class SearchService pattr_initialize [:current_user!, :current_account!, :params!, :search_type!] def account_user @account_user ||= current_account.account_users.find_by(user: current_user) end def perform case search_type when 'Message' { messages: filter_messages } when 'Conversation' { conversations: filter_conversations } when 'Contact' { contacts: filter_contacts } when 'Article' { articles: filter_articles } else { contacts: filter_contacts, messages: filter_messages, conversations: filter_conversations, articles: filter_articles } end end private def accessable_inbox_ids @accessable_inbox_ids ||= @current_user.assigned_inboxes.pluck(:id) end def search_query @search_query ||= params[:q].to_s.strip end def filter_conversations @conversations = current_account.conversations.where(inbox_id: accessable_inbox_ids) .joins('INNER JOIN contacts ON conversations.contact_id = contacts.id') .where("cast(conversations.display_id as text) ILIKE :search OR contacts.name ILIKE :search OR contacts.email ILIKE :search OR contacts.phone_number ILIKE :search OR contacts.identifier ILIKE :search", search: "%#{search_query}%") .order('conversations.created_at DESC') .page(params[:page]) .per(15) end def filter_messages @messages = if use_gin_search filter_messages_with_gin elsif should_run_advanced_search? advanced_search else filter_messages_with_like end end def should_run_advanced_search? ChatwootApp.advanced_search_allowed? && current_account.feature_enabled?('advanced_search') end def advanced_search; end def filter_messages_with_gin base_query = message_base_query if search_query.present? # Use the @@ operator with to_tsquery for better GIN index utilization # Convert search query to tsquery format with prefix matching # Use this if we wanna match splitting the words # split_query = search_query.split.map { |term| "#{term} | #{term}:*" }.join(' & ') # This will do entire sentence matching using phrase distance operator tsquery = search_query.split.join(' <-> ') # Apply the text search using the GIN index base_query.where('content @@ to_tsquery(?)', tsquery) .reorder('created_at DESC') .page(params[:page]) .per(15) else base_query.reorder('created_at DESC') .page(params[:page]) .per(15) end end def filter_messages_with_like message_base_query .where('messages.content ILIKE :search', search: "%#{search_query}%") .reorder('created_at DESC') .page(params[:page]) .per(15) end def message_base_query query = current_account.messages.where('created_at >= ?', 3.months.ago) query = query.where(inbox_id: accessable_inbox_ids) unless should_skip_inbox_filtering? query end def should_skip_inbox_filtering? account_user.administrator? || user_has_access_to_all_inboxes? end def user_has_access_to_all_inboxes? accessable_inbox_ids.sort == current_account.inboxes.pluck(:id).sort end def use_gin_search current_account.feature_enabled?('search_with_gin') end def filter_contacts @contacts = current_account.contacts.where( "name ILIKE :search OR email ILIKE :search OR phone_number ILIKE :search OR identifier ILIKE :search", search: "%#{search_query}%" ).resolved_contacts( use_crm_v2: current_account.feature_enabled?('crm_v2') ).order_on_last_activity_at('desc').page(params[:page]).per(15) end def filter_articles @articles = current_account.articles .text_search(search_query) .page(params[:page]) .per(15) end end SearchService.prepend_mod_with('SearchService')