Files
2024-04-04 15:46:46 +05:30

96 lines
2.4 KiB
JavaScript

export default [
{
id: 1,
name: 'Premium SLA',
description:
'SLA for chatwoot cloud premium and self-hosted premium customers. SLA for chatwoot cloud premium and self-hosted premium customers',
first_response_time_threshold: 14400,
next_response_time_threshold: 18000,
resolution_time_threshold: 86400,
only_during_business_hours: true,
},
{
id: 2,
name: 'Enterprise SLA',
description:
'SLA for chatwoot enterprise and self-hosted enterprise customers.',
first_response_time_threshold: 600,
next_response_time_threshold: 2400,
resolution_time_threshold: 3600,
only_during_business_hours: false,
},
{
id: 3,
name: 'Business SLA',
description:
'Chatwoot cloud Business and self-hosted Business customers SLA',
first_response_time_threshold: null,
next_response_time_threshold: null,
resolution_time_threshold: null,
only_during_business_hours: false,
},
{
id: 4,
name: 'Hacker SLA',
description: '',
first_response_time_threshold: 60,
next_response_time_threshold: 120,
resolution_time_threshold: 180,
only_during_business_hours: false,
},
{
id: 5,
name: 'SLA',
description: '',
first_response_time_threshold: 120,
next_response_time_threshold: 300,
resolution_time_threshold: 21600,
only_during_business_hours: false,
},
{
id: 6,
name: 'ALla',
description: '',
first_response_time_threshold: 5400,
next_response_time_threshold: 9000,
resolution_time_threshold: 23040,
only_during_business_hours: false,
},
{
id: 7,
name: '10',
description: '',
first_response_time_threshold: 120,
next_response_time_threshold: null,
resolution_time_threshold: null,
only_during_business_hours: false,
},
{
id: 8,
name: '11',
description: '',
first_response_time_threshold: null,
next_response_time_threshold: 240,
resolution_time_threshold: null,
only_during_business_hours: false,
},
{
id: 9,
name: '12',
description: '',
first_response_time_threshold: null,
next_response_time_threshold: null,
resolution_time_threshold: 300,
only_during_business_hours: false,
},
{
id: 10,
name: '14',
description: '',
first_response_time_threshold: null,
next_response_time_threshold: null,
resolution_time_threshold: null,
only_during_business_hours: false,
},
];