- Drop FE normalizeStatus and BE STATUS_MAPPING
- Update bubbles/preview and store to use Twilio status values
- DRY ActionCable incoming-call payload builder
- Use server-provided conference_sid for client connect
- VoiceAPI: standardized returns, accept store, simplify disconnects
- Remove legacy/fallback comments introduced in this PR
- Add Voice::CallOrchestratorService to centralize flows
- Add Voice::CallMessageBuilder for consistent voice call messages
- Incoming/Outgoing services delegate to orchestrator; use CallStatus::Manager
- ConversationFinderService: phone optional; public call_sid lookup
feat(ui): simplify call widget + reliable incoming detection + ringtone
- Remove global widget toggling; rely on Vuex
- ActionCable: loosen created condition, backfill on updated
- Add ringtone on incoming via shared Audio helper
- Guard Twilio connect() to avoid duplicate active call errors
fix(voice): decline incoming ends call & updates status
- Reject call now completes Twilio call if in progress
- Update status via manager to no_answer with activity
- Fix outgoing call auto-join without manual button click
- Fix end call button to properly terminate calls on contact side
- Fix decline button to immediately disconnect customer calls
- Improve call state detection for outgoing vs incoming calls
- Add proper WebRTC disconnect handling when contact hangs up
- Enhanced error handling and state cleanup for all call scenarios
