import camelcaseKeys from 'camelcase-keys'; export default camelcaseKeys( [ { id: 60716, content: "Hi Team,\n\nI hope this email finds you well! I wanted to share some updates regarding\nour integration with *Chatwoot* and outline some key features we’ve\nexplored.\n------------------------------\nKey Updates\n\n 1.\n\n *Integration Status*:\n The initial integration with Chatwoot has been successful. We've tested:\n - API connectivity\n - Multi-channel messaging\n - Real-time chat updates\n 2.\n\n *Upcoming Tasks*:\n - Streamlining notification workflows\n - Enhancing webhook reliability\n - Testing team collaboration features\n\n*Note:*\nDon’t forget to check out the automation capabilities in Chatwoot for\nhandling repetitive queries. It can save a ton of time!\n\n------------------------------\nFeatures We Love\n\nHere’s what stood out so far:\n\n - *Unified Inbox*: All customer conversations in one place.\n - *Customizable Workflows*: Tailored to our team’s unique needs.\n - *Integrations*: Works seamlessly with CRM and Slack.\n\n------------------------------\nAction Items For Next Week:\n\n 1. Implement the webhook for *ticket prioritization*.\n 2. Test *CSAT surveys* post-chat sessions.\n 3. Review *analytics dashboard* insights.\n\n------------------------------\nData Snapshot\n\nHere’s a quick overview of our conversation stats this week:\nMetric Value Change (%)\nTotal Conversations 350 +25%\nAverage Response Time 3 minutes -15%\nCSAT Score 92% +10%\n------------------------------\nFeedback\n\n*Do let me know if you have additional feedback or ideas to improve our\nworkflows. Here’s an image of how our Chatwoot dashboard looks with recent\nchanges:*\n\n[image: Chatwoot Dashboard Screenshot]\n------------------------------\n\nLooking forward to hearing your thoughts!\n\nBest regards,\n~ Shivam Mishra", account_id: 51, inbox_id: 991, conversation_id: 46, message_type: 0, created_at: 1733141025, updated_at: '2024-12-02T12:03:45.663Z', private: false, status: 'sent', source_id: 'CAM_Qp+8bpiT5xFL7HmVL4a9RD0TmdYw7Lu6ZV02yu=eyon41DA@mail.gmail.com', content_type: 'incoming_email', content_attributes: { email: { bcc: null, cc: null, content_type: 'multipart/alternative; boundary=0000000000009d889e0628477235', date: '2024-12-02T16:29:39+05:30', from: ['hey@shivam.dev'], html_content: { full: '

Hi Team,

\r\n

I hope this email finds you well! I wanted to share some updates regarding our integration with Chatwoot and outline some key features we’ve explored.

\r\n
\r\n

Key Updates

\r\n
    \r\n
  1. \r\n

    Integration Status:
    \r\nThe initial integration with Chatwoot has been successful. We've tested:

    \r\n
      \r\n
    • API connectivity
      • \r\n
    • Multi-channel messaging
      • \r\n
    • Real-time chat updates
      • \r\n
    \r\n
    2. \r\n
  2. \r\n

    Upcoming Tasks:

    \r\n
      \r\n
    • Streamlining notification workflows
      • \r\n
    • Enhancing webhook reliability
      • \r\n
    • Testing team collaboration features
      • \r\n
    \r\n
    3. \r\n
\r\n
\r\n

Note:
\r\nDon’t forget to check out the automation capabilities in Chatwoot for handling repetitive queries. It can save a ton of time!

