class Api::V1::Accounts::ConversationsController < Api::V1::Accounts::BaseController include Events::Types include DateRangeHelper include HmacConcern before_action :conversation, except: [:index, :meta, :search, :create, :filter] before_action :inbox, :contact, :contact_inbox, only: [:create] ATTACHMENT_RESULTS_PER_PAGE = 100 def index result = conversation_finder.perform @conversations = result[:conversations] @conversations_count = result[:count] end def meta result = conversation_finder.perform @conversations_count = result[:count] end def search result = conversation_finder.perform @conversations = result[:conversations] @conversations_count = result[:count] end def attachments @attachments_count = @conversation.attachments.count @attachments = @conversation.attachments .includes(:message) .order(created_at: :desc) .page(attachment_params[:page]) .per(ATTACHMENT_RESULTS_PER_PAGE) end def show; end def create ActiveRecord::Base.transaction do @conversation = ConversationBuilder.new(params: params, contact_inbox: @contact_inbox).perform Messages::MessageBuilder.new(Current.user, @conversation, params[:message]).perform if params[:message].present? end end def update @conversation.update!(permitted_update_params) end def filter result = ::Conversations::FilterService.new(params.permit!, current_user, current_account).perform @conversations = result[:conversations] @conversations_count = result[:count] rescue CustomExceptions::CustomFilter::InvalidAttribute, CustomExceptions::CustomFilter::InvalidOperator, CustomExceptions::CustomFilter::InvalidQueryOperator, CustomExceptions::CustomFilter::InvalidValue => e render_could_not_create_error(e.message) end def mute @conversation.mute! head :ok end def unmute @conversation.unmute! head :ok end def transcript render json: { error: 'email param missing' }, status: :unprocessable_entity and return if params[:email].blank? ConversationReplyMailer.with(account: @conversation.account).conversation_transcript(@conversation, params[:email])&.deliver_later head :ok end def toggle_status # FIXME: move this logic into a service object if pending_to_open_by_bot? @conversation.bot_handoff! elsif params[:status].present? set_conversation_status @status = @conversation.save! else @status = @conversation.toggle_status end assign_conversation if should_assign_conversation? end def pending_to_open_by_bot? return false unless Current.user.is_a?(AgentBot) @conversation.status == 'pending' && params[:status] == 'open' end def should_assign_conversation? @conversation.status == 'open' && Current.user.is_a?(User) && Current.user&.agent? end def toggle_priority @conversation.toggle_priority(params[:priority]) head :ok end def toggle_typing_status typing_status_manager = ::Conversations::TypingStatusManager.new(@conversation, current_user, params) typing_status_manager.toggle_typing_status head :ok end def update_last_seen update_last_seen_on_conversation(DateTime.now.utc, assignee?) end def unread last_incoming_message = @conversation.messages.incoming.last last_seen_at = last_incoming_message.created_at - 1.second if last_incoming_message.present? update_last_seen_on_conversation(last_seen_at, true) end def custom_attributes @conversation.custom_attributes = params.permit(custom_attributes: {})[:custom_attributes] @conversation.save! end def destroy authorize @conversation, :destroy? ::DeleteObjectJob.perform_later(@conversation, Current.user, request.ip) head :ok end private def permitted_update_params # TODO: Move the other conversation attributes to this method and remove specific endpoints for each attribute params.permit(:priority) end def attachment_params params.permit(:page) end def update_last_seen_on_conversation(last_seen_at, update_assignee) # rubocop:disable Rails/SkipsModelValidations @conversation.update_column(:agent_last_seen_at, last_seen_at) @conversation.update_column(:assignee_last_seen_at, last_seen_at) if update_assignee.present? # rubocop:enable Rails/SkipsModelValidations end def set_conversation_status @conversation.status = params[:status] @conversation.snoozed_until = parse_date_time(params[:snoozed_until].to_s) if params[:snoozed_until] end def assign_conversation @conversation.assignee = current_user @conversation.save! end def conversation @conversation ||= Current.account.conversations.find_by!(display_id: params[:id]) authorize @conversation, :show? end def inbox return if params[:inbox_id].blank? @inbox = Current.account.inboxes.find(params[:inbox_id]) authorize @inbox, :show? end def contact return if params[:contact_id].blank? @contact = Current.account.contacts.find(params[:contact_id]) end def contact_inbox @contact_inbox = build_contact_inbox # fallback for the old case where we do look up only using source id # In future we need to change this and make sure we do look up on combination of inbox_id and source_id # and deprecate the support of passing only source_id as the param @contact_inbox ||= ::ContactInbox.find_by!(source_id: params[:source_id]) authorize @contact_inbox.inbox, :show? rescue ActiveRecord::RecordNotUnique render json: { error: 'source_id should be unique' }, status: :unprocessable_entity end def build_contact_inbox return if @inbox.blank? || @contact.blank? ContactInboxBuilder.new( contact: @contact, inbox: @inbox, source_id: params[:source_id], hmac_verified: hmac_verified? ).perform end def conversation_finder @conversation_finder ||= ConversationFinder.new(Current.user, params) end def assignee? @conversation.assignee_id? && Current.user == @conversation.assignee end end Api::V1::Accounts::ConversationsController.prepend_mod_with('Api::V1::Accounts::ConversationsController')