Files
chatwoot/app/helpers/message_format_helper.rb
Muhsin Keloth 4e4aa7f580 fix: Handle emoji and special characters in mention notifications (#11857)
Fixes notification display issues when user or team names contain emojis
and special characters. Previously, mention notifications would show
URL-encoded characters instead of properly formatted names with emojis.

  **Before:**
Notification: "John Doe: Hey @%F0%9F%91%8D%20customer%20support please
check this"

  **After:**
  Notification: "John Doe: Hey @👍 customer support please check this"
2025-07-03 11:32:13 +05:30

17 lines
675 B
Ruby

module MessageFormatHelper
def transform_user_mention_content(message_content)
# attachment message without content, message_content is nil
return '' unless message_content.presence
# Use CommonMarker to convert markdown to plain text for notifications
# This handles all markdown formatting (links, bold, italic, etc.) not just mentions
# Converts: [@👍 customer support](mention://team/1/%F0%9F%91%8D%20customer%20support)
# To: @👍 customer support
CommonMarker.render_doc(message_content).to_plaintext.strip
end
def render_message_content(message_content)
ChatwootMarkdownRenderer.new(message_content).render_message
end
end