require 'rails_helper' RSpec.describe Integrations::Openai::ProcessorService do subject { described_class.new(hook: hook, event: event) } let(:account) { create(:account) } let(:hook) { create(:integrations_hook, :openai, account: account) } let(:expected_headers) { { 'Authorization' => "Bearer #{hook.settings['api_key']}" } } let(:openai_response) do { 'choices' => [ { 'message' => { 'content' => 'This is a reply from openai.' } } ] }.to_json end let!(:conversation) { create(:conversation, account: account) } let!(:customer_message) { create(:message, account: account, conversation: conversation, message_type: :incoming, content: 'hello agent') } let!(:agent_message) { create(:message, account: account, conversation: conversation, message_type: :outgoing, content: 'hello customer') } let!(:summary_prompt) do if ChatwootApp.enterprise? Rails.root.join('enterprise/lib/enterprise/integrations/openai_prompts/summary.txt').read else 'Please summarize the key points from the following conversation between support agents and customer as bullet points for the next ' \ "support agent looking into the conversation. Reply in the user's language." end end describe '#perform' do context 'when event name is rephrase' do let(:event) { { 'name' => 'rephrase', 'data' => { 'tone' => 'friendly', 'content' => 'This is a test message' } } } it 'returns the rephrased message using the tone in data' do request_body = { 'model' => 'gpt-4o-mini', 'messages' => [ { 'role' => 'system', 'content' => 'You are a helpful support agent. ' \ 'Please rephrase the following response. ' \ 'Ensure that the reply should be in user language.' }, { 'role' => 'user', 'content' => event['data']['content'] } ] }.to_json stub_request(:post, 'https://api.openai.com/v1/chat/completions') .with(body: request_body, headers: expected_headers) .to_return(status: 200, body: openai_response, headers: {}) result = subject.perform expect(result).to eq({ :message => 'This is a reply from openai.' }) end end context 'when event name is reply_suggestion' do let(:event) { { 'name' => 'reply_suggestion', 'data' => { 'conversation_display_id' => conversation.display_id } } } it 'returns the suggested reply' do request_body = { 'model' => 'gpt-4o-mini', 'messages' => [ { role: 'system', content: Rails.root.join('lib/integrations/openai/openai_prompts/reply.txt').read }, { role: 'user', content: customer_message.content }, { role: 'assistant', content: agent_message.content } ] }.to_json # Update the stub_request with the correct messages order stub_request(:post, 'https://api.openai.com/v1/chat/completions') .with(body: request_body, headers: expected_headers) .to_return(status: 200, body: openai_response, headers: {}) result = subject.perform expect(result).to eq({ :message => 'This is a reply from openai.' }) end end context 'when event name is summarize' do let(:event) { { 'name' => 'summarize', 'data' => { 'conversation_display_id' => conversation.display_id } } } let(:conversation_messages) do "Customer #{customer_message.sender.name} : #{customer_message.content}\nAgent #{agent_message.sender.name} : #{agent_message.content}\n" end it 'returns the summarized message' do request_body = { 'model' => 'gpt-4o-mini', 'messages' => [ { 'role' => 'system', 'content' => summary_prompt }, { 'role' => 'user', 'content' => conversation_messages } ] }.to_json stub_request(:post, 'https://api.openai.com/v1/chat/completions') .with(body: request_body, headers: expected_headers) .to_return(status: 200, body: openai_response, headers: {}) result = subject.perform expect(result).to eq({ :message => 'This is a reply from openai.' }) end end context 'when event name is label_suggestion with no labels' do let(:event) { { 'name' => 'label_suggestion', 'data' => { 'conversation_display_id' => conversation.display_id } } } it 'returns nil' do result = subject.perform expect(result).to be_nil end end context 'when event name is not one that can be processed' do let(:event) { { 'name' => 'unknown', 'data' => {} } } it 'returns nil' do expect(subject.perform).to be_nil end end context 'when event name is fix_spelling_grammar' do let(:event) { { 'name' => 'fix_spelling_grammar', 'data' => { 'content' => 'This is a test' } } } it 'returns the corrected text' do request_body = { 'model' => 'gpt-4o-mini', 'messages' => [ { 'role' => 'system', 'content' => 'You are a helpful support agent. Please fix the spelling and grammar of the following response. ' \ 'Ensure that the reply should be in user language.' }, { 'role' => 'user', 'content' => event['data']['content'] } ] }.to_json stub_request(:post, 'https://api.openai.com/v1/chat/completions') .with(body: request_body, headers: expected_headers) .to_return(status: 200, body: openai_response, headers: {}) result = subject.perform expect(result).to eq({ :message => 'This is a reply from openai.' }) end end context 'when event name is shorten' do let(:event) { { 'name' => 'shorten', 'data' => { 'content' => 'This is a test' } } } it 'returns the shortened text' do request_body = { 'model' => 'gpt-4o-mini', 'messages' => [ { 'role' => 'system', 'content' => 'You are a helpful support agent. Please shorten the following response. ' \ 'Ensure that the reply should be in user language.' }, { 'role' => 'user', 'content' => event['data']['content'] } ] }.to_json stub_request(:post, 'https://api.openai.com/v1/chat/completions') .with(body: request_body, headers: expected_headers) .to_return(status: 200, body: openai_response, headers: {}) result = subject.perform expect(result).to eq({ :message => 'This is a reply from openai.' }) end end context 'when event name is expand' do let(:event) { { 'name' => 'expand', 'data' => { 'content' => 'help you' } } } it 'returns the expanded text' do request_body = { 'model' => 'gpt-4o-mini', 'messages' => [ { 'role' => 'system', 'content' => 'You are a helpful support agent. Please expand the following response. ' \ 'Ensure that the reply should be in user language.' }, { 'role' => 'user', 'content' => event['data']['content'] } ] }.to_json stub_request(:post, 'https://api.openai.com/v1/chat/completions') .with(body: request_body, headers: expected_headers) .to_return(status: 200, body: openai_response, headers: {}) result = subject.perform expect(result).to eq({ :message => 'This is a reply from openai.' }) end end context 'when event name is make_friendly' do let(:event) { { 'name' => 'make_friendly', 'data' => { 'content' => 'This is a test' } } } it 'returns the friendly text' do request_body = { 'model' => 'gpt-4o-mini', 'messages' => [ { 'role' => 'system', 'content' => 'You are a helpful support agent. Please make the following response more friendly. ' \ 'Ensure that the reply should be in user language.' }, { 'role' => 'user', 'content' => event['data']['content'] } ] }.to_json stub_request(:post, 'https://api.openai.com/v1/chat/completions') .with(body: request_body, headers: expected_headers) .to_return(status: 200, body: openai_response, headers: {}) result = subject.perform expect(result).to eq({ :message => 'This is a reply from openai.' }) end end context 'when event name is make_formal' do let(:event) { { 'name' => 'make_formal', 'data' => { 'content' => 'This is a test' } } } it 'returns the formal text' do request_body = { 'model' => 'gpt-4o-mini', 'messages' => [ { 'role' => 'system', 'content' => 'You are a helpful support agent. Please make the following response more formal. ' \ 'Ensure that the reply should be in user language.' }, { 'role' => 'user', 'content' => event['data']['content'] } ] }.to_json stub_request(:post, 'https://api.openai.com/v1/chat/completions') .with(body: request_body, headers: expected_headers) .to_return(status: 200, body: openai_response, headers: {}) result = subject.perform expect(result).to eq({ :message => 'This is a reply from openai.' }) end end context 'when event name is simplify' do let(:event) { { 'name' => 'simplify', 'data' => { 'content' => 'This is a test' } } } it 'returns the simplified text' do request_body = { 'model' => 'gpt-4o-mini', 'messages' => [ { 'role' => 'system', 'content' => 'You are a helpful support agent. Please simplify the following response. ' \ 'Ensure that the reply should be in user language.' }, { 'role' => 'user', 'content' => event['data']['content'] } ] }.to_json stub_request(:post, 'https://api.openai.com/v1/chat/completions') .with(body: request_body, headers: expected_headers) .to_return(status: 200, body: openai_response, headers: {}) result = subject.perform expect(result).to eq({ :message => 'This is a reply from openai.' }) end end context 'when testing endpoint configuration' do let(:event) { { 'name' => 'rephrase', 'data' => { 'content' => 'test message' } } } context 'when CAPTAIN_OPEN_AI_ENDPOINT is not configured' do it 'uses default OpenAI endpoint' do InstallationConfig.find_by(name: 'CAPTAIN_OPEN_AI_ENDPOINT')&.destroy stub_request(:post, 'https://api.openai.com/v1/chat/completions') .with(body: anything, headers: expected_headers) .to_return(status: 200, body: openai_response, headers: {}) result = subject.perform expect(result).to eq({ :message => 'This is a reply from openai.' }) end end context 'when CAPTAIN_OPEN_AI_ENDPOINT is configured' do before do create(:installation_config, name: 'CAPTAIN_OPEN_AI_ENDPOINT', value: 'https://custom.azure.com/') end it 'uses custom endpoint' do stub_request(:post, 'https://custom.azure.com/v1/chat/completions') .with(body: anything, headers: expected_headers) .to_return(status: 200, body: openai_response, headers: {}) result = subject.perform expect(result).to eq({ :message => 'This is a reply from openai.' }) end end context 'when CAPTAIN_OPEN_AI_ENDPOINT has trailing slash' do before do create(:installation_config, name: 'CAPTAIN_OPEN_AI_ENDPOINT', value: 'https://custom.azure.com/') end it 'properly handles trailing slash' do stub_request(:post, 'https://custom.azure.com/v1/chat/completions') .with(body: anything, headers: expected_headers) .to_return(status: 200, body: openai_response, headers: {}) result = subject.perform expect(result).to eq({ :message => 'This is a reply from openai.' }) end end end end end