\r\n
\r\n
\r\n

Features We Love

\r\n

Here’s what stood out so far:

\r\n\r\n
\r\n

Action Items

\r\n

For Next Week:

\r\n
    \r\n
  1. Implement the webhook for ticket prioritization.
    2. \r\n
  2. Test CSAT surveys post-chat sessions.
    3. \r\n
  3. Review analytics dashboard insights.
    4. \r\n
\r\n
\r\n

Data Snapshot

\r\n

Here’s a quick overview of our conversation stats this week:

\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n
MetricValueChange (%)
Total Conversations350+25%
Average Response Time3 minutes-15%
CSAT Score92%+10%
\r\n
\r\n

Feedback

\r\n

Do let me know if you have additional feedback or ideas to improve our workflows. Here’s an image of how our Chatwoot dashboard looks with recent changes:

\r\n

Chatwoot Dashboard Screenshot

\r\n
\r\n

Looking forward to hearing your thoughts!

\r\n

Best regards,
~ Shivam Mishra

\r\n', reply: "Hi Team,\n\nI hope this email finds you well! I wanted to share some updates regarding our integration with Chatwoot and outline some key features we’ve explored.\n\n---------------------------------------------------------------\n\nKey Updates\n\n-\n\nIntegration Status:\nThe initial integration with Chatwoot has been successful. We've tested:\n\n- API connectivity\n- Multi-channel messaging\n- Real-time chat updates\n\n-\n\nUpcoming Tasks:\n\n- Streamlining notification workflows\n- Enhancing webhook reliability\n- Testing team collaboration features\n\n>\n---------------------------------------------------------------\n\nFeatures We Love\n\nHere’s what stood out so far:\n\n- Unified Inbox: All customer conversations in one place.\n- Customizable Workflows: Tailored to our team’s unique needs.\n- Integrations: Works seamlessly with CRM and Slack.\n\n---------------------------------------------------------------\n\nAction Items\n\nFor Next Week:\n\n- Implement the webhook for ticket prioritization.\n- Test CSAT surveys post-chat sessions.\n- Review analytics dashboard insights.\n\n---------------------------------------------------------------\n\nData Snapshot\n\nHere’s a quick overview of our conversation stats this week:\n\nMetric\tValue\tChange (%)\nTotal Conversations\t350\t+25%\nAverage Response Time\t3 minutes\t-15%\nCSAT Score\t92%\t+10%\n---------------------------------------------------------------\n\nFeedback\n\nDo let me know if you have additional feedback or ideas to improve our workflows. Here’s an image of how our Chatwoot dashboard looks with recent changes:\n\n[Chatwoot Dashboard]\n\n---------------------------------------------------------------\n\nLooking forward to hearing your thoughts!\n\nBest regards,\n~ Shivam Mishra", quoted: 'Hi Team,\n\nI hope this email finds you well! I wanted to share some updates regarding our integration with Chatwoot and outline some key features we’ve explored.', }, in_reply_to: null, message_id: 'CAM_Qp+8bpiT5xFL7HmVL4a9RD0TmdYw7Lu6ZV02yu=eyon41DA@mail.gmail.com', multipart: true, number_of_attachments: 0, subject: 'Update on Chatwoot Integration and Features', text_content: { full: "Hi Team,\r\n\r\nI hope this email finds you well! I wanted to share some updates regarding\r\nour integration with *Chatwoot* and outline some key features we’ve\r\nexplored.\r\n------------------------------\r\nKey Updates\r\n\r\n 1.\r\n\r\n *Integration Status*:\r\n The initial integration with Chatwoot has been successful. We've tested:\r\n - API connectivity\r\n - Multi-channel messaging\r\n - Real-time chat updates\r\n 2.\r\n\r\n *Upcoming Tasks*:\r\n - Streamlining notification workflows\r\n - Enhancing webhook reliability\r\n - Testing team collaboration features\r\n\r\n*Note:*\r\nDon’t forget to check out the automation capabilities in Chatwoot for\r\nhandling repetitive queries. It can save a ton of time!