class SupportMailbox < ApplicationMailbox include IncomingEmailValidityHelper attr_accessor :channel, :account, :inbox, :conversation, :processed_mail before_processing :find_channel, :load_account, :load_inbox, :decorate_mail def process Rails.logger.info "Processing email #{mail.message_id} from #{original_sender_email} to #{mail.to} with subject #{mail.subject}" # Skip processing email if it belongs to any of the edge cases return unless incoming_email_from_valid_email? ActiveRecord::Base.transaction do find_or_create_contact find_or_create_conversation create_message add_attachments_to_message end end private def find_channel find_channel_with_to_mail if @channel.blank? raise 'Email channel/inbox not found' if @channel.nil? @channel end def find_channel_with_to_mail @channel = EmailChannelFinder.new(mail).perform end def load_account @account = @channel.account end def load_inbox @inbox = @channel.inbox end def decorate_mail @processed_mail = MailPresenter.new(mail, @account) end def find_conversation_by_in_reply_to return if in_reply_to.blank? @account.conversations.where("additional_attributes->>'in_reply_to' = ?", in_reply_to).first end def in_reply_to mail['In-Reply-To'].try(:value) end def original_sender_email @processed_mail.original_sender&.downcase end def find_or_create_conversation @conversation = find_conversation_by_in_reply_to || ::Conversation.create!({ account_id: @account.id, inbox_id: @inbox.id, contact_id: @contact.id, contact_inbox_id: @contact_inbox.id, additional_attributes: { in_reply_to: in_reply_to, source: 'email', auto_reply: @processed_mail.auto_reply?, mail_subject: @processed_mail.subject, initiated_at: { timestamp: Time.now.utc } } }) end def find_or_create_contact @contact = @inbox.contacts.from_email(original_sender_email) if @contact.present? @contact_inbox = ContactInbox.find_by(inbox: @inbox, contact: @contact) else create_contact end end def identify_contact_name processed_mail.sender_name || processed_mail.from.first.split('@').first end end