class ApplicationMailbox < ActionMailbox::Base include MailboxHelper # Last part is the regex for the UUID # Eg: email should be something like : reply+6bdc3f4d-0bec-4515-a284-5d916fdde489@domain.com REPLY_EMAIL_UUID_PATTERN = /^reply\+([0-9a-f]{8}\b-[0-9a-f]{4}-[0-9a-f]{4}-[0-9a-f]{4}-\b[0-9a-f]{12})$/i CONVERSATION_MESSAGE_ID_PATTERN = %r{conversation/([a-zA-Z0-9-]*?)/messages/(\d+?)@(\w+\.\w+)} # routes as a reply to existing conversations routing( ->(inbound_mail) { valid_to_address?(inbound_mail) && (reply_uuid_mail?(inbound_mail) || in_reply_to_mail?(inbound_mail)) } => :reply ) # routes as a new conversation in email channel routing( ->(inbound_mail) { valid_to_address?(inbound_mail) && EmailChannelFinder.new(inbound_mail.mail).perform.present? } => :support ) # catchall routing(all: :default) class << self # checks if follow this pattern then send it to reply_mailbox # def in_reply_to_mail?(inbound_mail) in_reply_to = inbound_mail.mail.in_reply_to in_reply_to.present? && ( in_reply_to_matches?(in_reply_to) || Message.exists?(source_id: in_reply_to) ) end def in_reply_to_matches?(in_reply_to) Array.wrap(in_reply_to).any? { it.match?(CONVERSATION_MESSAGE_ID_PATTERN) } end # checks if follow this pattern send it to reply_mailbox # reply+@ def reply_uuid_mail?(inbound_mail) inbound_mail.mail.to&.any? do |email| conversation_uuid = email.split('@')[0] conversation_uuid.match?(REPLY_EMAIL_UUID_PATTERN) end end # if mail.to returns a string, then it is a malformed `to` header # valid `to` header will be of type Mail::AddressContainer # validate if the to address is of type string def valid_to_address?(inbound_mail) to_address_class = inbound_mail.mail.to&.class return true if to_address_class == Mail::AddressContainer Rails.logger.error "Email to address header is malformed `#{inbound_mail.mail.to}`" false end end end