# == Schema Information # # Table name: messages # # id :integer not null, primary key # additional_attributes :jsonb # content :text # content_attributes :json # content_type :integer default("text"), not null # external_source_ids :jsonb # message_type :integer not null # private :boolean default(FALSE), not null # processed_message_content :text # sender_type :string # sentiment :jsonb # status :integer default("sent") # created_at :datetime not null # updated_at :datetime not null # account_id :integer not null # conversation_id :integer not null # inbox_id :integer not null # sender_id :bigint # source_id :string # # Indexes # # index_messages_on_account_id (account_id) # index_messages_on_account_id_and_inbox_id (account_id,inbox_id) # index_messages_on_additional_attributes_campaign_id (((additional_attributes -> 'campaign_id'::text))) USING gin # index_messages_on_content (content) USING gin # index_messages_on_conversation_account_type_created (conversation_id,account_id,message_type,created_at) # index_messages_on_conversation_id (conversation_id) # index_messages_on_created_at (created_at) # index_messages_on_inbox_id (inbox_id) # index_messages_on_sender_type_and_sender_id (sender_type,sender_id) # index_messages_on_source_id (source_id) # class Message < ApplicationRecord include MessageFilterHelpers include Liquidable NUMBER_OF_PERMITTED_ATTACHMENTS = 15 TEMPLATE_PARAMS_SCHEMA = { 'type': 'object', 'properties': { 'template_params': { 'type': 'object', 'properties': { 'name': { 'type': 'string' }, 'category': { 'type': 'string' }, 'language': { 'type': 'string' }, 'namespace': { 'type': 'string' }, 'processed_params': { 'type': 'object' } }, 'required': %w[name] } } }.to_json.freeze before_validation :ensure_content_type before_save :ensure_processed_message_content before_save :ensure_in_reply_to validates :account_id, presence: true validates :inbox_id, presence: true validates :conversation_id, presence: true validates_with ContentAttributeValidator validates_with JsonSchemaValidator, schema: TEMPLATE_PARAMS_SCHEMA, attribute_resolver: ->(record) { record.additional_attributes } validates :content_type, presence: true validates :content, length: { maximum: 150_000 } validates :processed_message_content, length: { maximum: 150_000 } # when you have a temperory id in your frontend and want it echoed back via action cable attr_accessor :echo_id enum message_type: { incoming: 0, outgoing: 1, activity: 2, template: 3 } enum content_type: { text: 0, input_text: 1, input_textarea: 2, input_email: 3, input_select: 4, cards: 5, form: 6, article: 7, incoming_email: 8, input_csat: 9, integrations: 10, sticker: 11 } enum status: { sent: 0, delivered: 1, read: 2, failed: 3 } # [:submitted_email, :items, :submitted_values] : Used for bot message types # [:email] : Used by conversation_continuity incoming email messages # [:in_reply_to] : Used to reply to a particular tweet in threads # [:deleted] : Used to denote whether the message was deleted by the agent # [:external_created_at] : Can specify if the message was created at a different timestamp externally # [:external_error : Can specify if the message creation failed due to an error at external API store :content_attributes, accessors: [:submitted_email, :items, :submitted_values, :email, :in_reply_to, :deleted, :external_created_at, :story_sender, :story_id, :external_error, :translations, :in_reply_to_external_id, :is_unsupported], coder: JSON store :external_source_ids, accessors: [:slack], coder: JSON, prefix: :external_source_id scope :created_since, ->(datetime) { where('created_at > ?', datetime) } scope :chat, -> { where.not(message_type: :activity).where(private: false) } scope :non_activity_messages, -> { where.not(message_type: :activity).reorder('id desc') } scope :today, -> { where("date_trunc('day', created_at) = ?", Date.current) } # TODO: Get rid of default scope # https://stackoverflow.com/a/1834250/939299 # if you want to change order, use `reorder` default_scope { order(created_at: :asc) } belongs_to :account belongs_to :inbox belongs_to :conversation, touch: true belongs_to :sender, polymorphic: true, required: false has_many :attachments, dependent: :destroy, autosave: true, before_add: :validate_attachments_limit has_one :csat_survey_response, dependent: :destroy_async has_many :notifications, as: :primary_actor, dependent: :destroy_async after_create_commit :execute_after_create_commit_callbacks after_update_commit :dispatch_update_event def channel_token @token ||= inbox.channel.try(:page_access_token) end def push_event_data data = attributes.symbolize_keys.merge( created_at: created_at.to_i, message_type: message_type_before_type_cast, conversation_id: conversation.display_id, conversation: conversation_push_event_data ) data.merge!