class ConversationReplyMailer < ApplicationMailer # We needs to expose large attachments to the view as links # Small attachments are linked as mail attachments directly attr_reader :large_attachments include ConversationReplyMailerHelper include ReferencesHeaderBuilder default from: ENV.fetch('MAILER_SENDER_EMAIL', 'Chatwoot ') layout :choose_layout def reply_with_summary(conversation, last_queued_id) return unless smtp_config_set_or_development? init_conversation_attributes(conversation) return if conversation_already_viewed? recap_messages = @conversation.messages.chat.where('id < ?', last_queued_id).last(10) new_messages = @conversation.messages.chat.where('id >= ?', last_queued_id) @messages = recap_messages + new_messages @messages = @messages.select(&:email_reply_summarizable?) prepare_mail(true) end def reply_without_summary(conversation, last_queued_id) return unless smtp_config_set_or_development? init_conversation_attributes(conversation) return if conversation_already_viewed? @messages = @conversation.messages.chat.where(message_type: [:outgoing, :template]).where('id >= ?', last_queued_id) @messages = @messages.reject { |m| m.template? && !m.input_csat? } return false if @messages.count.zero? prepare_mail(false) end def email_reply(message) return unless smtp_config_set_or_development? init_conversation_attributes(message.conversation) @message = message reply_mail_object = prepare_mail(true) message.update(source_id: reply_mail_object.message_id) end def conversation_transcript(conversation, to_email) return unless smtp_config_set_or_development? init_conversation_attributes(conversation) @messages = @conversation.messages.chat.select(&:conversation_transcriptable?) Rails.logger.info("Email sent from #{from_email_with_name} \ to #{to_email} with subject #{@conversation.display_id} \ #{I18n.t('conversations.reply.transcript_subject')} ") mail({ to: to_email, from: from_email_with_name, subject: "[##{@conversation.display_id}] #{I18n.t('conversations.reply.transcript_subject')}" }) end private def init_conversation_attributes(conversation) @conversation = conversation @account = @conversation.account @contact = @conversation.contact @agent = @conversation.assignee @inbox = @conversation.inbox @channel = @inbox.channel end def should_use_conversation_email_address? @inbox.inbox_type == 'Email' || inbound_email_enabled? end def conversation_already_viewed? # whether contact already saw the message on widget return unless @conversation.contact_last_seen_at return unless last_outgoing_message&.created_at @conversation.contact_last_seen_at > last_outgoing_message&.created_at end def last_outgoing_message @conversation.messages.chat.where.not(message_type: :incoming)&.last end def sender_name(sender_email) if @inbox.friendly? I18n.t('conversations.reply.email.header.friendly_name', sender_name: custom_sender_name, business_name: business_name, from_email: sender_email) else I18n.t('conversations.reply.email.header.professional_name', business_name: business_name, from_email: sender_email) end end def current_message @message || @conversation.messages.outgoing.last end def custom_sender_name current_message&.sender&.available_name || @agent&.available_name || 'Notifications' end def business_name @inbox.business_name || @inbox.sanitized_name end def from_email should_use_conversation_email_address? ? parse_email(@account.support_email) : parse_email(inbox_from_email_address) end def mail_subject subject = @conversation.additional_attributes['mail_subject'] return "[##{@conversation.display_id}] #{I18n.t('conversations.reply.email_subject')}" if subject.nil? chat_count = @conversation.messages.chat.count if chat_count > 1 "Re: #{subject}" else subject end end def reply_email if should_use_conversation_email_address? sender_name("reply+#{@conversation.uuid}@#{@account.inbound_email_domain}") else @inbox.email_address || @agent&.email end end def from_email_with_name sender_name(from_email) end def channel_email_with_name sender_name(@channel.email) end def parse_email(email_string) Mail::Address.new(email_string).address end def inbox_from_email_address return @inbox.email_address if @inbox.email_address @account.support_email end def custom_message_id last_message = @message || @messages&.last "" end def in_reply_to_email conversation_reply_email_id || "" end def conversation_reply_email_id # Find the last incoming message's message_id to reply to content_attributes = @conversation.messages.incoming.last&.content_attributes if content_attributes && content_attributes['email'] && content_attributes['email']['message_id'] return "<#{content_attributes['email']['message_id']}>" end nil end def references_header build_references_header(@conversation, in_reply_to_email) end def cc_bcc_emails content_attributes = @conversation.messages.outgoing.last&.content_attributes return [] unless content_attributes return [] unless content_attributes[:cc_emails] || content_attributes[:bcc_emails] [content_attributes[:cc_emails], content_attributes[:bcc_emails]] end def to_emails_from_content_attributes content_attributes = @conversation.messages.outgoing.last&.content_attributes return [] unless content_attributes return [] unless content_attributes[:to_emails] content_attributes[:to_emails] end def to_emails # if there is no to_emails from content_attributes, send it to @contact&.email to_emails_from_content_attributes.presence || [@contact&.email] end def inbound_email_enabled? @inbound_email_enabled ||= @account.feature_enabled?('inbound_emails') && @account.inbound_email_domain .present? && @account.support_email.present? end def choose_layout return false if action_name == 'reply_without_summary' || action_name == 'email_reply' 'mailer/base' end end