The term "sorcerer’s apprentice mode" is defined as a bug in a protocol
where, under some circumstances, the receipt of a message causes
multiple messages to be sent, each of which, when received, triggers the
same bug. - RFC3834
Reference: https://github.com/chatwoot/chatwoot/pull/9606
This PR:
- Adds an auto_reply attribute to message.
- Adds an auto_reply attribute to conversation.
- Disable conversation_created / conversation_opened event if auto_reply
is set.
- Disable message_created event if auto_reply is set.
---------
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
* fix: downcase email when finding
* feat: add `from_email` class
* refactor: use `from_email`
* feat: add rule to disallow find_by email directly
* chore: remove redundant test
Since the previous imlpmentation didn't do a case-insentive search, a new user would be created, and the error would be raised at the DB layer. With the new changes, this test case is redundant
* refactor: use from_email
This change allows the user to configure both IMAP and SMTP for an email inbox. IMAP enables the user to see emails in Chatwoot. And user can use SMTP to reply to an email conversation.
Users can use the default settings to send and receive emails for email inboxes if both IMAP and SMTP are disabled.
Fixes#2520
Configuring an agent email also as a support email inbox leads to conversations getting created in a loop if notifications were also configured to the same email.
For emails forwarded from google groups, Google rewrites the FROM address to the group email and the original email will be available under X-Original-Sender. This PR enables chatwoot to handle this case.
Fixes: #2715
* feat: added support mailbox to handle email channel (#140)
Added a new mailbox called 'SupportMailbox' to handle all the
incoming emails other than reply emails.
An email channel will have a support email and forward email
associated with it. So we filter for the right email inbox based on
the support email of that inbox and route this to this mailbox.
This mailbox finds the account, inbox, contact (create a new one
if it does not exist) and creates a conversation and adds the
email content as the first message in the conversation.
Other minor things handled in this commit:
* renamed the procs for routing emails in application mailbox
* renamed ConversationMailbox to ReplyMailbox
* Added a fallback content in MailPresenter
* Added a record saving (bang) versions of enabling and disabling
features in Featurable module
* added new factory for the email channel
refs: #140