(echo_id: echo_id) if echo_id.present? data.merge!(attachments: attachments.map(&:push_event_data)) if attachments.present? merge_sender_attributes(data) end def conversation_push_event_data { assignee_id: conversation.assignee_id, unread_count: conversation.unread_incoming_messages.count, last_activity_at: conversation.last_activity_at.to_i, contact_inbox: { source_id: conversation.contact_inbox.source_id } } end # TODO: We will be removing this code after instagram_manage_insights is implemented # Better logic is to listen to webhook and remove stories proactively rather than trying # a fetch every time a message is returned def validate_instagram_story inbox.channel.fetch_instagram_story_link(self) # we want to reload the message in case the story has expired and data got removed reload end def merge_sender_attributes(data) data.merge!(sender: sender.push_event_data) if sender && !sender.is_a?(AgentBot) data.merge!(sender: sender.push_event_data(inbox)) if sender.is_a?(AgentBot) data end def webhook_data data = { account: account.webhook_data, additional_attributes: additional_attributes, content_attributes: content_attributes, content_type: content_type, content: content, conversation: conversation.webhook_data, created_at: created_at, id: id, inbox: inbox.webhook_data, message_type: message_type, private: private, sender: sender.try(:webhook_data), source_id: source_id } data.merge!(attachments: attachments.map(&:push_event_data)) if attachments.present? data end def content # move this to a presenter return self[:content] if !input_csat? || inbox.web_widget? I18n.t('conversations.survey.response', link: "#{ENV.fetch('FRONTEND_URL', nil)}/survey/responses/#{conversation.uuid}") end def email_notifiable_message? return false if private? return false if %w[outgoing template].exclude?(message_type) return false if template? && %w[input_csat text].exclude?(content_type) true end def valid_first_reply? return false unless outgoing? && human_response? && !private? return false if conversation.first_reply_created_at.present? return false if conversation.messages.outgoing .where.not(sender_type: 'AgentBot') .where.not(private: true) .where("(additional_attributes->'campaign_id') is null").count > 1 true end def save_story_info(story_info) self.content_attributes = content_attributes.merge( { story_id: story_info['id'], story_sender: inbox.channel.instagram_id, story_url: story_info['url'] } ) save! end private def ensure_processed_message_content text_content_quoted = content_attributes.dig(:email, :text_content, :quoted) html_content_quoted = content_attributes.dig(:email, :html_content, :quoted) message_content = text_content_quoted || html_content_quoted || content self.processed_message_content = message_content&.truncate(150_000) end # fetch the in_reply_to message and set the external id def ensure_in_reply_to in_reply_to = content_attributes[:in_reply_to] in_reply_to_external_id = content_attributes[:in_reply_to_external_id] Messages::InReplyToMessageBuilder.new( message: self, in_reply_to: in_reply_to, in_reply_to_external_id: in_reply_to_external_id ).perform end def ensure_content_type self.content_type ||= Message.content_types[:text] end def execute_after_create_commit_callbacks # rails issue with order of active record callbacks being executed https://github.com/rails/rails/issues/20911 reopen_conversation notify_via_mail set_conversation_activity update_message_sentiments dispatch_create_events send_reply execute_message_template_hooks update_contact_activity end def update_contact_activity sender.update(last_activity_at: DateTime.now) if sender.is_a?