7 Commits

Author	SHA1	Message	Date
Sojan Jose	881d4bf644	feat: Add backend APIs for the bot metrics (#9031) ... Co-authored-by: Pranav <pranav@chatwoot.com>	2024-03-01 08:20:20 -08:00
Pranav Raj S	27419eef66	feat: Add report on customer waiting time (#7545)	2023-07-20 12:01:22 -07:00
Pranav Raj S	d7566c453d	chore: Take the count directly rather than grouping the conversations (#7535)	2023-07-19 12:12:30 -07:00
Shivam Mishra	2e79a32db7	fix: calculation for resolution count (#7293) ... * fix: calculation for resolution count * test: resolution count bug fix - ensure enqueued jobs are run - fix the dates check, conversations resolved today should show up in today * feat: ensure conversations are resolved * test: do not count extra events if the conversation is not resolved currently * fix: typo	2023-06-14 13:50:10 +05:30
Aswin Dev P.S	41b8901432	Fix: Agent Reports counts when they have access to multiple accounts (#4663) ... This change restricts the agent report API to fetch agent metrics from the current account. Fixes: #4660	2022-05-11 14:31:57 +05:30
Aswin Dev P.S	d5536d65f7	feat: Consider business hours while generating the reports (#4330) ... * feat: Consider business hours while generating the reports	2022-04-08 00:18:18 -07:00
Aswin Dev P.S	5e8fd689c9	feat: Add live agent load report api (#4297) ... This change allows the admin user to fetch conversation metrics for an account, agents, and filter conversation metrics for a specific agent. Fixes #4305	2022-03-29 10:31:52 +05:30