\r\n\r\n------------------------------\r\nFeatures We Love\r\n\r\nHere’s what stood out so far:\r\n\r\n - *Unified Inbox*: All customer conversations in one place.\r\n - *Customizable Workflows*: Tailored to our team’s unique needs.\r\n - *Integrations*: Works seamlessly with CRM and Slack.\r\n\r\n------------------------------\r\nAction Items For Next Week:\r\n\r\n 1. Implement the webhook for *ticket prioritization*.\r\n 2. Test *CSAT surveys* post-chat sessions.\r\n 3. Review *analytics dashboard* insights.\r\n\r\n------------------------------\r\nData Snapshot\r\n\r\nHere’s a quick overview of our conversation stats this week:\r\nMetric Value Change (%)\r\nTotal Conversations 350 +25%\r\nAverage Response Time 3 minutes -15%\r\nCSAT Score 92% +10%\r\n------------------------------\r\nFeedback\r\n\r\n*Do let me know if you have additional feedback or ideas to improve our\r\nworkflows. Here’s an image of how our Chatwoot dashboard looks with recent\r\nchanges:*\r\n\r\n[image: Chatwoot Dashboard Screenshot]\r\n------------------------------\r\n\r\nLooking forward to hearing your thoughts!\r\n\r\nBest regards,\r\n~ Shivam Mishra\r\n", reply: "Hi Team,\n\nI hope this email finds you well! I wanted to share some updates regarding\nour integration with *Chatwoot* and outline some key features we’ve\nexplored.\n------------------------------\nKey Updates\n\n 1.\n\n *Integration Status*:\n The initial integration with Chatwoot has been successful. We've tested:\n - API connectivity\n - Multi-channel messaging\n - Real-time chat updates\n 2.\n\n *Upcoming Tasks*:\n - Streamlining notification workflows\n - Enhancing webhook reliability\n - Testing team collaboration features\n\n*Note:*\nDon’t forget to check out the automation capabilities in Chatwoot for\nhandling repetitive queries. It can save a ton of time!\n\n------------------------------\nFeatures We Love\n\nHere’s what stood out so far:\n\n - *Unified Inbox*: All customer conversations in one place.\n - *Customizable Workflows*: Tailored to our team’s unique needs.\n - *Integrations*: Works seamlessly with CRM and Slack.\n\n------------------------------\nAction Items For Next Week:\n\n 1. Implement the webhook for *ticket prioritization*.\n 2. Test *CSAT surveys* post-chat sessions.\n 3. Review *analytics dashboard* insights.\n\n------------------------------\nData Snapshot\n\nHere’s a quick overview of our conversation stats this week:\nMetric Value Change (%)\nTotal Conversations 350 +25%\nAverage Response Time 3 minutes -15%\nCSAT Score 92% +10%\n------------------------------\nFeedback\n\n*Do let me know if you have additional feedback or ideas to improve our\nworkflows. Here’s an image of how our Chatwoot dashboard looks with recent\nchanges:*\n\n[image: Chatwoot Dashboard Screenshot]\n------------------------------\n\nLooking forward to hearing your thoughts!\n\nBest regards,\n~ Shivam Mishra", quoted: 'Hi Team,\n\nI hope this email finds you well! I wanted to share some updates regarding\nour integration with *Chatwoot* and outline some key features we’ve\nexplored.', }, to: ['shivam@chatwoot.com'], }, cc_email: null, bcc_email: null, }, sender_type: 'Contact', sender_id: 111256, external_source_ids: {}, additional_attributes: {}, processed_message_content: 'Hi Team,\n\nI hope this email finds you well! I wanted to share some updates regarding\nour integration with *Chatwoot* and outline some key features we’ve\nexplored.', sentiment: {}, conversation: { assignee_id: null, unread_count: 1, last_activity_at: 1733141025, contact_inbox: { source_id: 'hey@shivam.dev', }, }, sender: { additional_attributes: { source_id: 'email:CAM_Qp+8bpiT5xFL7HmVL4a9RD0TmdYw7Lu6ZV02yu=eyon41DA@mail.gmail.com', }, custom_attributes: {}, email: 'hey@shivam.dev', id: 111256, identifier: null, name: 'Shivam Mishra', phone_number: null, thumbnail: '', type: 'contact', }, }, ], { deep: true } );