8807.

* Add a check for account

Co-authored-by: Pranav Raj Sreepuram <pranavrajs@gmail.com>
 2020-05-26 22:38:48 +05:30
Abdulkadir Poyraz
b1aab228ae Feature: Ability to mute contacts (#891) 
fixes: #867
 2020-05-26 17:43:59 +05:30
Nithin David Thomas
5bc8219db5 Feature: Typing Indicator on widget and dashboard (#811) 
* Adds typing indicator for widget
* typing indicator for agents in dashboard

Co-authored-by: Pranav Raj Sreepuram <pranavrajs@gmail.com>
 2020-05-04 23:07:56 +05:30
Sojan Jose
dc6398ab56 Feature: Api to toggle typing status on a conversation (#807) 
- api to toggle typing status on a conversation
- clients receive webhook events on the same

Addresses: #718 , #719 , #775
 2020-05-03 12:17:27 +05:30
Sojan Jose
db6e3fb43e Chore: API to get conversations count (#808) 
Addresses: #497
 2020-05-03 12:15:10 +05:30
Sojan Jose
b0950d6880 Feature: Rich Message Types (#610) 
Co-authored-by: Pranav Raj S <pranavrajs@gmail.com>
Co-authored-by: Nithin David Thomas <webofnithin@gmail.com>
 2020-04-10 16:42:37 +05:30
Sojan Jose
19ab0fe108 Chore: Scope URLs with account_id (#601) 
* Chore: Enable Users to create multiple accounts

Addresses: #402
- migrations to split roles and other attributes from users table
- make changes in code to accommodate this change

Co-authored-by: Pranav Raj Sreepuram <pranavrajs@gmail.com>
 2020-03-09 23:27:10 +05:30