(Contact) end def update_waiting_since if human_response? && !private && conversation.waiting_since.present? Rails.configuration.dispatcher.dispatch( REPLY_CREATED, Time.zone.now, waiting_since: conversation.waiting_since, message: self ) conversation.update(waiting_since: nil) end conversation.update(waiting_since: created_at) if incoming? && conversation.waiting_since.blank? end def human_response? # if the sender is not a user, it's not a human response # if automation rule id is present, it's not a human response # if campaign id is present, it's not a human response outgoing? && content_attributes['automation_rule_id'].blank? && additional_attributes['campaign_id'].blank? && sender.is_a?(User) end def dispatch_create_events Rails.configuration.dispatcher.dispatch(MESSAGE_CREATED, Time.zone.now, message: self, performed_by: Current.executed_by) if valid_first_reply? Rails.configuration.dispatcher.dispatch(FIRST_REPLY_CREATED, Time.zone.now, message: self, performed_by: Current.executed_by) conversation.update(first_reply_created_at: created_at, waiting_since: nil) else update_waiting_since end end def dispatch_update_event # ref: https://github.com/rails/rails/issues/44500 # we want to skip the update event if the message is not updated return if previous_changes.blank? Rails.configuration.dispatcher.dispatch(MESSAGE_UPDATED, Time.zone.now, message: self, performed_by: Current.executed_by, previous_changes: previous_changes) end def send_reply # FIXME: Giving it few seconds for the attachment to be uploaded to the service # active storage attaches the file only after commit attachments.blank? ? ::SendReplyJob.perform_later(id) : ::SendReplyJob.set(wait: 2.seconds).perform_later(id) end def reopen_conversation return if conversation.muted? return unless incoming? conversation.open! if conversation.snoozed? reopen_resolved_conversation if conversation.resolved? end def reopen_resolved_conversation # mark resolved bot conversation as pending to be reopened by bot processor service if conversation.inbox.active_bot? conversation.pending! elsif conversation.inbox.api? Current.executed_by = sender if reopened_by_contact? conversation.open! else conversation.open! end end def reopened_by_contact? incoming? && !private? && Current.user.class != sender.class && sender.instance_of?(Contact) end def execute_message_template_hooks ::MessageTemplates::HookExecutionService.new(message: self).perform end def email_notifiable_webwidget? inbox.web_widget? && inbox.channel.continuity_via_email end def email_notifiable_api_channel? inbox.api? && inbox.account.feature_enabled?('email_continuity_on_api_channel') end def email_notifiable_channel? email_notifiable_webwidget? || %w[Email].include?(inbox.inbox_type) || email_notifiable_api_channel? end def can_notify_via_mail? return unless email_notifiable_message? return unless email_notifiable_channel? return if conversation.contact.email.blank? true end def notify_via_mail return unless can_notify_via_mail? trigger_notify_via_mail end def trigger_notify_via_mail return EmailReplyWorker.perform_in(1.second, id) if inbox.inbox_type == 'Email' # will set a redis key for the conversation so that we don't need to send email for every new message # last few messages coupled together is sent every 2 minutes rather than one email for each message # if redis key exists there is an unprocessed job that will take care of delivering the email return if Redis::Alfred.get(conversation_mail_key).present? Redis::Alfred.setex(conversation_mail_key, id) ConversationReplyEmailWorker.perform_in(2.minutes, conversation.id, id) end def conversation_mail_key format(::Redis::Alfred::CONVERSATION_MAILER_KEY, conversation_id: conversation.id) end def validate_attachments_limit(_attachment) errors.add(:attachments, message: 'exceeded maximum allowed') if attachments.size >= NUMBER_OF_PERMITTED_ATTACHMENTS end def set_conversation_activity # rubocop:disable Rails/SkipsModelValidations conversation.update_columns(last_activity_at: created_at) # rubocop:enable Rails/SkipsModelValidations end def update_message_sentiments # override in the enterprise ::Enterprise::SentimentAnalysisJob.perform_later(self) end end Message.prepend_mod_with('Message')