export const CONVERSATION_EVENTS = Object.freeze({ EXECUTED_A_MACRO: 'Executed a macro', SENT_MESSAGE: 'Sent a message', SENT_PRIVATE_NOTE: 'Sent a private note', INSERTED_A_CANNED_RESPONSE: 'Inserted a canned response', TRANSLATE_A_MESSAGE: 'Translated a message', INSERTED_A_VARIABLE: 'Inserted a variable', INSERTED_AN_EMOJI: 'Inserted an emoji', USED_MENTIONS: 'Used mentions', SEARCH_CONVERSATION: 'Searched conversations', APPLY_FILTER: 'Applied filters in the conversation list', CHANGE_PRIORITY: 'Assigned priority to a conversation', INSERT_ARTICLE_LINK: 'Inserted article into reply via article search', }); export const ACCOUNT_EVENTS = Object.freeze({ ADDED_TO_CANNED_RESPONSE: 'Used added to canned response option', ADDED_A_CUSTOM_ATTRIBUTE: 'Added a custom attribute', ADDED_AN_INBOX: 'Added an inbox', OPEN_MESSAGE_CONTEXT_MENU: 'Opened message context menu', OPENED_NOTIFICATIONS: 'Opened notifications', MARK_AS_READ_NOTIFICATIONS: 'Marked notifications as read', OPEN_CONVERSATION_VIA_NOTIFICATION: 'Opened conversation via notification', }); export const LABEL_EVENTS = Object.freeze({ CREATE: 'Created a label', UPDATE: 'Updated a label', DELETED: 'Deleted a label', APPLY_LABEL: 'Applied a label', }); // REPORTS EVENTS export const REPORTS_EVENTS = Object.freeze({ DOWNLOAD_REPORT: 'Downloaded a report', FILTER_REPORT: 'Used filters in the reports', }); // CONTACTS PAGE EVENTS export const CONTACTS_EVENTS = Object.freeze({ APPLY_FILTER: 'Applied filters in the contacts list', SAVE_FILTER: 'Saved a filter in the contacts list', DELETE_FILTER: 'Deleted a filter in the contacts list', APPLY_SORT: 'Sorted contacts list', SEARCH: 'Searched contacts list', CREATE_CONTACT: 'Created a contact', MERGED_CONTACTS: 'Used merge contact option', IMPORT_MODAL_OPEN: 'Opened import contacts modal', IMPORT_FAILURE: 'Import contacts failed', IMPORT_SUCCESS: 'Imported contacts successfully', }); // CAMPAIGN EVENTS export const CAMPAIGNS_EVENTS = Object.freeze({ OPEN_NEW_CAMPAIGN_MODAL: 'Opened new campaign modal', CREATE_CAMPAIGN: 'Created a new campaign', UPDATE_CAMPAIGN: 'Updated a campaign', DELETE_CAMPAIGN: 'Deleted a campaign', }); // PORTAL EVENTS export const PORTALS_EVENTS = Object.freeze({ ONBOARD_BASIC_INFORMATION: 'New Portal: Completed basic information', ONBOARD_CUSTOMIZATION: 'New portal: Completed customization', CREATE_PORTAL: 'Created a portal', DELETE_PORTAL: 'Deleted a portal', UPDATE_PORTAL: 'Updated a portal', CREATE_LOCALE: 'Created a portal locale', SET_DEFAULT_LOCALE: 'Set default portal locale', DELETE_LOCALE: 'Deleted a portal locale', SWITCH_LOCALE: 'Switched portal locale', CREATE_CATEGORY: 'Created a portal category', DELETE_CATEGORY: 'Deleted a portal category', EDIT_CATEGORY: 'Edited a portal category', CREATE_ARTICLE: 'Created an article', PUBLISH_ARTICLE: 'Published an article', ARCHIVE_ARTICLE: 'Archived an article', DELETE_ARTICLE: 'Deleted an article', PREVIEW_ARTICLE: 'Previewed article', }); export const OPEN_AI_EVENTS = Object.freeze({ SUMMARIZE: 'OpenAI: Used summarize', REPLY_SUGGESTION: 'OpenAI: Used reply suggestion', REPHRASE: 'OpenAI: Used rephrase', FIX_SPELLING_AND_GRAMMAR: 'OpenAI: Used fix spelling and grammar', SHORTEN: 'OpenAI: Used shorten', EXPAND: 'OpenAI: Used expand', MAKE_FRIENDLY: 'OpenAI: Used make friendly', MAKE_FORMAL: 'OpenAI: Used make formal', SIMPLIFY: 'OpenAI: Used simplify', APPLY_LABEL_SUGGESTION: 'OpenAI: Apply label from suggestion', DISMISS_LABEL_SUGGESTION: 'OpenAI: Dismiss label suggestions', ADDED_AI_INTEGRATION_VIA_CTA_BUTTON: 'OpenAI: Added AI integration via CTA button', DISMISS_AI_SUGGESTION: 'OpenAI: Dismiss AI suggestions', }); export const COPILOT_EVENTS = Object.freeze({ SEND_SUGGESTED: 'Copilot: Send suggested message', SEND_MESSAGE: 'Copilot: Sent a message', USE_CAPTAIN_RESPONSE: 'Copilot: Used captain response', }); export const GENERAL_EVENTS = Object.freeze({ COMMAND_BAR: 'Used commandbar', }); export const INBOX_EVENTS = Object.freeze({ OPEN_CONVERSATION_VIA_INBOX: 'Opened conversation via inbox', MARK_NOTIFICATION_AS_READ: 'Marked notification as read', MARK_ALL_NOTIFICATIONS_AS_READ: 'Marked all notifications as read', MARK_NOTIFICATION_AS_UNREAD: 'Marked notification as unread', DELETE_NOTIFICATION: 'Deleted notification', DELETE_ALL_NOTIFICATIONS: 'Deleted all notifications', }); export const SLA_EVENTS = Object.freeze({ CREATE: 'Created an SLA', UPDATE: 'Updated an SLA', DELETED: 'Deleted an SLA', }); export const LINEAR_EVENTS = Object.freeze({ CREATE_ISSUE: 'Created a linear issue', LINK_ISSUE: 'Linked a linear issue', UNLINK_ISSUE: 'Unlinked a linear issue', });