class Messages::MessageBuilder include ::FileTypeHelper attr_reader :message def initialize(user, conversation, params) @params = params @private = params[:private] || false @conversation = conversation @user = user @account = conversation.account @message_type = params[:message_type] || 'outgoing' @attachments = params[:attachments] @automation_rule = content_attributes&.dig(:automation_rule_id) return unless params.instance_of?(ActionController::Parameters) @in_reply_to = content_attributes&.dig(:in_reply_to) @items = content_attributes&.dig(:items) end def perform @message = @conversation.messages.build(message_params) process_attachments process_emails # When the message has no quoted content, it will just be rendered as a regular message # The frontend is equipped to handle this case process_email_content if @account.feature_enabled?(:quoted_email_reply) @message.save! @message end private # Extracts content attributes from the given params. # - Converts ActionController::Parameters to a regular hash if needed. # - Attempts to parse a JSON string if content is a string. # - Returns an empty hash if content is not present, if there's a parsing error, or if it's an unexpected type. def content_attributes params = convert_to_hash(@params) content_attributes = params.fetch(:content_attributes, {}) return parse_json(content_attributes) if content_attributes.is_a?(String) return content_attributes if content_attributes.is_a?(Hash) {} end # Converts the given object to a hash. # If it's an instance of ActionController::Parameters, converts it to an unsafe hash. # Otherwise, returns the object as-is. def convert_to_hash(obj) return obj.to_unsafe_h if obj.instance_of?(ActionController::Parameters) obj end # Attempts to parse a string as JSON. # If successful, returns the parsed hash with symbolized names. # If unsuccessful, returns nil. def parse_json(content) JSON.parse(content, symbolize_names: true) rescue JSON::ParserError {} end def process_attachments return if @attachments.blank? @attachments.each do |uploaded_attachment| attachment = @message.attachments.build( account_id: @message.account_id, file: uploaded_attachment ) attachment.file_type = if uploaded_attachment.is_a?(String) file_type_by_signed_id( uploaded_attachment ) else file_type(uploaded_attachment&.content_type) end end end def process_emails return unless @conversation.inbox&.inbox_type == 'Email' cc_emails = process_email_string(@params[:cc_emails]) bcc_emails = process_email_string(@params[:bcc_emails]) to_emails = process_email_string(@params[:to_emails]) all_email_addresses = cc_emails + bcc_emails + to_emails validate_email_addresses(all_email_addresses) @message.content_attributes[:cc_emails] = cc_emails @message.content_attributes[:bcc_emails] = bcc_emails @message.content_attributes[:to_emails] = to_emails end def process_email_content return unless should_process_email_content? @message.content_attributes ||= {} email_attributes = build_email_attributes @message.content_attributes[:email] = email_attributes end def process_email_string(email_string) return [] if email_string.blank? email_string.gsub(/\s+/, '').split(',') end def validate_email_addresses(all_emails) all_emails&.each do |email| raise StandardError, 'Invalid email address' unless email.match?(URI::MailTo::EMAIL_REGEXP) end end def message_type if @conversation.inbox.channel_type != 'Channel::Api' && @message_type == 'incoming' raise StandardError, 'Incoming messages are only allowed in Api inboxes' end @message_type end def sender message_type == 'outgoing' ? (message_sender || @user) : @conversation.contact end def external_created_at @params[:external_created_at].present? ? { external_created_at: @params[:external_created_at] } : {} end def automation_rule_id @automation_rule.present? ? { content_attributes: { automation_rule_id: @automation_rule } } : {} end def campaign_id @params[:campaign_id].present? ? { additional_attributes: { campaign_id: @params[:campaign_id] } } : {} end def template_params @params[:template_params].present? ? { additional_attributes: { template_params: JSON.parse(@params[:template_params].to_json) } } : {} end def message_sender return if @params[:sender_type] != 'AgentBot' AgentBot.where(account_id: [nil, @conversation.account.id]).find_by(id: @params[:sender_id]) end def message_params { account_id: @conversation.account_id, inbox_id: @conversation.inbox_id, message_type: message_type, content: @params[:content], private: @private, sender: sender, content_type: @params[:content_type], items: @items, in_reply_to: @in_reply_to, echo_id: @params[:echo_id], source_id: @params[:source_id] }.merge(external_created_at).merge(automation_rule_id).merge(campaign_id).merge(template_params) end def email_inbox? @conversation.inbox&.inbox_type == 'Email' end def should_process_email_content? email_inbox? && !@private && @message.content.present? end def build_email_attributes email_attributes = ensure_indifferent_access(@message.content_attributes[:email] || {}) normalized_content = normalize_email_body(@message.content) # Use custom HTML content if provided, otherwise generate from message content email_attributes[:html_content] = if custom_email_content_provided? build_custom_html_content else build_html_content(normalized_content) end email_attributes[:text_content] = build_text_content(normalized_content) email_attributes end def build_html_content(normalized_content) html_content = ensure_indifferent_access(@message.content_attributes.dig(:email, :html_content) || {}) rendered_html = render_email_html(normalized_content) html_content[:full] = rendered_html html_content[:reply] = rendered_html html_content end def build_text_content(normalized_content) text_content = ensure_indifferent_access(@message.content_attributes.dig(:email, :text_content) || {}) text_content[:full] = normalized_content text_content[:reply] = normalized_content text_content end def ensure_indifferent_access(hash) return {} if hash.blank? hash.respond_to?(:with_indifferent_access) ? hash.with_indifferent_access : hash end def normalize_email_body(content) content.to_s.gsub("\r\n", "\n") end def render_email_html(content) return '' if content.blank? ChatwootMarkdownRenderer.new(content).render_message.to_s end def custom_email_content_provided? @params[:email_html_content].present? end def build_custom_html_content html_content = ensure_indifferent_access(@message.content_attributes.dig(:email, :html_content) || {}) html_content[:full] = @params[:email_html_content] html_content[:reply] = @params[:email_html_content] html_content end end